5 Helpful Votes
Sail Date: November 2018
We chose this Thanksgiving cruise because it was a renovated ship and had a port every day. There was a good mix of traditional beach & shopping ports (St. Thomas, St. Maarten, Barbados) and newer exotic ports (Grenada, Dominica). We ... Read More
We chose this Thanksgiving cruise because it was a renovated ship and had a port every day. There was a good mix of traditional beach & shopping ports (St. Thomas, St. Maarten, Barbados) and newer exotic ports (Grenada, Dominica). We were in port from 8:00-5:00 every day so we were able to sleep in on some days, get a full day in port on other days, and always make it back to the ship to sit down for a family dinner. I really like the predictability of the 8-5 port schedule. It's very easy to keep it straight in your head. We really wanted beaches and relaxation so we did not book any excursions. There were lots of teens & kids on the boat so our daughters made friends and were excited to meet up with them every evening when we returned from port. There was a rock climbing wall, golf course and kids' pool, but the ship was still a manageable size. We were not overwhelmed by people or lost trying to find each amenity. Disembarkation was not a total zoo like it can be with the mega-ships. This ship has an indoor cinema and outdoor movies by the pool, which we love, but they repeated several movies over the course of the week. No movies on the "network" TV in the room (we really like that about Norwegian & Princess). All-in-all, the amenities were pretty good and the cabin renovation was nice. One thing I HATE about the renovations is the lack of outlets in the cabin! We always bring an extension cord. I like to unplug (we don't buy internet on the cruise) but we still need to charge cameras, iPhones, Kindles, etc. Royal Caribbean does the best with service, embarkation, disembarkation and all the little details. The dining room food was a bit boring with the same menu almost every night, but I think they do that to push you toward the specialty paid restaurants. The buffet food was pretty good, but there were alot of "repeats" there too including Indian food all the time. I love Indian food but was a bit baffled to keep seeing it for lunch every day. Many of the buffet & dining room desserts were bland, but others were excellent. The buffet was not open all the time. For example, when you get back from port at 5:00 PM, it's not open. It did not re-open until 6:30 on port days. Also, there was not a continuously open burger/pizza place for the kids like most other cruises have near the pool. We had no issues with food availability, but when you have kids you expect to find that type of convenience food regularly available if they did not eat in port. We did LOVE that breakfast room service is still free on Royal Caribbean if you just do the continental breakfast. I love to relax in bed with my coffee and ease into my day. It's also nice to give the kids milk, fruit or a pastry while they watch cartoons in their pajamas. If you want hot breakfast (eggs, etc.) for room service, there is a charge. On Thanksgiving night, they did a HUGE dessert showcase in the buffet with chocolate covered strawberries and a chocolate fountain. We had our actual Thanksgiving dinner in the main dining room and it was underwhelming. We ended up going to the buffet afterwards. The gym was pretty good with sturdy treadmills and plenty of machines & free weights. There were a few free fitness classes and a few paid ones. Not as many classes as on other ships, but there was always 2-3 classes every morning-- usually spinning, abs and yoga. The fitness classes were in an open area in the middle of the fitness floor which was annoying because you had to hear the spinning instructor SCREAMING across the entire gym while you tried to listen to music on your treadmill. One downside of the gym was no TVs on each treadmill/elliptical. Not a huge issue, but a nice feature on other cruises. Given that this was an older ship, the gym was still pretty large. It was much larger than I expected. We did not do any posed family photos on this cruise, but it did look like they offered a variety of different backdrops. Read Less
4 Helpful Votes
Sail Date: August 2018
This was our first cruise and we choose RC based on the reviews of suitability for young families. Overall we had a great time but felt that for the cost it wasn't worthwhile and probably won't do a cruise again. Preboarding ... Read More
