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6 Seabourn Kobe Cruise Reviews

We choose this cruise to visit Japan and Alaska and we liked that there were a lot of sea days when crossing the Bering Sea. The embarkation in Kobe was a little slow, but not bad. we were in cabin V705, on the same floor with Seabourn ... Read More
We choose this cruise to visit Japan and Alaska and we liked that there were a lot of sea days when crossing the Bering Sea. The embarkation in Kobe was a little slow, but not bad. we were in cabin V705, on the same floor with Seabourn Square, which was convenient for getting morning coffee and snacks. As one cruiser said in her review, the ship was clean, but the decor snd furnishings are a little tired and needs updating. we have been on Seabourn before, so we were familiar with the cabin layout and happy with it. We had a very good cabin attendant, Camila, and our refrigerator was stocked as we requested. Many of the staff knew our names within the first few days of the cruise. We felt that overall, the food was very good. we usually had breakfast in the colonnade, and other reviews have mentioned that more staff is needed, and they are right about that. one morning I waited 30 minutes for a bowl of oatmeal - on our last cruise, oatmeal was self-serve, but on this cruise, Congee was self serve, even though the number of non-Japanese far outnumbered the Japanese passengers. If the weather was nice, we ate at the Patio, but it was sometimes closed because of noxious chemicals being used on the pool re -do and also, some days it was closed because it was too windy and rainy. We ate at the Keller Grill several times - the best lobster I've had except in Maine, and the whole chicken dish is awesome, and the best Classic Iceberg Wedge Salad. The steaks, however, weren't that great. Also there are only one or two daily changes to the menu, so you can't eat there too many times. We had some fabulous dinners at the Patio, but we had to really bundle up there as it was extremely cold - coats, blankets, gloves, hats - the works. Some of the meals in the Main Dining room were excellent, some were ok, and a few were so bad that we got up without eating and went to the colonnade or the patio. We also noticed that more staff was needed there also. The selection of complimentary wines was quite nice. Heather Inggs, the guest service manager, is one of the best and most effective senior staff I've ever dealth with (more later) The spectacular: Alaska!!! the wildlife - the tons of eagles, sea otters with babies, seals, puffins, whales, grizzly bears, the vast wilderness areas, the glaciers, the wonderful wild salmon, the art of the Tlinget and other native Indians- it was all so very beautiful. Even Ketchikan was picturesque, once you got away from the pier area and the two huge cruise ships there at the same time. The bad: prior to the cruise, I had called Seabourn Customer service: I needed to get pillow protectors (allergies) so I called to ask what was the size of the pillows - I was told they were standard pillows so I bought those- NOT - they were the biggest pillows I've ever seen - much larger than king. I asked if the TV had a CD/DVD player- I was told it did - NOT. the hinges on the cabinet doors opposite the bed kept coming off we returned one night to find the large vent cover in the bathroom on the floor. The bath tub in a cabin on our floor overflowed and flooded the room and hallway - there were loud fans in the hallway for 2 or 3 days drying out the carpet and it didn't smell good. The internet access was mostly very, very slow and sporadic, and we used up many minutes just trying to connect The Ugly: On the 5 or 6 sea days, the crew decided to paint somewhere on the ship near our floor. The noxious, heavy smell of paint fumes was overpowering inside the cabins and the hallways - we opened the balcony doors wide open, but it didn't make any difference _ I have asthma, and it made me sick- Went to talk to Heather - she was very concerned and was very diligent in tracking it down. She thought the problem had been resolved. two days later it happened again. Heather was immediately there and worked out a solution to keep the smell out of the cabins. If she hadn't solved it, I thought I would be living and sleeping in Seabourn Square lounge chairs. Even if I didn't have asthma, this was an extremely noxious, overbearing smell that none of the passengers should have to tolerate - it shows a mentality of a total disregard for passengers. after we boarded the ship, we also found out that e cigarettes are allowed in the cabins - the "new smoking policy" on the 1 page agreement we signed doesn't mention this at all - it can only be found in the detailed online passenger agreement. This means that all the vapors, nicotine, and additives in e cigarettes that is now killing and severely injuring people, would be sucked into the ventilation system and spewed out into the nearby cabins. I'm just incredulous that Seabourn would adopt this policy! we spoke to at least 1/2 of the passengers on this ship since there were so many sea days, and only one person was aware of this policy, and the others were very surprised to learn this. PS we would never cross the Bering Sea again - days of very rocky seas, rain, wind, nothing to see except an occasional bird - never saw the sky or stars and didn't sleep well with all the rocking of the ship. Read Less
