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5 Helpful Votes
Sail Date: April 2019
We went on the discovery 2 in April 2019 from Montego Bay calling at Hondurus, Guatemala, Belize and Costa Maya Mexico. We travelled over the easter period therefore some of the places were quiet. We stayed in a junior suite room 8080 ... Read More
We went on the discovery 2 in April 2019 from Montego Bay calling at Hondurus, Guatemala, Belize and Costa Maya Mexico. We travelled over the easter period therefore some of the places were quiet. We stayed in a junior suite room 8080 but would not choose this room again. The only problem we faced really was that very morning at 7am we were woken by staff putting out sunbeds which seemed to be just thrown onto the floor, as our room was on the 8th floor, floor below sunbathing deck!! Another problem was the two whirpools that were just full of teenagers (unruly ones) who just seemed to hang around all day doing their holiday romance courting. Despite parents speaking to them odd times/checking up on them they still sat there eating food and having drinks in the whirpool then eventually leaving, several hours later, leaving behind rubbish and cups around the side of the pool. Fantastic staff, fantastic food and fantastic entertainment. Next time maybe chose adult only as can not do with rude, unruly children and parents who don't care what their kids are doing. Read Less
1 Helpful Vote
Sail Date: April 2019
This is our sixth cruise with Marella and the second on discovery 2. We cruised from Montego Bay calling at the Cayman Islands, Cuba, Honduras, Cozumel Mexico, Guatemala, Belieze and Costa Maya in Mexico. The ship is lovely, not to big ... Read More
This is our sixth cruise with Marella and the second on discovery 2. We cruised from Montego Bay calling at the Cayman Islands, Cuba, Honduras, Cozumel Mexico, Guatemala, Belieze and Costa Maya in Mexico. The ship is lovely, not to big so you easily find your way around. The crew are marvellous, so friendly, polite and nothing was too much trouble. The entertainment was excellent, wasn’t keen on the comedian but the show team productions were very good. No complaints with the food, served hot and plenty of choice. We had a balcony cabin on deck 6. Cabin stewards were very efficient, more than enough room although no fridge as not a deluxe cabin. We went on a couple of excursions but were also able to get off and wander around independently. The Tui trips were reasonably priced, we had to cancel one and there was no trouble with this. Enjoyed the dress to impress night. Would recommend and have booked again for next year. Read Less
19 Helpful Votes
Sail Date: February 2019
Chose this cruise due to the ports of call. Flight out from Manchester smooth, excellent onboard service and check in at Montego Bay was efficient.I knew the ship having previously travelled on her when in Royal Caribbean brand,but ... Read More
Chose this cruise due to the ports of call. Flight out from Manchester smooth, excellent onboard service and check in at Montego Bay was efficient.I knew the ship having previously travelled on her when in Royal Caribbean brand,but transformation was great.We had an inside cabin and was suffucient for our needs as only in room to shower and change,room kept clean by excellent cabin steward. Dining-- we are early risers so we ate breakfast at the buffet in Islands restaurant, plenty of variety of food and very tasty, we also went to the same restaurant for buffet lunch, excellent choices and never had a problem finding something to eat.Had evening meals in 47 restaurant with waiter service, couldnt fault the menus, evening meals excellent choices and our waiters were superb, nothing too much trouble. Now the entertainment, this was our 20th cruise having been with Royal Caribbean, Celebrity and P&O, the entertainment team onboard Marella Discovery 2 were by far the most professional group we have ever seen, so energetic, it made the cruise so special as we like the shows in the evening but this team were in a different league from previous cruises,Thanks for your hard work We visited Jamaica, Grand Cayman,Cuba,Belize,Costa Maya, Cozumel, Guatemala and Honduras. We only did 2 tours, Cuba in an old vintage car, pink Pontiac and was great fun,booked before we left with independent company at half the price. We also did the catamaran and snorkel in Roatan,Honduras, this was through ship and was excellent value. Cozumel lots of shops,Costa maya has a purpose built cruise area and this was fantastic as you could watch the dolphin show, free unless you wanted to swim with them, lots of shopping and even pool bars to swim in. Staff onboard Marella Discovery 2 were always smiling, service was excellent throughout the ship,nothing was too much trouble. I would have no hesitation in going on this cruise again, Marella excelled my expectations Just made extra special by all the shows in the evening,this for me was the highlight of our cruise, cant compliment the evening entertainment team enough. Return flight and check in once again smooth and efficient Read Less
10 Helpful Votes
Sail Date: January 2019
Five Stars * * * * * for our 5th cruise with Thomson/Marella and the 2nd time for Pride of Panama. Booked through Sunwing, we flew from Toronto to Montego Bay, just under 4 hours, no time change. Aircraft (737) was a bit cramped but ok ... Read More
Five Stars * * * * * for our 5th cruise with Thomson/Marella and the 2nd time for Pride of Panama. Booked through Sunwing, we flew from Toronto to Montego Bay, just under 4 hours, no time change. Aircraft (737) was a bit cramped but ok for the short flight. Immigration in Jamaica is always a bit unorganized, just take your time, make sure you have a pen. Marella reps were in the terminal to direct us to the buses for transport to the ship. This is about a 30min ride depending on traffic. Driver was entertaining, even explained the meaning of KFC! Boarding the ship was quick, just need to register your credit card, get your cruise cards and tag your baggage. Your baggage once tagged will be taken to the ship and left outside of your cabin. Bunch of locals hanging around wanting to move your luggage looking for tips etc, just ignore them. We were in cabin 6005 near the bow. This is an inside cabin above the entertainment (Venue), we found it to be quiet and all that we needed. I suspect there may be a little more roll/sway near the bow, was not a problem. I always take a(one) Gravol before retiring. Food - Really enjoyed it. Usually ate breakfast and lunch in Islands, dinner in 47. The Dining room(s) is "Any Time Dining", we never had to wait more than a few minutes, when it's busy they have pagers. You have to ask to share a table, we asked and shared every night. Nice to talk to and meet your fellow cruisers and share experiences. If you do not fancy sharing there are more than enough small tables for two. Entertainment - Spectacular! Amazing how 12 people can put on such a wide variety of nightly shows. Also did the backstage tour with Dennis & Emily, interesting and two very nice young entertainers. We are not into sunbathing, inevitable that some folks will be out early reserving there spot. We never had a problem finding a lounge away from the pool area and at times found one near the pool. Lots of places to sit out in the sun or shade. The cruise is all inclusive, we did not observe any alcohol related problems, lines ups etc. We are 1 non and 1 95% non drinker. Ports. We did ship booked tours in Santa Marta, Colon and Puerto Limon. All good except we found the Santa Marta tour interesting but too long, as we prefer ~3hours. Colon was a bus tour on the locks, on on Pacific side, the other on Atlantic side. Puerto Limon was a tour of the Tortuguero Canal, most excellent. Also did out own "walking tours" in Cartagena(cab to town) and Puerto Limon. Leaving. Always sad but inevitable. You have to have your bags packed and outside your room by 2am. You have to vacate your room by 8am. You can leave your hand baggage in Venue and use the rest of the ship. Have breakfast or lunch if time permits. We had to be off by 12 but were called at 11:30 to go to the airport for a 4pm flight. We had booked club MoBay which provide a relaxing soft seat with included drinks and a light lunch. Read Less
14 Helpful Votes
Sail Date: January 2019
We had been on the celebration last year and thought it was very good value for money. The itinerary was great for the discovery 2 so thought we would give it a go. The ship is big and newer than the celebration. Impressive when you ... Read More
