39 Las Palmas (Gran Canaria) First-Time Cruisers Cruise Reviews

Our first cruise. My wife has always wanted to go on a cruise, I prefer to keep my feet on terra firm's, boots on and walking especially in Madeira. This holiday offered both, a cruise for my wife and a visit to my favourite place. ... Read More
Our first cruise. My wife has always wanted to go on a cruise, I prefer to keep my feet on terra firm's, boots on and walking especially in Madeira. This holiday offered both, a cruise for my wife and a visit to my favourite place. The cruise was also booked as our silver wedding present to ourselves. From the out set the holiday was a dream, seamless transfers, easy embarking, shown to a good sized, clean cabin. A walk around the ship revealed a host of bars and restaurants, we never got bored with the food and ate in a different place every night, sure it was crowded at times but if you adjust your schedule a little you could always find a seat. We enjoyed all of our stops despite the weather, but the stand out feature of this ship is the crew. I can't fault a single one, I'm a miserable old so and so, but you couldn't help smile with them, their work ethic is superb and they truly don't stop until you do. Special shouts to our stewards Nerico and Made and Helen Kurver (a gracious host at the Captains Table). The crew made our anniversary a special event that my wife and I will never forget. I thank you and recommend the ship to all in the highest possible terms. Read Less
Sail Date March 2016
Read a few bad reviews prior to my first ever experience of cruising.What a load of rubbish,If you are a snob,or pompous like formal nights every night then this is not the ship for you.If you like being looked after by really friendly ... Read More
Read a few bad reviews prior to my first ever experience of cruising.What a load of rubbish,If you are a snob,or pompous like formal nights every night then this is not the ship for you.If you like being looked after by really friendly hard working staff who go that extra mile to ensure you enjoy every minute of your cruise then read on. Let's start with the entertainment team,they put on 1st class shows most nights,also make sure your days on board are fun packed,spend hours rehearsing,and still take the time to mix at the end of a long day. Restaurant staff,if you are eating in the buffet restaurant or either of the fine dining restaurants then nothing is to much trouble and they make make every effort to get to to know everyone by name and ensure you food is served hot. The bar staff,you don't really see much of the people behind the bar,this is because the staff waiting on are super efficient,they get to know your drinks always serve you with a smile,and even though they have to clean and polish everything after you have gone to bed still great you with a lovely smile next morning. Cabin stewards,greet you with a smile every morning,ensure your cabin is spotless every day.Turn you bed down every evening,put a big smile on your face with the animals made with the towels,and I had no issue leaving money lying around and felt I could totally trust them and that is a lovely feeling. In conclusion I am sorry that the majesty is leaving the Thomson fleet but if you get chance to sail on the old girl before she leaves go for it you will love it. Read Less
Sail Date February 2016
We were very apprehensive of our 2 week cruise after all the negative reviews on this site. We couldn't have been more pleasantly surprised. Our cabin was perfectly adequate with fresh towels and cleaned twice a day. The cabin ... Read More
We were very apprehensive of our 2 week cruise after all the negative reviews on this site. We couldn't have been more pleasantly surprised. Our cabin was perfectly adequate with fresh towels and cleaned twice a day. The cabin stewards were always on hand to help with any problems or assistance. The food was absolutely fantastic with variety and service second to none. We enjoyed waking up every morning to discover a new island and contrary to what the previous reviewer said there was only 1 time that a small charge for the shuttle bus into the island was required. Walking into the other towns was not a problem at all and was certainly of no distance! I cannot rate the friendliness and service of the staff other than excellent . Please take any negative reviews with a pinch of salt and enjoy your cruising experience and holiday. Highly recommended. Read Less
Sail Date March 2015
For a first time family cruise this was great, don't put down by the negative reviews I think some people expect too much. Remember how much your paying ! You get to see a different place every day, the staff are brilliant they are ... Read More
For a first time family cruise this was great, don't put down by the negative reviews I think some people expect too much. Remember how much your paying ! You get to see a different place every day, the staff are brilliant they are always cheerful and work hard around the clock. Outside of the rooms the bars, corridors, decks, cafés, entertainment areas are immaculate. Ok inside the standard rooms are basic and dated - but you really should be out and about enjoying. As this was my family's first cruise I thought I'd share some tips with you rather than a long review : Cruise Tips Room tips : pay early to select a room go for mid-ship floor 4 was great. It's best for less rolling when it gets choppy. With young kids wanting the top bunks, we used the Ladders as side rails or bring a travel one? Wedge the ladder between mattress and frame. Don't leave travel kettles plugged in - they heat up ! Take your own coffee, there is Nescafé sachets in the room but the coffee in the cafés is a particular taste. Bring a HDMI lead for films on your tablets, the TVs are new flat screens not the old ones shown on video clips on line. Pools are cold and slippery, toddlers need flip flops, jelly shoes for grip. Beach towels in room, changed daily. Don't change many euros, it's room key charges only on board. If you are full board - no drinks, try the wine offer, £72 for 5 bottles of wine - good deal. On board the drinks package is £230 per adult and £97 per child. We always prefer to give squash during the day anyway - less sugary drinks - Bring mini squash squirts and add to the free cold filtered water. Pick up pop and sangria on shore, there's a fridge in the room. Spirits are cheap in the shop on board, Bacardi £12, Bells 1l £9. Those on drinks package beware - many of the drinks have extras, you still pay 33-50 percent of the cost on some. Tips are included as it says in the info, however for good service we still tip, these guys work 14 hours plus, 7 days a week - they really appreciate it, keep them happy and you get a better table, attention, entertainment with Paddy the amazing magician, maybe a drink or two!! (For those not on the All inc) Gran canaria Walk into Gran Canaria - nice beach Playa de las Cante (no4) on the map 2 sun beds and umbrella 7.5e for the day. Really good Tapas bars along the front, ice cream shops too. Cheap Booze and pop in the bazars or mini mart. Santa Cruz It's a short stop - we stayed on board, the boat leaves at 3pm so the top deck closes try and get a spot on deck 10 before the rush at 3pm Maderia - Funchal make sure you visit the RITZ cafe, cross the road from the yellow and red buses up one narrow side street. From there explore the back streets heading East. There are so many great places to eat and drink there's no point naming any. Morocco - Agadir port, we decided not to go ashore here as the trips are long or unsuitable for young children. Book into the kids clubs. The port is the most unattractive on the trip. Lanzarote - save your excursion cash, get your own taxi from just off the ship, there's a sign on the security fence of the main places - with fixed prices, it's 12e to go to Costa Teguise, lovely family beach, great shops and bars - get drinks and snacks from the Spar shop cheapest by far, large bottle of Samiguel 1.4e. Also amazing tapas bar/ restaurant - El Maestro, just off the beach, they also have a kids menu. Other than Morocco I would recommend walking or walk along the port and get a local taxi there are many there and waiting. Hope you like the tips. Enjoy your holiday. Read Less
Sail Date March 2015
We booked the New Year cruise mainly to see the fire works in Funchal on New Years Eve. My husband became ill on the flight out & spent two days on a drip on the medical ward. His care was excellent. Our cabin was tiny (851). I had ... Read More
