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287 Hurtigruten Norwegian Fjords Cruise Reviews

We chose this cruise to see the northern lights and to experience the winter darkness and both of these expectations were fully met. The views were wonderful, particularly when we sailed into the Trollfiord. The atmosphere was relaxed and ... Read More
We chose this cruise to see the northern lights and to experience the winter darkness and both of these expectations were fully met. The views were wonderful, particularly when we sailed into the Trollfiord. The atmosphere was relaxed and food good, although we struggled with the buffet lunch and breakfast - not easy to find a table and food not hot. There was plenty of seating in the lounge areas and many talks to go to. Although it would have been nice to have someone playing the piano occasionally. The cabin was as expected although we struggled with hanging space, especially for coats. The beds were comfortable and the pull down bed surprisingly easy to use. We were near the back of the ship on deck 5 (cabin 587) and suffered considerable from engine noise and vibration. This caused disturbed nights as the whole cabin shook whenever we were entering and leaving the ports - which can be 4 or 5 times a night. The excursions were well organised although we were very confused beforehand as to which trips were available for our sailing date. I think we will have to go back in the summer though to see some of the views as with only an hour or even less of daylight I think we missed quite a bit. Drinks were very expensive - as we expected - but it would have been nice to have complimentary tea and coffee available in the lounge areas other than after dinner. Overall a very interesting cruise which was quite different from our previous cruise experiences. Read Less
Sail Date November 2019
The Ship is wonderful. The cabins are small but enough. The dining was extremely good. I can't say something about the excursions, because i was on tour with a broken arm and it was to dangerous for me to make excursions. So I was ... Read More
The Ship is wonderful. The cabins are small but enough. The dining was extremely good. I can't say something about the excursions, because i was on tour with a broken arm and it was to dangerous for me to make excursions. So I was only on the ship. The excursions were to expensive for my opinion because they are short. The service was really good. I think I will do this tour again next year. The crew was very friendly and helpful. The cleaning was very good. The tour manager gave very interesting informations. The daily information about the tour is excellent. The landscape is wonderful, the weather was extremely good for November and the sea was not raff. I enyoued the tour very much and would do it again. I bought a very good book on bord about the tour. It was expensive but this is ok. So I can read all about the history of Norway and the tour. Sorry, my englisch is not so good. I hope you know what I mean. Read Less
Sail Date November 2019
Before the cruise we stayed in a Scandic hotel near the terminal of Hurtigruten. The embarkation went very smoothly and relaxed, no stress at all. You will receive good information before going on board. The ship was in Art Deco style and ... Read More
Before the cruise we stayed in a Scandic hotel near the terminal of Hurtigruten. The embarkation went very smoothly and relaxed, no stress at all. You will receive good information before going on board. The ship was in Art Deco style and looks lovely. We had a cabin with a window and enough space for 2 people, 2 beds which could we turned into a cough. Enough space for clothes and your personnel stuff. Breakfast and lunch are buffet, enough to choose from, dinner sometimes buffet or 3 course menu. Good food, I do not like fish so much but tried it and it was good. We also had dinner in the a la carte restaurant and that was very good. On the ship the only entertainment is of the crew and the exploration team. Everyday there was a briefing with the highlights of the day and the highlights and temperature of the next day. The crew did the arctic passage and all funny things on deck with drinks to highlight the occasion. Ports are good, you could not from the ship in every harbor or you had to live there but were we went out it was good. Service on board is wonderful, very nice, kind people working on the ship. We did 8 excursions and they were excellent. There were people in the harbor to point out were you have to go, or in the reception when it was a small group. Sometime the exploration team did also the same tour to see if the tour was good and if alterations are needed. I traveled with my father and he liked also very much. After the cruise we stayed 2 more nights in lovely Bergen in the Scandic city Bergen hotel, also very nice people. Read Less
Sail Date November 2019
We haven't done a cruise before but have always wanted to do a "Small Ship" cruise as the thought of a 1,000+ ship fills us with horror! My father did this cruise 3 years ago & he is so fussy , so when he recommended ... Read More
We haven't done a cruise before but have always wanted to do a "Small Ship" cruise as the thought of a 1,000+ ship fills us with horror! My father did this cruise 3 years ago & he is so fussy , so when he recommended it we knew it was a safe choice. The whole experience from booking to finish was professional & smooth. We stayed in Bergen for a couple of days before embarking, this was also organised for us by Hurtigruten, I would say to anyone considering this cruise to do the same. It added value to the whole holiday. Our cabin was an "Arctic Superior" & was exactly the right size, with a large comfortable bed, porthole ( a must) & ingenious storage. It was cleaned daily by a lovely lady called Gina. The restaurant with it's friendly staff & excellent choice of food daily was a delight to visit. Be warned... you may put on weight ! The staff were a constant delight & we were very sad to leave them. Christine, Gustav, Mathais, Pernilla & Tom were extra special going the added mile to make sure our dining was great. We went Dog Sledding & did a night trip on a Snowmobile over the mountains, both were expensive, but a once in a lifetime experience. Probably the only downside was the price of alcohol, but Norway is dear so we did expect this. However... our livers thanked us ! Read Less
Sail Date November 2019
We had a brilliant experience and were impressed with the overall quality of both the ship and its very helpful and friendly crew. The organisation of the cruise was very good with plenty of information available. The public rooms were ... Read More
We had a brilliant experience and were impressed with the overall quality of both the ship and its very helpful and friendly crew. The organisation of the cruise was very good with plenty of information available. The public rooms were comfortable and our cabin, an outside polar, was snug, but very warm and comfortable. The food was varied and of a very good standard , with our dietary requirements noted and catered for. Of course, the highlight of the cruise was the continuously passing stunning scenery. The many opportunities to go ashore and explore towns and small fishing communities was very much appreciated. To top it all off the wonderful northern lights came out to play on more than one night. The idea of a 'cruise' never really appealed to us but this more informal but still high quality experience met and surpassed our expectations. We would very highly recommend. Read Less
