2 Montego Bay to Caribbean - Southern Marella Cruises Marella Dream Cruise Reviews

Having already travelled with Thomson on several cruises as a couple over the years, we decided to book with them along with our son, his partner and 20-month old daughter. We have previously booked online for all holidays but as we were ... Read More
Having already travelled with Thomson on several cruises as a couple over the years, we decided to book with them along with our son, his partner and 20-month old daughter. We have previously booked online for all holidays but as we were taking our young granddaughter decided to book through an agent to ensure that we booked the right cruise for a child of her age. The rep assured us that Thomson catered for such young children including amenities and play areas. I have never felt the need to write a review before but feel compelled to do so on this occasion to warn other families considering taking toddlers on the Dream to be aware of the following: No baby-changing facilities in ANY of the toilets on the ship, we were forced to change the baby on the toilet floor or on a changing mat on a sun lounger- completely degrading and humiliating - especially as the majority of passengers showed no compassion and simply looked down their nose at you. No child-friendly safe play areas on any of the decks, enclosed areas were for sun beds only, obviously more important to Thomson than providing a bit if space for toddlers to play in. The only pool for babies was located next to the adult only pool on a deck away from the family pool and jacuzzis, this made us the focal point for all people by the adult pool who assumed that the whole area was for adults only and spent the whole time watching and moaning about our granddaughter having fun in the baby pool. By the end of the week we couldn't wait to get off the ship, we were made to feel like we had grown 2 heads! ! The kids club stated that only children from the age of 3 were allowed to use the facilities and it wasn't until the 5th day out of desperation for some normality, that we thought we might as well ask if there was any chance that we could use the facilities we were told that was fine as long as we were there. Had we been aware of any of these facts at the time of booking (last July) we would most definitely not have booked with Thomson. We are very disappointed and although have been customers of Thomson's for many years will be booking with other companies in the future. Read Less
Sail Date January 2015
This cruise was booked one year in advance all- inclusive with Premier seats and according to the brochure we would be flying on Thomson's new Dreamliner aircraft which was incorrect as it was a First Choice 767 which had seen better ... Read More
This cruise was booked one year in advance all- inclusive with Premier seats and according to the brochure we would be flying on Thomson's new Dreamliner aircraft which was incorrect as it was a First Choice 767 which had seen better days and the food was basically awful. On arriving in Montego bay all seemed 'ship shape' however we did not realise how poor this cruise was to become. Upon leaving the port the sea conditions were poor with strong gales which did not ease up for the rest of the week. What made matters worse was the inability of the ship to dock in two out of the four ports of call. We managed to dock in Cartagena in Columbia which was fine apart from the supermarket which had a sign which read "please leave all hand guns at the desk" (worrying). Upon leaving the port the Captain apologised telling us that we would be unable to dock in San Blas Panama as the sea conditions were too rough which meant another day at sea. Hoping that our stomaches would withstand the motion of the ship many guests spent most of their time suffering from motion sickness. Tablets to help prevent motion sickness were available at the ships shop for £5:99 per pkt Reception desk also sold these at £1:00 per tablet. In other words "take your own ". We then docked in Colon- Panama, our initial intention here was to go on the trip to Panama Canal but when we tried to book we were told that there were no spaces left. The port of Colon itself was shocking, I cannot believe that Thomson's staff (who had seemingly researched this place( found it acceptable ! Unless you were on an organised tour you could not leave the ship as it was deemed too dangerous- The Thomson's cycle tour had to be escorted by police who advised the cyclists "not to stop or dismount from your cycle" (nice) the town area was basically a slum. On the eve of sailing to Costa Rica the Captain repeated his previous message and we had to stay in port for another day in this awful place . As a gesture of goodwill Thomson organised buses to take passengers to a Shopping Mall !! This mall was a just a joke as it was of a very poor standard with few shops and armed police on patrol around the perimeter. The final day at sea was basically spent heading for the safety of Montego Bay. We have sailed many times with Thomson Cruises but this one has been the worst by a long way. The food on board was not of the usual standard many meals were only warm, the toast in the morning was always cold and cardboard- like, the service was slow, the tea and coffee were awful. On a lighter note the entertainment team worked hard to to produce some pretty good shows. All in all this cruise was a huge disappointment .   Read Less
Sail Date January 2015
Marella Dream Ratings
Category Editor Member
Cabins 4.0 3.9
Dining 3.0 3.9
Entertainment 4.5 4.0
Public Rooms 4.5 4.0
Fitness Recreation 3.0 3.4
Family 3.5 3.4
Shore Excursion 4.0 3.6
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.0 3.6
Rates N/A 3.9

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