85 Royal Caribbean Jewel of the Seas Transatlantic Cruise Reviews

Activities and Events were scheduled all over the place. The Atrium was consistently used where decks or clubs would have been better. Planning could have been much better. Needs maintenance throughout the ship. The food was OK but ... Read More
Activities and Events were scheduled all over the place. The Atrium was consistently used where decks or clubs would have been better. Planning could have been much better. Needs maintenance throughout the ship. The food was OK but nothing spectacular. The dinning staff we had were excellent. Deserved the WOW we gave them (extra gratuity). The day to day activities were not planned out the best as far as time. Many things were cut short as they over lapped each other. The entertainment was excellent but thr Cruise director was boring. Information daily was not the greatest and the weather was poor. The ship seemed just a ship! Nothing spectacular and as far as memories they will be negative. Unfortunately a poor cruise over all!! Our next RCL Cruise will be on the Anthem of the Seas and hopefully it will be a better experience. The JEWEL was no JEWEL!! Read Less
Sail Date November 2017
The food was mediocre. Hope you like Indian food as at least 3 mains Indian daily for lunch at Windjammer. They can't save any more money on food- they have taken it to the lowest level.New room service menu is a bad joke- a ... Read More
The food was mediocre. Hope you like Indian food as at least 3 mains Indian daily for lunch at Windjammer. They can't save any more money on food- they have taken it to the lowest level.New room service menu is a bad joke- a lackluster regular menu with no spaghetti to avoid having dinner in dining room or Windjammer AND YOU PAY $7.98 FOR THIS SERVICE!!!!!! They will not accommodate people with wheelchairs to their cruise tour bus as their competition does. I only paid my gratuities to reward waiters in Windjammer and other low paid staff in background.Not a value at any cost.Ordered eggs and pancakes for breakfast one morning and was called to verify order- evidently not used to an order like this- and the pancakes were not edible and the eggs were overdone and we had to pay $7.98 for THIS! I have to say crew was never ugly to us. They know how to say no pleasantly and believe it or not, they have tremendous loyalty to cruise line- really good brain washing by company. Read Less
Sail Date April 2017
This was my second TA and first with Royal Caribbean. It was cruise #34 for me and it was my most enjoyable so far. I will break down this review in categories, to make it easier to read and understand. I will post videos of the entire ... Read More
This was my second TA and first with Royal Caribbean. It was cruise #34 for me and it was my most enjoyable so far. I will break down this review in categories, to make it easier to read and understand. I will post videos of the entire trip on my www.youtube.com channel: cruise addict. If you want to watch what made this cruise great, just check out the videos. I have also posted the Compass, dinner menus and food pictures from the whole cruise on my Facebook page: Robert Ghitea, from Vancouver, Washington. Both youtube and Facebook will provide a visual of this amazing TA cruise, which a survey or review can not do. Embarkation: It was the easiest, fastest and most hassle free embarkation I have ever experienced. We arrived at the port around 10:50am and were in the windjammer buffet at 11:25am eating. Ship: It was my first time on this class of ship and I absolutely love this ship class, as it is big enough to offer so much, yet very manageable. The ship is absolutely gorgeous and it was in great condition. Cabin: We had an oceanview on deck 3, #3604. It was close to the stairs and elevators, and it was very quiet. Everything functioned properly and we had no issues with the cabin. Dining: We had late dinner at 8:30pm and had Basri as waiter and Chao as assistant waiter. They were both amazing and really took care of us. Our table was by the window and it was a two top. The food presentation and quality was great and we ate all dinner in the dining room, breakfast in the windjammer and lunch in the windjammer, with the exception of one lunch in the dining room. Entertainment and Activities: Great bands, shows, comedy, juggler, cruise director/staff and we were never bored. Service: The service we received from the crew was amazing and this was the friendliest crew I have ever had on a cruise. Starting with Captain Lis and the officers, and all the way down to the last crew member, they were friendly, helpful and enjoyed being on the Jewel of the Seas. Ports and weather: Our five ports were fantastic and the weather and seas were great. I got some serious sun during the five sea days and the ocean was calm. We did excursions that I reserved at home through Royal Caribbean and they were great, with the exception of Alicante, for which we received a 50% refund because the excursion was cut really short. The other port excursion were great and in Gibraltar we did our own deal because we had been there before. Both the wife and I had a great cruise and we look forward to booking another TA for next spring, as soon as we decide on an itinerary and ship. I hope this review will be helpful in your decision to book the Jewel of the Seas without any hesitation. I hope you will enjoy your cruise as much as we enjoyed ours. Sincerely, croaziera on cruisecritic.com, aka, Robert Ghitea in real life, or cruise addict on youtube. Read Less
Sail Date April 2017
We took this TA ( our 4th TA) because of the ports and cost. We had a balcony on Deck 8 which was spacious and more storage than we expected. Our CRuiseCritic roll call was very active and we participated in many events through the cruise, ... Read More
We took this TA ( our 4th TA) because of the ports and cost. We had a balcony on Deck 8 which was spacious and more storage than we expected. Our CRuiseCritic roll call was very active and we participated in many events through the cruise, meeting new friends and having fun. We ate at My Time Dining with shared tables of 10 and enjoyed the company that we reserved our table and waiter for every night except when we ate ate specialty restaurants (Chops- very good, Italian- good but not great) Ship was smaller than what we have been accustomed to over the last 5 years but I found it more intimate and actually enjoyed the size more than I expected. Especially when we had to cross the ship after dinner to get to the theatre... took minutes vs 15 or more fighting crowds on the larger ships... Negatives- many nightly activities were in the small atrium area which meant most people had to stand around or hang over the balconies in the floors above to watch... Also, the ship's movement/ motion was more noticeable during the crossing but not 100% sure it was due to the size of the ship or the weather ( or both) Overall... great cruise and will sail this class again, just maybe not a TA PS: my wife loved the Female Captain and Cruise Director!!!!! Read Less
Sail Date April 2017
Repositioning and landed in Rome End in Rome End in Rome Excursion group was not helpful, a waste and reason to choose another ship and/or cruise line. They seemed disconnected / not organized. An view held by many fellow ... Read More