Sail Date November 2019
I chose the cruise as I wanted to see the Northern Lights and the Norwegian landscape during winter. I found the Hurtigruten cruise from an internet search. I appreciate that the Hurtigruten website provides detailed and accurate ... Read More
I chose the cruise as I wanted to see the Northern Lights and the Norwegian landscape during winter. I found the Hurtigruten cruise from an internet search. I appreciate that the Hurtigruten website provides detailed and accurate description of the cruise itinerary and cabin condition. The booking process was also a breeze. The cruise, as it turned out, was significantly above my expectation. Everything from the itinerary and excursions, to the expedition team & activities (including lectures-on-board), cabin condition, food-on-board and the crew made my holiday so memorable. I saw the Northern Lights on 4 nights (!); the Norwegian landscape with the sky lines / lights were like heaven-on-earth. I also appreciate the sustainability efforts of the Norwegian people and Hurtigruten itself. I am from Malaysia and this had been my 2nd trip to Norway. I look forward to travelling on a Hurtigruten ship on my next trip to the Antartica ! Read Less
Sail Date November 2019
I chose this cruise to time the Arctic Circle crossing with my birthday and I wanted to see the Northern Lights. I chose Hurtigruten after online research and would definitely travel with Hurtigruten again. The ship was incredibly ... Read More
I chose this cruise to time the Arctic Circle crossing with my birthday and I wanted to see the Northern Lights. I chose Hurtigruten after online research and would definitely travel with Hurtigruten again. The ship was incredibly comfortable and clean, the staff were very friendly and helpful and all spoke excellent English. The Expedition team were knowledgeable and very experienced in their roles, making the trip all the more enjoyable ams informative. The excursions were great, a wide variety of things to do, from hikes to bus trips to special events such as dogsledding and Viking feasts. As the ships are working ferries as well, it meant we all had little times to explore in many towns and ports on the route. The Northern Lights made an appearance on several nights and we even managed to get a sight of the mysterious Trollfjord. I do need to go back to see all the things I missed on this trip. Read Less
Sail Date November 2019
Cruised Norwegian fjords for my wife's 60th birthday. Everything was most enjoyable except for the cabin quality. We booked together with another couple for a cabin, with porthole/outside view, but may be restricted.We all paid ... Read More
Cruised Norwegian fjords for my wife's 60th birthday. Everything was most enjoyable except for the cabin quality. We booked together with another couple for a cabin, with porthole/outside view, but may be restricted.We all paid the same price. Hurtigruten would not provide cabin location/quality until we boarded. Our cabin must have been the worst possible cabin, whilst our friends had a far superior cabin - but all for the same price. Hurtigruten need to be much more transparent with the level of cabin you may be allocated. Ours was at the the very most forward at the bow. The ship docked 3 times per night, on average, and we were awoken every time by the machinery for ropes etc. used when docking and disembarking. The engine noise was also much louder in our room than our friends, who never heard any noise during night when docking or embarking. Our porthole view was like looking out of a torpedo chute, our friends had a window with slight restriction of view due to the lifeboat. Our room was on deck 3, theirs deck 5. I would also say a lot, not all, of the excursions are somewhat overpriced and maybe with a lowering of costs they may attract a few more people. The hikes were fantastic and reasonable value for money but for some you had to be reasonable fit and able. The food was excellent quality with plenty of choice and copious amounts Alcohol expensive, but that is everywhere in Norway Staff were outstanding, nothing too much trouble. Apart from the above the rest of the cruise was most enjoyable but I would have trouble recommending it to others due to the above failings Read Less
Sail Date October 2019
This cruise and everything about our time in Norway was above and beyond all our expectations We had early unseasonal cold weather with snow which was wonderful for us as we come from a hot & sunny climate & never see snow and ... Read More
This cruise and everything about our time in Norway was above and beyond all our expectations We had early unseasonal cold weather with snow which was wonderful for us as we come from a hot & sunny climate & never see snow and it turned everything into a fairyland. We chose Hurtigruten as we wanted to see as much of Norwegian life as possible and being on a "Ferry' stopping a little ports certainly did not disappoint us The excursions gave us a taste of the country and the lifestyle The crew were amazing. Friendly & efficient and because we were on board for the 11 night return trip they got to know our likes & dislikes which we appreciated The ship had about 390 passengers on board & apart from the odd meal time we honestly never felt like it was over crowded We spent 3 Nights in Bergen on our return which we also enjoyed Read Less
Sail Date October 2019
My husband and I took the 12 days Norwegian Coastal Voyage hoping to see the Northern Lights. I love the ship—it is just the right size, small but still comfortable. Our cabin 621, even with an obstructed view, was wonderful. You ... Read More
My husband and I took the 12 days Norwegian Coastal Voyage hoping to see the Northern Lights. I love the ship—it is just the right size, small but still comfortable. Our cabin 621, even with an obstructed view, was wonderful. You could actually see a little land, sea and sky. The bed was firm with a wonderful down comforter. A lot of storage space, including under the bed. The bathroom was more than adequate with a HEATED floor! The breakfast and lunch buffet had a lot of food—I just got tired of it after 12 days. Dinner was 3 courses with no choice unless you had a dietary concern. Some dinners were OK, others not so much. Wait and cabin staff were great. The daily talks about Norway (Sami, whale hunting, etc.) were very mechanical. We only took two excursions (no others appealed to us)—the fjord one had breathtaking scenery; the Icelandic pony ride was in the dark. I’m an experienced horsewoman and felt a little weird—take it only in daylight. You can usually get off the ship at least once a day for a little while and walk or take a “Hurtigruten” bus into town if you don’t take an excursion. However, on our bus ride into Kirkenes, the bus driver failed to pick us up and we started to run to the ship since we only had 15 minutes until departure. I flagged down a public bus driver who kindly drove us to the ship with only 3 minutes to spare. We were not happy. When we reported this, the excursion manager made light of it and defended the bus driver! We took the roundtrip cruise which gave us more time in the Arctic Circle; however, we would recommend that you take the northern bound one way as it did get a little boring. We only saw a meager show of Northern Lights since the weather was mostly overcast but Hurtigruten can’t control this. And they can’t control other overly pushy passengers—my only real complaint. Read Less
