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Sail Date: March 2019
I chose this cruise because I had heard they were a notch over Royal Carribbean. The Island Princess is an older ship. No wow factor. A lot of elderly people some in wheelchairs and walkers. Activities were few. Music was very good. I ... Read More
I chose this cruise because I had heard they were a notch over Royal Carribbean. The Island Princess is an older ship. No wow factor. A lot of elderly people some in wheelchairs and walkers. Activities were few. Music was very good. I loved the cleanliness of the ship and the stateroom. BUT hated the very small shower stall. However the water was hot and strong. The food was good. but a lot of repetition. Great deserts. Great lattes on fifth deck, but not included,. The first evening I felt like I had boarded a shopping mall . They pushed selling everything from jewelry to pictures and wine. The pictures that were taken were over priced and we were not allowed to take our own pictures when disembarking everything had a price.That was really sad. I took one Princess tour to see the Indians that was very nice. However the trip to the area was gross. Lots of garbage everywhere. On the return to the ship we passed Colon city.What a horrible place. looked war torn and garbage dumped everywhere; knocked down buildings everywhere. Panama is not taking care of the people. And I would never return.. I was totally bored by the pool it was too deep for me, 7.5 feet. and they seemed to show movies half the morning.. and I did not go on this vacation to watch movies. No rules were applied as passengers bogarted the best lounge chairs with towels for hours at a time,even in the theatre people held chairs. The grill by the pool served decent hamburgers but their hot dogs and knockwurst and pizza were not of good quality .We had to stand on line to get grill food. The shows were good. we chose anytime dining but the lines were long and they actually let people ahead of others who had made reservations which I felt was kind of unfair. The people who served the food were very nice, but seemed stressed and tired at times. Same with the activity staff. Not enough activities. In summary it was nice. but I would not go on princess again. Unless its a new ship. Read Less
Sail Date: March 2019
Experiencing the Panama Canal was on my "Bucket List" especially since my Grandfather was one of the many electricians that helped build the original one. The partial-transit worked well for my time restraints. I will say my ... Read More
Experiencing the Panama Canal was on my "Bucket List" especially since my Grandfather was one of the many electricians that helped build the original one. The partial-transit worked well for my time restraints. I will say my friend and myself were some of the youngest cruisers at 61! The majority of the fellow passengers seemed to be well over that and limited mobility abound by many - scooters and walkers! Some younger families with only a handful of kids onboard. Don't know if was off-season or just before spring break. Boarding was a breeze and the cabins were ready before 2 p.m. Our mini-suite was standard but a bit smaller than some of the larger ships I've ben on The beds were comfy and the room décor is basic and the colors are dull. Our Cabin Steward/Housekeeper was outstanding. Liezal was always friendly and warm. She did a great job on keeping our room clean and comfortable. She always inquired how our day was and how we were doing. We had the "anytime" dining which was o.k. My recommendation is to arrive before any of the evening production shows get out or you will wait for 45 minutes in a very long line to be seated. I found the service to be professional but slow at times. The food was good. We mainly ate at the buffet. The selection changed every night and enjoyed the specialties. Indian dishes seemed to be offered as a regularly featured evening optional fare Lemonade is on the drink menu but you have to ask for it. Sabatint's Italian Restaurant was good and the service was excellent. The selections were somewhat limited but the meal was tasty. Reservations were readily available and we had no problem getting in I thought the ship's entertainment productions were just o.k. The song and dance routines were boring along with the magic show. They did have a pianist that was exceptional. We didn't get the opportunity to go to Grand Caymans since the seas were too rough and tenders could not operate safely. It was a disappointment for many of my fellow travelers. The ship went ahead to Cartegena early. This particular port was my least favorite due to the pushy street vendors who will follow you and knock on the tour bus window! I will say once we were on the actual horse carriage tour ti was a beautiful ride through the old city. Going through the Panama Canal was fascinating. You can watch it from your room balcony and live stream on your cabin t.v. You don't have go to the bow of the ship. Limon, Costa Rica is beautiful. We took a tour of La Hacienda. The bus ride was 2 hours each way! It is long and windy, so take care if you get motion sickness. The Hacienda was interesting but felt the drive was too long for the short time we were in port. Jamaica is always one of my favorites. Took the tour of the Raft Ride on the Martha Brea. Again the bus ride was over an hour each way. The gentle bamboo raft ride was relaxing with view of the lush vegetation. The "captain" will try and sell you some carvings that he did and there are vendors along the river that will try an sell you trinkets. My complaint is on the way back te bus stopped at a funky trinket mall for a half hour. There are several sea days during this cruise which were enjoyable. Time to catch up on much needed rest and relaxation. I took line dancing lessons that were fun, and watched several of the "Movies Under the Stars". If you want to do a Arts & Crafts project plan on showing up at least a half hour early because the class filled up fast and people were turned away, Finally, disembarkation was a breeze since we took a excursion at the Everglades Airboat and Airport Transfer. I think we were some of the first people off the ship. The tour was short but fun and got us to the airport by noon or so. Read Less
