8 Montego Bay Cruises for the Disabled Cruise Reviews

We chose this cruise as it was a back to back (Cuban Fusion and Mayan Treasures) both of which we loved the itinerary of. The dream is a lovely old girl and stands up to the test of time beautifully. we chose Thomson because of the ... Read More
We chose this cruise as it was a back to back (Cuban Fusion and Mayan Treasures) both of which we loved the itinerary of. The dream is a lovely old girl and stands up to the test of time beautifully. we chose Thomson because of the All-Inclusive nature of the package. It was great to check in our cases at Birmingham and not have to worry about them again, as they'd be delivered to our cabin door. Our cabin was an outside plus (Mid-Ships, Deck 9) and was lovely. plenty of room, for clothes and our cases stored neatly behind the settee. Bed was made up into a double and was one of the most comfortable we'd ever slept in on a holiday. Our housekeeper Cristina looked after us with an excellent service. All the staff were some of the most helpful we've ever come across and are a credit to Thomson, The Dream and her Captain. Food was always a treat and there was something for everyone. We did however really really enjoy the "Kora La" Asian Cuisine restaurant. the food was to die for and of sizable portions too. The entertainment was plentiful, varied and of an excellent standard. our twice daily Captain's update was one of our highlights' as he made his announcements amusing. I could go on and on about our experience aboard the Dream, however I won't. All I'll say is try her yourself. you wont be disappointed !!! Read Less
Sail Date February 2017
Just come back from a wonderful week on my first cruise. I thought the ship was lovely (despite being old), clean, new upholstery, lots of places to relax and get away from people. I was blown away by the entertainment. Enjoyed dining with ... Read More
Just come back from a wonderful week on my first cruise. I thought the ship was lovely (despite being old), clean, new upholstery, lots of places to relax and get away from people. I was blown away by the entertainment. Enjoyed dining with others and alone. Service, food, organisation all surpassed my expectations. We enjoyed the trips, a spa treatment and just watching the sun set with a pina colada in the hand. Everything went smoothly and I would like to congratulate Thompson - I will be back. Pride of the Panama programme was very varied. Essentially we had a day at sea, a rainforest day (Costa Rica), an engineering day (Panama - quite thrilling), a day in a lovely Spanish inspired town Cartagena (Colombia), a beach day from the beautiful Swan Hotel (Santa Marta/Roderedo), a relaxing day at sea back to Jamaica, short trip to Rose Hall sugar plantation house (Jamaica) before flying home. Great variety and easy to do if you are not very mobile. Wish we could have stayed on for Mexico, Cuba and Cayman's - maybe next time. Read Less
Sail Date February 2017
We have travelled on Thompson cruises many times and love the entertainment the food and service is always excellent and we find them good value. This time I needed my wheelchair for distances and rough seas. I found there were many ... Read More
We have travelled on Thompson cruises many times and love the entertainment the food and service is always excellent and we find them good value. This time I needed my wheelchair for distances and rough seas. I found there were many problems to overcome at the airport due to the help desk being a distance from the airport entrance and the Thompson desk the furthest away. Birmingham airport is inclined and sprawling not good when you have to wheel yourself until you can get rid of the cases.at the desk Thompson representatives were excellent so we're the air hostesses. Please note you have to use airport wheelchairs on arrival make sure you have a room number label and name on your chair it goes straight to the ship. On board the room was very spacious we do not need a special disability room but make sure you can climb in a bath for showers I needed to ask for a bath mat. The food and service was as usual of a high standard in the main restaurant but by the end of the holiday I was annoyed in the outside eating areas as they were so few staff tables were not cleared up to an hour after being finished with and the tables were rarely wiped clean. The staff did not point out the gel machines and many cruisers never used them The entertainment was as usual very varied and of a high standard. The show team produced some spectacular shows and worked very hard often doing further shows after the nightly spectacle On this cruise we had not realised that in 14 days there were 4 days at sea and several short visits making half day cruising. All this was made worse because there was nothing for us to do no films lectures or extra musical