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3 Istanbul Princess Emerald Princess Cruise Reviews

We have cruised many times before and therefore were quite surprised by the difference between this cruise and the others we have been on. This cruise did nothing well from the captains drinks a shambolic tacky affair, to the food which ... Read More
We have cruised many times before and therefore were quite surprised by the difference between this cruise and the others we have been on. This cruise did nothing well from the captains drinks a shambolic tacky affair, to the food which had the oddest combinations of flavours which mostly did not work. They could not even do simple dishes like pasta well which is quite amazing. The desserts and plain meats were the only highlights and both of these were good. The buffets had very odd combinations none of which went together and anyone liking any type of asian food would have been very disappointed by the flavours. Room service was prompt but could not get the orders right and never brought coffee that was hot, we gave up ordering it as it was virtually cold. Many accounting issues occurred being charged for wines when having a drinks package, and also not receiving the on board credit which was clearly on the booking from, but the customer service could not have been less helpful or interested in sorting these issues out. The desk was constantly clogged with unhappy people. Overall this cruise lacked any special feel. The entertainment was ok, the timing of trivia etc not well thought out meaning 8.00 diners virtually never able to do some of these things, but nothing was really good or memorable, anyway. The boat always docked at the furthest dock, and the company never ever put on any free transfers to town, even on one occasion charging 20 american dollars per person for a couple of kilometers in a local boat to town. The cruise was very poor value for the quality of food, staff, rooms and general experience. Many better cruise lines are out there offering, cheaper far superior experiences. Read Less
Sail Date August 2015
From the moment we stepped onboard Emerald in Istanbul there was a complete lack of elegance and sophistication we had found on numerous cruises before aboard the Princess line. The ship was tired, the crew burned out and there was a ... Read More
From the moment we stepped onboard Emerald in Istanbul there was a complete lack of elegance and sophistication we had found on numerous cruises before aboard the Princess line. The ship was tired, the crew burned out and there was a complete lack of concern. The bedding looked like they had cleaned the floor with it and the bathroom towels were ragged and tattered. We have cruised Princess several times before although it had been three years ago this time and the difference was shocking. For those of us who enjoy the late seating dining this unbeknownst to us eliminated the evening shows. Show times were 6 and 7:30 instead of the traditional 10 PM show after a nice dinner. The entertainment was nonexistent. The Princess Employee Talent Show are you kidding me you could hear the dogs barking 60 miles away in Istanbul. The first full day was a day at sea and we tried to go up to one of the pools but there were no towels left so we got to sit on the dirty deck chairs and watch the unsupervised children strangling one another as the played some version of "King of the Mountain". Jumping, diving, screaming and carrying on it was a complete free for all. The toilet in our stateroom stopped working and the list continued. We were in shock as I began to think that somehow I wound up on a Carnival ship. I wrote a letter and emailed it to Princess corporate. About 48 hours later I received a telephone call from the Customer Services Director stating that he had heard from the home office and want a meeting with me. With nothing to lose and hopefully something to gain I agreed. We discussed the aforementioned issues along with horrible food both overlooked and undercooked, the free for all buffet on the Horizon Deck and the fact that you had to just about beg to get a glass of lemonade from the staff. There were people complaining every time we turned around. These were legitimate complaints and for the many that tried to speak with someone on staff they told how they were ignored and dismissed. At the end of my meeting the Customer Services Director requested that I meet with him again the second week which I agreed to do and I never heard another word from him. We decided to purchase a photo taken on one of the Formal Nights and as usual we saw the $19.95 sign but when I went to pay for the picture I was charged $24.95 and when I asked why the increased price the response I got was that it was a portrait. Seriously? How about the dry cleaning that came back in a ball of wrinkles? The ship is due to go to the yard in October which is probably about 6 months later than it should have. They requested that we complete a post cruise survey and as you can probably imagine I was more than happy to respond albeit not what they wanted to hear. I even attached a letter elaborating on our experiences leaving the door open for some type of resolution but all I got was a telephone call from someone in California identifying himself as the people in charge of dissatisfied passengers thanking me for my input. Are you kidding me over $10,000.00 spent and I get a "have a nice day." In a nutshell the cruise was a disaster and Princess completely dropped the ball this time. I cannot begin to tell of the frustration I feel with this cruise and this company. If your considering a Princess Cruise don't until they get straightened out if they get straightened out. Simply put we got ripped off! I will never ever do another Hop On Hop Off "Medley" cruise again and I'm very doubtful we will set foot on another Princess Cruise due to their give a heck attitude. Read Less
Sail Date July 2015
I have travelled with Princess for 30 years often defending and promoting this company as times & cruise expectations have evolved & changed. I booked a 2 week cruise from Istanbul to Barcelona. I received 2 one week cruises ... Read More
I have travelled with Princess for 30 years often defending and promoting this company as times & cruise expectations have evolved & changed. I booked a 2 week cruise from Istanbul to Barcelona. I received 2 one week cruises with food, entertainment, in-room entertainment and public announcements duplicated from one week to the next. Different ports of call but the exact same onboard mediocracy. Oh, and noro-virus (the ship went to 'RED' status). The ship is in rough condition with mold and mildew growing around the whirlpools, elevators not functioning, decor pealing, burned out lights and an "EFFY Store." As an Elite passenger, we were greeted with an obviously dirty toilet with skid marks. As the sun entered the room, we could also see the antics of a previous passenger splattered on the artwork hanging on the wall. The table on the balcony did receive a cleaning 12 days into the cruise and the room was vacuumed once. We did of course receive our invitation on week one for the Captain's Party. No handshaking as the virus was throughout the ship. We also received a second invitation to a Captain's Party (same Captain's name on the invite) the following Thursday. However, we did not attend because the Captain disembarked for a 2 month vacation and a new Captain took the helm that very day. We are still curious why we received the second invite from a Captain and a system that must have known he was leaving. The system is broken. I felt we were simply a credit card number. Minimum effort by a system needing a radical examination & overhaul. I compliment the staff (not the head-office, not the accountants, not the system analysts & definitely not the senior management) in trying to provide a great cruise experience to each and every passenger but are handicapped by a dysfunctional, antiquated corporate culture. After 30 years, the question arises if I will travel on the Love Boat again (....by the way, the episodes were repeats & repeated too!)? Read Less
Sail Date May 2015
Emerald Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.5 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.0 4.2
Value For Money 4.5 3.8
Rates 4.0 4.0

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