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14 Princess Kobe Cruise Reviews

Chose this cruise because we wanted to explore Japan and these dates suited work commitments. Diamond shone, food was fabulous in the MDR and the ship was sparkling clean. Entertainment was the usual Princess offering with the need ... Read More
Chose this cruise because we wanted to explore Japan and these dates suited work commitments. Diamond shone, food was fabulous in the MDR and the ship was sparkling clean. Entertainment was the usual Princess offering with the need to grab a seat in the theatre 30 minutes early for the first show. We were disappointed to have a couple of excursions cancelled due to lack of interest (we were told) but went ashore on our own and had great personal walking tours regardless. Second time we booked an oceanview cabin, and on Diamond both the size and location on Plaza deck proved great. Same deck as our dining room, the International cafe and just under the casino. What more could you want? The lack of little snacks at the IC on Diamond is just a touch irritating if you want to have a morning cup of tea though? Find this all together odd ........ All in all a lovely cruise to Japan but we have now ‘been there’. Read Less
Sail Date May 2019
We arrived in Kobe the day before the cruise and spent the night at the Okura Kobe hotel down by the waterfront area. An excellent hotel with unusually large rooms for Japan and a mixed Japanese/International breakfast. Our room had a view ... Read More
We arrived in Kobe the day before the cruise and spent the night at the Okura Kobe hotel down by the waterfront area. An excellent hotel with unusually large rooms for Japan and a mixed Japanese/International breakfast. Our room had a view of the port and the cruise terminal from the 26th floor and also the exceptional Japanese toilet, which we wanted to take home! There was also a Starbucks on the waterfront next to the hotel which was handy for my wife’s coffee fix at midday before we set off for the ship. A 10 minute taxi ride had us at the terminal and we were processed fairly quickly and onboard in approx. 30 minutes, so off to a good start. The ship overall was well cared for despite its age with only minor signs of wear and tear, but nothing that would put anyone off. I particularly like the grand class for the internal layout and the large full walk- around promenade deck. We had a club class mini suite on the starboard side mid ship, having had the same on the Crown on our last Princess cruise. Lots of space, large balcony and decent sized bath. Also, probably, the only larger cruise ship with Japanese toilets! The main benefit of the c.c. for us is the dining experience. The Diamond does not do anytime dining in the main dining rooms unless you are c.c. in the Santa Fe dining room on deck 6. The dining experience was very good although the food maybe wasn’t always as good as on previous cruises. The head waiter, Raj, prepared an “off menu” choice each night within the dining area and on one night {after a little persuasion} he also cooked a selection of Indian foods from his homeland which was much appreciated. Due to the jet lag and some early rises we only made 2 of the shows but thoroughly enjoyed “The secret silk” and the high quality singing show on the last night. {sorry, forgot it’s name} The passenger demographic on this cruise was probably 60% Japanese with also a large number of people with Japanese heritage from the States etc. and a much smaller number of Australian/brits/Canadians. The atmosphere on board was probably the most courteous we have seen. On one cultural themed event my wife got to try on a kimono helped by volunteer passengers and the entertainment staff, many of whom spoke Japanese, which she loved. Most of the ports of call on this port intensive cruise were unknown to us beforehand but that was part of the appeal. Our first stop was Kochi. The Princess tours did nothing for us and were very expensive for what you got so we arranged a local volunteer guide along with some fellow passengers in advance and she met us off the shuttle bus in town. We spent several hours with her showing us the castle and the temple/botanical gardens on the hill outside town. We also had a traditional Japanese meal kneeling/sitting on the floor. Everything was in Japanese so we took pot luck! Probably saw more through the eyes of a local than on an organised tour. Onto Hiroshima the next day and we booked a Princess tour called “tram and foot” which, although we got to see the main sights in the centre of the city, was not what we had expected. The 2 ladies who ran it were polite and well meaning but I don’t know if a previous passenger had wandered off because we were herded around like an infant school class who had never crossed a road before! It started raining heavily towards our last stop at the beautiful Japanese gardens so we were glad of the bus nearby. Onto day 3 and Matsuyama. This was the first time the ship has called at this port. The ship arrived at the dock at approx. 530 in the morning to a large group of people singing, a band playing and children waving flags! This was happening a short distance from our balcony and certainly gave us {and most others} an earlier wakeup call than we had planned! We saw the funny and, well intentioned side of it, and hope the others who had been loudly wakened did too! As is tradition the Captain received a plaque from the city to be displayed onboard. We took the ship shuttle the short distance to the train station and then the train into the centre of the city. The locals had really put out the welcome mat for us all with lots of English speaking staff to give directions or helpful advice. We wandered about on foot and used the trams to explore and had a great day climbing up to the castle and seeing the old buildings around the city. They also offered a free trip on the Big wheel on top of the Station building when buying the train/tram tickets for the day. On getting back the port, again the locals had gone out of their way to welcome the passengers with shows and local crafts, tea ceremony demonstrations etc. which lasted even after we pulled away from the dockside. In addition they opened the port to the curious locals to come along and hundreds did to enjoy the entertainment and wave us off. A truly moving and memorable experience. Day 4 and the port of Aburatsu for the Miyazaki area. We chose another Princess tour covering both the castle and a small Island with a temple on it. The main reason for a Princess tour was the shorter time in port and the distances involved to get to the main sights. The weather was better and the tour guide treated us like the adults we all were. The castle was nothing special but we enjoyed the Japanese lunch at the Holiday Inn and the Island nearby that was linked via bridge. Final port day and a lunchtime arrival in Busan, South Korea. We booked an independent tour along with a few other passengers and had a great guide, Beth {not her real name which was too hard to pronounce}. She had lived in England and Edinburgh {our area!} for several months whilst studying and her English was very good as was her delivery of information. We were driven about the main sights including the cultural village which some say reminds them of Santorini {only if you’ve been drinking and never been to Santorini!} and had a Korean barbecue meal with the locals. Passed under the neon lit up bridge as we left port. An enjoyable day. A day at sea where we passed through the Kanmon Straits in the morning and under another bridge before hitting the open sea and some relaxation and a try on the totally useless putting green. Easy disembarkation and taxi back to the same hotel we had started from followed by a few days in Kyoto with family and another few days stop over in Dubai on the way home to adjust to the time difference {and enjoy the 40 degree heat}. Overall a good cruise made all the better by the amazing people of this country. Read Less
