85 Royal Caribbean Jewel of the Seas Transatlantic Cruise Reviews

Except for the Rosario Strings and the Buenos Aires tango show, the others seemed a bit tired. Jody the piano guy was a disappointment as we normally like to sit and listen and sing along with the piano man. The other area that could ... Read More
Except for the Rosario Strings and the Buenos Aires tango show, the others seemed a bit tired. Jody the piano guy was a disappointment as we normally like to sit and listen and sing along with the piano man. The other area that could be improved was the lack of 24 hour food. The larger ships have a place where you can get some some savory and sweet snacks almost round-the-clock. One thing they added for the lunches in the dining room was some hot buffet and dessert. This combined with the tutti salad bar made the lunchtime much more enjoyable. Whoever thought of that gets a gold star. Otherwise the repeating lunch menu got tired real quick. As this was a repositioning cruise, the enrichment lectures were lacking. Could have done a little more. The port of Ponta Delgada is not as good a stop as Madeira or the Canary Islands. The service was excellent and the ship in good shape. Enjoyed the cruise overall. Read Less
Sail Date March 2019
I have been on two other transatlantic crossings, both of them on the Brilliance. I expected a similar experience on the Jewel, as it is also a Radiance class ship, like the Brilliance. However there was no comparison. On the ... Read More
I have been on two other transatlantic crossings, both of them on the Brilliance. I expected a similar experience on the Jewel, as it is also a Radiance class ship, like the Brilliance. However there was no comparison. On the Brilliance you knew you were in for a special cruise right from the time you boarded and were greeted and served champagne. Not so on this ship. On the Brilliance each evening at the special reception for Diamond and up guests the crew dressed in themed costumes and the lounge was decorated in a similar theme. Not so on this ship. On the Brilliance the Centrum was decorated for departure and upon reaching the final destination it was re-decorated to reflect the place of arrival. Not so on this ship. Cabin service was exceptional. Food in the Windjammer buffet and the main dining room was good also, but the buffet deserts were only good sometimes, other times poor. Entertainment was generally good. The volume level for the pool deck movies was ear splitting and there were only a few people watching each night as a result. The rest of the deck was deserted. There was constant work going on with much noise and noxious odors. Sea conditions were mostly very smooth except around the Azores and the last sea day from Valencia to Rome. Temperatures were much warmer than expected and only in Valencia was there any appreciable rain, so the weather was far better than expected for a crossing this early in the spring. The airport transfer in Florida was terrible, but the one in Rome was very good, although very expensive at $75 if booked with your cruise. Inexplicably it was only $71.99 if booked on board! Never experienced that one before! Guest services staff were generally excellent. Overall the lack of the ship having that special atmosphere of an Atlantic crossing was a disappointment. The ship staff obviously approached this has just another cruise, ho-hum. Read Less
Sail Date March 2019
We liked the ports of call and finish in Rome. The food was not great. Windjammer had very small selection for lunch but dining room at lunch was the best better than dining room at night.Theater entertainment was great very good ... Read More
We liked the ports of call and finish in Rome. The food was not great. Windjammer had very small selection for lunch but dining room at lunch was the best better than dining room at night.Theater entertainment was great very good choices specialty the classic series and Forever group.Embarkation was slow and disorganized same at ports .One thing they did not pay much attention to washing hands at the venues sometimes machines was empty. Dining room waiter and assisted we had were excellent in general everyplace waiters were absolutely helpful. and good. We're nice set up for Crown Royalty members. We never met all the officer just few and on Capitan reception only cruise director and hotel manager excursion stuff. In many areas different than our other cruises on Royal. Food was good some days others not fish was or overcooked or not cooked enough. Desserts small choices specially at dinner time. Always pushing sales but merchandise is same all the time. Read Less
Sail Date March 2019
Chose this cruise because of dates and thought we would try something new. Reviews were good. We travel Celebrity as a rule. Use TAs as transportation Extremely disappointed in this ship. Food was absolutely inedible. First ... Read More
Chose this cruise because of dates and thought we would try something new. Reviews were good. We travel Celebrity as a rule. Use TAs as transportation Extremely disappointed in this ship. Food was absolutely inedible. First night in Giovanni’s ordered filet medium well.. was medium rare and took 25 minutes for another. Too late. Tho the shrimp was good Chops Ok MDR service poor except for one evening. One night we sat for 20 minutes and finally asked for a server. Food poor. Buffet the same. Fresh Vegetables looking worse for wear within days of sailing. Jello for dessert! Public areas not clean. Restrooms dirty. Paper on floor. Men’s restroom not clean around toilets. We spoke with housekeeping but to no avail. The “canned” air in cabins debilitating in spite of our balcony. Too much smoking...can’t believe people allowed to smoke INSIDE the casino On a positive note...liked layout of the ship. The crew was fabulous! They truly cared about their passengers. They did a nice happy hour for diamond etc every night. Nice to have decent coffee in diamond club. Our cabin steward was terrific. Our cabin was nice. Officers were disengaged. When I saw an officer and spoke to him or her I usually got little or no response I’m sorry to say it was a terrible experience. We shall never use RCL again. We are back To Celebrity. Read Less
Sail Date March 2019
