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1 Helpful Vote
Sail Date: September 2015
We are just home having spent an enjoyable week cruising the Med on MSC Divina. It certainly is a Divine ship, so beautiful and it would be very hard to find any fault with the ship itself. However the issues we did have were a ... Read More
We are just home having spent an enjoyable week cruising the Med on MSC Divina. It certainly is a Divine ship, so beautiful and it would be very hard to find any fault with the ship itself. However the issues we did have were a disappointment but we didn't let them spoil our holiday. These issues were with the seating in the Dining room and the attitude of the staff. We must have been one of the first to book up for this date of the cruise and my husband had requested a table for two. When arriving we found ourselves put on a table for 6 but on our own. We felt this wasn't what we had asked for and on speaking to the Head Waiter were then put on a table for two, squashed in between two big tables and also right at the end of the staff servery, facing a black wall and we were definitely imposing on both of the tables to our sides. It was also obvious that they were annoyed at our request. What annoyed us even further was the fact that in the window behind us were two tables for two which remained empty the whole of our stay. On asking the Head Waiter if we could move to one of these we were very abruptly told "NO". Our chambermaid was wonderful and looked after our room well and the waitresses in the coffee bar with the cakes and ice creams were lovely too. Our waiters in the restaurant Villa Rossa were good (apart from Head Waiter and Maitre De who had a big, bad attitude). One or two of the bar men were really funny, however a large number of staff need a lesson in customer satisfaction and friendly approach. We also went for the Allegressimo Premium package which was quite a large extra cost only to be told they were running out of Beer and wine on the last couple of days of the cruise. As we were not huge drinkers thought this was pretty poor too as they stopped at ports most days. Read Less
Sail Date: August 2015
Just back from Divina, not sure why there seem to be so many negative reviews. From the start things seem to go incredibly well, we flew from Gatwick; bit of a long drive from home but the BA flight took off on time. Bit of a tip, take ... Read More
Just back from Divina, not sure why there seem to be so many negative reviews. From the start things seem to go incredibly well, we flew from Gatwick; bit of a long drive from home but the BA flight took off on time. Bit of a tip, take your own food for the flight; the in-flight meal doesn't get much worse. We landed early at Genoa and as if a miracle our bags came off together within the first ten bags. The transfer to La Spezzia is quite long about 1 hour 20 min, but when at the port were onboard in under 15 mins. The cabin (12169) was large with a large balcony and good size shower room, it was kept clean throughout the trip but a bit of a negative was that the steward never introduced him/herself; and never appeared during the cruise. The ship itself was to the usual high standard of decor and cleanliness, though some attention needs to be given to the toilets in the busy areas; though this can be a little down to the misuse by passengers. Everyone is interested in the food, it is of a good standard in the MDR, and I wonder what some of the complainers eat at home. The buffet is busy at breakfast and lunch but we never had any problems finding a seat, it may seem strange to some people but you can share a table with others; you may meet some nice people. We found if you went to the back of the ship there was always plenty of tables, and some nice Asian food at that end. Our waiting team in the MDR "Radimin and Richard" were first class and I couldn't praise them higher. I did pass this on to the head waiter and hope they will get some recognition. Please, please, please use the hand gel for everyone's health. We found the entertainment to be of a very high standard. We spent most evenings in the Piazza del Doge, just aft of the casino. The act there was "Carey and Daniel" don't miss them if you go on the ship before October. The bar waiting staff in there were very attentive, remembering your preferences and giving advice. Get the allegrisimo package it is well worth it. We didn't see all the shows but the ones we did see were first class, in particular the Michael Jackson tribute and the Witches of Paris. Ports of call were Cannes, it does not advertise tenders but this is the way you get ashore; once there you are in the centre of town. We only landed at Palma around 2pm though it stays late, the afternoon can be a bit of a rush and the port is a way from the city. Next was Barcelona, the shuttle is 8:50 euro, it is walkable about 30 mins but the city is large and you may not have the impetus to walk back. We then had a day at sea before reaching Naples in the morning. The port is in the centre of the city and the ferry for Capri or Sorrento is next to the ship. You can get the train to Pompeii but the station is at the other end of town. You can get a taxi or the tram to the station but make sure you go to the lower level for the local train to Sorrento. The station for Pompeii stops at the entrance gate. Next port was Civitavecchia for Rome, there is not a lot at the port but there is a free shuttle bus to the port gate. Rome is about 1 hour 20 mins, though you can get the train in about half that time. We landed back in La Spezzia and disembarkation was very smooth, cases were in a room at the side of the ship and the transfer bus was at the side of this. We arrived at the airport in good time and used the MSC free lounge and roof terrace. Boarding went well and we took off about 10 mins early, we made good time back to Gatwick and yet another miracle; our cases came off together within the first 10 bags. Try not to make too much of negative reviews and don't knock it till you have tried it. Read Less