Sail Date May 2019
I've been on several Seabourn cruises in the past (this cruise put me over 100 days sailed with them) and while no cruise was perfect Seabourn in the past has been the best - for me. I like re positioning cruises (they tend to have a ... Read More
I've been on several Seabourn cruises in the past (this cruise put me over 100 days sailed with them) and while no cruise was perfect Seabourn in the past has been the best - for me. I like re positioning cruises (they tend to have a lot of sea days and I enjoy sea days). I saw one on the Sojourn going from Kobe to Vancouver. Bonus - its a short flight from Vancouver to San Francisco so I'd only have to do the long haul thing in one direction. Embarkation started almost precisely on time and aside from one passenger using his mass to knock people out of his way to be first was a nice and quick experience. Once on board I noticed that there was no one greeting passengers or directing them to any particular place. On past cruises staff was present to greet guests and direct them. After embarkation came the muster drill. Thankfully Seabourn doesn't require you to wear or even bring your brightly colored tripping hazard (life vest). The drill took place in the Restaurant and we didn't have to go out on deck and deal with the elements. In my suite I had a letter from Seabourn waiting for me. It informed me that there would be ongoing construction on the pool deck during the cruise and that areas would be closed off. So they're saying on a crossing/cruise with a large number of sea days the outside would be a loud smelly mess and that the Patio Bar/Grill (bar and restaurant for the pool area) would be unavailable some days. Wonderful. I was not given the option for a graceful exit from this cruise. The letter was more of a "SURPRISE" that you didn't want. This was not a good start to a luxury cruise. Even mid tier hotels will inform guests of any upcoming construction. I guess the small saving grace was that I couldn't hear the construction sounds or smell the odors they generated in my room. Others weren't so lucky. For this each suite was given $500. The dining experience had a few issues that would continue to be issues. The first was understaffing. I don't know if it was due to the launch of their newer bigger ship or a harder time finding crew or perhaps penny wise pound foolish but aside from the TK Grill the other dining venues seemed understaffed (when the restaurant manager is running around taking orders and the ships sommelier is busing tables - you're short staffed). Further a lot of the staff in both the Colonnade and the Restaurant were very green. How green? They'd bring the wrong food to passengers and then argue with them (in one instance eggs Benedict were served as Florentine. When the passenger complained after the argument they were given the Benedict - with strands of spinach still on the plate. Some would become irate if you didn't order your dessert with your appetizers/entrees. They'd start out with the word "NO" and then wait for correction rather than getting an accurate answer before stating something wasn't possible. Drink service in the Restaurant for dinner was the worst of any Seabourn cruise I'd been on. They no longer have the wine stewards and now rely on your overworked green wait staff to do most of the beverage work as well. Penny wise, pound foolish again. If your overworked servers were slow with the food, well now so followed your drinks. The food in the restaurant was to me for the most part: boring, unseasoned, bland and unadventurous at best. At worst it was the worst version of some dishes that I've ever had. Thankfully the Colonnade didn't seem to have the food issues (and a far lesser extent of service issues). However the only dining location on the ship that felt like it belonged on a luxury cruise was the TK Grill. Better ingredients, more staff per passenger, and probably because Thomas Keller insisted actual flavorful food. However the TK Grill (and TK night in the Colonnade) had its issues as well. When Michael Sandoval (one of Kellers staffers) was running things the food came out cooked perfectly. They day he left the ship (and on subsequent visits) all the Thomas Keller food was off. An exmaple of this would be the Ad Hoc fried chicken. Under Seabourn it was either rubber skin and raw meat or burnt skin dripping pools of grease. Under Sandoval it was crisp, moist, tender, flavorful and not overly greasy. I got the distinct impression that left to its own devices Seabourn can't meet the demands Kellers food requires. There were also reservation issues with the TK Grill. I had a reservation deleted and other passengers felt that staff was trying to coerce them into altering or giving up their reservations. The bars (especially Observation and Patio) along with their staff seemed to be the one area of the cruise experience that hadn't declined in quality. I generally don't partake in the ships entertainment so I don't have too much to say on that. I did play trivia and this time people seemed to actually treat it like a game rather than a deathmatch as on previous cruises. As this was a crossing (really a cruise to relocate the ship