6 Montego Bay to Transatlantic Marella Cruises Marella Dream Cruise Reviews

We sailed with friends, choosing this cruise based on destination and price. Dreamliner flight from Glasgow was amazing...only to be ruined by the immigration fiasco in Montego Bay. Given two cards on arrival..no pens available, herded ... Read More
We sailed with friends, choosing this cruise based on destination and price. Dreamliner flight from Glasgow was amazing...only to be ruined by the immigration fiasco in Montego Bay. Given two cards on arrival..no pens available, herded into a hall/corridor with no aircon! Had to lean on walls/floor to complete forms, whilst security shouted instructions from the other end of the area. Form 1 taken at security, without being checked, form 2 taken as you disembarked the coach after transfer to ship. Found out after speaking to other guests, Manchester flight were given the forms onboard...how much simpler was that!! Be aware. Boarding was seamless and found cabin with no problem. Given we had got a great price for trip, our cabin, midship deck 5 was fine, a little small but you only sleep in it so was not a problem. Shower-room a little tired but spotless. Cabin staff work really hard, couldn't fault. Dining became a full time job! Food was varied and plentiful, anrything we didn't like was personal taste. Ate between two buffet restaurants during the day and Orion in the evening. Our waiters were Joseph, Samuel and Eugene...what a team. I celebrated my birthday whilst onboard and we booked Mistrals, amazing food and service. Best steak I have ever eaten. It was so good we booked again for the last night of holiday. We upgraded to Premium All Inclusive. To be honest, not worth the money..would have been cheaper paying the supplement per drink. One of our party is t total but had to pay for the upgrade as both passengers must take this. Perhaps something could be done Thomsons. Captain Harris was seen around the ship regularly, talking with his crew and passengers...something we had never seen on Royal Caribbean ships. We had 6 sea days going transatlantic, The weather here was some of the sunniest. I found this ok, enough to do if you made the effort. Entertainment crew work so hard always with a smile. All in all ship and crew were great and we would cruise with Thomson again. Tho only thing I would like to make you aware of was the timing of this cruise. We were the last ship to leave the Caribbean..end of season..most shops had little stock left. It was also over Easter or Holy Week as the Islanders called it. There were days where bars etc were closed on the trips as no alcohol can be served before 6pm, but it meant you couldn't get juice or water either. The weather was iffy, humid, plenty clouds and rain and some sunshine. Wouldn't cruise at this time again, normally go in November, weather better then. Malaga airport was a nightmare after checking for flight home. I had been warned it was the 'worst airport ever' and it lived up to this..boarding gate was changed 4 times...one of them boarding, the flight was going to Glasgow....but with Ryanair,not Thomson! All in all a great holiday with friends,can't really fault this trip Read Less
Sail Date April 2017
We chose this cruise for the Transatlantic crossing. However they cancelled two of the advertised destinations. Ship was renamed Thomson Nightmare by a lot of customers. Food in the self service was poor, like school dinners and the ... Read More
We chose this cruise for the Transatlantic crossing. However they cancelled two of the advertised destinations. Ship was renamed Thomson Nightmare by a lot of customers. Food in the self service was poor, like school dinners and the only thing you could guarantee would be hot was Soup and Porridge. The Orion Waiter Service restauarant was excellent, hot food, and brilliant waiters. The entertainment in the Broadway show lounge was very good. Service in all the bars was extremely slow. We had the drinks passage but right from day one, we were convi nced that the drinks were either watered down or they were using cheap brands. This was confirmed when a fellow passe nger witnessed a waiter pouring cheap vodka into a Smirnoff bottle, the same with gin and brandy. One night we had 7 Black Russian cocktails each and were not the slightest bit tipsy Soft drinks from the bar dispenser were poured into Scweppes, Sprite and Coca Cola bottles. This was reported. We were told that the John Smiths bitter had run out, but if you were paying for your drinks they managed to find some. On the return flight from Majorca back to Manchester, we were delayed because some seats had been double booked. Some passengers were flown to Gatwick and then had to go by coach up to Manchester. We have emailed Thomson with our complaint - their reply was - 'Sorry you were disappointed by the food I n your hotel a nd then they went on to say you should fill in the questionnaire given to you on the plane. I think this proves that they do not take complaints seriously. They don't give them out on the plane anymore, you are supposed to get one by email, we had 2 Thomson holidays last year and never got a questionnaire. Read Less