We had been on the celebration last year and thought it was very good value for money. The itinerary was great for the discovery 2 so thought we would give it a go. The ship is big and newer than the celebration. Impressive when you arrive. Luggage delivered to door of cabin with no issue and in a reasonable time. Everything was clean and tidy (I think the only thing I saw which had a bit of mould on was the showers next to the glasshouse pool). Our cabin was towards the back of the ship on starboard side. Reasonable size. Nice seating area with a sofa and table. Plenty of storage - drawers/shelves etc. The balcony is lovely. 2 chairs and a table. Great for sitting out on. The bathroom is quite small but easy to get around in and plenty of room to shower/use the sink. Quiet as it’s at the back of the ship with no bars above it. No cabins opposite which I’m sure reduces the noise too. In all we loved our cabin and it was very well maintained. Fridge in the room. Tea and coffee making facilities. Water dispenser just up the corridor. Hair dryer (not the greatest). On some nights it got really hot as though the air con wasn’t workings well which sometimes made sleeping a bit difficult. Bed was comfortable though. They have an outdoor pool on deck 9 - it did get full fast with people on the sunloungers. We didn’t go in the pool here. We didn’t spend a lot of time on here other than to listen to the music from the live bands. The glasshouse is a nice relaxing place. The pool is nice and the whirl pools are super warm and relaxing. We had a massage from the spa which was lush (a little bit pricey but reasonable). The gym seemed well equipped - I didn’t use it but did some of the free classes there (you can pay extra for Pilates/yoga class). There are various places to eat. We ate most in 47. We had breakfast, lunch and dinner here when we could! It is waiter service so was a real treat. Breakfast has a spread of breads, fruits, salmon and cereals and then you can chose from omelette, English breakfast, fish, daily specials and pancakes. Lunch was 3 courses - excellent! Wine as well. Dinner had excellent choices. Some meals were better than others. I felt most meals were cold or at least warm - I like my food pipping hot which it wasn’t most of the time. Gallery 47 is above 47 and is an Italian restaurant - they only have 2 menus which they rotate. We went twice and had a great menu on both occasions. We didn’t go to the speciality restaurants as it was booked up but they did look good! Islands the buffet restaurant - they do breakfast, lunch, afternoon tea ans dinner. Good views from here. In general they had a good selection of food. The snack shack had good fish and chips and chicken wings. The sandwiches weren’t that good. The glasshouse has food until 1am - good for a midnight curry or burger! Good selection of drinks on the all inclusive but on celebration had a bigger choice of cocktails. You can upgrade or pay about £2.50 for the premium drinks. We loved drinking in the atrium - comfortable, a great space and good to people watch. Bar 11 is also a good way to begin and/or end a night! There is a lot going on during the day but some of it wasn’t that interesting. They had lectures on metabolism, secrets to a flat stomach and swollen ankles - not my cup of tea. They had regular quizzes and also bingo. The deck parties were good - great songs and bands. They also have a film showing outdoors which is cool. The shows were good - great production team. Some lesser known songs on some shows but done well. There’s also a guess act - we had one of the grumbleweeds on our first week which was fun. We enjoyed the behind the scenes tour of the ship and of the broadway showroom - interesting to see how things work. We enjoyed the actors the most. Their play and entertainment in the evening was excellent. I also totally loved the dance couple - Alex and George. They were so good and did dance classes. We were looked after so well. The staff are fabulous. Always attentive, happy and willing to do anything for you. The cabin steward ensured we were comfortable and would always talk to us - they would try help with anything they could. The same in the restaurant - great service. Everyone said hello to you when passing on the corridor etc. The ports were great - places you wouldn’t think to go. In week one we had quite a lot of time at sea (our overnight Havana stop was cut short) which wasn’t ideal. There was a variety of things to do in each port. We did 2 excursions with TUI - the Panama Canal and jaguar rescue centre in Costa Rica. These trips you couldn’t really do on your own so I’m glad we did get to go on them. A lot of their trips though could be done for less than half the price if you did them yourself. The TUI trips have the added bonus that if you are delayed and miss the time to be back on board then they will wait. We wanted a late check out from our cabin but were told that there were no late check out cabins left. Of course you had to pay a fee but for none to be available seemed quite unreasonable. They didn’t even check which room we were in to see if it was available. I wasn’t impressed with that. The dress to impress nights lacked effort from some people who still felt it ok to dine in shorts. People may well like the fact you’re given a choice and it’s up to you what you wear but for me it’s like going to a formal do at home - everyone dresses up as it adds to the atmosphere and you wouldn’t dream in rocking up with your T-shirt on. For me personally I didn’t like that there was no clear dress code and no effort was made even on formal nights by some. I feel that at times the clientele were a little vulgar - swearing in public, pushing into queues etc. One person described the ship as ‘Benidorm at sea’ which I agreed with at times. We had similar experience on celebration. Don’t get me wrong - most people we spoke to were lovely fascinating people. In all, we felt that the cruise was excellent value for money with a delightful cabin and excellent service. Some parts were not to our liking but in the future we decided to look at other cruise liners to get experience on another companys ship. I’d certainly recommend it for a first time cruise. Read Less
7 Helpful Votes
Sail Date: December 2018
Pride of Panama and Cuban Fusion Cruise The flight from Gatwick took off at 9.30am and was a 10 hr flight due to a head wind the flight back was only 8hrs and 10 mins. On arrival at Jamaica at 2.30pm it was a bit chaotic having to fill ... Read More
Pride of Panama and Cuban Fusion Cruise The flight from Gatwick took off at 9.30am and was a 10 hr flight due to a head wind the flight back was only 8hrs and 10 mins. On arrival at Jamaica at 2.30pm it was a bit chaotic having to fill in Immigration forms which were handed to us while queueing, it would have helped if these we given on the flight as it held things up and took nearly 30 mins to get out of the airport the coach to the ship. On arrival at the port which took 30 mins it was very efficient embarkation and getting our boarding cards. We were allocated the inside room we had paid extra to choose and the room was a nice size and comfortable. There was some noise from the aircon. No fridge in the room but you could get cool water from dispensers in our case Midship. Plenty of hangers and storage space for a 2 week stay. We ate in 47 most nights and found the food to be nice and well presented although it did seem a little repetitive the second week with items appearing on the menu the same as first week. Fish selection was very average. Gallery 47 is the Italian themed restaurant and if you are not in before 6.45 you may have to wait in some cases upto 1hr ( they give you a pager). Do try the Trio Tiramisu and the Lasagne which are both very nice. In both restaurants if you want to make the 8.30 show it is best to opt for a table for 2 as the service is quicker, it takes longer to serve tables of 8 or 10. We sat on shared tables sometimes and met some nice people. One thing that was a disappointment was Christmas Eve where there was no special Christmas eve menu or dress to impress night particularly for the people leaving the ship on Christmas day. The entertainment team put on some nice shows in the Broadway Lounge , The Broadway Musicals, Vincent Van Gough Parody and The full Monty were all excellent. Some of the interactive shows in Venue were ok apart from the awful 007 spoof which I felt was dire. Bar service in the Broadway Theatre was always very good and in most bars on the ship the service was friendly and quick. A special mention here to Patrick the star of the Bar Staff ( No Card No Charge……spread the love). Towels are available for the sunbeds and to take to the beach and also towels are available in the Saunas which are in the Spa, you hand in the boarding card and they give you a locker key. Santa Marta, We didn’t do a tour here just walked along the promenade and had a beer at the Elevated café on the Marina. This maybe a good place to do a tour as there is little of interest apart from a small beach and a few shops. Cartagena, has a nice little animal park at the port with Parrots Flamingos and ant eaters. Got a taxi into Cartagena old town awful traffic getting in and took 30 mins shared with two other people for $20 we got one back for $10 but agree a price and make sure it’s a yellow authorised cab. Town is ok for a pootle around but you get pestered at a lot of places by street sellers. Also had a Columbian Coffee in Columbia at a Café near the church. Colon Panama Panama Canal, We did the Old and New Tour which included a visit to the old locks