This was our 5th repositioning cruise with RC and did not compare very well with the others.We have noticed a gradual decline in quality over the last decade. Embarkation was much slower than usual and seemed very disorganized.Signage ... Read More
This was our 5th repositioning cruise with RC and did not compare very well with the others.We have noticed a gradual decline in quality over the last decade. Embarkation was much slower than usual and seemed very disorganized.Signage at the terminal was poor and we had a hard time finding the right assembly point.The security man who checked our bags was rude. All the crew members were excellent as usual - helpful and friendly. Our cabin attendant, Mr. Igusti was great, as was Mr. Iputu, who looked after us very well at the Windjammer. The Windjammer greeters were always smiling and friendly and made us welcome. We had some breakfasts at Tides, which were pretty good, and the waiters there were courteous and helpful. But most of our meals were at the Windjammer. I am vegetarian and find the buffet has far more choices for me than the main dining room. Food quality at the Windjammer was variable. I found the salad bar quite good most of the time but sometimes items that ran out were not replaced very quickly. Blue cheese dressing, my favorite, often ran out. The vegetable curries were good. The veggies were OK, but variety was not great. Mashed potato was fine but baked or roasted were poor. The cold drinks were pathetic - flavored water instead of real juice. Coffee was usually appalling and we opted for tea most of the time. Cheese selection was poor, blue cheese was rarely available. Desserts were sometimes good, but some of the cakes looked nice but were extremely dry. I never saw the executive chef at the Windjammer, unlike on previous cruises. We enjoyed the evening entertainment, especially David Naster, who was hilarious. The orchestra was good but some of the female singers higher notes seemed rather distorted by the sound system.The four tenors group was great. We always go our own way at the ports as we find the organized tours grossly overpriced. Ponta Delgada was nice. Gibraltar was very enjoyable and we liked the gondola trip and the monkeys a lot. Alicante was pleasant. Valencia was a big disappointment, with a long and expensive bus ride and very little to see. On balance we found this ship lacking, and will probably try a different company for our next cruise, I'm sorry to say. Read Less
Sail Date March 2019
Great ship, Andrea, the cruise director is a gem. Afternoon concerts across the pond were great. Food ok but very boring; it is unfortunate that Adrea’s Enthusiasm does not rub off on balance of crew. Luggage handling, and shore ... Read More
Great ship, Andrea, the cruise director is a gem. Afternoon concerts across the pond were great. Food ok but very boring; it is unfortunate that Adrea’s Enthusiasm does not rub off on balance of crew. Luggage handling, and shore excursion desk beyond poor. Expansion of diamond lounge was a great move. Luggage confiscated without notification or cause. Incorrect and conflicting information on shore excursions. No one at desk would double check with vendor for correct information. I completed a cruise questioner on day 6, all above comments mentioned and ignored. Sometimes simple things can be best: egg drop, master chef contest, free speciality coffee, all great ideas. By what appeared to be a concerned crew, but lack of follow up in many other areas disappointing. Made my time dining reservations six months out, but had to change time due to another person. Entertainment was the cruise highlight, as was my mate Read Less
Sail Date March 2019
This was my first Transatlantic cruise and I'm so glad we chose this sailing. The weather was ideal and we only hit what could be considered rough water on our last sea day in the Mediterranean. There were many positives and some ... Read More
This was my first Transatlantic cruise and I'm so glad we chose this sailing. The weather was ideal and we only hit what could be considered rough water on our last sea day in the Mediterranean. There were many positives and some negatives and some of them may be deal breakers for some people so I will do my best to describe them. Embarkation in Miami: surprisingly slow. The security scan part was very quick, but the line upstairs took quite awhile. Overall ship: some wear and tear is evident. I like the navy blue and nautical themes. Jewel is classic Royal Caribbean style. There are places where the carpet is getting thin, with minor cosmetic damage to walls, trim, flooring. This didn't impact my cruise but it is noticeable. There is also a very occasional vague sewage smell we noted. I'm not sure what that's from. We both smelled it and commented when it reappeared. Fortunately it was not constant. Smoking is a problem, which I will describe later. Food and Service: We gave up on the main dining room and retreated to the Windjammer. It was comically slow dining room service. Our waiter just didn't seem to get certain things and the assistant waiter just disappeared. One glass of water is apparently all you can get at dinner. Coffee orders were taken after you were served dessert. I was on this cruise to relax and Windjammer was the answer. I've been on other ships where you struggled to find a table at WJ, but Jewel has wonderful seating options, both inside and outside. There was always something I was happy to eat and it didn't take 2 hours. The staff there was wonderful. The Solarium snack bar had some okay choices for later night snacks but Jewel is lacking in options if you are used to the bigger ships. Bars and lounges: I can't speak to the scene in the Diamond Lounge but the bars were quite sedate. This was not a party crowd lol. No problems with service. Things to do: we pretty much did out own thing. There seemed to be a decent amount of stuff in the cruise compass if you are looking for it. I was always happy to hear Rosario Strings playing as we passed through the Centrum. We really enjoyed the movie offerings, though the cinema is too small. Loved the evening movie by the pool option. Cabin: we were midship on deck 7 in a balcony, overlooking the lifeboat roofs. I actually