things to listen too. There was however 1 short play which we enjoyed Smokers are well catered for having ALL of one side of the ship which happened to be the sunny side of the ship most days causing non smokers less choice for sun beds. To make it worse smoking or vaping rules were not adhered to and vaping was allowed everywhere in the lounges dining room and swimming pools. Being in a wheelchair my husband had to help me down the steps to exit the ship we actually complained to the service manager because no one helped my husband to bring the wheelchair down and once the man at the entrance was cross and shouted at me to move when I had no chair and my walking stick was in the scanner I could not therefore move safely. After this they were better but still one staff member was miserable and unhelpful. I think maybe the staff who usually are full of fun and laughter either did not get on with each other ( there was more of a nationality mix) or were unhappy. We wondered if the ship was going to be removed from the fleet and they were worried or the number of staff employed had been drastically reduced. My final personal opinion is that I will have to seriously consider whether Thompson will be my choice for a cruise in the future if they are cutting everything down to the bone. The airport in Jamaica on the way home was difficult. The staff were rude and sharp my husband had to show all his credit cards and I was left ages in the chair waiting to be scanned. I finally was desperate for the toilet so my husband wheeled me to a handicapped toilet and I was told someone was in it. We waited 15 minutes until I was so bad my husband had to help me in to use an ordinary one where the floor was slippy and full of women. How embarrassing. In the mean time a young fit member of airport staff came out of the disabled toilet and when challenged accused us as having a problem with her because she was black!! There was no one to speak to and complain but we did leave a letter of complaint with the information desk. Surprise surprise no one has contacted us. Good luck to any people out there like me who have to suffer a disability and the humiliation that goes with it but I would like to say there were wonderful people on board the ship that were so kind and helpful to both my husband and myself and certainly the women in the airport is not a true representative of mankind Read Less
Sail Date January 2017
There are pros and cons to this cruise and line Pros: People to People lecturers from Univ of Havana onboard ship were very informative Troupe of 12 entertainers were all high quality, as were were their nightly shows Cruise ... Read More
There are pros and cons to this cruise and line Pros: People to People lecturers from Univ of Havana onboard ship were very informative Troupe of 12 entertainers were all high quality, as were were their nightly shows Cruise Director Danny was great Most crew members nice and helpful Cons: cabins basic, ours an XE food mediocre...mystery fish at lunch and dinner, all meats dry and overcooked some of Greek crew members rude, Shore excursion desk rarely manned, so hard to get questions answered, especially for mobility impaired, as to what we could expect on each city tour Contracted food poisoning last dinner which hit at end of flight home, noro virus ( suspect mystery fish) but nowhere to report it as weekend and only way to report it by phone. Lost 10lbs and still weak 48 hours after...As you know, there is nothing to eat on flights. Had to be from cruise food,within 24 hours after last dinner onboard...what a send off. Read Less
Sail Date February 2016
The Good Flight on the new Dreamliner was perfect! Free food and drink and lots of leg room. Great facilities meant the 9 hour flight passed quickly and with comfort. The ship was very clean throughout and the crew went out of their ... Read More
The Good Flight on the new Dreamliner was perfect! Free food and drink and lots of leg room. Great facilities meant the 9 hour flight passed quickly and with comfort. The ship was very clean throughout and the crew went out of their way to make everything near perfect and to make you feel welcome. The staff always smiled asking if everything was OK and if something was amiss they fixed it. They all worked very hard to keep everything organised and tidy. The officers were polite and the activities and entertainment staff performances were excellent. Passengers were well cared for at all times. Ourselves and most people we spoke to were very impressed with the efforts of the crew. We tipped in recognition of this despite tips already being included in the package. There was a good selection of foods available. The restaurants were well organised and clean. The waiting staff attentive. There were plenty of sanitising units scattered about the ship for people to use to avoid contamination. The