to its next seasonal AO) we didn't have that many ports. Seabourns shore excursions are rather generic. They do try to keep the number of passengers per tour down but don't offer lower limit tours like some lines do. My only issue with the tours was missing one because we ended up spending an extra day in Aomori (where they added but a single tour) - but you can't blame the weather on the line. We also lost a port because of that delay. We were supposed to visit Icy Point Straight but that was cut. Originally we were supposed to visit Glacier bay rather than Hubbard glacier. I don't know who didn't do what there but IMO Glacier bay is the far better glacier experience. Because to date this cruise was an aberration I did book a future cruise. Hopefully the ship will have righted itself and food/service will be back to their usual high standards. Read Less
Sail Date May 2018
This was our 1st cruise on Seabourn. We had heard great things from people we met on other cruises about Seabourn and wanted to give it a try. We live in Asia so the 21 day Kobe Japan to Alaska cruise sounded great. We flew to Osaka and ... Read More
This was our 1st cruise on Seabourn. We had heard great things from people we met on other cruises about Seabourn and wanted to give it a try. We live in Asia so the 21 day Kobe Japan to Alaska cruise sounded great. We flew to Osaka and took the high speed ferry across to Kobe. Stayed one night in Kobe and headed for Kyoto the next day on the train. A little rainy but had a great time in Kyoto for 2 days seeing the sights and then back to Kobe. The next day we made our way to the cruise center where the Sojourn was patiently waiting for us. Check in was the best we have ever experienced. As we made our way into the building we were welcomed and directed to the checkin area. We had no wait time at all for the check in and boarded the ship. We were greeted by the Hotel Director and Cruise Director Sophie then offered a flute of champagne. We had 2 hours before our stateroom was ready so we had lunch in the Colonnade and explored the whole ship. I will say the ship is beautiful and well maintained. We were in 533 which was the most forward stateroom on deck 5. We had a wonderful balcony and the room was excellent. Large bathroom with double sinks, bathtub, separate shower and all done in marble / granite. A walk-in closet with personal safe and bathrobes and slippers. The bed was excellent, very comfortble. The living area, which closed off from the bedroom with heavy drapes, consisted of a sofa on one side and table and 2 chairs on the other. TV and the bar/refrig were situated between the two room segments. The bar & refrig had our favorite liqueurs, beers and sodas. A bottle of Champagne was on ice for us. All in all we loved the stateroom! Wandering around the ship we amazing at the beauty of the design and the quality of the materials to constructct it. Wonderful! We had a non-eventful safety briefing in the dining room and the ship departed for our first stop in Japan. Weather was a hit or miss situation during our Japan stops. We loved Japan and the friendly people. We plan to return soon. The Pacific crossing was 7 days and we definitely were happy to get off the ship in Kodiak. Kodiak was having their annual Crab Festival and the freshly cooked crabs were delicious. The weather in Alaska was excellent, we got lucky. Hubbard Glacier was on a perfect almost cloudless day and the captain rotated the ship a couple times so everyone could get a great view. Juneau was perfect weather too unlike the last time there when it was heavy rain the entire day. Mendenhal Glacier was well worth the time, especially Nugget Falls. The cable up to Mt. Roberts was a great view and mostly a gift shop and hiking trails on the top. Dining on the ship was pretty good overall. The Colonnade was alright but we thought it buffet area was too limited. In 21 days we only went here 3 - 4 times. Breakfast we normally ordered in the room. Lunch we like the patio or were off the ship. Dinner we dined mostly in The Restaurant and found it most of the time excellent. We had Evalu as our server who was outstanding. Seabourn was trying a new system which was the servers worked alone without an assistant but had fewer tables. I don't think it was as good & was harder on the server. They said it was a test. One thing we will comment on is the quality of meat in the dining room. ( We have noticed this on several different cruise lines.) Seems they reduce the quality of the steaks in the dining room and you need to go to the specialty restaurants to get truly good steaks. The meat seems to be lower quality cuts tenderized and this effects the taste of the meat. Any way this pushed us to go the Thomas Keller's Grill. Thomas Keller's had superb steaks and the lobster ( though I have seen shrimp bigger) and the service was second to none. Jonathan keep our glasses filled with our favorite beverage. However.... when it came to the Ceasar Salad it was the worst I have ever had, hard to recognize it as a Ceasar Salad. Too much olive oil poured over it as it was being mixed. Tried their Chopped Iceberg salad with blue cheese dressing. It was terrible. Half a head of lettuce with the center filled with olive oil and vinegar. Then you add the blue chees dressing?? The second time