4 Royal Caribbean Jewel of the Seas Mexican Riviera Cruise Reviews

An offer came in our email and the price was hard to beat, so we called RCI to book the March 7th cruise on Jewel of the seas. We decided to upgrade to a superior balcony, cabin 9254 and specifically asked if it was obstructed in any way ... Read More
An offer came in our email and the price was hard to beat, so we called RCI to book the March 7th cruise on Jewel of the seas. We decided to upgrade to a superior balcony, cabin 9254 and specifically asked if it was obstructed in any way and was told it was NOT... well they LIED!!!!! it is obstructed on not 1 or 2 but all 4 sides ( including up and down) so our views of the ocean were extremely limited! window washing equipment up and below us, a ladder for the window washer to the right and a hugeeeee i beam to the left!!!!! and for this view i paid MORE than a regular balcony!!!!! to say we were disappointed with our accommodations is an understatement! Boarding was a piece of cake, used capitol parking and we were at the terminal in less than 5 mins!, once inside, they do a great job of directing you to the proper lines and what information to have ready. check in was under 15 mins!, riht up to our stateroom to our major disappointment. went to guest services who told us that there was no place to move us, and that it was not a restricted view!!! i invited them up to the cabin to see for themselves!( nobody ever showed up) on to lunch at the windjammer... food was overcooked and mostly cold by the time that we got there! luckily we knew about the seaview cafe, best food on the ship! wonderful chili and fried fish! Meals in the tides were disgusting at best. Prime rib was raw, had to send it back 2x to get an edible piece, 2nd night the beef tenderloin was MOOING!!! the 2nd piece was so tough you could play hockey with it!, we skipped the 3rd night due to the poor performance... also rolls are COLD! i mean ICE COLD every night, bar service in the main dining room was a hit or miss, usually having to ask 4 or 5 times! no smiles on the waiters at table 144 must have been the end of their tour. another note was that there was NO escargot yet again ( have read this on other reviews) for the entire trip, they substituted with minuscule scallops in the escargot trays! Chops on the other hand was FABULOUS!!! of COURSE ITS A 39.00 UPCHARGE to go to that restaurant, steaks were cooked perfectly, service as it should have been and WARM rolls! everything of any quality has an UPCHARGE on this boat! you cant even get freshly squeezed orange juice without paying 2.50!!! coffee is starbucks and was delightful but again a 5.50 UPCHARGE for coffee!!! the most memorable person was the room service delivery guy he was FANTASTIC!!! as for our room steward, even though asked repeatedly every day, couldn't seem to remember to fill the ice bucket! but room service brought up the ice with a smile 2x a day!!! NOTE..... if you are a smoker..... there is NO smoking in the casino on formal night!!!!! no announcements made, but they not so politely tell you that when you light up on that night! casino was average for a cruise ship, saw people winning 5 and 6 hundred, so the slots were paying, even on the way back! NO free beverages in the casino, even though i had well over 1500 points! major disappointment! BINGO..... DONT Bother!!!!! $48 FOR 4 GAMES OF BINGO and the payouts were only $200 a game!!!!! majorrrrr rip off! Activities were varied and the staff was EXCELLENT!!! got people involved and made it fun to be by the pool! everything on RCI has turned into an " extra" getting your room is inexpensive, but the charges were MORE than the cruise, AND my husband and i DONT DRINK!!!!! all in all ill go back to carnival, where they do NOT nickel and dime you to death! Read Less
Sail Date March 2013
Been on a few cruise with my kids and Jewel was just average. Not RCCL's most up to date ship with a very small pool area (and pool), and next to no deck chairs available if you don't reserve one before 08:30. Do this even ... Read More
Been on a few cruise with my kids and Jewel was just average. Not RCCL's most up to date ship with a very small pool area (and pool), and next to no deck chairs available if you don't reserve one before 08:30. Do this even though they say reserving is not allowed. Nobody pays attention. Unfortunately no pool side BBQ's, you have to hike somewhere to find food and bring it back to your deck chair. While the service and entertainment was great as per RCCL's standards, I found that family activities were sadly lacking. Parties in the bars were the main focus as this is a revenue generator for RCCL. Food on board was only average. While at the pool area on day 2, was sitting in the jacuzzi talking the previous nights dinner and most seemed to agree the prime rib didn't really taste like beef!!!!! While I would do RCCL again, I would steer clear from the smaller ships and go to the newer ones such as Oasis. They do tend to nickel and dime you as well. You must buy the soft drink package for the kids (free on Disney) and ship board drinks are extremely expensive, so smuggle if you can!!!! Disney allows you to bring a bottle or 2 of booze without smuggling, they just ask that put it in your checked baggage. They won't make you feel like a criminal and you won't get surprised by a two ton bar tab at the end of your trip!!! Happy cruising. Read Less
Sail Date March 2012
My husband and 8 year old daughter and I sailed on Royal Caribbean for the first time (5 Cruises with Carnival and 1 with Disney). This was by far the best cruise experience. I had always asked myself "Is Royal worth the extra money ... Read More
