5 Helpful Votes
Sail Date: April 2019
We went on the discovery 2 in April 2019 from Montego Bay calling at Hondurus, Guatemala, Belize and Costa Maya Mexico. We travelled over the easter period therefore some of the places were quiet. We stayed in a junior suite room 8080 ... Read More
We went on the discovery 2 in April 2019 from Montego Bay calling at Hondurus, Guatemala, Belize and Costa Maya Mexico. We travelled over the easter period therefore some of the places were quiet. We stayed in a junior suite room 8080 but would not choose this room again. The only problem we faced really was that very morning at 7am we were woken by staff putting out sunbeds which seemed to be just thrown onto the floor, as our room was on the 8th floor, floor below sunbathing deck!! Another problem was the two whirpools that were just full of teenagers (unruly ones) who just seemed to hang around all day doing their holiday romance courting. Despite parents speaking to them odd times/checking up on them they still sat there eating food and having drinks in the whirpool then eventually leaving, several hours later, leaving behind rubbish and cups around the side of the pool. Fantastic staff, fantastic food and fantastic entertainment. Next time maybe chose adult only as can not do with rude, unruly children and parents who don't care what their kids are doing. Read Less
5 Helpful Votes
Sail Date: March 2019
We chose this cruise because of the itinerary. This was our first cruise with Marella. Our first impression of the ship was good it was clean and easy to move around. Our cabin was an inside cabin, it was clean and a good size. The ... Read More
We chose this cruise because of the itinerary. This was our first cruise with Marella. Our first impression of the ship was good it was clean and easy to move around. Our cabin was an inside cabin, it was clean and a good size. The cabins are cleaned in the morning (if you are lucky) and the bed turned down in the evening. On one occasion our room was not touched until after we had gone for our evening meal! The cafe on deck 9 had a reasonable selection of food which was nice but not outstanding. Breakfast was the same selection each day. We are at the main restaurant on deck 4/5 in the evenings. Again the food was very good but not outstanding. The service in the restaurant was dependent on where you sat. Most evenings our meal took about an hour. The bar staff throughout the ship are friendly they work very hard and sometimes you have to wait for your drink. Mid to late evening it is very hard to get somewhere to sit in any of the inside bars. The shows are very good. The show team did 12 shows during our 14 night cruise so they work very hard. The other 2 nights we had comedians who were also good. On deck 10 there is a mini golf course, it is a bit worse for wear but was very popular. On a few occasions we had to wait for other golfers. It can be used day and night and beats the unused basketball courts you get on a lot of other ships!! There are a lot of sunbeds but not enough on sea days. They allow you to pin your towel to a bed and hog that bed for the rest of the day!! Most of the time half of the sunbeds have towels on them but no body's which is really annoying. A lot of people were pegging their towels to the sunbeds as soon as they got up, so you go to breakfast at 8am and half the sunbeds already have towels pegged to them. So if you are a sunworshiper you need to claim your sunbeds early!!!! Read Less
4 Helpful Votes
Sail Date: February 2019
We have not cruised with Tui before and we were pleasantly surprised when we arrived onboard. The ship is lovely and the crew is extremely friendly and helpful, nothing is too much trouble for them. The cabin was clean and comfortable with ... Read More
We have not cruised with Tui before and we were pleasantly surprised when we arrived onboard. The ship is lovely and the crew is extremely friendly and helpful, nothing is too much trouble for them. The cabin was clean and comfortable with a balcony and the maid service was excellent. We thought the food and service in the dining room was excellent with a good choice and the food in the self service restaurant and other areas was also good. The shows each evening were superb and the show team are very professional, they would all not be out of place on the West End theatres. The entertainment in the Live Room was also really good. There was no need to upgrade the drinks package as there was plenty of choice on the inclusive one with all the usual well know branded drinks available. There is a small gym and sauna which is adequate and the spa is quite good. The shops don’t really have that much choice but I am sure others may disagree. The pool can get quite noisy with all of the sun beds full and the entertainment going on around it. However the covered pool is a much quieter area. So you can choose which you prefer. All in all the whole trip was fabulous and I would certainly sail on this ship again. Read Less
4 Helpful Votes
Sail Date: January 2018