We booked the New Year cruise mainly to see the fire works in Funchal on New Years Eve. My husband became ill on the flight out & spent two days on a drip on the medical ward. His care was excellent. Our cabin was tiny (851). I had paid extra to be on deck 8 or 9 but due to a mix-up with a chap at Thomson he hadn't booked us an outside plus cabin as we thought. The beds were more like small singles and the bed linen wasn't changed all week, The cabin really needed upgrading as the furniture (such as there was) was very shoddy. The food was average. Not what we were expecting at all. We asked for a sauce to go with a fish dish in the waiter-service restaurant (eg.Tartare or Hollandaise) & were given 3 sachets of ketchup! The reception & destination staff were very helpful. Some of the other staff were far from pleasant. What we managed to see of the entertainment was very good. Read Less
Sail Date December 2014
This was our first ever cruise and as a repositioning cruise, it was very reasonably priced. When we booked, there were no single person supplements so we decided to book one balcony room and an inside room to save money and to compare. ... Read More
This was our first ever cruise and as a repositioning cruise, it was very reasonably priced. When we booked, there were no single person supplements so we decided to book one balcony room and an inside room to save money and to compare. The balcony room was twice the size of the inside cabin, although still an adequate size if you plan on only using it for sleeping, showering etc the inside cabin is adequate but it is nice to sit on your private balcony especially when arriving/disembarking although there are plenty of decks to that too. The main differences aside from balcony and overall size were the extra storage space, bath (rather than shower) and a sofa/coffee table in the balcony cabin. Both cabins had a mini bar and safe. I future, I will stick to a balcony room. The rooms as well as the public area were very clean. Disembarkation was quick and efficient. Service on board was excellent overall, most of the staff were professional and friendly. Entertainment was very hit and miss. Not helped by the cruise director speaking only in Spanish when he realised the Spanish audience cheered louder than the majority (German, Norwegian, British etc). This was a reflection of the overall pandering of the staff to two groups of Spanish youngsters who, like many youngsters from anywhere, were loud, disruptive, sat around in the stairwells etc - very disappointing that the cruise director in particular encouraged this behaviour at the expense of other guests's enjoyment. Food in the main dining room was generally of a high standard, although you could not rely on the general description in the menu. Food in the buffet was very disappointing, cold and tasteless - although the deserts were excellent. They seem to run out of fruit towards the end of the cruise as well as prosecco. The organised activities and shore excursions did not appeal, although many others seemed to enjoy them. The itinerary (Las Palmas, Casablanca, Cadiz, Malaga, Tunis, Valletta, Kefalonia, Dubrovnik, Split and Venice) was excellent, although it would have been nice to spend a bit more time in Tunis - not very touristy, nice to mingle with locals in the old town. The booking process was very laborious and it was disappointing that MSC changed the itinerary which was on sale before we were informed but the onboard experience was fantastic - the allegrissimo drinks package was excellent value and added to the experience.   Read Less
Sail Date March 2014
Flew from Cardiff to Tenerife.Coach to port where everything was explained to use about boarding ship as this was our first cruise. Boarded ship and taken to our cabin by a nice Phillipino lady, shown where all the necessary switches etc., ... Read More
Flew from Cardiff to Tenerife.Coach to port where everything was explained to use about boarding ship as this was our first cruise. Boarded ship and taken to our cabin by a nice Phillipino lady, shown where all the necessary switches etc., were. The cabin was lovely as we had upgraded to De-luxe suite we were very impressed.Deck 9. We found the whole ship to be very friendly lovely and clean and the food and drinks very good. The bar staff in the Raffles bar were allways there to help with the drinks. We didnt book any excursions when we docked in the ports. Got Taxi in Madeira £10 euros either way. Agadir was about £20 Euros , Quite an experience when you see the size of the port. Unfortuneatly we couldnt dock in Arecife due to bad weather. so had to spend an extra day on board ship, but the entertainment was very good so no problem. Wouldn't hesitate to book this ship again if it was going to different destination. But not high floor as you feel the swell of the sea to much. Read Less
Sail Date December 2013
Read loads of reports on forums and agree with most of the 3 star ratings. We also have some friends who have been on this ship before. Some things people find fault with are ridiculous. Plastic plates drop the ratings. Who's ... Read More
Read loads of reports on forums and agree with most of the 3 star ratings. We also have some friends who have been on this ship before. Some things people find fault with are ridiculous. Plastic plates drop the ratings. Who's bothered if the plates are plastic??? Overall enjoyed the cruise but there are some issues mainly due to the fact this ship is a converted ferry. If we go on another cruise it will be a "proper" cruise ship. We were on deck 9 at the rear (aft)of the ship in an inside cabin. Dated decor. Like the lounge in a 70's working men's club but not a problem. Good Points Most staff were great, friendly and helpful. Cleanliness is very good. Food is good. Plenty of choice and good quality. Beds are basic, but for me at least, very comfortable. Cabin size is adequate for 2 people, just! Drinks are fine. I mostly drink larger and the San Miguel was nice. Not so good points Air conditioning system is very noisy and you can't turn it off. I'm a good sleeper but still had to put ear plugs in. The vibration from the engines is horrendous. Even on deck 9. You constantly feel it in bed and when the ship docks it nearly shakes you out of bed. Very noisy with bars above and below the rooms. Not such a problem for us as it stops at midnight but could be for some people. Waiter service is intermittent. Good in some bars, none existent in others. We were part of a company of 3 couples and as I said overall it was an OK introduction to cruising. We enjoyed the holiday mainly because of our friends, not so much the ship. Value for money?? not sure, I don't think so. We have been booked for well over a year due to planning 6 peoples work commitments so we paid top dollar and I don't think it was worth what we paid. Book any Thompson cruise early enough and you can get all inclusive. Read Less
Sail Date August 2013
My wife and I had our first cruise and loved it... Why? Yes the destinations were great, the weather, food and drink was great but it is the staff that make this cruise. They work so hard it is unbelievable. Most do 15 hour days, are ... Read More
My wife and I had our first cruise and loved it... Why? Yes the destinations were great, the weather, food and drink was great but it is the staff that make this cruise. They work so hard it is unbelievable. Most do 15 hour days, are always smiling and are away from their families for 9/10months of the year which is really hard to do. They remembered your name, drinks, and are so friendly. The ship was spotless, the pool area, the deck, the stairs, bars and restaurants. Lots of sanitisers around and no sign of any bug or virus whilst on board. The whole operation is slick; very well organised. From our first day, receiving our luggage to the tickets for trips, request we had for extra items and leaving. Our room was cleaned twice a day and spotless. I was dismayed to hear people complaining that their water jug had only been half filled or their towel animal was not in their room! Personally a monkey made out of a towel is not going to make or break my holiday. A clean room and amazing service will, which I had, The entertainment is certainly not tacky or cheesy but professional, engaging and fun with different shows every night. We were entertained the second we turned up to get our tickets by the staff in the port.You can choose from broadway shows, classical music act, lounge music act, Luke on the piano in the Delo bar, and strum jam the band. There are numerous game shows and bingo every day. If none of that pleases you then maybe nothing will. The entertainment crew work really hard. They are young and have have a lot of energy and great voices. Luke in the piano bar is amazing. He has taught himself the piano and is very talented. He can really work an audience. We did a few duets on the last night and it was great fun. On the Thursday night some of the staff did a talent show and it was great to see them doing things they enjoy. There are some areas of the ship that is a little tired, but hardly any and most are in a corner of a ship that you dont stare at, but it is unbelievablly clean. We saw no ripped beds and all the beds we used were clean. Ernesto cleans the deck twice a day and does a grand job. We did two excursions and both were well organised. They are a little pricey but everything is done for you. We enjoyed Nice and Little Train and Villefranche was beautiful. The only thing we would change is where our cabin was. It was at the front so you felt the waves a bit. The day at sea was gale force 11 and we were sea sick. Nothing anyone could do but the staff helped my wife loads. I would recommend an outside cabin(not plus, they are only 2feet longer) in the middle of the ship. Food is great with two buffets, an A La Carte restaurant which we loved and a waiter service restaurant. Drink prices are reasonable. A cocktail with a generous amount of alcohol is 4.60 which is good compared to wine bars and bars nowadays. Beer was 3.60 which is not inflated compared to pubs and bars. We both drank well all week and spent under 300.00 We met some wonderful people onboard and would go back again in a heartbeat. A holiday is what you make of it and the crew and staff made it for us. Thank you Thomson.   Read Less
