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16 Las Palmas (Gran Canaria) to Europe - Eastern Mediterranean Cruise Reviews

First time cruising and we both loved it from day one the party atmosphere when we set off was really good we knew then we were in for a good time as the second day came around the crew were so polite and helpful. Right let's get onto ... Read More
First time cruising and we both loved it from day one the party atmosphere when we set off was really good we knew then we were in for a good time as the second day came around the crew were so polite and helpful. Right let's get onto the cabins they are a little small but clean and tidied twice a day at the end of day you only sleep in them we were out everyday soaking up the atmosphere on pool deck with waiter service giving ice cold drinks bottles corona San Miguel or peroni lager or if you want strongbow John smiths or even cans draughts Guinness just a sample of what you can have not to mention cocktails ha the food was always a good quality and plenty to choose from your never go hungry even in night time after a night out the market place is open for a scoff we did do trips out won't mention that as others have said anyway overall like I said first time on the waves we both have different views on cruising and will be going again Read Less
Sail Date September 2018
this ship is small and crowded. you have to queue for everything. if you don't get in broadway lounge or libertes one hour before the shows you have no chance of a seat and people like the same seats every night !! the hemingways bar ... Read More
this ship is small and crowded. you have to queue for everything. if you don't get in broadway lounge or libertes one hour before the shows you have no chance of a seat and people like the same seats every night !! the hemingways bar is only small and fills up very quickly try horizons on deck 9 its lovely and people don't go up as much.there is a vibration all through the ship all the time I believe its the air conditioning. you can also feel every wave if the wind gets up. the food can be cold sometimes in both lido and meridian.if you like the theme that night (Chinese, portugese, French etc) there is plenty to eat otherewise its salad, unless you go to lido grill and get pizza or burgers. the day time entertainment is rubbish. not enough sunbeds you have to get there before 8am or you have had it. the good points are its clean and the service is good the cabin steward was good but we didn't always get the chocolate on pillow every night and didn't get the midweek bill or end of cruise statement had to ask at reception. this is just my opinion other people love it and go back time again, for me its back to the big ships. cheap and cheerfull the theme on this ship. sorry Read Less
Sail Date April 2014
We joined the ship on 24th September an all inclusive trip x 7 days. Busy day for the crew on change over day. Is was a full complement of passengers . We were also on this ship in 2009 . Allocated cabin 5528 small but functional ... Read More
We joined the ship on 24th September an all inclusive trip x 7 days. Busy day for the crew on change over day. Is was a full complement of passengers . We were also on this ship in 2009 . Allocated cabin 5528 small but functional chipped salmon pink wash basin shower cubicle was OK for average build of passenger , mattress a bit worn ,no hair-dryer for my partner.(you can hire one from reception) have to pay to use the cabin safe . We used the very popular Beachcomber self service restaurant for breakfast and lunch ,melamine plates and cups supplied most food hot food was served to you from the hot plate (cuts down on food waste ) help yourself to anything else , you could order an omelette . We used the Island restaurant in the evenings a bit less of a crush and exchanged cruise experiences with fellow passengers (,vibrations from ships engine room when docking or anchor chains sounds ) .Food was of very good quality. Public areas were clean but well worn ,whole ship in need of refurbishment. As the company are making money there is there need to up grade ? The entertainment team worked very hard and most passengers had positive comments . Most ships crew Officers and men were polite or friendly . The PUB could very busy and it was quicker to go to the bar to be served which I prefer rather than being hassled to buy another drink as happens other cruise ships . Invited to the Captains Cocktail party along with another 150 people , offered glass of wine or soft drink ! Learned the one passenger had sailed on the ship 17 times ,a waist of time attending this party. We took this cruise because of the ports call , Cavil, Livonia , Nice ,Toulouse, Barcelona I am aware of negative reviews , some are a bit unfair . Overall we enjoyed this cruise and would sail on the ship depending on the itinerary. Value for money probably not. Read Less
Sail Date September 2013
We have just returned from our first cruise and have to say what a wonderful time we had! The staff are the people who made this holiday for us they just couldnt do enough, they were all friendly polite and attentive in every way, ... Read More