didn't mind the roofs as it made it feel more private than being open to the promenade deck. The cabin was fine, plenty of storage, everything worked. I was glad I had brought a multiport charging plug extender thing. The ports: Awesome!! Each port was new to us and we loved them all. I had never heard of Alicante before this trip and I really hope to go back there for a longer stay sometime. We had fantastic weather in Spain. April in Valencia is not to be missed. We did an Airbnb experience there which was phenomenal. Uber is inexpensive in Valencia and very handy. The Problem With Jewel: The Centrum design, and smoking. I just don't understand the Centrum as an event space. The floor accommodates about 20 people max, and then people can look over from balconies. You have poor acoustics, with someone on a microphone hawking art auctions or whatever, it's not pleasant. The bigger problem is the smoke, which is sucked out of the casino and up the Centrum which acts as a chimney, spreading smoke up and out. Royal has no doubt crunched the numbers and decided they make more money out of smokers in the casino then they lose from people who don't come back. If you are a smoker, this is your ship. The rules are on your side. For me, it will make me think long and hard about going on Radiance class again. If you are allergic/asthmatic, stay away! I wish they would just add the sealed smoking rooms you see at airports. All in all though, this was a wonderful vacation. This ship is more for relaxing than exciting activities. There is no flowrider or sky diving simulator. It draws an older, quieter crowd of experienced cruisers. Read Less
Sail Date March 2019
Instead of flying from Rome to Canada, chose to do a TA with some interesting places and some heat, we then switched to the Celebrity Summit to do a one week southern Caribbean. Despite disappointment with the Jewel itinerary changes,we ... Read More
Instead of flying from Rome to Canada, chose to do a TA with some interesting places and some heat, we then switched to the Celebrity Summit to do a one week southern Caribbean. Despite disappointment with the Jewel itinerary changes,we had a great time. Embarkation and disembarkation were easy. Ship was old, mid-size, but had more offerings and character than some larger ships. Inside cabin was spacious enough. Dining options in the main dining room and buffet were better than Celebrity, especially the lunches! Entertainment and activities were standard for this class. The live entertainment was very good with lots of dance music available. Some of the games were fun too, even if we'd seen them before. Service was excellent throughout. Dining room staff including head waiter and maitre'd were exceptional. We never felt harassed to buy drink or dinner packages. This was a major annoyance on Celebrity. Diamond benefits are excellent. Would definitely do another Royal Caribbean. Read Less
Sail Date November 2018
Royal Caribbean Jewel of the Seas Nov 5-17 2018 Rome to San Juan. This was our first time on RC and was not disappointed at the ship and staff. This is the best room we have had on any ship and the crew was above average. This ... Read More
Royal Caribbean Jewel of the Seas Nov 5-17 2018 Rome to San Juan. This was our first time on RC and was not disappointed at the ship and staff. This is the best room we have had on any ship and the crew was above average. This reminded me of my first cruise many years ago when the crew was happy and new your name. The Captain was a hoot, and would come on each day announcements with a cheerful and positive attitude. This was a very long trip so we spent 3 days in Rome before leaving, and was in our eyes the highlight of the trip (all the rest was extra cake). Two day before leaving we had gotten contacted by KLM that our flight had been canceled due to Air2sea booking a year ago on a Bump flight? We had to call Air2Sea and tell them about the cancelation. They did not have any idea that it had happened. I insisted that KLM had canceled the flight and I had called them and confirmed that it was, and that I should contact RC for any information. First observation of RC is the disconnect between the travel and the customer. They should have this information first before me. They then told me that it was a good thing that I had Air2Sea and they could fix this. They rebooked on Delta and my 2 stops turned into 3. The Delta Flight was very good and we had and additional hour with a very uncomfortable flight on Italy Airlines (not recommended no leg room). While in Rome they then sent another email that said all the Jewels itinerary stops had been changed due to weather (changed to Canary Islands and St. Martin). This is probably a good call but other ships had been reported going to the places that we had just been changed from. Most of the ship was looking forward to Lisbon as we had, and for this was disappointed. Getting on the ship was a very quick event and waited for our rooms to get prepared. Luggage delivery was very good. I felt sorry for the couple that we met that lived in the Canary Islands (and just had flown out of) and joked that they could maybe do some laundry while off the ship at island (they lived at) they had just left. We had been spoiled a bit on Princess Cruises so the rest is observations of what could be improved for the RC Brand. We loved the food and lots of it, but not much variety. Having theme food nights lets us have a taste of other countries. We did not eat in the dining room at all but ended up in the windjammer when open. The Café (latte tudes?) was very limited on food selection and while the windjammer has such limited hour 7am till 11 something could be expanded to a light snack early in the morning. We had been gaining hours each night coming back from Italy and we would wake up at 4 am and feeling hungry. All the restaurants had been closed, and the only one that opens at 6:30 is the Solarium Café that again is very limited to light snacks. Internet was puffed up as fastest at sea. Nobody I talked with thought much of it. It’s took about 5 to 10 min to load the RC page. They should have a backup system that when not by land can use satellite feeds from deep space to fill the low altitude satellite system