Sail Date August 2013
We have just returned from our first cruise and have to say what a wonderful time we had! The staff are the people who made this holiday for us they just couldnt do enough, they were all friendly polite and attentive in every way, ... Read More
We have just returned from our first cruise and have to say what a wonderful time we had! The staff are the people who made this holiday for us they just couldnt do enough, they were all friendly polite and attentive in every way, especially the waiters and cabin crew, we had Nina who was so sweet, our cabin was cleaned twice a day and fresh towels each time if you need them! Each day there was a towel sculpture which was brilliant! Yes cabin was basic but totally adequate, 2 big wardrobes and comfy beds, we had a porthole which was handy! The only downside was the noisy women next door who delighted in returning back drunk and rowing in the early hours!.. Food.. despite a few stupid reviews saying the food was bland?? Dont know what they were eating but ours wasnt at all bland, there was a huge chioce and breakfast, lunch, afternoon tea, dinner and midnight buffet in the beachcomber restaurant was excellent and also theme nights where food was freshly cooked! The only moan I have was a mass frenzy of people at the meal queues so my advice would be to eat early or later on..we tried the Island restaurant too, less busy but not open very long..entertainment was first class and 2 showings in the Ocean theatre was ok for everyone to see a top class show! Ross was a brilliant compere! whoever said the ship smelt of smoke was talking rubbish! I dont smoke but I was with people that do..smoking is restricted to deck 8 and the top of deck 10 and as you are at sea you can not smell any smoke anywhere, so again its just the usual moaning whingers that like to have a moan at smokers! The all inc drinks didnt cause problems, I was expecting groups of lager swilling drunks but was none of that! In fact I dont know how the ship will make profit out of that because apart from sangria and a few cocktails All drinks are included and im not talking half measures either! Brilliant! The only mistake we made was to book trips on the ship, make sure you book online before you go as they were a lot more expensive!..well worth it tho we booked to go from Cannes on the Monaco easy trip and took us to Monaco thro Cannes and the riviera ..absolutely amazing, when you get to Monaco get on the little local train which takes you thro the GP circuit! All in all we had a fab holiday and will def be returning next year..cant wait! Read Less
Sail Date July 2013
This was our first cruise and first package holiday! I traveled with my mother who is in her 60s and we usually enjoy city breaks, Barcelona being one of our favourites but decided this year that a cruise would be a great way to see the ... Read More
This was our first cruise and first package holiday! I traveled with my mother who is in her 60s and we usually enjoy city breaks, Barcelona being one of our favourites but decided this year that a cruise would be a great way to see the city sights we like with a bit of relaxation thrown in! We were drawn to this ship from its description as informal and laid back on the website, we also were very happy with the ports of call and the price! We had issues trying to book as when we went into the Thomson's shop the "cruise expert" did everything she could to try and put us off the Island Escape and book a different more expensive ship, after 45 minutes of her showing us restaurant menus and pictures of other ships we left, went to a different Thomson's shop and booked the cruise we wanted! This then prompted me to read some reviews, which perhaps I should have done before I booked, but I am so glad I didn't as it could very well have made me book a different cruise! Some of the reviews I read we're horrific and really put a shadow over our holiday... I need not have worried though as this was one of the best, if not the best holidays we have been on! I was not sure what to expect with this being my first package holiday and was really impressed with the presence of the reps in the airport and how helpful they were! We were pointed in the direction of our bus where we were handed a pack with some information and what would happen next and then driven to the port. Once there, and after sanitising our hands at one of the ever present gel dispensers, we went through a very easy and informative check in and embarkation, our cases were delivered to our cabin very soon after. The cabin we stayed in was an inside cabin on deck six, it was in a perfect location as it was just off the main corridor and not to close to either the stair well or restaurant for the noise but close enough for easy access! The cabin was immaculately clean and our cabin steward came in several times a day to tidy up or turn the beds down etc. It was basic but the beds were comfortable and there was plenty of storage space. There was also mini bar items in the cabin, these were not included in the all inclusive package but seemed reasonably priced. There was a news letter delivered every evening which contained useful information about tomorrow's port of call and what was happening on board. We spent our first full day at sea where we explored the ship, it's facilities and booked our excursions for the week. Our first impressions of the ship had been really good and we were even more impressed after looking around. Descriptions of "a rust bucket", "filthy, disgusting communal areas" and "food which was like school or prison fare" played on my mind but I really don't know what these people were seeing that I wasn't! I am not easy to please, I have a touch of OCD so am really particular with cleanliness and am a picky eater but I have to say that there were no complaints from us at all. I have never seen as many people cleaning 24/7 as I did on that boat and it really felt that the crew were doing everything they could to ensure that germs and viruses etc were not spread. We mainly ate in the Island Restaurant on deck 6 as it was near our cabin. A waiter ensured everyone used the hand gel before entering and then you were shown to a table, the first couple of times we went we sat in different places but by day 3 we sat at the same table with the same people every night. The food was a buffet and the choice was fantastic, every night there was a soup to start, a carvery option, a pasta option, a vegetarian option and several main and side dishes plus a salad bar, hot and cold deserts and cheese and biscuits. There were also theme nights, Italian, Chinese and an Indian night. All of the food we had was first class and never cold as some people had written in their reviews. We did eat in the Beachcomber Restaurant a couple of times as this was open 24/7. This restaurant was a lot more relaxed, food was still buffet but served on melamine plates as these could be taken outside or to the pool area etc. We had breakfast there a couple of times when we had an early start for an excursion. They also served afternoon tea, typical stuff like sandwiches, cream scones, cake, sausage rolls etc which we enjoyed a couple of times instead of having lunch. They also served "midnight snacks" which we also had one night... I would like to tell you what was on offer but I was a bit worse for wear and it was the equivalent of getting a late night takeaway after a heavy night out! I do know that they had nachos with cheese on as this was what was half left in a bowl in my cabin the next morning! There were also some reviews saying that the all inclusive was not very good... We found there to be a very wide selection of drinks available, we drank cocktails most of the time, there was a choice of about 8 with alcohol and 3 non alcoholic ones plus a special of the day on AI. We also drank wine in the restaurant with dinner, it wasn't what we would usually drink but was fine. We ended most night with a glass of port in the Sundowner bar watching the singers, I know that the spirits etc were house spirits and if you wanted brands you paid for them but I don't know many places where this would not be the case on all inclusive! All in all we really enjoyed this holiday, found the ship far exceeded our expectations after reading the reviews, the whole process of embarkation and disembarkation very smooth, the excursions value for money, all of the staff really helpful and the food and drink fantastic. We are already considering another cruise on this ship next year. Read Less
