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162 Princess Island Princess Family Cruise Reviews

We chose this cruise in order to experience the Panama Canal transit. We were welcomed at the airport and transported to the ship. Embarkment processing was completed within five minutes and disembarking from ship to shore was completed ... Read More
We chose this cruise in order to experience the Panama Canal transit. We were welcomed at the airport and transported to the ship. Embarkment processing was completed within five minutes and disembarking from ship to shore was completed within 15 minutes. Our cabin stewart did an amazing job as well as our dining waiter. The meals were great and the main show each evening kept you well entertained. We found time to relax, read books from the library, and made new friends each day. We took advantage of excursions at each port and found them very informative and interesting. The off-road excursion was one that stood out as we traveled the back roads in Mexico and saw how corn was ground and cooked to make tortillas. The town tours provided us with the local history and background of the local areas.I would recommend this cruise for anyone desiring to experience the canal transit. Read Less
Sail Date September 2019
We were suppose to Leave Vancouver September 11, 2019 at 5:30, but do to mechancical issues (propultion problems) the captain came on at 8:00 to tell us that we will not be leaving until approx midnight - in actuality it was 3:30 am on the ... Read More
We were suppose to Leave Vancouver September 11, 2019 at 5:30, but do to mechancical issues (propultion problems) the captain came on at 8:00 to tell us that we will not be leaving until approx midnight - in actuality it was 3:30 am on the 12th, and that we will be getting a $100 on board credit and 50% off the price of this cruise towards another future cruise. Because of this issue we will not make it to Juneau, the one port most people wanted to go to, and instead we will be going to Prince Rupert. All excursions needed to be cancelled and we wouldn't see our refund for 4-6 weeks. The next day a letter was sent to our room saying it was 15% not 50%. We were a party of 10, possibly the last cruise for our elderly family members. Prince Rupert was a tender port, and our elderly family members were not able to go on the tender due to physical ability. We are from BC, we wanted to see Alaska, not Prince Rupert - we can do that on BC Ferries After returning home, we let Princess know how we felt and that we would not be doing any more cruising within the next year, due to my husbands terminal illness. We asked that instead of compensation towards a future cruise that we would rather have 50% of what we paid for this cruise re-embursed back to us. They flat out refused, but did say they would give me my husbands credit if I wanted to cruise alone! The post cruise customer service agent that I dealt with spoke to me as if she was reading off a script and had no compassion for what we went through. Obviously Princess does not care about their passengers or they would do everything they could to make us happy. Truth be told, it would have been a $1000 re-embursement, not much when you consider their reputation is at stake. Had they done at least that, I would not be writing this review Service on the ship was not up to par. Staff walked around like they didn't want to be there. We would sit and play games on the Lido pool deck and we had to ask staff that was standing around to remove our lunch plates. No one came around to ask if we wanted a drink around the pool or in the buffet dining room. At one point our Uncle asked for a coffee and baileys from the grill bar, and they said they didn't have coffee, but we could bring a cup up and they would put baileys in it. No bars were open on the pool deck, so inorder to get a drink, we had to stand in line in the buffet to get the one bartender working to make us a drink. The buffet was sub-par food. Same sandwiches everyday and not much seating room. The Italian dining room was fabulous, with great food and service, so if you want to pay more money go there. We have done many many cruises, and this was our second one with Princess and will be our last. I will not give them the satisfaction of our hard earned money again. We did partake in massages and facials and enjoyed the service that we got from the spa. Rooms were clean and staff was pleasant, although they do push their products on you. We went to a couple evening shows and they were entertaining If you have the pleasure of going on a cruise, don't go on Princess! Read Less
Sail Date September 2019
The entire purpose of the trip was a fishing excursion in Juneau. Our Juneau port was cancelled and that was extremely disappointing. Instead of offering a discount for the next cruise (to same ports) They gave us $100 to be spent on the ... Read More
The entire purpose of the trip was a fishing excursion in Juneau. Our Juneau port was cancelled and that was extremely disappointing. Instead of offering a discount for the next cruise (to same ports) They gave us $100 to be spent on the ship. Most of the crew were not friendly, we ate at the bayou for an extra charge and the food was terrible!!! : It tasted like it had been frozen and prepared in a microwave! The website said ship was refurbished but it was outdated. Their system for boarding and unboarding, seems to work really well!. For my 1st cruise, there just wasn't anything fascinating about it. 8 just had higher expectations. They replaced Juneau with prince Rupert island and that was awful. Prince Rupert island is like one huge flea market, not a fair trade to Juneau whatsoever!! The gratuities are a joke. Our steward deserved 90% of our tips. Only ONE bartender the entire trip made an excellent drink with a good attitude, the rest were very unfriendly and acted like we were an inconvenience when we ordered. It was just not the trip I thought it would be.s Read Less
Sail Date September 2019
Chose this cruise to see the two cities in Alaska we haven’t been to, Juneau and Ketchikan. Ship was delayed because of mechanical problems so Juneau was cut from the voyage. As compensation they gave us $100. in shipboard credit and 15% ... Read More
Chose this cruise to see the two cities in Alaska we haven’t been to, Juneau and Ketchikan. Ship was delayed because of mechanical problems so Juneau was cut from the voyage. As compensation they gave us $100. in shipboard credit and 15% off a cruise in the next year. Big deal! We wanted an Alaska cruise and got Ketchikan and Prince Rupert in Canada. Did not get what we paid for! Also, called the cruise line about dispersing ashes while at sea, was told it would be ok, even received a letter explains the process and that our steward would contact us when it was time. After three days went to concierge and was told we couldn’t do it because we weren’t far enough out in international waters. Maybe when I called the cruise line they could have told me that! We were offered to go to a wine tasting, found out they were charging us $25. each, offered a sample of lemonchello with dinner, got charged for it. Had a massage at the spa and decided to buy some products for $350.00, they charged me $976.00 which was the larger package I didn’t order. Said they couldn’t refund me when I discovered the charge as it was already shipped. It wasn’t shipped until a week later and it cost me $54.00 to send it back, Still waiting on the refund Read Less