currently used. We loved the Movie Theater and would love to see this added to other ships. The movies generally run one a day and then repeated on the big screen on deck. We had to leave early on one of our favorite movies, and expected to finish it later but this was not replayed on the in room TV. Suggestion is to run your played movies on the TV in the room as the kids shows currently are (in room TV is pay preview if you want a another movie). What is up with the “cooler” in the room??? No Hotel room uses a cooler. They use small refrigerators. Coffee Lava azza! One word Nasty (you need to switch out to instant or McCaffee brand! You can bring two bottles of wine but no Water or Soda onto the ship? We don’t drink so water is important to me. I spent over 50 dollars on the 12 liter bottles of water provided by the cruise line with 18% added on. Other cruise lines do this for about 7 us dollars a case. Smoking all over the ship. Deck 5 had ashtrays all down the walking deck. What about the kids that walk on that deck. What about me that does not smoke, but is exposed by trying to get some exercise. The smoking room is next to the Windjammer??. The smoke drifts down the pool deck while trying to watch a movie. Improve the daily activity that happens around the ship. We felt a port expert would have been nice along with other information like education lectures (Paying passenger did volunteer for lectures giving in Geology that was appreciate). This may have been slow because of the change of ports but thought that we should do more than just read, watch movies, cards, and shop in a very limited shopping area. Long itineraries require the Brand to make extra personnel for this lull in long days. We appreciated the extra personnel that were provided for future cruise desk. Princess only supplies one, and is never at the desk. Cruise excursions should be explained better. One paragraph of the excursion should be expanded, and explained about mode of transportation and amount of stops for toilet breaks, and how much time spent at stops. This was not explained until on the tour. Overall the cruise was very nice, but have decided that this cruise line in present state is not for us. We did have a great mix of people our own age, but just think it should be better. Overall price of the trip was Great value. We thank the excellent crew for success of our second crossing of the big pond. Read Less
Sail Date November 2018
Always wanted to take Transatlantic cruise. I am glad we did it and with Royal Caribbean. We can't think of any bad experience all the way. All the crew, food and entertainment was excellent. We are already thinking about next ... Read More
Always wanted to take Transatlantic cruise. I am glad we did it and with Royal Caribbean. We can't think of any bad experience all the way. All the crew, food and entertainment was excellent. We are already thinking about next cruise with RCI. Starting from check-in and right up to disembarking at Civitivecchia the whole experience was very positive. Had similar experience with every stop on the way. Lot of choice with onboard dinning and again the food was very good. We can't say enough for the great service provided by every member of the crew. I believe the Captain sets the example of meeting and greeting all the passengers. We managed our own shore excursions and enjoyed every bit of it. The cabin was very spacious and well laid out and our cabin attendant was excellent. Thank you Royal Caribbean and keep up with your great service. We will be back soon. Read Less
Sail Date May 2018
This was our second cruise with RCL. We chose the Jewel of the Seas because of the ports of call and it fitted best in our holiday planning. The embarkation and and disembarkation went very smoothly! It was impressive. We landed in San ... Read More
This was our second cruise with RCL. We chose the Jewel of the Seas because of the ports of call and it fitted best in our holiday planning. The embarkation and and disembarkation went very smoothly! It was impressive. We landed in San Juan at 10:30 and were on board eating lunch at 12. In Cicitavecchia/Rome our meeting time for disembarkation was 7:15 and we were at the airport at 08:50. I would go again on this cruise. The jewel is a very nice ship. Not to big and not too small were so many activities on board and it really seemed like the crew and staff genuinely wanted everyone to have a good time. The food was excellent and a lot of variety and options. The service - especially in the dining room - was outstanding. Everyone made a point of knowing our names and calling us by name! We are already planning our next cruise. Read Less
Sail Date May 2018
This was my 26th cruise, 4th TA, and first cruise with RC. We departed from Puerto Rico without incident, boarding and checking in was a breeze. The Jewel is one Royals older ships but still has allot of life in her. Some of the ... Read More
This was my 26th cruise, 4th TA, and first cruise with RC. We departed from Puerto Rico without incident, boarding and checking in was a breeze. The Jewel is one Royals older ships but still has allot of life in her. Some of the public rooms seemed a bit dated and worn. The dining room is a classic beauty. We mostly dined in the main dining room and buffet. Our waiters in the Main Dining Room were excellent. We were a table of 10 friends. Quality of food and selection was very good. We ate one night at "Chops Grill." The food was classic steakhouse! I would highly recommend. The only negative about dining is that after 9 PM offerings are very limited. One can get a piece a pizza, hot dog or cookie in the Solarium. The desserts overall were not great. My last 5 cruises were on Celebrity. The Jewel had some of the best entertainment and performers. This was by far one of the most liveliest TA's I have been on, people partied late. What struck me most about this cruise was how friendly the staff and crew was and how approachable the ships officers were on the Jewel. The only negative thing that occurred was I got the "Cold from Hell" 10 days into the trip. I was not alone. I would definitely go back on Royal. Read Less
Sail Date May 2018