Repositioning and landed in Rome End in Rome End in Rome Excursion group was not helpful, a waste and reason to choose another ship and/or cruise line. They seemed disconnected / not organized. An view held by many fellow travelers, a disappointment. They get a F. Internet service goes down to easily and slow. It gets a C-. Cruise Director gets a D. Shows are a C. I could take it or leave it. Guest Services - very helpful and they get a B+. Main dining staff gets a A-. Thanks Lukas and Lisele were a real pleasure. Next Cruise gets a D+; not helpful. Please bring back the Crown and Anchor team. Diamond Club - gets an A; nice folks and we enjoyed our experience. My time dining we always enjoy. The retractable roof did not work in solarium - disappointment for Radiance class. Thank you Manager Stefan of the Windjammer - gets an A / A+, nice meeting you Thank you Executive Chef Jondeau - gets an A+, nice meeting you To Corporate - please get thicker bacon for the chefs. Read Less
Sail Date April 2017
I chose this cruise because of its Port-au- Calls, which I had not visited before. It was somewhat inconvenient as it sailed from San Juan, PR and we live in Miami, thus had to fly in the day before (the same day flight was leaving at 7 ... Read More
I chose this cruise because of its Port-au- Calls, which I had not visited before. It was somewhat inconvenient as it sailed from San Juan, PR and we live in Miami, thus had to fly in the day before (the same day flight was leaving at 7 AM and had to be in the Miami airport at 4 AM.. Thus it cost me a one way ticket to SJ plus a night in a hotel plus meals (an extra $700). The cruise had 7 whole days at sea and I relied in the entertainment judging it fro previous experiences i Holland American that were excellent. It was not so in RCI, the movies on TV were terrible(, same movies over and over, very old ones, some did not even had an ending). The movies on the ship theater we extremely poor with only one exception in 13 days, (mostly Star Wars type and animated movies and very old). There were no photography, cooking or computer classes as in other ship lines we have been. The lecture, most of them, were not very good at all and although on TV they were repeated over and over again (for example 3 ports of call after Gibraltar, the same lecture was constantly on Channel 26. TV was terrible. Most of the time no image, occasionally no sound (especially BBC and CNN)- at times was like listening to the radio. others viewing a TV sign that said no reception.Poor choice of news channels. In short, the ship and service and the room was fine, the rest left a lot to be desired Read Less
Sail Date April 2017
We have completed many Transatlantics including a previous one on Jewel of the Seas. We particularly like the relaxing sea days and getting to know other passengers, so joining activities onboard is a big plus for us. Embarkation and ... Read More
We have completed many Transatlantics including a previous one on Jewel of the Seas. We particularly like the relaxing sea days and getting to know other passengers, so joining activities onboard is a big plus for us. Embarkation and travel to San Juan was part of the package was well organised as was the disembarkation and return journey from Rome. We arrived the day before departure, giving us a little while to explore San Juan. Excursions organised through the ship were on the whole, very good. We did have one poor experience but upon return to the ship we raised with the shore excursions team and they investigated, came back to us very quickly and resolved to our satisfaction. We used the Main Dining area for both breakfast and Dinner. Staff were very quick and able to offer alternatives to standard menu offerings. The ship is smaller in the RC fleet, but we prefer the atmosphere this creates. Overall, there were just over 2100 passengers onboard and we never felt crowded. If you like sea days and being able to do as little as you want, or have plenty of activities if you prefer, then this would be a great ship and itinerary. Read Less
Sail Date April 2017
CRUISE CRITIC REVIEW BY: Ernest H. Williams, Jr. QUALIFICATIONS: Hundreds of restaurant and hotel reviews and 85 previous cruises. CRUISE SHIP: Jewel of the Seas CRUISE LINE: Royal Caribbean DATES OF CRUISE: 23 April to 6 ... Read More
CRUISE CRITIC REVIEW BY: Ernest H. Williams, Jr. QUALIFICATIONS: Hundreds of restaurant and hotel reviews and 85 previous cruises. CRUISE SHIP: Jewel of the Seas CRUISE LINE: Royal Caribbean DATES OF CRUISE: 23 April to 6 May 2017 ITENARY: San Juan, Puerto Rico; La Palma, Tenerife, Grand Cayman, Canary Islands; Gibraltar, Britain; Alicante, Spain; Rome, Italy. RATINGS: 4/5, 80%, B COMPARISONS: Not quite as good as Princess IN GENERAL: A good and enjoyable cruise. Might offer fewer, better dishes instead of too many indifferent ones. Too few personnel for economy is an understandable ploy, albeit a balancing act. A simplification of the menu might also help there. Wine bar needs help. Chefs might be advised to taste their creations.1 Blanding down your general cuisine to promote your specialty restaurants comes with certain perils to your approval ratings. I hope my suggestions will be of use to both potential passengers and the cruise ship personnel. ANNOUNCEMENTS: This is not male chauvinism, but the Captain’s voice could not be understood. ARRIVAL TIMES: These should be as early as possible, the stay as long as possible, and the schedule should not be changed, if at all possible. This was not the case on this cruise. A broader schedule allows for better shore excursions. I had scheduled scuba dives on La Palma, but the ship’s schedule was changed and I had to cancel. Of 6 scheduled dives in the Canaries, I could only make 2. BARTENDERS: Excellent BILLARDS: Two gimballed pool tables were nice, but cue stick tips were worn out. BREAKFAST: Most diverse I have seen on a cruise ship and good, but almost everything remained the same. Few innovations, which was good or bad? BUFFET: Good food for lunch, very good for dinner. Too few tables that are always full. Always had a row of Indian foods (I had my fill in India and Sri Lanka); sporadic oriental; a few other cuisines. Always some fish, but seldom other sea foods. Eight fish species one night, which was wonderful. Always beef, pork, and chicken dishes, good salad bar, good cooked vegetables, good breads, good variety with daily changes, but few really exceptional dishes. CABIN: small, okay storage, uncomfortable bed,2 good lighting, comfortable shower, adequate electrical plugs, good balcony, good mirrors. CHECK-IN: Easier than most, but also fewer passengers than most. DAILY INFORMATION (CRUISE COMPASS): Daily maximum temperatures were greatly underestimated every day. This made clothing planning difficult for tours. COSTS: Very reasonable, particularly with specials. DRINK CARD: Good deal, covered most drinks, but very few wines. Need more wines choices on the card. DESSERTS: Usually, at least 1 good desert in dining room. A great variety of mediocre to bad deserts1 in the buffet and too much daily repetition. The few excellent ones run out too soon. Whenever you see a good one, take it immediately. Soft serve ice milk, 2 kinds of ice cream at dinner. Raised dark and white chocolate covered donuts were good, but too firm.1 DINNING RESERVATIONS: These were usually not necessary. Reservations put you at tables for 2, which are not private, but jammed into many other tables for 2. Apparently, those who ask for “private tables” are so snooty they did not even like themselves. Ask for a shared table. This is no more crowded and almost always more pleasant. DINING ROOM: Adequate and interesting food for lunch, but strangely inadequate and less interesting food for dinner.1 Too crowded with tables too close together. Not enough service personnel made for very slow, and often inaccurate, service. Grab the waiter for a drink when seated. You may never see drink service. Near the end of the cruise, the waiters apologized for slow service. Not their fault. They were stretched too thin. Not open long enough for lunch. DISEMBARKATIONS: Often permission to leave the ship had not been announced, while there were already hundreds of passengers