Sail Date October 2019
We arrived 2 days before the departure at Bergen to visit ourself the city from Paris (2 days are too long for visiting Bergen). The cruise was very confortable : Polar interior cabin was small but very cosy. Every meal was so good. We ... Read More
We arrived 2 days before the departure at Bergen to visit ourself the city from Paris (2 days are too long for visiting Bergen). The cruise was very confortable : Polar interior cabin was small but very cosy. Every meal was so good. We ate many local product : fishes, berrys, brown cheese, ... And sometimes we ate french pasteries on breakfast. All cruise's team was at our service for evething. They did everything to make sure a good cruise. During the cruise, many activities were organized on board : meetings on vikings's history or presentation of Sami people that I didn't know. We made only two excursion because they were expensive for us, but It was very interessting and well organisased. Guides speak english and german and we understood them well. At every long stops we visited cities by ourself and it was easy because ports was in the center of each cities. Read Less
Sail Date October 2019
The staff were very friendly and helpful. Oddgard at the reception desk was especially helpful. Every time we had a question, he found an answer. We wanted to rent bikes in a town, but he suggested we rent the ship bikes. Having only a ... Read More
The staff were very friendly and helpful. Oddgard at the reception desk was especially helpful. Every time we had a question, he found an answer. We wanted to rent bikes in a town, but he suggested we rent the ship bikes. Having only a limited time ashore, renting aboard allowed us to maximize our time. He helped us extend our trip aboard the ship. When it was time for us to disembark, he had excellent suggestions about the transporation, car rental and grocery shopping once we reached Tromso. We were so grateful for all his help. The overall ship and common places were very clean and staff were always attentive to clearing tables of the garbage and dirty dishes left behind by guests. I do wish the cafe offered their special of the day and soup options beyond 6pm. 6 pm is way too early to quit service of these food options, which by the way are some of the best value food options at the cafe. Read Less
Sail Date October 2019
Travel to departure city was smooth, well organized and leave time to visit Oslo on the way. After arrival a day in Bergen was possible and joyful. Travel back was also smooth (as far as Hurtigruten is concerned) They are not repsonsible ... Read More
Travel to departure city was smooth, well organized and leave time to visit Oslo on the way. After arrival a day in Bergen was possible and joyful. Travel back was also smooth (as far as Hurtigruten is concerned) They are not repsonsible for delayed and overcrowded german trains. The ship is modern and comfortable, cabins are clean and well arranged. Meals are very good (copious buffets for all meals with a great choice) with excellent service, drinks somewhat expensive as everywhere in Norway. As entertainment the views and landscape during the trip are sufficient. Service is great with friendly and competent staff all (minor) problems were solved immediately and professional (there were no major problems during the trip at all). Stays in ports are usually very short, so not much to do in 20 to 60 minutes. Excursions are somewhat expensive, but also well organized. I would definitely make the trip again, if I only had the necessary funds. Read Less
Sail Date September 2019
We had always wanted to do the Norwegian coast and my parents took the journey probably 40 years ago and loved it. Our Swedish friends, who we travel with, suggested we take this trip and we jumped at the chance. We understood this is not ... Read More
We had always wanted to do the Norwegian coast and my parents took the journey probably 40 years ago and loved it. Our Swedish friends, who we travel with, suggested we take this trip and we jumped at the chance. We understood this is not a cruise but a trip on a supply ship. We had taken the same type of trip before on the St. Lawrence so we fully understood the difference between cruise and working ships. We loved Bergen, leaving from Bergen, easy check in. The ship has been refurbished with great viewing space from all public rooms and areas inside and out. Supremely comfortable. We knew our cabin would be small and very similar to the one we had on the St. Lawrence but designed well with good storage, nice, but small bathroom, great water pressure and hot water, and exceedingly clean. The activities were informative lectures, small talks on various places we passed, fascinating, excellent tours ( expensive but they are the only game in town). The crew on the ship were polite, helpful and very friendly. The passengers were a true mix: Brits, Germans, French, Swedes, Americans, Asians etc. Languages were always in Norwegian, German and English and most of the time French as well. The ages were predominately 50-80. We loved being with other cultures and using our other languages. The visuals were supreme, incredibly beautiful, the towns were typical coastal towns, lovely and interesting. The ship was amazingly timely. Why then only 3 stars? One word “food”. Let me preface this, I dislike buffets but these were especially challenging. They pride themselves on coffee and tea all day. The coffee was undrinkable and the quality coffee, which you pay for, was not available until 10 am. The lunch buffets were recycled food from previous days and dinners. Salt was the preferred spice, every thing was over salted. Dinners were another story. They tried to feature local foods, traditional foods with an edge, but the heavy usage of salt, the preparation made dining challenging. For example we had an appetizer served in a large soup bowl that consisted of a tablespoon of sweetkelp, 1 sliced piece of asparagus, a pea shoot and a drizzle of sauce. It could have been good, was not salted but it literally was two small fork fulls. Skimpy is what I would call it. We had an oat cake that tasted of salted cardboard and found it two days later recycled in some sort if salad. Need I say more. This is where Hurtigruten failed. The crew were very nice but the waiters, the bartender and the lady at the bakery were over worked, lines