Having sailed with Thomson on several previous occasions we had no hesitation in booking Discovery 2 for a joint retirement/ birthday treat. Firstly let me state that I have never written a review previously and tend to take them with a ... Read More
Having sailed with Thomson on several previous occasions we had no hesitation in booking Discovery 2 for a joint retirement/ birthday treat. Firstly let me state that I have never written a review previously and tend to take them with a piece of cake, I always believe that you make up your own mind, however, I did feel that I needed to comment on this cruise albeit it was our experience and there were probably plenty of passengers who enjoyed their trip. Whilst not wishing to write war and piece I will try to sumise as much as I can. ● Ship is not new but we'll layed out and perfectly adequate. ● Rooms are a decent size with plenty of space, unfortunately our room was under the bar area on deck 3 which meant it was impossible to sleep between 0600 and 0300 due to the staff dragging crates etc across the floor. This was clearly our biggest problem and was not resolved by the staff. Whilst I know you take your chances with a lower deck inside cabin it has never been a problem previously and having spent several thousand pounds on a holiday I expect to be able to sleep at night!! Complaint is on route to TUI. Don't accept cabin 3537 it is not fit for purpose and should not be used for passengers!!! ● Food is average at best, it is unimaginative, repetative and uninspiring. Having sailed with Thomson before this was always one of the highlights for me but not this time, having read many comments about the buffet I can only describe it as a cattle market with passengers struggling to get seats at many times during the day. I have to say that I had no issues with any of the behaviour of my fellow passengers as reported previously. Food and service in the main restaurants was sporadic and I did send food back on a couple of occasions due to it been cold or of a poor quality. ● Staff are generally friendly and hard working although there are not enough of them, this is particularly pertinent in the bar areas where customers waited for unacceptable lengths of time. ● Entertainment is OK, the team work hard and put on some decent performances. Braxi music are bloody brilliant. ● All inclusive package is excellent with a huge choice of beers, wines, spirits and cocktails. ● Reception Staff from our experience were poor, they didn't resolve the problem with our room despite promising to, didn't communicate amongst themselves and the hotel staff which resulted in a very unsavoury situation which I am again taking up with TUI. ● Destinations for the first week ( Cuban Fusion) were good, really enjoyed Cayman Islands, Havana and Mexico, Montego Bay was OK if you went on an organised trip as there is a state of emergency there at the moment. I was disappointed for the second week on Exotic Explorer, whilst I am all for taking in the local culture both Guatemala and Trujillo in Honduras needed an organised trip to get the best from the locations. ● Organised trips were again hit and miss and in my opinion very expensive, there were lots of mutterings from other passengers regarding the quality and price. ● Overall our experience was disappointing, this was probably heavily weighted by our room experience, Will we travel with Marella again well probably not in the near future there were too many little things which left me irritated and frustrated so probably time to give someone else a chance. Read Less
7 Helpful Votes
Sail Date: March 2017
Arriving at Montego Bay was by a beautiful low inflight over the water to land at the airport. The paperwork for transit via Jamaica to the ship took some time and the terminal was hot and sweaty - until the coaches showed up and started ... Read More
Arriving at Montego Bay was by a beautiful low inflight over the water to land at the airport. The paperwork for transit via Jamaica to the ship took some time and the terminal was hot and sweaty - until the coaches showed up and started transferring the passengers to the cruise ship. Be sure to bring a pen with you for when you are queuing! We had wondered if it would be possible to go out somewhere to a beach for a couple of hours before going to the ship for its departure at 8pm, but by the time we had arrived after the 10 hour flight we did not have the initial enthusiasm to go anywhere else than the ship! Plus we were unsure how safe it would be to go around the port area/find a beach with our hand luggage in tow... The room was really nice with adequate space for two. It was a little dusty on the surfaces but that was soon sorted out the following day - changeover day is always busy for the hardworking cabin attendants! Cuba was a fantastic stop for us - cruise terminal is right in old town, it takes minutes to disembark the ship and you can walk around freely and safely (but must take out your passport with you) and fill in a visa form. You can exchange money right in the terminal