Bad At the airport in Jamaica hundreds of people waited for ages for immigration paperwork to be completed in long queues without any air conditioning inside a narrow corridor which meant some passengers were near passing out. The ship was overcrowded. There were no sun loungers available after 10 am. Passengers scuffled for lifts, seats in the bars/theatre and many tempers flared as a result. Health and Safety on board ship was a concern. Slippery surfaces on the gangways, pool areas, showers, decks and bar areas. We saw many passengers with broken arms. One woman had been burned by a gob of soot that had landed on her sun lounger from the ship's funnel. I suffered a bad tummy in the middle of the first week despite the fact I had not eaten anything off the ship. Smoking was allowed on some of the deck areas which some passengers flouted even smoking inside the ship when no one was looking, risking the health and safety of other passengers as the smoke was hard to avoid even outside. I saw dimps discarded inappropriately, a fire hazard. Many passengers ignored the sanitising units therefore I feel it would have been wiser for all food to be dispensed by staff members instead of the tongues placed for public use at the buffet areas. Bar staff carried trays stacked high with crockery above their heads and even climbed down the spiral staircases from the top deck with stacked trays risking the safety of passengers below. Ice creams for purchase were taken out of the freezers and conveyed about the ship for sale in inadequate containers which failed to keep them cool enough. I returned an ice cream that had gone bad and was told I could only replace it for one the same, I was not offered my money back. Shower heads were old and warn, a breeding ground for bugs and towels, sheets and pillows were stained. The beds were hard and uncomfortable. The toilet flushing system on the ship failed regularly. There was often a bad smell in the cabin corridor areas. The cooked food was never hot only warm at best, overcooked and tasteless and this was the case even in the service restaurant. There were many passengers suffering from a bad cough, some being treated for pneumonia with antibiotic drips. We heard from various passengers that up to 5 people had died during the trip and one passenger had to be taken to hospital. We also came down with a very bad cough towards the end of the trip ourselves. To Sum Up Overall we enjoyed the cruise but not to the extent that I would book to sail on Thomson cruises again. I could not help but feel a cramped holiday camp style atmosphere about this cruise as some health and safety aspects were seriously lacking. Read Less
Sail Date April 2015
Thomson Dreamliner is a fantastic plane. Lots of leg room and free food and drink during the flight. But, what started well, ended badly. The Jamaican airport was hot, humid, crowded and queued. No where to sit, no air conditioning, no ... Read More
Thomson Dreamliner is a fantastic plane. Lots of leg room and free food and drink during the flight. But, what started well, ended badly. The Jamaican airport was hot, humid, crowded and queued. No where to sit, no air conditioning, no water and no where to rest in a confined corridor containing hundreds of people. Tempers flared after hours waiting to get to embarkation and some felt faint. A musical group from the island greeted us at the ship but the singer was out of tune and the musicians seemed fed up of playing it took that long for everyone to board. The buffets were always full of food and refreshments and the restaurant was great for an evening meal. However, the food was mostly overcooked, warm at best when eating and not very tasty in all the eateries. I did not like the fact you helped yourself to buffet with tongs. It would have been more hygienic to have been given the food by buffet staff. Despite the fact the ship had antibacterial dispensers throughout, many passengers ignored them. I had a bad tummy in the middle of the first week and was told by a passenger that the ship had had Noro virus aboard the week before resulting in the closure of the Jacuzzis. I was also by other passengers that many people were being treated for a bad cough, an outbreak which had been on board since December with antibiotic drips having to be issued for pneumonia and also that 5 people had died on board during this time. Myself and my husband both went home with a bad cough at the end of the cruise. One woman was badly burnt by a soot gob that had been blown from the ship's funnel. Many passengers had broken their arms whilst on board. Health and safety was an issue as I saw a crew member carrying two stacks of cups on his tray down a spiral staircase. Smoking was allowed on the decks which was very quickly extended to inside the ship and door areas by smokers who ignored the rules. It was hard to