of 10 in the am waiting for a kaffee latte, lines waiting for a drink at the bar, long wait times to get served for dinner. In addition to making drinks and espresso drinks the bartender was responsible to clean the tables in the bar as well. This was not an inexpensive trip nor should it have been but the food should have been of a much higher quality for the price of this trip. There was no choice at dinner. We never ate at the a la carte restaurant ( pay extra ) because we did not have faith that it would be good coming from the same kitchen. The bakery had nice food the sandwich which I had was delicious it was evident that the bakery foods, which you paid for, were not the same foods that were served in the dining room. We even heard comments about the cheeses which I agreed were not up to par. However, the salmon was prepared well. . Hurtigruten is not generous after the ceremony of crossing the Arctic Circle a drink was served without cost and, I am not kidding, served in a catsup cup, no more than a tablespoon. They would announce after an excursion “ Hot Chocolate and Apple Cake now being served..... for a fee if 50 kronas.” Strange. i would recommend Hurtigruten for the journey which was exquisitely beautiful but I would certainly tell people to beware of the food. For the price of this trip the food quality and preparation should have been at a much higher standard. There was no excuse for this quality of food. Read Less
Sail Date September 2019
Classic ship on iconic route - what could be better? A lot, as it turns out: The route does not offer much fjord experience, mostly you trundle coast-wise behind the outlying islands. Most places the time in port is too short for ... Read More
Classic ship on iconic route - what could be better? A lot, as it turns out: The route does not offer much fjord experience, mostly you trundle coast-wise behind the outlying islands. Most places the time in port is too short for sightseeing. Once in open seas, this little ships rocks. And rolls. Keep your seasickness pills handy. The company has a museum at its place of origin. Don't expect to get in there for free as a passenger. Or to have time for a visit if you bought the ticket onboard and the schedule changes. Or get a refund. Revenue matters. A Lot. The Hurtigruten company is now owned by a US-based investment fund, and it shows. Sign up for Ambassador programme to get a 5% discount and other perks? Sorry, that will take some time, and not apply to your booking unless you do it well in advance. Shore excursions rhyme with extortion. Hint from passengers who did buy some: Don't go on those. Or expect to get hints to attractions if they don't sell them, such as the magnificent Vardoe memorial. Or the tram service from airport, involving a 10min walk. Because their own bus service is sold at eight times the fare, at par with the price for a taxi. Maybe that's the reason for them not arranging a taxi for you in Bergen? Economy abounded also in the restaurant: There was free water to be had with the meals - if you were patient and insistent, you even got a second glass. Everything else costs - a lot. This would have been OK if the quality was the same. Which it wasn't: 11 days of the same buffet food of mediocre quality, despite some high-quality ingredients. Little fresh fruit or salad, bakery items running out half way through breakfast service. Single menu "choice" for dinners, prepared to minimise any sensory impact or desire for more-which there wasn't any available of, anyway. Attitudes towards passengers varied between indifference, hostility or occasional friendliness, especially if you spend up large. Hygiene is taken seriously when it comes to making you to disinfect your hands. But changing bed sheets in between the 11 nights? - not happening. As for the vintage vessel: Ear plugs are a must. If you're lucky, the engine noise is droning out the talking and snoring from adjoining cabins, slamming doors or worse. Qeueing for the single shower per gender and 2 toilets, shared between 20 or so cabins. Standing room only: The narrow bunk taking up 50% of the entire cabin, sink and a bare rack for clothing being the other features. No room to hide: Lounge spaces too confined to accommodate all passengers when the weather is too cold or wet outside. In this instance, "classic" associates with uncomfortable and stinginess, not with class. Read Less
Sail Date August 2019
We chose this cruise to celebrate our 10th anniversary and as a way to see a large part of remote Norway in a somewhat short amount of time wherein both my husband and I could sit back, relax, do what we wished to each day and not have to ... Read More
We chose this cruise to celebrate our 10th anniversary and as a way to see a large part of remote Norway in a somewhat short amount of time wherein both my husband and I could sit back, relax, do what we wished to each day and not have to worry about the planning, logistics or stress of getting from place to place, figuring out meals or finding places to stay along the way. We chose Hurtigruten because neither of us are a fan of very "touristy" types of planned activities and destinations (including all-inclusive vacations and huge cruise ships), and with the smaller boats and the fact that they go to many of the smaller ports and towns that one would never see on their own without a boat and lots of time, and the whole operation seems to have a lighter touch on the communities they visit versus the huge negative impact that larger cruise ships seem to have on cities and cultural sites. Despite the cost, we were honestly not expecting much since we had read that Hurtigruten also serves as a commercial transport ship, car transport and ferry in addition to the destination touring function they provide. And they do provide these services, but they are integrated so nicely into the seamless operation of the voyage that they only added to the experience for us, rather than detracting in any way. But from the moment we stepped on board, to the time we departed, we were absolutely delighted with the whole experience. The whole ship was immaculate! Our room was larger and more comfortable and nicer than we thought from the photos we saw on Hurtigruten's website. We were also conveniently located to the two very nice and clean and cozy outdoor hot tubs and the 7th floor deck, sun porch, cafe and bar. The staff were kind, helpful and informative; the excursions were well-planned and every one that we participated in went smoothly and without a single hiccup. The guides on both the excursions and the boat were knowledgeable about many things and made each evening fun with planned lectures and activities for all the guests. And the food! It was all spectacular! Everything was fresh, deliciously prepared, plentiful, thoughtful, relevant to the regions and their food heritage, and beautifully spread. Of our nearly 3-weeks in the country, we only had a couple of other meals that topped the food we ate while on-board the ship, and this is saying a lot as we orient every vacation we take around trying to find the best cuisine that any place we visit has to offer. Other than the cost of some of the excursions (they were all so expensive we were not able to participate in as many as we would have liked), and many of the other guests that were extremely pushy and rude - especially during mealtimes and queuing up to leave the boat whenever we docked - there really are no bad things to say about the voyage, the staff, the length of the trip (we wished we could have stayed longer), the route, or anything else and hope to be able to return again someday with others from our family to take part in a longer voyage or wintertime voyage when the country has other experiences to offer! Read Less
