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14 Montego Bay to Caribbean - Southern Cruise Reviews

My friend and I had done the other side of the Caribbean a couple of years ago,and we liked that so we thought we would go and see Cuba,flight over was not too bad,when we arrived we were met and got through Customs quickly, and then taken ... Read More
My friend and I had done the other side of the Caribbean a couple of years ago,and we liked that so we thought we would go and see Cuba,flight over was not too bad,when we arrived we were met and got through Customs quickly, and then taken to our Ship she was very nice Bigger then the last one we were on. we were given our Cabin and were very pleased with it.Cabin Crew Carlos and Alex were just great polite and happy and looked after us very very well.(miss them already). Dining was very good indeed well for my self and Hilary as we are not fussy what we eat,great in every place we tried. Can not Fault the Entertainment at all very well presented ,and it was nice that they had the time to come and see you after the show. Activities well we are a couple of old dears so we did not do much but what i saw people seem to enjoy them. Service can not fault it were very pleased with how we were looked after. We only went on a few excursions and we enjoyed them, we met some nice Canadian ladies on board , also some nice English people, Being disabled I found quite a few unhelpful people as well. Both my self and Hilary are slow walker and people could not be bothered to say excuse me but just tutt and push past. Myself and Hilary travel together no children, did not see many on this trip. would we go again, yes to some of the countries not all. I must say as far as we are concerned we had a great time and recommend it to any one who feel in need of a break. Last Must say thank you for a great time on your ship and thank our two boys for all your help Carlos and Alex. Read Less
Sail Date March 2019
My first Marcella Cruise I found the ship and crew and staff very helpful it was also my 1st all inclusive and there was no shortage of drinks all over the ship you had just put your empty glass down and bar staff were rushing to give you ... Read More
My first Marcella Cruise I found the ship and crew and staff very helpful it was also my 1st all inclusive and there was no shortage of drinks all over the ship you had just put your empty glass down and bar staff were rushing to give you a refill cocktail of the day was always yummy the entertainment was first class and so professional that comment was heard all over the ship by passengers the only negative comment were the food though nice it was always very sameness in Buffet and Restaurants 47 also I fell I'll as I'm prone to Chest Inf with air-con I visited the Medical Center who issued me with just 3 antibiotics at £15 each 4 steroids at £1.50 each and a cough bottle £27 they were of course of no use really wasn't happy with treatment which totaled £127 but would I travel with Marcella again ? Yes but take your medication with you and stay healthy Read Less
Sail Date January 2019
My partner and I chose Marella Discovery 2 as I had previously been on a smaller cruise (formerly with Thomson) and as it was his first cruise. Also we wanted to do something special/memorable for my 50th birthday. The price was ... Read More
My partner and I chose Marella Discovery 2 as I had previously been on a smaller cruise (formerly with Thomson) and as it was his first cruise. Also we wanted to do something special/memorable for my 50th birthday. The price was reasonable, and we split 2 cruises over 2 weeks which made the choice of locations more interesting. We also wanted to see different places rather than just spend 14 days on a sunbed, so this seemed ideal for us. We booked the Pride of Panama for the first week and Cuban Fusion for the second week, as suggested by a Tui Rep. Having read varied reviews beforehand, we booked with an open mind, and are so glad we went with our instinct. The Gatwick process with Marella was flawless and we received our cabin number tag in advance. It was fantastic that we didn't have to lug heavy luggage about and it arrived on the ship in good time. The flight was also excellent both ways and arrived in good time (can't beat the Tui Dreamliner wow!). The process at Montego Bay airport, although very busy and slightly confusing with the immigration forms (which were provided by Tui staff) went much better than expected, and we were directed straight to our coaches without delay. The only immigration forms needed are those given to you by Tui staff on the plane (the forms we were given separately by Jamaican staff were not actually required from Jamaica to your first port of call - please check with Tui staff if unclear). The transfer and process for accessing the ship was fine, and everyone appeared to be dealt with quickly and efficiently. On arrival, the ship looked enormous, but when moored next to a newer, sparkly and much larger ship, yes it does look a little old and insignificant in size, but the rest definitely made up for it and we weren't disappointed. The