Transatlantic cruises are our favorite! We choose this cruise because date worked. Turns out it was one of our best cruises (30+ cruises). We flew to San Juan late on Saturday & stayed at airport hotel (very convenient), took taxi ... Read More
Transatlantic cruises are our favorite! We choose this cruise because date worked. Turns out it was one of our best cruises (30+ cruises). We flew to San Juan late on Saturday & stayed at airport hotel (very convenient), took taxi ($19 plus tip) and arrived at port around 11am. The port was chaos and porters rude. Demanded tip before they would take bag (this was only negative of our cruise). Once in terminal check in was very smooth. Was on ship quickly and went up to Solarium to relax. Jewel of the Seas was showing her age slightly but it was immaculately clean and staff and crew extremely friendly, personable and informative. We had balcony stateroom (8026) which was nicely appointed, plenty of storage and very quiet. Our cabin was also close to forward elevators. Excellent cabin steward, Kevis. He remembered little things and alway had smile. Mattress very firm (translate hard). Kevis went above & beyond to remedy that. Had excellent table with great table mates. Our waiter and assistant were both new to their jobs so service was slow but they worked hard. Fantastic head waiter Gianni. He was very present. He fixed issues immediately. He also took special care of my husband who has special dietary needs due to health. Don't like changes to menu, especially only 1 new dessert each night but food was always delicious. Loved the savory bite rolls. Headliner shows were excellent this cruise though the production shows not as good as usually. I would cruise just to see some of those entertainers again. The enrichment lectures were a disappointment. Only 1 lecturer was scheduled and she was not a good speaker. A real let down for my husband. Being smaller ship, many activities were in Centrum. It was just too small for some of the Activites held there. There were only 25 seats. The staff & crew were one of the best, if not the best we ever encountered. The tone was set Captain Dustin and his officers. The were present, always smiling and made us feel valued and welcomed. There were a few crew who made our cruise so special by their warmth and friendliness. They were not assigned to us but just went out of their way to greet you. And once they knew you, they took the time to talk with you each time they saw you. (Maileen- dining room, Jennifer-bar staff, Loupesh-disembarkation Coral theater. The ports were all beautiful. We did 4 ship excursions-2 excellent, 2 not good. The shore excursions manager Claudio was very helpful. He listened and seemed to truly value our input. He also made up for poor excursions. Disembarkation was amazing. It was relaxed, calm and peaceful. Not the usual experience. When we got off the ship, we were greeted by Captain Dustin and some officers with handshakes and a heartfelt thank you for cruising with them. Like I said, amazing. The seas were calm and weather good the whole trip. Though it was breezy! The shuttle to Rome's City Center went so smoothly. A great cruise, tremendous memories, new friends and only 1 lb gained. Hope we will sail on Jewel again. She is a beautiful ship with even more beautiful staff & crew Read Less
Sail Date May 2018
RCCL offered a very attractive price for this cruise, and we were looking for a smaller ship (i.e., less than 3,000). The Jewel is not new, but it has been kept up well and the public rooms are all very nice and comfortable. The service ... Read More
RCCL offered a very attractive price for this cruise, and we were looking for a smaller ship (i.e., less than 3,000). The Jewel is not new, but it has been kept up well and the public rooms are all very nice and comfortable. The service was outstanding, starting with a very visible and friendly captain from Canada. Everything operated very efficiently and, if something was to our dissatisfaction, the staff attended to it very quickly and in caring fashion. The itinerary was terrific, making 6 stops (3 Canary Islands, Gibraltar, Alicante and Valencia, Spain with disembarkation in Rome). All the stops were very nice, particularly Alicante and Valencia. We had plenty of time to tour, and could walk easily to virtually all ports. Entertainment/music was generally very good. A weak point was the so-called "enrichment program" with amateurs. Bartenders were incredibly efficient and service-conscious, and always with a smile (e.g., Javier from Columbia and Girish from Mauritius). Embarking in San Juan and disembarking in Rome were extremely smooth. Captain and his officers met us either going off or coming back on ship at many ports--a nice touch. This is something you can hope to enjoy with a small ship, and the Jewel delivered. We've done a lot of transatlantic cruises--some on newer or bigger ships--but this was the best. Read Less
Sail Date May 2018
As a New Diamond Member with Royal Caribbean and have done more then 42 Cruises with various companies. We are proud and pleased with the Enterainment on the Jewel of the seas. The " Fly On" acts i think were a lot more ... Read More
As a New Diamond Member with Royal Caribbean and have done more then 42 Cruises with various companies. We are proud and pleased with the Enterainment on the Jewel of the seas. The " Fly On" acts i think were a lot more presentable and distinguished then the Ships production shows themselves. The Singers and dancers were probably the weakest then most ships. However the ship was BUSY! with tons of variety and lots of entertainment options around the Vessel. This 14 night repositioning cruise had continuously brought out great bands in all lounges and great parties. Andrea who is the current cruise Director from Italy ( coming from MSC and Norwegian Cruise line was out and about making sure all guests were having a great time. He was a very nice, organized Cruise Director. Disappointed to see the Cold Soups go.. from Royal. We did the Vision of the seas last year through Scotland, Ireland and they offered a different chilled soup each night. Banana, Strawberry, EXTC. Ports through the Canary Islands were extremely beautiful with fair port hours from the ship we are very pleased and grateful for this cruise experience. Read Less