then onto Fort Lorenzo which was quite interesting and to get there is about an hour through rain forest roads and we saw Monkeys and Sloths. Then onto the New Locks Visitor centre where you get a good view of the new locks and big ships transiting through. Where the ship docks in Colon is not a nice area and is not somewhere some people felt safe walking around. It is also worth booking tours in advance here as they get booked quickly. Costa Rica, We did the Cahuita Transfer here which took around 40 mins. Arrived at a nice beach which was next to the Cahuita Rain Forrest park which we went through with our tour guide for around and hour (entrance $2 voluntary contribution) Toilet and changing facilities available and a couple of bars and shops nearby. We then had around an hour on the beach free time. Would have preferred to have an extra half hour on the beach rather than a long stop visiting a gift shop on route back to ship. Changeover day Jamaica, Went to Hard Rock Café, free transfer bus from port ask ladies on the gates where to pick it up. It cost $12 for two sunbeds and sunbrella and a beer was $5 and a free refill coke $2. Lovely beach and a nice chill out space also free wifi but not great wifi. Grand Cayman, This was our favourite place just across the road next to the library about 100yds from port you can get the Public Bus (minibuses) it costs $2 per journey so we went to Hell for $2 Each then Back to Seven Mile Beach $2 each then Back to the ship $2 each. Hell was Ok a bit warm and you only need 30 mins here for pic stop and post card purchase. There are toilets behind the gift shops next to the post office. We stopped at Luca Hotel on the beach managed to get a couple of free beds and two beers and two cokes was $20 not a cheap place but what a beach wow. Havana , Didn’t happen Port was flooded and damaged and closed so we had to go to Mexico a day early. This was genuine situation and there are vids on Youtube. Mexico, We visited the Mayan Ruins and Beach which was ok to hear the history about the place but not much to blow you away at the site. Then off to the beach which was lovely and the Mexican food was good value Tacos x 3 with salsa and Guacamole $8 had a nice time. Shops more reasonable in Mexico. Ocho Rios Jamaica (alternative to Havana) , We did the Dunns Falls and Kinoko Park. Kinoko Park is a lovely little place with nice trees and waterfalls there are also birds including Parrots which can be held and a snake around your neck if you like also a couple of lazy crocs. Normal cost of entry here is $20. Then onto Dunns falls which was interesting (DO NOT TAKE PHONES OR CAMERAS UNLESS WATERPROOF OR IN WATERPROOF POUCH if you are climbing the falls or they will be destroyed. Runners will offer to take pics with your camera but will expect a tip. The café next to beach seemed a rip off $10 for two beers. Also be careful when leaving the falls to go to the coach/Taxi rank there is a market area where people will try to put things in your hand and say they are free and then will ask your name and try to engrave another for your partner and then charge you $40 NOTHING IS FOR FREE!!! Entrance fee is $23 if you do it yourself. My wife managed to stay Mosquito bite free all week using the Deet sprays but seemed to have got bitten on the coach back to airport or at the airport so try to keep a liquid deet spray less than 100ml and spray before leaving ship arms and legs particularly. Ok Ive rambled on enough now just a quick hello to Rose and Tom and thanks for the Hard Rock Café tip and sharing the cab in Cartagena. We really enjoyed our cruise and would travel on Discovery 2 again. Both Captain Chris and Captain Jason it was nice to meet you both and some of your front line team. Read Less
17 Helpful Votes
Sail Date: December 2018
We have cruised more than 60 times on a variety of cruise lines and while we do have favourites I nevertheless feel able to provide unbiassed reviews on any ship I cruise on. In my view Marella Discovery 2 is somewhat of a gem in the ... Read More
We have cruised more than 60 times on a variety of cruise lines and while we do have favourites I nevertheless feel able to provide unbiassed reviews on any ship I cruise on. In my view Marella Discovery 2 is somewhat of a gem in the Marella fleet. Previously Royal Caribbean’s Legend of the Seas it transferred to then TUI, now Marella and first saw service under that brand in May 2017. We actually sailed in her in June that year on a thoroughly enjoyable week’s cruise around the Iberian peninsula. We enjoyed the cruise and the ship so much that we had no hesitation booking a two week Caribbean cruise ending on Christmas day 2018. Our decision to book was reinforced by the offer of direct flights from Glasgow to Jamaica along with the ‘bonded luggage’ arrangement meaning after our cases were checked in at the airport we didn’t see them again until they arrived in our cabin. Our cabin was the same junior suite we had on the June 2017 cruise. Yes it was a bit more expensive than a balcony cabin, but it offered so much more room, along with an extended balcony with enough room for a sunbed, a full height table and 2 chairs. There was extensive storage space, so much so that we didn’t use all the shelves and drawers provided. For those who like a bath there was a shower and bath in the bathroom along with very nice Clarins toiletries. Nice fluffy bathrobes were provided along with slippers and along with the usual electric kettle and supply of tea, coffee, etc., the junior suite also had a Lavazza coffee pod machine producing excellent coffee. Well worth the extra expense in my view. Meals on the Discovery 2 were very good, particularly in respect of food on offer in the self-service Islands restaurant. We had just returned a month earlier from a 28 night cruise on P&O Arcadia where the food on offer in the self-service restaurant was absolutely deplorable, comprising one relatively tasteless soup at lunchtime and five or so unappetising main courses. Most importantly the food on Arcadia was seldom hot. The food on offer in Islands was a complete contrast with two delicious soups on offer each day along with eight-ten main courses including a roast of the day. All the food was piping hot. Food in the main 47⁰ restaurant on deck four and in the Italian fare restaurant Gallery 47⁰ on deck five was also very good. The clear tomato bisque we had one evening in 47⁰ was one of the best soups I have ever tasted. We had no need to use any of the paid restaurants on the ship as the food in the free restaurants was so good. Even the food in the outdoor Snack Shack on deck nine is to be commended, where the freshly prepared battered fish fillets and chicken wings are simply out of this world. In terms of entertainment Marella is not one of those companies that bring in loads of guest artists. They rely instead on a show team comprising singers and dancers that deliver no less than eleven quite distinct and different shows in the ship’s Broadway Show Lounge. The entertainment is reinforced with two very good bands – Muzik Nation and the 4Tunes – along with a very talented pianist (Dino) and other individual musicians. The place to be for up close and personal entertainment is undoubtedly the Live Room where each evening there is a full itinerary of music on offer from the various bands and artists, culminating in a ‘band jam’ once a week where all the musicians get together to perform. The lead singers from the show group also have guest appearances in the Live Room performing their own cabaret sets. Despite being relatively ‘senior’ cruisers we spent many an evening well after midnight singing and clapping along to the music there. The only slight criticism of the Live Room is that it is too small to be the hub of late evening entertainment particularly after the main shows disgorge from the Broadway Show Lounge. On many an evening it was standing room only. If I was to make one suggestion to Marella about this it would be to think about using the much larger Venue on deck 5 where possible. Marella Discovery 2 is of course an all inclusive ship and a very good all inclusive package it is too. I enjoy a Gin and Tonic or two before dinner and I was surprised to find that Tanqueray gin, normally only offered in premium packages, was being served by Marella in their standard package. What was even more surprising was the size of the spirit measures aboard the Discovery 2. Whereas on the P&O Arcadia spirit measures were a measly 25ml (5 x teaspoonfuls) on Discovery 2 measures of spirits served were 40ml. This compares to a standard pub measure of 30ml in most of the UK. Moreover, there was no difficulty obtaining a double measure, if like me you want to taste the spirit you are drinking. Unlike some ships we have been on there were always ample waiters around in show lounges and open decks to serve you. Some might be surprised to learn that Marella provides chilled drinking water dispensers on most floors and very good water it is too. A very nice 1 litre glass decanter is provided in your cabin so you can always have a supply of drinking water on hand and to fill your kettle or coffee machine. Dress code on the ship was generally relaxed or smart casual, but there were occasional ‘dress to impress’ evenings where some did make the effort to appear in their ‘finery’. On our recent Arcadia cruise a comedian made fun of Marella cruises, but based on my experience of both cruise lines I believe it is P&O that is becoming the laughing stock of the industry and Marella is firmly establishing itself in the middle ground of the cruising industry. A particular strength of Marella is its ability to offer cruise & stay/stay & cruise holidays where you can experience the best of what a cruise offers along with fabulous hotels in prime locations. I have no difficulty recommending the Marella Discovery 2 to any potential cruisers, be they first time cruisers or like myself experienced cruisers who want to try out the competition. To be absolutely clear Marella cruises does offer very serious competition. I will undoubtedly cruise on a Marella ship again and I am particularly looking forward to the 2020 season when the new Marella Explorer 2, previously the Celebrity Mercury, will be sailing from Newcastle. This will be a great attraction for those who like sailing from the UK and don’t have to worry about flying or taking an extra suitcase or two. Read Less