Sail Date August 2019
The Southbound cruise from Kirkenes to Bergen was absolutely fantastic! This was our first cruise experience and Hurtigruten ticked all the boxes. We participated in many of the excursions available on the way down the majestic west ... Read More
The Southbound cruise from Kirkenes to Bergen was absolutely fantastic! This was our first cruise experience and Hurtigruten ticked all the boxes. We participated in many of the excursions available on the way down the majestic west Norwegian coastline. The onboard Expedition Team presented engaging and informative preludes to each day’s activities and a special thanks to Asluk who was an excellent storyteller (speaking English, Norwegian and German). We would thoroughly recommend this cruise for anyone doing Cruising 101 and the more seasoned traveller. Hurtgruten have been doing these Norwegian Coastal cruises for a long time and their organisational management for all passengers was exemplary. Ongoing information by the crew as we travelled South was appreciated and the celebration when we traversed the Arctic Circle was great, albeit somewhat moving after taking the Codliver Oil. The off vessel excursions offered during the voyage were all very enjoyable, professionally managed and easily done. We joined six off vessel excursions of which the midnight concert in the Artic Cathedral was the standout. The food onboard was excellent providing large buffet breakfast and lunch and 3-course sit down dinner in the evening. A lot of great seafood, but only what you would expect and hope for in Norway. Read Less
Sail Date August 2019
We wished to see the Norweigan coast. Even though the price was high, it is a ferry. People without sleeping accommodations sleeping all over seating areas. Food quite diverse but very good. The buffet breakfast and lunch are like fish ... Read More
We wished to see the Norweigan coast. Even though the price was high, it is a ferry. People without sleeping accommodations sleeping all over seating areas. Food quite diverse but very good. The buffet breakfast and lunch are like fish feeding frenzies . Ran out of popular items. Other than for two servers the meal service was horrible. Very short staffed. Also bad timing for one of the lunches, which was not buffet. Sit down meal and an hour later we’re not served and because we booked a tour we basically finished eating after 3 and were supposed to have diner at 5:30. Couldn’t get wine and water, or even order wine. Expedition team outstanding. However, tours are quite costly. Glad we went on the trip but did not receive value for what we paid. Would not recommend if you wish quality service. Beautiful scenery along the way. I would recommend a shorter trip as there are repeat stops returning to Bergen. Read Less
Sail Date August 2019
Hurtigruten Norwegian Coastal Voyage (Bergen>Kirkenes>Bergen) 30 July – 10 August MS Midnatsol Overall a very good but also memorable trip – however, it was memorable for the wrong reason. Malfunction/break down of ... Read More
Hurtigruten Norwegian Coastal Voyage (Bergen>Kirkenes>Bergen) 30 July – 10 August MS Midnatsol Overall a very good but also memorable trip – however, it was memorable for the wrong reason. Malfunction/break down of machinery/equipment on ships impacts adversely, to a greater or lesser extent, on passengers. The ship operating company, in this case, Hurtigruten, can be judged by how they deal with such situations. The voyage of MS Midnatsol was due to arrive in Bergen on 10 August. On the penultimate evening there was an electricity failure affecting the cabins and air conditioning which, we were told an hour or so later, had been repaired. On the morning of the final day we found we were docked at Alesund and were informed that the onward cruise to Bergen (our final destination) was cancelled. One would have thought Hurtigruten, as a long and very experienced operator, would handle the situation quickly and efficiently. In reality, it was a nightmare. There was a complete lack of information as to how passengers would be taken to Bergen. We were repeatedly told by the staff that they were waiting for Hurtigruten HQ to inform them of solutions. If there was a leader handling the case on the ship, it was not evident. The Captain was neither seen nor heard at any time. The staff were evasive, disorganized and, sometimes, offhand in handling passenger queries. It was not until the late afternoon of the final day we were informed that coaches, departing at different times, would take us to Bergen. A meeting was convened with all passengers concerned to give details of this. The meeting descended into chaos, as the staff responsible created confusion and even panic situations as they disseminated the information on the coach departures. Throughout the day, the staff repeatedly said they worked very hard to get passengers to Bergen – I have no reason to doubt that – but it was the amateurish way the whole matter was dealt with by Hurtigruten and their staff that made a bad situation worse. We are not aware of an official apology being made for the inconvenience caused. Eventually, more by luck and persistence on our part rather than by good management on the part of Hurtigruten, we boarded a coach which departed at 17.45 for the journey from Alesund to Bergen with each passenger given a bag containing a sandwich, an apple and a bottle of water. After dropping passengers off at a number of hotels in central Bergen we eventually reached the airport at approx. 03.30, too late to check into the airport hotel we had booked, as we had to check in for our early morning flight at 04.00. A great pity that what was otherwise a very good holiday was soured by this traumatic experience on the final day. Read Less
Sail Date July 2019
Best way to see the Norwegian coast. Very sedate and wonderful tours in ports, exceptionally well organized, the chef is simply superb. No pool and not a lot of flashy entertainment. Not for people expecting exciting entertainment. The ... Read More