and there is another exchange place just outside the terminal in the big square. There are also the odd ATM that we spotted in the outskirts of old town. We thought we would walk on our own and then find some agency where we could book an American car tour, but that was not really the set up there because as we entered deeper into Havana, there was no sign of tourist agencies that you might think could be there....it seems that if you don't want to book something through Thomson you can probably negotiate for it right outside the terminal be it American car trips, cart and horse, or walking tours. So we walked all the way to Revolution Square, had a trip up the lift to the watch tower with amazing views over Havana - then took a little 3 seater to Hotel Nationale, where we booked tickets for the show Le Parisien. The ships tour also goes there, which includes transport but we decided to do it ourselves with taxis. We got one welcome drink included in the price, but I would say not to eat there.....My personal view of the show was this is was good to hear the music and see some of the costumes but it was not very professionally done, nor did it have much of a story to it ....I would probably recommend that you skip the two costume shows (the other one Tropicana is more expensive) and get tickets for the Bueno Vista Social Club instead....We managed to get a American car tour ourselves by catching a driver that had just dropped off some other passengers - so we got to see a little of the larger Havana area which was nice and by this time we were also tired from all the walking so it was great to see the town in style and rest our feet! Next stop was Cozumel, Mexico. Here we had decided to rent a car ourselves as there is only one road around the island. This was fine - we found a local agency that closed at 7pm (the larger car rental in the cruise terminal closed at 5pm) so we had plenty of time to drive around. We went to Punta Sur, an eco beach and nature reserve right at the tip of the island and had a great day out there...lovely water to swim in and not so many people on the beach...there is a watch tower for birds and crocs, a small Mayan ruin and a light house with amazing views of the area...you can also have al fresco massage there so be sure to bring your dollars! Lots of shops near the terminal area but they had mostly closed by the time we had showered and changed in the evening so make sure you do your shopping early if that is what you are interested in. There is a Starbucks coffee shop nearby with free internet if you purchase something. Grand Cayman Islands: I would recommend the Stingray City tour, we paid 20 dollars for the trip just walking off the ship (cheaper than Thomson) and had a great couple of hours trying to take photos of the stingrays .....buy a water tight pouch before you go (from Amazon) for your telephone and try and take pics under the water, great fun! Snorkelling was included, and although we did not see so much marine life the water was very clear and it was definitely enjoyable to try. Jamaica: We went on ships' tour Bob Marley's tour to Nine Miles. It was a long day with lots of driving but our guide kept everyone entertained. The roads up to the village are quite scary, with large water trucks meeting you at tight bends of the road so you may wish to sit further back in the mini bus and on the left just in case! I am not sure if the day was worth all the driving - but it gave some insight into the island and some of the themes to Bob Marley's song writing. Oh and yes, there was a kitchen with some unusual 'cooking' - should you wish to have a smoke in honour of Bob! Aruba: Great Island to visit - beaches and island tour for 20 dollars.....just walk off the ship and an island tour bus will take you around to the sights and then leave you a couple of hours on a beach of your choice (and pick you up and return you to ship) .....we nearly booked the private atoll island tour with Thomson's and glad we didn't .....we spoke to some people who went to snorkel there and it was very rocky and not so good waters, and we also noticed that it was very close to the ship ....don't let the beautiful pictures of the atoll fool you, do it your own way! St. Martha, Columbia: There are city walking tours available as you disembark the ship for 30 dollars or the nature reserve and beach for 70 dollars per person if you don't fancy to do the ship's tours .... however, we suggest to do it yourself....St. Martha is perfectly safe, you can walk with your map that they give you just outside the terminal and there is a fantastic museum with information translated into English in the Old town and you can also walk and see the cathedral...for a beach you will need a taxi.....Not so many people speaking English, but you can get by with maps and good humour! Much more relaxed atmosphere here than in Cartagena....very warm and humid here, 32 degrees. Cartagena, Columbia: There is a small zoo with some animals as you disembark the ship. Outside the terminal there are plenty of people