4 Jacksonville Carnival Ecstasy Cruise Reviews

I rely heavily on reviews when planning my vacations. I tend to start my trip feeling pretty well informed on the good, bad and ugly to expect. I am also not one to complain and would much rather write a 5/5 review than anything ... Read More
I rely heavily on reviews when planning my vacations. I tend to start my trip feeling pretty well informed on the good, bad and ugly to expect. I am also not one to complain and would much rather write a 5/5 review than anything negative. I am going to write todays to hopefully help other first time cruisers be prepared. This is the first time my family of five had been on a cruise ship. We booked to try something new and the price fit our budget well. We had a great vacation and made many happy memories, we enjoyed times on the ship and there were some flaws. I will start with the good. Embarkation/Debarkation and any other typical waiting lines (buffet, shows, guest services) all ran quickly and smoothly for me. I never really felt the crowds kept us from having a good time. We all enjoyed the food. I really enjoyed the breakfast burrito at Blue Iguana and found there was rarely anyone else there so always had quick service. We had the early seating at the Wind Song and I found meals to be good. Our servers were also polite, friendly and helpful. The entertainment kept us busy. My kids had a great time dancing during the parties and always found something to do. Many times we had to choose between one or two activities because they overlapped times. Staff were friendly, I always heard hellos, good mornings and such while walking around. I also always saw staff hard at work cleaning in the early morning. The bad I knew the ship was older and I understood I would see the wear and tear because of that. I just didn't realize how extreme it was. You can definitely see at any area of this ship its age. That said cosmetics are not going to make or break my vacation and we ignored this. My kids did not like the kids clubs (we made them go one morning to try). It may be personality, but my 8 year old stated they made him feel like a baby. My 10 year old said most the video games did not work, and they were not allowed to use the ones that did (age limits), my 16 year old said she was the oldest one there and left right away. We attended a Family Bingo in one of the rooms. Not well set up, a dozen families cramped into a small space, sitting on the floor. Than getting lectured by the cleaning crew because they were blocking doorways. Should have been set up somewhere everyone could fit. People are correct about smells. Not every where and not always. We were on floor 6 near the back of the boat. By day two every time I walked a certain way down the hall to get to our room you would get a garbage smell. By day four there were a few walkways around the pool area that smelled heavily of sewage. The Ugly As I stated I was not going to let the cosmetics of the ship affect our vacation, but it was hard to look past the fact that our bedding was always dirty. Normally I don't have rooms cleaned each day, but for this trip I had housekeeping change things daily. Each day more than one of our five bed linens had stains. This part is on me, I don't like complaining and I hoped each day when they were changed it would be fine. The bugs I could not get past. I fully understand this is an environment where critters can spread easily and its not always 100% fault of the service. When my daughter woke up day 2 covered in spots (she was sleeping in one of the upper bunks) I truly believed it was an allergic reaction. She took allergy meds for the next couple days and we continued on. When night 4 she woke crying that her feet were burning, had more bites and the meds were not helping I knew. I gave her more meds and informed guest services of my concerns. I am not assertive enough, I was asked if she needed medical attention and that was all. The next day was debarkation and we were herded off with no time to return to complain. My poor daughter had more bites, and by this point all of us had a few, but hers were extreme. My entire trip home all I thought of is how they move us out and more in so quickly. Some poor other family or child may end up with the same problem. As soon as I returned home I contacted Carnival on the phone. I felt better that they said they would have the room checked and assessed again and went over the protocol that each room goes through at turn around. Not perfect (obviously) but apparently they try. At least this will help the next family, but did nothing to help my daughter who spent three days of her vacation medicated to stop the itching. Not to mention I am still redoing laundry and quarantined my luggage to be sure we did not bring along these extra souvenirs. So through this all I will say this. Would my family cruise again--I think so Would we use Carnival---I really don't know Will we return to the Ecstasy--Nope Read Less
Sail Date August 2019
We found this cruise and the price was pretty cheap for a short getaway. The ship is in pretty good shape for her age. I want to add that I was all over the ship for five days and never smelled sewage once. We were in cabin U90, a Grand ... Read More
We found this cruise and the price was pretty cheap for a short getaway. The ship is in pretty good shape for her age. I want to add that I was all over the ship for five days and never smelled sewage once. We were in cabin U90, a Grand Suite with extended balcony. The dining room and buffet food was less than average. The saving grace was Guy's Burgers and The Blue Iguana. Both are great. We only saw the comedians so I can't comment on the rest of the shows. We enjoyed the comedians. Very funny! We couldn't even get near the pool. It was completely full all day and all night. Kids took over the hot tubs. The hot tubs in Serenity were always full as well. Our cabin steward was wonderful. He always made sure we had everything we needed. The service in the dining room was pretty bad. They didn't seem to want to be there at all. The service everywhere else on the ship was hit or miss. Quite a few of the crew were crabby and acted like they were bothered with having to do their jobs. The biggest complaint I had is that rules are not enforced. Parents let their kids run wild all over the ship unsupervised. Running and screaming in the halls, not using tongs and touching food in the buffet, playing with the ice cream machines. Crew members just watched them do it and said nothing. The kids on this cruise were the worst I've ever seen. I won't do this cruse again. Read Less