2 Helpful Votes
Sail Date: March 2019
In 2015, Princess refit this boat and added space for about 300 more people by shrinking the cabins. Staff was leaned. Restaurants were not expanded. Cabins were shrunk. The results we experienced were as follows: - Poor food ... Read More
In 2015, Princess refit this boat and added space for about 300 more people by shrinking the cabins. Staff was leaned. Restaurants were not expanded. Cabins were shrunk. The results we experienced were as follows: - Poor food service in all venues. ( Time of service, Replenishment, Quality, Ambiance,Noise). One waiter and an assistant handled 22 people in our area. We missed shows due to long wait times as a table close to us gorged on 4 lobster tails each at one dinner and staff was run crazy trying to keep up as our table waited to get served at all. - Meat came out overcooked. I sent my lamb back 3 times until the Head Waiter intervened and brought me a properly cooked piece. - The buffet restaurant became a better option than fine dining. Food was properly cooked with ample seasoning. However, it was crowded and loud. - 2 couples in our group tried the Crab Pot. It was waterlogged and inedible. Fortunately they were given their money back. - Anytime dining resulted in us almost sitting on top of other couples with no option for privacy. I have eaten in MacDonald's with more space between tables. - No cabin seating other than the bed. Our room did not match the picture online. Carpet and furniture were worn and resembled a 2 star interstate hotel. - Slow inconsistent room cleaning due to 1 room attendant handling 17 rooms. Do not expect a towel animal on this cruise. You are lucky to get a towel. - Staff unable or unwilling to resolve issues. Need to find a Senior Officer in order to get any resolution. Promised refunds then are never processed. They will say anything to avoid actually dealing with the issue. They would not allow me to escalate my issues. I had to find out who was in charge of an area and track them down myself. Seemed as if staff was either untrained or burned out. - No answer on room service and dining reservation lines. Waited over 15 minutes in one case and gave up. - Internet is time based and a ripoff. Of 300 purchased minutes, was only able to actually use 100. Do not buy this option unless you constantly want to be scolded by the Internet Manager for not logging off. Found out later that even if you log out, the slow service will keep you logged in wasting your time. I was promised a refund after submitting a complaint. it never appeared on my final bill. - Ports are on the yet undeveloped sides of islands. Tours then take 65% of the allotted time for travel leaving little time to enjoy sites. Colon is a slum. Falmouth has no amenities. Porto Limon has about 8 streets and is mostly undeveloped as of yet. Used to be a Banana Port. Only options for the independent traveler if you do not book a tour are the fake tourist shops in the port buildings. Only Cartagena and Georgetown presented opportunities other than tours for exploring the island. -Ship itself is in need of another update (Carpets worn, Furniture worn, Elevators break frequently.) - Fitness area is cramped with no windows. - The My Princess app is not aligned with the paper Princess Patter. It is not user friendly. - Announcements cannot be heard in the rooms. You have to open the doors to hear and often cannot hear most of the content. This is a safety issue. Only positives we hit on the cruise were the service staff themselves. Most of the Waiters, Bartenders, and Room Stewards were warm and friendly often more helpful than management. We are young active Seniors. Ship activities seemed to be focused on an older , less mobile demographic. Napkin Folding was not high on our agenda. The Cruise Director while flamboyant was not a good fit. It did not seem that this ship was designed for those with mobility issues. Long elevator waits, crowded elevators, and malfunctioning elevators forced those with mobility issues to use steps. We have cruised throughout the world on three other lines. This was by far the worst cruise we have ever taken. We left more stressed than we arrived. We will never cruise Princess again! It seemed to us that Princess was stuck in the past and no longer innovative. Ship and systems were designed to put profit over quality. Our gift for being a past customer was an invitation only presentation on new cruises. On other ships we would have had a Captain's reception not a sales speech. Read Less
Sail Date: February 2019
Unwelcoming excursions for wheelchairs and unsafe, uncomfortable handicap washroom. The excursions was unadaptable, unwelcoming for wheelchairs and all our water excursions was cancel out, without letting you see fit to make your own ... Read More