Sail Date May 2018
Great to be back on the smaller ships after being on the Allure and the Harmony. The Jewel was in as good of shape as it was when I was on it when new. Yeah they have eliminated some things, but so have all the others. The food in ... Read More
Great to be back on the smaller ships after being on the Allure and the Harmony. The Jewel was in as good of shape as it was when I was on it when new. Yeah they have eliminated some things, but so have all the others. The food in Chops Grill was great. The waiter/server was the best in the business. The ports were really clean ad had lots of places to see. The excursion to Valencia, Spain was great. Didn't know any thing about this stop until we arrived there. Saw a great deal in the 3 and a half hours we toured. Pastry in Lisbon to dye for. We have been there a few times so we took the shuttle to town and walked around, took pictures and just enjoyed people watching. The Azores was LUSH, thought I was in Ireland, if you go there you have to tour, the landscape, the color , the people and quite a new cruise ship terminal that's not finished yet. Read Less
Sail Date November 2017
This was our 4th or 5th cruise on the Jewel. Beautiful ship with a fantastic crew. However there are a few things that seem to be unfolding on Royal. New cabins have expanded the guest population but have also reduced the number of ... Read More
This was our 4th or 5th cruise on the Jewel. Beautiful ship with a fantastic crew. However there are a few things that seem to be unfolding on Royal. New cabins have expanded the guest population but have also reduced the number of crew. The Main Dining room has become crowded with fewer wait staff and more congestion. The food was good. As I have a very bland pallet it does not take much to please me. What I did do was over eat. Our cabin was one of the newer cabins on Deck 11. Since we were on a back to back we had to switch cabins after the first 12 days and moved down the hall to a second one. All Royal Caribbean advertisements list these balcony cabins at 204 sq ft. Trust me they are not. I would venture to say they are no more than 175 sq ft. Lastly I do wish Royal would enforce the hand sanitizers on their ships. The health of the crew and passengers are important and the sanitizers should not be an option to only "suggest". Read Less
Sail Date November 2017
Trans-Atlantic Cruise. Lots of time on the ship with close friends. I personally enjoy the trivia. Some of the activity personnel seemed to need more training in running the trivia. For example: The day they had "Beatles" trivia, ... Read More
Trans-Atlantic Cruise. Lots of time on the ship with close friends. I personally enjoy the trivia. Some of the activity personnel seemed to need more training in running the trivia. For example: The day they had "Beatles" trivia, the young lady couldn't find the Beatles trivia, so she replaced it with Elvis Trivia that was to be used on another day. I felt bad for her as when she played the "Elvis" trivia she didn't realize she was playing the answers, so everyone got the answers right. It was humorous but I felt bad for the young lady. The meals/service in dining were outstanding. Cabins were well kept. Especially loved Lisbon and Azores!! The crew was outstanding. The Canadian Captain was quite friendly and quite professional. It was nice to see the officers attending out Diamond events. They were very friendly and positive about everything. The maître d at our dinner had asked how everything was going. We told him we had one incident where one of our friends didn't receive their breakfast room service. He immediately took care of it and our friends received their breakfast on time the next day. The maître d went beyond his way to have chocolate-covered strawberries delivered to all of our rooms as a gesture of commitment. Read Less
Sail Date November 2017
The whole trip was awesome except the Valencia panoramic tour from the ship where the tour guide left me behind only to have to find my own way back by public bus and taxi. RC comment.sorry. My final bill posted on my cabin door was taken ... Read More
The whole trip was awesome except the Valencia panoramic tour from the ship where the tour guide left me behind only to have to find my own way back by public bus and taxi. RC comment.sorry. My final bill posted on my cabin door was taken from my visa account and then followed up by three pending gratuity charges. Next cruise with them will be cash. The cruise was peaceful and very relaxing. The buffet food was a great improvement from previous cruises in the adventure of the seas.by far I will continue on the jewel of the seas.looking now to return to Rome from San Juan to Rome on the same ship. The deck chairs were needing replacement in the smoking area as once you sat down you have a difficult time to get out of them especially for seniors.the staff in all areas were excellent except for the excursion desk where all I got was a sorry. I canceled the next two port excursions with them to find my own off board excursion Read Less
Sail Date November 2017
This is a gorgeous ship. We like the multi-story centrum, all the marble accents on the floors, nice carpets and art work all around. Weather was not the greatest, lots of cloud and dull days, a little bit of rock and roll but we had no ... Read More
This is a gorgeous ship. We like the multi-story centrum, all the marble accents on the floors, nice carpets and art work all around. Weather was not the greatest, lots of cloud and dull days, a little bit of rock and roll but we had no storms or rough seas. Embarking and disembarking were slick and efficient. There were so many Diamond cruisers that the ship had to open up the Safari Lounge every evening for happy hour and even that was full but it worked out really well and was appreciated. Hot and cold appies were provided. Chops, Giovanni's and Izumi were all excellent. Sadly, we can't say the same for the main dining room. Some soups and desserts were excellent but mains were disappointing. Compared to previous cruises, the waiters seemed to be harried and under time pressure. We actually preferred Windjammer in the evenings. It was very busy at breakfast and lunch but nice and relaxing for dinner. There's a big selection, you can go at your own pace and take as much or as little as you wish. Curries are always available and were always good. Given that we had so many days at sea, there seemed to be a lack of enriching activities. Although not officially on the program, 'Fred the astronomy guy' was a master of his subject and most interesting. Ports were Valencia, Lisbon and Ponta Delaga. In each case, we wandered ashore ourselves and explored on foot. Over the years we have seen evidence of cost cutting but then fares have not gone up much either. Overall, Royal Caribbean does a great job and staff provide excellent service. Read Less