on the dock. Also, brochures said the tours got passengers off the ship first; not. ELEVATORS: Always full and often with a long wait in atrium. Better fore and aft. FOODS, ODD: A lot of Radicchio was used, which is rather expensive and good. Asparagus was served at every meal in every which way, which was fine with me. FORMAL NIGHT: Most cruise ships have special foods on formal nights. On their 3 formal nights, the menus were the worst of the cruise. We did not bother to get dressed up to eat uninteresting foods. GOLF: We enjoyed the nice put-put 9-hole course. HANDOUTS: These were in microprint. Why would they print stuff most people on their cruise have difficulty reading?3 Old people, small print, really? POPCORN: Most cruise ships give away popcorn. They sell it for around $2.50 including tax and tip for a tiny bag at the Pit Stop Bar. This was irritating. PREFORMERS: They must be grateful for the cruise ship businesses, because they could not torment an audience anywhere else. Mediocre to bad and of a bygone era.3 SAFE: Broken, requested repair, never fixed. SERVICE: Excellent in quality, inadequate in quantity. SICK CALL: You had better be very sick, because they will quarantine you to your room, not let you go ashore, and your food will be confined to the very limited room service menu.3 Thus they make you suffer more. SOLARIUM: Nice indoor pool, hot tub, and bar. Two badly rusted, large panels high on wall were quite incongruous. They particularly glare at you when laying in lounge patio chairs. SOUPS: Choices, tastes, and consistencies were terribly disappointing.1 The handle of the ladles transfers the heat so much they are useless. Gross service ineptitude. Good ladles are available. Has any of their staff ever tried to use their ladles? SPEAKERS: One excellent, interesting, albeit invalid speaker. However, crew people explaining shore destinations were horrible. TOURS: We usually just take the ship-offered tours. They are more expensive, but easier and safer. Our friends took a ship tour in Gibraltar and did not get half of the tour. We took a similar private tour off a cruise ship there a few years ago, which was cheap and excellent. Our ship tour guides in La Palma and Tenerife were awful. So bad my wife was the only one on the bus to tip the first, and even she did not tip the second. TRANSFER: Reserved taxi trip to Rome cost about half of the cruise transfer bus. WIFI: Internet was expensive, not high-speed as claimed, and worked about half of the time. WINE BAR: Very few varieties and most all were too expensive for the drink card. Tables too few, and unromantically, too out-in-the-open. Few, unimaginative tapas. Overall, very poor, counterproductive, and inept. This should be a fun, important, positive, not a negative. WINES: White wines on our drink card were limited and not very good. More selections needed. Reds were better. The only sparkling wine on card was good. Footnotes 1Someone, please taste the food before you serve it. Cruise cuisine is supposed to be excellent, not atrocious. No one, in their right mind, could have possibly tasted some of these dishes. 2Additional pads helped. 3Most cruise ships do the same. I have no suggestions on quarantine and entertainment, but you could easily make the print larger. SPECIES: Atlantic Salmon, Salmo salar; Barramundi, Lates calcarifer; Common Octopus, Octopus vulgaris: Corvina, Cilus gilberti; Dover sole, Solea solea; European Perch, Perca fluviatilis; European seabass, Dicentrarchus labrax; Florida Stone Crab, Menippe mercenariai; Radicchio or Italian chicory, Cichorium intybus; Tiger Shrimp, Penaeus monodon; Vietnamese Catfish, Pangasius pangasius; Whitefish [This can be almost any fish with low-oil flesh. Given present availability, its taste, quality, and cost, I would guess: Haddock, Melanogrammus aeglefinus. Am I correct?] OTHER FOOD COMMENTS: Desert: Most pies were, oddly, cakes in disguise. “Raspberry” cream tart was made with cherries and was not very good.1 Banana pudding was made with unripe bananas.1 Duck breast was terrible.1 It was oddly recommended on the menu, but not listed. Later duck meat and pâté was excellent. Escargot had little taste and were tiny. Fish varied greatly. Corvina was bland and fishy one night; oddly very good later. Catfish was mushy and awful (So disgusting I could not eat it and complained to waitress.). Like soggy frozen fish sticks. How could you ruin such an excellent fish?1 Barramundi was probably excellent, but was incredibly too hot with pepper to taste!1 Perch and whitefish were just okay. Salmon good to fair. Sole very good. FLAN: You cannot serve such a horrible flan to the many Puerto Ricans on board. A terrible insult to Puerto Rico! Octopus was excellent, but seldom used. Prime rib was served twice and was terrible. How can anyone destroy this usually excellent dish?1 Scallops were very small. When oddly dumped into scrambled eggs, they were tasteless. Shepard’s Pie is not supposed to be sweet!1 Shrimp varied from a good-size excellent to tasteless salad shrimp. Making Tiger Shrimp into Thermidor was silly. Some “chilled” shrimp were served smelly and dangerously warm [potential health hazard]. My wife returned them. Read Less
Sail Date April 2017
Liked the itinerary on the first leg of the trip. October 27 -November 6,2016 Took back to back. This was November 6- 18,2016 It was a transatlantic from Rome to San Juan ,PR. The person asking trivia questions had such a thick ... Read More
Liked the itinerary on the first leg of the trip. October 27 -November 6,2016 Took back to back. This was November 6- 18,2016 It was a transatlantic from Rome to San Juan ,PR. The person asking trivia questions had such a thick accent. It took 45 minutes sometimes just to understand a 15 question trivia. Almost everyday there were major publications errors. Days at sea were listed as port days. Days and times of events were wrong. On day 4 the Compass said there would be a next cruise presentation at 2:45 . Know one ever showed up. First call they said they would send someone. 15 minutes later someone else called to be told there wasn't going to be anyone coming. Told us the compass was wrong. Did.not need to make any announcements. Just for that person to tell everyone there wasn't going to be a presentation. Just look in the compass to see when there would another announcement. The food in the main dining room was way below par. Quaility of food was poor. Variety was bad. Read Less
Sail Date November 2016
With the exception of the nightly shows, we did not take part in any of the ship's activities but the activities arranged with our CC friends kept us busy. We held a cabin crawl, slot pull, luncheon and gift exchange, LCR and game ... Read More