Sail Date September 2019
My family (a party of 15 people total) selected this cruise line because of the ports and shore excursions we were promised. Traveling to Juneau to see the glaciers, wildlife, and sled dogs were items on many of our bucket lists. ... Read More
My family (a party of 15 people total) selected this cruise line because of the ports and shore excursions we were promised. Traveling to Juneau to see the glaciers, wildlife, and sled dogs were items on many of our bucket lists. Unfortunately, we did not get to see any of those things. Due to mechanical issues on the ship, we experienced a 12 hour delay at the Vancouver port and Princess Cruises cancelled the Juneau destination. They provided a $100 on board credit and 15% off our next cruise (if booked by 9/20/2020) as "compensation," which is both laughable and offensive. This was my first vacation in 4 years, and something I spent a long time saving up for. I can't simply book another cruise within a year, nor would I want to with Princess Cruises. In the end, $100 does not make up for the sights and experiences we were denied, and it was a general consensus amongst my party that we felt robbed. Other items of comment: - The buffet food was terrible and barely edible, but the dining room made up for it. I typically saved my appetite for a dining room meal. - I do not recommend this cruise for anyone under the age of 50. There are very few entertainment options on board, especially for a younger crowd. I was most excited for the 90's Music Night, but ended up being the only person in the room that knew any of the music. There was not a single person on the dance floor. - The theater entertainment was subpar. I have seen high school musicals with better production value, and the ventriloquist act was cancelled due to the talent having laryngitis. The irony of the situation was not lost. - Princess Cruises replaced the Juneau destination with the Port of Prince Rupert in British Columbia. Other than the fact that this was not an Alaskan port on an ALASKAN CRUISE, this port does not experience much tourism and couldn't accommodate 2,200 visitors. There were no sights to see, and only a couple excursion options (the majority of which involved walking around a park, which you could do for free). There was a rumor on board that we only went there because they had the parts needed to repair the ship. Read Less
Sail Date September 2019
We chose this cruise for my husband and I to return to Juneau and to share the experience with our 2 boys. It was their first time on a cruise and we pre-booked 2 excursions through Princess. Due to engine trouble, the cruse departed over ... Read More
We chose this cruise for my husband and I to return to Juneau and to share the experience with our 2 boys. It was their first time on a cruise and we pre-booked 2 excursions through Princess. Due to engine trouble, the cruse departed over 12 hours later than scheduled and at partial speed so Juneau was completely removed from the schedule and when we got to Ketchikan it was pouring rain so our excursion there was cancelled as well. Major disappointment. Wish there was an opportunity offered to people to re-book on an alternate date. Alaska cruise with very little experience time in Alaska! Very smoky in the central area of the ship (Atrium) as well. The Youth program, however, is fantastic and if it weren't for that, this really would have been a complete disaster of a family trip. Ship was clean, although very tired and in need of updating (built in 2003). Read Less
Sail Date September 2019
I chose this cruise so I could get my family to experience a cruise to Alaska-Ketchikan and Juneau. But alas, the cruise did not complete the itinerary they advertised. The ship was delayed in sailing for more than 10 hours because its ... Read More
I chose this cruise so I could get my family to experience a cruise to Alaska-Ketchikan and Juneau. But alas, the cruise did not complete the itinerary they advertised. The ship was delayed in sailing for more than 10 hours because its marine engineers/technicians did not keep this ship in tip top shape to cruise its way up to Juneau. Instead of going to Juneau, the ship turned back and made a brief stop at Prince Rupert, Canada as alternative. No amount of entertainment, on board ship credit or 15% discount could make up for the lost of time and missed experience at Juneau. Dining, shows and other activities were okay. The dining staff we encountered were pleasant enough and some had a good sense of humor. The photos were over-priced. Check in was horrendous for some of our family members who had a non-US passport. They almost passed out in the queue. On disembarkation, the guides were rude and were shouting directions as we were deaf. This cruise did not meet our expectation and so I would not recommend Island Princess. Read Less
Sail Date September 2019
We boarded the Island Princess in Vancouver. The Vancouver port is beautiful, but the embarkation process is spread out throughout the terminal. You went from one end to another end and back which didn't seem very efficient. It was ... Read More
We boarded the Island Princess in Vancouver. The Vancouver port is beautiful, but the embarkation process is spread out throughout the terminal. You went from one end to another end and back which didn't seem very efficient. It was very organized just not efficient. In my opinion, the ship itself was the perfect size for an Alaska cruise, small and intimate. We had an aft balcony suite and I can't say enough about how wonderful it was. We could sit on the balcony comfortably most of the time, because the wind was blocked. Even in Glacier Bay we did not need heavy coats to enjoy the balcony. We had Club Class anytime dining. The food was very good in the dining room and our wait staff were excellent. The buffet was ok, but it was hard finding a table and the variety was limited. The pizza on board was very good, great crust! We ate at the Bayou Cafe but not at Sabatini's. The Bayou food was good. I felt the entertainment could be improved upon. I wish there was a production show every night and that the comedy shows had there own theater. There could have been more activities during the day also, but you come to Alaska to see the sights, not for the ship activities. Our service throughout the ship was great. Everyone was attentive and helpful. Our room steward was wonderful. Our excursions were whale watching in Icy Strait Point, dog sled camp in Juneau, and White Pass Train in Skagway. They were all booked through Princess and were all great. Each of them was only part of the day, so we had plenty of time to walk around the ports also. I have to say my favorite was probably the dog sled camp. It was informative and lots of fun. Disembarkation was a breeze! It was so organized and smooth. Kudos to Princess for making it so stress free, especially when you don't want to leave! Read Less
Sail Date August 2019