get away from cigarette smoke on the deck areas. We found it very difficult to get a sun lounger before 10am and these were hogged by selfish passengers all day despite the fact that they were not using them for hours. The ship had an overcrowded feel during the sea days and the days were quite strained. The behavior of some of the passengers was terrible despite their mature years. Tempers flared and a fight broke out over the use of a lift which carried on in the sun deck. There was a lot of foul language used by some of the down to earth types which did offend other passengers with their rudeness at times. Some of the deck flooring was bubbled and torn. The first port was La Romana. I wish I had stayed aboard the ship. We were transported by shuttle to the nearby town and was immediately bombarded by very persistent venders that were very intimidating. We all immediately got right back on the bus and returned to the ship. This port did not match the description at all. My favourite ports were St Maartin and Antigua. Shops were wonderful and there were many nice places to go. The Virgin Islands were a little boring as we had not been able to book a tour but on returning to the ship many passengers were disappointed with their trips here. One had gone to see whales and was told by locals that whales are a rare sight in April as they don’t arrive until June when the season for them starts. We did see some flying fish and dolphins on the sea days. Gibraltar is a nice place but there was very little time to visit more than one venue as the ship departs at 2pm and we had to be back on board by 1:30. We were talked out of using the cable car by the port taxi drivers who said that we would not have time to use it. The port inspector confirmed this when asked to back up the statements but on speaking to the tourist visitor centre they said we would have had plenty of time to use it. So I think we were conned into using them at a cost. To sum up, I personally quite enjoyed my time on this cruise but I know that quite a few other passengers were very disappointed and if rumors were correct some did not return at all. Read Less
Sail Date April 2015
We have cruised before with Thomsons on both Majesty and Celebration as well as cruising with P&O ships so consider ourselves to be seasoned cruisers. My friend is wheelchair bound (standard chair not electric) and is unable to get ... Read More
We have cruised before with Thomsons on both Majesty and Celebration as well as cruising with P&O ships so consider ourselves to be seasoned cruisers. My friend is wheelchair bound (standard chair not electric) and is unable to get out of it even for a few step. This has never stopped us cruising. We have always had wonderful help from the crew embarking/disembarking, and from the Destination service teams in informing us what we could do at each port and assisting us to be independent, While we would love to go on some of the tours, unfortunately we have never found a tour bus which allowed wheelchair access. So with guidance we do our own thing and thoroughly enjoy our cruise. Sadly our cruise with Thomson Dream was actually a nightmare. Don't take me wrong, we loved the ship and the crew couldn't have helped anymore if they tried, the ports weren't the best but we knew that before going, BUT... Unlike all the other ships we have been on Thomson Dream does not have a ramp to get on/of the ship, it has stairs. On other ships crew members have always been trained in assisting wheelchair uses and they have generally always been available to help wheel the chair within a few minutes at our arriving at the gangway. On Dream due to it being stairs they needed 4 crew members to help with the chair, it was obvious right from the start that most who helped were not trained, and I constantly had to tell them which parts of the chair was safe for them to hold onto. She would often be swayed from side to side and it looked and felt extremely unsafe. At Colon we waited 40 minutes at the top of the gangway before they could find enough staff to assist and then 20 minutes at the bottom to embark, in intense heat, without shade or seating for me the carer. The crew were wonderful, always cheerful, but the organization was shambolics. While the Destination Team may have been great helping those on tours, they had no idea for us the independent traveller. At Cartagena they suggested that we didn't go into town due to cobbles and that due to difficulties with taxi's we might not get back in time for departure, they also said that there was only a small café and Duty free shop at the port entrance so it might be better to stay onboard. Fortunately having by now lost any hope of them giving us relevant information, we decided to get of the ship and just have a walk around. At The back of the duty free shop was a wonderful nature park, with birds, iguanas