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2 Montego Bay to Transatlantic Cruise Reviews

Having previously sailed on Explorer 1 in December and really enjoyed the ship and food we thought we would try Discovery 2. Embarkation from Montego Bay was a disaster, after a 10 hour flight we were left in a small holding area for ... Read More
Having previously sailed on Explorer 1 in December and really enjoyed the ship and food we thought we would try Discovery 2. Embarkation from Montego Bay was a disaster, after a 10 hour flight we were left in a small holding area for over an hour because Tui did not have enough coaches for us. It was awful, there was no air con and people were fainting !! After eventually getting on a coach, they make a point that everyone must wear seat belts due to safety but the driver was talking for the whole journey on his mobile phone!! Our balcony cabin was ok, plenty of storage the shower had a mind of its own and kept going hot and cold, the air con didn't work so we complained, they fixed it but then we couldn't turn it off !! The food was awful!! Buffet food was cold, restaurant food was served to us cold although the plates were very hot.The only place you could get a hot meal was Surf and Turf but that cost over £60 per meal for two. The drinks were good and service good, the staff worked hard. The evening entertainment show cast team were excellent and if it hadn't been for them I would have given this review a 1 star not a 2. Discovery 2 is not a ship I will be returning on. Read Less
Sail Date April 2019
We chose this cruise for the Transatlantic crossing. However they cancelled two of the advertised destinations. Ship was renamed Thomson Nightmare by a lot of customers. Food in the self service was poor, like school dinners and the ... Read More
We chose this cruise for the Transatlantic crossing. However they cancelled two of the advertised destinations. Ship was renamed Thomson Nightmare by a lot of customers. Food in the self service was poor, like school dinners and the only thing you could guarantee would be hot was Soup and Porridge. The Orion Waiter Service restauarant was excellent, hot food, and brilliant waiters. The entertainment in the Broadway show lounge was very good. Service in all the bars was extremely slow. We had the drinks passage but right from day one, we were convi nced that the drinks were either watered down or they were using cheap brands. This was confirmed when a fellow passe nger witnessed a waiter pouring cheap vodka into a Smirnoff bottle, the same with gin and brandy. One night we had 7 Black Russian cocktails each and were not the slightest bit tipsy Soft drinks from the bar dispenser were poured into Scweppes, Sprite and Coca Cola bottles. This was reported. We were told that the John Smiths bitter had run out, but if you were paying for your drinks they managed to find some. On the return flight from Majorca back to Manchester, we were delayed because some seats had been double booked. Some passengers were flown to Gatwick and then had to go by coach up to Manchester. We have emailed Thomson with our complaint - their reply was - 'Sorry you were disappointed by the food I n your hotel a nd then they went on to say you should fill in the questionnaire given to you on the plane. I think this proves that they do not take complaints seriously. They don't give them out on the plane anymore, you are supposed to get one by email, we had 2 Thomson holidays last year and never got a questionnaire. Read Less
Sail Date April 2016

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