selling 3 hour city tours - we paid 20 dollars for one - and ended up in a mini bus and guide and a walk around the old city. You can also negotiate a taxi into town. It is a little bit of a distance so walking would not be recommended. I think there was four cruise ships there so the hop on hop off bus was full - you had to take a taxi into town to buy a ticket for it (which seemed to a little silly) .... great shopping here if you go on your own ... more difficult to shop if you are on a tour....very insistent street sellers - good to bring a hat with you... Panama: I did a Panama City tour with the ship' excursion team ...and my friend the Panama Canal tour. We were both not impressed! My city tour was quite long....and not so much to see in Panama City...we walked with 50 people from the bus around the Old Town, and then there was one hour of free shopping ... but we had no maps, some people had not taken much money with them as Colon was not a very safe port of call ... although there was some renovation going on in the old city really not much to see or do...plus never go with such a large crowd for a city tour! And don't walk around on your own in Colon either .... very poor place. The tour guides that we encountered (except for one in Jamaica) could not speak much English nor did they know much about the places we visited .....the quality of the guides could be better....! Entertainment team talented and good selection of shows; band in Medusa Lounge really good ..... we had a really nice holiday and the selection of the cruise stops were really good. Read Less
4 Helpful Votes
Sail Date: March 2017
Sailing Celestyal is a great way to visit Cuba if you are eager to go now, especially if you’d like to explore beyond Havana. The “Authentic Cuba” program ensures you will meet conditions for U.S. cultural exchange. Celestyal makes ... Read More
Sailing Celestyal is a great way to visit Cuba if you are eager to go now, especially if you’d like to explore beyond Havana. The “Authentic Cuba” program ensures you will meet conditions for U.S. cultural exchange. Celestyal makes it pretty easy. I've rated the cruise "very good" overall *only* because of the Cuba itinerary. Upsides to sailing with Celestyal, include: ease in obtaining Cuban visa and navigating customs and immigration; documentation to satisfy the U.S. government; simplicity in logistics; consistency in accommodations; the assurance of a culturally-rich experience; a nice variety of Cuban entertainment, food and drink on board. Evening shows exceeded our expectations, performed by an entirely Cuban staff (in Spanish). The itinerary was especially good, with an overnight in Havana and two additional cities, both of which we enjoyed at least as much as Havana. We have few substantive complaints. Many of the downsides to sailing with Celestyal may be attributed to restrictions imposed by Uncle Sam on U.S. citizens! Among those attributed to the company itself: clunky website lacks important details; uneven and inaccurate call center support; small and aging ship -- clean but a clunker; primarily elderly clientele; limited social space and entertainment venues; tiny pool (only 1) and minuscule hot tub (only 1, poorly placed); mediocre dining with open seating (ugh); most staff are surface-friendly, not highly engaged, not service oriented, many would not last long on big brand ships; company exerts no effort to build brand loyalty (i.e. no perks and special attention). Find more details about our experience -- including lots of photos and individual posts on each port of call at northcountry[dot]seasons[dot]com Read Less
13 Helpful Votes
Sail Date: February 2017
Embarkation in Montego Bay was fairly smooth and without any problems. Once on board the ship we were shown directly to our outside plus cabin on deck six. The cabin was large clean and well maintained. Our cabin steward was a surprise as ... Read More
Embarkation in Montego Bay was fairly smooth and without any problems. Once on board the ship we were shown directly to our outside plus cabin on deck six. The cabin was large clean and well maintained. Our cabin steward was a surprise as he had been our steward on 2 previous cruises. Eating was not a problem - indeed all the eateries served good and plentiful food. The a la carte restaurants are all highly recommended especially Mistrals. The day to day shows, quizzes and live music are of a high quality as are the quiet spots like the library and the card room. Service in general is fine although it can be quite slow in the Medusa Lounge where quite often it is easier to go and get your own drinks. Now the problem - due to weather problems our complete itinerary was reversed meaning we arrived Cozumel 4 days early. This meant there were 9 ships for 8 berths and Thomson being a lot smaller than the multitude of Carnival and Royal Caribbean ships we were the ones to lose out. There was supposedly an attempt to arrange tenders to transfer us to shore but this never happened due to too large a swell at sea - things looked fairly smooth to us - which resulted in an additional day at sea and cancellation of our excursion. Overall this did not spoil our week and yes the ship is a little old but it is spotlessly clean and carries a certain air of regality that is missing in the modern floating behemoths that are the modern cruise liners of today. Don't be put off - Enjoy.................. Read Less