This cruise was chosen because the Inside Passage cruise has been a bucket list item for many years. It totally exceeded our expectations. The Island Princess was extremely accommodating with great passenger to staff ratio. The staff and ... Read More
This cruise was chosen because the Inside Passage cruise has been a bucket list item for many years. It totally exceeded our expectations. The Island Princess was extremely accommodating with great passenger to staff ratio. The staff and crew were fantastic, and were genuinely happy to attend to our needs. The balcony cabin was excellent, and maintained extremely well. Each Port entry was handled efficiently and smoothly, again with great service from the crew. Being a smaller ship in the Princess lineup, the Horizon Buffet was less catered for than on larger ships, but there was always great service and choices. The other food choices, Pizza, Burgers, Hot Dogs, Ice cream, Bars, were all excellent. The access to bars was superb, Crooners, Wheelhouse, Explorers, and all had plenty of seating. The on-board entertainment around the ship was great, with a great selection of entertainers. The anytime dining was very good, and again the service was excellent. There were 26 of us in the group, and staff and crew always made every effort to accommodate our needs. All in all, the cruise was the best we have experienced, and will certainly cruise again with Princess. Read Less
Sail Date August 2019
I had done the land/sea cruise with Princess in 2004. I was very disappointed in the dated decor and condition of the Island Princess. Tiki huts and fern decor was not fitting for Alaska! The carpeting in the Lido Cafe was dirty and worn. ... Read More
I had done the land/sea cruise with Princess in 2004. I was very disappointed in the dated decor and condition of the Island Princess. Tiki huts and fern decor was not fitting for Alaska! The carpeting in the Lido Cafe was dirty and worn. The bathroom was very small and Water came sloshing up in our shower basin and left dirt flecks behind. Embarkation was NOT well done. The agent that gave us our cabin key did not explain the deck # system so it took us 45 minutes to find our cabin. There were not enough crew members available to direct guests as they arrived on board. Also, there were not enough waiters available in the buffet dining area so we wound up getting our own drinks. There was a definite lack of communication about meeting up with excursions both from the lodges and at the ports. I'm not at all sure that I would sail with Princess again unless it was a newer ship. Read Less
Sail Date July 2019
Wow. Horrible. Bad food, bad service as a simple summary. Lots of whales sighted though (both at sea and at the buffet). Comically bad waiters sticking our menus into our food. Several meals in the dining room were not really edible ... Read More
Wow. Horrible. Bad food, bad service as a simple summary. Lots of whales sighted though (both at sea and at the buffet). Comically bad waiters sticking our menus into our food. Several meals in the dining room were not really edible so had to chase that meal with a visit to the buffet in the hopes of something better than “hot dog pineapple salad”. (No, I didn’t make that up). The on-board naturalist also stated (amongst many other oddities) that Canada doesn’t have any glaciers. That was said while we were actually looking at a glacier in Canada. The beds were very saggy due to the many “girthy” guests that preceded us. The mini putt and kids’ centres were closed each of the 5+ times we tried to go into them. The list goes on but I’m out of room. Scenery was great but with 5 cruise ships in port simultaneously the small towns were overrun and it was horrible on shore. Won’t be back. Read Less
Sail Date July 2019
The next cruise is already being looked into because we had such a great time. The entertainment was very professional and had plenty of variety. The Dining and food selection had many options to fit even the most picky eater. ... Read More
The next cruise is already being looked into because we had such a great time. The entertainment was very professional and had plenty of variety. The Dining and food selection had many options to fit even the most picky eater. Service is second to none! The views of the Glaciers and ocean creatures were fantastic. We traveled with 18 people from many ages categories. everyone had several things they enjoyed and will remember about their special family vacation. The excursion were fun, timed perfectly, educational, exciting, entertaining and very enjoyable. The activities on the ship were fun and varied. Game shows, mysteries, dancing, games, animal watching, crafting, wine tasting, auction, swimming, just to name s few. The teenagers enjoyed meeting other teens in the youth club. The 18-20 struggled with meeting people their own age and had limited access to appropriate activities for them on the ship. The land portion had wonder coach drivers who enjoyed sharing interesting information about the areas we rode through. One thing that we wished to have done before the cruise started was to explore Vancouver, Canada. The land portion was breathtaking but felt very rushed. I might switch to having the land potion of the trip fist and the cruise second. Read Less
Sail Date July 2019
We are elite cruisers with Princess (have sailed on many ships) and booked two 7 day Alaska cruises from July 3 - July 17, 2019 on the Island Princess. This ship is sadly lacking in public amenities and the cabin was so small you ... Read More
We are elite cruisers with Princess (have sailed on many ships) and booked two 7 day Alaska cruises from July 3 - July 17, 2019 on the Island Princess. This ship is sadly lacking in public amenities and the cabin was so small you couldn't escape to it either. There is no International Cafe, which on other Princess ships serves a menu of very fresh food for 24 hours a day. After 11 pm the only snack available is from Room Service with a limited menu of food which you have to eat in bed as the stateroom has no chairs to relax in. There is no Skywalkers Lounge for a panoramic view of the scenery. There is no Vista Lounge as Princess took lovely lounge space and converted it to revenue producing cabins. There is no Adagio Lounge for relaxing. All that is left is the Wheelhouse and Explorers which are just bars meant to sell liquor and are not convivial day venues. The atrium has no appeal since it is constantly noisy with martini shaking and various music programs and no International Cafe to give you a nice cup of tea and a sandwich. The fitness room and gym are stuck inside with no windows to enjoy the view. The fitness room is so small you cannot stretch because of the number of people on the floor. Stretch classes have been cut from 30 minutes to 20 minutes and 10 minutes of that is taking foot impressions to sell orthotics. You cannot walk all the way around the Promenade Deck as it is always blocked off. There is no jogging track. There is extremely limited deck space since the Horizon Court is at the bow of the ship and most ships have it aft with nice outside tables to enjoy the view out the rear of the ship. There is no aft pool which also affords a view on most ships. The Sanctuary is aft instead of amidship which cuts off the last opportunity to access the rear of the ship. We felt like prisoners on this ship, Stuck in limited public lounges with the Alaskan views only slightly visible through exceedingly dirty windows in the Horizon Court, the dining rooms and whatever few public areas remain. A fleet wide Princess problem is the lack of fresh food on their ships. Frozen fish is unacceptable on an expensive holiday with easy access to port reprovisioning. The only saving graces on this cruise were the entertainment and the staff. The entertainers were very good and on the second cruise we had 3 excellent production shows. The staff (other than Customer Service) were excellent. They are the biggest strength of Princess. Although we often cruise 2 or 3 times a year we are not in a hurry to book another cruise with Princess and will probably give Celebrity or RCCL another try. Read Less