Sail Date April 2016
We wanted to try the transatlantic after 7 previous Thomson cruises. After booking the itinerary was changed - these things happen. We were informed we owed £37.84 (we did not) oh it was a computer glitch! The flight was fine. Our ... Read More
We wanted to try the transatlantic after 7 previous Thomson cruises. After booking the itinerary was changed - these things happen. We were informed we owed £37.84 (we did not) oh it was a computer glitch! The flight was fine. Our bus to the ship dumped us outside the cruise terminal in 30+ heat. We struggled to attract any attention to get a Thomson or Tui person to come and aid our access to the terminal. Finally on the boat the cabin was fine. We disliked the constant pushing of extras. The ship was used as a training ship with lots of new staff. The waiting times were long . No napkins - issue with laundry, long waits for courses - issue with galley. I felt for the staff as they are such a strength for the company. One night one little Phillopino girl was the only waitress in the theater, poor kid apologizing for wait times. The bar service was slow and customers were sent away from the bars to wait for a waiter and indeed wait we did! i did not like the supervisors (clad in white) telling their staff off in the public arena, it is not nice to see, public humiliation is a poor motivator. Cabin steward was good, waiter in the Orion Hendrick was good too. I felt sorry for them having to placate people for issues they had no control over. The buffet was poor, the food did not seem to be as high quality as in the past. Palma airport chaos and only 1 Tui staff sending us the wrong way. The Spanish airport staff had to sort the chaos out and re direct us to the Scandinavian queue! I was mildly concerned Sweden beckoned but no all was well. i have tried to be fair I do fell that the way to describe this cruise was inconsistent. Even the oranges were dry and pithy! The entertainment was good, reasonable singers we have had some really sharp women in the past - dancers were the best ever, Cruise director was fine I liked the way he kept the progressive quiz light and humorous Weighing it all up we will stay clear of the Dream and I do feel since Tui took over we may well swerve Thomson. I have always praised their product in the past but this has made me reconsider. Read Less
Sail Date April 2016
this was our 2nd transatlantic cruise our 1st was a rough crossing this one was very calm we stayed in an inside cabin deck 7 very clean spacious great nights sleep our cabin steward cleaned twice a day always polite and smiling we paid ... Read More
this was our 2nd transatlantic cruise our 1st was a rough crossing this one was very calm we stayed in an inside cabin deck 7 very clean spacious great nights sleep our cabin steward cleaned twice a day always polite and smiling we paid for the drinks package this time and where very pleased with the fantastic choice on offer coffee and tea's are free of charge if you are on the drinks package but if you used the speciality coffee bar there was a small cost £1.40 for a large latte we ate in the Orion restaurant for breakfast and evening meal all the staff in the Orion gave great service we also used all speciality restaurants for a small cover charge yes the ship is ageing but so are we LOL and they keep the ship in excellent condition shows were very good the new casino area very nice my only gripe would be not enough staff in the medusa lounge many were training and the experienced left the ship to join the new ship the discovery when we docked in cadiz we did not go on any excursions but did use the spa treatments very good afternoon being pampered the ports we visited were superb we visited Bermuda the Azores cadiz malaga Alicante Dominican republic and Palma no tenders at any ports all disembarkations went very smoothly we even had extra hours in a couple of ports as the captain used to say every day buckle up and enjoy the ride thank you to all the staff for there professionalism courtesy and friendliness. Read Less
Sail Date April 2016
This was our second time on the Thomson Dream and will probably be the last. Al a Carte restaurants were excellent but came at an extra cost £17.95 each in the Kora La...but well worth it. Excellent food and service. The Coffee ... Read More