This was our first cruise and we choose RC based on the reviews of suitability for young families. Overall we had a great time but felt that for the cost it wasn't worthwhile and probably won't do a cruise again. Preboarding the customer service with RC was terrible. The website for booking dining etc was all geared around people who knew how cruises work. As first timers it wasn't clear about the differernt options, and as the phone lines costs 7p per min it wasn't easy to resolve issues. Also, the website couldn;t cope with trying to link 3 bookings (we were a party of 7) together to main a dining reservation for all of us. Onboard staff were very friendly, particularly in the main dining room and kids club. We are English, and the rudeness of other nationalities (particularly American's) in the buffet restaurant was awful. My young children were pushed out of the way by people wanting to get to food with no apologisies. The queues for the outside bar were very long at times with only one person serving. I walked away after waiting too long. I was looking forward to going to the theatre a few times but the show times didn't work around young children (first show time was 9:15pm) and the quality of the shows wasn't what i expected (a poor ventriloquist, only one dance show). I was surprised by the number of smoking areas of the boat (pool bar, an area by the pool and another area I forget). It wasn't pleasant walking through these areas and it felt very odd to have smoking in such a communal area. Maybe American smoking laws are different to the UK? All the destinations on our cruise were easy to get from the port to the main town/beaches, with buses laid on by the port for a small fee (€5-€10). We didn't do any RC excursions as there were so many other options (tourist buses etc) which were alot cheaper. Read Less
1 Helpful Vote
Sail Date: July 2018
The ship: I think it's a middle big ship. It wasn't too big to have an overview of all the decks. But enough space for all the passengers. Food/dining: Tides diningroom: we got a personal table for all the 7 days, with ... Read More
The ship: I think it's a middle big ship. It wasn't too big to have an overview of all the decks. But enough space for all the passengers. Food/dining: Tides diningroom: we got a personal table for all the 7 days, with the same waitresses. I liked that, because then we got to know the waitresses. It was very good service and they tried to get to know us and chat. Windjammer: it was an almost all day buffet (breakfast, lunch and dinner). Very good food! They varied from day to day, like: american, greek etc. But it was also something that were the same every day. So it was always something to eat! I recommend breakfast and lunch in windjammer. And then dinner at the tides diningroom. Service: Every employee I met was nice. They did always greet you. Our head-waitress was very good. He did a recommendation on the menu everyday, and could always get what you wanted. Like 2 maincourse, or two dessert etc. The housekeeping was good. They clean the room twice a day, and makes towles-animals. Every evening you get a program on the bed for the next day. Shows: There were shows almost everyday. One day without show. And often the same show twice a day. The content varied: juggler/circusartist, sining (legends and divas), Tango bueno aires (dancing and singing), west end to broadway (singing and dancing), farwell show (illusionist, singing and dancing). Very great and fun shows at the evening. Good singers and dancers! Activities: A lot of different acitivities. Trivia, music, dancing, party, sport (climbing, volleyball, basketball), courses (example napkinfolding). Just remember to have a look at the program the evening before and plan your day. Or you can just have the program with you, and if you want to do something see if there is some acitivity ongoing. We visited many fine cities. We were in every shore/city in a great amount of time. Read Less
3 Helpful Votes
Sail Date: May 2018
As a New Diamond Member with Royal Caribbean and have done more then 42 Cruises with various companies. We are proud and pleased with the Enterainment on the Jewel of the seas. The " Fly On" acts i think were a lot more ... Read More
As a New Diamond Member with Royal Caribbean and have done more then 42 Cruises with various companies. We are proud and pleased with the Enterainment on the Jewel of the seas. The " Fly On" acts i think were a lot more presentable and distinguished then the Ships production shows themselves. The Singers and dancers were probably the weakest then most ships. However the ship was BUSY! with tons of variety and lots of entertainment options around the Vessel. This 14 night repositioning cruise had continuously brought out great bands in all lounges and great parties. Andrea who is the current cruise Director from Italy ( coming from MSC and Norwegian Cruise line was out and about making sure all guests were having a great time. He was a very nice, organized Cruise Director. Disappointed to see the Cold Soups go.. from Royal. We did the Vision of the seas last year through Scotland, Ireland and they offered a different chilled soup each night. Banana, Strawberry, EXTC. Ports through the Canary Islands were extremely beautiful with fair port hours from the ship we are very pleased and grateful for this cruise experience. Read Less
1 Helpful Vote
Sail Date: February 2018
We were celebrating with our adult children and had limited travel flexibility. The kids wanted a cruise, so we reluctantly agreed. We were convinced, based on a past trip to Alaska on a different cruise line, that we were signing up for ... Read More