Sail Date July 2019
We have sailed with Carnival and Royal Caribbean previously. I was led to believe that Princess was a step up, so to speak, in quality. I was disappointed. First off, why Vancouver? The embarking experience was a waste of time. ... Read More
We have sailed with Carnival and Royal Caribbean previously. I was led to believe that Princess was a step up, so to speak, in quality. I was disappointed. First off, why Vancouver? The embarking experience was a waste of time. Vancouver looks to be a beautiful city, one that I wouldn't mind going back to. But for someone traveling in to embark on a cruise, the amount of time it took to go through Canadian customs and immigration for the sole purpose of getting on the ship was a joke. First you exit the plane and go through this maze of a line just to get downstairs, then another maze to do the biometric screening. Then, after taking a 45 minute bus ride you get to the pier, where you go through another maze, go upstairs, check-in, then immediately go downstairs to go through US customs this time, then get on the ship. Why not just cruise from Seattle? So the good - the staff service was excellent, specifically, our waiters in the main dining room, Joepep and Rhyan. Our cabin steward, Dennis, was also very responsive. The scenery at Glacier Bay and the College Fjords was stunning. The food was average, nothing special. The "Crab Shack", now one of the "premier up-charge specialty" restaurants, is nothing more than a cordoned-off area on the Harbor View buffet deck. We were really disappointed there. The "not-so-good" - our balcony cabin was tiny in comparison to what we had with Carnival before - the only place to sit down inside the cabin was on a chair or on the bed - grant it, we were either on the balcony or somewhere else on the ship, but Carnival at least gives you a couch to sit on as well. The shower was claustrophobic. So net/net, in my opinion, if you're looking for a cruise that has a specific itinerary/destinations, or one that has minimal kids running around, Princess will provide that for you. Expected better. Read Less
Sail Date July 2019
We wanted to take our family on an Alaskan cruise to celebrate our 50th wedding anniversary. My wife and I had taken this exact same itinerary 10 years ago and we knew from experience our family would enjoy it. Eleven of us did the land ... Read More
We wanted to take our family on an Alaskan cruise to celebrate our 50th wedding anniversary. My wife and I had taken this exact same itinerary 10 years ago and we knew from experience our family would enjoy it. Eleven of us did the land tour from Anchorage to Denali before the cruise, and then we were joined by 5 more at the ship for the cruise. We had a total of 16, 8 adults and 8 children. The land portion went great, Princess really handles the land portion well and we all enjoyed the McKinley and Denali lodges. Our rooms at both locations were very nice. We stayed in the newer A/B lodge at the top of the hill and our rooms were very modern and spacious. The train ride from Denali to Whittier was a highlight of the trip, especially since we got to see Denali mountain several times along the route. Lunch in the dining car was very good. They came around to see who wanted lunch and then came and got us as our time approached. Food was also very good--highly recommend the reindeer chili. Embarkation at the ship was handled well. Princess reps boarded out train at Wasilla and we completed the embarkation process prior to arriving at Whittier. Even so, by the time we got off the train and into the terminal the lines were long going through security and that took awhile to get onboard. We had set dining at 7:30 pm with two tables to accommodate our family. Although we wanted earlier dining, this worked better for us as we were getting back from excursions late on several days. Dining seemed to take longer than usual so we started ordering our desserts when we received our entrees to ensure we made the 9:30 entertainment in the Princess Theater. We took multiple excursions and everyone enjoyed them. My favorite was the Denali flight and glacier landing from Talkeetna. Hint, if the pilot starts talking about the right seat being open during his preflight spiel, quickly raise your hand for that co-pilot seat. I did and I had fantastic views of the mountain and scenery from the front of the airplane. Puppies came onboard at Skagway and the lines were very long but they moved well. It took about 30 minutes for us to get our turn and then our pup slept the entire time. Glacier viewing was superb on the south bound trip. Onboard naturalists and part rangers gave informative and interesting talks about flora, fauna, and natural sights. Angelito, our cabin attendant, was the best ever. He went beyond what is normal to ensure our cruise was the most enjoyable one we've had. Disembarkation went very smoothly and there were lots of taxis available to take us to our hotel. Read Less
Sail Date June 2019
This was a bucketlist cruise for our family aged 83-17. We all really enjoyed it. The onboard activities kept everyone busy. The ship is older, but nicely maintained. We enjoyed the whale watching in Icy Strait, my son loved the ... Read More
This was a bucketlist cruise for our family aged 83-17. We all really enjoyed it. The onboard activities kept everyone busy. The ship is older, but nicely maintained. We enjoyed the whale watching in Icy Strait, my son loved the zip line. We enjoyed the summer dog camp and the fishing in Juneau. The ship chef prepared our dinner the next night with our fish. That was delicious! We enjoyed the Skagway train ride. We did the bus up and the train back with Liarville. The food was very good. The portage glacier transfer was spectacular. The nightly entertainment was fun and we all enjoyed the comedian and magic shows. We rarely had to wait for dinner and we were a party of six. The specialty dining was the only disappointing dinner - good food, just not worth the money. I had a massage and updo at the salon. I’d highly recommend them. Read Less
Sail Date June 2019
Small ship made for short or no lines, three or fewer in the hot tubs, plenty of prime seating for sightseeing and a very relaxed atmosphere. Check in was a breeze and room was ready when we boarded. Staff in buffet was fabulous at being ... Read More