We have just returned from our first cruise and have to say what a wonderful time we had! The staff are the people who made this holiday for us they just couldnt do enough, they were all friendly polite and attentive in every way, especially the waiters and cabin crew, we had Nina who was so sweet, our cabin was cleaned twice a day and fresh towels each time if you need them! Each day there was a towel sculpture which was brilliant! Yes cabin was basic but totally adequate, 2 big wardrobes and comfy beds, we had a porthole which was handy! The only downside was the noisy women next door who delighted in returning back drunk and rowing in the early hours!.. Food.. despite a few stupid reviews saying the food was bland?? Dont know what they were eating but ours wasnt at all bland, there was a huge chioce and breakfast, lunch, afternoon tea, dinner and midnight buffet in the beachcomber restaurant was excellent and also theme nights where food was freshly cooked! The only moan I have was a mass frenzy of people at the meal queues so my advice would be to eat early or later on..we tried the Island restaurant too, less busy but not open very long..entertainment was first class and 2 showings in the Ocean theatre was ok for everyone to see a top class show! Ross was a brilliant compere! whoever said the ship smelt of smoke was talking rubbish! I dont smoke but I was with people that do..smoking is restricted to deck 8 and the top of deck 10 and as you are at sea you can not smell any smoke anywhere, so again its just the usual moaning whingers that like to have a moan at smokers! The all inc drinks didnt cause problems, I was expecting groups of lager swilling drunks but was none of that! In fact I dont know how the ship will make profit out of that because apart from sangria and a few cocktails All drinks are included and im not talking half measures either! Brilliant! The only mistake we made was to book trips on the ship, make sure you book online before you go as they were a lot more expensive!..well worth it tho we booked to go from Cannes on the Monaco easy trip and took us to Monaco thro Cannes and the riviera ..absolutely amazing, when you get to Monaco get on the little local train which takes you thro the GP circuit! All in all we had a fab holiday and will def be returning next year..cant wait! Read Less
Sail Date July 2013
This was our 3rd cruise and we sailed early October from Palma Majorca our flight was early out of Manchester and we were on board by 11:00 am, we booked an inside state room as wanted to see what it was like as our previous 2 cruises ... Read More
This was our 3rd cruise and we sailed early October from Palma Majorca our flight was early out of Manchester and we were on board by 11:00 am, we booked an inside state room as wanted to see what it was like as our previous 2 cruises we'd had balcony rooms and was surprised when we got on board as given the key to an outside room we queried it at guest relations and were told that we had been given an upgrade FOC. We enjoyed our cruise and thought the ship was very nice (first time on RC)our room attendant was very friendly and did a good job. We requested a large table for our late dining option and were placed with 3 other couples all in their 70's, we are both 50 so although our fellow guests were lovely to be with we felt that we could have been placed with people of similar ages who may have had more in common with us, we noticed that many tables were mixed languages and one English couple we met had been placed on a table of 4 with a German couple and really struggled to understand each other. Perhaps more thought could have been put into the allocation of tables by RC. The food was of a good standard but we felt that the presentation could have been better. The buffet restaurant had a variety of options but did seem to be muddled up with no continuity. There were many elderly people on board with walking problems who did hold others up which we found to be frustrating and many complained about nothing. The good thing about this cruise was the trial of the All Inclusive Option offered once you were on board you could have either $39 beer package, $49 Beer Wine, Spirits and soft drinks Package or the $59 everything including top brand names, we chose the $49 package and it was sufficient for us and we thought it value for money this included service charge but not the 8% tax All in all we enjoyed our cruise but are unsure whether we will do another one Read Less
Sail Date October 2011
I had concerns about travelling with a full time wheelchair user but the staff could not have done more, airport transfers, room access, facilities and trips were all superb. My partner and I stayed in room 7565 a large interior ... Read More
I had concerns about travelling with a full time wheelchair user but the staff could not have done more, airport transfers, room access, facilities and trips were all superb. My partner and I stayed in room 7565 a large interior stateroom, not sure about the use of the word 'large'but we were only in the room to sleep so not an issue. My mum was allocated 7606 which was an accessible balcony stateroom and was massive. We ate in the Great Gatsby every evening and our waiters Luciano and Rufo were first class, nothing was too much trouble and they would happily substitute anything on the menu for you. The windjammer had a massive selction of foods too but was a little busy for my liking. We went on organised trips in Florence (easy florence) which was not that successful, a 2.5 motorway bus trip for just an hour in Florence which was very cobbly and tough for a wheelchair. Rome (Panoramic Rome) was a more successful trip and many of the sights were seen from the bus, with an hour at the Basilica which was lovely. Cannes we did ourselves and the main town is quite easy to get around with a wheelchair. We did enjoy the evening entertainment most nights, some of it was a little cheesy but how adventurous can you be at sea?? There was a group called Soul Sensation who were amazing if you like the hits of motown. If you go looking for faults in the ship you will find them, and there are a few signs of wear and tear but nothing that would interfere with your holiday. My partner and I purchased the soda package and it was well worth the money, with a souvenir cup to bring home. I would have no hesitation in recommending the ship and wish everyone who sails with her Bon Voyage.. Read Less
Sail Date September 2011
This was our fifth cruise having traveled on P & O, RCI and NCL previously. There were several other cruise lines I preferred to go on but there were no regional flights left as the Royal Caribbean's £99 offer had used ... Read More