7 Helpful Votes
Sail Date: December 2018
Heard from friends of Marella Discovery 2, especially the ' all inclusive' feature. My wife and I have done 8 cruises before and we were impressed with the service, the politeness of the whole crew of Marella Discovery 2. ... Read More
Heard from friends of Marella Discovery 2, especially the ' all inclusive' feature. My wife and I have done 8 cruises before and we were impressed with the service, the politeness of the whole crew of Marella Discovery 2. Never seen in any of the ships before the amount of drinks ( free ) available on that ship ... Anywhere on any floor you are greeted with carts of drinks. On the deck, almost every 15-20 minutes, you are approached by servers with always a smile on their face to offer you with drinks. Service is impeccable anywhere on the ship , in any department. Very clean ship. Entertainment was out of this world . Food ... no need for reservation in ' fine dining'. First come first. The only area which , I believe , needs improvement is the buffet . Breakfast is the same every day . If Marella improves in area of food , I won't hesitate to give the ship a 10/10. As it stands I give it a 9. Read Less
3 Helpful Votes
Sail Date: December 2018
Arrival at Gatwick did not go according to plan as there was conflict regarding checking our bags in the night before. ON FLY CRUISES YOU CANNOT DO THIs Otherwise embarkation and disembarkation was speedy and efficient This cruise came ... Read More
Arrival at Gatwick did not go according to plan as there was conflict regarding checking our bags in the night before. ON FLY CRUISES YOU CANNOT DO THIs Otherwise embarkation and disembarkation was speedy and efficient This cruise came up to all our expectations with one major exception that is the volume of the entertainment on deck 9 and in the Atrium. In the afternoon on deck 9 it was what they call Trivia which was quizzes, music etc. The compare had the microphone on full volume, to the extent it was difficult to talk to people and too read. The same applied to the music in the atrium in the evenings. In our case there was a guy with a guitar playing and singing. The volume was such that you could not carry out a conversation, we along with others had to move.Again in was a case of the volume being turned up too loud,Music in cases like this should be back ground you should not need to compete with it to talk to people a few feet away. I hasten to add the guitarist was really good. The bar staff on deck 9 in particular Jodi and her brother Christopher was excellent, super efficient and very happy people a real pleasure to be served by them. The classic car trip in Havana was good but Havana itself did not impress us. Would recommend the panama canal excursions,In Montego Bay. I did the Chukka Zip Wire. Superb fun and the instructors in particular namely Gray Goose Oka and Gossy Vernon. Excellent at their jobs. All in all everything about the cruise was superb in particular the food and our cabin boy Ikhsan, he really looked after us.My wife would have appreciated an Act of Worship on Sundays as practiced on other cruise ship. Finally talks or discussions would be appreciated as and alternative to going ashore or in addition too.sea days Read Less
5 Helpful Votes
Sail Date: December 2018
This was an all inclusive ship so all drinks/food/tips and the service was incredible. We were especially impressed with how approachable ALL the staff were and they were all great fun . The cruise director was very down to earth and ... Read More
This was an all inclusive ship so all drinks/food/tips and the service was incredible. We were especially impressed with how approachable ALL the staff were and they were all great fun . The cruise director was very down to earth and happy to talk to everyone and take part in anything. You could do as much or as little as you wanted on this ship - there were enough sunbeds if you wanted them and a small adult area as well. There were plenty of indoor daytime activities including dance classes/ basic spanish ( good fun ) /indoor bowls /trivia quizzes even an afternoon pantomine The shows were very varied and as for the comedian Phl - he was side splitting hilarious . There is none of the american hard sales patter about booking your next cruise or what to buy or shopping talks etc.. but good value trips . The food was varied and we went to the fanastic surf and turf (payable) which was incredibleand good value . There is no restriction on dining so you turn up and if its busy they give you a buzzer for when your table is ready AND you can choose a table just for your party or share so excellent if you eat with friends sometimes and eat alone others - so flexible . Read Less
3 Helpful Votes
Sail Date: December 2018
Chose the cruise because of the itinerary. Have cruised the Caribbean before but this cruise visited places we had'nt been. Cuba, Costa Rica, Panama and Columbia to name a few. We were delighted to find we not only had a great ... Read More
Chose the cruise because of the itinerary. Have cruised the Caribbean before but this cruise visited places we had'nt been. Cuba, Costa Rica, Panama and Columbia to name a few. We were delighted to find we not only had a great itinerary but we also were on a great ship. The entertainment was fantastic , 12 different shows and 2 guest artists in 14 nights. Cabin was ample in size, food was good although very busy at peak times. Staff were very friendly and helpful . All inclusive drinks were of a good quality not rubbish like we've had on occasion. We went on several excursions and were only disappointed in one The Panama Tour. The boat we went on was quite small for the number of people and seating was loose chairs crammed together on deck. People who arrived on first coaches obviously took outside seats near rail and once we started most of them stood up meaning the majority of people could see nothing. The locks on canal are massive and consume a vast amount of water so our boat was'nt allowed in alone and had to squeeze in behind a great big cargo ship the back end of this ship and the back end of people was our view for most of the trip. Certainly not worth the £110 pp cost. Apart from this one thing I can find no fault with cruise at all. Read Less
7 Helpful Votes
Sail Date: April 2018
This is our third cruise with Marella/Thomson. We haven’t cruised with another line so cannot compare the experience in that way. However, having previously sailed on Celebration and Majesty it has to be said that Marella have really ... Read More
This is our third cruise with Marella/Thomson. We haven’t cruised with another line so cannot compare the experience in that way. However, having previously sailed on Celebration and Majesty it has to be said that Marella have really upped their game with the newer ships. We picked Premium Club flights which I would highly recommend for a 10 hour flight, service in flight was lovely and very attentive. Boarding was smooth and straightforward. Customs at Montego Bay airport was a bit of a pain, but this is outside the airlines control I guess. Embarkation to the ship was easy and we were met with a steel drum band and a cold drink. Our cabin (Junior Suite) was lovey, nice and big for a cruise cabin and the bathroom was a decent size too. Clarins toiletries were a nice touch. Cabin was spotlessly clean and the bed was very comfy. Around the ship there are lots of bars and places to be entertained. Dining was good, especially in the ala carte restaurants. Some people complained relentlessly that the ala carte wasn’t free. However we found it very good value. Points to note - This isn’t a new ship, she’s over 20 years old and in some places that’s a little evident. That said it’s a nice size and well maintained. Tipping and service is all included so there’s no need to worry about extra charges Although the ship is All Inclusive there are some limitations. We upgraded to premium all inclusive for £50 per head which was well worth it for us Read Less
