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3 Hurtigruten Santiago (Valparaiso) Cruise Reviews

For me it was a once in a life time dream, which was especially dissapointing by the tour operator. I have choosen this tour with Hurtigruten because I made a very good experience on a two day tour in Norway. But as a tour operator for ... Read More
For me it was a once in a life time dream, which was especially dissapointing by the tour operator. I have choosen this tour with Hurtigruten because I made a very good experience on a two day tour in Norway. But as a tour operator for cruises it disappointed me nearly overall. A lot of promised things were not there. For example the underwater views on the big screen inside. There you only could see views of Norway. In my point of view Hurtigruten tried to please especially the media on the premier tour to Antarctica including the ship baptism. It was anoying that everywhere were cameras and drones were flying over your head to make a commercial for next year tours without asking for permission. I had several times the impression that the management from the captain to the Housekeeping management were arrogant if you have questions which are not in favour of the them, or if you have to complain something. It also included questions of safety. And on the other hand there was a thing where security standards were ignored. But at the end they blamed it to me, because the name tag was not at my luggage. But the peace of luggage was on board. The housekeeping did not want to help me. It was just a simple member of staff. Although I have booked the transfer from the airport to the hotel downtown - which was nescessary due to a delay of departure of the ship for one day - myself and a couple were refused to with the group to the hotel. Although in the hotel I was forced by the hotel to pay an upgrade otherwise I would not have a room in the hotel. The group in the buses - which arrived shortly later - they all had a room available. The couple and myself are still waiting for compensation from Hurtigruten, as we also had have to pay the taxi to town by ourself. At the airport it was said by the Hurtigruten coordinator that it will be settled shortly. The strange thing was that in the hotel they did not expect me to stay, or that I am part of the hurtigruten cruise. I had also the impression, if you are one of the guests who is not happy with everything you will be ignored, or they blamed it on you if it is not working. What also did not work were the update in the cabin with the latest news. If you complained about it, always an excuse was found. The most helpful and friendly stuff were the "simple crew" like the waiter, or the steward". If you asked them something they helped you directly. If you did it via the reception it also happened that you had have to wait for days and nothing happened. The only thing which worked promply was the reimbursement of the lost see day. Summing up cruising with Hurtigruten is totally different from using Hurtigruten along the shore line of Norway tradionally where the ship is used as a mean of transportation and not as a cruise ship. What I also found not so good was the kind of food. I expected local, Norwegian styled meals. But it was nothing special. Fortunately the scenery reimbursed me for the bad experiences I made with Hurtigruten. So Hurtigruten was just a mean of transportation and not the excitement itself. Read Less
Sail Date October 2019
We chose this cruise to visit Antarctica and to travel on the latest hybrid ship. This was a very special experience. The ship, the whole crew, the expeditions and activities, the food all met and surpassed our expectations. I was ... Read More
We chose this cruise to visit Antarctica and to travel on the latest hybrid ship. This was a very special experience. The ship, the whole crew, the expeditions and activities, the food all met and surpassed our expectations. I was travelling with my sister, both of us of pensionable age and we had a wonderful time. We learned a great deal from the lectures and enjoyed the shore excursions enormously. We were very impressed by the ship's hybrid technology, desalination of water supply and waste disposable. We believe that this should be the future of cruise ships. Antarctica is a very beautiful and precious place and we were given every opportunity to experience this part of the world in as eco-friendly way as possible. Our outer clothes were vacuumed, special boots were provided and washed after each expedition. The expedition team were very careful to protect the animals and to abide by all the regulations which govern Antarctica. I fully recommend both M V Roald Amundsen and Hurtigruten for people wanting to experience luxurious, informative and eco-friendly cruising, without "entertainment" and dressing up, in beautiful and special parts of the world. Read Less
Sail Date October 2019
We had an 18-day cruise from Valparaiso, Chile to Antarctica and back to Puerto Arenas. It took forever to get onto the ship and get into our cabin (436). Once we got in, things went well for the most part. The cabin was fine but there was ... Read More
We had an 18-day cruise from Valparaiso, Chile to Antarctica and back to Puerto Arenas. It took forever to get onto the ship and get into our cabin (436). Once we got in, things went well for the most part. The cabin was fine but there was a horrid odor in the hallway (sewage smell) off and on. Somedays it was barely noticeable; other days we held our noses and ran to our cabin. We reported it but it never changed. Our cabin steward was excellent! Overall, the food was good. The main dining room (Aune) was nice and we always found room for breakfast and lunch buffets. For the served dinners, the menu was great for the first few days but got stranger as time went on. I think they were trying to find new ways to use leftovers. We ate at the Lindstrom (an additional charge) one night but the food was about the same so we didn't go back. The "grill" (the Friedheim) was nice, but small. The menu didn't change much but that was okay as I found the food there very good. Our server (Jen) at the Aune was wonderful. She anticipated our needs and never pestered. Very friendly and easy to joke around with. Excursions went well, although we had to miss the stop at Castro. We were told we would get some compensation for that, but nothing so far. Overall, this was a great journey and I would go on that ship again. Read Less
Sail Date October 2019
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