Small ship made for short or no lines, three or fewer in the hot tubs, plenty of prime seating for sightseeing and a very relaxed atmosphere. Check in was a breeze and room was ready when we boarded. Staff in buffet was fabulous at being there with what ever you needed and to get drinks etc. Buffet was very clean, wide selection of foods and had plenty of fruit and a sugar-free dessert nightly. Diabetic diet was easy to maintain while getting to try new things. Room was very nice and steward was very attentive. More hangup space than was needed and made a nice alcove for dressing. Casino was small but the dealers were friendly and made it fun...just difficult to get into a table at times. Plenty of slot machines. More clocks around the ship would have been great to help get to activities on time. Missed several activities because time and looking at phone just didn't help when you are in the hot tub or wrapped up in a blanket. Negatives....Movies under the stars in thirty degree weather even with a blanket was impossible. Sitting on the room balcony was hard even with the down comforter due to the winds however during the day was doable with a blanket. Italian restaurant was OK but the shrimp was tough and overcooked. "cooked just for you by the chef" yet the next night the buffet had Italian night and there was the food from the restaurant on the buffet. Different name for the shrimp but same flavor and texture. Sit down restaurant was very nice, waiters was nice however service was s l o w and if you didn't like something you ordered getting something else slowed it down even more. Read Less
Sail Date May 2019
Timing as we needed to get away for a short break without flying anywhere. Have travelled with Princess a number of times before but not recently. Found the overall experience better than expected. Space in cabin very good. Food and ... Read More
Timing as we needed to get away for a short break without flying anywhere. Have travelled with Princess a number of times before but not recently. Found the overall experience better than expected. Space in cabin very good. Food and beverages very good as was service in most ket areas. Production numbers in theatre outstanding as good as Broadway/ London productions. On a negative point had my only steak in dinning room on last night of trip, NY Strip. It was very, very tough full of grizzle but other nights made up with quality dishes. Service in dinning room pretty good for the most part and the dialogue with the more experienced officers in dinning room very good. Their experience showed through and they a efeective representatives for Princess. While not a direct responsibility of the cruise line it would be worth your time to complain to Vancouver Port Authorities about the appalling conditions of the taxi service after the cruise. They give a very bad impression on Vancouver but the travellers from overseas seemed to be impressed with Vancouver on all other aspects. Read Less
Sail Date May 2019
Crew is not friendly at all, food was terrible. Very little entertainment, unless all you want to do is play bingo. Was my first and last cruise on Princess. They charge you for everything. The sanctuary, which is called the serenity ... Read More
Crew is not friendly at all, food was terrible. Very little entertainment, unless all you want to do is play bingo. Was my first and last cruise on Princess. They charge you for everything. The sanctuary, which is called the serenity deck on carnival. You have to pay to use the sanctuary on princess, $80 for a day. I think this was ridiculous. The entertainment was non existent. We had 2 comedians on a 10 day cruise. The dining was terrible. We paid $58 for the crab shack. I figured we would get enough food to be full. I got about 3 ounces of actual crab meat. After dinner my wife and I were looking for more food. The overall experience was terrible. I have been on 6 other cruises. Luckily I have has very good experiences on the previous cruises. Princess could have ruined my cruise experience if I didn't have any thing else to compare it to. If you like to sit in your cabin and watch TV all day, this is the cruise for you. If you like to be busy and have fun, don't use Princess !!! Read Less
Sail Date March 2019
Panama Canal itinerary. We traveled with friends and this cruise date and itinerary worked for us. Enjoyed the ports visited and transiting Panama Canal. The shore excursions were very expensive compared to the prices and options available ... Read More
Panama Canal itinerary. We traveled with friends and this cruise date and itinerary worked for us. Enjoyed the ports visited and transiting Panama Canal. The shore excursions were very expensive compared to the prices and options available after we departed ship, so we purchased our excursions through local vendors. The cruise office required mandatory gratuities charged to my credit card, which made the cruise staff lazy. Service was not a top priority since they didn't have to earn tips. Dining room staff was rude as well as jewelry store staff. One guy insulted me because I couldn't afford a $2000 ring and turned down the credit card application he pressured me to take. There was no midnight buffets and very little activities on sea days compared to other cruise lines I have sailed on. After boarding ship, everything required an additional fee as compared to other cruise lines offering those items for no charge. Food in dining room and buffets was blah, blah, same old stuff every day with no specialty meals. Overall this cruise was very disappointing. Will not cruise with princess again. Read Less
Sail Date March 2019
We chose this cruise to see the Panama Canal, which was the highlight and a great experience, for the family. Boat seemed aged, every thing costs an arm and a leg, and bathrooms are very small. This was a family cruise with kids, but ... Read More
We chose this cruise to see the Panama Canal, which was the highlight and a great experience, for the family. Boat seemed aged, every thing costs an arm and a leg, and bathrooms are very small. This was a family cruise with kids, but there were very few kids on the ship. The demographic is very old, so lines are slow and the entertainment is suited for that generation. Disappointed with Princess, will not take a cruise with them again. Some of the staff were a rude on disembarkation day. Food was okay, but got a little tiring after awhile. I do want to not that generally the staff was pleasant and amenable. The ports of call were just okay. Jamaica was probably our least favorite would avoid it. Our favorite being Grand Cayman with very little hassle and great port experience. Would suggest that if you plan on taking this cruise expect not to be overwhelmed, but under whelmed. Read Less
Sail Date March 2019
Unwelcoming excursions for wheelchairs and unsafe, uncomfortable handicap washroom. The excursions was unadaptable, unwelcoming for wheelchairs and all our water excursions was cancel out, without letting you see fit to make your own ... Read More