2 Helpful Votes
Sail Date: April 2018
We chose this cruise because we wanted to go to the Caribbean for a 'special' birthday for my fiancee. We booked it through TUI in their Coventry City Centre store, but had numerous problems from the outset. While we were ... Read More
We chose this cruise because we wanted to go to the Caribbean for a 'special' birthday for my fiancee. We booked it through TUI in their Coventry City Centre store, but had numerous problems from the outset. While we were trying to book in-store, the TUI systems repeatedly crashed, which meant loading all our details in each time. Not only was this frustrating and time consuming, it meant that not all the details were entered correctly by the TUI representative. We upgraded our cabin and book it, but during one of the many systems crashes, this was not re-entered so the cabin we thought we'd booked, wasn't actually booked, but we didn't know this or get any follow up emails as it turned out that the TUI managers email address was incorrectly entered instead of mine. We found out about the issue when we went to pay our balance, but despite proof that they had messed up, TUI were not in the slightest bothered about this. Even our flight there was messed up too! When we finally got on-board, we soon found out that 'All Inclusive' doesn't actually mean All Inclusive. It means 'mostly included'. We reluctantly paid for a premium drinks upgrade, but found this to be misleading too. It turns out that you can't have 'free' drinks between 2:00am and 10:00am, even from the coffee port. Despite being told all drinks on the upgrade were throughout the ship, it turned out that only certain drinks from the upgrade package were available at certain bars. It also turned out that on day 4 of 7, they had ran out of the premium beers on the premium package! In addition to this, when we had meals in restaurants 47 or Gallery 47, when we asked for the wine list, even these drinks were over and above any we'd got on the 'premium' drinks package. Despite us complaining to the assistant bar manager, TUI would not consider a refund of the premium drinks package! TUI really need to seriously reconsider saying All Inclusive, as this is anything but. Despite our disappointment on the cruise with TUI's attitude, the ship was clean and well appointed and the staff were very helpful and courteous. However, the entertainment left a bit to be desired as it seemed the staff were either 1st cruise novices or only had limited experience and it all felt a bit like 'Butlin's Red Coats'. When we finally disembarked at Montego Bay, it was utter chaos in the customs building and the TUI / Cruise entertainments staff were trying to help resolve the many issues happening to people as they tried to move onto their hotels etc. A 20 minute transfer took over 1 hour and 20 minutes. In summary:- The Caribbean is a really lovely part of the world and I would recommend people visiting / cruising it. Would I go through TUI again? Definitely NOT. It seems to me that they only want your money and are not prepared to listen or resolve issues even when they know it is their fault. Very disappointed in TUI, but there are plenty of other tour operators out their. Read Less
1 Helpful Vote
Sail Date: March 2018
Marella discovery 11 Cuban fusion and pride of panama.
 We were drawn to this back to back 14 day cruise with tui, as it contained at least 2 items on my wife,s bucket list, Panama Canal and Cuba. We chose travelling in the tui ... Read More
Marella discovery 11 Cuban fusion and pride of panama.
 We were drawn to this back to back 14 day cruise with tui, as it contained at least 2 items on my wife,s bucket list, Panama Canal and Cuba. We chose travelling in the tui premium economy and were able to choose a delux outside cabin on deck 7. We had travelled on thomsons vessels some years ago and whilst enjoyed our holidays with them decided to do the ensuing 20 odd cruises with the likes of celebrity, P&O and holland america . This travel report will contain some of the dislikes but overall, we feel that in buying these 2 vessels discovery 1 and 11 tui have defiantly gone in the right direction regarding company improvement. We booked 7 months in advance but did not get a choice of seat position on the aircraft and on the retutn journey we could not sit together. After paying £400 each extra for the priverlage of travelling Premium Economy, we thought this to be very annoying. Even after taking up this matter with tui sales they were not interested in our complaint. If we had know this at the time of booking it may have changed our travel plans. On a positive note, Tui's new prowess showed immediately after arriving at gatwick. We were shown the checkin premium area, a Tui rep placed flight labels on our baggage, checked us in and said we would not see them again until we were in our cabin. We had an extremely comfortable 9.5 hour flight with absolute top class service, worthy of any premium or in deed business class. Arriving in Jamaica, immigration and customs was faultless and within 60 minutes we were on board in our cabin,which was of average balcony size an very clean and tidy. The position of our cabin, mid ship, and the size of the vessel being around 70000 tons made it easy to explore and find ones way to the required destination quickly. The vessel itself was run exceedingly well by the young captain and his very friendly and approachable crew. It would seem that any problems were resolved immediately and great concern was made when putting things right. Any complaints we had will appear nit picking in this summary, primevally because of the high standard of care. We felt that on some occasions the food in the 47, 47 gallery and islands restaurant did not come up to scratch and the fact of having top quality chefs did not transpose itself to your plate. Staff in all eating areas were extremely efficient, helpful and happy. If you try this vessel try the "surf and turf" restaurant which although was a supplement of £28 each was more like eating fine dining style, with the other restaurant on the same deck "Korea la" not so fine but very tasty. The entertainment in the evenings was exceptional and the young players, dancers and singers, were some of the best we have enjoed at sea. We were a little apprehensive regarding the All in (A1) drinks policy at first, and suggested that perhaps the free drinks policy should be confined to bars and restaurants, rather than the (drinks trolly's)that scuttle around the decks, with inevitable over consumption by a few of the guests. It will be a bonus to the majority of passengers that this is definitely a "party ship" but if you like the occasional bit of peace and quiet book a balcony cabin. With a return flight of 1630hrs, we were allowed to remain on board the ship where we sat comfortably in the AC of the Bar 11 on the top deck. The departure from the ship was as efficient and as smooth as our arrival and after a 1 hour aircraft delay travelled the journey back to Gatwick in fair comfort. The Itinerary of our ship changed months prior to our boarding and regrettably we did not receive the notification from TUI before departure. Our trip to Cuba had been cut short and our tours in Cozamel cancelled through political tension. On board ship the reception area could not give us the port rotation for our second week until half way through our trip. We found this very strange, and all the receptionist could tell us was that they sell the holiday by the week on the cruise, again very strange. TUI will no doubt keep these two new ships full, with their policy of the All In service, and this is more power to their elbow. However, I feel that with any further purchase of new vessels TUI may consider a new policy of offering free drinks at meal times, and spend any funds saved on ensuring that the Chef’s experience is followed right through to the quality of food sent to the tables. Read Less
6 Helpful Votes
Sail Date: March 2018
Just back from the Cuban Fusion plus week on the beach in Jamaica. We were first timers and the cruise was much as expected. The food in all restaurants was very good and the endless drinks, particularly Prosecco, was tempting. In fact ... Read More