staff were friendly, helpful and reacted well to positive communication. We were saddened to hear some people moaning about having to wait, etc, but hey your on holiday and its not a race! We couldn't fault the staff who bent over backwards to keep everyone well fed, watered, comfortable and entertained. We were amazed by our cabin 7128 at the rear of the ship....wow what a view and a memory we will always treasure. The cabin wasn't sparkling but was extremely comfortable and the bed was lush! I suffer with upper back problems and I slept like a log, sometimes too good and nearly missed breakfast on a few occasions! Yes the Island Buffet and other restaurants were busy, but we compromised happily and patiently and worked our eating times around the much busier periods. The pager system was a brilliant idea for 47 and Gallery 47, which alerted us whilst nipping to the bar before dinner. We really enjoyed the food on offer, and were unable to fault any of the restaurants on-board and the choice was immense. We particularly enjoyed the Kora La Restaurant (Pan Thai) which was superb. The staff were also amazing and helped with our surprise engagement whilst moored in Cuba. This involved the manager, serving staff and also Camilla (Special Events Hostess) all keeping the secret. It was a truly amazing evening and a special memory for us both, and we can't thank them all enough. Also thank you to housekeeping who put up special balloons, a banner and beautiful swans towel art when we returned to our room after a wonderful evening. Bojan was terrific, always polite and helpful throughout our stay, and our room remained immaculate throughout. The entertainment was excellent, and again the staff did everything they could to make our stay enjoyable. The shows were fantastic and varied across the 14 days. There was always something to do even on the days at sea, and we admit to attending the gym only once! However we did enjoy the walk around deck, playing board games, visiting the shops, drinking coffee and even trying the climbing wall and crazy golf! Paul Evans (Entertainment Manager during our cruise) and Captain Chris' announcements were hilarious (our sort of humour and a bit cheesy). We loved listening to them together, a real live double-act to brighten your day! We even held our cabin door open to listen to the morning announcements, as they were most entertaining whilst informative. The trips offered were varied and interesting. We found the app for booking restaurants, spa sessions, trips, etc, extremely useful. We did think the internet costs were expensive and the wifi reception not always great, but to be honest were glad to have a break away from social media for 14 days! Just remember you are on the ocean miles from anything so it may not be perfect! We enjoyed all our booked trips, and despite initially thinking they were expensive, soon realised that by doing your own thing isn't cheap either and wished that we had booked more trips through Marella/Tui. Also you have the knowledge that you are in safer hands and the trips are organised. We felt that we wasted time not knowing what to do, and could have spent our money more wisely i.e, spent 110 dollars on a taxi tour round Costa Rica for 2hrs, etc. It was lovely but we were literally following the Tui Tour. Next time we will research more before visiting, but we really enjoyed all the locations we visited. We particularly enjoyed a chilled Zuana Beach Day (Santa Marta, Colombia), Kayaking in Panama, River Tubing in Jamaica (which was most memorable, chilled and fun!), guided walking tour in Cuba (also old cars and horse and cart trips are available by the port) and Ze-hal (Lagoon in Mexico). Each of the locations brought about something different, and were real eye openers at times! We can honestly say this was one of the best holidays that we have ever had, in addition to the kindness we received on our engagement. We loved MD2, it may not be new, sparkly and not the biggest, but it has a warmth/comfort about it being a smaller ship, and we couldn't fault the hospitality we received on this cruise. It still took us about a week to find everything though! Well done to Marella/Tui and hope to see you again soon for our next adventure. Read Less
Sail Date November 2018
I was so happy when I saw Sunwing was again offering this Pride of Panama almost all inclusive cruise. We had taken it on Thomson Dream in Feb. 2016 & then didn't see it last year so were really happy we got it this time. It was ... Read More