Sail Date May 2019
Chose this ship because it sailed to ports in and around Japan that I wanted to visit. Getting around in Japan is easy, we traveled from Kyoto on the day of the cruise by rail, you can take the shinkansen directly to Kobe or take a ... Read More
Chose this ship because it sailed to ports in and around Japan that I wanted to visit. Getting around in Japan is easy, we traveled from Kyoto on the day of the cruise by rail, you can take the shinkansen directly to Kobe or take a slightly slower train via Osaka which is what we did. Get of the train one station before Kobe and there is a tram which takes you directly to the ship, the tram cost about 200 yen, easy as. The ship is in good condition, but not as nice as some we have been on. Don't expect a party boat though, the Japanese are very conservative and most bars were as quite as the grave. Dining was a mixed bag, but mainly good. Breakfast as usual was plentiful with a good variety of western and Japanese food, The bacon was all american, wafer thin usually cold and cooked to cardboard, most mornings the eggs were luke warm, but you could order a hot omelette. Free ice cream Pizza and burgers all day to 10 pm. No such thing as a spicy curry on this or any other ship for that matter. Entertainment was very good but repeated itself after 7 days. Some entertainment was provided in the atrium but space was very limited and not up to the standard of other ships. As usual all staff were excellent, happy and glad to be of service. Shore excursions. Very very expensive if you team up with another couple, you can do it for yourselves in a taxi, by train or by bus for much less. Over all great ship, great ports and We enjoyed the cruise. Read Less
Sail Date May 2019
We chose this cruise because of the itinerary which was great and have travelled with princess a few times before.This cruise came up to our expectations which was good. The cruise was a back to Back cruise so the second weeks ... Read More
We chose this cruise because of the itinerary which was great and have travelled with princess a few times before.This cruise came up to our expectations which was good. The cruise was a back to Back cruise so the second weeks entertainment was virtually a repeat of the first week but this was not a problem as we saw the shows when it suited us which was good. The ports of call were great. The staff on Diamond princess were terrific. Could not want for better . They were always cheerful and helpful , which is what we have come to expect from Princess. We had one little hick up with our dining which was rectified before the second night on board by the dining room staff which was much appreciated. Great ship and facilities. The embarkation and Disembarkation was smooth and fast. We were on board and in our stateroom within half an hour of arriving at the port. Read Less
Sail Date May 2019
All you need to know about joining a Princess Cruise in Japan. 1. Yokohama Cruise Terminal to Central Tokyo. As at June 2018 the Port of Yokohama runs a free shuttle bus to Sakuragicho Station. The Shuttle Bus is parked right outside ... Read More
All you need to know about joining a Princess Cruise in Japan. 1. Yokohama Cruise Terminal to Central Tokyo. As at June 2018 the Port of Yokohama runs a free shuttle bus to Sakuragicho Station. The Shuttle Bus is parked right outside the exit door of the Yokohama Cruise Terminal. Port staff are their to help with your bags and answer questions in English. The trip from Sakuragicho Station to Yokohama Station takes 10 minutes, the Sakuragicho Station is one stop south of the main Yokohama Station and the fare to Yokohama is 140 Yen for an adult. The train leaves from Platform 4. Elevators and escalators are available to assist you in mananging your luggage. A Taxi to Yokohama Station takes 20 to 25 minutes and costs approx 40 to 50 Australian Dollars, depending on Traffic. Most Taxis only take 2 large bags in the boot, so please consider this before deciding to share a taxi with others. If you are going to Central Tokyo eg Shibuya, Shinjuku or Ikebukuro ( change lines at these Stations fot the Main Tokyo Circle Line called JR Yamananote for the main Tokyo Station or Uneo). Go thru the exit gate and turn left, you will see a ticket vending machine on a wall. Push the English button, usually top right. A ticket from Yokohama to Ikebukuro is 640 Yen. The line is the Shonon - Shinjuku Line a train leaves at 8.48 am, next at 9.04 am so they are frequent. If you have a problem with the machine, between the ticket exit gate and the ticket machine their is an Information Office, they will provide maps, advise ticket cost and tell you the correct platform. Once you have your ticket, go back thru the Ticket Gate you used to exit from the Sakuragicho Train. Now turn left and go to Platform 10. There is both a lift and escalotrs to assist with luggage. Please note you need to catch a green and orange coloured train. Many trains leave from this platform, so make sure you get on the Green and Orange Train. The trip takes 55 minutes to Ikebukuro Station which is on the North West side of central Tokyo. Taxis are plentiful at most Station exits in Tokyo, please check they take credit cards, most do, the Japanese word for Credit Card is Cardo. 2. Yokohama to Narita by NEX Narita Express Train. To get to Narita Airport the best way is by the NEX Narita Express from Yokohama Station. A return ticket ( valid for 14 days) for an adult is 9,000 yen and a child 4,328 yen. The trip from Yokohama Station to Narita takes 1.5 hours and you must book a seat and the deal ios for sale only in Japan. If you want more information please go to www.jreast.co.jp/e/ 3. From Osaka Airport (kansai) to Kobe Cruise Terminal When you arrive at Osaka ( Kansai) Airport follow the boat signs, you will go down one floor and it looks like you are going to exit the building but just before the exit on the left you will see a booth selling the high speed ferry tickets for the Kansai - Kobe Bay Shuttle Service. Single adult 1,850 yen, chhild 9,30 yen. If you show your passport you will recieve a huge discount and pay only 500 Yen. Turn left, then first right out of the Terminal the free buses to the ferry Terminal will be outside. Staff are their are to direct you to the correct queue for the Ferry. The trip takes 5 minutes to the ferry dock. Ferry trip is 30 minutes. Seating is comfortable. Once you arrive at the Kobe Ferry Dock, you are taken on a free Bus to Kobe Airport. You now tkae the Portliner train from the airport to the Port Cruise Terminal stop P03 which is 6 stops from the Kobe Airport Station about 7kms. The walk from the Cruise Port Terminal Station to the ship embarkcation point is less than 100 meters. A Taxi from Kobe Airport to the Cruise Terminal is 30 to 40 Australian Dollars depending on Traffic. Read Less
Sail Date June 2018
We have just returned from a wonderful cruise to Japan, South Korea and Taiwan on the Diamond Princess. We totally disagree with all the complaining reviews of the ship. We loved it. The food was excellent, the cabin better than ... Read More