Just back from the Cuban Fusion plus week on the beach in Jamaica. We were first timers and the cruise was much as expected. The food in all restaurants was very good and the endless drinks, particularly Prosecco, was tempting. In fact after a few days with difficulty I managed to keep most alcohol until late afternoon. We went to the Surf and Turf as it was our wedding anniversary and everything, staff, food, table was first class - although as we had already paid for the food, quite expensive at nearly £60. We had a Junior Cabin which was brilliant with sunloungers on the balcony. These were particularly useful on sea days when the decks were rammed with bodies on sunloungers. We were able to to back to the cabin and relax in peace. We found the cabin on deck 8 quite noisy from above with tables and chairs being moved around. If we did it again we would choose a different deck. We were encouraged to have a photo shoot with a complimentary anniversary card. The photos were good but the price £250 for 10 very, very expensive. We only wanted one photo but on principle would not pay £60. We bought one of the other photo outlets with pictures available to see on the screen for £14.95. We toured Havana on foot very easily as the ship was moored right in the centre of town. You can pick up a town map from Reception. It was brilliant. We went back out three times during the day. At Cozumel again we walked around the town. The Museum on the front is a must, plus is has a nice cafe on the top floor overlooking the bay. Well worth it. We took a taxi to the beach in the afternoon he dropped at Carlos and Charlies and we walked down to the beach and then left onto Oceans section which was less crowded. Loungers free for the price of a drink and food available. On the second morning as we were leaving at 2pm, we walked to the orange hotel to the right at the end of the pier and relaxed by their pool all for the price of a drink. On the Caymans, again we went to the museum right by the tender dock and then a taxi to 7 mile beach and back. The cruise was very good and we were glad we had booked a week on the beach at the end to relex. Read Less
3 Helpful Votes
Sail Date: February 2018
Just returned home after a 14 day holiday sailing around the caribbean on the Discovery 2. This was our first experience of cruising and I can honestly say we are hooked. My husband and I had a fantastic time and could not fault anything. ... Read More
Just returned home after a 14 day holiday sailing around the caribbean on the Discovery 2. This was our first experience of cruising and I can honestly say we are hooked. My husband and I had a fantastic time and could not fault anything. We had an inside cabin which was small but as you only sleep in it this was fine and our cabin girl was very friendly and ensure everything was perfect for us. They clean the room twice daily and ensure you have the next days itinerary and chocolate on your bed the night before . The staff are a credit to this ship and work very hard to ensure every guest has a great time. The dining experience was fantastic with various dining experiences to choose from; buffet service, waiter service and fine dining. The ship has a very friendly, relaxed atmosphere. The all inclusive drinks package was fantastic with all branded drinks. You could dress to impress or just go smart casual which suited us very well. We have been on many holidays but can honestly say that the entertainment was second to none. The young entertainment staff were fantastic and could act, sing and dance. There were was also 2 special guests comedians who made us laugh. As this was our first cruise we did book the majority of our excursions through Tui but could have booked hem independently. Our favourite trips were the Humanitarian tour in Guatamala and the stingray experience in the Cayman Island (albeit that the staff on the boat were not great and did not really understand the importance of health and safety). This cruise was fantastic value for money and we would go back in a heart beat. Well done to all the staff on board and thank you for a great holiday. Read Less
7 Helpful Votes
Sail Date: February 2018
The reason we chose this cruise was to visit Cuba and Panama, and they did not disappoint. I was in a party of 8, all in our 60's and 70's. The flight, transfer and embarkation were fine, cases were also delivered promptly. ... Read More
The reason we chose this cruise was to visit Cuba and Panama, and they did not disappoint. I was in a party of 8, all in our 60's and 70's. The flight, transfer and embarkation were fine, cases were also delivered promptly. On entering our cabin we found a communication stating that due to bad weather, our itinerary had changed, and we would be visiting the first week destinations on different days. As we had pre booked mostly private tours, we then had to contact the tour companies to rearrange. We asked Reception if we could have one hour of free internet to contact the tour companies, and they duly agreed to our request. All the private tour companies changed our days without any issues and no extra charges (same happened 2nd week). The only problem we encountered was that sometimes the departure time was brought forward, but again the tour companies were very co operative. The first day at sea was extremely windy, and 3 of our party suffered from severe sea sickness, one having to pay £20 for an injection, which gave instant relief. All 8 of us found the food on board quite acceptable, and we had no problems getting a table for breakfast, although we often had to sit in pairs or 4's. Santa Marta, Columbia This tour we had booked with the ship, nice tour but nothing special. Cartagena, Columbia We booked our tour with Dora the explorer. After leaving the ship we met Dora's rep before the actual port exit. We passed through a small aviary before meeting Dora herself waiting outside in an air conditioned taxi for 8 people. Dora was an excellent guide taking us to all the important sites and views in the city. Colon, Panama the tour was booked with 'my friend mario'. We met Mario's rep Rey outside the port at the pre arranged place. Now Rey was one of the best guides we have ever had, his knowledge of Caribbean history was incredible, and he really made our tour so memorable. Our tour took us on a ferry across the canal and through a rain forest to an abandoned fort ~ good photo opportunities. We also visited the Canal Locks (small entrance charge) which were very interesting. Porto Limon, Costa Rica Tour Operator was Lucky Tours. A nice tour visiting a fruit store, Banana Plantation, boat trip and beach. Montego Bay, Jamaica Private tour with Marvyn Gayle, Very good security when exiting the ship. We were picked up for a tour to Dunns River Falls. Taxi took about one and a half hours to reach the Falls, where we were greeted by Marvyn himself who took our money for the trip. The Falls climb was good fun, but more difficult than I expected, although all our party completed the climb from bottom to top. We stopped off at a very nice beach on the way back to the ship. Havana, Cuba Our tour was booked with Havana Journeys, and our guides were Miguel and Eileen ~ 2 excellent guides. Through Havana Journeys we had pre booked the 2 guides, 2 Cadillacs and one hardtop from 1950's (together with the drivers) for the 8 in our party. Havana was quite different to any other Caribbean country we have visited, lovely architecture, people and vehicles. Our ship stayed overnight so we booked a night out at the Buena Vista Social Club with the Legends of Guarjirito. I really enjoyed the experience ~ great music, singing and atmosphere, most singers were elderly but they sure could play those instruments and sing. The meal was just ok. Cozumel, Mexico We booked a day out at the Allegro Hotel and Resort with Shore Excursioner, transport to and from resort included. At the resort we watched International Rugby matches from back home, and enjoyed the beach and various pools. Geargetown, Grand Caymen Booked a tour with Captain Marvin. Tour included transport to Stingray City and snorkeling. Great tour, snorkeling equipment supplied by tour company. Good Stingray encounter and variety of fish seen when snorkeling. Read Less
3 Helpful Votes
Sail Date: February 2018
my wife and i booked this cruise and stay as our honeymoon. The staff on the ship were brilliant except for darren tiller the general manager when we spoke to him not even a congratulations from him, the attitude was your paid for the ... Read More
my wife and i booked this cruise and stay as our honeymoon. The staff on the ship were brilliant except for darren tiller the general manager when we spoke to him not even a congratulations from him, the attitude was your paid for the cruise and that was it no customer service to follow.The hotel riu montego bay where we stayed on our second week gave us a bottle of champagne and a nice letter which went a long way ..The cabin was nice but did need paint around window frame and we could have done with toiletries. The elton john singer wouldnt have even got on the x factor, total rubbish .The ship was only doing 16knots to save fuel never mind our cruise going early from ports. Transfer from the airport What a nightmare from start to finish cattle market comes to mind ,endless form filling .no TUI REP OR CRUISE STAFF in sight only local jamacians to herd you to the bus. Cruise port A shed of a place more form filling again why couldnt this be done before we arrive in the country!! Cabins No staff to help you find your cabin, you had to find your own way. Food average! !staff who worked cleaning the cabins were fabulous ,drinks were ok ,entertainment poor,shore excursions totally fantastic . water was extra ,which was a joke as it was supposed to be all inclusive. NEVER AGAIN ,it wasnt a cheap holiday it was £5000 with the trips so not a cheap /honeymoon expected a lot better ,but didnt get it !!! Read Less