We were celebrating with our adult children and had limited travel flexibility. The kids wanted a cruise, so we reluctantly agreed. We were convinced, based on a past trip to Alaska on a different cruise line, that we were signing up for a giant boat with lots of lines and crowed excursions, and we had stereotyped our fellow travelers. Boy were we delightfully surprised! The Jewel of the Seas is a medium size ship with an top notch service oriented crew. Our balcony stateroom was spacious, the food and fitness facilities were excellent and we enjoyed the sunsets and entertainment. We stopped at a different port most days and did everything from hiking jungles to snorkeling and kayaking. We felt welcomed by at every port by the locals and good about helping the local economy with recovery from the 2017 hurricanes. It was a delightful experience and we shocked all by suggesting we plan another cruise with RC. Read Less
3 Helpful Votes
Sail Date: December 2017
Cruise was chosen for the hot weather and the cool islands to check out. Definitely would go again. Lots to do and see, great food and events onboard and the excursions were expertly organized. The onboarding process was smooth and it ... Read More
Cruise was chosen for the hot weather and the cool islands to check out. Definitely would go again. Lots to do and see, great food and events onboard and the excursions were expertly organized. The onboarding process was smooth and it was quick and easy to book shore excursions. The shore excursions went off without a hitch and were awesome. Saw lots of sites, lots of variety in the tours and the areas that we visited. The cabin was clean, well-kept and room service was timely. The room service food quality varied, breakfast was great but dinner could have been better (but it does make sense because the best dining is in the dining room and even Windjammer was a great dining experience). The food in the dining areas was amazing. Top quality and the service was great too. The wine and bar service was also great and we got fast service and drink recommendations! Read Less
1 Helpful Vote
Sail Date: August 2017
This was our 2nd Royal Caribbean cruise and our 5th in total, the others being HAL en Celebrity. The 1st RC cruise we took was a Trans-Atlantic on the Brilliance OTS, a ship in the same class as the Jewel OTS. The reason we took this ... Read More
This was our 2nd Royal Caribbean cruise and our 5th in total, the others being HAL en Celebrity. The 1st RC cruise we took was a Trans-Atlantic on the Brilliance OTS, a ship in the same class as the Jewel OTS. The reason we took this cruise was to celebrate our parents 50th anniversary together with the whole family, 13 all together. We had a great and at the same time challenging time as a family. This was due to the fact that one of the grandchildren had to leave the ship in Ajaccio with a Crohn's disease infection, together with his mom. The rest stayed on board. First of all compliments to the medical department on the ship, the care team in Miami and the staff helping my sister and her son in Ajaccio, France. They couldn't have been better! Having experienced this from nearby, gives me assurance that whatever happens on the ship, they will take the best care of you. Now as to the cruise itself, I'm afraid I can't say the same about the staff on the ship, taking care of the passengers. The only 2 exceptions I like to make is for our roomsteward, Alex, who did a great job and the wait staff at our table at the MDR. They took good care of us, especially helping my niece who celebrated her birthday on the ship, without her mother and brother. The rest of the staff seemed lackluster, and showed hardly any passion in serving the people. This goes for Windjammer, the MDR for breakfast, the cafe in the solarium and the bars at the pool. Now I don't know if this was because the ship was so crowded or that this is the culture on the Jewel. It certainly was different than on the Brilliance and was dissapointing to us. The food served was good, but nothing special, at least to us. Again, the big crowds at Windjammer also didn't help us enjoying the food. Entertainment and activities were plenty, also for kids. Great band in the Centrum and also the piano singer did a good job. We only went to one show in the theater, which took a little time to get into, the show I mean, not the theatre ;-) We loved the lay-out of the ship, particularly the open-air dining area behind the Windjammer restaurant. There were certainly enough sun loungers, also on the one seaday, no worries about those. The gym was nice as were the free stretching and abs classes. However, we regret the absence of the Spa tiled loungers and other amenities that are still available on the Brilliance and other ships. For us this would mean a no go for a cruise with lots of seadays, like a Transatlantic. Our cabin, 9258, was an aft-balcony. This was probably the best we could have had. It came with a huge balcony with 2 chairs, 2 loungers and a table. It was great for getting together and I can certainly recommend it