With the exception of the nightly shows, we did not take part in any of the ship's activities but the activities arranged with our CC friends kept us busy. We held a cabin crawl, slot pull, luncheon and gift exchange, LCR and game days, private Chef's Tables and wine dinner, and astronomy lectures by Fred, the astronomy guy, who volunteered his own time to present fascinating slides and information on the sky. Royal Caribbean would be wise to snatch him up as a guest lecturer as he was more engaging than any other that we've ever seen. In every port we arranged private excursions with other CC people which were wonderful. We love westbound transatlantics since the cruise is more port intensive in the beginning leaving us many sea days to relax and recuperate before returning home. You also have to love the extra hour added to at least 5 of the days. The captain tacked those on before port days allowing us to not feel like we were so rushed to get up early and get off the ship. This was our first cruise as Diamond and we enjoyed the extra perks in the Diamond Lounge. One day we chose to use our pre-loaded drinks to share with a non-Diamond couple whom we connected with. My husband loves cappuccino and would go up to the DL to get some a couple of times a day. He had breakfast up there early in the cruise and shortly thereafter started to vomit. He thought it was food poisoning so went to the ship's doctor who gave him a shot and confined him to the cabin for 24 hours in case it was Norovirus. They brought him bland food and bottled water, encouraged him to select movies to watch which were reimbursed and even sent a letter at the end of the cruise stating that he would get credit toward a future cruise for that day's confinement. All of those services were free and protected the rest of the ship so he was glad to cooperate. I understand that there was a great turnover in the crew right before we got on but it didn't affect the service at all. Our cabin steward, Nuraugha, and our waitress, Mirena (we called her Smiley) were just delightful. A big thank you to Lofti, the Chops manager, who helped me set up 2 private Chef Tables and the wine dinner for our CC group. Everyone just loved them. We mainly ate at a table with other CC people in the main dining room early seating and the food was good for the most part. We enjoyed lunch in the MDR, too, and the salad bar was great. The food at the wine dinner was upgraded to lobster tail and steak which was fantastic and the wine pairings were great, too, but it was too noisy to hear what the wine steward was saying. Next time we will do the Chef's Table which is much more intimate. Some of of my favorite places to hang out on the ship were the Vortex, the Schooner Bar and outside on deck 5. Looking at the vastness of the ocean just is so calming to me and often distracts me from the reading that I go out there to do. When going on a transatlantic, we always tack on time before boarding to explore a local area. We went above and beyond our norm by adding a river cruise on Gate 1's newest ship, Monarch Express, on the Danube from Budapest to Regensburg. Although our cabin there was the best we ever had, the intimacy of the ship couldn't compare to an ocean cruise. We then rented a car at FCO and spent 5 days in a VRBO in Tuscany before spending the night at Hotel Giorgio in Civitavecchia before boarding the Jewel to San Juan. We stayed at La Playita Hotel in Isla Verde in San Juan for the night before heading home. All tolled we were gone 29 days. We are looking forward to traveling with some of the same people on the Freedom transatlantic next fall and having a reunion, too, with several couples who traveled with us last year on the Jewel on the Panama Canal. Read Less
Sail Date November 2016
This was our second transatlantic on RCI. In comparing to our last RCI transatlantic on Mariner OTS in 2013, we noticed quite a few changes......some not for the better. OVERALL: Just average. No WOW factor that Royal uses in their ... Read More
This was our second transatlantic on RCI. In comparing to our last RCI transatlantic on Mariner OTS in 2013, we noticed quite a few changes......some not for the better. OVERALL: Just average. No WOW factor that Royal uses in their marketing. We traveled with another couple who had been on only one other cruise on Carnival. (They thought all cruises involved screaming children, belly flop contests at the pool, excessive drinking, etc.) We bragged how much better Royal was in areas such as food, ambiance, service, etc. After this cruise, we are not sure our neighbors will travel with us again. We came in to Rome 4 days early. Great idea to acclimate to the time zone and tour Rome. Highly recommended. We took the Leonardo Express train from the airport and walked to our hotel not far from Termini Station. We packed using a wheeled duffle and a backpack. Easy to get around. If you pack with less mobile luggage, you may want to rethink. Quite a bit of walking. EMBARKATION: From Rome, we walked back to Termini and took the express train to Civitavecchia. This is a regional train with just a few stops. Cost just 11.5 Euros per person and was clean, fast, and on-time. In just about an hour, we had arrived at the port. Another review had mentioned that arrival at the Civitavecchia station involved stairs. VERY TRUE! Arrival platform involves going down stairs crossing under the tracks and back up another flight of stairs. No escalators or elevators. Remember this if you have any difficulty carrying luggage. A very short walk to the port entry gate was easy to do, but not well marked with directional signs. The walkway is wide and level. Once at the port entry, there is a bus pickup area that will take you to your ship. We arrived about 11:00am and they only had one small bus running every 45 minutes or so. Disorganized, no staff from RCI at the bus stop, and over-crowded with many passengers pushing and shoving to try and get on the bus when it arrived. We thought it was bad, but tolerable, until the bus took us to a tent in the middle of the port to get off, pick up our luggage again and then wait for ANOTHER bus to finally take us to the ship. This 2-step transport process was painful, wasted time, and did not make a good impression. It took us longer to get from the port entry to the ship than it did for us to get from Rome to Civitavecchia. Once at the ship, embarkation agents were ready and everything moved fairly smooth for boarding. Cabin was not ready so we headed to the Windjammer buffet for lunch. Overcrowded and no seats available. I said this in my last review, do the math RCI! You are going to have problems if you try to fit 1,000 people into a 750 seat restaurant. After waiting 20 minutes, we finally found a table outside aft. Nothing better than eating in your jackets in cool and windy weather. I said WOW, but not in a good way. SHIP: Overall the ship looked pretty good after it's recent drydock. No major complaints on overall appearance and our cabin was neat and tidy as well. The bathroom did have some chipped mirrors and missing caulk in the shower. Not sure why you would spend millions in a renovation and overlook these details. They also supplied some towels that were actually torn and threadbare, well past their usable life. A hotel that rents by the hour would not even use these towels. Not sure why RCI would even consider this practice if they are remotely wanting to make a good impression on their customers. Our cabin steward was pleasant, quiet and did a good job. Even after several introductions, he could never remember our names. This was the first sign that something had really changed. Overworked? Too many cabins/customers? Bad memory? You would think after 12 nights he would remember us. Remembering customer's names is part of the charm. DINING: This is where a major change was noticed. The food in the Windjammer was institutional grade at best. Sure there is plenty of it, but not the best quality. Some days the lemonade was like water, the next day it was super tart. Same with the ice cream machine. Appears nobody quite got the mixing instructions correct. The bricks on my house are softer than the toast served for breakfast. The orange juice had a very strange flavor. Not sure it contained oranges! One morning they set up a waffle station with one staff member and two waffle machines. With a cycle time of 3 minutes, that meant they could serve a waffle every 1.5 minutes (if all goes smoothly). I counted 28 people in line. Not sure standing in line and waiting 42 minutes for a waffle is worth it. Why make a few people happy and piss off so many? Do it right or don't do it at all. In using the main dining room for breakfast, their eggs benedict had some sort of weird meat (not canadian bacon) and no hollandaise sauce. Think of it as an egg and mystery meat