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3 Hurtigruten Canada & New England Cruise Reviews

We chose the cruise because of the promised itinerary. We were on the same cruise as Grizzly56 who has submitted a review already so I will ask you read his review and I will avoid duplication here. We booked through ROL Cruise Ltd ... Read More
We chose the cruise because of the promised itinerary. We were on the same cruise as Grizzly56 who has submitted a review already so I will ask you read his review and I will avoid duplication here. We booked through ROL Cruise Ltd on 24th July 2018 and had decided to book a suite and a suite number was duly allocated. This same suite number remained the same all through our correspondence with the agent and appeared on our final cruise tickets. We were dismayed, when we arrived on board the ship to check in, to find that we had not been allocated the suite number we had been expecting for 11 months and instead were given a suite one deck below where we should have been and almost at the stern of the ship rather than midships. I immediately let our dismay be known to the Reception Manager, showed her our documents and she was at a loss to understand why the change had been made without prior warning, without our knowledge and hence without our acceptance. She said she would investigate. I approached the reception desk each day until about half way through the cruise when she had another answer from Hurtigruten. The blame was attached to a "System Error" and by way of apology we were given 300 EUROS to spend on the onboard ship's shop only. By this time, half way through the cruise, we had already purchased anything we were likely to purchase from the shop but we were told the 300 EUROS was non refundable so use it or lose it. We never at the time then or any time since asked for any compensation. Hurtigruten picked the wrong person to try the "System Error" excuse on as I have worked in the oil and gas industry for many years, a good number of which are associated with the design of digital control and safety systems and I pursued a policy of requesting a full technical explanation of how the "System Error" cancelled our suite allocation and without any operator intervention re-allocated us to another suite and re-allocated a different booking reference. First the Hurtigruten head office had tried to blame the staff on board for changing the booking before coming up with the "System Error" ploy. Still without asking for any compensation our request for a full technical explanation was never met and Hurtigruten gave us a financial "pay off" which we hadn't asked for. We had a number of issues to raise with Hurtigruten Customer Services for which they apologised but have never reassured us that Hurtigruten have taken steps to ensure these issues would not be recurring in the future and especially they have never reassured us that the "System Error" would not be repeated. So beware. Other reviewers have mentioned that MS Roald Amundsen was a new ship and were making excuses for Hurtigruten on that basis but we can understand that some events can be attributed to MS Roald Amundsen being a new ship but there are many more which should not have been attributed to a company which proclaims in the brochure timeline to have celebrated its 125 years anniversary in 2018. We were surprised that at the end of the mandatory SOLAS/AECO safety presentation that cruise cards were not scanned. We are not sure how it was possible to ensure that all guests attended this compulsory activity. On the plus side we found the service staff to be very cheery and very helpful although we got the impression that the ship was understaffed and that it was not possible to take on more staff as there was not enough accommodation for them. Cabin comfort and amenities - very good as you would expect on a new ship, no wear and tear on the room. Dining - main dining room when used was poorly laid out and the hot food selection was poor. Menu was repetitive and choices bland. Fitness and Recreation - We didn't use the gym and as this was an "expedition" cruise recreation activities were not the same as you would expect on other cruises e.g. no theatre, no entertainment in the bars etc etc Shore excursions were mainly "hiking" or canoeing or ice field tours by small boats. Most of the hikes and port exploration activities were self guided. The end of cruise excursion to the glacier was endured on uncomfortable vehicles to suit the terrain. This tour was again beset with problems at the "BBQ" ( poor food selection and poor organisation ) and on our post BBQ travel in a vehicle which flooded the bus with diesel fumes and broke down a couple of times. Onboard ship WiFi was mainly hit or miss but more miss than hit. The in cabin AV equipment was brand new as you would expect but the content was regularly disrupted by technical faults and left us with a sense of frustration as neither the remote control functions nor the manual functions on the TV could resolve the problems. Communications from the expedition team through the AV system were poor. As stated below the service staff in the restaurants, bars etc were very helpful and provided excellent service. Despite their heavy workload they were always cheery and would go out of their way to satisfy guest requests where possible. Read Less
Sail Date August 2019
We booked the MS Fram out of New York to Halifax, NS. The ship itself is beautiful with sleek Euro styling, glass, and mirrors everywhere. Nice lounges, great sauna, lots of deck space and so forth. A nice touch was the gift of a ... Read More
