6 Jacksonville Carnival Ecstasy Cruise Reviews

Worst cruise i have ever taken. First night no fresh towels, watered down drinks, had cheers package told i couldn’t have Tito’s when i had it previous days. Cold dinners, lastly had a massage and showed up for my time and they tell me ... Read More
Worst cruise i have ever taken. First night no fresh towels, watered down drinks, had cheers package told i couldn’t have Tito’s when i had it previous days. Cold dinners, lastly had a massage and showed up for my time and they tell me they changed it to 30 minutes later. The massage was the worst the lady was pulling my hair. Bartender at the casino avoided me every single time then when i asked for a drink for my husband and myself he said my husband needed to be there even though i had his card and have always gone and got each other drinks. When i met manager all they simply say is sorry. I was offered a steak dinner and 20 minutes extra massage but literally it was something everyday. Please do not go Carnival. Spend the extra and go Royal Caribbean. Well they are mAking me write more to input review so here it is. Read Less
Sail Date September 2019
I have been on 3 Carnival Cruises and my wife has been on nearly 10 of them and this was by far the worst experience I have ever had on a cruise. First, I realize that we cannot control the weather but as another person included in their ... Read More
I have been on 3 Carnival Cruises and my wife has been on nearly 10 of them and this was by far the worst experience I have ever had on a cruise. First, I realize that we cannot control the weather but as another person included in their review, our itinerary remained unchanged until late Sunday evening when we were informed we would be going to Key West instead of Princess Kay. No big deal, but then we spent the rest of the cruise on the damn boat. No other ports that we could go to so we spent 4 1/2 days at sea of a five day cruise. Secondly, I will echo another reviewer in stating that the Captain continuously placed us at risk by getting too close to the hurricane. Although the status of our location said we were safely away from the hurricane, there were more than two instances in which the ship was sailed into the green area of the hurricane. On Tuesday morning at 2:00, the ship was rocking so bad from the waves that it literally caused my wife and I to roll in the bed. It kept us up all night, not to mention the kids that were in the room next to us. Sounded like construction going on all night long. Went to guest services, they apologized and said if it continued to let them know. Well guess what, it continued. We called guest services and were placed on hold waiting for someone to answer. And this was at 1:00 in the morning. Still nothing done. There was a strong sewage smell that stayed the entire cruise. We could smell it in our bathroom, down the hallway, on the Lido deck, practically everywhere. The explanation we received was that it was "Sea Water". Sorry, but the only place it smelled like that was actually on the boat. So back to the rough waters of travel. On Wednesday (last day at sea), the waters were so rough that dinnerware was sliding on the tables, deck chairs were sliding on the decks, and chips fell over in the casino at the table I was at. But we were continuously reassured that all was safe. Each day, the Cruise Director and Captain held a Q&A session regarding the status of the cruise and the hurricane. Once we were informed that we would not be going to any other ports after Key West, we were told they were going to add a lot of entertainment on the ship to make up for the missed time from our destinations. If you consider adding trivia games and back/arthritis seminars as added entertainment, then you have different expectations of what entertainment is than I do. One of my biggest complaints of all is the fact that while we were at sea, they never made an announcement or sent a letter to our stateroom to inform us that they provided all the passengers free WiFi so that we could contact our families to let them know we were alright. We found that out from other guests who were at our dining table. Piling on with some of the other reviews on here, we arrived to Port Canaveral and was sent on a charter bus for two hours to the Jacksonville Port after being told multiple times that they were going to extend the cruise until the Port was open. In conclusion, I called Carnival Customer Service today and inquired what they were going to do to satisfy our complaint. I was informed that when we booked, we signed a disclosure that stated Carnival reserves the right to alter the cruise itinerary at their discretion and would not be offering any reimbursement of credit for this cruise. Ultimately, Carnival said screw all of the unhappy guests with the decisions that they made and we are going to keep your money for a cruise that did not reach one destination on the itinerary (Key West was not on the original itinerary), offered nothing more than an apology for the inconvenience, and couldn't care less about the members who have CHOSEN their cruise line. We were planning on taking a family cruise for our family's 10 year anniversary next year but you can rest assured it won't be with Carnival Cruise. Their Customer Service can now be ranked up there with AT&T and Comcast. Read Less