This was our fifth cruise having traveled on P & O, RCI and NCL previously. There were several other cruise lines I preferred to go on but there were no regional flights left as the Royal Caribbean's £99 offer had used them all. All that was left was a Thomson Cruise package. I had done my homework and read all of the reviews good and bad, and decided there were many more good, including the professional review - we booked. Flights good, transfers good, all the staff warm, friendly and helpful, some times a bit cheeky and too friendly with customers. The cabin was clean and tidy and what we would expect of an inside cabin, having only traveled in an inside cabin on every cruise. There was a safe in every room but they wanted you to pay £15 pounds non-refundable to use it! Never known this on other ships. The ship was old and tired, basic, no glitz or glamour, no atrium or central meeting area, pool areas old with tiles missing, some areas smelt of moth balls. We never saw ship officers in any areas of the ship ensuring standards were kept, and in our opinion, the standard was sloppy and make do, especially for our muster on second day. We all had to take the old style tie-on life jackets with us, which were difficult to put on and dangerous to wear if on incorrectly and many were. One person was calling cabin numbers (and not names) for her section only, an officer's voice came over on the loud speaker, and then muster had finished. The majority of us never had our number called. The most disappointing thing for us was the food. Many people loved the food with their plastic plates piled high. We on the other hand had difficulty selecting anything to eat. Breakfast buffet was in two dining rooms (level 9 and 11) in which you had to queue, collect your plastic plate and cutlery and stand in line. First was cold meat and cheese (salami, sandwich ham, various luncheon meats, pre-packed various cheese slices), bread rolls, fresh fruit (melon and pineapple), selection of pastries (not freshly baked), porridge, hot milk, black pudding and fried breakfast selection, small selection of packet cereals, freshly cooked pancakes and syrup. Pineapple or orange juice. You could go to the main dining room (level 4) for a waiter service breakfast, but we never tried it. Lunch Buffet was in the same rooms and so you had to queue with your plastic plates. Cold meats and cheese as above, bread rolls and crackers, 5-6 bowls of salad (peas, sweetcorn, olives, potatoe, coleslaw, runner bean/artichoke etc), rice, mash or fried potatoes, sometimes pasta in a sauce, gravy. Meat dishes were beef stew, liver and onions, cottage pie, chicken curry made with wings, lasagna, fried white fish, vegetable stew, turkey or chicken slices in gravy and small piece of roast meat carved. There was a pasta station where they will add things to their pre-made sauce from tomato, cheese bolognaise. Dinner in restaurant 6 courses. Selection of 3 appetizers, 2 soups, 2/3 salads, main meat or fish course, dessert, coffee/tea. Good job there were 3 appetizers and 2 soups as it increased the choice. We tried to select 1 from this choice, my husband usually going for the soup. I tried a fish cake - small but ok, fruit salad - lettuce and rocket with one segment of mandarin, one segment of pink grapefruit and teaspoon of cottage cheese! The main course was basic meat or fish, with potatoes/rice, veg and gravy with a sauce. Nothing special. Desserts - sorry for all those sweet-tooths- the desserts were awful. In the chill cabinet was an upturned jelly made in a bowl with a bit of swirly cream, or you could have an individual jelly. Fresh fruit salad made from what is left from breakfast, many small cakes with different names, but they're all made with thin sponge and layered with flavoured thickened gelatinized creams. Always a hot dessert - crumble and custard made with water (the fruit again is solid because of the gelatin), long grain rice pudding not made with milk but held together with a sweet sticky something. There was a sticky toffee pudding that tasted good (not sticky toffee pudding good). Afternoon Tea how could I forget. Tiny sandwiches made from all of the leftover meat and cheeses, turkey, chicken and beef liquidized and bound with mayo, all prepared beautifully. Plain and fruit scones (not fresh) with canned whipped UHT cream. Tea and coffee and water available all of the time. As you can tell we were really disappointed with the food however we enjoyed the holiday just because we love to cruise and all of the stops were amazing. We didn't pay to go on any of the shore excursions as we were happy to do our own thing having been to these places before. Entertainment Thomson Dream have got a great troop of 5 women and 5 men calling themselves concerto. THEY WERE AMAZING IN OUR OPINION. They could all sing, dance and act. They put on a great show most nights, with a selection of modern songs, broadway, Moulin rouge, 80's schools out night and musicals. One night was a UK comedian who was also really good. I don't mean to offend other cruisers. Many people loved this ship, some having only cruised with Thomson, or first time cruisers. This is only our opinion. Read Less
Sail Date July 2011
GRANDEUR OF THE SEAS WE HAVE JUST BEEN ON THE G-O-T-S Spanish med cruise,a genuine report follows. Lovely grand ship,friendly staff,clean,good food and entertainment,tea/coffee,lemonade,ice cream available 24hrs outside ... Read More
GRANDEUR OF THE SEAS WE HAVE JUST BEEN ON THE G-O-T-S Spanish med cruise,a genuine report follows. Lovely grand ship,friendly staff,clean,good food and entertainment,tea/coffee,lemonade,ice cream available 24hrs outside windjammer cafe (help yourself). room service good but staff are vying for tips,we were in an inside cabin deck 3,lovely cabin quite adequate,do not pay more for window or balcony. ship berths quite a long way out of main towns but shuttle bus available for 10 dollars each person each time. Drinks are expensive,Spanish VAT 8% and15% service charge,example cocktail of the day-8-95 dollars(£11-16) plus and you keep the glass. Tips do not prepay these,four envelope's are provided and left in your cabin at end your cruise,you pay who you want what you want. Cheapest way to pay your bill is cash(dollars). Overall we had a great time and would go again if the price was right. Read Less