Unwelcoming excursions for wheelchairs and unsafe, uncomfortable handicap washroom. The excursions was unadaptable, unwelcoming for wheelchairs and all our water excursions was cancel out, without letting you see fit to make your own decisions. It was disappointing because we were so excited for the island princess to enjoy some water and the island feeling. We did not get to do any snorkeling or any water activities and been deprive from it because of wheelchair unfriendlyness and discrimination. However, the diamond princess excursions allow you to have freedom in choosing your excursions and you can decide if the excursions is right for you in real time or can choose to sit out if you feel uncomfortable. Whereas, Island princess excursion will just cancel you out without gaving you the freedom to choose. Handicap washroom was unergonomic, uncomfortable, unsafe because the handrails was design horizontal poking at your back. On comparison, the diamond princess to Japan with handicap washroom was design much better and the excursions was helpful than “ Island princess cruise for being wheelchair unfriendly.” Read Less
2 Helpful Votes
Sail Date: February 2019
Outstanding value for the cuisine that is included and onboard entertainment. I would not recommend the premium restaurants as many have complained about the food quality for the extra price. Long wait times for Anytime Dining. You need to ... Read More
Outstanding value for the cuisine that is included and onboard entertainment. I would not recommend the premium restaurants as many have complained about the food quality for the extra price. Long wait times for Anytime Dining. You need to reserve your dining times to avoid. Ports of call on this itinerary are below average and the excursions are not worth the money. This cruise is clearly targeted for senior citizens. It is not recommended for ages 55 and below. Very laid back vibe. The staff on this ship are very well trained and accommodating. Countries represented are mainly from the Philippines, India and China. They have the most pleasant demeanor and disposition unlike some cruise lines that represent Eastern European cultures. Princess has an amazing reputation for providing excellent quality food and highly skilled chefs that prepare a variety of international dishes. Our new preference for cruise companies is clearly Princess. Read Less
1 Helpful Vote
Sail Date: February 2019
Wanted to see the new Panama Canal. Entertainment was good. Many options during the day and evenings. The food was good in the Resturant but service was very slow. Anytime dining was not managed well. Long lines/wait even though there were ... Read More
Wanted to see the new Panama Canal. Entertainment was good. Many options during the day and evenings. The food was good in the Resturant but service was very slow. Anytime dining was not managed well. Long lines/wait even though there were many available tables. The grill food was good but there again service was slow. Pizza was ok but not up to my standards. Crooners bar was my favorite - usually not too crowded after dinner. Easy listening music in the Atrium made it easy to enjoy a drink and conversation without having to yell to be heard. The buffet was ok for breakfast but I did not like the choices for lunch or dinner. The formal nights allowed for those who wanted to dress up to do so but also allowed those who didn’t bring a suit to enjoy the evening without any problem. (I really do not see the point of having formal nights) Excursions were a disappointment. The descriptions of the trips did not match the experiences. Our cabin steward was very efficient and more than exceeded our expectations. Read Less
1 Helpful Vote
Sail Date: February 2019
I wanted to do a Panama Canal cruise. I would never choose the Island Princess again. The hallways to the rooms were very narrow & the bathrooms & showers were very, very small. Much smaller than any other cruise ship I've ... Read More
I wanted to do a Panama Canal cruise. I would never choose the Island Princess again. The hallways to the rooms were very narrow & the bathrooms & showers were very, very small. Much smaller than any other cruise ship I've been on. The shower head in the tiny shower was fixed to the wall. All other shower heads I've ever had could be removed to spray hard to reach areas. I'll never step foot on this ship again because of the bathrooms! I had an inside room. The room had very comfortable beds & large comfy pillows. There was plenty of room to hang our clothes & large shelves to store folded clothes or other items. It had a refrigerator, a large tv, & a safe. We had My Time Dining but we changed it to early dining when I found out I had to call after 8 o'clock each morning to reserve a time for My Time & we wouldn't have the same waiters. We had good waiters & 2 lovely couples at our table. The food was just average. The cuts of meat they served were poor quality. Breakfast was good in the Horizon Buffet. The entertainment was very good for the most part. We had 1 great shore excursion & a couple of hiccups on 2 of our excursions. The shore excursion team gave us a 30% refund on 1& a 20% refund on another one. Embarkation was delayed because of sanitizing the ship due to the Norivirus. We got on & off of the ship easily because my friend had to have wheelchair assistance. Finding a place to park was very confusing! The ramp we were supposed to go up had lots of red cones & the stations were unmanned & had bars across them. We found out after circling around several times that we had to approach the bars, get a ticket from a ticket dispenser to make the bars go up, & then go up the ramp to the parking deck. We had to keep up with the ticket so we could pay for parking after the cruise. I've always paid to park before the cruise & had attendants at the stations as we entered. There were not very many shops on this ship & the photos were pricey. Read Less
Sail Date: February 2019
I am confined to a wheelchair and cannot stand. I was unable to find any wheelchair accessible excursions provided by the Island Princess at any port of call during the whole of this cruise. A few of the excursions were labelled as ... Read More
