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1 Helpful Vote
Sail Date: April 2019
This was by far the most disappointing TUI cruise I have been on for the following reasons: 1. The air conditioning was not working for the first 5 days and our cabin was stifling hot which made it impossible to rest well for ... Read More
This was by far the most disappointing TUI cruise I have been on for the following reasons: 1. The air conditioning was not working for the first 5 days and our cabin was stifling hot which made it impossible to rest well for subsequent activities. 2. The cabin toilet failed to flush on at least 3 occasions meaning we had to rely on toilets around the ship which also failed to flush on occasions. 3. The quality of the Market Place buffet was very poor. The cooked breakfast, for example, was rendered tasteless by the way you cook them. Try for yourself the bacon and sausage and it should be clear what I mean. The porridge was glue-like and inedible, the coffee rancid, the toast rubbery ( although I appreciate other bread was available). 4. We tried the Latitude restaurant and found the service slow and the food also poor, compared to our experiences of TUI cruises. 5. 'All inclusive' should mean you provide at least good service and quality. It felt to us that you were providing poor quality in order to encourage passengers to pay for the additional food packages. 6. The TV did not work from the outset. When finally tuned in, around day 4 of the cruise, it worked intermittently but usually the screen went blank after a few minutes. Interestingly, the channels selling TUI services was working 7. Some gym equipment was not set up correctly and did not work well. The bike leads were loose and should be tidied/taped, for health and safety reasons. 8. We enjoyed a very expensive couples massage. The price was twice what a premium massage would cost at home and I acknowledge I understood this at the time. It was disappointing to be given the hard sell whilst still wearing a towel, for oils and further massages, we were really embarrassed. The massage was good but not good value for money. 9. ‘All inclusive’ seems to mean being offered beer at 9am in the morning and being able to eat quantity throughout the day. Is this really the direction you are heading? 10. We enjoyed a couple of trips. In Barcelona, I was able to get decent internet access for the price of a (decent) Americano in Costa and can of course get free access pretty anywhere in the world. Surely a decent and free internet connection should be provided on the ship as part of the being ‘all inclusive’? I have complained to TUI who wish to present any complaint as minor teething issues with a small discount of a subsequent cruise. This is very disappointing and we will be looking elsewhere in future. Read Less
3 Helpful Votes
Sail Date: April 2019
The ship itself although it had its tea thing problems was a nice overall. The cabins were adequate and served there purpose we had an inside cabin, I felt the shower was very good, the pillows needed to be firmer or at least have the ... Read More
The ship itself although it had its tea thing problems was a nice overall. The cabins were adequate and served there purpose we had an inside cabin, I felt the shower was very good, the pillows needed to be firmer or at least have the option, plenty of storage, could be cleaner. The food in the self service was ok lots of room for improvement but served its purpose, I am Cluton free and that was very disappointing as I was hoping this had improved from our previous cruises, very little options although they show options but was never available. The restaurants on the ship was fantastic the food and service was very good this includes the package restaurants as well. The entertainment was way above my expectations and the theatre itself was very comfortable. The staff on board are very polite across the ship. As a whole we had a great time on and off the ship and would recommend a cruise, these are not high end but are a very good standard Read Less
Marella Explorer 2 Ratings
Category Editor Member
Cabins N/A 3.9
Dining N/A 3.9
Entertainment N/A 4.0
Fitness Recreation N/A 3.3
Family N/A 3.3
Service N/A 4.4

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