on an english muffin. While we in the middle of the Atlantic, our waiter said they were out of tomato juice (as in ALL OUT). The next day I see a glass of tomato juice and request some. This waiter says no problem. When I ask about the supposed outage, he tells me the other waiter lied and just didn't want to go to the storeroom to retrieve it. (Another WOW moment). I also like corned beef hash. Usually it was cooked and served fresh. One morning it was a mix of old grey meat and fresh pink meat. It was obvious that they had combined older leftovers and newer hash. (Another WOW moment). During dinner in the MDR, the food was just OK. Not impressive at all. I kept thinking that RCI did this on purpose to drive customers to the added-fee restaurants. Also noticed that during dinner, they had so many tables crowded together, I kept wondering if they had fire codes at sea. You literally had to turn sideways to get by some tables. Think tables built for 10 with 12 chairs. Tables built for 6 with 8 chairs. And then too many tables in too little space. You get the picture. Of course this overcrowding contributed to a much higher noise level. Instead of a nice dining room, it was more like eating in a busy fast-casual restaurant every night. In thinking about the overall food, it was a much lower standard in terms of quality than our previous transatlantic. When RCI added 40 extra cabins during drydock and at least 80 more passengers, they contributed to already overcrowded spaces. (Maybe the executives at RCI should go on Undercover Boss to experience what is really served to customers and the service levels to see how they like it. Bet they wouldn't want to eat there every day. Hope they remember that customers are spending their hard-earned money and using valuable vacation time. Not really the place to cut corners. We did eat three nights in the specialty restaurants. Excellent food and fantastic service! It seems RCI has managed to move the old main dining room experience to the specialty restaurants, the buffet experience to the MDR and institutional food service to the buffet. A sad downward trend. ENTERTAINMENT: Individual acts pretty good. House band fantastic! The new outdoor movie screen by the pool was way underutilized. They would show only one movie per night (and not every night) at around 6:30pm during early seating dinner and not early enough for late seating dinner. (one more WOW moment) The same few movies kept recycling over and over again for days on end both in the cabin, in the theater, and at the pool. POOL AREAS: another do the math RCI! On warm days, no pool chairs available. This lack of chairs is mentioned in many reviews. A few passengers tried to save chairs in the solarium. Thank goodness the staff would actually remove their towels and "book and sunglasses" savers if you pointed it out. We witnessed a lady who claimed she was just "working out" for 10 minutes after being gone for 3 hours. Trust me, this lady hasn't seen the inside of a gym in 40 years. She had the nerve to go and complain about her saved chairs being given to other passengers. SMOKING: Warning - way too much smoke! I do not know if this ship was more liberal than other RCI ships due to it being based in the mediterranean and a greater percentage of smokers. They allowed smoking on decks 12, 11, 6 and 4 and allowed smokers to "drift" even farther from their designated areas. It was very uncomfortable going anywhere near these areas. You may as well forget the casino. Unbearable smoke levels! Our group actually had to leave the casino due to the high smoke levels. (Unbreathable air causing all of us to cough and gasp for air). One dealer even commented that he doesn't smoke, but feels like he does after working in the casino. Good news is more money in my pocket and less in the casino's pocket. PORTS Valencia: The city centre is a few miles away from the port. RCI staff was very deceptive in stating that the only way out of the port area and to city centre was by their paid shuttle. I finally cornered a staff member who admitted, only after my direct repeated questions, that there was a free shuttle to the port entrance. Easy city bus service to the city centre for only 1.8 euros. Lisbon: a really great city. Our shortest time in port. Not nearly enough time to explore all of the sites. Ponta Delgada: Small, quite, and quaint. Not a tremendous amount of walkable tourist attractions from the port. Would have much preferred a stop at Madeira instead. DISEMBARKATION: Straightforward enough, but seemed a little disorganized and none of the scheduled departures groups left on time. Another note that RCI has eliminated the self-carry luggage option to disembark early and quickly. That means you were required to place luggage outside your door the night before and have to reclaim it dockside before customs. Unless RCI has a super deal, we may rethink our next cruise choice. Read Less
Sail Date November 2016
Great Transatlantic cruise, nice ports of call, beautiful refurbished ship. Food in main dining room sub-par, though, and disappointing. Super, good-sized room, very clean. Calm seas, and warm temperatures, especially for November, would ... Read More
Great Transatlantic cruise, nice ports of call, beautiful refurbished ship. Food in main dining room sub-par, though, and disappointing. Super, good-sized room, very clean. Calm seas, and warm temperatures, especially for November, would highly recommend a November transatlantic that travels southwest to Puerto Rico, surprisingly nice weather. Even swimming weather! As for entertainment in the theater, some solo acts were excellent, the revues not so much, nowhere near the quality and caliber of Allure or Oasis type ships. House Band was fabulous, as were the musicians playing in the centrum area, and poolside. Service everywhere was very good, polite, helpful. Embarkation easy and fast on day one, and last day went really well. The ports were great, would highly recommend Valencia and Lisbon especially. The day we passed by Gibralter was an especially interesting experience, with views of both Europe and Africa from our vantage point outside on the ship. Our room was an excellent size, with more storage than we could use. Fitness Center was a little small, sometimes had to wait for equipment, but it was nice and clean. Read Less
Sail Date November 2016
After having a wonderful TA aboard the Vision of the Seas in April I was disappointed in the hotel management of this cruise. In my opinion they really missed on the guest experience. It just felt like the management was going through ... Read More
After having a wonderful TA aboard the Vision of the Seas in April I was disappointed in the hotel management of this cruise. In my opinion they really missed on the guest experience. It just felt like the management was going through their checklists. At an individual contributor level the team was pleasant and conversational as I've come to expect on RC sailings. It was so many little things that were missing or off it would sound like a petty list to write out. But when you have a disappointment everyday, however, small it colors your trip. From mislabeled items in the Windjammer, 30 minutes of banging on metal for repair on the deck by the lounge chairs (without posting maintenance signs to forewarn guests), 30 minutes of standing in line to exit the ship at Lisbon, a lackluster Crown and anchor event, touch screen that were hard to operate.... they just fell short everyday. It left me feeling meh, about the trip. If this was my first RC experience, I'd be trying another cruise line to see what else was out there. As it's not (and I am invested in the loyaty program) I'll be avoid this ship for future cruise and hope to have as good of experience I've had on other cruises in the future. Read Less