1 Helpful Vote
Sail Date: August 2015
Just back from Divina, not sure why there seem to be so many negative reviews. From the start things seem to go incredibly well, we flew from Gatwick; bit of a long drive from home but the BA flight took off on time. Bit of a tip, take ... Read More
Just back from Divina, not sure why there seem to be so many negative reviews. From the start things seem to go incredibly well, we flew from Gatwick; bit of a long drive from home but the BA flight took off on time. Bit of a tip, take your own food for the flight; the in-flight meal doesn't get much worse. We landed early at Genoa and as if a miracle our bags came off together within the first ten bags. The transfer to La Spezzia is quite long about 1 hour 20 min, but when at the port were onboard in under 15 mins. The cabin (12169) was large with a large balcony and good size shower room, it was kept clean throughout the trip but a bit of a negative was that the steward never introduced him/herself; and never appeared during the cruise. The ship itself was to the usual high standard of decor and cleanliness, though some attention needs to be given to the toilets in the busy areas; though this can be a little down to the misuse by passengers. Everyone is interested in the food, it is of a good standard in the MDR, and I wonder what some of the complainers eat at home. The buffet is busy at breakfast and lunch but we never had any problems finding a seat, it may seem strange to some people but you can share a table with others; you may meet some nice people. We found if you went to the back of the ship there was always plenty of tables, and some nice Asian food at that end. Our waiting team in the MDR "Radimin and Richard" were first class and I couldn't praise them higher. I did pass this on to the head waiter and hope they will get some recognition. Please, please, please use the hand gel for everyone's health. We found the entertainment to be of a very high standard. We spent most evenings in the Piazza del Doge, just aft of the casino. The act there was "Carey and Daniel" don't miss them if you go on the ship before October. The bar waiting staff in there were very attentive, remembering your preferences and giving advice. Get the allegrisimo package it is well worth it. We didn't see all the shows but the ones we did see were first class, in particular the Michael Jackson tribute and the Witches of Paris. Ports of call were Cannes, it does not advertise tenders but this is the way you get ashore; once there you are in the centre of town. We only landed at Palma around 2pm though it stays late, the afternoon can be a bit of a rush and the port is a way from the city. Next was Barcelona, the shuttle is 8:50 euro, it is walkable about 30 mins but the city is large and you may not have the impetus to walkback. We then had a day at sea before reaching Naples in the morning. The port is in the centre of the city and the ferry for Capri or Sorrento is next to the ship. You can get the train to Pompeii but the station is at the other end of town. You can get a taxi or the tram to the station but make sure you go to the lower level for the local train to Sorrento. The station for Pompeii stops at the entrance gate. Next port was Civitavecchia for Rome, there is not a lot at the port but there is a free shuttle bus to the port gate. Rome is about 1 hour 20 mins, though you can get the train in about half that time. We landed back in La Spezzia and disembarkation was very smooth, cases were in a room at the side of the ship and the transfer bus was at the side of this. We arrived at the airport in good time and used the MSC free lounge and roof terrace. Boarding went well and we took off about 10 mins early, we made good time back to Gatwick and yet another miracle; our cases came off together within the first 10 bags. Try not to make too much of negative reviews and don't knock it till you have tried it. Read Less
2 Helpful Votes
Sail Date: July 2015
I was pretty shocked to see some of the negative reviews on this site with people going as far as cancelling their service charges which is a real pity as this is taking directly from the pockets of the hard working people aboard. ... Read More