Sail Date July 2011
I have been spoiled for holidays for life! Nothing is ever going to compare to a cruise! From start to finish everything was absolutely amazing. I honestly couldn't fault anything. As first time cruisers, Mum & I had no ... Read More
I have been spoiled for holidays for life! Nothing is ever going to compare to a cruise! From start to finish everything was absolutely amazing. I honestly couldn't fault anything. As first time cruisers, Mum & I had no idea what to expect. And as a poor traveller, I was more than slightly concerned about sea sickness to say the least. Total waste of worry! Very rarely did we ever feel any movement at all! The food was amazing. The choice in the Windjammer was astounding. If anyone whinged that there was nothing for them, then they are born whingers! There was everything you could think of. The Great Gatsby was wonderful. Our waiter, Roberto, was one of the nicest and most helpful people I have ever met. Always a smile when he saw you. We had an oceanview large stateroom which was great. Everyone kept telling me to be prepared for how small the rooms are, but I can honestly say that I have stayed in smaller hotel rooms in London! And our Stateroom Attendant, Steven, was fab. Such a nice guy, and the room was always spotless and tidy. And he defo made the best towel animals I've ever seen! lol! Every member of staff we came across on the boat was fantastic. Always happy and ready for a chat with a smile. It makes such a difference to a holiday. The entertainment was great too. The shows weren't West End shows by any stretch of the imagination, but who's complaining?! They were still great, and a lot of hard work and dedication went into them. We went and saw something different every night, and it defo kept us entertained! I honestly can't fault one thing from my experience. If I was going to be very picky, the only thing would be that I gained a few dress sizes whilst I was there! lol! ;) Read Less
Sail Date June 2011
Having been persuaded by members of our family to take an RCI cruise we decided to dip our toes in the water with a cruise aboard what appeared to be the baby of the RCI Fleet. And what a baby (in our opinion) she turned out to be. ... Read More
Having been persuaded by members of our family to take an RCI cruise we decided to dip our toes in the water with a cruise aboard what appeared to be the baby of the RCI Fleet. And what a baby (in our opinion) she turned out to be. We were delighted with the reception we received while boarding and the ship itself was in out eyes a joy to behold. The overall layout, cleanliness and facilities were excellent. The staff were very attentive and helpful. The cabin girl was a gem. The food both in the windjammer and the main restaurant were of a high quality and because the ship was 500 short of capacity we never experienced difficulty in obtaining seats at Pool side, Bars etc. Our cabin was kept spotless and with an array of animals appearing each day made from the towels which were always fresh. The on board entertainment was very good with the Beatles tribute Band "Beatlemaniacs" being very good. Overall we found the cruise excellent value and would return again to RCI, or recommend her to friends and family bearing in mind we have nothing to compare her against. The only adverse comment I would make is that the coast of drinks on board were very expensive due to the fact that a Gratuity (which we had paid for up front ) did not include the payment to bar staff along with an additional Spanish tax increased the prices dramatically. We are not heavy drinkers so we had opted not to take the Drinks packages offered but never the less felt the prices a bit steep. However it did not retract from an excellent cruise which gave us access to areas of the Med we had never visited. Excursions a bit pricey and we only took advantage of the one to Florence due to the time factor. the other Ports and cities we visited on our own and therefore saved a considerable amount of money by doing so. Overall 9 out of 10 for the cruise and we look forward to the next one with RCI. Why go elsewhere. Better the devil you know. John Turner Read Less
Sail Date May 2011
We arrived back from our med cruise on the Thomson Dream today after a week on board. I want to do this today while I can still remember everything, hopefully this will help others the way previous reviews have helped us. So I'll ... Read More
We arrived back from our med cruise on the Thomson Dream today after a week on board. I want to do this today while I can still remember everything, hopefully this will help others the way previous reviews have helped us. So I'll skip over the flight and only mention that we were delayed leaving Manchester and ended up about 1.5 hrs late into Palma airport. Then the fun began, for those that have been there before they will know what I mean when I say Palma is chaotic, when you get off the plane you walk through the departure lounge which was heaving, just follow the exit signs and you should be ok. We got through passport control easily and went to baggage claim. This part was so busy that it was difficult to move through the room. It appears that Thomson have a regular thing of 3 flights from Manchester landing within 5 mins of each other, I think this and the lack of the organisation at Palma create the baggage issues. Ourselves and all others from our flight were waiting on our marked conveyor for ages some bags came then stopped, in my boredom waiting I was watching the other conveyors not really looking when low and behold my bright pink bag was going round in front of me. My husband went and found our other bag on the other conveyor. We started telling other