for groups traveling together if they want to meet in private. The cabin itself was fine, spacious, but did show it's age a little. Nice shower with doors, no curtains. Plenty of storage as well, better than on the Solstice class of Celebrity. We liked the ports we went to. Tendering at Cannes went fine, the other ports we docked. We didn't take any of the excursions offered by RC, as we find them way overpriced. Disembarkation went as smoothly as embarkation. Well done, RC. Strangely, although this certainly wasn't a bad cruise, apart from the fact that we couldn't finish it as a family, we still have reservations about cruising again with Royal Caribbean. The fact that we can't be sure that we will have a good time, will make us book on another cruise line for our next cruises. Read Less
4 Helpful Votes
Sail Date: July 2017
Ship: The Jewel of the Seas Ship, met all of my needs. I found the ship to be very clean everywhere I went. I found the staff to be very friendly, professional, attentive and willing to meet your needs. I also, found the selection of ... Read More
Ship: The Jewel of the Seas Ship, met all of my needs. I found the ship to be very clean everywhere I went. I found the staff to be very friendly, professional, attentive and willing to meet your needs. I also, found the selection of food to very comprehensive in both the restaurants and buffet. The food was always plentiful, fresh and well presented. The dining room staff was very engaging and attentive. They also, remembered their passengers request and needs, and met them, without prompting. Safety: I found the ships security procedures to be very comprehensive and professional. I am speaking to this particular subject, because, I travelled alone. And I appreciated the attentiveness to security as well, and the procedure for tracking people from the airport, who got on and off the ship, and even tracking my return to the airport. Port & Excursions: The great things about taking a cruise, is that it can meet the various needs of different passengers on board. Saying that, from my experience: I had an amazing, insightful, reflective, calming, peaceful, appreciative, educational and beautiful experience throughout the cruise. But someone else, could have a wild and crazy time, if that is what they are looking for. I found the various port of calls to be well chosen, because they are all, very beautiful and distinctively different in every aspect. Santorini, was purely a beautiful port. Santorini's views were gorgeous and breath taking. I opted to take the Island of Santorini and Village of Oia tour. Which allowed me the opportunity see both the Village of Oia and the Old Port of Fira amd to stop at a winery, that provide free wine tasting and tapas. In Mykonos, I elected to just tour the town, which is very charming and it runs along the water. The view is amazing and there are a lot of shops and restaurants there, and you can pick up all the trinkets your heart desires. In Athens, I went on the Athens highlights, Acropolis and Attica Zoo for Families tour, which provided a comprehensive guide to the ruins of the Acropolis and ruins of Athens. Which gave me an educational experience regarding ancient Greek history. But, additionally, providing a visual piece as well. I also, had the opportunity to spend Attica Zoo two -three hours at their zoo, which provided a great and fun dolphin show. I have to admit that while I enjoyed the highlights and the tour, the zoo, left me wanting more, though they had a large bird collection. But, to be fair, the time I went was very hot, so the animals were laying down or hiding. Katakolon is a beautiful Island of about 600 people, by that time we arrived at Katakolon, I was over ruins, so, I walked around the town (which you can do in one-hour) They have a lot of restaurants and also various little shops. I, would definitely travel with Royal Caribbean again, and I recommend the Greek Isle Tour to everyone, who is interested in beauty and/or Greek History. Enjoy! My life is forever changed. Read Less
2 Helpful Votes
Sail Date: May 2017
We chose this cruise because of the diverse stops (Italy, Greece and Turkey) however I was not told of the itenerary change that there would be no Turkey stop, had to find out when I was sharing the itenerary with a family member, I had ... Read More