We have just returned from a wonderful cruise to Japan, South Korea and Taiwan on the Diamond Princess. We totally disagree with all the complaining reviews of the ship. We loved it. The food was excellent, the cabin better than expected and the bed extremely comfortable. All the crew at every level were friendly, welcoming and very efficient and helpful. The ship was smart and clean and we enjoyed meeting the other passengers. We have been on many many cruises and, while we prefer small ships, we found that size was not a problem on the Diamond Princess. Though it was busy, we rarely queued at all for food in Horizon and were always able to disembark as soon as we wanted to except at the one tender port. The downsides: We don't like fixed dining as the times are not convenient. We never go on the ship's organised excursions as they are ludicrously expensive and one is herded around in big groups, wasting time waiting for others and then being rushed through the most interesting places. On this cruise we found it very easy to find our own way around, especially with the excellent advice of Luca the Destination Expert plus a great deal of our own research in advance. This was also much much cheaper - public transport was efficient and very easy to use. We don't drink on cruises as the bar prices and service charge are far too high, especially given that drinks should be duty free, We don't cruise for the shows. If they are good then that is a bonus, if we are bored we discreetly leave. We cruise for destinations we want to go to at a reasonable price and the convenience of not having to pack and unpack in order to travel around plus good food without having to search for restaurants in unknown places! Read Less
Sail Date June 2018
Restaurant food was mostly served warm I did not complain about this as I am Chef and understand the difficulties of serving large amounts of covers in a limited time frame. But on stating that a great improvement needs to happen there is ... Read More
Restaurant food was mostly served warm I did not complain about this as I am Chef and understand the difficulties of serving large amounts of covers in a limited time frame. But on stating that a great improvement needs to happen there is no excuse for serving warm soup a simple probe thermometer would prevent this.I started to wonder if this was a ploy to get guests to eat faster as they did not have to wait for the food to cool down. Fritte misto is not a dish that should be cooked and kept warm as mine was the batter was not crisp and the other ingredients warm including the chips another item that should not be kept warm. Even McDonalds has a system to ensure this does not happen.Perhaps more training is needed , better supervision or a system introduced to ensure this does not happen. Lunch in the main dining room. The food was better than the dinner meal as the service was not so rushed. Again some of the food was only warm,soup yet again. I enjoyed most of the meals I ate here and the quality was acceptable. Enjoyed most of the meals I ate at the self serve buffet variety, freshness and quality was good. Hard to get a table at times drinks from the bar took a long time to arrive. I solved this by waiting for my drinks to arrive before eating. Two issues I had rock hard pancakes one morning another system failure. As stated being a chef I am well aware of hygiene issues, wiping down a table with a cloth that has been sitting in soapy water is not acceptable, not that tables were wiped down a lot. Sometimes they were reset without being wiped, no sanitiser was ever seen by me to sanitise tables. So your foodsafe program is not being adhered to. I realise stocking of bars is limited but a few more Australian beers would be appreciated plus the choice of a light alcohol beer. The Japanese took over and were served regardless of your place in line. Length of hours in port at Okinowa was changed from the original itinerary with no notification until the night before. Again Ishagaki port hours were changed considerably with notification only received the night before.No reason was given as to why a change of an hour & a half latter than stated itinerary, this is a big difference especially for people who had private tours organised like myself. A complete shambles ensured with the tender process after waiting for over 1.5 hours we finally left for shore at 11.10 a complete waste of the day. No apology was made or any explanation given as to why the holdup happened. Terrible customer relations the PA system could have been used to explain the delay as a lot of guests were getting very angry and pissed off because no explanation was given. The Princess App has a Messenger service why not utilise this. While mentioning the messenger service an alert needs to be added to the service such as vibration or sound as nobody looks at there phone every 5 min. to check for messages. Overall even though most of my comments are negative the comments are to help Princess improve, as without feedback nothing can be improved. We still enjoyed the cruise, staff were great as usual, service was excellent . The itinerary included some great ports well worth a visit plus we caught up with some friends in Taiwan. Will stick with Princess in the future. Read Less
Sail Date May 2018
I've been wanting to go to Japan for many years. I have a friend in Tokyo but, still, this destination never came to the top of my destination list. This summer, however, my college-age daughter had a summer abroad program in Tokyo ... Read More
I've been wanting to go to Japan for many years. I have a friend in Tokyo but, still, this destination never came to the top of my destination list. This summer, however, my college-age daughter had a summer abroad program in Tokyo so my husband and I decided the 3 of us would go a week early and check out Japan! I'd always heard that cruises were not the best way to see Japan because so much of what you'd want to see is too far inland from the ports. I can't argue with that, but I can say that when we stayed for 2 weeks after the cruise and traveled on our own, it was quite challenging! Mainly because of so few English speakers, even in tourist areas. We've done a lot of traveling over the years and I normally opt for escorted tours when I think there will be language obstacles, but the tours I looked at for Japan were very expensive. We just did those two weeks on our own, with the help of my friend from Tokyo when we were in a pinch. With her help, we were able to see Kyoto and Nara and really enjoyed both. Going on the cruise, though, is something I'd recommend as a great taste of Japan, at a reasonable price and you didn't have to worry about managing in a country that is so foreign to Americans. So, this was my 9th cruise. It's been a while since I was on Princess, but it turns out there are some perks if you are a repeat cruiser with them. Their database didn't go back far enough to find my last cruise, but they said I could send photos to the company to prove I'd been a customer in the past. (Perks go up with number of cruises you've taken.) I thought the ship was lovely. But most cruise ships are. They all have their special things. I can't say that any one cruise line really stood out, but the ship was nice. This was the second time I've had a balcony. Once you've had one, it is hard to go back! Previously, a window was good enough. This room was an upgrade through our agent and was supposed to be one level under a suite. We were in cabin C531. Room was configured with twin beds (can be pushed together), and a bed that dropped out of ceiling. Ladder to get up there didn't seem totally stable, but fine for a 20-year-old to use. I wouldn't have been comfortable climbing up there! The steward put the bed back into the ceiling after the 2nd night, but then there was no place for our daughter to lounge or nap in the room. After that, we just asked him to leave it down. Not optimal for person sleeping underneath, but not bad. Better than paying for daughter to have her own room! We went on one week of a two-week loop cruise; May 27 - Jun 3. We chose this week because it worked with the timing of when my daughter had to be in Tokyo for her summer program. Our ports were Okinawa, Ishigaki, and Taipei. Our ship had almost 2700 guests. During our week, there were about 200 English speakers. No problem, but it was unexpected. We spoke to people who had done both weeks and they