I was so happy when I saw Sunwing was again offering this Pride of Panama almost all inclusive cruise. We had taken it on Thomson Dream in Feb. 2016 & then didn't see it last year so were really happy we got it this time. It was good value with flight, cabin, transfers, drink package included & NO tipping! The Marella Discovery 2 is a lovely ship, a nice size with a great CD, happy dining room staff, very efficient & friendly cabin stewardess, beautiful shows, good food with nice choices & great excursions. I liked it so much I almost cried when we had to leave. I wish we could have stayed on for another week. The ship is lovely & in great shape for being built in 1995. It's so easy to find your way around on it. It has everything one would want on a ship. Our cabin, an inside, was big enough of the 2 of us, had a love seat & plenty of storage space. There was also a kettle with coffee & tea to drink. We used the door cards so our lovely stewardess Jelena & her assistant Svitlana always had the cabin made up for us on our return from breakfast, something I really appreciate. There was also towel animals occasionally then or at night along with the chocolates I've been missing on other lines. We always ate in the dining rooms & usually had a table for two. We didn't try the pay restaurants just did the 2 47' ones & enjoyed the food & service in both. The staff are really friendly & efficient. The menu was varied & the food generally quite good. Martyn, the CD is everywhere & does a great job. We went to all the production shows & really enjoyed them. The theatre has comfy seating with a drink holder. I only went to Bingo a couple of times as it was at the same time as we usually have supper. It was good, only 5 GBP & fast. I really enjoyed the Elton John show, the singing couple & comedian too. We never use pools or hot tubs or hang around bars so can't comment on them. We did like having the opportunity to try new drinks with the included package. The photographers were good & helpful when we had a bit of a problem with our boarding picture or lack thereof. We had prebooked a couple of shore excursions then booked a couple more onboard. I did the Panama Railway tour which also included a stop at the new locks where we saw a movie & walked around a bit then took the train, had a little drive by tour of the city & a stop at a duty free place on the water. I was surprised & happy to see some food on the train then a sandwich on the bus. DH did his 1st zip line in Costa Rica & the boat ride while I did the Jaguar Animal Rescue trip with river cruise too. We both enjoyed our choices. Our guide at the animal place was great, very keen having volunteered there for 6 years. I was afraid the animals would jump on you but that never happened to me at least. The flora & fauna were lovely there. We had been to Santa Marta & Cartagena before so just walked along the Malecon & into the town a bit in the former, & took a cab to the Fort walked around for about an hour then returned to the lovely little zoo right at the port, at the latter. We never did find the Emerald Museum there at the port, oh well maybe next time! I took the ship tour & was happy with it. I've done them on other ships & they're all different. This one began with a chat over tea or coffee on the bridge with Captain Chris & ended with a glass of bubbly in the MDR. I must say Cap't Chris is a young handsome friendly man who seems down to earth & very efficient, looking out for our best interests. He did change the routing on our cruise due to weather but it still was a pretty rocky ride a couple of nights. He did keep us informed so that was appreciated. I really loved this cruise & was sad to leave the ship. One thing about that was there was no rush to leave, sure you had to be out of the cabin by 8:00 am but you could stay onboard using the services 'til your transfer left. We had purchased the wifi so passed time on that while waiting to disembark.. Hopefully we'll be able to do another cruise on D2 or another in the fleet next year if Sunwing offers the same sort of deal. Read Less
Sail Date February 2018
We chose the Cuban Fusion and Pride of Panama 'back-to-back' cruises for their itineraries and this was our first Thomson/Tui/Marella cruise, although we have cruised with three other lines previously. The Pros: Check in ... Read More
We chose the Cuban Fusion and Pride of Panama 'back-to-back' cruises for their itineraries and this was our first Thomson/Tui/Marella cruise, although we have cruised with three other lines previously. The Pros: Check in at Gatwick and Montego Bay was simple and the arrangements made for luggage transfer were very good. Transfers from Montego Bay to the ship and from the ship to Montego Bay were well organised. Our deck 6 basic balcony cabin was adequate and quiet. Excursions ashore were well organised with simple, speedy transfer from ship to coach. Most restaurant and bar staff were friendly and helpful, particularly those serving in the Coffee Port. Havana, Costa Rica and Cartagena were the highlights for us. The Captain altered the itinerary for the second week because of bad weather (rough seas) in an attempt to ensure we would be able to visit all ports of call and to make the voyage as tolerable as possible. Fortunately his gamble paid off! The Cons: Some ship accommodation was tired and our cabin and balcony were poorly cleaned. Windows were filthy most of the time. Quality of food was very inconsistent, ranging from very poor to good. Reception desk staff were often unhelpful and very defensive. A small minority of guests left empty beer bottles and glasses all over the upper decks and seemed obsessed with drinking all day and sunbathing. The pool deck was an area to avoid at all costs as it resembled a very cheap all inclusive Costa hotel. A lack of seats outside on the boat deck - Marella seems to think that all passengers are obsessed with sunbathing and supply only rather uncomfortable sunbeds. Premium economy seats are the most uncomfortable we have ever experienced - a waste of money. Overall: A great itinerary but unfortunately we would never sail with Marella again. The ship clearly encourages the all inclusive boozing Costa crowd so it's not for us. Read Less