Sail Date August 2019
I chose this cruise because I was going with a group of other couples as a couples/family trip. The experience was ok for the most part. This was our 1st cruise bc we mostly fly to our destination of choice. When we got on board we had a ... Read More
I chose this cruise because I was going with a group of other couples as a couples/family trip. The experience was ok for the most part. This was our 1st cruise bc we mostly fly to our destination of choice. When we got on board we had a hard time finding our room, bc again this was our 1st cruise, the guys at the entrance way asked if we needed help and we told them our room # and one guy just pointed us to the elevators. So when we got on we noticed on the outside there were letters but the inside there were numbers. So we went back and motioned for him to come show us how it worked and again he just pointed to the elevators. So luckily one of the couples we were with showed us how the numbers corresponded with the letters. Ok minor all is well. We go to our rooms to get settled and put our luggage away, when we get a knock on the door and a few seconds later some worker is walking in, talk about invasion of privacy and this happened on several occasions. So then we get finished with the safety review and head to get drinks ( cheers package was already purchased) and food. The guy at the bar seemed very annoyed that we were ordering drinks bc granted it was pretty busy, but he seemed that way throughout the trip. So again we let it go and we started having a good time. Now let's fast forward to the time where I asked for extra cheese on my Guys burger and asked for it to be melted on the grill instead of a cold piece of cheese being thrown on burger and they guy literally rolled his eyes. WOW! So now we get to the end of our 4 day voyage and we get a bill with an additional $55.96 x's 2 for additional "gratuities for your team members". Then once we get home we checked our acct and noticed we were charged for the cheers package twice a total of over $1000 for DRINKS when we have a receipt for $537 total. So bc we were told there would be several holds on our acct we waited to see if the other charges would fall off, they did not so I called Carnival Cruises Customer Service and was informed that one of the charges of over $500 would come off bc it was a hold but the additional $111.92 was there to stay bc we didn't stop by Guest Services to advise them we didn't want to pay the additional for tips. Mind you in the cheers package you are already charged 18%=$82 EACH PERSON for gratuities and now we were charged an EXTRA $111.92. This is a complete rip off and we will NEVER book with Carnival again and will advise any and everyone we know who is thinking of booking Carnival not to do so. The customer service was not all that great and Carnival had the nerve to charge for additional gratuities, what a joke. I am completely not satisfied with this experience at ALL. Read Less
Sail Date August 2019
We departed from Jacksonville, FL and went to Nassau and Freeport. We left Thursday afternoon and returned early Monday morning. My friend and I are both wheelchair users. In order to help preserve the health of my shoulders, I rented ... Read More
We departed from Jacksonville, FL and went to Nassau and Freeport. We left Thursday afternoon and returned early Monday morning. My friend and I are both wheelchair users. In order to help preserve the health of my shoulders, I rented a motorized scooter and left my chair in the room as I used the scooter to get around on the ship and for land excursions. The wheelchair accessible room we had was SO small. It clearly didn't start off as a w/c accessible room but rather it was updated to be up to ADA code at some point. Both of our wheelchairs and scooter didn't fit in the room so my wheelchair had to spend the entire time on the balcony. Not exactly the end of the world but it was an inconvenience and a surprise that an ADA room was not big enough to accommodate 3 mobility devices. If my wheelchair wasn't taking up room on the balcony and I was able to get out in the balcony it would have been impossible because like I mentioned, it used to be a regular room. The original layout had about a 1-2 inch lip leading out to the balcony which they "fixed" by affixing a piece of plywood to create a "ramp". It was the same deal with the bathroom. Completely unsafe and difficult to navigate. Regarding the bathroom, the toilet was VERY low which is a safety hazard for someone who is paralyzed. There is a reason why wheelchair accessible toilets are up so high. The beds were another issue. We literally SUNK into the bed. It was like being in a waterbed. It was difficult to roll over and even to sit up from laying down and neither issue was due to our disabilities. One other thing was the location of the thermostat for temperature control in the room. It thermostat was ON THE CEILING. In a WHEELCHAIR ACCESSIBLE ROOM. What were we supposed to do? Fly to the thermostat? Our room was freezing so we call guest services and they said they'd be right up. So we waited a while as we realize we're not the only disabled passengers on the ship. When a half hour passed by they were like "OMG we are so sorry. We'll be right there." Well, "we'll be right there" was another half hour. VERY poor planning on Carnivals part on placing the thermostat on the ceiling Carnival REALLY needs to up their game when it comes to making their staterooms wheelchair accessible like their website says. To say we were disappointed is an understatement. Our room was U224 just to warn you. As far as the rest of the cruise it was fine. Super friendly people and wonderful employees. Our waiting staff in the dining room were awesome and always provided a fun dinner. Read Less
Sail Date May 2019
Carnival Ecstasy Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.5 3.7
Entertainment 4.0 3.7
Public Rooms 4.0 3.9
Fitness Recreation 3.5 3.7
Family 3.5 3.7
Shore Excursion 4.5 3.7
Enrichment 2.5 3.3
Service 4.5 4.1
Value For Money 5.0 3.8
Rates N/A 4.3

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