people to look on the other conveyors and most found their bags too. I have to thank others for mentioning this before so I was aware it might happen. So be watchful when you get there or you could be stood for ages. Anyway the transfer from the airport to the boat was quick and painless. Embarkation took about an hour but I think we got there at the right time or this could have been a lot longer. Got on board smelling down every stair well and corridor as we went, we did have to find our own cabin as there were staff at the entrance but were trying to help older people I think. We only had an inside as this was all that was left due to only booking a week before departure. It was clean but worn, bedding wasn't stained but pool towels were. I was so pleased I had done my research and knew what to look for. The room was a bit warm so we turned the aircon down to the lowest and went to look around. Our luggage arrived after 2hrs and we started to unpack. We had been up since midnight to catch our flight so we turned in early and went straight to sleep. Next day was day at sea, didn't find any problems with getting a sun bed the staff will move them for you if you ask, people do reserve them with towels though. There isn't a great deal to do on the ship, the Internet is £4 for 15 mins, there are some arcade games in he apple club other than that it is events that are in your cruise news, but these tend to be aimed more at the older guests such as cards, bowls and towel folding. Nothing against them but we are 25 and 29 so not our thing at the moment. The food is pretty good although we didn't eat in the sirens at night as we thought £20 per person cover charge is a lot for what it is. We found sirens better for breakfast as it was quieter but both self serves are good at lunch, something for everyone. Orion food was good, but service leaves a lot to be required unless you are in a group. We found that as a couple wanting to eat alone we were kept waiting for a table despite being able to see free tables, then when we were seated we were mainly ignored while groups were fawned over. This was our only criticism of the Orion. Our aircon in the room turned out to be broken and we were told it had never been working when the room was sold by all accounts. The temp in our room did not go below 26 degrees, it was so warm getting ready was a nightmare, we complained 3 times a day for 4 days and it was only when I got really mardy wanting to see a manager that they did anything. First we we put on a waiting list for a fan! This arrived at 10.45pm the same night, we believe these were taken from staff as their arc on didn't work either. This didn't do anything other than move hot air around, talking to others we knew we weren't the only ones and some people had taken to jamming the main cabin door open and the bathroom door while they showered as this was the only way to not overheat. Apparently it is a problem in the midship section, others do work. We were moved cabins eventually and we accepted that even though the aircon didn't work it was only 23 degrees in that cabin, again it was clean but worn. The poor receptionists were doing their best, some cabins flooded and the last 2 days there was a gag inducing sewage smell around decks 5 and 6. We reported this but i don't think that there was anything they could do.Our toilet worked all week except once which was apparently down to maintenance, which was fine but they chose to do this at 0900 when everyone needs the bathroom, and gave no notice to anyone either. If this was planned then it could have been done at 0500 to cause less disruption. The tender boats they use are the lifeboats and getting on and off could be difficult for anyone with mobility issues so please check this with your travel agent if your itinery has any tender ports. None of the issues we had ruined our holiday, it just wasn't what we expected, if I wrote everything down here it would be pages long, but there are things that are done well. The shows are quite good, the bar service is brilliant and most of the staff friendly and helpful. The ports are good and there are a varied number of tours although we did most things on our own. If you are booked on the boat I would say go, it's the luck of the draw whether you have problems or not from what we have found. If you do get issues then demand everything in writing before you leave and take it up when you get back, do be firm though as there are some things they can do, like move you. Some passengers were talking to the receptionist like they were dirt and needless to say they got no where. I know it's frustrating but they did all they could for us. Read Less
Sail Date July 2010
Firstly I would like to commend the crew, every single one, aboard this ship for their professionalism in working in what is clearly very adverse conditions! They still managed to remain pleasant, helpful and loyal to their ship despite ... Read More
Firstly I would like to commend the crew, every single one, aboard this ship for their professionalism in working in what is clearly very adverse conditions! They still managed to remain pleasant, helpful and loyal to their ship despite all the complaints and problems which were very obvious on board. The smell of sewage from the moment we stepped aboard was enough to make you gag. As first time cruisers we thought perhaps it was a smell from the port, unfortunately not, it was right outside our cabin door throughout most of the trip. Sometimes apparent in the cabin, but it hit you the moment you opened the door. We were going to complain, however, it was clear that many others had already beat us to it and that the crew and engineers were doing absolutely everything possible to resolve the issues and they were working round the clock. We decided not to allow it to destroy our holiday, which other than leave the ship, was all we could do. As the week progressed, the problems became more and more aparent, cabins being flooded with