Best way to see the Norwegian coast. Very sedate and wonderful tours in ports, exceptionally well organized, the chef is simply superb. No pool and not a lot of flashy entertainment. Not for people expecting exciting entertainment. The highlights are learning slowly about Norway and the coast. The tours are wonderful. It is exceptionally organized and the conditions are immaculate. There is a library, places to lounge and watch the fabulous scenery. The staff are very accommodating. The views are incomparable, the prices are high to very high but this is Norway. The ship delivers material to ports and is an integral part of the Norwegian economy. The term Hurtigruten means Fast Route. You meet largely an older crowd of mostly Europeans. There are not too many singles that travel. There is not much entertainment but that is not the purpose of the voyage. You have to take this with the right expectations - a leisurely amd sedate passage through one of the most beautiful parts of the world. Read Less
Sail Date July 2019
I wanted to explore the coast and fjords of Norway. This cruise accomplishes this to the highest degree. This is both a working ship and smaller ship cruise with 500 passengers on average. The ship's course both north and south avoids ... Read More
I wanted to explore the coast and fjords of Norway. This cruise accomplishes this to the highest degree. This is both a working ship and smaller ship cruise with 500 passengers on average. The ship's course both north and south avoids open ocean travel and follows the fjords and sounds through an intricate complicated shoreline; a coast that was not accurately mapped until the 20th Century. The ship's tone is casual with no formal dining or events. Food, staff, excursions and service were top-notch. Dining was relaxed and the cuisine inspired by the local fisheries and farms of coastal Norway. Service staff were super attentive, but not intrusive. Deserts were among the best ever experienced. Excursions by foot, bike, bus or boat were well-organized. On-board lectures about the history, people, landscapes and future of the Norwegian coast were well-presented by knowledgeable and enthusiastic expedition staff. For the most part, getting on-board and off-board was a fairly quick endeavor albeit the dock-level Deck 3 disembarkation area was too small for the number of people trying to exit the boat at popular ports. The main embarkation port was Bergen. Passenger boarding was by a skyway to deck five. There was plenty of room and the boat's passengers easily boarded and left the ship efficiently. Read Less
Sail Date July 2019
Some general information about DH & I for reference: we are in our mid to late 50’s, reside in Louisiana, are avid travelers who have visited more than 80 countries, on all 7 continents, and have taken 30+ cruises, including ... Read More
Some general information about DH & I for reference: we are in our mid to late 50’s, reside in Louisiana, are avid travelers who have visited more than 80 countries, on all 7 continents, and have taken 30+ cruises, including expedition type cruises. This was our first sailing with Hurtigruten. This was a new ship, and was on it’s third sailing. I will give bullet points first, then a daily overview farther below, and will try to be as detailed as possible. Ship – the ship is lovely with clean lines and Norwegian furniture, simple and elegant. There are water bottle filling stations on every floor. The rooms are understated and come across beautifully. Almost half of Deck 6 is dedicated to the Science Center which is very underused space. The ship is kept very warm, and being in the Arctic we saw many passengers walking around in shorts and tshirts. The cabin temperature cannot be fully controlled, but only controlled to a few degrees cooler or warmer than the overall ship temperature, resulting in our cabin being too hot for us for the duration of the voyage. Cabin – the cabin décor is beautiful. We had an XT Arctic Superior, outside cabin with balcony, which was perfect for us. Colors are pale woods and putty colors accented with charcoal. The bed was extremely comfortable, but the double comforters are far too hot for the temperature the ship keeps. There are 4 pillows. The trash can has 3 recycle bins, and there is another bin in the bathroom. The storage is a thin coat & shoe/boot closet with metal pegs and a shoe dryer system. The closet has 6 hangers and 2 shelves on the left side, and additional hanging space on right (no hangers though) and 2 shelves, plus shelf with safe that will hold a small lap top. Then there is a shelving system with 2 upper cabinets with a coffee pot in the left one; below there are 4 drawers on the left (1 contains a large blow dryer which I removed and placed elsewhere), then there is 1 drawer on the right that contains coffee and tea setups, and a lower cabinet holding the fridge with minibar (charge applies). There is a shelf here, and 2 thin shelves in the center, and space for 3 wine bottles. We were given gifts of some chocolate pieces, and 2 refillable Hurtigruten water bottles. Full length mirror on wall, and 2 bath robes provided for use plus slippers. In the main part of the room was a small desk and chair with mirror over, and phone on the wall, and 2 thin shelves on wall. There are 2 thin nightstands with drawer. There are 6 wall plugs of the 2 round pin style. 4 wall pegs for hanging garments. 2 reading lights. 2 sitting chairs, 1 with footstool, table between, lamp, wall mount large TV with thin shelf below. The bathroom was small but functional, with a decent size glass shower, a shelf under the sink, 2 hanging pegs, shelf beside the sink, and then 2 thin shelves attached to the wall. The products are by Arctic Pure and feature Handwash and Moisturizer next to sink, and Hair/Body Gel and Conditioner in shower; there is no bar soap. Our balcony was rather deep, and had 2 adjustable mesh chairs and a small table. Food – this area was a huge fail for us. Every single meal, breakfast, lunch & dinner, every single day was served buffet style in the Aune Main Dining Room. We are not fans of buffet style, but can accept it at breakfast and lunch when necessary. Several guests complained and were told that there were many Chinese on board and they preferred buffet. The food was good in taste, although often could use some salt and pepper or lacked seasoning, but was heavy on Asian offerings (dumplings, congi, etc). As the Chinese guests would often sit in your seat if you left the table, one person on your party had to stay to “protect the table” while the other person went for food at the buffet; this resulted in us never sharing a meal together as one person would be up getting food and one sitting down. A huge disappointment. Although dinner was served buffet the entire cruise, dining times were assigned to 6pm and 8pm, and they stuck to this. There are 2 other dining rooms, but both involve a charge to dine there, unless you are in a suite. Internet – the internet onboard worked from boarding on Sunday afternoon to late on Monday night, and then was out for the rest of the cruise. It was included at no additional charge. Announcements – were made in English, German, French and Chinese. The Chinese announcements were often made multiple times, with one announcement being given 7 times from 7:15pm to 7:50pm on Tuesday evening. Daily Program – delivered every evening after 12 midnight for following day, so we only saw it when we woke up the day of. Excursions – were not well organized, information not provided during excursion, were very boring in content. Possibly because ship is new. Passenger