Sail Date November 2016
We are seasoned cruisers but this was our first Transatlantic. There were well over 700 Diamond Members on this cruise. They were more than willing to share their extensive cruise experiences, best ports of call and travel tips. ... Read More
We are seasoned cruisers but this was our first Transatlantic. There were well over 700 Diamond Members on this cruise. They were more than willing to share their extensive cruise experiences, best ports of call and travel tips. Embarkation at Civitavecchia was very efficient. Entire process took less than 15 minutes. The Jewel was very well maintained and very clean. The Jewel is a smaller ship which made it very easy to move around the ship. There was always plenty quiet areas to very active activity areas around ship. The cruise staff was very attentive and friendly. The main dining room food was slightly above average. The Windjammer food was average and on busy sea days it was difficult to find a table. We would recommend Chef's table and Murder Mystery dinners which was an incredible value for the dining upcharge. But these specialty dining experiences were not included in the Specialty Dining Package that could be purchased. Giovanni's Table was average. Chops was excellent. Ports of Call: Valencia Spain, Lisbon Portugal, Ponta Delgada Azores. We did private tours at each port. The guides were very informative. Spain and Portugal was mix of modern architecture to rich history culture. Azores provided stunning views of lakes, hot springs and sea views. All the above required extensive and at times uphill walking. Would highly recommend this cruise! Read Less
Sail Date November 2016
I chose the cruise because I liked the itinerary. I spent 3 days in Rome before the cruise. Ports were Valencia, Lisbon, Ponta Delgada. The cruise ended in San Juan. There were plenty of activities to do. The last few days of the ... Read More
I chose the cruise because I liked the itinerary. I spent 3 days in Rome before the cruise. Ports were Valencia, Lisbon, Ponta Delgada. The cruise ended in San Juan. There were plenty of activities to do. The last few days of the cruise, the cruise director, Dennis Charles, formed a passenger choir which kept growing each day. We sang Do Re Mi from The Sound of Music the last night.One of the entertainment staff played Maria. There were also lectures on CSI. One lecture was about the John Benet case. These lectures were very interesting and were well attended. During the evenings, the Atrium was used for entertainment. One night we had a 70s show. Dennis, the cruise director, was always visible and energetic whether it was the shows in the Coral Lounge or any other activity throughout the ship. This was my second cruise with Royal Caribbean. I was on one of their original ships in 1993. I am going to be sailing on Freedom of the Seas on October 22, 2017, from Barcelona and am looking forward to that cruise. It is a 14 day transatlantic. Ports are Cadiz, Tenerife, Gran Canary Island, La Palma, across the ocean to Ft. Lauderdale. I'm sure that this will be an enjoyable experience. Read Less
Sail Date November 2016
We left Ft. Lauderdale on 28 April. At the port we checked in and as we had suites, we avoided the lines and were whisked right on. After unpacking, we went to the concierge lounge and made our dinner reservations for specialty ... Read More
We left Ft. Lauderdale on 28 April. At the port we checked in and as we had suites, we avoided the lines and were whisked right on. After unpacking, we went to the concierge lounge and made our dinner reservations for specialty restaurants. New rule on the Jewel – you can only use the BOGO on nights 1 and 2. This sucks because no one wants to eat big meals two nights in a row, especially at the start. It used to be as long as you booked and charged your card the first night you could book any night. Another benefit bites the dust. After the boat drill we beat feet to the Concierge Lounge. What chaos!! Although it was added with the refurbishment, there were 141 DP, Pinnacles, and Suites. Many guests ignored the boat drill and stayed hidden in the lounge to save their precious seats. We went to the Cruise Critic Meet and Mingle and there were about 200 there. Prizes were really lame with a couple bottles of wine. On our last TA on the Brilliance, they gave out Chef’s table, Chops, Giovanni’s, and many neat items. Speaking of the Chef’s table, we booked it through the Concierge, Diego. The Chef’s Table is always fun but on the Jewel, they held it in Chops. Way too noisy and it was hard to foster relationships and converse above the din of all the others in Chops. The next 14 nights were crazy in the Concierge Lounge (CL). We had to get there at 3:30 for a 5:00 opening to get seats at the bar. Totally insane. One certain Pinnacle member always grabbed 8 chairs and there were others like that so no one could get seats. Need to have a policy like the deck chairs. Many guests went to the DL. Never did see the Loyalty Ambassador in the lounges for a meet and greet. We went to the suites party held on open deck on deck 5. Very nice! They had sushi from Izumi’s and hot hors d’oeuvres from Chops. There was a mixologist there who created unique cocktails. We had one that had ginger root, cucumber, Pama, Cointreau, Pear Vodka, Lemon, and St. Germaine and was wonderful. We hired a personal trainer, Pilip, from the gym, and he tortured us for 3 one hour long sessions. Seriously dripping sweat all over, we were sore each time and needed a recovery period. Felt awesome after and could breathe deeply. Las Palmas – Finally landfall. We like to sample the foods so we got off early for coffee and croissants – 4€ total for two of each – nice! Later, shopped for trinkets and had beers and sandwiches. Quaint place. Tenerife – Free shuttle bus to the end of the pier. Nice touch. Went around the town and sampled the foods again. Lots of shops and souvenirs. Lots of tables with umbrellas. We love the cafes. For dinner on ship we had Saltimbucca – nothing like Portofino’s. More like sliced meat. Sad – the cooks (not Chef’s) as this was really meager, should revisit Portofino’s methodology in creating a nice dish. Gran Canaria – We went to the visitor’s center and found out about a bus to the old town. There are two – an express bus and local commuter. 1.40 euros each way was a cheap way to visit the town. Had a great Tapas of Papas Brava and Sangrias. They really know how to make Sangrias here. Gibraltar – We had booked a tour of the Siege Tunnels and were awestruck by the amount of work done in the very early days. My wife’s GG Grandfather was a sapper (Engineer) there in the very early 1800’s and was married in King’s Chapel. We snuck away from the tour, found it and she visited memory lane in search of her family tree. He took part in creating the tunnels so it was very moving for her when we were navigating the tunnels. Our tour guide was Scottish (as is my wife) and they got on like mince and tatties. Highly recommend the tour. Lots of steep climbing but fantastic scenery and history. Eat first as there is only one stop at the cable car, where the monkeys are, to grab a bite. Monkeys jump all over the tourists so keep shiny things bagged away. Word to the wise – Gibraltar takes Pounds both GB and UK. Euros as well. Buy your currency before the trip to avoid trying to find a place to exchange. BofA lets you order online and pickup at the bank. Easypeasy. Alicante, Spain – Free shuttle bus to end of pier. Just across the street is a marvelous walkway that is lined with palm trees and MANY cafes. Food is great and cheap. We had a superb Sangria and they had a Prix Fixe menu for 10 euros with antipasti (actually Tapas) and a pizza. We shared one as they are huge and