Sail Date February 2018
Well was looking for an all inclusive deal ' got that . The ship it self may be showing its age but the food , staff and entertainment were on point. Never did I see, hear, or hear of, a single upset staff member ;very profesional ... Read More
Well was looking for an all inclusive deal ' got that . The ship it self may be showing its age but the food , staff and entertainment were on point. Never did I see, hear, or hear of, a single upset staff member ;very profesional ,engaged and helpfull. Cabin was always clean. The food was excellent ;I personaly feel that if they can put fish "properly" cooked on my table ,then they know what their doing . They were alway well organized. Could of had a few more shady on dec areas,but thats just me ..I think. The captian spent time every day walking the dec talking openly to guests as was the head chef ,giving us all opportunity to express our thoughts . With "any time" dinng room seation ,rushing to dinner was never an issue ,though we timed it so we had the wonderfull Christopher and Alena every night . two thumbs up .. way to go Thompson. des Read Less
Sail Date March 2017
We chose this cruise as it was a back to back (Cuban Fusion and Mayan Treasures) both of which we loved the itinerary of. The dream is a lovely old girl and stands up to the test of time beautifully. we chose Thomson because of the ... Read More
We chose this cruise as it was a back to back (Cuban Fusion and Mayan Treasures) both of which we loved the itinerary of. The dream is a lovely old girl and stands up to the test of time beautifully. we chose Thomson because of the All-Inclusive nature of the package. It was great to check in our cases at Birmingham and not have to worry about them again, as they'd be delivered to our cabin door. Our cabin was an outside plus (Mid-Ships, Deck 9) and was lovely. plenty of room, for clothes and our cases stored neatly behind the settee. Bed was made up into a double and was one of the most comfortable we'd ever slept in on a holiday. Our housekeeper Cristina looked after us with an excellent service. All the staff were some of the most helpful we've ever come across and are a credit to Thomson, The Dream and her Captain. Food was always a treat and there was something for everyone. We did however really really enjoy the "Kora La" Asian Cuisine restaurant. the food was to die for and of sizable portions too. The entertainment was plentiful, varied and of an excellent standard. our twice daily Captain's update was one of our highlights' as he made his announcements amusing. I could go on and on about our experience aboard the Dream, however I won't. All I'll say is try her yourself. you wont be disappointed !!! Read Less
Sail Date February 2017
We chose this cruise for the itinerary (2 weeks to cover Southern Caribbean plus Cuba and Mexico on the second week). We had a wonderful time. The ship was smaller than others we have been on, but we couldn't fault it. Yes, it was ... Read More
We chose this cruise for the itinerary (2 weeks to cover Southern Caribbean plus Cuba and Mexico on the second week). We had a wonderful time. The ship was smaller than others we have been on, but we couldn't fault it. Yes, it was an older ship, but beautifully maintained, clean, comfortable, very friendly staff, biggest cabin we have ever had, excellent food, always fresh and plenty of it, and the hot food hot! The Show Team who provided entertainment on stage every evening were fantastic, all of them so talented. Embarkation and disembarkation were efficiently run and there were lots of interesting places to visit. We thoroughly enjoyed seeing Havana. As, expected, on sea days it proved more difficult to find sunbeds exactly where you would choose, but that was a minor problem, and there were plenty of other things to do, Unlike othe cruise companies, Thomson don't add tips to your bill. So if you are thinking of booking this cruise, don't worry about negative comments, as we read them, we wonder if these passengers were on the same ship! (Re ratings - we haven't rated the ones we didn't do) Read Less
Sail Date February 2017
Hi, we were two of about 25 Canadians aboard this UK oriented cruise ship. We met and made friends with some great people. The ship was very efficiently run and our only real complaint was the winds but that was not a slight to the efforts ... Read More