sewage problems, the smell in various areas of the ship - oddly sometimes it moved briefly to other areas, but it always returned. The carpets, which I have since been told were all new, were stained badly everywhere you went and there were large blowers trying to dry areas out, it suddenly becomes very clear that their are leaks causing these stains throughout the whole ship. We overheard people complaining of air conditioning problems also and in the main theatre there was one particular seat that constantly was dripped on - this area was not cordined off until the last night despite clearly being soaking wet. Some passengers could not bear it any more and chose to disembark and stay in hotels - can't say I blame them. I am thankful I was not there with young children or elderly parents as some were as this ship is clearly not the luxurious ship it is billed to be. The unrest grew as the week progressed and whilst you appreciate that some people are just 'serial complainers' you couldn't help feel that they were justified in their annoyance. In my opinion, Thompson management have handled this situation very badly. Once you become aware that this has been an ongoing problem and was a problem when the ship was previously the Costa Europa you start to question WHY were we not infomred of this/give alternative bookings etc etc? This ship should have been kept in dry dock until ALL issues were properly resolved. We were only there for one week, and I have to say it is the crew on board who I feel for the most, they are there day in day out for months on end having to listen to these complaints from every new set of passengers whilst living in these sometimes torrid conditions. They deserve a medal - Thomson have quite literally dropped them in the shit! Read Less
Sail Date May 2010
We were really looking forward to our cruise on board Thomsons new 'Flag ship' The Dream which left Palma on Tuesday 11th May 2010. On arrival, I was disappointed to observe that this 'new' addition to the Thompson ... Read More
We were really looking forward to our cruise on board Thomsons new 'Flag ship' The Dream which left Palma on Tuesday 11th May 2010. On arrival, I was disappointed to observe that this 'new' addition to the Thompson fleet looked decidedly shabby with dented exterior and visible rust. I am of the view that the publicity material is somewhat misleading. I was mistakenly looking forward to holidaying on board Thomsons new ship, only to discover that it was 'new to Thomsons' and was in fact over 25 years old! However, this was nothing compared to the problems that we were to experience during our two week cruise. On embarkation I detected a slightly unpleasant aroma and asked the couple with whom we were holidaying if they had noticed it too, which they had. Not put off, we made our way to our cabins which were very clean, spacious and well equipped and we commenced our holiday with great excitement and expectation. On a positive note, for the duration of our cruise the cabin, bar and waiter service was exemplary. Without exception, every member of staff was polite, eager to please and effcient, nothing was too much trouble. The food in the Orion Restaurant was absolutely delicious and the entertainment enjoyable. Our complaint is entirely to do with the plumbing and sanitation system, which is a fundamental and vital function that, at the very least, you would expect to be in full working order. It didn't take long to realise that there were serious problems. The water supply to our cabin was cut off several times, and the slight aroma that we had initially detected gradually worsened as our holiday progressed. The toilet facilities in both the cabins and the public areas were often out of order, and on one occasion as I entered the toilet block adjacent to the pool area I found the floor flooded, with one toilet overflowing with urine and excrement. The ships problems became the main talking point between fellow guests, everyone was absolutely appalled by the now obnoxious smell that permeated every floor to a point where guests were walking with their hands cupped over their faces. There were leaks and floods everywhere, and our walks around the outside deck were often curtailed and blocked by barriers preventing access to either flooded areas or work in progress. There is no doubt that there were major plumbing issues that simply could not be rectified whist the ship was in use. I could not wait for my holiday to come to an end as I was seriously concerned for our health due to the inadequate and inefficient sanitation and plumbing systems. Lastly, I am afraid that I would not wish to cruise with Thomson again, and would certainly not recommend the Dream to anyone else I know. Unfortunately, the Dream turned into a Nightmare on the Med!!! Read Less
Sail Date May 2010
After this ship has sailed the Med for approx 6 weeks, you would think that Thomson would give up and get it put into DRY DOCK for repair. In my opinion this ship, had it entered a British port and not Palma Majorca, would not be sailing ... Read More
After this ship has sailed the Med for approx 6 weeks, you would think that Thomson would give up and get it put into DRY DOCK for repair. In my opinion this ship, had it entered a British port and not Palma Majorca, would not be sailing with passengers with all the problems that clients have had to endure during their holiday. I have cruised 10 times including Ocean Village (when it first came into service), P&0, Celebrity and twice before with Thomson on The Celebration and The Emerald. What most people don't realise is that they are all comparable in price! Thomson cruising is NOT, as many who enjoy cruise holidays believe, A CHEAP OPTION. Therefore, I can only sympathise with those, who have suffered the ruination of a hard earned holiday. Just like others, on embarkation the odour of raw sewage was nauseating. This continued for the whole 7 days in corridors, some cabins (thankfully not mine) and even