left with a total bill and tip of 20 euros. My kind of place. We had an outside table with heater as the clouds came out and it got chilly. We shopped for goodies as we hosted a party in our suite that night. We also bought an alarm clock for the CL bartenders. The same Pinnacle member that was saving seats turned the bartenders in for allegedly serving drinks before 5pm. We setup the alarm clock to ring at 5pm and 8:30 so they wouldn’t get slammed again. All the regulars that sat around the bar loved the idea and that member never bothered the bartenders again. Nicely done. Note for CL members – in dry dock bar staff are “guaranteed” $700 a month and when cruising $1200 a month plus tips. That sucks for the service they provide. They work 80+ hours a week and miss meals because of the onslaught of passengers wanting drinks. We made sure our bartenders were compensated. The regulars were leaving $5 a night on the bar and sometimes more. There were many I witnessed that didn’t give them a dime. Folks – if you’re doing well or comfortable and the crew is going above and beyond to make your cruise more enjoyable, take the time and share a little. The drinks are free so you're ahead already. After party and dinner we went to the only show of 34 days on 3 back-to-backs. East Side Boys – Frankie Valli impersonators – awesome. We've seen most of the others before. One thing the operations manager and Captain did was establish a “Bike across the Atlantic” venue. They set up two spinning bikes on deck 6 Centrum. They were manned 24/7 by crew and passengers could sign up for ½ hour slots and join in. At the end we had a pizza party attended by all senior officers and the Captain. This was surely another magic moment in time. Things we did not like: The new carpets shed ferociously and the fibers got on all clothes and in the ventilation system. We were on Allegra and Flonase for the whole cruise. The glue smell forced passengers to use inhalers more often than normal. There were contractors on that used the public spaces and public elevators who smelled, wore unacceptable clothing, and reeked of smoke causing many coughing fits by many passengers on the elevators. Those passengers that did not cruise often mistook those for crew and this gave a bad name for the crew. RCCL should attire them in orange jumpsuits to differentiate them from crew. Chef’s table needs to be back in the card room. Whoever moved it should be sent to Carnival. Things we liked: Chef’s table food and wine pairing. Chops steaks. Concierge Lounge and Concierge Diego. Suites Party, Suite, room attendant Rahm. Waiters Adonis and Arnel in MyTime – we requested their table for 34 days. Danilo and Anzhela bartenders in CL. Awesome job despite the chaotic clientele. Snacks in the CL especially the small egg rolls. Bike across the Atlantic. Ports and excursion. We met two gents that were dressing in some unique costumes. They brought on board 26 cases of clothing. We watched them disembark with 3 luggage valet trollies packed to the top. Wow! Read Less
Sail Date April 2016
We wanted to do another TransAtlantic crossing and chose this one mainly for the price. We were in a balcony room on Deck 7 which w/this ship design, you have the lifeboats slightly blocking your view but the outward view is fine. If you ... Read More
We wanted to do another TransAtlantic crossing and chose this one mainly for the price. We were in a balcony room on Deck 7 which w/this ship design, you have the lifeboats slightly blocking your view but the outward view is fine. If you are sailing on this ship, you want to pick a room closest to the Main elevator. The forward elevator services those forward rooms and the theatre and not much else. Rooms are the typical balcony w/a small sofa The entire cruise was 15 nights, and probably had some of the best entertainment consistently that we've had on a cruise ship in a long time. The ports were not that exciting (probably the reason for the price). It isn't necessary to stop in 3 Canary Islands--Tenerife is the most interesting. Enjoyed Alicante as this was a new port for us. Because of the cruise length, at least 75% of the cruisers were over the age of 55+. We didn't think the food was as good as we remember from other RCCL cruises. The DR had the same menu every lunch w/the addition of a salad bar and a pasta bar (but to stand in line for this, you may as well go to the buffet. We want the DR to get away from the chaos of the buffet) Our dinner service was less than adequate the first few nights, but improved. They are definitely "short changing" the main DR to push people to their specialty DRs. We did our own excursions in all the ports. Read Less
Sail Date April 2016
We have been on MANY MANY RCL cruises in the past. If this was our first RCL cruise, it would have been our last. The food was just average. The coffee was awful. The worst I've EVER had on a ship. We thought the entertainment ... Read More
We have been on MANY MANY RCL cruises in the past. If this was our first RCL cruise, it would have been our last. The food was just average. The coffee was awful. The worst I've EVER had on a ship. We thought the entertainment was average. The elevators have a seperation beween them and it is hard to get to an elevator on the other side, unless you can really run. We thought the operation in general was cheap. Where they had the trivia and other activities was awful. The area on the 6th floor was an area that had the 2 specialty restaurants, a bar which rang a loud bell whenever they got a tip (I wanted to knock the bell out), and people were constantly waking by. Hence it was very loud, extremely noisy, and you could not hear the person speak. The actual movie theater was very small, so, if you didn't get there really early, you weren't going to get a seat. All and all, we would not recommend this ship. Read Less
Sail Date April 2016
Inexpensive 15 day cruise, good ports. The entertainment and crew were top notch. The embarkation and disembarkation went smooth. Beautiful weather the entire trip. The activities director Dennis is one of the best and kept everything ... Read More
Inexpensive 15 day cruise, good ports. The entertainment and crew were top notch. The embarkation and disembarkation went smooth. Beautiful weather the entire trip. The activities director Dennis is one of the best and kept everything running smooth the entire cruise. He was always available. They served lobster tails twice in Windjammer which I have never seen before. Windjammer food, rocked. Dining room was ok but food was never hot. All in all wonderful trip. Concierge lounge was hopping nightly, bartenders Dennis, Angela and Phillipe were extraordinary and kept everyone happy. Jorge was active talking and helping people nightly. The entertainment was great nightly but too much salsa music played daily. More people got up to dance when there was fox trots and walzes. Dance floor too small n centrum. Should have more dances in large room by the schooner bar. I was amazed at the friendly masher of the entire crew. Read Less
Sail Date April 2016
An enjoyable TA. RCL can improve in a few areas: . . . . . hot tubs near to be HOT, . . . . menu items need to be accurately labeled (for example, tiger shrimp are not 2 inches long and Kailua drenched cake needs to have Kailua, etc. ), ... Read More
An enjoyable TA. RCL can improve in a few areas: . . . . . hot tubs near to be HOT, . . . . menu items need to be accurately labeled (for example, tiger shrimp are not 2 inches long and Kailua drenched cake needs to have Kailua, etc. ), . . . . . Windjammer needs some renovation (age is showing), no food after 11pm. Overall a good voyage: . . . . . great ports, . . . . pleasant staff and . . . . . Enjoyable entertainment. Denise is a seasoned, excellent cruise director. He kept us laughing, was seen all around the ship and took a few chances. He did the botox and his forehead swelled up nicely. Bbqs by the pool included ribs, well done. We had a smooth passage, chalk it up to our insanely youthful captain maneuvering thru the storms. I'd recommend to friends. . Read Less