8 Helpful Votes
Sail Date: February 2018
Where do I even begin, This year I was fortunate enough to experience the best holiday imaginable. I booked my holiday through TUI for a two week carirbean cruise on the Marella Discovery 2. This was my first ever cruise and the ... Read More
Where do I even begin, This year I was fortunate enough to experience the best holiday imaginable. I booked my holiday through TUI for a two week carirbean cruise on the Marella Discovery 2. This was my first ever cruise and the price and itenary were incredible. The whole holiday was seemless from booking, to flying to arriving to resort to embark the ship. TUI and Marella staff were always on hand to help. We were greeted with the smiliest faces at Montego Bay where we were checked in and directed to board the Cruise. That night we were instructed and reassured on all safety procedures and given a guided tour of the cruiseship to find our bearings whilst our suitcases were delivered to our cabins. Everynight we recieved an entertainment planner for the days entertainment and events as well as an update on the days port, local information, weather for the day, currencys used and things to do. The cruise was all inclusive and having stayed in many 5* all inclusive hotels around the world the food and drink on the cruise may as well have been 10*. The variety, standard, presentaion and flavour were fantastic. There were many retsuarants to use and the only problem i faced was trying not too eat too much or picking where to eat. The staff on the cruise were the best team of staff i have ever come accross on my holidays. Everyone was so warm and friendly and really helped to personalise your holiday and go out of their way to make it special. In the mornings you would have a wake up announcement from Captain Chris and the Cruise Director Martyn who would start you day off with a lovely update on the weather outside, the port, when you could get off the cruise and overall a lovely start to the day. When you go on shore there are so many different things to see and do to experience the fantastic culture and sights. We always booked out excurions through TUI on the cruise and everything we did added value to our holiiday experience and was unique and great for getting out of the country what we wanted to see, do and experience. We never faced any issues with our cabin and never struggled for size. The cabin was cleaned twice a day and two sets of towels also. We were always left chocolates at night and the cleaners were lovely, always said hello when passing in the corridors. TV channels were fab, plenty of films and programmes to choose from and we loved that there were Marella channels to keep you posted with excursions. We always tried to tune into Cruise Director TV to find out whats been on and whats upcoming chilst on board. The pool on the cruise was a great size and perfect way to cool off on a hot carribean day. There was never any issues with sunbeds as there was deck 9 and deck 10 to lay out on. The entertainment team will keep you entertained with poolside games and quizzes as well as laying back to onboard bands and and talented voices to sing poolside. Waiter service aorund the pool was an added bonus as you didnt even have to move to get a drink. The entertainments show team, actor hosts and family hosts really made our holiday. They were all so friendly and always smiling and laughing. The level of enterainment on the Cruise is one of the most professional, talanted and sought after I have ever seen. The entertainment lounge and gameshows venue were always full and you could see from just looking around all of the guests were constantly happy and enjoying as much as us. A big shout out to the whole team and we really hope we get to see you on furture cruises. Your an assest to Marella and TUI and the way you interact and are constanly around your guests socialising and entertaining is incredible. we dont have children but even seeing the childcare team around the pool helping with quizzes and interacting around the cruise was also amazing to see. All of the staff want to inteact with the guests and really go out of their way to make their holiday. The cruise also has a jogging track, a virtual reality room, casino, climbing wall, minigolf, outdoor cinema, nighclub, shops and full spa just to name a few extras. I would 100% recommend a cruise on the Marella Discovery 2 for the best holiday you can ask for. Read Less
2 Helpful Votes
Sail Date: January 2018
We have been on many Tui/Marella cruises and although the cruise was ok we thought the ship was lacking standards of other ships we have been on. We booked a deluxe cabin with floor to ceiling window and paid an extra £500. The ... Read More
We have been on many Tui/Marella cruises and although the cruise was ok we thought the ship was lacking standards of other ships we have been on. We booked a deluxe cabin with floor to ceiling window and paid an extra £500. The Cabin was quite large but extremely basic, the refitted furniture was of poor quality, much like cheap flat pack you can buy anywhere. The bathroom was adequate and although this supposed to be deluxe range, one would expect some toiletries at least, all we got was a piece of soap, one used piece was even left in the shower from the previous occupant !! and a wall shower/shampoo dispenser..unbelievable. The cleanliness of the room was below standard, I had to clean finger marks off handles with a sterile wipe. The whole cabin looked very uninviting with dull features. Food: well this was hit and miss, some days were really quite nice others were dreadful. Entertainment in the main theatre was not as good as we'd had on other Marella ships, somewhat amateurish except for an operatic duo who where amazing. The crew who did the quizzes where really good. Bar staff were very nice and the drinks served were good. We had a very bad experience to finish our holiday. One of our cases was broken into (locked security straps were cut off) this happened between the cases going outside the cabin at midnight and receiving the cases at the airport. The cases are in the care of Tui/Marella during this time, the cases were quick to be processed at the return airport so it is highly unlikely to have happened there, therefore it must have been whilst they were still in the care of Tui/Marella. We reported this when we got home (Feb) with many emails being sent to them, it has taken from then till now (4 months) for them to wash their hands of our complaint, they just don't want to know. Highly unacceptable. We do not recommend this ship and we will not be recommending or travelling withTui/Marella ever again. Read Less
4 Helpful Votes
Sail Date: January 2018
Having sailed with Thomson on several previous occasions we had no hesitation in booking Discovery 2 for a joint retirement/ birthday treat. Firstly let me state that I have never written a review previously and tend to take them with a ... Read More
Having sailed with Thomson on several previous occasions we had no hesitation in booking Discovery 2 for a joint retirement/ birthday treat. Firstly let me state that I have never written a review previously and tend to take them with a piece of cake, I always believe that you make up your own mind, however, I did feel that I needed to comment on this cruise albeit it was our experience and there were probably plenty of passengers who enjoyed their trip. Whilst not wishing to write war and piece I will try to sumise as much as I can. ● Ship is not new but we'll layed out and perfectly adequate. ● Rooms are a decent size with plenty of space, unfortunately our room was under the bar area on deck 3 which meant it was impossible to sleep between 0600 and 0300 due to the staff dragging crates etc across the floor. This was clearly our biggest problem and was not resolved by the staff. Whilst I know you take your chances with a lower deck inside cabin it has never been a problem previously and having spent several thousand pounds on a holiday I expect to be able to sleep at night!! Complaint is on route to TUI. Don't accept cabin 3537 it is not fit for purpose and should not be used for passengers!!! ● Food is average at best, it is unimaginative, repetative and uninspiring. Having sailed with Thomson before this was always one of the highlights for me but not this time, having read many comments about the buffet I can only describe it as a cattle market with passengers struggling to get seats at many times during the day. I have to say that I had no issues with any of the behaviour of my fellow passengers as reported previously. Food and service in the main restaurants was sporadic and I did send food back on a couple of occasions due to it been cold or of a poor quality. ● Staff are generally friendly and hard working although there are not enough of them, this is particularly pertinent in the bar areas where customers waited for unacceptable lengths of time. ● Entertainment is OK, the team work hard and put on some decent performances. Braxi music are bloody brilliant. ● All inclusive package is excellent with a huge choice of beers, wines, spirits and cocktails. ● Reception Staff from our experience were poor, they didn't resolve the problem with our room despite promising to, didn't communicate amongst themselves and the hotel staff which resulted in a very unsavoury situation which I am again taking up with TUI. ● Destinations for the first week ( Cuban Fusion) were good, really enjoyed Cayman Islands, Havana and Mexico, Montego Bay was OK if you went on an organised trip as there is a state of emergency there at the moment. I was disappointed for the second week on Exotic Explorer, whilst I am all for taking in the local culture both Guatemala and Trujillo in Honduras needed an organised trip to get the best from the locations. ● Organised trips were again hit and miss and in my opinion very expensive, there were lots of mutterings from other passengers regarding the quality and price. ● Overall our experience was disappointing, this was probably heavily weighted by our room experience, Will we travel with Marella again well probably not in the near future there were too many little things which left me irritated and frustrated so probably time to give someone else a chance. Read Less