Unwelcoming excursions for wheelchairs and unsafe, uncomfortable handicap washroom. The excursions was unadaptable, unwelcoming for wheelchairs and all our water excursions was cancel out, without letting you see fit to make your own decisions. It was disappointing because we were so excited for the island princess to enjoy some water and the island feeling. We did not get to do any snorkeling or any water activities and been deprive from it because of wheelchair unfriendlyness and discrimination. However, the diamond princess excursions allow you to have freedom in choosing your excursions and you can decide if the excursions is right for you in real time or can choose to sit out if you feel uncomfortable. Whereas, Island princess excursion will just cancel you out without gaving you the freedom to choose. Handicap washroom was unergonomic, uncomfortable, unsafe because the handrails was design horizontal poking at your back. On comparison, the diamond princess to Japan with handicap washroom was design much better and the excursions was helpful than “ Island princess cruise for being wheelchair unfriendly.” Read Less
Sail Date February 2019
10 day Panama Canal. Feb 28 - Mar. 10, 2019 Boarding was good in Ft. Lauderdale. Immediate impression:, cozy, intimate ship. Public areas are small but pretty. Mini suite was spacious. Wow, 2 TVs.... Don't let 2 tvs fool you ... Read More
10 day Panama Canal. Feb 28 - Mar. 10, 2019 Boarding was good in Ft. Lauderdale. Immediate impression:, cozy, intimate ship. Public areas are small but pretty. Mini suite was spacious. Wow, 2 TVs.... Don't let 2 tvs fool you - THERE IS NOTHING TO WATCH. Pathetic choices on tv. The bathroom looks like a dumpy Motel 6. Honestly, they should be embarrassed to have guests in these bathrooms- at a charge, no less. Linoleum floors that are curled up on the edges, tile on the tub wall that is rusty, discolored, peeling, moldy-looking. Grout falling out between the tiles. Just awful. Water pressure in shower is great and the water is hot. The shower curtain attacks you and you can't keep it down on the tub. Keep in mind, there is no exhaust fan in the bathroom... which might explain the gross grout. Internet is a freaking nightmare. Who wants to spend an entire vacation trying to figure out cellular, wifi, internet, messaging? It's beyond frustrating. The Princess at sea messaging system is utterly, completely useless. There is no way to know if you have a new message- no notification. If you have the messaging system on- on your phone, you can't use the internet on your laptop. Princess at Sea (internet) can only be used on one device at a time. The ship should have new technology installed. There is no excuse for this. We've been on several ships where you could use your phone's text messaging to communicate (you cellular provider charges a minimal cost) - not on the Island Princess. NOTHING works on this ship to communicate. Dont even try, you'll end up frustrated and angry. I pre-paid for an internet package (240 minutes). Only 220 showed up on my account. I'm sure they do this on purpose and many people never notice the difference I didn't notice until the 3rd day. Seemed like we were constantly down to the internet cafe or Passenger services straightening out some mess. Not how I want to spend my cruise. Horizon court is crowded. Don't bother with it unless you go at an odd meal time. The food is pretty good but, the long lines and exposure to contaminated tongs just isn't worth it. Lunch in the MDR was always good, and uncrowded. The dinners in the MDR were very good. We were on the Royal 4 years ago and a Celebrity ship 2 years ago and the meals on this cruise were hands down, the best. Beds were pretty comfy and the rooms are very quiet so a good night's sleep is quite possible. If you are next door to friends or family and like a shared balcony, forget it. They only have a small door that they remove between the two balconies. It's pretty much useless. Furniture on the balcony is unimpressive and dirty. We did go to a few trivia games. Overall, the questions were pretty hard and everyone seemed to enjoy the challange. I like the ship size... not too many people, and not too small, It is old but public areas are elegant and have fresh, nice carpet. Most of our MEALS we ate in the Main Dining Room, including breakfast, lunch and dinner. 90% of the meals were excellent. A couple were so-so. We avoided the Horizon crowds and noise and really enjoyed the MDR. SERVICE is excellent everywhere on the ship. My impression of the evening shows was pretty positive. The secret silk was an interesting show. Vocals were off pitch a few times and too loud, but the show overall, was well worth seeing. Costumes, backdrops, props, dancing were just beautiful. Second show was soloist, Colleen Williamson. I enjoyed her entirely. She had a beautiful stage presence and an amazing voice. Being a vocalist myself, I could appreciate her range and control. Didn't particularly like the songs she chose, but she did an excellent job, held the audience in her hand, and flawlessly performed the show. The Bayou Show was very good. They amaze with the costumes and dancing. The Encore show was also very beautiful. Some of the vocalists were occasionally off pitch, but the shows are well worth seeing. Colleen Williamson starred again in the Encore show and she is stunning. The set was jaw dropping and the orchestra was something else. Also went to Luke Hefner's show. It was very good. I especially liked his performance of "O Sole Mio" and his duet with a female singer of "All I Ask of You" was flawless. One of those unforgettable moments. They were both amazing. I didn't particularly care for his country music. We did not go to the comedian or magician shows as they did not interest us. Attended 2 craft sessions. Do they think we are in kindergarten? First was buttons and the second was box making. My pre-school grandkids are way, way beyond these projects. Don't even bother with them. Good Hope House tour "Taste of Jamaica" Great tour overall. Very hot. Bus ride up was 20 minutes, and air conditioned. Pretty interesting guide. House is no longer used, but very nice. Lunch was outstanding. Traditional Jamaican food. Also did the open train ride to banana plantation In Costa Rica. Save your money on this one. HOT, humid and boring. We had a great guide and pleasant driver and learned a few details of Costa Rica, but there must be better tours here to choose. DO NOT waste your time or money on the wine tastings. VERY boring. Wines were good, but my $12 HandCraft Malbec from California is still my favorite. Wine Tasting for $25 - waste of money. Wine was good, speakers were boring, canapes were so-so. Spend your money on internet !!! Wine Tasting for $10 - waste of money. Same boring speakers, cheese was so-so. Spend your money on internet ! Disembarking was efficient. Then we got in the port area and the nightmare began. We docked at a different dock far away from where we began our cruise. They had a couple of small shuttles to take you back to the parking garage 2 miles north of pier 19. Everyone got pretty aggressive getting on, piling all the luggage into a van that really was not equipped for this. Our plan was for 1 of our group of 4 to get on the shuttle, get the vehicle and come pick us up (and our luggage). Well over an hour later, he arrived at the passenger/luggage pick up. Really not a good situation, at all. After 10 days on this ship, major complaints are still: grungy bathroom, worthless on-ship communication, lack of tv choices, and internet, internet, internet. It's unfortunate Princess won't address these issues because the Island Princess is a lovely ship for people who don't care for the mega ships. She deserves some TLC. Read Less