I was pretty shocked to see some of the negative reviews on this site with people going as far as cancelling their service charges which is a real pity as this is taking directly from the pockets of the hard working people aboard. First of all, read all the instructions you will get with your cruise agent. Many people on this site get upset with certain things that were already explained by MSC on their web page. We liked our cruise so much that we are actually having our wedding this year on the sister ship Preziosa. Check-in was pretty smooth. Once the official time for boarding came it took no longer than 15 minutes to be on the bus to the ship. This was La-Spezia. The cabin was great considering we had an inner one. Clean, tidy, cleaned every day without interrupting our routine. Yes the ship is very large with huge amounts of tourists so some congestion is to be expected at peak times in the buffet or leaving to shore. It can get real crazy with people roaming around with full plates of food. My suggestion to this is to simply organize your schedule to avoid these peak times. Have breakfast later than most people, leave to shore an hour later etc etc. On the other side the dinner was always very well executed with great food. So good in fact that the Ala-carte restaurants were ghost towns throughout the entire voyage. I honestly have no idea why people are criticizing the food on this ship. Perhaps different cultural expectations? In any case the buffet is 100 meters long and I could always find some kind of specialty. Especially the deserts easily made me put 3kg during 7 days. Sometimes you have to go to the bar to get your drink as at certain bars/places you will have more people than usual but realize that this is a good value for price cruise. If you want a high end-cruise perhaps MSC is not the right one for you or you should consider the yacht club or a smaller ship from their lines or a different itinerary. I can't imagine cruising without the all inclusive drinks package so we definitely got those right from the booking agent. After all was said and done we had drank at least twice than what the packages had cost (including bottled water, coffee etc etc). Some people complained about all the smiling people trying to offer them all kinds of packages. Why? I consider it a plus to be welcomed by all the options available to me in case I had forgotten to book them online. I would consider it a bigger negative if they were not trying to sell the drink package and trying to get you to buy your drinks one by one. Personnel was very kind, always smiling and always trying their very best to get us a drink in case there were many more people around. I don't think I met a single rude person.. only a few stressed out due to the big amount of orders. Let me give you a tip for such situations: Simply order your next drink while you are finishing the previous one somewhere in the middle :). After a few nights at certain bars the waiters remembered us and they were even more friendly and more willing to get us our favorite drinks. Entertainment was awesome. We really liked the dancing / acrobat routines and the relatively short duration. 30-50 minutes is just enough as every day there is so much more to do on the ship / off the ship. Excursions - Too expensive and my gf doesn't understand English well anyway.. but again if you like to save few hours of planning they are fine. We like to do our own planning. Again people complained for the paid bus organized by MSC. Why? Realize that part of the price you pay is that all the planning/research of bus lines is done for you and you don't have to care about a thing. Normally we did our research for each port and used the city transport / free shuttles. In Barcelona we didn't bother and got the MSC provided more expensive bus. It can get pretty loud at certain times of the day but again it is all up to doing your research around the ship. The solarium at the top floor is a sure bet albeit you may need to pay 10 euros per day. An acceptable price even though we never really used it as we always managed to find some quiet nice spots. Formal night was great.. it gave a nice feeling to the nights out in the bars. The only pity is that some people don't play along and were seen in casual attire. A cruise is more than just vacationing. I can only give one advice here.. play along.. MSC tries hard to create a nice atmosphere for all of us but it won't work unless we go along with it. Every day there is a 'newspaper' delivered in your cabin about everything going on in the next 24 hours. Definitely read it through and through as many times you may find special excursions, classes or other important information. We saw too late the excursions to the 'off limits' areas of the ship and it is the only piece I regret we didn't get to see. All in all, cruising with MSC Divina was a great experience. It packs a whole lot of value for a good price. Do your research, ask your agent to make a full calculation of how much the cruise will cost (state room cost+drink package+service charge+some change for special stuff), don't be afraid to visit reception and ask in case anything is unclear and you should be absolutely fine and please don't cancel your service charges. If your budget doesn't allow it and you want to save on buying a bottle of water then perhaps a cruise is not the right place for your vacation. The people aboard the ship I met were very nice and hard working, they deserve better. Read Less
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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