6 Helpful Votes
Sail Date: January 2018
We chose this particular cruise mainly because of the itinerary, and the fact this ship was an ex royal Caribbean ship that had supposedly been totally refurbished! we have cruised on numerous occasions with P&O We flew out on the ... Read More
We chose this particular cruise mainly because of the itinerary, and the fact this ship was an ex royal Caribbean ship that had supposedly been totally refurbished! we have cruised on numerous occasions with P&O We flew out on the dreamliner, Embarkation and disembarkation went well along with all ports where we visited some tenders but all very well organised The ship is advertised as totally refurbished ...it is not! it is ok but not luxurious it is run down in places and in need of a re paint and varnish with many of the carpets looking gruby and worn especially in the buffet restaurant, The cabin was ok we had a deluxe balcony plenty of storage space but a bit 1970s decor and tired nice comfy bed but you were not able to turn air con off if you wanted you had to call maintenance to get it disconnected!, Tea and coffee facility a fridge and a safe bathroom ok but no shampoos ect You are not able to book a time for the restaurant and will have to queue, you are taken too a different table each night and served by different waiters so its very hard to build up any rap-pour with them Our first weeks food was absolutely awful especially the dress to impress night when I had the toughest piece of steak I have ever had! there were many passengers complaining and sending food back, perhaps the ship could also have made a bit more effort like some of its passengers to impress!! Im all for a more relaxed approach to dress codes but still feel at dinner time and in bar 11 you should at least make the effort to put on a pair of trousers and a collared shirt, this was followed by poor quality luke warm food served especially in the islands restaurant that we renamed Watford gap as you really felt you were in a service station rather than on a cruise ship poor tepid food that was mobbed at breakfast time, the second week showed a dramatic improvement in the restaurants with watford gap still lagging behind! I think the entertainment is very tough for a cruise ship to get right as we all have different tastes, I personally found the live room ok early on with the guitarist and pianist providing some nice pre dinner music but it never really picked up after that and became tiresome and dreary other than that I found the entertainment team very red coat style! it was a bit like going to a northern working mans club Blackpool style! so if thats your cup of tea then you will probably like it I found all the staff to be pleasant and polite but would agree with a past comment that they obviously have not had the correct support and training from the company they work for, restaurant staff should at least know that if a passenger orders a glass of Merlot they should not be asking you if that is red or white! The captain is a genuine person that always made himself available to you, I genuinely think that his main purpose was to give all of his passengers a pleasurable cruise, but really lowers the tone with his Bobby Dazzlers!! giving you a Hi Di Hi morning all campers holiday camp image We found the ports of call all of interest and enjoyed seeing all of the different cultures some of these ports are under developed and poor but thats why you do a cruise isnt it to experience everything and not just the glamour! the tours we did do were very well organised but did hear some horror stories from other passengers so probably a bit hit and miss So would I go on this ship again...No Would I recommend it to anyone...depends what you are after if you like a holiday camp style feeling then you may like it But for me its probably back to P&O Read Less
23 Helpful Votes
Sail Date: December 2017
To set the scene, this was our 17th Thomson/TUI/Marella cruise since 2010. We hadn't been on a Thomson cruise since autumn 2014 as we were becoming disillusioned with what was on offer (we moved away to P&O and Princess). The ... Read More
To set the scene, this was our 17th Thomson/TUI/Marella cruise since 2010. We hadn't been on a Thomson cruise since autumn 2014 as we were becoming disillusioned with what was on offer (we moved away to P&O and Princess). The itinerary (featuring Cuba, Honduras, Belize and Guatemala, all new places for us) along with the newly acquired ship lured us back. In summary we were really pleased with the cruise and it exceeded our expectations. We were in two cabins (a junior suite plus an inside) on deck 8 and for an all-inclusive cruise for four over the festive period it was excellent value for money. The food in the sit down restaurants (at no extra cost) was far better than experienced on previous Thomson cruises. The head waiters were charming and took the opportunity to speak with us regularly. The service, although not quite as warm and smiley as on previous vessels (Celebration etc.) was good and if you took the time to engage with staff they soon opened up and chatted, remembered drinks preferences etc. Drinks quality was all fine and we didn't feel the need to upgrade to premium all inclusive (regular all-inclusive featured Guinness, Strongbow, Tanqueray, Baileys to name a few brands plus Irish coffee and cappuccino). We had the occasional poor cocktail but we just went to a different bar and reordered, not a problem and an excuse for a bit of a leg stretch. Condition of cabins and public rooms was all fine. There were a couple of maintenance issues in our cabin which were fixed with no problem within a couple of hours. Clarins toiletries and a Lavazza coffee machine were included as standard in the junior suite along with bathrobes, in cabin breakfast, pillow menu and pressing of 3 items per person. Excursions were mostly fine. Didn't enjoy the Stingray City one in Grand Cayman which was disorganised, too short, crowded, not as advertised and expensive for £62 per person. Excursions in Cozumel (Mini Speedboat), Roatan (West Island Tour) and Belize (Airboat Ride) met expectations and were as advertised. Entertainment was good. Really enjoyed engaging with the actor hosts who run the quizzes. Phil is a legend! Brett, Naomi, Helen and Matt all work hard too and are worthy of note. The cruise director (Martyn) who had been promoted due to the previous CD (Ted) being unwell over the festive period was first class and will hopefully get a permanent CD position soon. Captain Chris was very amenable and accessible and we looked forward to his updates every day - good weather = bobby dazzler, bad weather = bobby drizzler! He was from Nottingham and so good to talk to. A tiny proportion of the passengers could do with learning this is a family cruise line and to behave better (not youngsters, people in their 40s and 50s using foul language at many times of day regardless of venue, not that any time of day or venue is appropriate). My husband respectfully challenged this and was given a mouthful for his trouble. I raised this with the bar manager and general manager too, the latter who agreed he would be looking into this issue further. Finally, the general manager mentioned above (Darren) was fabulous, so approachable and helpful, considering feedback, both positive and constructive where improvements could be made. He really is an asset to the ship and the company. So, to finalise, even though Thomson cruises have been off our radar for 3 years they are firmly back in the picture for us now, particularly with some of the newer itineraries - a plea to the company though, please extend to families and not restrict to adults only. Read Less

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