permeated the eating areas on Decks 4, 9 and 11. Furthermore, every day I had to report that the toilet in my cabin was not working, more than once. This then took hours to rectify, especially when on 1 day toilets were not flushing on Decks, 5,6 and 7. Some toilets overflowed in cabins and I found myself paddling in god knows what on the toilet floor outside the theatre on Deck 8. I was informed by Thomson management on board that the engineers said that there was no health hazard, to which I replied, " Does he also hold a degree in microbiology?" It can't have been anything but a health hazard!... especially when my husband realised he was standing in not only his own urine, but that of others, as the urinal was not attached to the piping on Deck 11, which he immediately reported. Of course this resulted in wet carpets, which were constantly being sprayed with a disinfectant solution and air dried throughout the ship. Buckets adorned corridors from leaking ceiling panels ... what was leaking... you tell me, but of course it wasn't a health hazard. WHY THE DISINFECTANT THEN? The final plumbing insult was the black sludge that entered the Jacuzzis near the outdoor eating area on Deck 11. An engineer stood screaming at two gentlemen to "Get out...Get out," before bodily dragging them from it. After they were drained, they were then cleaned with a pressure washer, the staff wearing protective masks, while the spray went all over people eating in the area. No explanation was given and nobody has any idea what went into those two Jacuzzis. My advice to anyone thinking of using them is DON'T! Dining is a nightmare with an open arrangement in the formal Orion Restaurant, so of course passengers all hit the 8 o'clock run and queue as if waiting for school dinners. Food is not luxurious, if you want that try CELEBRITY and P&O and plastic dining plates and dirty plastic salt and pepper pots in the self-service restaurants at lunch time are not something that makes you lick your lips with the excitement of whats to come. In fact it's more of an indication of what's to come! However, like others I have nothing but praise for a staff who appear all to worried about losing their jobs should they say something negative. They remain loyal to Thomson Cruises and try their hardest to provide service with a smile under the most appalling of conditions. I know that engineers have worked around the clock and they must be as sick as passengers, but where are Thomson Directors and Senior Management to help their loyal staff cope with disgruntled holidaymakers and their constant justifiable complaints. I fear that Thomson have the Bermuda Triangle attitude, these staff and your holiday concerns disappeared once that ship set sail and Thomson got your hard earned money. I hope for those who have already booked this holiday that the problems are rectified; however, for those thinking about booking this - spend the same money on a better grade ship. Read Less
Sail Date May 2010
My husband and I just returned on Thursday from a 2 week cruise around the Med on The Island Escape. We had been before ..in 2008....we knew the ropes and what to expect ...however ...THIS time ...what we had not bargained for the ... Read More
My husband and I just returned on Thursday from a 2 week cruise around the Med on The Island Escape. We had been before ..in 2008....we knew the ropes and what to expect ...however ...THIS time ...what we had not bargained for the "Power of the Plastic" ..ie The Credit Card !!!...Don't ever assume that a cruise (of any type )...equals a particular person.....because it doesn't !!! WE, are NOT snobby ! and neither are we Booze Cruise types ...but this cruise had ALL walks of life ...and sadly...was let down by the "All Inclusive Drinks Package !"...We spoke to a couple on the first day who told us that they were "really impressed " with the drinks package as it paid them !! Previously ...on a 2 week cruise ...they had clocked up £1000 in booze alone !! It became quite evident ...during the cruise that many people were determined to drink as much as was humanely possible in order to take advantage of the all inclusive drinks ! One family became quite rowdy on the strength of an all day drinking spree...and were not asked to tone it down by the staff !!! I accept that we all have different ways of "chilling out" but listening to people getting abusive through drink ...is not mine !!!I don't understand either why people want to cruise if they are not at all interested in visiting the various ports !! If you want sun and booze...go to a cheap hotel in Spain !!! We met a wonderful family ...and we all played the game we called 1-2-3 .!!! You may also want to join in this game ....inspiration from Gok Wan and Trinny and Susannah !!! Its all about how the Brits (esp. these on The Island Escape) interpret "RELAXED and INFORMAL" ...when it comes to dress ... 1 = I don't give a ****! 2 = That'll do !! 3 = I have clearly made an effort !!! Oh Dear !!! I have to say that there were MANY 1's !!!!! So if you have notions re dressing up...be prepared to be in the minority !!!! Its a shame that people just can't be bothered .....women of a particular age wearing shorts suited more to leggy 20 year olds ...and with no underwear (up-top!)