Sail Date July 2013
Travelled on this ship from 28th May and during the week started to hear a few unbelievable stories about the week before. I booked the Deluxe Balcony cabin, one at the back of the ship, imagining sitting out there watching as we left the ... Read More
Travelled on this ship from 28th May and during the week started to hear a few unbelievable stories about the week before. I booked the Deluxe Balcony cabin, one at the back of the ship, imagining sitting out there watching as we left the various ports. Cabin was nice but a bit shabby. For the extra money Id paid I expected better! The first morning we woke up to find the toilet in our cabin was blocked and were informed by Customer Relations that this was a problem in a large part of the ship. Both my husband and I had to find a public toilet that was working to use that morning. We proceeded to breakfast in the Beachcomber Restaurant where the food was warm but not hot. Served to you on plastic plates and drinks in plastic mugs. After lunch back in the Beachcomber we walked along to the Mirage poolside bar and ordered a drink. White rum and coke for me and a whisky and lemonade for my husband. They were both awful! We then tried the vodka and that wasn’t much better! The alcohol tasted cheap and nasty. It was only drinkable in the various cocktails on offer. We could have ordered the premium brands and paid for them but that is why I went for an all inclusive so I didn't have to worry about how much was being taken out of my bank account each day. The following day, after returning from our trip to Sardinia, we decided to have dinner in the Island Restaurant. You queue up to get in here and they seat you at a table, but again a buffet. Again the food was only warm and not hot. After dinner we had a few cocktails in the Bounty Bar and then went to bed. In all the restaurants/bars they were very slow to clear tables and we often sat at a table that hadn’t been cleaned at all. The food was not of the standard that we were led to believe it should be. Butlins at sea was a common phrase used amongst the passengers. The two resident bands, duo Mardi Gras and 5 piece The Switch, were awful. People were constantly walking out, ourselves included. And if you wanted to see a show you had to queue up or you find a sign saying "full". And the fact that they knew that Norovirus was present and virulent when we boarded, and still allowed the cruise to go ahead, is unbelievable! We lost half of our last day by being transferred to a hotel in Majorca whilst they disinfected the ship and again the food there was not to standard. My 50th birthday is memorable for all the wrong reasons and has put us off of taking another cruise!   Read Less
Sail Date May 2013
This was our first ever cruise, and thought it was fantastic. Mostly down to the staff who went above and beyond expectations for the kids. First night was one not to be forgotten. Kids and adults loved the Broadway show, kids where ... Read More
This was our first ever cruise, and thought it was fantastic. Mostly down to the staff who went above and beyond expectations for the kids. First night was one not to be forgotten. Kids and adults loved the Broadway show, kids where mesmerized! Party round the main pool afterwards was great, the kids club team (Matt and Hayley) sought us out and were up dancing with the kids. All the girls from the Broadway show where there too getting involved with everyone and and having a great time with the kids too. All the waiter staff where great too, by the end of the trip I almost felt I could have left the kids to run free and they would have been look out for by the staff.. We thought the food was very good. The self serve was good, through if arrived at the wrong time their was a bit of a queue, and 10min later it was quite. The Orion restaurant with table service was very good, waiters where exceptionally friendly and the food was always good. Kids food too. Apart from Rome and Naples, the other stops where just OK (med treasures). Naples excursion was a bit disappointing, the tour guide was awful and the group too big for the cramped spaces of the old roman town. If I'm ever back, I'd buy a book and go round myself. So, a BIG thank you to all the crew on the Dream how help us have a great holiday! Read Less
Sail Date May 2012
I was very dubious about going on a cruise because of all the bad press with regards to the ship that sank earlier this year however I am completely converted. I felt totally safe and as someone who also suffers from sea sickness I can ... Read More
I was very dubious about going on a cruise because of all the bad press with regards to the ship that sank earlier this year however I am completely converted. I felt totally safe and as someone who also suffers from sea sickness I can honestly say I wasn't ill once which even I couldn't believe!Anyway back to business, one of the main reasons I did want to go on a cruise is so that I had the opportunity to visit lots of different places I'd always wanted to go but wasn't sure I really wanted to take a holiday in those places in case I didn't like it as they are mainly cities. What a fantastic holiday probably one of the best I've ever had. We went on the Thompson Dream Treasures of the Mediterranean because we stopped in Naples for Pompeii and Mount Vesuvius, Civitavecchia for Rome, Villefranche for Monte Carlo (and the grand prix was on we couldn't believe our luck). These were the main stops for us and what a wonderful opportunity to see the sights I'd dreamt of seeing since I was a little girl. We did have other stops however the ones I've mentioned were definitely the highlight for us so much so that we will be going to Rome in February for a long weekend. A lot of reviews talk about the ship entertainment, food etc but they were first class and I would have to be a misery guts to complain about anything on board. Cruising for me allowed us to fulfill a dream and I will and am a converted cruiser. Looking at Egypt and the holy-land as our next trip because cruising allows you to live out a dream seeing things I never thought I would in a completely comfortable relaxing environment and meeting exiting and interesting people along the way. Can't wait to plan our next trip. Read Less
Sail Date May 2012
I was really disappointed in this 1st Experience of a cruise. We traveled in a group of 51. Had we been on our own I would have got off before we sailed and paid for a flight home. Fortunately being in a group made the trip OK. The cabin ... Read More
I was really disappointed in this 1st Experience of a cruise. We traveled in a group of 51. Had we been on our own I would have got off before we sailed and paid for a flight home. Fortunately being in a group made the trip OK. The cabin we had was very basic, which did not worry me too much but was quite big in comparison to some other members of our group. One of my biggest moans is the way Thompson's rip you off There is a safe in your cabin but to use it for the week costs 15. The trip was supposed to be fully inclusive, THAT'S A LIE. If you want a bottle of water you hve to pay for it if you want an Ice Cream you have to pay for it, If you want a cake with a tea or coffee you have to pay for it, if you want meal with waiter service you have to pay for it. I thought it was FULLY Inclusive. Mind you it would be possible to drink yourself absolutely paralytic at no cost, but a bottle of water would cost you 1-50 approx wheres the logic? We had an absolutely Brilliant cabin Boy in William he was marvellous. Over all the staff were really great Yun Yun in the beachcomber at around 11-00pm was really great fun serenading all with his guitar, I wish I could sing in his language as well as he sang in English. Mary on the pool deck also deserves a special mention as she was such a good waitress, she put the waiters to shame Generally the food was good. we ate breakfast and lunch in the Beachcomber then dressed up a tad to go into the Island Dining Room for the evening meal before going down to watch the evening entertainment. far too short really, But mainly very good. There were not enough sun beds, and or table and chairs on the pool deck, and then you had the greedy ones who grabbed a sun bed in the morning left the boat went out for the morning then came back to a sun bed that had not been used for 5 hours. I think that the rule should be if you leave the bed for over 1 hour you lose it. I do not sun bathe. There were also others that had 2 sun beds 1 in the sun 1 in the shade and a table and chairs just plain greedy. The other decks that could have had tables and or sun beds had nothing pretty poor really. We did splash out and go to "Oasis" even though it really went against the grain. I have to say that considering we paid out about 34 for 2 of us on a fully inclusive trip, the food was not that good, I'd have done just as well eating in the Island Restaurant. We spoke to a few people who have used Thompson's for other cruises and we were told that had we gone on any of the Thompson ships we would have felt differently. But apparently the Island Escape came with their take over of First Choice. My only other real gripe would be that there was not a small chapel on the ship. Am I the only christian ever to have sailed on this ship? Read Less