We booked the MS Fram out of New York to Halifax, NS. The ship itself is beautiful with sleek Euro styling, glass, and mirrors everywhere. Nice lounges, great sauna, lots of deck space and so forth. A nice touch was the gift of a Hurtigruten Explorer jacket. We were lucky to have a cabin with a queen bed on what they call Artic Superior. The lower part of the ship has bunk beds. The dining is below American standards. The breakfast buffet would not pass Maricopa County Arizona Health standards. The food was cold and not keep at proper temperature for a buffet. The eggs were put out sunny side up with with whites uncooked. There was no cook to order egg station. Pancakes cold. Everything was cold beginning with the plates. The soups were cold, cold bacon. Lunch was the same beginning with a cold bowl for your soup or cold plate for the buffet.. At dinner you had one choice of entre. Not really a choice. They just brought out today's meal. One night they served steaks. I was lucky to get a medium one. One our tablemates had to ask for a well done one. One night they had a vegetarian meal. I passed and left the plate there and went to bed. One night they served a Ceasar salad with the meal. My wife would never pick a Ceasar salad from the menu. It did not have any romaine lettuce in it? BTW no iceberg or romaine lettuce for the entire trip. Only spring mix and arugula was served. My beverage machine trick was to fill the cold cup with hot water and wait a minute. I dump it out and then had the machine make hot chocolate or coffee. They was no sense putting hot chocolate in an ice cold cup. In the bar one customer got into it with the bartender about the short pours. They filled the shot glass about 7/8 full and that was it. Expensive to boot considering they are serving tax free alcohol. There was no entertainment per se. They had lectures about the islands and ports which were helpful. They even had talks about Antarctica and other cruised they offer. If you are a liberal, you would love their Environmental whacko lectures. The service was substandard to the US market. Late room make up service or they are pounding on your door while you are in the shower. They do not have a modern card system whereby they know if you are in the room or not. In the dining room, there really wasn't any service since they brought everyone at the table the same thing. On two nights they had buffets- an American buffet one night with undercooked bratwurst, and a Phillipino night. The ports were great, the scenery fine. We had good hot lunches ashore about 4-5 times on the voyage. The launches went fast and were safe. There were no wet landings. We went to a lot of neat places. Read Less
Sail Date September 2018
We went on a previous holiday with Hurtigruten where this cruise to the North west Passage in Canada was highly recommended. We were due to travel from West to East. The North West Passage was in fact already closed, and no cruise ship ... Read More
We went on a previous holiday with Hurtigruten where this cruise to the North west Passage in Canada was highly recommended. We were due to travel from West to East. The North West Passage was in fact already closed, and no cruise ship navigated it in 2018 at all due to the heavy build-up of ice, which is not unusual. Hurtigruten's East to West cruise through the Passage had already been abandoned, but we were NOT informed. Instead the port of embarkation was changed from the West to the North East, involving an 18 hour journey from Montreal by air, with several stops, finally arriving in a fifty seater old turbo-prop at Pond Inlet, close to the Magnetic North Pole, where we boarded from an open inflatable dinghy in the Arctic Ocean at 10.30 at night ! Next day we were at last informed that the North West Passage was closed. Instead of being told the truth about the abandonment of the East to West cruise, we were misled into joining the ship where we became hostages, trapped in the Arctic with no possible means of returning to civilisation. Hurtigruten's sole intent had been to prevent us from exercising our cancellation rights under the contract. Now being at the WRONG end of the North West Passage, even if there had been no ice, there would simply not have been enough time to go down 1200 miles of the Passage and return back up it again before we were due to go home. The journey was supposed to be one-way through the Passage, NOT a return journey. So we ended up sailing around doing nothing in mid ocean for five days, and finally went on a very boring sail down the coast of Greenland - I did not need to spend in excess of £20,000 for what amounted to little more than a seaside jaunt aboard the Skylark from Brighton ! Hurtigruten's behaviour has been arrogant. They have admitted liability by making derisory offers of compensation which are totally unacceptable. A major complaint has been the refusal to respond to my communications; all I ever get is a lot of boilerplate hype about how they value my feedback, but never any individual response. It was even worse on the ship, where the senior representative refused to discuss anyone's complaints by sitting down to talk in a civilised fashion one-to-one. All she ever did was to make public announcements and then scurry away to hide. My main gripe is that Hurtigruten's brochure is full of re-assurance about how well equipped the ship was to navigate "treacherous waters", but there was never any suggestion that it involved any risk of ice making navigation impossible, despite hundreds of people throughout history having perished in the ice. If there had been any warnings at all, I would never have risked all that money for nothing. I will never go on a Hurtigruten cruise again and would caution anyone thinking of doing so to be very careful, especially those thinking of joining the maiden voyage of the new Roald Amundsen through the North West Passage in 2019, the advertisements for which still do not mention any risks of ice closing the route. You go at your peril. Read Less
Sail Date September 2018
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