makeup – of the 520 passengers, 177 were Chinese, 38 American, 46 UK, 18 Swiss, 56 German, 13 Japanese, and the rest “a bit of everything”. Overall – the itinerary was pretty with shores of upper Norway and Svalbard being attractive, but hardly any time off of ship and not much to see. For the most part a very slow and dull itinerary. While there were several bird sightings, the only other wildlife was 1 arctic fox, 2 reindeer and a group of walrus. The lectures were not provided early in the sailing when we had much down time, but were provided late in the sailing when guests were busy. There is no other entertainment, so you’ll want to prepare with books to read, although the TV offered a good movie selection. On Friday, July 19, 2019, we flew from the US, arriving in Tromso, Norway on Saturday mid-day, on Lufthansa, with no travel issues along the way. We stayed 1 night in the Clarion Collection Hotel With in Tromso, the room was of good size and clean, and included a decent dinner, and breakfast the next morning. Tromso is a charming city, with an active harbor front area. We walked from town across the bridge and over to the Arctic Cathedral. On Sunday, July 21, around 1:30pm, we took a cab to the MS Roald Amundsen, docked about 15 minutes ride from town, and boarded immediately with no delay and no lines. We were told the room was not ready, but could leave our luggage and tour the ship. Most passengers were on the pre-cruise tour that was scheduled to arrive at the pier around 3pm. We toured the ship, took some photos and had a coffee and light snack in the lounge. We were surprised to see many dirty cups and glasses sitting in the seating areas near the pool, and the Explorer Lounge (main lounge). Our room was ready at 2:35pm, and we gathered our luggage and took it to the room, unpacked and settled in. Our room was an Arctic Superior XT, outside cabin with balcony, on Deck 7 and was very nice. The weather was 75 degrees (all temps in Fahrenheit) and sunny. We collected our red expedition jackets in the Science Center on Deck 6. We liked the style, and they are more like light weight jackets, wind and water repellant, which we were happy with. We checked out the Science Center while there, and it is very large and appears to be well stocked, but didn’t connect with the staff. We noted that each time we entered the Science Center during the cruise, we were asked “Can I help you?” by someone working there, but as we didn’t really have a specific question, we would reply “just looking around” and the conversation would end. The expedition staff seemed to be on computers and laptops, or moving around or talking with other expedition members. There was an open seating buffet dinner, and then a Mandatory Safety Drill, which was scheduled to start at 8:30pm, but began at 9:15pm, and ended at 9:50pm. Many of the passengers were quite tired by then from travel. Monday, July 22, We woke up to find our Daily Program outside our door, which was delivered after 11pm the night before. Boat Group Patches and Rubber Boots for landings were to be distributed, beginning at 8:30am, as your group number was called. This required you to first go to Science Center on Deck 6 and locate your group number on the postings, ours was Group 5. Our group was called around 9:30am, and then we went to Deck 5 to try on boots, and receive our Patches, and then to Deck 3 to collect our boots. We arrived in Honningsvag at 10am, and were able to disembark at 10:30am. Weather was 74 degrees and sunny. Most passengers went on a ship excursion to the North Cape. DH and I went on a walk through town, and then a hike up the mountain overlooking the town, shopped a bit and back on board. We were excited to see 2 reindeer strolling through town. This town is small, with 1 main street, and an attractive church, and is cute. Lunch was served from 12:30-1:30pm, buffet style. All On Board was 3:45pm. There was a Captain’s Welcome for English & German guests at 5:30pm, where the staff was introduced and a glass of champagne was provided, it lasted about 30 minutes. No lectures from the Expedition Staff were scheduled today. The internet on the ship went out late on Monday night, and stayed out for the duration of the sailing. Tuesday, July 23, this was a sea day, with 1 scenic cruising by expedition boat trip. 64 degrees and partly cloudy. At 9:30am there was a Mandatory Expedition Boat safety briefing, which lasted until 10:15am, where we were given instruction on RIB boats, shore regulations, and so on involving an expedition cruise. We arrived in the harbor at Bjornoya at 11:30am. At 2pm our group had a 1 hour “expedition boat trip” which amounted to a scenic cruise in the inflatable boat to view birds perched on the sides of rocks, and a ship wreck on the beach (no landing). Our boat did not contain any expedition staff, only the boat driver, and no information was given during our outing. This was the only activity of the day. No lectures from the Expedition Staff were scheduled today. Wednesday, July 24. 40 degrees and overcast. At 10am there was an informational briefing about the landing and outings scheduled for Wednesday and Thursday. We arrived in the harbor at Burgerbukta at 12 noon. Our group was scheduled for a 3:30p 1 hour Landing, and a 4:30pm 1 hour Scenic Cruising. Our landing occurred at 4:10pm, and consisted of a walk down a sandy beach and up to a point to view a glacier. The scenic cruising took place directly afterwards, and consisted of sailing near the glacier and some larger pieces of floating ice; again, no expedition staff on boat, only driver, and no information given. These 2 activities, which did not begin for our group until after 4pm, were the only activities scheduled for the day. 1 lecture from Expedition Staff on “Arctic Seabirds” scheduled for 6:30pm, but we were not able to attend as we did not get back on board until 6:45pm, and then had to get ready and go to dinner. Thursday, July 25. 45 degrees and mostly sunny. At 9am we arrived into the tiny research town of Ny Alesund, and were able to get off the ship at 9:30am, with all aboard being 3:15pm. We walked through the town, visited the museum, visited the shop, took some photos. The ship offered a guided walk through town for our group at 11:15am, which I took, lasting for about 45 minutes, and which I would rate as average and slow. I took several laps around the town to stretch my legs from so much time spent on the ship. There were 2 lectures scheduled for today, 9:30am “Spitsbergen, postcards through time, geology of Spitsbergen”, and 5:30pm “Polar Bear”. At 9:30pm there was a talk on “information about tomorrow” given, which was actually information on turning in boots, collecting passports, and disembarkation proceedings. Friday, July 26. This was a rather weird day in it’s schedule, as you’ll see later. At 9am we approached a walrus haul and were able to watch walrus from the ship with binoculars or high powered camera equipment, there was also an Arctic Fox in this location. At 10:30am was a lecture on “MS Roald Amundsen Engine and Technical Features”. From 11am-3pm, guests needed to return