Sail Date October 2011
We flew from Newcastle to Palma, and arrived just after 11am, however it took us over 4 hours to actually get on the boat, even though we were last on the coach at the airport it still sat there for another 30 minutes.Then they took us to ... Read More
We flew from Newcastle to Palma, and arrived just after 11am, however it took us over 4 hours to actually get on the boat, even though we were last on the coach at the airport it still sat there for another 30 minutes.Then they took us to this castle at the top of Palma overlooking the bay and finally the port which took over an hour to check us in. Why don't they have more people taking your photo for your sea pass card? We finally got on board and flung our hand luggage in the cabins and went for a very late lunch as the kids were starving. We had early dining at 6pm which was just a bit too early we were always rushing(when i booked the cruise i was told it would be 6.30). We dined in the Great Gatsby every night along with our 13 year old triplets. We all thought the food was excellent and the service from both our waiters was the best i have ever had, and I know people say they don't see the head waiter,however he came and spoke to us all at least twice every night. We had breakfast and lunch in the Windjammer and we loved it the food was fresh especially the bread pudding with the vanilla sauce-magic. Plus the 2 sailing days the Bar-B-Q which was very delicious. Entertainment was average the comedian was good, the Beatles tribute amazing and the magician on the last night not that good. The violinist Gary Livini was very entertaining, the orchestra very good, singers and dancers ok- need to update their dancing routines.We went to the quiz most nights and watched the Karaoke final was good laugh and so was Mr and Mrs and the Quest game. We only saw our kids at dinner time, bedtime and when we were off the ship, they had a ball and learned new games, rock climbing and made many new friends who they now chat with on Facebook daily. I would cruise again though RCI should avoid Palermo, dirty everybody is in your face when you get off the ship. A lot of dodgy people, the ship should have had another day in Palma as this is a lovely city and if you were only doing a weeks cruise you never got time to see it. We had adjoining cabins that were kept lovely and clean by Astor. I had the wine package and my husband the soda package as he does not drink, which worked in well plus the occasional cocktail. Drinks as you all well know were a rip off!!!!!!! We done all our own trips though Rome was a nightmare with the flooding and no Metro, Monte Carlo nice to see very clean, Cannes is also a nice place for a wander. We went to Pisa had a nice wee half day and got lots of photos, didn't like Palermo though i did get a nice new jacket Read Less
Sail Date October 2011
I had concerns about travelling with a full time wheelchair user but the staff could not have done more, airport transfers, room access, facilities and trips were all superb. My partner and I stayed in room 7565 a large interior ... Read More
I had concerns about travelling with a full time wheelchair user but the staff could not have done more, airport transfers, room access, facilities and trips were all superb. My partner and I stayed in room 7565 a large interior stateroom, not sure about the use of the word 'large'but we were only in the room to sleep so not an issue. My mum was allocated 7606 which was an accessible balcony stateroom and was massive. We ate in the Great Gatsby every evening and our waiters Luciano and Rufo were first class, nothing was too much trouble and they would happily substitute anything on the menu for you. The windjammer had a massive selction of foods too but was a little busy for my liking. We went on organised trips in Florence (easy florence) which was not that successful, a 2.5 motorway bus trip for just an hour in Florence which was very cobbly and tough for a wheelchair. Rome (Panoramic Rome) was a more successful trip and many of the sights were seen from the bus, with an hour at the Basilica which was lovely. Cannes we did ourselves and the main town is quite easy to get around with a wheelchair. We did enjoy the evening entertainment most nights, some of it was a little cheesy but how adventurous can you be at sea?? There was a group called Soul Sensation who were amazing if you like the hits of motown. If you go looking for faults in the ship you will find them, and there are a few signs of wear and tear but nothing that would interfere with your holiday. My partner and I purchased the soda package and it was well worth the money, with a souvenir cup to bring home. I would have no hesitation in recommending the ship and wish everyone who sails with her Bon Voyage.. Read Less
Sail Date September 2011
My partner and i went to Thompsons Travel Agency looking for a last minute break (we needed to depart 10 days later). We were open minded, so when the assistant suggested a cruise, we thought why not..... Well, here's why not. ... Read More
My partner and i went to Thompsons Travel Agency looking for a last minute break (we needed to depart 10 days later). We were open minded, so when the assistant suggested a cruise, we thought why not..... Well, here's why not. We were informed that once we checked in our luggage at Birmingham airport, we would next see it in our cabin. We arrived at Palma airport and wondered why there were nore ps to meet us. We saw an exit sign so went out of the termnal. When we finally found a rep, we were told to go back into the terminal to find our luggage, along with a telling off from the airport staff! We proceeded onto the boat. From the moment we stepped on, we were so disappointed by the shabby state of the ship. It got no better when we entered our cabin. We had paid for an upgrade to a cabin with a window on an upper deck. It was so small and desperately old. The bed was uncomfortable with bullet hard pillows. It was impossible for two of you to be in the same place at one time! The shower and toilet area were small (i was pleased with the shower pressure however). I feel we were lucky to be placed midway along the corridor, as I would imagine that being closer to the Sundowner bar would have been noisy at night. The rest of the ship was in need of major overhaul/refit. The Beachcomber restaurant was like a bad cafe with melamine plates/cups etc. We went just the once! The Island restaurant was alot better. The staff were very friendly and attentive (as were all staff on the boat)and could not be faulted. The food was a little disappointing, as it was pretty much the same offering every day. There were speciality dishes, but we had been hoping for regional meals, for example a tagine maybe when we went to Morocco..... We sampled the Oasis restaurant once and were pleasantly surprised. The food was tasty and varied and the cost not prohibitive. We were slightly misled over the all inclusive drinks package as all branded names were off limits and so were all my favourite cocktails. The sundecks were ok, but there were never enough sunbeds and despite the polite request from the Captain not to put towels on the beds and disappear for an age, people clearly did. I would not have gone in the teeny pool if you paid me to. It looked dirty within an hour of it opening each day. The other amenities were ok. The entertainment, though not necessarily my thing was actually ok. I cannot believe that I played bingo!! We did not go on any organised trips. We thouhgt they seemd expensive and by all accounts, they were varied in their value. we did our own thing and got off the boat at every destination and looked round ourselves. It was fairly easy to do and the information given on the boat was quite a good help. We felt that there were too many people in a small space! Most passengers who we spoke to who had cruised before told us that ths was the wporst ship they had sailed on. It has not put us off going on a cruise again, but it will not be on this boat. Read Less