We chose this cruise because of the diverse stops (Italy, Greece and Turkey) however I was not told of the itenerary change that there would be no Turkey stop, had to find out when I was sharing the itenerary with a family member, I had booked excursions already and had problems with the vendor refunding. Not happy about missing Turkey, but I understand. We had a little wait on Embarkation but smooth, disembarkation was very smooth with the exception of not being told that the waiting area for drivers was at the end of the terminal and we were at the exit across from the drivers and no one told us otherwise for over an hour. The ship, was wonderful. Small but never felt crowded, easy to get around elegant. The cabin was wonderful 1146. It is on deck 11 and close to everything, nice balcony room. I was told that we could adjoin our room on the deck with our inlaws in 1148 but was not allowed to after repeated request. They said it was for safety, but the door hooked well and we knew the people. I guess they thouht it was safer to lean over the railing to talk to our family. I was not happy about this!! Entertainment and activities were varied, fun and constant! Really always something to do. I wish they had Zumba more, only 2 days, which were days at sea and the area on deck was small and too crowded to enjoy. If they added more days in the evening @5 there would have been better. The food, was suprisingly good. I was not expecting the diversity and quality. It is amazing that they can offer so many people the selection with the execution they have. Bravo!! Our dining room waiters (Stefan and Taufik) were charming and I loved having them, we missed them the night we went to Chops. Our cabin steward was ok, nothing special. I have had some wonderful stewards in the past, so I guess I was due for an average one. He was kind and sweet, but average. Loved that there were not hords of children on this cruise ( the ones to the caribbean are filled with kids) but the ones on our cruise were well behaved and acted as you would hope. Good job Parents!! We did many excursions on our own. One with Royal. I wish we had more time in Port, some stops were way too short to enjoy anything but the "tourist areas" and you did not get a real flavor of the destination. Plus, all the junk shops started to look the same!! The weather was not always great, Mykonos was rained out which was disapointing since we had a Kayak tour scheduled that had to cancel. Our Tourmina trip on Messina was cancelled due to the G7 summit, that was bad....we had nothing to do but hop on and off bus around Messina. Not a nice town. Also, it never allowed to hop on or off....just drive around. We were confused!! We wanted to take one bus down to the beaches and have a lunch away from town, but had to buy both lines and no getting off. We rented a car in Santorini, great experience driving around the island. We wanted to rent 4 wheelers, but decided not to when I read so many reviews of accidents, It was really much safer and roads much better that reviewed. I would do the 4 wheeler next time. Athens was upsetting, We had a walking tour planned and the cab driver kept wanting to give us a tour, we told him specifically we had a time and place to meet and he drove us around and finally left us in the wrong destination too late to meet the tour. (Athens Free Walking tour). We went to the Parthenon and the Museum and toured on our own around there, we found some really nice sights and adventures. Made lemonade out of lemons, I guess! The economy in Greece is bad and you really felt like a big Euro that everyone wanted to grab....not as charming as I had hoped. The highlight was Naples, DO NOT MISS THE AMALFI COAST! It was stunning. We did the Royal Excursion, Amalfi and Pompii by land and sea. It was excellent and was the cherry on top of the trip! The Guest serivices guy (Gupta) was not helpful at all and made matters worse. We had a gift of $100 and free specialty dinner for 2 included in our ticket. We recieved a "Chit" that showed the $100 but not the dinner. I went to talk to Mr Gupta to check on the comped dinner and showed him my booking documents and he said it was all set. Went to the Dinner at Chops where they inform me that it is not in the "System"! Good job, Mr. Gupta!! I went back to him with all the documents I had and he said...Sorry I dont remember you!....Really?? Had to call my TA to clear it up. This was not necessary, but was quite frustrating!! Read Less
Sail Date: February 2017
This is a good cruise for first timers. It has much to offer without becoming overwhelming. The food presents well with a variety of choices, tastes fresh, is not geriatric in texture. The on board customer service staff don't ... Read More
This is a good cruise for first timers. It has much to offer without becoming overwhelming. The food presents well with a variety of choices, tastes fresh, is not geriatric in texture. The on board customer service staff don't always know what they are doing and do not rely on each other to resolve issues. There is not team work among the office personal. When an issue arises, they do not seek help from their peers creating a longer lasting issue. The entertainment was a mix of singing and dancing, comedy, adult humor and a variety show. The costumes and music choices were colorful and engaging. The performances were lovely even though they it ware a bit outdated at times. The room service staff were on it! The food delivered was hot and ready to eat when it arrived. Leaving the ship for excursions was always a smooth process. Returning was just a simple. Read Less
Jewel of the Seas Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 3.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 3.0 0.0
Rates 4.0 0.0

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