said that the previous week there were about 700 English speakers. (There were more ports the first week, which attracts foreigners, and Japanese cruisers preferred more days at sea...or that's what I was told.) Only advantage to more English speakers for us was that there would be more opportunities to meet and converse with other travelers. One disappointment was that at dinner, we were the only 3 at our table. I thought we'd be seated with other travelers and could compare notes. If that is important to you, you better request it. So instead, we typically had either breakfast or lunch in the international dining room, where we would be seated with others who spoke our same language. Even then, it wasn't always easy to be seated with others unless you walked in close to the same time. I did request to be seated with others and they were always willing to accommodate. The service we received on the ship was always excellent! We had really nice servers at dinner! I think that the food was more suited to Japanese preferences, though there were always yummy things to choose from. Regarding the portions, they were are on smaller side, but they were also unlimited so I preferred getting to sample a wider variety and then asking for more of my favorite. I thought the buffet was good. We went several times for lunch. Something for everyone. Didn't see much entertainment. We had the second seating for dinner and we couldn't seem to make it to the shows until it was 'standing room only.' Didn't want to see it that much! The show we did see was good. Note: the behind the scenes tour of theater and kitchen where interesting. Other on-board activities we liked were the trivia games and we especially liked the movies under the stars! I wish they had had a room set up with jigsaw puzzles like they did on our last cruise to Alaska on Holland America. Also, for the first time, we bought the unlimited non-alcoholic beverage package for the cruise. There were several "mocktails'" that were yummy. Plus you could get sodas (no diet coke, but they did have Coke Zero). Hot chocolate was included, too. You paid a tip, but only on the total, not on each drink, so we thought it was well worth it. Could only buy it the first day of cruise. I think it was $7 per day, put 15% tip on the total. Alcohol Package was a lot more expensive. We just bought individual cocktails if we wanted them. Also, you could bring a bottle of wine per adult when you boarded. I think that was your only opportunity. (Drinking age in Japan is 20) Excursions: We did an excursion in Okinawa through the ship. If I look up the title, I'll never finish this review! We went to a ''living museum'' type of place where they showed crafts, served tea samples, and had entertainment in the form of a Japanese show. You could explore at own pace or walk with guide. We did half-and-half as we lost the guide when we tried to buy shave ice and couldn't figure out the machine to place order! Shave ice was delicious. (Tip...even though there are women to prepare your order at window, you order on a panel where you put in your money and push button for what you want. I think it then gave you a receipt that you gave to the counter help.) The show was entertaining, especially the Lion-Dog. At end you could stand in line and have them take a photo (with your phone or camera, no charge) with the whole cast. Cute! Also went to see Shikinaen Royal Garden on that excursion. Quite lovely, but not a show-stopper. Over all, we enjoyed it! Plus, it was nice getting general info from the guide on the bus! (BEWARE...Some excursions are given in Japanese and some in English. English tours were more expensive and some people complained. I assumed it was because they paid a premium for English guides as there were very few English speakers that we came across in Japan.) In Ishigaki, we just walked into town. Went to the open market called Euglena Mall. Cute enough. Brought some souvenirs but highlight was getting a frozen juice bar at a shop just a block down from mall at Fruit Jewelry Factory. (Not a jewelry store...Check it out on Yelp) They had many food items for gifts, too. In Taipei, we just bought the bus trip into town. Unfortunately, I bought the Japanese version and it was too late to change by the time I discovered mistake! On the other hand, it was less expensive than English tour for the same thing! Turned out fine. As long as we knew where to pick up bus back to ship at end of day, we were good! Bus dropped off and picked up at Taipei 101 Buildilng...a very easy landmark to find! When we arrived, we started down the escalator to have a Starbucks drink and get our bearings! We ended up in same building for lunch. Steamed dumplings and other delicious items. No menus in English, but at least there were pictures we could point to. Also, you can pay to go to a top floor and look at the view. We didn't but in the area where you buy tickets, there were lots of cool souvenirs to buy. Lastly, the tour guide had about $20 worth of money from Taiwan that you could buy with Japanese yen. That made exchange convenient. Used money to pay for lunch and a couple of souvenirs. So bottom line...with you enjoy cruising in general, I do recommend doing this cruise. Especially if it is the only way you'll see Japan! I'd probably have done the opposite week that had a stop in South Korea and seen more ports in Japan. PS I didn't care for Sushi restaurant...not to my American taste. Read Less
Sail Date May 2018
This was my seventh cruise (all over the last ten years) and probably my favourite. I think Princess has "ruined" my husband and me for P&O, because after experiencing what a cruise can be like with Princess, we won't be ... Read More
This was my seventh cruise (all over the last ten years) and probably my favourite. I think Princess has "ruined" my husband and me for P&O, because after experiencing what a cruise can be like with Princess, we won't be going back to P&O. We had a narrow "window" of time to work with, and chose this cruise because we were able to fly in and out of Japan on frequent flyer points. The cruise, being five nights, was not really long enough (an extra couple of days would have been super!), but it was just lovely! Probably around 75-80% of passengers were Japanese (makes sense given the location), and I found learning a little of the language and culture to be a delight. The rest of the passengers were mainly from the U.S., U.K., Australia and various European countries. This is probably not an ideal cruise for those who want a "party boat", although there were opportunities on board to do that. The demographic was largely people in their fifties and older, with obviously some families and younger couples. It was quiet and relaxing, just what we needed. The ship was lovely. Everything was super clean. Our balcony cabin (B333) was great. I have a bad back, yet found the bed super supportive and comfy. Our cabin steward was excellent. We loved having a balcony and will probably ensure we go that way in future. Even the extra "window" having a balcony offers adds greatly to the sense of space. Bathroom was pretty standard for a ship cabin. Small but perfectly adequate. Soap, shampoo etc were in plentiful supply, as were soft fresh towels. The ship, although pretty much at capacity, never seemed overcrowded. There were plenty of places around pools and also indoors to sit and relax, listen to music, play trivia and so on. Lines at the buffet in Horizon Court were also minimal, which was great. The Princess theatre seating was very comfy and consisted of individual padded chairs, rather than long bench-style seating as we are used to in ship theatres. This was great because it meant no-one was trying to squish in where they couldn't really fit. Food, on the whole, was really good. Some of the desserts were extraordinarily good, both