Sail Date August 2019
Terrible. Crusty ship. Brown water from bathroom sink. Captain was terrible and kept Sailing up into the bottom of the hurricane causing us to have an unnecessary rough ride. He would find the roughest seas at night so that no one could ... Read More
Terrible. Crusty ship. Brown water from bathroom sink. Captain was terrible and kept Sailing up into the bottom of the hurricane causing us to have an unnecessary rough ride. He would find the roughest seas at night so that no one could sleep from the rocking. We were lied to from the get go. They should have canceled the cruise because of the hurricane but they are too money hungry. They kept saying no change to itinerary so that we weren’t able to cancel or change dates without penalty. We didn’t end up going to any ports except lame Key West for only a few hours and there wasn’t enough time to do anything. And to top it all off they refuse to reimburse any money or make it right in any way. They were basically just like oh well too bad. So we paid full price for a trip we didn’t get to take. Didn’t see a beach once. And they also said that if the port to return home was closed they would stay out to sea until it opened.. more lies. They dumped us off at Port Canerval and made us take a 2&1/2 hour bus ride to Jax. NEVER cruising with Carnival again. It’s the sucky low end of cruise ships anyways. Choose a different line. Read Less
Sail Date August 2019
Our cruise experience was doomed from the start. About a week before our cruise hurricane Dorian started forming. As our sale date approached we kept a close eye on the projected path and Carnival‘s website. As it became clear that ... Read More
Our cruise experience was doomed from the start. About a week before our cruise hurricane Dorian started forming. As our sale date approached we kept a close eye on the projected path and Carnival‘s website. As it became clear that hurricane Dorian was going to affect the Bahamas we regularly checked in to make sure that our sailing was still happening and we were going to be going to our ports. Our first day on board was relatively OK. We had clear skies and the lunch buffet was actually really good. That’s the only positive statement I have for the entire cruise. Dinner time rolls around and the dining room was horrible. The bread was under baked . Both my steak and their signature dessert (melting cake)was over cooked. The first night the boat was extremely rough. I had hoped that that would be the only rough seas we would experience. Day two was a day at sea. About halfway through the day the captain comes on and informs us that we were not going to make it to princess Cay and that the port will be substituted with a trip to Key West for a half a day. Key West was OK but definitely not the Bahamas. I had hoped to find a beach only to find out that Key West does not offer beaches. While in Key West my sister calls me and informs me that the Carnival corporate website has updated stating that our trip to Nassau for the next day has now been canceled. We went to the service desk and asked what port we would be going to instead of Nassau. Mind you Nassau was the whole reason we booked this cruise. Absolutely love going to Aquaventure at Atlantis. So we were very disappointed to find out that we were not gonna make it to Atlantis. The service desk denied that the port had been canceled and told us that they couldn’t speak to what their corporate website said. They lied to us. As the ship pulled away from Key West the captain came on and informed us that our trip to Nassau had been canceled and no other ports were available so we were going to be getting a third day at sea. I booked a cruise to the Bahamas ! Not a cruise to float at sea for four days and get a half day in Key West. On top of being stuck on that boat our captain insisted on finding every possible patch of rough seas possible. I couldn’t sleep at night because the boat was rocking so bad. Pool lost half of its water from spilling over hitting waves. And the Lido deck buffet we sat there and watch plates fly across the floor. On our final day at sea the captain informed us that there was a chance we would not be able to return to Jaxport on Thursday. The plan initially was to spend an extra day at sea until the port reopened. Dinner time on our last night at sea the captain comes on to inform us that we will be docking in Port Canaveral and receiving shuttle bus rides back to Jacksonville. It’s