This was our second time on the Thomson Dream and will probably be the last. Al a Carte restaurants were excellent but came at an extra cost £17.95 each in the Kora La...but well worth it. Excellent food and service. The Coffee Port served Lavatzza Speciality coffees which for the most part were good value for money. We had the drinks package so a Cappuccino cost us £1.35. However the quality changed depending on the staff. Jhelena always had a smile on her face. Drinks made by Amy were usually Luke warm at best and tasted horrible and she stopped to serve staff before Cruise guests. We stopped going when she was on duty. The self service Buffett felt more like a canteen. There were very few trained staff around and drinks and table clearing was very slow. The condition of the Lido restaurant is also very tired with stained furnishings. The food was for the most part poor. The service in the bars was variable. Jeffrey in Tides bar was his usual entertaining self but sadly he is moving to another ship soon. We often were waiting over half an hour for drinks even when the bars were fairly quite. 2 intense were back in The Watersedge. Supported by David Morgan a steel drum reggae act from Barbados. We found it odd that the Casino and a busy smoking area was sharing the same area as the Kids Club (not a problem for this cruise as it was adult only). Not sure if I had kids this would be an environment I would choose for them. The show team performed to a high standard but the shows were the same as our last cruise in May 2015. We did get the opportunity to see the new show team and they were very good. We had guest entertainers... The first week was a guy from BGT he didn't go down well and we walked out after 10 minutes. Martin Daniels shows were excellent and we would be happy to pay to see him again. Stevie Jay did a Neil Dimond tribute...... Mmmmm best not comment on that. We stayed in an inside cabin this time(7113) Heri our cabin steward was excellent, the cabin was cleaned twice daily and towels changed when we wanted. Last time we were staying in cabin 1010 an outside plus cabin and was worried how we would cope with the inside cabin. But I have to say the extra certainly wasn't worth paying and would be happy with an inside cabin in the future. We had the drinks package and found that the House Wine varied so much we started to wonder if this was a ploy to get people to buy the premium wines. By the end of the second week the Rose wine was undrinkable. Our biggest gripe was that Thomson decided to use this trip as a training opportunity for staff employed for their new ship Tui Discovery. There were far too many trainees in all areas and this did affect the standards. Other staff we recognised from last time appeared despondent. Thomson you need to emphasise customer service ..... smiles cost nothing. The Officers also need to buck their ideas up....instead of shouting at your staff and then standing back, you need to help them out from time to time, especially when the area is busy. The pools were fine some days they were closed due to sea conditions. But sun loungers were hard to get as Thomson doesn't apply the tanning time rule and they didn't remove towels from beds which had been reserved and not used for some time. Read Less
Sail Date April 2016
Not a good ship been on many thomsons and enjoyed them the pluses entertainment good and our cabin 7077 we feel lucky as many had to move because of flooding and were moved to cabin someone had just moved from kept blaming passengers but ... Read More
Not a good ship been on many thomsons and enjoyed them the pluses entertainment good and our cabin 7077 we feel lucky as many had to move because of flooding and were moved to cabin someone had just moved from kept blaming passengers but adults only hard to believe as been going on for years..Used buffet as have to eat little and often food cold most of the time.public toilets mostly closed due to flooding had to go back to cabin.sunbeds reserved early not enough to go round.had trouble getting a seat in lounges at night not enough seating,had trouble getting served were training up new crew as most of experianced ones got off at Cadiz to go on new ship.The beer was disgusting john smiths most sent back.Had booked same trip for wifes 65 next year but cant face the same experiance paid £500 deposit and asked for this back but been refused just want your money and not prepared to listen or come to a comprimise . Read Less
Sail Date April 2016
Marella Dream Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 3.0 3.9
Entertainment 4.5 4.0
Public Rooms 4.5 4.0
Fitness Recreation 3.0 3.4
Family 3.5 3.4
Shore Excursion 4.0 3.6
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.0 3.6
Rates N/A 3.9

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