in looks and taste. There was ample choice for people who liked traditional Japanese fare, and also for those who don't. Also plenty of vegetarian options, plenty of salads, make-your-own sandwiches and rolls and so on. The Pizzeria near the outdoor central pool was popular, as was the Grill. The hot chips and burgers there were made to order and were really good. No charge! We received a voucher to go to the Steakhouse and a booking had been made on out behalf. As it was no extra expense to us, we gave it a try. Sorry to say, but it was a disappointment. My husband's steak was very "average" (erring on the yuck side actually) and even the decor wasn't that special. We preferred the dining room to be honest. The service, ambience and food were all better there, and they were all included in the cruise fare to boot! Entertainment was very good. The latin ballroom dancers Alex and Magdalena were outstanding, and we attended their Salsa dance class and loved it. The rock violinist was great, as were the shows by the Princess singers and dancers. The vocal/guitarist Jelord was lovely and he even took requests. There were also two female violinists who often played in the Atrium and they were also very good indeed. Trivia was fun. We found the cruise director himself to be lacking in both personality and (perceived anyway) care factor, but his Japanese counterpart was lovely enough to make up for it. We prepaid our gratuities before embarking, and we also bought the "soft drinks and more" package for each of us. It was good value and drink service was quick and friendly. We also bought the all-inclusive photo package. Buying before embarkation cost around $AU250, but if we had bought on board, it would have been much more, at $US250. This gave us prints of all photos taken, plus the digital files. Due to the photo department not having enough USB drives, our photos were supplied on a CD, and there were a few issues getting this done, but on the whole, it was well worth it. We ended up with many lovely photos and in our opinion, the package was WELL worth the money. There were a few issues along the way to do with immigration. Embarkation and the end of the cruise were both fine, but in between, we had to queue up to go through Japanese immigration when leaving Japanese waters, major queuing and ridiculous lines when entering South Korea, and then were expected to be off the ship by 7:15am in Nagasaki (different people were given different times). I am sure this could all be handled way better, with much less inconvenience to passengers. Legal requirements obviously must be met, but I don't think I have ever seen such poorly organised arrangements in my life. That was the one thing about the cruise I really didn't like. On the whole, it was a truly lovely time. Spotlessly clean ship. Friendly, helpful staff. Yummy food. Great entertainment. Great photos to remember the occasion. Will definitely be cruising with Princess again. Read Less
Sail Date June 2017
I have been cruising for quite a few years so much so that I have been lucky to have been to almost all the ports in North America, Central America, the Caribbean and Europe. I, not long ago came back from a cruise in South America ... Read More
I have been cruising for quite a few years so much so that I have been lucky to have been to almost all the ports in North America, Central America, the Caribbean and Europe. I, not long ago came back from a cruise in South America visiting Chile , Argentina and Buenos Aires and all ports in between including Port Stanley in Falkland Islands. I wanted to see Japan, S. Korea and Taiwan and the opportunity arose and I booked this cruise on Diamond Princess. It is a amazing ship very big in size but good in all the comforts and activities. There was one disappointment that the entertainment director was not up to standard. He came on the stateroom TV from time to time and was reading from the script, coughing and hardly making sense of what he was saying. It was better to read the program sheet than to listen to him. The entertainment was mediocre and seen better performers on other cruise ships, repetitive with the same people appearing from time to time. But the Large screen showing "movies under the stars" was good to excellent. Perhaps thee should be more movies shown when at sea and at night to give the customers a better choice of entertainment. The food in the Horizon restaurant was of good quality, hot and appetizing. The waiter service in the restaurant was good to excellent and always met with a smile. Hard working staff all round. Read Less
Sail Date June 2017
On June 13-23, 2017, my wife, 11 year old daughter, 8 year old son and I sailed on the Diamond Princess out of Kobe. This was my 19th cruise, and I have sailed on RCCL, Princess, Disney, and NCL previously. Most of the people on this ... Read More
On June 13-23, 2017, my wife, 11 year old daughter, 8 year old son and I sailed on the Diamond Princess out of Kobe. This was my 19th cruise, and I have sailed on RCCL, Princess, Disney, and NCL previously. Most of the people on this cruise were retirees from Japan, with only about 5% from mostly England and Australia. Very few Americans onboard. The Japanese are very polite, mannered and well dressed. How refreshing to have such a cruise experience! We are Ruby on Princess. Pre-cruise we spent 5 days in Tokyo, and added Shanghai afterwards for Disney. Transfers to the Kobe port: We flew from Tokyo to Itami Osaka airport and purchased from Princess transfers for all 4 of us. Princess requested and we gave them all of our flight information. However, upon arrival at Itami, the Princess representative was nowhere to be found. I also told my children to look for someone holding a Princess sign. We could find none. It was about noon, which was approaching the cutoff time for the transfer. I then asked at airport information, and they said there was another terminal so maybe they were there. I then RAN to the other terminal, leaving the wife, kids and luggage behind. I asked at the information desk there, and she just happened to point out the Princess rep standing there hiding her sign in her paperwork. I explained that I could find no Princess rep at our terminal, knowing that we were an hour away with our ship leaving at 5. Eventually the Princess rep from my terminal then met us, and she showed me her sign with our names on it, yet nothing about Princess, and I said I never saw her holding a sign. She said she saw me talking to the information desk there- to which I then thought why didn’t you approach me and ASK! The terminal was not very busy and we, a American family of 4, were the only Americans around, and stood out like sore thumbs. So upon arrival at ITM start ASKING those standing around if they are the Princess representative because they DON’T HOLD UP THEIR SIGNS. Embarkation: We arrived around 1pm and they organized check in based upon your port arrival time. We then waited about an hour until we were called to check in. Disembarkation: The easiest and most organized ship departure ever! Princess wanted $75 each to transfer to KIX by bus. $300 for a 2 hour ride seemed excessive. Instead we took the high speed ferry from Kobe airport across the harbor to KIX. Very EASY to do. As you exit the cruise terminal there are helpful people who will direct you the short walking distance to the subway/train station. They told me flat out don’t take a taxi as it is too expensive, and the train is cheap and easy. Turn right as you exit the cruise terminal, and you can see the above ground train/subway station there. Just a short covered walking distance easily done even with our small children and luggage! At the station there were workers who would help you buy the tickets which were only about $3 each. Take the elevator up to the platform where there were more workers to direct you to the right train. (And contrary to older posts, you don’t have to take the train back to the mainland station to transfer to the train to the Kobe airport.) Orange line does not go to Kobe airport, only the grey line. Trains come every 5-10 minutes. 