really sad when we arrived at port Canaveral customs and border protection waived us on through saying we didn’t take a cruise to anywhere so we did not have to declare anything. Our cruise director found it funny to joke about how we were on a cruise to somewhere but he didn’t know where. Carnival really let us down. They should have canceled our sailing knowing that they were not going to be enough ports available to substitute adequately. But they wanted their money. To add insult to injury the whole reason they docked us in Port Canaveral was so that they wouldn’t have to delay their next sailing. I called the customer service line after we got home and they refused offer us any compensation. I always knew in the contract that they could change ports but I never expected them to treat us so poorly. So our beautiful beach vacation to the Bahamas turned into a week of rough seas, never seeing a beach, and never putting on our bathing suits. We took a cruise nowhere and didn’t even make it back to our original destination. At this point I will never cruise with Carnival again. Read Less
Sail Date August 2019
I cruised as part of a large group and because of the group I was with had more fun than I have ever had on a cruise. I purchased Faster to the Fun and it was totally worth it. Skipped the line at embarkation, cabin was ready as soon as ... Read More
I cruised as part of a large group and because of the group I was with had more fun than I have ever had on a cruise. I purchased Faster to the Fun and it was totally worth it. Skipped the line at embarkation, cabin was ready as soon as we boarded, and disembarkation was quick. If I were ever going to cruise Carnival again, I would pay for that. Also,the cruise director Cam was fabulous. I enjoyed the activities, especially the lip synch battle, and the mixology contest. Also had fun at Karaoke and Stripes. That being said, however, the ship itself was a huge disappointment. At such a low price point, I wasn't a luxury cruise, but the ship was not only old, but dirty. One of the public bathrooms on the Lido deck was filthy and I had to go back to my cabin to use the restroom. The entire ship had a noxious odor that was inescapable. The water was undrinkable due to the odor and I ended up spending the $3.75 per bottle water available in the stateroom. There is rust everywhere and wherever you look you are reminded that you are on a budget cruise. The food was merely passable. Nothing exciting. The burgers at Guy's were good but I didn't want that everyday. Ship personnel were not rude, but unlike on other cruises I have taken, they were not friendly either. I would never cruise with Carnival again. I don't feel there is any excuse for allowing a ship in this condition to be put in service. This doesn't speak well for the level of commitment to cleanliness, safety and sanitation they have throughout the fleet. Read Less
Sail Date August 2019
I have been on 7 carnival cruises and I have enjoying every single one of them. This cruise was very dirty, the boat was very old, and there was rust everywhere. The bartenders at every single bar I'm not exaggerating were so rude ... Read More
I have been on 7 carnival cruises and I have enjoying every single one of them. This cruise was very dirty, the boat was very old, and there was rust everywhere. The bartenders at every single bar I'm not exaggerating were so rude gave you an attitude every single time you order to drink I overheard one of them telling another bartender the good thing about this cruise is it's almost over. Our Room Stewart took our towels out of our Room and never brought them back we were quested new ones never got them twice I asked for them.. My boyfriend ordered a drink at the alchemy bar 1 of the bartenders accidentally hit a drink in the glass shattered and the drink spilled all over me and my boyfriend and she gave us an attitude about it he apologized even though it was her fault and she rolled her eyes I contacted get services and they only offered me a $50 on board Credit. We bought the Cheers program faster to the fun and our tickets and together we spent about 4000 $ on this cruise and we got the worst service I could have imagined we tipped over the gratuity and still got bad service we never saw anyone smile which is unlikely, like I said I have cruised with carnival pleanty of times before. I have video proof and images of the staff being so nasty and rude I will never cruise this ship again and tbh how the customer care lacked to take care of this I doubt I'll ever cruise carnival again. Read Less
Sail Date August 2019
Carnival Ecstasy Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.5 3.7
Entertainment 4.0 3.7
Public Rooms 4.0 3.9
Fitness Recreation 3.5 3.7
Family 3.5 3.7
Shore Excursion 4.5 3.7
Enrichment 2.5 3.3
Service 4.5 4.1
Value For Money 5.0 3.8
Rates N/A 4.3

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