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2 Helpful Votes
Sail Date: May 2016
Celebrate 80 years Birthday. The Matr Hotel and the Maitre D is the WORST personnel we ever came across. No Birthday cake provided, WE PAID and ORDERED 4-months ahead, with the Cruise reservations !!!! In the Dining room NO TABLE ... Read More
Celebrate 80 years Birthday. The Matr Hotel and the Maitre D is the WORST personnel we ever came across. No Birthday cake provided, WE PAID and ORDERED 4-months ahead, with the Cruise reservations !!!! In the Dining room NO TABLE provided! uncooperative ,unfriendly service, table reservation not met the requirement!!! Unprofessional,Worst service we experienced.In the "FORMAL DINING ROOM. MatreD is should NOT work, Should NOT employed by Princess Cruise LIne !!! with his behavior, with his experience uncooperation reflect a VERY SAD, and Terrible time for two SENIORS, lovely passenger. Alaska Cruise with "Island Princess" I can'not and will not recommends to anybody, I can express my judgement after 19 + wonderful Cruises around Word... My complain expressed properly on the Ship to the higher Personals with absolute no help and no professional respond to our major, serious experience!!!!!! Princess Cruise line the last 55-60 years provided one of the best reputations and memory tu US !! Only ONE-personnel: The MatreD in the formal Dining Room able to make a unacceptable poor behaviors to make our Cruise "BITTER MEMORIES.!!!!!!! Management (President & CEO) should be shame to not respond to OUR complaint.!!!!! Read Less
Island Princess Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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