Hi, we were two of about 25 Canadians aboard this UK oriented cruise ship. We met and made friends with some great people. The ship was very efficiently run and our only real complaint was the winds but that was not a slight to the efforts of the crew. A very welcoming atmosphere. The entertainers in the Broadway Show Lounge were top notch for every performance even when the ship was rocking with the windy weather. I would suggest that the regular bar band chat and communicate more with the audience when performing rather than just clone classic pop hits. They seemed rather stiff and award although musicality was strong. The staff were extremely cheerful even under demanding circumstances with the rough seas. We particularly enjoyed Cartegena , Colombia with its mix of modern and colonial charm. Its unfortunate that the cruise ships on this itinerary have to dock at strictly cargo ports. The constant hum of shipyard noise was irritating to say the least and having a huge crane directly overhead in one pool area at one port was a huge visual distraction. Again Thomson is not to blame for these facilities. Overall a wonderful vacation experience for travellers with an adventurous spirit. Cheers, Thomson , Captain Harris , crew and fellow cruisers. Read Less
Sail Date February 2017
We had a lovely week in Montego Bay in the Riu palace, would defiantly give that a 5 star rating. We were advised by Thomson rep to stay at hotel first as we would be disappointed with hotel after the cruise, this I might add was ... Read More
We had a lovely week in Montego Bay in the Riu palace, would defiantly give that a 5 star rating. We were advised by Thomson rep to stay at hotel first as we would be disappointed with hotel after the cruise, this I might add was completely the opposite. We arrived at the Thomson Dream, first appearances, OK a bit tired, cabin was quite nice, no complaints there. The food during the day, somewhat poor 3 star cafeteria, the staff Wore dreary washed out Hawaiian shirts with personalities to match. We bought all inclusive drinks package, which a total rip off as the spirits they used were awful so we ended adding another 1.20 on to the bill for a decent drink, in the long run more expense The main dining room the service was pore but the food not so bad, nearly always cold though. The entertainment was really first class there was something for everyone to enjoy. Most people on the cruise were friendly. The theatre was quite nice. Carpets in corridors a bit grubby. Best was when we were told to leave our cases outside our cabin Monday night and we would pick them up in Manchester Wednesday morning, being women on our own we always worry about hauling heavy suitcases around. We got home ok. Opened our cases to find that someone had already been in them and stolen the duty free cigarettes we had bought for the family, informed Thomson, told to contact insurance company. Advise by suitcase with combination lock for cruise. Read Less
Sail Date March 2016
Our journey took place on Thomsons Dreamliner aeroplane which was very nice . we had row 12 a and b for seating it had extra legroom which we did not pay for . the service on board was very nice too plenty of free drinks and food and ... Read More
Our journey took place on Thomsons Dreamliner aeroplane which was very nice . we had row 12 a and b for seating it had extra legroom which we did not pay for . the service on board was very nice too plenty of free drinks and food and with a smile nothing was too much trouble .the aeroplane has extra wide isles with dimming lights for windows and cabin our luggage allowance was 20 kg cases with 7 kg hand luggage. best of all both flights there and back were on time , its a pity that the scales in Jamaica did not match uk ones as we were charged for 3 kg coming home which was £54 with nothing bought on holiday only jewellery which was in my hand luggage . The airport to cruise transfer was smooth with a quick check in and boarding all within an hour we were in our cabin no 6108 on deck 6 . the staff were efficient and our cabin maid greeted us on arrival our room had a large window and king size bed with a settee and chair dressing table and stool and a small table . there was plenty of wardrobe space 2 x double with long parts for evening clothes also a safe which was charged at £15 per week which i did not pay for out of principle. there were 3 large drawers and a carpet . bedding was nice and soft pillows we slept well in this room there was no noise . the bathroom had a small bath with a shower ,soap and towels and a sink with the same thanks to our perfect maid called Ni Ketut she was very friendly and we had lovely conversations about her home in the Philippines. the ship was smaller than we had been on before with very small lifts that only 4 people could travel given there were less able bodied people than ourselves we did a lot of stair climbing . the pool was very nice to swim in with a retractable roof over it for bad weather. the SUNBEDS were so close i could have heard my neighbour breathing no room to move on this deck with all demonstrations and pool waiters serving here. it was the place to be . also a sun deck on top deck with lovely loungers and no one to bother you but boy was it hot magic ! the show lounge was comfortable with the best shows i have seen in 7 cruises , these people worked so hard. the stops from this trip were