6 very short stops to Kobe airport. The train station is attached to the Kobe airport terminal. Upon arrival you can see the ferry terminal to the right, which is within walking distance even with wheeled luggage. Instead we took the free ferry bus which comes every 30 minutes. GO down to the first level, and the bus to the ferry terminal is just outside to the left. Then purchase ferry tickets at the ferry terminal- the 4 of us cost about $30. You get a discount with your passport. The ferry ride is about 35 minutes, and the boat is very large and comfortable with plenty of room. They will help you with your luggage. Upon arrival at KIX they have buses that take you the short ride to KIX, although close by, the distance did not seem walkable with luggage in my opinion. Bus stops at terminals 1 and 2. Ship: Our first time on the Diamond Princess. She is fairly new and was refurbished in 2016. She was in good shape. We would sail her again. However, there was a 15 minute ship power failure while docked in Abashiri. Good thing I packed a small flashlight! Internet: I signed up for internet for 640 minutes for $200. No unlimited plans available! Connection is only wireless, and speed range was usually just OK but not great. Food: Because we booked so late, we were stuck at the 7:45 pm dinner seating, which didn’t work well for us since we are early to bed. We never saw a 9pm show, but did go to 6:30 and 8 pm shows by eating at the buffet or the steakhouse. The Steak and Italian restaurants each charge a $29 premium per person. The steakhouse was worth it! Pools- Not a lot of activity seen in them, including in the covered pool as the water was generally cool, even on several of the sunny days. The pools are not heated except on the last day the covered pool was hot tube temperature! The hot tubs were a hit. Sports with the kids: Ping Pong was a favorite in the covered pool area. Enjoyed working on the cruise ship 1000 piece puzzle there while waiting for our turn to play ping pong. Great idea as many passengers participated. Putt Putt and a basketball court were on the top deck. Kids Club- Similar to our experiences on other ships. They divide the kids by age but there were less than 60 kids under the age of 18 on this cruise. So our kids had the place to themselves with just a few others in their age range. Important to note is that when we had PRINCESS excursions around 7:30am, the club would OPEN just to accommodate as long as you were taking a Princess excursion. Otherwise, we would not have been able to go on several of our excursions. They also will keep your kids during mealtime, taking them to lunch/dinner for free. Usually we would take our kids early to eat dinner, and then drop them off at the club while we went to dinner. And unlike other cruise lines, here we did not have to pay for the club to take them to a meal if they are there during a mealtime. What to do with the kids when you go ashore- You can leave your kids at the kids club while you go ashore. As I said above, if you are taking a Princess excursion that departs before kids club opens, if you tell them in advance, kids club will open to take your children early free of charge. Entertainment- Princess singers- In the “I got Music” show, the women while dancing were not well synchronized, and there were 2 dead spots in songs. Overall, the quality of these singers was not on par with previous cruises. However, “The Piano Man” was an excellent performance by the Princess singers. The acrobatic show by the couple was very good. Laundry room- Another reason we love Princess. The laundry room with 2 irons/boards was close by our cabin. Laundry cost $3 to wash, and $3 to dry. Use room key to get tokens, soap etc in laundry room. Photos- we purchased the 10 for $169 but added more so should have bought the pre cruise offer for $199 for all photos. Includes digital copies as well as the hard copies from the ship. Weather- We were very fortunate to have mostly overcast, cool weather (60’s-70’s) our entire cruise. I did not bring a jacket or long sleeve cover, and wore shorts on all excursions except for Russia. There were some sunny afternoons as well. It only drizzled one morning in Hakodate but then stopped with overcast skies. Cool air made the walks that much more enjoyable. Overall - We enjoyed visiting Japanese ports that are not well traveled, and would recommend this cruise for those who are looking for just that experience. Read Less
Sail Date June 2017
We are three couples from Canada, we have chosen this 16 days itinerary because of its diversity – Busan/Korea, Taiwan and Japanese Islands. Our cabin was a standard balcony which we've been in few times with Celebrity and is ... Read More
We are three couples from Canada, we have chosen this 16 days itinerary because of its diversity – Busan/Korea, Taiwan and Japanese Islands. Our cabin was a standard balcony which we've been in few times with Celebrity and is adequate for our needs. Only one floor of stairs up to the Horizon Court buffet, one more floor to the gym and a very short walk to the atrium elevators for other trips. Everything was functional. Arriving Kobe port terminal we had a long wait at for embarkation as there was a lot of procedures to get through but this was no fault of the cruise line and it was all handled by Port authority. The same procedure everytime we change the country from/to Busan Korea and Taiwan, the Japanese and Taiwanese authority demanded a lot of procedure making embarkation/disembarkation longer. The food was just above average, too much seafood and Japanese foods in the main eateries for my liking but what we did have there was good. The ship had four restaurants all serving the same menu every night which seems a bit strange. Restaurant and bar staff were extremely good customer service staff and very helpful. Breakfast in restaurant started late at 7am and finished too early (9am) so we went only a few times. Lunch buffet was generally the same every day and did not offer a lot of choices. We ate most of breakfast and lunch in the Horizon Court restaurant. There was always lots to choose from and the menu changed daily. It was always crowded and some peoples opted to share table with us, and it was great meeting new people. We dined once in The Steak House, steak was amazing. Before boarding the ship we have chosen the 2nd setting with table for 4 for the first week and a table for 6 in the 2nd week. After the first night diner sitting in The Pacific Moon we asked to change to International Dining room with 2 waiters – James Bond and assistant waiter (I don’t remember the name). The meal portion was generally small and we could ask for a second dish if we feel more appetite. What's good on Diamond Princess is dining at Horizon Court buffet where there was a lot of fruit and vegetable. As it is a 'Japanese ship' so they have sushi, ramen, rice, miso soup and udon noodle everyday. One particular weakness on Diamond during our trip was coffee because it's too diluted/light. Entertainment was quite good. We went on just a few shows in the first leg of the trip and that repeated the same in the second leg. Entertainment was pretty acceptable as the production shows were well attended and the performers looked as if they had been together for a while. Service was pretty standard. We were 3 couples staying in rooms A200, B625 and L222 and we all seemed to have red spots/itching in our leg skins after few nights in beds of Diamond Princess. We thougth that the beds had some tiny bugs which must be properly exterminated. As the ship was built by Mitsubishi