3 Helpful Votes
Sail Date: February 2017
We usually cruise with P & 0 or Royal Carribean. We chose this cruise because it called into Havana. The ship felt dated and needs some attention. The itinerary was changed round and port arrival times changed which meant prebooked ... Read More
We usually cruise with P & 0 or Royal Carribean. We chose this cruise because it called into Havana. The ship felt dated and needs some attention. The itinerary was changed round and port arrival times changed which meant prebooked excursions had to be changed. Freedom Dining was ok and food was ok but have to say the choice from the buffet was limited. Beware there is a charge for safety deposit in you cabin which is ridiculous another way to make money which is wrong of Thomson to do this. Cabin was directly underneath the show theatre and very very noisy, no peace or relaxation at all when in the cabin as practising for the shows all afternoon and then the actual show in the evening till 23:30. Swimming pool on deck 11 needs some attention as damaged. We took the All Inclusive option but not everything included, most cocktails were but if you had one that used Absolute in it instead of Smirnoff then you were charged. Don't know why it's brand specific. Don't think l'll choose Thomson again. Read Less
11 Helpful Votes
Sail Date: March 2016
We chose Thomson's as we thought as first timers we could rely on them to meet our expectations and the Caribbean Mayan Treasures cruise sounded interesting and we should have good weather. Our journey from the airport in Montego ... Read More
We chose Thomson's as we thought as first timers we could rely on them to meet our expectations and the Caribbean Mayan Treasures cruise sounded interesting and we should have good weather. Our journey from the airport in Montego Bay to the embarkation point was quick and embarkation was fairly painless. We had pre-booked cabin 7034 and found this to be quite spacious, spotlessly clean and ample storage. Our steward Renaldo was superb, ensuring we had everything we needed and always had a smile. The only criticism was the window which was dirty on the outside spoiling the views and the frame was quite rusty as were many of the window frames on the ship. There were plenty of activities during the day and we found the evening entertainment very good particularly the resident show team who were all very talented. Service at the bars was good, we had chosen the drinks package which we thought was good value. The self service dining areas were a bit like a canteen and not to our liking for an evening meal, however we enjoyed the Orion restaurant on deck 4 where we ate every night after the first day. Our waiter Clodabaido was friendly and attentive and we felt he did a fantastic job. We only used the swimming pools once as they were quite small and it was rare to be able to get a sunbed near them as people must have reserved them very early in the morning. Overall there was a shortage of sunbeds on the ship. The shore excursions we had pre-booked were good particularly the Roatan Western tour which we thoroughly enjoyed. It was disappointing that our stop Costa Mayo was not possible due to the weather, but Thomson's did refund our booked excursion cost promptly. Disembarkation was OK but having to hand over our cases the night before departure and check out of the cabin by 8.00am was not ideal. Overall we enjoyed our cruise Read Less
Sail Date: April 2015
Thomson Dreamliner is a fantastic plane. Lots of leg room and free food and drink during the flight. But, what started well, ended badly. The Jamaican airport was hot, humid, crowded and queued. No where to sit, no air conditioning, no ... Read More
Thomson Dreamliner is a fantastic plane. Lots of leg room and free food and drink during the flight. But, what started well, ended badly. The Jamaican airport was hot, humid, crowded and queued. No where to sit, no air conditioning, no water and no where to rest in a confined corridor containing hundreds of people. Tempers flared after hours waiting to get to embarkation and some felt faint. A musical group from the island greeted us at the ship but the singer was out of tune and the musicians seemed fed up of playing it took that long for everyone to board. The buffets were always full of food and refreshments and the restaurant was great for an evening meal. However, the food was mostly overcooked, warm at best when eating and not very tasty in all the eateries. I did not like the fact you helped yourself to buffet with tongs. It would have been more hygienic to have been given the food by buffet staff. Despite the fact the ship had antibacterial dispensers throughout, many