Sail Date August 2011
What can we say? We loved it! We had a great time - the service was everything we could have expected (and we have stayed in some fabulous hotels and have very high expectations!), the ship was spotlessly clean despite some other reviewers ... Read More
What can we say? We loved it! We had a great time - the service was everything we could have expected (and we have stayed in some fabulous hotels and have very high expectations!), the ship was spotlessly clean despite some other reviewers commenting on the need for a refit. While there were very odd spots that possibly could have done with touching up, it wasn't an issue and certainly nothing to comment on for us. We did our own thing at every port and to be honest, it was much easier and cheaper than the tours organised by the ship - our advice: find the train station and go local! We managed to see Monte Carlo and Nice, Pisa and Palermo and the most expensive was the train to Pisa which was 27 Euro for 2 returns. The trains were really easy to negotiate - there were loads of other people from our ship, with prams and older (possibly less mobile) people, and they all agreed it was much better to go alone! We took the drinks packages as well - we worked out that the most expensive package was working out as the equivalent of 2 G&Ts and 2 glasses of wine each day, and we'd definitely drink more than that each day on our holidays! It meant that we could have a glass of wine at dinner and maybe even the odd sneaky strawberry daiquiri! Overall we had a fantastic holiday and would love to do it again - definitely worth checking out! Read Less
Sail Date August 2011
5 weeks ago I said I would never go on a cruise. 4 weeks ago we booked it and 3 weeks ago we arrived in Palma! It was a wonderful experience. From the start everything was well organised and we felt at ease immediately. We didn't ... Read More
5 weeks ago I said I would never go on a cruise. 4 weeks ago we booked it and 3 weeks ago we arrived in Palma! It was a wonderful experience. From the start everything was well organised and we felt at ease immediately. We didn't have any set expectations and were pleased with what we found. The ship was extremely clean all week, our cabin was immaculate. I would agree that maybe some parts of the ship were a little tired but the cleanliness made up for this. The food was excellent, there was so much choice and being able to eat at a time to suit us was perfect. We ate every evening in the Orion restaurant and were not disappointed. The portions were small which was just as well with so many courses. We chose to share a table most evenings and met some very friendly and interesting people, it was also nice to have the choice of eating at a table for 2. We only went to 2 evening shows, we thought the entertainment was of a good standard but preferred to sit outside watching the sun go down. We did see the crew show which we thought was fantastic - a real highlight of the week. We didn't go on any organised excursions but made our own way around each port. The people we spoke to who did go on excursions all said that they had enjoyed them and were pleased they went. The underlying theme of my review seems to be about choice and that sums it up. You can do as little or as much as you choose ensuring a perfect holiday. Read Less
Sail Date July 2011
We went ahead and booked along with my sister and her partner. The flight from Manchester to palma was short with not much waiting around at either end. We met our rep who directed us to the correct coach and the driver loaded our luggage ... Read More
We went ahead and booked along with my sister and her partner. The flight from Manchester to palma was short with not much waiting around at either end. We met our rep who directed us to the correct coach and the driver loaded our luggage onto the coach. On arriving at palma port we were directed to take our luggage to security ,where we were given our welcome pack which included stickers for our cases and boarding passes. We then proceeded to a desk where a Thomson rep registered our cards and took our photo for security. We was asked to leave our luggage on the port side and make our way onto the ship. On boarding were told that our luggage would be outside our cabin within an hour. On arriving at our cabin we were met by a pleasant man named DD, who introduced himself as our cabin steward/cleaner. DD was always at hand to help with any queries and kept our cabin absolutely spotless at all times, fresh towels and clean bedding daily. It actually became a running joke, how we would nip out of our cabin for 1/2hr and when we returned the cabin would be cleaned again! Throughout the cruise we could not fault any of the staff all were very friendly and helpful. The food on the ship was also faultless. There are plenty of places to eat either self-service or waiter service. We chose to eat out most nights at the Orion , which is waiter service with five course menu , with plenty to choose from. We also ate at the Orion most mornings and always found the service second to none and food faultless. If we were on-board during lunch times we called into the self-service restaurants to eat, there were always plenty of choice and again the food was faultless. The entertainment was good but you had to get into the Medusa lounge early to get a seat. To be honest the entertainment could do with a little tweak here and there as the group became a bit samey after a while but other than that we enjoyed our nights out on board. We booked three trips , erice in trapani, where we took a short (15mins) coach trip to a cable car ,which took us upto erice, this took around 10 Min's, our tour guide spoke good English and took us around the old churches and to a look out point where we could see our ship and wonderful breathtaking views across both sides of trapani. We made our way through the quaint streets back to a small town square where we were left by our tour guide with instructions how to get back to the cable car and what time. This gave us around an hour n half to have a look round and get something to eat if you wished the trip was short which gave us time to explore. We spent the rest of the afternoon having a look around the town and chilling out on the beach before returning to the ship around 5.15 ish , we set sail at 6pm. The second trip was very tiring but equally value for money , we met the coach at around 8.30 am and travelled for around 1hr and 50 Min's to Sorrento , where we were given around 2 1/2hrs to have a look round and have something to eat/drink, we then boarded the coach for around 1hr to Pompeii, we were given head sets and receiver's , the tour itself was extremely interesting with some breathtaking sights, we all really enjoyed it but found it to be really tiresome especially in extreme heat(take plenty of water with you as the drinks here are very pricey)This trip is not for anyone troubled with mobility. Our third trip was to Rome , we had become more confident in getting about by this point so chose to do the Rome on your own option , which was much cheaper and turned out to be better than having a tour guide. We boarded a coach from the port of Civitavecchia, Italy at 8.30 am , we travelled around 1hr 50Min's into Rome itself, We had a rep on board to give us directions and information including maps of the city and prices of buses,taxes,local transport. We were given a time and place to return to , so all strait forward. We decided to take a taxi over from st peters to the coliseum , we explored all the roman ruins, trevi fountains,Spanish steps,piasa navona, Pantheon before getting a taxi back to st peters where we had an amazing lunch and reasonably priced as-well.After lunch we had enough time to go into st peters but time goes fast here so try and see as much as you can no hanging around admiring for long!!! Our rep met us outside a gift shop for our return journey at 4 pm back in plenty of time for the ships departure at 6pm. Taxi's was around 8 euros from st peters to colosseum so would definitely recommend getting one rather than buses. Again this trip is not for people with poor mobility, also take plenty of water with you and decent foot wear. Also any religious places its required that men/women are covered over knees and shoulders. Any other places that we ported at after theses trips we explored on our own, Ajaccio, Corsica is beautiful ,and well worth exploring. Its only a short distance from port to town around 5 Min's walking , beaches here are also well worth a try although the sea was really cold, but refreshing !! Palamos ,Spain was also great we had a short walk from the port into the town. Palamos also has some great beaches just a short walk from the port. we hired a pedalo for 14 euros for 1 hour , we managed to get some great pictures of our ship from this , good fun!!! as well! Overall our first cruise went really well , we enjoyed every minute and every port we visited , there wasn't anything that we could complain about really apart from when you got off the ship for a tour you was off for most of the day , they should have provided us with fresh drinks or a packed lunch. But we know now for next time to pack a lunch box and put some snacks in ourselves before going out for the day. We would definitely recommend this cruise to friends and family. Read Less