Shipbuilding according to the Japanese standards, therefore the bathroom and the shower were tiny for Western passengers. My wife liked the room steward because he was very attentive at times and always tried to please our requests. We took Princess excursions in the first 4 ports and cancelled the last four. We were deeply disappointed in all of them, except the Nagasaki one. The excursions seemed to be tailored towards walking and sightseeing, not for my favorite things. After the first stop in Nagasaki we really enjoyed the white Chimabara temple and the walk to the Samurai village with experienced guide tour. The 3 following tours were Miyazaki, Kochi and Tokushima we got disappointed because the landscaping and shrines are almost the same shape and architecture. It is not worth to visit all of them. Instead of taking the Osaka castle excursion we took the bus and special rapid train on our own to Kyoto visiting the Golden Temple. A stunning sight. What we liked most were Hualien, Kaoshiung and Taipei the best. In these places we hired private taxi cab for Taroko Gorge National park, Kaoshiung stunning temple and colorful Lotus pond. The last stop in Taipei we had a nice ride around town with an excellent tour in The National Palace Museum, tasting local Taiwanese lunch ending up at the Taipei 101 story building, it rained heavily as we could not take nice pictures. What we complained most was the check-in procedure in the Port Terminal. It was really a mesh. The terminal personnel ran back and forth to get people queuing in an inefficient and unnecessary manner. Please review carefully your deficient reception structure by the time of embarkation , which is a mess , a total chaos for the first-time ship passengers ! There was so much to do on board, it was hard to choose what to go to on sea days but we were certainly never bored! The morning exercise with a big screen on 14 floor beside outdoor pool was a great help. Despite our age, between 55 to 68 we enjoyed the Zumba sessions with Japanese instructor. The dancing lessons were also enjoyable like Cha cha cha and Walz. We are glad we did it once, but would not do this itinerary again combining 2 legs – first leg of 7 nights and second leg of 9 nights. We really enjoyed the Nagasaki of the first leg and 3 Taiwanese cities of second leg. Overall, service was very good. Diamond is not really that old as what some reviewers said, we think it's the same design of all Princess cruise, they look like that, traditional and classy, and thus majority of cruisers are probably in their 50s and above. That is also one reason why we choose Princess, everyone moving at a relaxing pace and we just feel like we are in our world. This was our fifth cruise and first with Princess it was our fourth most favorite, hence the three star rating. Pretty average. Read Less
Sail Date May 2017
Our cruise was part of a package that started with 3 nights in Tokyo then a flight to Osaka with 2 nights there. We then joined the ship at Kobe for the cruise after which we spent another night in Osaka before flying home. It was our hope ... Read More
Our cruise was part of a package that started with 3 nights in Tokyo then a flight to Osaka with 2 nights there. We then joined the ship at Kobe for the cruise after which we spent another night in Osaka before flying home. It was our hope that the trip would give us an introduction to Japanese culture as well as being interesting, stimulating and enjoyable. Looking back I would have to say that it exceeded our expectations. We will sail with Princess again. Embarkation Seamless and quick. Welcomed on board to sounds of shamisen player then to cabin to be met by steward who proved to be first rate throughout the cruise. Went to breaking of sake barrel at 3.30 and enjoyed my first taste of the national drink. Safety drill was in English and Japanese, so pretty long. But sitting in an a.c. theatre made all the difference. Noted about 75% of passengers were Japanese: so glad I'd at least learned some basic phrases, such as thank you, excuse me, good morning etc. Actually not necessary as most of the Japanese had better basic English than my limited phrases: funny in lifts etc. Japanese guy says hello in English I say hello in Japanese!! Dinning: We had asked for, and got, a table for 2 on first sitting at 5:30pm. On days when we in port at Dinner time the ship operated open dinning; just show up at anytime during the service times. This worked very well for us. We never had any problems and the food varied from good to excellent. There were always two menus, European and Japanese but the items were interchangeable which enabled us to try some new dishes. The food and the service were good enough for us to always dine in the Savoy every night! Breakfast venue varied. Horizon Court was a bit busy on occasions but the selection and the quality of food were very good. I loved the almond pan au chocolate pastries. We went to the dinning room when wanted a relaxed breakfast: the service was consistently good and the environment pleasant. On a couple of occasions when we needed an early start we used room service; the food arrived on time and although the choice was limited it was pretty good. Lunch venue, when taken, was again varied. Again all the food was very good as was the service. I had the odd free ice cream, I really enjoyed the green tea ice cream although other flavours were available. Entertainment and enrichment. There were a huge choice of recent films, some shown in the theatre, some on movies under the stars and many free on the in cabin tv. One slight fly in the ointment was the use of Japanese subtitles on The Reverant that obscured the Native American translation. We really liked Diana Kichijitsu, a Liverpudlian who has lived in Japan for 26 years, who introduced us to Rakugo: comedic story telling. While in port in Hakodate and Aomori local folkloric performers did shows in the Princess theatre which we found interesting and enjoyable. Also it was pleasing to have the chance of learning some more Japanese in the lessons on board. Although the production company shows were o.kish I felt that they lacked a certain something but the 'Angelic Duo' two Ukrainian violinists,Christopher Watkins and the Vocalist Monique Dehaney hit the right note with us. Itinerary This worked well and we very much enjoyed the ports of call in Japan but I'm not a fan of ships tours and I did find the lack of information for independent exploration a little disappointing. It all turned out alright in the end and you may find my port reviews useful. One sour note was the visit to Korsakov: for various reasons we decided not to get off the ship here and reports from people that did tour suggest that we made a good choice. However, we still had to officially leave Japan and then re-enter Japan later. Computer problems in Otaru resulted in a very long wait to re-enter. We were scheduled for 8 and cleared immigration at 10.40. Shore Excursion Didn't do any. No "not applicable" in ratings so terrible doesn't mean anything! Disembarkation Seamless. Read Less
Sail Date May 2016
We chose this holiday for the itinerary as Japan was one of my bucket list places to go. It was actually a holiday of 2 halves as the first 6 days consisted of an escorted land tour with Wendy Woo tours. We saw lots of interesting places ... Read More