not very organized i heard a lot of people complaining about their buses and how they were not good value for money. we did our own thing and used taxis etc and followed them at a quarter of the price they paid. one stop Falmouth we did not see as the ship was too small to dock in high winds so we had 2 days in Jamaica at the end of our trip. this trip in a taxi was awful at Montego bay as there were lots of people on drugs and shouting when we went to the town so we made a quick exit back to the ship. DINING for us this was very poor in the main dining room the service and food presented on more than one occasion was not up to standard . so much so that my husband asked the waiter to return a baked Alaska to the kitchen not even started for the lady sitting next to him as it was liquid on a plate. this is not acceptable on a 4 star ship . however the buffet on deck was perfect with fresh well cooked and presented food which we enjoyed . the drinks on board were hotel prices in the uk and we even had to buy the water £2 for the tea and coffee in the cabin and they state in the brochure that tea and coffee are provided. is this not a contradiction, you cannot take water from he tap in the cabin , we found a way around this as free water was given on the pool deck bar so we bought one then topped up while on deck and enjoyed. we did a hot stone experience of cooking food on lava stones which we enjoyed as there was a demonstration on board while sitting at the pool deck. this is advertised in your room with a picture of a nice table curtains in the back ground and a person standing at the table serving we were told it was al a carte and arrived on deck wooden floor with wooden table no air con and lava rocks we enjoyed our meal and service but should have stayed in swim wear instead of dressing up. no setting no lights and 10 yards away an empty al a carte not being used as no one in it. roataan stop at mahogany bay was a lovely place with a nice beach and everything laid on this was used by everyone even though we did get a shower of rain. i did not use the spa as i found it overpriced , we did visit the casino to buy £5 worth of lottery tickets = 3 which to our delight we were the only winners on board with 4 out of 6 numbers we got £75 back instead of £10000 this was very nice . we left the ship having had a lovely break to carry on to a hotel in negril for 1 week but if i was asked would i use thomson for a cruise again my answer would be no BUT i spoke with a lot of people who only come for one thing the staff and i must say i agree they were the best all helpful and smiling and had time for everyone i thank cruise critic for picking me as their 2014 winner of the competition it was a lovely thing to go on 2 weeks after you retire so once again thank you Read Less
Sail Date March 2015
I have not long returned from the Thomson dream cruise that left from Montego Bay to Mexico, Havana and the Cayman Islands. I have never been on a cruise before and this one was in fact my wifes and my honeymoon. My wife had been on a ... Read More
I have not long returned from the Thomson dream cruise that left from Montego Bay to Mexico, Havana and the Cayman Islands. I have never been on a cruise before and this one was in fact my wifes and my honeymoon. My wife had been on a Royal Caribbean cruise previously. I have seen a number of reviews that are critical about the age of the ship however I was totally impressed from the moment I boarded. Okay the pools are small but the deck area was lovely and I particularly loved the fact that if you left your sun lounger for any length, the stewards would remove your towels. There was plenty of time to go for food but it meant that people didnt abuse the loungers. The people on the ship seemed to come from all walks of life and everybody seemed to get on and were so friendly. The bar staff on the deck area were very attentive and all seemed to be happy and smiling. The breakfasts were lovely and the lunches and dinners were really varied and top notch. There wasa a hot dog and burger bar on the decks if you didnt want the restaurant foods. We did eat in the A la Carte restaurant on two occasions and again the food was superb and the waiters great fun. We tended to use the Medusa lounge during the evening. The entertainment staff were superb and made sure that they involved everybody in the various quizzes etc. A great big thanks to Rico, Joseph, Jovet and Jeff who served in the Medusa lounge bar. Fantastic entertainment and service. As I mentioned my wife has been on the Royal Caribbean before and she said she preferred the Thomson Cruise. We took out the drinks package and never felt pressured to tip. I loved the ports (Particularly Havana) and would thoroughly recommend this cruise. I look forward to my next one. Read Less
Sail Date February 2015
Having already travelled with Thomson on several cruises as a couple over the years, we decided to book with them along with our son, his partner and 20-month old daughter. We have previously booked online for all holidays but as we were ... Read More