and even a sloth. There was also a very large gift shop. We had a great time and passed this information onto others who were also unawares of this gem. At Colon we were told we could get taxis at the port gates, but what they failed to mention was that we were not allowed to walk through the port for safety reasons. We found that out by trying to and being stopped! We understand why we weren't allowed to walk through, but surely the Destination Team should have been aware of this! We also had issues with the Reception who informed us that in order to get a wheelchair adapted taxi to get us back to the airport, all we had to do was go and ask them 30 minutes before the buses left. Knowing this was not how it was done on other ships I went back a further 3 times to be told the same. We arrived 1 hour prior to the buses leaving to be then told that the taxi should have been ordered days before. Food good, entertainment (brilliant), crew extremely helpful. Organization hopeless, staff (those in destination services and on reception need training and different attitudes). My friend came away very upset, she felt that she was a burden to the crew and had felt humiliated. While going on/of other ships was done quietly, quickly and with dignity on Dream it was an absolute nightmare. Read Less
Sail Date March 2015
My husband and I took this cruise January 30 - February 6, 2015 embarking in Montego Bay. Check in from Jamaica was short, simple and easy as was check out at the end of the cruise. We did not have to pay exit fees from Jamaica or Cuba ... Read More
My husband and I took this cruise January 30 - February 6, 2015 embarking in Montego Bay. Check in from Jamaica was short, simple and easy as was check out at the end of the cruise. We did not have to pay exit fees from Jamaica or Cuba (although we were prepared to) nor were we ever asked for proof of medical insurance. At all of our stops in Cuba, there were Cuban medical staff checking our temperatures to ensure we were not running a fever. Some stops had more bureaucracy than others in terms of wanting us to have our passports with us. We've done a lot of traveling and are used to quixotic rules. Danny was always clear in his announcements as to what we might or might need when leaving the ship so this was not a big issue. We took crisp Canadian cash with us for exchanging into CUC and encountered no problems at the currency desks in ports. I heard that US cash could be exchanged but at a 10% surcharge. The currency desks did have exchange rates posted for a wide variety of currencies so I assume other cash was acceptable as well. A couple in front of us wanted to use a credit card to get CUCs and were told no. Descriptions of the ship posted previously are generally accurate so I won't elaborate except to say that we had no problems with the room i.e. hot water when we wanted it, good pressure in the shower, cleaned well and regularly, etc. Yes, we were asked to put our dirty toilet paper in a trash can rather than in the toilet but on previous visits to China and the Greek Islands, we were asked to do the same. The water on the ship is safe to drink and we used it to refill our own water bottles. No gastrointestinal problems at all. We didn't notice any unpleasant taste to it and if you asked the staff in the dining areas, they would fill your bottle for you. We found the food quite good and in some cases excellent. My husband and I have taken Regent and Uniworld cruises in the past so my comparisons are to that level of dining. In talking with the Maitre d' we learned that the chef had been replaced two weeks previously (mid-January?). He also told us that both Jamaica and Cuba do not allow the ship to load food through them. Food is flown to Trinidad where is shipped to the Louis Cristal when it is in international water. I was pleasantly surprised by the jambalaya which was spicy, a veggie burger which was moist and flavorful, my steak which was tender and blue when I wanted it to be, etc. It is true that the offerings at breakfast are somewhat repetitive but we found there was enough selection that we did not have a problem finding something interesting every day. Perhaps previous comments about poor food quality resulted in a change of chef and an overall improvement. We found all the staff polite and helpful. My husband uses a cane and staff would almost always help him with his tray and especially when the ship was a little rocky. I've tried to focus on new information that may be helpful to others. We took some tours but explored other places on our own. Fellow passengers were congenial and spoke a variety of languages although there was some degree of English spoken by most. Thanks to the French Canadians on board for their patience with my French.   Read Less
Sail Date January 2015

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