to TK I asked that no oil or vinegar be used and the salad was then superb. We ate 4 times at TK and was not impressed on the first visit but loved the last three because we asked that they alter the preparation. ( no salt or pepper on the steaks, all oils or any dressing on the side for the salads. It was funny in that the main chef brought my altered salad to me... probably wanted to see who was upsetting Thomas K. ) LOL Seabour Square was the meeting place with the coffee bar, Internet station, retail stores, future cruise & guest relations. Entertainment was good but we only went twice in 21 nights. Issues that tainted a perfectly good cruise: Our stateroom location was terrible. From the very first night we had noise all night. Not the neighbors but the doors. We were located across from a very busy crew access door and the heavy water tight doors were adjoining our room wall. We heard banging doors all night. After talking with guest relations they adjusted the crew doors and that fixed that part of the issue. However the water tight doors were closed every night at 11pm or 12am and anyone going down the hallway need to go through these doors. The doors automatically closed hard to insure they were tight. This issue never was remedied. Also the work being done on the pool deck was loud and the chemical / glue smell was terrible so nobody was able to enjoy the pool area or patio grill. They did give every cabin a $500 OBC and apologized which was nice but did not make up for the loss to the cruise experience. So bottom line is that we had a nice cruise which was marred by a few items. The first was cancelling Glacier Bay in Alaska which was the main reason we booked this cruise. Will we go on Seabourn again? Yes.... but we will be more careful on cabin selection and we will complain more forcefully if there is a problem. Seabourn ships are more like big Yachts and they are beautiful. Service is excellent. Food is excellent if you tell them how you want it. Read Less
Sail Date May 2018
We chose this cruise because of very good past experiences on Seabourn, particularly on the 210 passenger “little sisters”. When they introduced the larger (450 passenger) ships the loss of the country club ambiance was significant. ... Read More
We chose this cruise because of very good past experiences on Seabourn, particularly on the 210 passenger “little sisters”. When they introduced the larger (450 passenger) ships the loss of the country club ambiance was significant. One glaring but understandable change was the dramatically reduced use of passenger’s names, it was a very common and pleasant feature on the smaller ships but it would be unreasonable to expect it to continue with 450 passengers names to try and remember. It was a bit disappointing that on a 21 day cruise the bar staff didn’t eventually pick up on at least a few of the names of the nightly regulars. The other disappointing aspect of the bar service was that regardless of how busy the the place was, the Observation Bar closed at exactly midnight, no excuses, no exceptions, we’re closed! The strict closing time of the Observation Bar meant having to relocate to The Club for late night drinks, but you needed to hurry because after midnight they close as soon as the guest count drops below six people. Also, late arrivals (11:30pm or later) were clearly not welcome, particularly if you were a medium sized group. The staff didn’t groan but the facial expressions and negative body language were unmistakable. The turning up the lights, the partial closing of the shutters and the mopping behind the bar were other less than subtle indicators that we should leave. Given that all drinks are complimentary, it did occur to me that Carnival’s bean-counters may pressure the bar staff to shut down early and that puts those otherwise good staff in the unwelcome position of having to turf out guests who are reluctant to leave. This repeated experience was in sharp contrast to the hospitality enjoyed on previous Seabourn cruises. Similar issues were noted in the main dining room which was clearly understaffed and where a number of servers seemed inexperienced and overwhelmed. Most of the obvious rookie staff maintained a very good attitude, trying hard to be polite and cheerful at all times. Unfortunately, some of the senior staff appeared to have difficulty handling the stress and could be quite sullen or irritable. Once again I suspect the bean-counters are responsible for this. The food in all of the restaurants usually varied between good and very good, with an occasional course which qualified as truly outstanding. I did have a couple of disappointing steaks but that was only due to being served “medium well” instead of the requested “medium rare”. In the past Seabourn has allowed me to go “off menu” on those very rare occasions when none of the night’s offerings appealed. This is no longer allowed without 24 hours notice. Unfortunately I don’t know what will be on tomorrow’s menu or what food I’ll be in the mood for. I understand that going off menu is not something they want to widely encourage but having that option available was one of the things which used set Seabourn apart. Whilst on the subject of food, the main restaurant’s attempt to produce a decent soufflé was pitiful. I ordered several during the