passengers ignored them. I had a bad tummy in the middle of the first week and was told by a passenger that the ship had had Noro virus aboard the week before resulting in the closure of the Jacuzzis. I was also by other passengers that many people were being treated for a bad cough, an outbreak which had been on board since December with antibiotic drips having to be issued for pneumonia and also that 5 people had died on board during this time. Myself and my husband both went home with a bad cough at the end of the cruise. One woman was badly burnt by a soot gob that had been blown from the ship's funnel. Many passengers had broken their arms whilst on board. Health and safety was an issue as I saw a crew member carrying two stacks of cups on his tray down a spiral staircase. Smoking was allowed on the decks which was very quickly extended to inside the ship and door areas by smokers who ignored the rules. It was hard to get away from cigarette smoke on the deck areas. We found it very difficult to get a sun lounger before 10am and these were hogged by selfish passengers all day despite the fact that they were not using them for hours. The ship had an overcrowded feel during the sea days and the days were quite strained. The behavior of some of the passengers was terrible despite their mature years. Tempers flared and a fight broke out over the use of a lift which carried on in the sun deck. There was a lot of foul language used by some of the down to earth types which did offend other passengers with their rudeness at times. Some of the deck flooring was bubbled and torn. The first port was La Romana. I wish I had stayed aboard the ship. We were transported by shuttle to the nearby town and was immediately bombarded by very persistent venders that were very intimidating. We all immediately got right back on the bus and returned to the ship. This port did not match the description at all. My favourite ports were St Maartin and Antigua. Shops were wonderful and there were many nice places to go. The Virgin Islands were a little boring as we had not been able to book a tour but on returning to the ship many passengers were disappointed with their trips here. One had gone to see whales and was told by locals that whales are a rare sight in April as they don’t arrive until June when the season for them starts. We did see some flying fish and dolphins on the sea days. Gibraltar is a nice place but there was very little time to visit more than one venue as the ship departs at 2pm and we had to be back on board by 1:30. We were talked out of using the cable car by the port taxi drivers who said that we would not have time to use it. The port inspector confirmed this when asked to back up the statements but on speaking to the tourist visitor centre they said we would have had plenty of time to use it. So I think we were conned into using them at a cost. To sum up, I personally quite enjoyed my time on this cruise but I know that quite a few other passengers were very disappointed and if rumors were correct some did not return at all. Read Less
5 Helpful Votes
Sail Date: April 2015
Great cruise ,the highlight was the organised trip with thomsons to club tropicana in the vintage cars. Havana was brilliant , the atmosphere, people friendly, the random little jazz bands in bars and delightful cuban kids dancing. We ... Read More
Great cruise ,the highlight was the organised trip with thomsons to club tropicana in the vintage cars. Havana was brilliant , the atmosphere, people friendly, the random little jazz bands in bars and delightful cuban kids dancing. We enjoyed all the shows and the team were very talented. We even enjoyed the staff show especially Geoffrey what a star!! Read Less
7 Helpful Votes
Sail Date: February 2015
Thomson Dream a disaster from beginning to end. Two ports missed in as many weeks. Then the canteen staff began to take the mickey by singing a Caribbean song with the words changed to having missed ports again. Had noro virus on board ... Read More
Thomson Dream a disaster from beginning to end. Two ports missed in as many weeks. Then the canteen staff began to take the mickey by singing a Caribbean song with the words changed to having missed ports again. Had noro virus on board the previous week and had to be served in self service canteen. When I asked for a couple of bread rolls and beef for lunch I was offered a slice of beef about 1inch by three which left me flabbergasted? The Orion restaurant was no better, had to wait 30 minutes for 2 cold puddings and after 20 minutes waiting to be asked if we wanted tea or coffee decided to have it elsewhere. All this time the waiter was chatting to travellers who were disembarking the next day, looking for tips which he persisted with until he was offered money. However my worst complaint was the rock hard bed which had to be endured for 2 weeks I was in agony, no spare mattresses I was told, does beg the question as to what happens if someone has an accident? Read Less

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