My husband and 8 year old daughter and I sailed on Royal Caribbean for the first time (5 Cruises with Carnival and 1 with Disney). This was by far the best cruise experience. I had always asked myself "Is Royal worth the extra money they charge"? My answer is YES! The ship is beautiful in design, easy to navigate and exceptionally maintained by the staff. In our opinion the food quality, and selection was superior to Carnival or Disney. The design of the Windjammer Cafe was well laid out, I never waited in line to get my food or to get a table, even on sea days! Staff appeared happy and were genuine in all areas of the ship. My daughter loved Adventure Ocean. This particular week had only 100 children on board. The staff combined the 6-8 year olds with the 9-11's which made my 8 year old daughter very happy. She was able to play with the older kids and be able to do different kinds of activities. In her words she preferred Adventure Ocean over Camp Carnival because "the councillors played with us and didn't just sit and watch us". My greatest surprise was how many of the bars were smoke free. This has always been my biggest complaint about Carnival, lots of smokers and no where for non-smokers to enjoy a drink in the evening. I am not a gambler, but Royal even had one night designated smoke free in the casino. I really felt that Royal tried to accommodate both preferences. (I did notice that the number of smokers on this particular cruise was extremely low compared to what I am use to). For the first time ever on a cruise, we booked an excursion not offered by the ship. If you travel to Costa Maya you must book a tour with Native Choice Tours. They are professional, safe and have great prices. My family did the Mayan Experience tour. Our guide "Joel" was very knowledgeable and passionate about his culture, I learned so much. After touring the ruins we visited a Mayan Community, were we made tortillas and enjoyed a locally prepared buffet lunch, it was awesome! My daughter loved the experience. In my opinion you can't have a bad cruise, they are all what you make them. However, Royal Caribbean wowed me and my family, the price difference is definitely worth it. The only thing that I missed from Carnival, were the robes!! Read Less
Sail Date January 2012
We had not sailed on Royal Caribbean before and had high hopes. We traveled with 20 friends from our church and with pre-paid gratuity we all got to sit together in the Tides Restaurant, lower level, 6:00pm sitting. We had 3 tables: one ... Read More
We had not sailed on Royal Caribbean before and had high hopes. We traveled with 20 friends from our church and with pre-paid gratuity we all got to sit together in the Tides Restaurant, lower level, 6:00pm sitting. We had 3 tables: one 10-seater, and two 6-seaters. Only two waiters were assigned to us. (one Waiter and one Assist. Waiter) On the first night, the service was terrible. It took so long that some folks in the group missed the 8:00pm show. The waiters' attitude varied from indifferent to downright hostile. It was so bad that several people felt the need to talk to the head waiter. On the second night the service was tremendously better and the attitudes were fine, but 2 waiters just could not serve 22 people in a timely manner and it was still quite slow. (over 40 minutes to get the appetizer) Again a couple of people had a discussion with the head waiter because we felt he could have assigned another waiter. He never did, but the remaining 3 nights were fine, although I judged the quality of the food to be less than top-notch and never particularly hot. My wife and I foolishly bought the Coke package for about $70.00 (ridiculous!) but almost every time we got a Coke anywhere on the ship it was flat and tasted terrible. I ordered one at a bar and it had some alcohol residue left in it from those multi-product hand-held dispensers so common in bars. I took one sip and gave it back. Every night we complained to the waiters that the Coke was bad and every night they apologized and said they would get it fixed, get it from another dispenser, etc, and every night it was still bad. On the last night I went to Guest Relations (or whatever they call it) and told them my concern. The attitude was basically,"So?" I pressed my point a bit and she asked if I had told anyone. "Every night." After a bit more prodding she finally asked my cabin number and looked me up. I was then told that since I prepaid for the Coke package there was nothing she could do. That may have been true at that point, but the attitude is what really annoyed me. I never heard any words like "We're so sorry you had a problem". Almost every one we had was bad. Everyone else in our group who bought the package had the same problem:$70.00 for bad Coke. I would NEVER buy the Coke package again. The Windjammer buffet was quite disappointing. The breakfast eggs were reasonably warm most days, but the potatoes were always cold and chewy. I tried a hamburger one afternoon and it was obviously made from a commercial frozen patty and it was served at room temperature, not even slightly warm. One bite and I put it down. The cheese slices were warmer than the burgers. Yuck. After a few days I began to feel like Charlie Brown and Lucy with the football. I knew it was going to be bad, but I kept trying it again. I guess that makes me the crazy one. Going to the Windjammer was like going to the Golden Corral on Sunday at lunchtime. It was a zoo and the food was bad. Our cabin steward was excellent and the over-all experience was OK, but the above-mentioned issues clouded the experience. On a positive note, the ship didn't hit any rocks, no one on our ship got sick, and no one got left in Mexico. Read Less
Sail Date January 2012
Jewel of the Seas Ratings
Category Editor Member
Cabins 3.0 4.3
Dining 3.0 3.9
Entertainment 3.0 3.6
Public Rooms 4.0 4.4
Fitness Recreation 5.0 4.0
Family 4.0 4.0
Shore Excursion 4.0 3.9
Enrichment 3.0 3.5
Service 5.0 4.4
Value For Money 3.0 4.0
Rates 4.0 4.2

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