I am confined to a wheelchair and cannot stand. I was unable to find any wheelchair accessible excursions provided by the Island Princess at any port of call during the whole of this cruise. A few of the excursions were labelled as wheelchair accessible on the website and I had booked these prior to the cruise. Unfortunately, when on board, I was informed that while the location was wheelchair accessible, the transportation was not. Only two of the ship’s doors opened automatically. The others could only be opened with considerable effort and had a ledge that made it difficult for a wheelchair to roll over. Unlike other cruise ships such as Celebrity there were no hoists to lift me into the pool. The noise levels in the Horizon restaurant are extremely high. At one lunchtime I measured sound levels over 90 dB over a sustained period of time. This level of noise can produce permanent damage to hearing. It is especially dangerous when someone is exposed to this for a sustained period, such as your staff. We were constantly bombarded by sale offers. On exiting from dinner, we were confronted by half a dozen "paparazzi". A man dressed as a giant bear blocked our paths on the deck. Our television always started with the Princess channel offering more sales opportunities, not the channel we had just watched. Over the trip at least three dozen sheets of paper with advertising offers were left on our bed. Travelling with Princess cruises would be considered again if these problems could be corrected. Read Less
Sail Date: February 2019
our stwerd was awesome. He there when we needed something. Said hi in hall and talked with us. The Buffet was okay. Lots of food from different countries. Not my kind of food so I just picked. Breakfast was the same old thing and ... Read More
our stwerd was awesome. He there when we needed something. Said hi in hall and talked with us. The Buffet was okay. Lots of food from different countries. Not my kind of food so I just picked. Breakfast was the same old thing and the bakery was the same at breakfast. Lunch and dinner bakery was great. Main room dining was good. Photographer they know their job. They do great shots. I loved all my 129 pictures. Get the photo package be you sail. Save $50. Do all shot and have fun with them. This cruise did not have very many kids on board. You only see them at food time. The shore excursions was good. Grand tuck stay away from the town tour with lighthouse. Big disappointment. Shop around ship or do water trips. Pamama canal going thought locks was awesome. tour after to see new locks pamama city and ride old train back to ship. Have to do it. Pools and hot tub very relaxing Try out spa. Got good programs. Getting on and getting off ship was very smooth from Fort Lauderdale fl. We carry-on our luggage. Bags 24 and 28 inch and two smaller one too. Long drive from lubbock tx. Two day drive. 3600 mile around trip. Nice drive if you have time. Oh yes!! Holiday Inn express off of us 84 and I 595 just 10 minutes from ship. Read Less
Sail Date: February 2019
A pleasant trip, with the Panama Canal and Cartegena being our highlights. The captain skillfully managed the ship in the high winds. Because of the winds, we were unable to stop at Jamaica, but that was ok for us, as we had been there ... Read More
A pleasant trip, with the Panama Canal and Cartegena being our highlights. The captain skillfully managed the ship in the high winds. Because of the winds, we were unable to stop at Jamaica, but that was ok for us, as we had been there last year. There were a lot of people with scooters, walkers, and canes on this trip. Some had a very hard time walking with the rocking of the waves. Some got sea sick, but we were fine. On 'at sea' days, we watched 'Crazy Rich Asians' and 'Instant Family' in our room. Both were recent, good movies. Cartegena is busy, but colorful. Lots of vendors trying to sell their goods. We took the horse and buggy ride of the old city--interesting, but the driver could not speak much English--but he did try. The bus tour guide had perfect English, and was very knowledgeable. The ship is small so that it can go in the Panama Canal. It was thrilling to be on the ship as it passed through. We took the Rainforest excursion, and felt it was well worth the money. One downside to the smaller ship is there was no easy place to go for a good walk--none of the floors had a circular path. Our room (Mini-suite) was decent, but carpet and sofa could use some updates. The bed was SO comfortable, and the bathroom had a full sized tub, which was nice. There was an outbreak of the norovirus, but we did not catch it. About 40-50 people contracted it. Immediately, the crew was spraying off all handrails, doors, etc. with disinfectants. The Horizon Court switched from 'help yourself' to staff service. Handwashing by all guests was strictly enforced. We give the crew credit for trying their best to contain the virus before it got worse. The ship's food was usually good, we especially enjoyed the Horizon Court for breakfast and lunch. The traditional dining was ok, but we were at a table of 10. All great people to visit with, but the table was so long, it was hard to have a conversation across the end of it. Also, it was in a fairly noisy area of the dining room. The food was usually good, and service was good, too. The theatre was busy every night. My complaint was shared by many--it was too loud. After the first night, I took earplugs with me. I mentioned it to staff, who said they would pass it on--but no change was made. The guest entertainers were excellent--but the staff entertainers were mediocre. Read Less
Island Princess Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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