Having already travelled with Thomson on several cruises as a couple over the years, we decided to book with them along with our son, his partner and 20-month old daughter. We have previously booked online for all holidays but as we were taking our young granddaughter decided to book through an agent to ensure that we booked the right cruise for a child of her age. The rep assured us that Thomson catered for such young children including amenities and play areas. I have never felt the need to write a review before but feel compelled to do so on this occasion to warn other families considering taking toddlers on the Dream to be aware of the following: No baby-changing facilities in ANY of the toilets on the ship, we were forced to change the baby on the toilet floor or on a changing mat on a sun lounger- completely degrading and humiliating - especially as the majority of passengers showed no compassion and simply looked down their nose at you. No child-friendly safe play areas on any of the decks, enclosed areas were for sun beds only, obviously more important to Thomson than providing a bit if space for toddlers to play in. The only pool for babies was located next to the adult only pool on a deck away from the family pool and jacuzzis, this made us the focal point for all people by the adult pool who assumed that the whole area was for adults only and spent the whole time watching and moaning about our granddaughter having fun in the baby pool. By the end of the week we couldn't wait to get off the ship, we were made to feel like we had grown 2 heads! ! The kids club stated that only children from the age of 3 were allowed to use the facilities and it wasn't until the 5th day out of desperation for some normality, that we thought we might as well ask if there was any chance that we could use the facilities we were told that was fine as long as we were there. Had we been aware of any of these facts at the time of booking (last July) we would most definitely not have booked with Thomson. We are very disappointed and although have been customers of Thomson's for many years will be booking with other companies in the future. Read Less
Sail Date January 2015
This cruise was booked one year in advance all- inclusive with Premier seats and according to the brochure we would be flying on Thomson's new Dreamliner aircraft which was incorrect as it was a First Choice 767 which had seen better ... Read More
This cruise was booked one year in advance all- inclusive with Premier seats and according to the brochure we would be flying on Thomson's new Dreamliner aircraft which was incorrect as it was a First Choice 767 which had seen better days and the food was basically awful. On arriving in Montego bay all seemed 'ship shape' however we did not realise how poor this cruise was to become. Upon leaving the port the sea conditions were poor with strong gales which did not ease up for the rest of the week. What made matters worse was the inability of the ship to dock in two out of the four ports of call. We managed to dock in Cartagena in Columbia which was fine apart from the supermarket which had a sign which read "please leave all hand guns at the desk" (worrying). Upon leaving the port the Captain apologised telling us that we would be unable to dock in San Blas Panama as the sea conditions were too rough which meant another day at sea. Hoping that our stomaches would withstand the motion of the ship many guests spent most of their time suffering from motion sickness. Tablets to help prevent motion sickness were available at the ships shop for £5:99 per pkt Reception desk also sold these at £1:00 per tablet. In other words "take your own ". We then docked in Colon- Panama, our initial intention here was to go on the trip to Panama Canal but when we tried to book we were told that there were no spaces left. The port of Colon itself was shocking, I cannot believe that Thomson's staff (who had seemingly researched this place( found it acceptable ! Unless you were on an organised tour you could not leave the ship as it was deemed too dangerous- The Thomson's cycle tour had to be escorted by police who advised the cyclists "not to stop or dismount from your cycle" (nice) the town area was basically a slum. On the eve of sailing to Costa Rica the Captain repeated his previous message and we had to stay in port for another day in this awful place . As a gesture of goodwill Thomson organised buses to take passengers to a Shopping Mall !! This mall was a just a joke as it was of a very poor standard with few shops and armed police on patrol around the perimeter. The final day at sea was basically spent heading for the safety of Montego Bay. We have sailed many times with Thomson Cruises but this one has been the worst by a long way. The food on board was not of the usual standard many meals were only warm, the toast in the morning was always cold and cardboard- like, the service was slow, the tea and coffee were awful. On a lighter note the entertainment team worked hard to to produce some pretty good shows. All in all this cruise was a huge disappointment .   Read Less
Sail Date January 2015

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