Sail Date April 2016
* For a ship that just came out of dry dock and was supposed to have upgraded internet service - it was still very slow. * Shore Excursion - Alicante, Spain: Novelda & wine tasting - although our guide was very enthusiastic, he had ... Read More
* For a ship that just came out of dry dock and was supposed to have upgraded internet service - it was still very slow. * Shore Excursion - Alicante, Spain: Novelda & wine tasting - although our guide was very enthusiastic, he had challenges with English and the wine tasting was TWO wines - one red and one white..that's a sampling, not a tasting . * Production shows were terrible - not very good at all and the cruise staff was not at fault - it was the selection of material. * The daily trivia was a disappointment - apparently RCI can't afford to purchase any new trivia information as many guests had been on other cruises and had heard these questions on previous cruises - also the emcees of these events did not speak English very well and it was difficult to understand the questions. * The information provided to the ship from RCI HQs was NOT accurate/complete as it pertains to the Cruise Critic Meet & Mingle - many of those who had signed up did NOT get an invite and therefore missed the event. * Main seating dining staff were VERY attentive and helpful. * Cabin attendants were also excellent . * We were at sea on Cinco de Mayo - yet no Mexican food available that day ??? did no one look at the calendar ? * Met some wonderful fellow travelers and enjoyed the small ship accessibility. Read Less
Sail Date April 2016
This was our first transatlantic. The ports on this itinerary were ones we had never experienced before plus the price was pretty reasonable. We flew a red-eye from SFO to FLL, got to the terminal via taxi and no problems. We did not ... Read More
This was our first transatlantic. The ports on this itinerary were ones we had never experienced before plus the price was pretty reasonable. We flew a red-eye from SFO to FLL, got to the terminal via taxi and no problems. We did not have to wait too long to get onto the ship and were able to drop off our carry on into the cabin before exploring. We traditionally start with a pina colada on the pool deck, which we did. This time, due to the many sea days, we purchased the Deluxe Drink Package (it was on sale online prior to the departure). We are glad we did, as it was very convenient! I have read that sometimes you may need to wait longer for drinks but on this cruise, the service was excellent so we never had to wait for anything, anywhere. We loved our special bartenders Benard, Victor and Marinel from the Schooner Bar and especially Manzo, from the Vintages Wine Bar. Always fun and welcoming meeting spots to connect with new friends we had met on this cruise. The Specialty Dining food and service were excellent! We loved Percy from Chops and Alexander from Giovanni's. Once again, we did not get to Izumi's, but maybe next cruise! The dining room was pretty good. We had Any Time and never had to wait, with or without a reservation. I thought Windjammer had very good food. Our outside D1 Balcony 9076 was great. Great location to Centrum but no noise to bother us when we went to bed. The balcony was a bit larger than most, as it was next to hump. We would definitely book it again and was a favorite! Our room steward was not the best we have ever had (25 cruises), but we are not too high maintenance so did not let it ruin our overall cruise experience. The entertainment and activities were pretty good. Not sure what I was expecting. A few shows were awesome and a few were so-so, which is typical on all ships. We did private shore excursions to Gibraltar and Tenerife (shuttle recruits were found on CC!)which were fabulous. We did a couple of ship excursions which were typical, perhaps over priced. Not sure if I want to do them at all anymore. All in all, this is one of our favorite cruises. We hope to do more TA's in the future, and especially on RCCL. Read Less
Sail Date April 2016
I am celebrating my 60th birthday this year, 2016, and the cruise was the first leg of a trip around the world. The cruise added great value to my trip and sharing the interior room with a buddy, made it even more affordable. We had ... Read More
I am celebrating my 60th birthday this year, 2016, and the cruise was the first leg of a trip around the world. The cruise added great value to my trip and sharing the interior room with a buddy, made it even more affordable. We had a great time while at sea, for 8 days, and at all the ports. Gibraltar was probably the favorite as it had numerous English pubs. I was disappointed in the cost of the internet being prohibitive...$40/day...are you kidding. Sure you could get it down to $20 if you spent $300 for the entire cruise on internet. I was also surprised that I had to spend over $70 on laundry. Those were two items that were negative, but the other items were fantastic. Great shows, great food, and great company. Meeting new friends at the dinner table and at several of the 11 bars on the ship was great. Read Less
Sail Date April 2016
Our first Atlantic crossing. The ship was still in repair as we left the port. Rumor had it that we had about 200 workers on board to complete the dry dock repairs to the ship. That meant that we had 200 less staff to take care of us in ... Read More
Our first Atlantic crossing. The ship was still in repair as we left the port. Rumor had it that we had about 200 workers on board to complete the dry dock repairs to the ship. That meant that we had 200 less staff to take care of us in the dining room and other services. We had great first sitting dinner guests and if it wasn't for that, the two and a half hour dinner would have been to long. That aside, our two servers at dinner were very attentive and did a great job. The Windjammer had some surprises for dinner we did not know about until one of our table mates told us. On lobster night in the dinning room the Windjammer had the same fare, only better, more selection, such as loose shrimp. Then the Windjammer decided to do it all again the next night. We did not know this because the dinning crew kept it a close secret. We live and learn. The cabin was fine, we had a large balcony (deck seven starboard forward) compared to other decks, which we liked. Entertainment was so-so. Rumor has it that the cruise line is going to go to taped music for the shows, so no more live musicians for the two seating's. Cost cutting again? The ports of call were great, La Palma, Tenerife and Gran Canaria were beautiful. Gibraltar, all six square kilometers, was historic and Alicante was great and very interesting to see. We plan to do the return crossing in November to San Juan and hope to see some of the interesting passengers we met on the trip over again. So all in all, not a great trip but a nice pleasant and relaxing one. Getting off the ship proved to be "adventurous", the cruise ship changed our meeting point and we had no announcements fed in to our area, so we all just departed when we felt like it, like a herd of turtles all in a line. Read Less
Sail Date April 2016
Jewel of the Seas Ratings
Category Editor Member
Cabins 3.0 4.3
Dining 3.0 3.9
Entertainment 3.0 3.6
Public Rooms 4.0 4.4
Fitness Recreation 5.0 4.0
Family 4.0 4.0
Shore Excursion 4.0 3.9
Enrichment 3.0 3.5
Service 5.0 4.4
Value For Money 3.0 4.0
Rates 4.0 4.2

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