Sail Date July 2011
Thomson Dream- Treasures of the Mediterranean 16-23 July- Cruise and Stay Where to begin.....one of our best holidays ever! From the outset I have to say that we had booked this 12 months in advance, to celebrate a year of special ... Read More
Thomson Dream- Treasures of the Mediterranean 16-23 July- Cruise and Stay Where to begin.....one of our best holidays ever! From the outset I have to say that we had booked this 12 months in advance, to celebrate a year of special birthdays and anniversaries in our household, so when the whole Watchdog saga began and the ship had problems in the Caribbean last winter I was close to cancelling the whole thing only for the fact that no-one else could offer us what we wanted as a whole package apart from Thomson. Only through email and face to face assurances from Thomson that everything was ok did we reluctantly pay our final balance and then sat with our fingers crossed for the next 6 weeks until leaving day was upon us! Thomson flight from Belfast on the Saturday morning, lashing rain and slight delay in take-off but still landed in Palma on time. Landed at 9.45ish, collected our cases and went looking for a Thomson rep, met a group of reps who took our parties surname, gave us a wee introductory leaflet and directed us to a waiting coach. Transfer took about 25 mins and we were met at the port by Kieran one of the entertainment team who explained the process. Picked up cases, went inside port building and were met by smiling waiters with cold water and juice. Directed to a table where we picked up our envelope containing our stickers for the cases, popped sticker on each case and then they were whisked away. Directed to our check-in desk, as we were in a balcony cabin we had priority check-in and skipped the queue a bit but in fairness there were only about 3 groups that had been ahead of us and 2/3 further check-in desks open so it wouldn't have been too long a wait. Kerrie checked us in and took our photos for our AI card and also an imprint of a debit card for any onboard spends, excursions etc. Next out through the door stopping to get our photo taken (1st of many though we managed to avoid quite a few photo opportunities!) then met at bottom of gangway by members of the Destinations Team and also staff members with hand gels to use before embarking. Top of gangway we were met by a further line of waiters, one of whom took a note of our cabin number and escorted us to the lift (I don't do lifts so this was the only time I used it in the whole week, sorry I didn't get the waiters name but I was too freaked out at being in such a slow and small lift!) Anyway when we finally got up to Deck 11 it was only a few seconds til we were at our cabin 1103. Now I know that we have nothing to compare this to but WOW it was so much better than we ever expected. Lovely bedroom with loads of drawers and tv, separate living area with 2 comfy sofas, 2 beds which folded out from the panelled wall and table and 4 chairs. Mini fridge which was fully stocked however that wasn't included in the AI so we just moved some of the drinks out and used the space to put our own water bottles into. Lovely walk in wardrobe with loads of hanging space, shelves and drawers, spacious bathroom with jacuzzi bath and powerful shower over the bath. Lots more storage space in living area and a flat screen tv also. Out to the balcony which had 2 chairs, a small table and a recliner. On checking my watch it was 11.15 so only an hour and a half had elapsed from touching down to being in our cabin. Our cabin steward Ceno then came and introduced himself, he is a wee gem and always had a smile on his face, nothing was ever too much trouble. We don't know when he ever slept because he was never too far away when you needed him and the cabin was always tidied even when you had only been out for a short while yet he was never in your way. FOOD: We got into a routine of using Sirens on Deck 11 for breakfast and lunch (if we were onboard), the Orion on Deck 4 for dinner most nights and the Lido on Deck 9 for late night pigging out! Loads of choice for breakfast from fruit, cold meats and cereals to porridge and full cooked breakfasts. We had breakfast in Orion on the last morning and it was nice to have everything handed to you but I personally preferred helping myself at breakfast time. There was an omelette and pancake station which seemed to be doing good trade but as we were rushing off the ship most mornings on excursions we didn't get a chance to sample. Lunch was a selection of salads, cold meats, hot roast of the day, vegetables, rice, pasta etc. Dinner in Lido was quite often themed based on where the ship had been that day or was going the next day plus chinese nights. Huge selection of food all beautifully presented and piping hot. Orion dining room was more formal, our first experience was on the Captains night on the Sunday (day at sea) we were invited to the second sitting, the evening consisted of meeting the Captain and having a photo taken, assembling in the Broadway Show Lounge for a glass of bubbly and canapes before the senior members of the crew were introduced to us and then the Captain made a speech. We then headed down to the Orion for a beautiful 6 course meal. On subsequent nights the menu was displayed outside the Orion mid afternoon so you could make your decision as to whether you wanted to dine there that night. There was only one night that we didn't fancy anything on the menu during the week and also the first night as we were still finding our feet but other than that we dined there every night. There was no pressure to take every course and other than the Captains night there was no requirement to be formally dressed, shirt and trousers was fine for men and dresses for women. Even the Captains night was lovely with a mix of tuxedos and suits on display. DRINK: Large selection of drinks available, as we were on AI there was a huge part of the bar menu which had no supplements, anything with a supplement was clearly marked and the waiters and bar staff told you when ordering if there was a further charge( that happened to me- ordered a cocktail with a supplement one day which had been the Cocktail of the day the day before and had had no supplement- hence my bar bill for the week was £1.15 :( ) ENTERTAINMENT:The showteam were fantastic, Cruise director Paul Fisher and Assistant Cruise Director Paul Evans have got a brilliant team together who could turn their hands to most things. From operatic numbers to Glee their voices are amazing and they have endless energy. Comedian Taffy Spencer was onboard that week, he was very funny also and seemed to go down well. Entertainments team ran quizzes and competitions both day and night though we didn't see much of the daytime entertainment due to being on excursions. EXCURSIONS: Trapani - went on olive tasting trip - disappointed with this trip as it was advertised as a scenic drive but we only seemed to go a couple of miles out of Trapani and didn't actusally see much scenery, having said that lunch was included in the trip with wine so it was maybe as well we didn't go too far! Naples - Sorrento and Pompeii, brilliant trip, v hot day and would need more time in both venues but it was lovely as a taster for both. Guide lost some members of our party, didn't instill much faith in us. Civitavecchia - Rome, we did the Roma Express (Train) into Rome, although expensive it was a wonderful day for us and we had excellent guides in Daniele and Solomon who had a wealth of knowledge between them and we felt very safe all through the day, lunch was included in this trip in a lovely little restaurant just off Piazza Navona before going to the Vatican. Ajaccio-didn't do a trip today but just spent morning on ship and went into town in afternoon for a short while to do some shopping. Palamos - Did the Barcelona transfer and when we got to Barcelona we bought HO-HO tickets and did the tour ourselves, it was lovely to give us a wee taster of the city and the buses all had commentary throughout. Cruise news delivered to your cabin every night letting you know what was going on the next day. Destination Services had maps and information sheets of each port available if you were not doing an organised excursion. Trips were very expensive but I wouldn't have felt comfortable going on my own as it was our first time to all the ports. DOWNSIDES: We felt some movement on 3 nights but it was nothing I couldn't cope with and I was dreading that as I'm not a good traveller. The first night that we felt