!!!! We must be the laughing stock of the world as we trudge through the streets of foreign parts !!! For goodness sake ...have a bit of dignity and make a bit of an effort !!!!Its quite sad that people think that they don;t need to make any effort because they didn;t pay too much for their holiday !!! Use what you saved to go mad on e-bay and take a bit of pride in the way you look and behave !!! Theres more to hols than getting drunk and overeating and wearing ill fitting clothes that you wouldn't be seen dead in at home !!!! On a positive note ...the staff on board were brilliant ...esp in the restaurant!!!...However I think the large blonde Welsh girl (entertainer) rather let the side down on our final morning when ...she had clearly drawn the short straw ...and had been told to see us off the ship and on to the coaches at 7am !!. I stood ...passing the time ...I asked her how long she was on the ship...she said 6 months ....I said it must be nice to visit the ports ...she told me she didnt get much time off ...I added that it was good to get off the ship ...just to get some good coffee ! (sorry ...but the coffee wasnt brilliant !!) ...she the told me in GLORIOUS detail that the coffee was DISGUSTING !!! The cereal was "CHEAP CRAP "...and the milk was even MORE disgusting !!!!and all 3 together were disgusting !...Clearly a drop-out from the Welsh Charm School ! (Not too professional either ! ) I cant comment on the milk or cereal ...but there seemed to be plenty people eating it ! The food was good ...lots of choice and the staff fall over themselves to help in whatever way they can !!! Ok the last thing I would say ..is that there ought to be zero tolerance when it comes to people being late for the ships departure ! In Naples ...the ship waited for a couple ...The Morrisons ...for an hour....out of the 2000 people onboard who all were on board at the specified time of 1830 ...THEY thought sailing time was 2300 !!! In the end ...after the ship left port ....the Morrisons arrived and were dispatched to ship on The Pilot boat ...(They paid 100 Euros) ...however ...what many people failed to realise was that the ship then had to make up time ....moving faster and therefore burning more fuel !!! ...so who pays THAT ? Perhaps its you and me when we book our next cruise !! Unbelievably ...the same thing happened in Barcelona ...a couple did not get on board at the specified time ...and so the ship waited for an hour before leaving dock ! When we were in Rome ...a man ...left our group and went to visit a bar ...once again we waited for 35 mins ....we were late back to the ship ...all because of him !! He got a taxi back . !!! Its not fair on those of us who want to be in places and make the most of our time there ...only to have it ruined by the people who cant be bothered to turn up om time !!!! If they are not there ...Thompsons should stipulate that they go...at the specified time and there is zero tolerance !!! So ..thats my tuppence worth ...hope its of use to someone ...somewhere ! Read Less
Sail Date May 2010
We flew from Glasgow to Palma in Majorca (our point of embarkation), and were transferred to the Island Escape by bus from the airport (all very efficient). Embarkation was not the best introduction to our first cruise. It felt more of a ... Read More
We flew from Glasgow to Palma in Majorca (our point of embarkation), and were transferred to the Island Escape by bus from the airport (all very efficient). Embarkation was not the best introduction to our first cruise. It felt more of a cattle market, where cruise staff appeared to be single minded in their intent on getting hold of our credit card details, than welcoming us to the cruise experience. Our initial impression on embarking was that the ship was huge, and we thought we would never find our way around, but our fears were unfounded and after a short time we pretty much had our bearings. (No doubt my husband would find that hard to believe!) Our cabin was basic, but adequate for a week's cruise. However, we did have to get the staff to rearrange the beds into an "L" shaped arrangement (our request on booking), to make better use of the floor space. I'll be the first to admit that I'm not the greatest sailor, but I did manage to find my sealegs quite quickly (thankfully), unlike a few of our fellow travellers, who were conspicuous by their absence at meal times. However, the staff did try and prepare for inclement weather, by strategically placing sickbags around the ship, not that my mother had much to worry about. She proved to be a true sailor and I'm sure the boat could have been doing somersaults and it wouldn't have put her up nor down (apart from perhaps taking the precaution to don some water wings and relocate to a life boat!). We certainly found enough to do on board, and tried to fit in as many activities as possible, which made the cruise feel very hectic (but as we were only on board for 7 days we wanted to try everything on offer). A longer cruise would certainly have given us some breathing space and would have allowed us to take things at a more leisurely pace. However, we did enjoy the card competitions, dancing lessons, quizzes, demonstrations, etc, etc, etc. On top of all these activities we had to find time to eat, and the food was superb, with enough choice during our 7 days on board. We tried all the restaurants on offer, but felt our second time in the a la carte was not as good as our first visit. That apart, we did enjoy all the culinary delights on offer and, as you can imagine, it was weightwatchers for us on our return home. The entertainment staff were very hard working, putting on all the daily activities, then performing in the evening at the shows, (which they performed very professionally). We found all the staff to be very helpful and accommodating and especially enjoyed returning to our cabin to see how the cleaning staff had presented our towels each day. (To our delight they were very imaginative and comedic in their endeavours.) The port and shore excursions were very well organised, easy to book and professionally executed but, to be honest, we only really got a taste of these places, and we would like to return on another holiday to spend more time in each of them. Disembarkation was pretty straightforward. Our cases were put on the quay, which we then had to identify for the onward transfer by bus to the airport. Overall, it was an enjoyable first cruise. The lessons from that holiday will certainly be put to good use on any future cruises, ie duration of holiday, locations, cabin size, fully inclusive, time of year, weather, etc. Read Less
Sail Date October 2008

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