Sail Date February 2019
EMBARKATION: On 2/28/19, only two cruise ships in port, and little traffic. The area was well marked and parking was easy. At Terminal 2 there isn’t a line for Priority boarding for Platinum and Elite from outside. Everyone enters in ... Read More
EMBARKATION: On 2/28/19, only two cruise ships in port, and little traffic. The area was well marked and parking was easy. At Terminal 2 there isn’t a line for Priority boarding for Platinum and Elite from outside. Everyone enters in one line and staff checks Passports and Boarding Passes. Then the line splits for Priority. We’re Platinum, and it took less than 30 smooth minutes from driving through the Port Everglades main gate, off-loading luggage, parking the car, checking in, and sitting down for lunch in Bordeaux Dining Room. Weather was great; seas were calm. Most passengers were over 60. Saw only two children. No illness as far as we know, and there are good prevention procedures in place. SHIP: We were on “Island” for 15 days in 2006 when it was quite new. We’ve sailed on brand new ships since then, but we like “Island” best. We prefer its understated elegance over the newer ships’ wretched excess. Sadly, some of it borders on shabby now but the good bones are still there; the basic design and décor is gorgeous. The beauty of her glory days are still evident in spite of the age. She deserves a full makeover. The elevator situation is odd, and not every elevator serves every floor. Stairs are convenient. With the last refurbishing, they added cabins to accommodate ~225 more people. Public venues weren’t expanded to handle the overload, so Princess Theater, Horizon Court, etc., are crowded. DINING: We had early seating in Provence. The food at every meal was outstanding - much better than Princess food in 2013 and Celebrity in 2017, and it brought back of the good ol’ days of cruising, before specialty restaurants, when dining rooms were the only option and food was amazing – even back to Sitmar. Our waiters, Santiago and Louie Gene, did a great job. We got the hard-sell at dinners to buy wine tastings. We did one, and the speakers were more focused on hearing the sound of their own voices than on the wine. Sadly, even in the dining rooms, if you want the best, there’s an up-charge for some meals. Horizon Court can be chaotic and overcrowded. It’s a beautiful room with wrap-around windows. Having coffee at 6 a.m. is peaceful. We ate there only a few times. The food was much better than at Horizon Court the last few years. The scrambled eggs were sloppy, but that was the only down-side we noticed. INTERNET: It was stable and fast enough for a ship. Usually we use minimal Internet, but relied more on it this trip for email because Cellular At Sea was dreadful. CELLULAR AT SEA: If you need cellular to keep in touch back home, on this ship you may have a problem. On past cruises on other ships we used it, and texting was our group’s tool to keep in touch during the trip when at sea. It had worked flawlessly 24/7 everywhere – decks, cabins, and interior theaters, but not this time. About 95% of the time, the display showed, “No Service” or “No SIM card - emergency calls only”. Even if you glanced at the screen and saw the “Cellular At Sea” provider notice and tried to sneak in a text or a call, it wouldn’t go through. A tech at Internet Café told us that Cellular At Sea on this ship is weak and we shouldn’t rely on it, even in our cabins. “It might work on Deck 7”, he said. It didn’t, except a few times a notification beep would come through and you might have a text from someone sent days before. Or it might be notification of a voice mail, which you couldn’t listen to because there was no service. The Internet Cafe people say they aren’t knowledgeable about cellular, so don’t expect help. These days, people expect good communication while vacationing. If Princess is paying fees to MWS / Cellular At Sea, and passing those fees to passengers, that’s a problem. We have family with serious health issues, and we needed to be in touch via cell but we couldn’t. We overheard one gentleman who had been told that cell service was available on the ship when it wasn’t. A staff member rigged a way for him to make one call through some Apple app. We overheard everything, and it was obvious a close relative was dealing with a life-and-death situation. Without cellular, he panicked. Other passengers complained. When in or near different countries, notifications for text messages might pop in, having been hanging in cyberspace for days. We had good reception using other countries’ cell service, even Cuba’s. But with the ship’s network while at sea, reception was slim to none. Princess MUST inform passengers of this situation to provide “truth in advertising”. After arriving home, I emailed Customer Relations about this and was contacted by phone a couple days later. The rep was personable and kind, but couldn’t say why it’s a problem or how to remedy it. So we won’t sail on Princess again until/unless we’re certain this won’t be an issue. She suggested using Wi-Fi calling, but you’d have to be connected to their internet 24/7 onboard to receive incoming calls or texts, and who can afford that? PRINCESS@SEA: Oh, dear. You have no clue a message is waiting. No value for us. The rep said that all ships are transitioning to Medallion class this year. The Medallion gadget can replace the cruise card for cabin access, and provides useful apps while onboard for directions, locating people, ordering, etc. It sounds great! But it seems it has no app for communicating (I could be wrong). So must passengers be connected to Medallion AND Cellular At Sea, AND Princess@Sea all at the same time? It can’t be done due to the Airplane Mode issue. PUBLIC SPACES: Overall, they are well cared for, with a few places needing TLC. This ship has many nooks and crannies with cozy seating areas just calling out to you to sit down and relax. STAFF: Great assistance from Guest Services, Tour Desk, and pretty much everyone. We were impressed how they maintained composure even when dealing with high-maintenance passengers. ENTERTAINMENT & ACTIVITIES: MUTS … Watching evening movies in wind and cold wrapped in blankets is a bad idea; my friend lost her voice. (The better movies used to be in small, cozy theaters.) They play concerts and movies during the day when it’s hot and generally uncomfortable. Colleen Williamson, Soloist: Our favorite of the shows. Amazing vocal range and stage presence. Get a seat close to the stage to appreciate her tons of personality. Production shows “Encore” and “On the Bayou” were very good. Great dancing, with stunning costumes and sets. Sometimes voices were a bit flat, but not too bad. Colleen Williamson sang again in “Encore”, and it doesn’t get better than that. The ship orchestra is fantastic. Didn’t see “Silk”. Luke Heffner, Soloist: We enjoyed his show with a mix of country, opera, and Broadway. About 15 passengers put on a choral concert in the Atrium on the last at-sea day after a few rehearsals. They did an excellent job and had fun. We were impressed with the