their boots and their boat group patches, and pick up their passports. At 3:30pm, lecture “Walruses and Seals”, at 4:30pm lecture “Ocean Giants: whales of Svalbard”; although we needed to nap during this time to prepare to be up all night. We also needed to pack this day, as we had to be out of our rooms by 6pm, and our accounts were closed at 8pm. We packed up and were out of our rooms by 5:45pm, turned in our luggage, and went to dinner. We arrived in Longyearbyen, and were able to be off the ship beginning at 8:30pm. There was a shuttle to the Svalbard Museum, but we chose to take the 20 minute walk to stretch our legs. Everything else in town was closed, so afterwards we went to the Svalbar, for a couple of local beers, and returned to the ship on the last shuttle at 11:15pm. We were directed to make ourselves comfortable in the crowded Explorer Lounge, where all the passengers awaited their shuttles to the airport, ours was scheduled for 2:50am. We spent the next few hours passing time, or trying unsuccessfully to nap. Our shuttle to the airport was at 2:50am on Saturday, with our included flight to Oslo scheduled for 4:10am, which departed at 4:45am and arrived in Oslo about 7:30am. This sailing included flights from Longyearbyen to Oslo, and the ship had scheduled 4 flights for passengers, at 2:25am, 3:25am, 4:05am, and 4:10am. Read Less
Sail Date July 2019
Cabin/ship I was very disappointed with the standard of this ship. I appreciate it is the oldest in the fleet but it look tired and our cabin was cramped and basic, especially the shower. Having previously sailed on the Midnastol ... Read More
Cabin/ship I was very disappointed with the standard of this ship. I appreciate it is the oldest in the fleet but it look tired and our cabin was cramped and basic, especially the shower. Having previously sailed on the Midnastol there is no comparison with the Lofoten but the price was the same without the facilities. The public rooms appear tired and with a full ship there is very limited seating, the deck chairs on deck were old, sagging and uncomfortable to sit in and limited in number. Catering I ordered the Vegan menu, unfortunately this only applied to the evening meal, for breakfast and lunch I struggled as a vegan to find anything to eat. On Seafood buffet evening I had to ask for something to eat. Excursion, I was encouraged to prebook excursion before travelling, I am sure you will appreciate my annoyance when the same excursions were 10% cheaper if booked onboard the ship. All the excursions we were on were expensive, over priced and are basically a guided coach to the destination then you wander off on your own. This was especially annoying when we had the 2 hour wait for the cablecar ride. This could have been avoided if the tour guides had planned the tours for all the visiting ship that had arrived at the same time. Hurtigruten might not organise the tours but you sell them and they are very expensive, not value for money, poorly run and equally poorly attended by your passengers. The Crew. The crew are a credit to the company, friendly and helpful. Taking time to talk to passengers making them feel comfortable and helping to enjoy the trip. A special mention for the Reception Manager Harald Weinreich. He made the trip, regular updates, information, entertaining and informative. I consider him to be an asset to the company, he is your link to passenger who have spent a lot of money to enjoy your cruises he works incredibly hard to ensure that passengers are fully informed. Overview I was disappointed with this cruise, the cabin, catering, public facilities for me were not up to The Hurtigruten standard. I fully appreciate that your ships are working, delivering supplies and enabling people to access remote areas of Norway. I would ask you to think more for the passengers that go on all your cruises and want to enjoy your beautiful country. Having spent a lot of money we want to feel like it was worth every penny. Read Less
Sail Date July 2019
Starting in Kirkenes on the lovely MS Lofoten. Wonderfull euthentic ship! Beautifull cabin and friendly (hard working) staff. Breakfast, lunch and diner where also good and tasty. I did the excursions: breakfast at the Artic ... Read More
Starting in Kirkenes on the lovely MS Lofoten. Wonderfull euthentic ship! Beautifull cabin and friendly (hard working) staff. Breakfast, lunch and diner where also good and tasty. I did the excursions: breakfast at the Artic Circle, horseriding at the Lofoten and the RIB boat with the midnightson :-) Very nice!!! Also I was very lucky with the wether. 6 days, beautiful, most of the time blue sky. I definitely come back again and do this trip in winter. It's such a shame that this boat is only sailing for 1,5 year......... Most of the passengers selected this euthentic ship, the same for me! And.... I was a single traveler => I met so many other people (different ages). And have wonderfull evenings with them! So book this trip when it's possible. I'm very happy I make this trip and want to do it again. ps. I have more photo's if you want :-) Read Less
Sail Date July 2019
First, I had an amazing Hurtigruten travel specialist assist me in my booking named Ms Linn WIlson who was outstanding in helping ensure I had a starboard Arctic Superior cabin and seamless transition from 1st cruise to the 2nd. I departed ... Read More
First, I had an amazing Hurtigruten travel specialist assist me in my booking named Ms Linn WIlson who was outstanding in helping ensure I had a starboard Arctic Superior cabin and seamless transition from 1st cruise to the 2nd. I departed Hamburg, sailed up the Norwegian coast and fjords, then connected to a second cruise on the same ship in Tromso. Linn ensured that my worries about moving my luggage from one cabin to another, and still enjoying Tromsø were eliminated. Secondly, the staff on board the ship gave the highest customer service, especially Jannah, Jelai and Kristian the Reception Manager who helped me find and regain special glasses I left on the ship. The restaurant servers also gave exemplary customer service, always remembering my name, that I liked hot chocolate with breakfast, and always gave me a warm welcome, as did the maitre d. While this was only the 2nd sailing of the new ship, the staff was very quick to problem solve and respond to any suggestions for improvement, and were extremely professional. Food was excellent, especially the freshly baked breads and pastries. Thirdly, the cruises were very educational. The expedition team presentations, especially by Laura on whales, was exceptional, with multiple teaching strategies including embedded videos, delivered in a passionate manner. Zodiac cruising and landings were well done. The cruise to Svarlbard was very humbling as the glacier melting was evident, and hearing of the deaths of hundreds of reindeer due to global warming was painful. The Global Seed Vault in Longyearben is in jeopardy as well. Hurtigruten has a gorgeous ship with highly competent crew committed to outstanding customer service. Read Less
Sail Date July 2019
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