Sail Date November 2017
Incredible deal for visiting Rome, Valencia Spain, Lisbon Portugal, Porta Delgada Azores. Very nice itinerary for a great price. Our first transatlantic cruise and already planning another one. Ship was in good overall shape for age. ... Read More
Incredible deal for visiting Rome, Valencia Spain, Lisbon Portugal, Porta Delgada Azores. Very nice itinerary for a great price. Our first transatlantic cruise and already planning another one. Ship was in good overall shape for age. Noted some areas that could have been cleaned a little better but not bad overall. We arrived 2 days early in Rome and did a Vatican/Colosseum combined tour that fit our needs well but be prepared for a LOT of walking doing both in one day. Lisbon walking tour was very good also. Canadian Captain was very easy to understand and staff overall was very friendly. Aleksandr in the main dining room was exceptional as was Rommel (didn't work together but sat in both sections and seen Rommel daily in the Windjammer as he greeted each day with a different accessory making it fun. We enjoyed 2 movies in the ships cinema which was surprisingly big and well laid out. Menu in the main dining room was good daily - for breakfast and lunch we usually opted for the windjammer as it was quick and easy. If staying in Rome the Hotel Condotti was clean and nice place to stay by the Spanish steps with lots of food and shopping in the area Read Less
Sail Date November 2017
The cruise was great. The staff was excellent and went out of their way consistently. The ship lacked a quiet room/library and had very little reading material. So make sure you bring your own. There were board games on the ship, but ... Read More
The cruise was great. The staff was excellent and went out of their way consistently. The ship lacked a quiet room/library and had very little reading material. So make sure you bring your own. There were board games on the ship, but most of them were missing pieces. I was surprised that they don't restock every cruise. The internet service is intermittent, especially when we were in the middle of the Atlantic Ocean. I did not get why they charge $25 for pool towel you don't return. It is not like you could take them home, or you would even want to as they are old and worn. The deserts need work. They clearly don't know the basic ingredients of most good deserts....Flour, Butter, Eggs, Milk. The were incapable of making bakery cookies, they could not even make a basic butter cookie. In fact the pastry chef who I spoke to on the ship didn't even know what a butter cookie was. The measl in the main dinning room were good, the buffet not so much. Park West acted inappropriately throughout the cruise. They boarded on harassment. Constantly stopping guests and trying to persuade them to attend their auction. During the action I attended, they mocked guests who went and did not participate. They also lead guests to believe that the pictures were original, they were not. They did not inform US citizen of their right to refuse pictures they bid on. They overly inflated the value of pictures. They showed a lithograph done by Peter Max and told us that it was worth $20,000, but today they would give it away by starting the bidding at $8,000. In August 2017, the original was sold at a gallery in East Hampton NY for $3,800. Surprisingly the cruise had more gay people than I expected. I would estimate that 10% of the people on the cruise were gay. Most of them were couples and kept to themselves. It would have been nice if they had more LGBT events then the one bar at 11pm nightly that they designated as a meeting place. An afternoon poolside brunch would have been much more appropriate. I purchased a few items on the ship including two watches. The price on sales days are similar to that of Costco. You won't get a bargain, but if you like the item it might be worth buying. All in all, it was a wonderful trip and I would highly recommend Royal Caribbean. Thank you Royal Caribbean! Read Less
Sail Date November 2017
I enjoyed the cruise the staff was wonderful however, the entertainment in the piano bar was a bit dull. I thought the food was good; The shore excursions could have been a bit better; The fashion show was fun and enjoyable. The staff ... Read More
I enjoyed the cruise the staff was wonderful however, the entertainment in the piano bar was a bit dull. I thought the food was good; The shore excursions could have been a bit better; The fashion show was fun and enjoyable. The staff in the stores were pleasant, The weather was not great but it is the season. I really enjoyed meeting new people not many single travelers on this cruise. I sat at dinner with a group of 4 others which was nice; I received a fruit basket and bottle of wine upon my arrival from Carrie whom I booked the cruise with at Royal; The transfers went smoothly although the airport in San Juan was horrible due to the hurricane. Everything moved at a snail pace and very upsetting with the flight delays; I did not like the transfer from the ship to San Juan airport since your luggage follows on a truck, Read Less
Sail Date November 2017
Bucket list trip for both of us. Enjoyed three unforgettable days in Rome before embarking on the 13 day cruise. Overall accommodations were very good. Frustrated with length of time in Valencia, Spain due to poor timing of port security ... Read More