We chose this holiday for the itinerary as Japan was one of my bucket list places to go. It was actually a holiday of 2 halves as the first 6 days consisted of an escorted land tour with Wendy Woo tours. We saw lots of interesting places on this part of the holiday and really enjoyed being immersed in this totally different culture but it was quite intensive so it was nice to look forward to a more relaxing time by finishing with 8 days on Diamond Princess. We had been on Diamond before about 5 years ago around the Far East but she has had a refit since then to reflect the Japanese guests so we were interested to see what changes had been made. Embarkation was smooth and efficient - we had not realised that we had moved up to Platinum level (mainly due to the cruises we have done with P &O as these are counted in your Princess rewards) which meant that we had priority boarding. Our booking was for an outside cabin so I was more than thrilled to find that we had been upgraded to a balcony - I honestly thought this would never happen to us! The cabin (C224) was a good size with a lovely big comfortable bed. There is a kettle provided but be aware that only green tea is provided so you must take your own if you don't want this - you cannot get any coffee sachets from the cabin steward or even in the buffet. The cups provided are tiny so we did ask the cabin steward for mugs which he did get for us. It was good to see that a UK plug socket was provided so no need for an adapter. There is a fridge and a large screen TV. The bathroom was small and had the awful shower curtain but was adequate - combined shampoo and conditioner is in a dispenser as was shower gel. The balcony had 2 reclining chairs and a small table and was a fair size. It is overlooked by the balconies above and we could look down on those below us but that was of no concern for us. The food on board was very good and my gluten free needs were well catered for as always. We ate breakfast and lunch in the buffet and whilst it was always very busy we never failed to find a table and enjoyed the variety of food available. There is of course lots of food to appeal to the Japanese guests but plenty for Western tastes as well. We had second sitting for dinner in the Santa Fe restaurant and had a table for 4 - it was rather nice that those of us who had been on the land tour (76) had been seated with someone from the tour so we were with new friends. Again the food was pretty good although my husband was a little disappointed that there was no steak option always available as he is wary of trying new foods but actually that worked well as he did try different things and lo and behold found he actually liked them! The waiting staff were very friendly and looked after us really well and always ready to have a laugh with us. Entertainment is where we found the biggest change on the ship as on our previous time it had been excellent with lots of different things on offer in the various venues on the ship. This time there was the after dinner show in the theatre which was OK but usually lasted only half an hour. After that the ship was dead and felt strange. We did go into Explorers and the resident band would be playing (and they were very good but left the ship when we did) but the place was almost empty with only about a dozen people in. One of the waiters did explain that they had just finished the Australian cruises and on those it was very lively but when they do the Japanese itineraries it was always very quiet - that is just how it is but it did feel a shame for the band performing to so few. Most nights we got a couple of drinks from the happy hour bar (Wheelhouse)and enjoyed them on our balcony. We did watch a film under the stars one night but again we were practically the only ones watching. It seems that the Japanese like to go to bed early (and they do also get up early) so this is just something to be aware of if you do this cruise. There is a self service laundry on board and it costs $3 for a wash an $3 for a dryer. You get tokens out of a machine and the cost is debited to your shipboard account. We always take our own liquid wash to use. We never had a problem getting a washer and there are also free to use irons in the laundry room. In Okinawa we just did our own thing. It was a hot but rainy day and we decided to just walk to the town area. It took about 25 minutes to get onto the main drag and it was nice to walk along soaking up the atmosphere and looking in the shops. We got as far as Macdonalds where we had a coffee and used the free wifi (I had not realised at this point that our platinum status gets us free wifi on board). There is a huge Pokemon shop next door which was great as the grandchildren had requested Pokemon presents. We then crossed the road and were delighted to find ourselves in little rabbit warren streets full of interesting stalls etc so we spent a happy couple of hours wandering around. As it was still raining we took a taxi back to the ship which cost 700 yen (1000 yen was about £6.50 at our exchange rate). Do be aware that English is not always spoken so it was a help to have the ship location on our Pincess Patter to show the driver to avoid any confusion. In Keelung we again did our own thing and just wandered around the town which is very close to where we were docked. In Kaohsiung we had booked on a ship excursion. We were taken to Cihou Island which I had read about and thought would be worth visiting however we had to stand in line for the ferry in very hot sun for about 40 minutes, the ride took about 5 minutes and then we were only given 40 minutes to wander round. There was a lovely temple and I would have liked to have a ride on the bicycle rickshaws but there just wasn't time. Other than that it was mainly a street of tatty shops. My advice if you want to visit the island is to get off the ship and do it yourself. We then had a 40 minute drive to see the World Games Stadium for just a 10 minute photo stop - really of no interest at all. We then went to Lotus Lake which some people thought was rather contrived. I know what they mean as it did look a bit like a theme park with huge dragons and lions but we rather liked it and would have enjoyed more time here. The Taoist Temple was really beautiful. All in all this was not good value for money as an excursion at $118 for 2 of us. In Hualin we had booked another excursion but this was excellent and cost $138 for 2 of us. We went to the Taroko Gorge about 40 minutes drive from the port. Our guide was a young man who gave us really interesting information and the drive through the gorge was hair raising at times as there is no room for coaches to pass so there was a lot of manoevering by our brilliant driver. The gorge is cut through a mountain and consists of marble rocks and is really beautiful - well worth a visit. When we got back to port we spent some time looking at the local stalls which had been set up and spent our last few Taiwanese dollars. We then had 2 sea days heading back to Japan. We were very lucky as the weather was glorious so it was very relaxing. That evening the captain warned that we may encounter some bumpy sea so recommended that anyone susceptible to sickness should take medication now - I thought that was really good. It was a bit bumpy but didn't cause us any problem. The day before we disembarked we went to the Internet Cafe to print our boarding cards for the flight home - the guys in there were brilliant and so helpful to everyone. There was the usual sale but as usual mostly rubbish (just my opinion). We were due to fly from Osaka late in the evening and discovered that we could book an excursion which would then drop us at the airport. The excursion price was $99 but as we had already paid for an airport transfer we could have $74 dollars refunded against that so it made sense to book. We left the ship and were taken to Osaka Castle - this did not make any great impression and would not make a special trip to see it. The next stop however was one of the best of our whole trip. This was Sumiyoshi Shinto Shrine. It was a beautiful place and we really enjoyed our time there before our long journey home. I will always look back on this trip with fond memories of enjoying a completely different culture. Read Less
Sail Date May 2016
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