The ports of call on this cruise were great. Our experience on the ship was just ok. This was the first cruise for my husband and me, so perhaps our expectations were too high, but we both thought some things could have been so much ... Read More
The ports of call on this cruise were great. Our experience on the ship was just ok. This was the first cruise for my husband and me, so perhaps our expectations were too high, but we both thought some things could have been so much better.
To begin with, whenever we passed a crew member on the ship, they completely ignored us, giving us not so much as a nod or greeting of any kind. Only the greeters at the buffet and our cabin steward were cheerful. The captain was not personable at all and bordered on rude. On the one formal evening where he was supposed to "meet and greet" the passengers, he hid near an elevator speaking only to his officers and studiously kept his back to all passengers. When one lady asked if she could have her picture taken with him, he rolled his eyes, stood there while his picture was taken, and then turned his back again to his guests. His welcome speech literally consisted of "Welcome to the Island Princess. I hope you have a nice voyage." and then he left the room. Needless to say, we did not feel very welcome.
The Passenger Services desk was staffed only occasionally, and not at all when most passengers were on shore excursions, so if you had a question, you had to wait until it was open and then stand in a long line to get help. Sometimes you got a cheerful answer, sometimes not. We reported a problem of no hot water in our stateroom bathroom; they said it would be addressed, but it was not. Only once was I able to get a helpful answer from someone on the Shore Excursions desk (also only open a couple of hours a day, usually during dinnertime). We had booked a Princess excursion to Cinque Terre, but they cancelled it more than 24 hours in advance due to "high seas." The day it was supposed to take place dawned with calm waters, but the excursion remained cancelled. We tried to book a Princess excursion in Venice, but 5 out of about 8 were cancelled (including the one we wanted), so we went ashore on our own. (Most of our excursions were booked through another shore excursions company for the same tours at about half the price. They were very good, but required walking a little further to reach the van or bus.)
The night before disembarkation, we had to have our luggage outside our door by 9pm. That early requirement made our last night on the ship very inconvenient, not having access to everything we would normally need for the night. A time requirement of 11pm or midnight would have been so much better and still given the staff an entire night to collect and sort luggage for our pickup at the port.
We chose Anytime Dining. The food was reasonably good (although I would not recommend any of the beef dishes -- too tough), and often the food in the buffet was better, or at least as good as, the food in the dining room. The wait staff was excellent, meals were delivered correctly and hot, and only occasionally slow. We often were seated with other passengers and enjoyed talking with them over dinner.
We would go on another cruise if it was the best way to get from port to port, as this cruise was. We would not, however, choose to cruise again if we just planned to stay on the ship. Read Less