Bucket list trip for both of us. Enjoyed three unforgettable days in Rome before embarking on the 13 day cruise. Overall accommodations were very good. Frustrated with length of time in Valencia, Spain due to poor timing of port security to do their jobs which prevented us from leaving the ship on time to spend a full day there. Beware of any port of call that is on a Sunday. Most of these sleepy little towns are not open or open later after lunch. Finally, the cruise lines and Puerto Rico are trying to get back to normal but they are NOT, right now. Disembarkation was a nightmare and the good old USA customs and security folks will make you wish you had not picked this port as the last stop. Long lines and the inability to handle two cruise ships unloading and reloading thousands of passengers in one day is not within the capacity of the port authority, the hotels or the airport as of this writing. Royal Caribbean may want to say that all is well but it is definitely not. We certainly hope that the reconstruction efforts will improve things in time but we don't expect anything resembling any improvement for months. Book wisely. Read Less
Sail Date November 2017
We'd been to Rome in 2006 and therefore stayed in Civitavecchia for 2 days beforehand (Hotel San Giorgio). If you want food groceries, snacks, and wine you will want to walk 6-7 blocks up the hill on the main drag to the larger ... Read More
We'd been to Rome in 2006 and therefore stayed in Civitavecchia for 2 days beforehand (Hotel San Giorgio). If you want food groceries, snacks, and wine you will want to walk 6-7 blocks up the hill on the main drag to the larger grocery store as it has the best prices and selection. Hear are our random thoughts on our Nov. 6 transatlantic to Puerto Rico: - this ship is beautiful with lots of glass but many parts of it have been repainted often - lots of creaking as it moved - our JS (#1040) did not have a fridge, only a cooler that LOOKS like a mini-fridge - first time without a drinks package but I DID buy a 10-drink package onboard for $85 USD - bought the soda package and the 100+ flavours in the 2 Windjammer machines were fantastic. I used the Fanta Zero choices the most. Beware, though, that there is no access to these special machines after 9:00 p.m. - the guitarists in the various bands were exceptional, and my favourite was Dmytro, the classical player from the Ukraine - Karaoke on the sea days ran from 9-10:00 p.m. and it would have been nice to have it go a little longer - on our 1st cruise on the Liberty in '14 there was a speaker in our stateroom for the Captain's announcements; the speaker could be attenuated with a dial...why can't they have this on all their ships? It certainly wasn't available to us on the Jewel - Voom was extremely un-Voom-ey; a friend was taking online classes and actually had to stop as her streaming version was way too unreliable. Ours was the same, and the price for the wifi is absolutely ridiculous - Analiza Ching, the rock 'n' roll violinist was, as expected, the best entertainer on our junket - Trivia in the Schooner was fun, but some of the various hosts' accents made it quite difficult to discern what they were saying - From the Hoho bus, Valencia was pleasant and nice - in Lisbon you can take a Hoho bus within yards of the ship; no need for the $8 shuttle. Lisbon was gorgeous - it was wonderful to see Gibraltar and Tunisia in the daylight hours, and the weather cooperated - We did an all-day 4x4 tour on the Azores island we landed at. Sergio, the driver, was good but seemed to soft sell requests for tips on the way back to the ship; do NOT ask for good ratings on Trip Advisor and then ask for tips, please as most will tip regardless. That being said, the island we were on (Sao Miguel) rivals Bora Bora for pure beauty! It was green, lush, magical, and gorgeous. - the weather after the Azores was cloudy, rainy, and gloomy. It was easily the worst any of us had seen on a transatlantic - Regarding our JS, the toilet and those nearby had a few issues one morning. Our bed with two light and very thin toppers was hard, but we are side-sleepers. Friends had a JS underneath the Windjammer and could not sleep as carts over the tiled floor above rattled all night long. They brought up the issue twice and were then given a 2-bedroom spot near the rear-most elevators for the remainder of the cruise - We guitar players are a dime a dozen, so why doesn't every resort and ship in the world have a few available for rental??? - Our CD, Cruisin' Susan and the Activities Director (Martin) were very good - For any who have heard of the legendary Cruise Critic Host "Clarea", he, his wife (they had the stateroom next to ours), and their "Bob"-tourage were a lot of fun! - The Puerto Ricans on this journey seemed to take over some of the night spots but we were happy for them as the hurricanes hit their island very hard recently - One of our roll call crew organized "California Kitchen" and "Chef's Table" meals; these were wonderful with lots of wine but the one with 20 attendees lasted FOUR hours! - Our fave server was LaToya in the Schooner Bar - We had "My Time" dining and rarely used the Dining Room. The food was alright there but there was ALWAYS something to love at the Windjammer - The large shrimp in Chops were to die for. My favourite food, though, was a smokey tomato soup served at the Chef's Table - Our slot pull was, by far the worst we have ever seen re: results; it was fun but the return on $15.00 was only $3.50. Do NOT go into Casino Royale for ANY reason (other than for $2 Mimosas or a slot pull) if you can at all avoid it! - Overall the entire staff was kind and helpful, including Guest Services - Those who went to the Diamond-and-higher 5:30 p.m. daily get-togethers in the Safari Club said the munchies, etc. were the best they every had. Thanks in part to the positive vibe from our numerous Roll Call posters, we had an absolutely fantastic time. The Jewel is a quaint, loveable smaller vessel that has lots of glass and is the perfect middle-aged conveyance for a transatlantic crossing. Read Less
Sail Date November 2017
Jewel of the Seas Ratings
Category Editor Member
Cabins 3.0 4.3
Dining 3.0 3.9
Entertainment 3.0 3.6
Public Rooms 4.0 4.4
Fitness Recreation 5.0 4.0
Family 4.0 4.0
Shore Excursion 4.0 3.9
Enrichment 3.0 3.5
Service 5.0 4.4
Value For Money 3.0 4.0
Rates 4.0 4.2

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