first week of the cruise, each time hoping somebody in the kitchen would realize that sponge cake and soufflé are not the same thing, even if the sponge cake is hollow and you open up the thick sponge top-layer to pour in the sauce. This resembles assembly line food, not the “A la minute” preparation which they claim. And now for a slightly sad but still mildly amusing incident related to the faux soufflé. When served with a sponge cake masquerading as a Poire William soufflé, it arrived very obviously alcohol free. “No problem” I foolishly thought, “I’ll just order a shot of Poire William and add it myself”. The obliging young server went away to fetch some but returned with the news that there was none available anywhere on the ship. The server’s discomfort was palpable when I asked for a shot from the generous supply that the kitchen must have on hand for tonight’s featured soufflé. A few minutes later the server returned in the company of the sommelier who (with a straight face) informed me that for soufflé they only use Poire William powder, hence my request for a shot could not be fulfilled. I do enjoy an occasional bit of fun so I feigned great interest in the powder product and requested the name and address of the manufacturer so that I could order some for home use. I suggested a cellphone picture of the label would be perfect. Unsurprisingly, the sommelier did not return with the requested information and avoided me for the rest of the cruise. In summary, my wife and I had a very enjoyable cruise, thanks in large part to some wonderful fellow passengers and several marvelous crew members. We still think Seabourn rates highly but the cutbacks are evident, from little things like the reduced quality of the caviar to the more serious problem of understaffing and early bar closings. We have paid a deposit for a future cruise in the hope that smarter management will reverse the decline but, if the bean counters continue to cut corners, it will probably be our last cruise on this once great cruise line. Perhaps this is all part of a plan to move towards a younger and less demanding demographic with which to fill their much larger and more impersonal ships. Read Less
Sail Date May 2018
A Seabourn on-board credit of $250 @ guest was provided for on-going pool deck area and pool repairs with patio restaurant interruption. In our opinion, the compensation offered was inadequate for the scope of repairs and interruption. ... Read More
A Seabourn on-board credit of $250 @ guest was provided for on-going pool deck area and pool repairs with patio restaurant interruption. In our opinion, the compensation offered was inadequate for the scope of repairs and interruption. Seabourn's response to our survey review on this inadequaecy included the following: "We ... apologize for the onboard maintenance on Deck 8 that disturbed you during your recent sailing. Because our ships sail continually, certain tasks and improvements must be performed while at sea. We attempt to accomplish all necessary work in a manner that is least disruptive to our travelers, and we regret any inconvenience you encountered. With this, we regret that the compensation offered to you did not meet your expectations. ... While we are unable to offer additional compensation in this situation, we hope you will accept our deepest regrets for your disappointment." The necessary deck area repair was mentioned in a February negative review. Had we known that this disturbance, disappointment and interruption would have occurred, we would have avoided this sailing. The amount of compensation provided by Seabourn was very inadequate. Food was overall great, drinks as well. Entertainment was excellent; service top notch. Thomas Keller was THE SAME; Seabourn needs to revisit their contract with Keller. Will not eat there any more. Read Less
Sail Date May 2018
Seabourn is the ultimate experience. Worth every cent. Staff are superb and you just can’t go past Seabourn. It is the only cruise line for us now. I have never enjoyed a cruise or any holiday as much as the 21 days on Seabourn from Kobe ... Read More
Seabourn is the ultimate experience. Worth every cent. Staff are superb and you just can’t go past Seabourn. It is the only cruise line for us now. I have never enjoyed a cruise or any holiday as much as the 21 days on Seabourn from Kobe to Vancouver. The dining was perfect. Loved the patio area and the cocktails. Even on a cold night it was great and staff spoiled us with plush orange snuggly blankets and heaters. Day at Hubbard Glacier was one of those rare moments in life that remain with you forever. The Captain and crew made the day so perfect and Champagne to sip along the way. Sophie the cruise director was fantastic and like all staff knew our names within a day. Benita one of the wait and bar staff is to be congratulated for her attention and spoiling. Breakfast in the dining room with Marine was a superb way to start the day. Dritian and the 2 young girls in the coffee shop were lovely and knew our regular order and had it ready before we could blink. I can truly say that the cruise exceeded all our expectations. Seabourn organised the lot from airlines to transfers and not one hitch. Seabourn are heaven. Read Less
Sail Date May 2018
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