movement was the Tuesday and we mentioned it to Ceno the next day and said it was nothing! I think we were more prone to it being at the top of the ship as the people on lower decks felt nothing at all. The front of the promenade deck was closed off so no-one went round there in high winds but it wasn't totally closed off. I wore seabands and they were enough to keep me settled even on the coach trips. There was a very faint whiff of something in certain corridors and at the top of the stairs on Deck 11 but I think that was more down to the carpet which was displaying a stain from poolwater that had sloshed out onto it some months ago. We had a problem with our toilet not flushing on the Sunday morning but it was fixed within an hour of us reporting it. We disembarked in Palma a week later not wanting to get off. Your luggage is collected from outside your cabin early on the Saturday morning, different coloured tags are left in your cabin for you to put on your cases depending on whether you are flying off or going to an hotel on land for your second week. We weren't being collected until 11.30am so we were able to continue to use our AI cards and get cold drinks, coffees etc until we actually disembarked. I know this has rambled on a bit but it's hard to condense a fantastic week into a few words, hopefully I haven't bored you all and I will get photos uploaded as soon as I can- I've managed to get them onto Facebook, I'll try and put up the link. Would I go again? Have spent the last month pricing for next year! Read Less
Sail Date July 2011
I have been spoiled for holidays for life! Nothing is ever going to compare to a cruise! From start to finish everything was absolutely amazing. I honestly couldn't fault anything. As first time cruisers, Mum & I had no ... Read More
I have been spoiled for holidays for life! Nothing is ever going to compare to a cruise! From start to finish everything was absolutely amazing. I honestly couldn't fault anything. As first time cruisers, Mum & I had no idea what to expect. And as a poor traveller, I was more than slightly concerned about sea sickness to say the least. Total waste of worry! Very rarely did we ever feel any movement at all! The food was amazing. The choice in the Windjammer was astounding. If anyone whinged that there was nothing for them, then they are born whingers! There was everything you could think of. The Great Gatsby was wonderful. Our waiter, Roberto, was one of the nicest and most helpful people I have ever met. Always a smile when he saw you. We had an oceanview large stateroom which was great. Everyone kept telling me to be prepared for how small the rooms are, but I can honestly say that I have stayed in smaller hotel rooms in London! And our Stateroom Attendant, Steven, was fab. Such a nice guy, and the room was always spotless and tidy. And he defo made the best towel animals I've ever seen! lol! Every member of staff we came across on the boat was fantastic. Always happy and ready for a chat with a smile. It makes such a difference to a holiday. The entertainment was great too. The shows weren't West End shows by any stretch of the imagination, but who's complaining?! They were still great, and a lot of hard work and dedication went into them. We went and saw something different every night, and it defo kept us entertained! I honestly can't fault one thing from my experience. If I was going to be very picky, the only thing would be that I gained a few dress sizes whilst I was there! lol! ;) Read Less
Sail Date June 2011
Recently went on a Thomson Dream back to back cruise sailing from Palma. Overall we had a fantastic time and our worries were totally unfounded. As with many other passengers we to had watched the BBC review last year on Watchdog. Our ... Read More
Recently went on a Thomson Dream back to back cruise sailing from Palma. Overall we had a fantastic time and our worries were totally unfounded. As with many other passengers we to had watched the BBC review last year on Watchdog. Our cruise party consisted of eight passengers, two had never cruised before while four others had cruised with Celebrity last year and my wife and myself who have now cruised four times on four different lines (Previously Celebrity, Ocean Village, Island Cruises). From the time we embarked to our dis-embarkment the crew were fantastic the entertainment was geared up for British passengers which was probably 95% if not more of the total passengers on board. The food was excellent in the Orion restaurant an there was also a good selection in the buffet restaurants, although we did prefer the more formal waiter service in the Orion. The ship was looking a little tired in a few places but the main areas were good and you can see there is work in progress to improve facilities. One main concern was the before we cruised was the toilet facilities especially on the pool decks and public areas which we thought may be dodgy after watching the watchdog review but it was obvious that these had been completely refurbished and our worries were unfounded. The overall atmosphere on the ship was great which was night and day compared to Celebrity where people seemed afraid to let their hair down and were more concerned with their own self importance. My wife and I were worried that the ship may be a let down for the people in our party who had only on Celebrity Four of our party had only been on Celebrity Eqinox before but they much preferred the Thomson Dream and apart from the obvious size of the ship in comparison thought that most of the amenities were similar. The only possible downside to the cruise was probably the very busy itinerary of ports, we could of done with maybe an extra day at sea as it began to get a little tiring as the two weeks went on. I suppose it was our choice to visit every port though! As mentioned before the ship is obviously a work in progress for Thomson and if they continue to renew some of the older more tired parts of the ship I do not see why there would be any compaints. The cabins were nice and spacious but the bath, although very clean, had seen better days as had some of the corridor carpets are worn other than that everything seemed in good order. I would recommend this ship to anyone who likes to be entertained in a friendly atmosphere. The all inclusive package was also good, although I'm not really sure that it was included in the price as advertised when we booked as the cuise was not cheap at any stretch of the imagination!! Lastly, a big thank you to Dennis, Thom and Alan who looked after us in the Orion Restaurant and provided a memorable night for one of our party on her Birthday. Overall a great holiday!!! Gary Read Less
Sail Date June 2011
Having been persuaded by members of our family to take an RCI cruise we decided to dip our toes in the water with a cruise aboard what appeared to be the baby of the RCI Fleet. And what a baby (in our opinion) she turned out to be. ... Read More
Having been persuaded by members of our family to take an RCI cruise we decided to dip our toes in the water with a cruise aboard what appeared to be the baby of the RCI Fleet. And what a baby (in our opinion) she turned out to be. We were delighted with the reception we received while boarding and the ship itself was in out eyes a joy to behold. The overall layout, cleanliness and facilities were excellent. The staff were very attentive and helpful. The cabin girl was a gem. The food both in the windjammer and the main restaurant were of a high quality and because the ship was 500 short of capacity we never experienced difficulty in obtaining seats at Pool side, Bars etc. Our cabin was kept spotless and with an array of animals appearing each day made from the towels which were always fresh. The on board entertainment was very good with the Beatles tribute Band "Beatlemaniacs" being very good. Overall we found the cruise excellent value and would return again to RCI, or recommend her to friends and family bearing in mind we have nothing to compare her against. The only adverse comment I would make is that the coast of drinks on board were very expensive due to the fact that a Gratuity (which we had paid for up front ) did not include the payment to bar staff along with an additional Spanish tax increased the prices dramatically. We are not heavy drinkers so we had opted not to take the Drinks packages offered but never the less felt the prices a bit steep. However it did not retract from an excellent cruise which gave us access to areas of the Med we had never visited. Excursions a bit pricey and we only took advantage of the one to Florence due to the time factor. the other Ports and cities we visited on our own and therefore saved a considerable amount of money by doing so. Overall 9 out of 10 for the cruise and we look forward to the next one with RCI. Why go elsewhere. Better the devil you know. John Turner Read Less
Sail Date May 2011

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