conducting abilities of Cruise Director Loney – sharp and tight. Great conducting is an art, and he’s good. In-cabin TV hasn’t kept up with technology. There is no guide as to what’s showing, and no information. Newer Princess ships are much better in this regard. GYM: It used to be in a beautiful area of “Island”, with ocean views. Now it’s small, and in the bowels of the ship. Attendants used to “attend”; now they just give you a paper cup for water and tell you to get your own. LIBRARY: This always has been a beautiful place on the ship reading, listening to music, etc., and it still is. PORTS/TOURS: Falmouth: No tender required. Just off the ship is a nice collection of shops. We took the Taste of Falmouth / Good Hope House tour by Chukka. The bus was clean, with a restroom and A/C. The guides were fine, and gave a lot of history about Jamaica. Lunch was wonderful. Cartagena: No tender required. There’s a decent shopping facility nearby, with a bird sanctuary. It isn’t immediately off the ship as in Falmouth and there’s a shuttle that will take you. The Princess info sheet says it’s “an easy walk”, and it is for some. I’m 70, and for me it wasn’t “easy”, but I did it. A man with a heart condition also had trouble. You can’t judge the distance when exiting the ship, as the shops are around a corner. If in doubt, opt for the shuttle. The landscaping is beautiful, with gorgeous and friendly birds. The shops are typical. I was looking for jewelry, but couldn’t find any. (Just kidding!) Restrooms are convenient and clean. Panama Canal: Going through the locks was exciting and interesting. So glad we did it. Costa Rica: No tender required. In easy walking distance is a souvenir market. Some of the items seemed to be of a higher quality than in other ports. Grand Cayman: The only port using tenders. Hubby took the bike ride/Hell tour. It was interesting and the biking wasn’t strenuous. He said Hell gave him “the creeps” -- as it should, I guess; it’s Hell. DISEMBARKATION: A few days in to the trip we were notified that even though we had sailed from, and parked at, Terminal 2 we would arrive at Terminal 21 (later changed again to 19). Complimentary shuttles would run between 19 and 2. There was a 30-minute delay leaving the ship’s waiting areas. Many ships were in port so Customs was overloaded - not Princess’ fault. Princess staff did a great job under the circumstances. After that, the process was smooth to the doors leading outside. Porters with large carts waited where luggage is placed, so we took advantage of that. The porter piled everything on to his cart for the four of us and was our Sherpa to and through the Customs line. Then he escorted my friend to the shuttle going to the Northport garage. A godsend. Then things came to a screeching halt with chaos created by the 2-to-19 switch. I sat on a bench next to an elderly lady traveling alone. Her travel agent had arranged for transportation to Miami airport, but it never showed up, most likely cruising around Pier 2, per original arrangements. There was no way to reach her agent on a Sunday. We looked for a Princess rep who might help, but couldn’t find any. I wish I knew what happened to her. Another woman’s husband is diabetic and she was worried because the process of waiting a long time for the shuttle, riding to Terminal 2, getting the car, maneuvering out of the garage (a maze, coned off in many areas), getting to Terminal 19, and finding her, was taking far too long. He needed food, but you can’t take food off the ship and he had nothing to eat. She was concerned that he might have gone into insulin shock, and was going to speak to a Sheriff across the driveway to see if there had been any reported emergencies. He finally came, but a serious medical situation had been possible. (Again, no Princess reps to be seen.) A few times I heard the comment, “I’ll never use Princess again.” It may not have been Princess’ fault, but it reflected negatively on the cruise experience and Princess. We’re confused about the terminal switch. It looked like “Royal” was at Pier 2 where we should’ve been. Ships’ schedules are set two to three years in the future. It makes no sense. It should be a smooth operation. Overall, we had a good trip. Would have given 5 stars if not for hiccups of communication and no Princess reps assisting passengers with terminal change. Will definitely sail Princess again, assuming communications issues are remedied. MAJOR PROS: Food. Production shows. Staff. MAJOR CONS: Communications/technology. Gym. Overcrowding. Read Less
Sail Date February 2019
We chose this cruise because it was going through the Panama Canal. But as you very well know, it sailed right after an abbreviated cruise because of a infecting virus. And yes 3 days into the cruise, my wife got sick. Something she rarely ... Read More
We chose this cruise because it was going through the Panama Canal. But as you very well know, it sailed right after an abbreviated cruise because of a infecting virus. And yes 3 days into the cruise, my wife got sick. Something she rarely does. She was seen by the medical staff and was told she only had the Flu, yet was quarantined for 24 hours, forcing us to miss our excursion in Cartajena; the one she wanted to do most! (WE were refunded). Then after the 24 our period, a medical person came to check my wife's temperature and vitals. His batteries in his thermometer were bad and the unit wouldn't work. Because my wife is a Medical assistant, she had two thermometers with her. She checked herself with both and had readings of 97.7 and 97.2. The Medic said that wasn't acceptable because they were not calibrated to their scale. He said he was going for batteries but never returned. After 2 hours I went to the medical office to find him, only to learn that the staff had just gone on an additional 4 hour break. My wife was stuck in the cabin 7 hours in addition the original 24. And of course we ate room service with additional gratuities. I prepaid for the passenger protection plan but was billed when we checked out at the end out our cruise. I was told that was procedure and that I needed to file wit the AON insurance group. Redundant procedure for sure. Then when reviewing the medical findings it was stated Neg type A and B flu. Positive for a gastrol intestinal Virus. Well I guess that's why a cleaning crew came to our room at all hours, 6 times to disinfect. The food was OK at best. But we didn't know that we needed to bring formal attire for the "Good Stuff" However we often had room service because we acclimated to that while my wife was confined. The service then was always very good. We did not get involved with the fitness and recreation, nor did we use any public rooms. Our excursions were more oriented to the vendors than the culture. We have filed our insurance claim with AON. But feel we are entitled to some form of compensation for our medical issues (it was the Virus) and our missed excursion. Read Less
Sail Date February 2019
Island Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 3.0 3.9
Public Rooms 4.0 4.2
Fitness Recreation 5.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.9
Enrichment 3.0 3.8
Service 4.0 4.4
Value For Money 4.0 3.9
Rates 4.0 4.1

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