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257 Princess Houston Cruise Reviews

We took this cruise because it left from Houston (we live in Texas), it was a transatlantic, and it went to ports that are not on the usual transatlantic crossings. Everything was pretty much what one can expect on a 3,000 passenger ship ... Read More
We took this cruise because it left from Houston (we live in Texas), it was a transatlantic, and it went to ports that are not on the usual transatlantic crossings. Everything was pretty much what one can expect on a 3,000 passenger ship like the Caribbean Princess but there were some obvious changes designed to make more money for Princess. Laundry which is supposed to be free for Elite passengers and ready the next day was extended to 72 hours but really delivered in 4 days. This did not stop Princess from selling a bag of Laundry for $20 to any passenger. Why was this done when the laundry could not handle what is had? The cabins are beginning to show some age but still nice and the common areas are fine. Dinning was as expected with minimum repetition of menu items and usually pretty good. Service in the dinning room and throughout the ship was excellent. There was a wide variety of entertainment from production shows to comedy, singers, ventriloquist, illusionist etc. All good with an excellent production show "Bravo" with Jennifer Fair: possibly the best production show we have seen. The ventriloquist Jimmy Tamley was outstanding and quite a bit better than usually seen on cruises. As I said, the ports were unusual and not often included in a transatlantic such as Liverpool (took the Beatles Tour) and Hamburg during its annual Harbor Festival where we toured the Miniatur Wunderland a warehouse full of miniature villages with trains, cars, trucks and airplanes (check it out online as there is too much to describe here and you won't want to miss it). We also toured the Normandy beaches from Le Harve. All our tours were with others found on Cruise Critic or from info found on Cruise Critic. My rating of tours is not a rating of Princess tours; we did not take those. We did experience one major foul up by Princess when we went through UK immigration. This had to be unexpected since Princess totally screwed up the whole process. All tours were delayed a couple of hours. Everyone on board had to have a face to face with the UK immigration officers. Passengers were given a letter with a time and venue to go to. The problem, everyone wanted to get off so the majority went as soon as they were ready resulting in massive crowds. Furthermore, Princess had everyone line up to get a number and once you got that number you got in line to get into the venue you were assigned to. Interesting concept - line up to get a number so you can line up again. As I said, the majority of passengers paid no attention to the time assigned so the lines were ridiculous. Lesson learned for the future - IGNORE ANY REFERENCE TO TIME ASSIGNED, JUST GET THERE AS EARLY AS POSSIBLE. As I indicated earlier, there was a problem with laundry. Free laundry is a perk for Elite passengers but because this ship had so many Elite passengers were told next day delivery would now be 72 hours. Now if you think about this it is illogical. If your laundry staff that usually gets laundry back the next day will now need 72 hours IT WILL ONLY GET WORSE and TAKE LONGER and longer; as it did, eventually getting to 4-5 days. Now this is supposed to be a perk but apparently only when there aren't too many Elite passengers. That tell me not to count on free laundry, just be happy if I get it and take more stuff just in case. NOT MUCH OF A PERK ANYMORE. All in all, this was a great trip; you have to expect a few foul ups, just don't let them get to you. Remember this is Princess, not Crystal - you get what you pay for. As cruise prices go down charges for extras go up and more extras are added. Read Less
Sail Date April 2016
Have used princess on several occasions on repositionings instead of flying. Fact that I live in Houston made it very convenient eliminating flying. Room was as expected and itenerary was interesting including stops in Liverpool, Holyhead ... Read More
Have used princess on several occasions on repositionings instead of flying. Fact that I live in Houston made it very convenient eliminating flying. Room was as expected and itenerary was interesting including stops in Liverpool, Holyhead and Germany stops not previously visited. Biggest issue was I prefer smaller ships and Carribbean Princess is very large. There was an over abundance of elite passengers, services were stretched to the max and there was an air of privilege with many of them making items such as trivia and show contentious at best. Not sure what was going on behind the scenes but crew seemed to be doing what they could to deal with the situation. Food was as expected, however, the specialty restaurant Crown Grill was on all three occasions underwhelming. Lobster was too salty and staff indicating it wasn't their issue. Going forward given that Princess has stopped servicing Houston that opens up more options since must fly to either coast anyway. Read Less
Sail Date April 2016
We got a brochure that had an excellent price and a time frame we liked. We also liked that we could fly to Houston non-stop. The tips were paid by Carnival so that was another selling point for us. We also have wanted to see Paris and ... Read More
We got a brochure that had an excellent price and a time frame we liked. We also liked that we could fly to Houston non-stop. The tips were paid by Carnival so that was another selling point for us. We also have wanted to see Paris and this was on the itinerary. The shore excursions that we went on were wonderful. The train ride from Hamburg to Berlin was excellent. The restaurant where we ate had the best food of the whole trip. For Paris we took a bus that was very nice and the countryside was beautiful. The river cruise and lunch were great. The food was good and the picture taking was the best as you could walk all the way around the boat so you could take them from all angles. Our time on the ship was great. Our dinner companions were the best ever! The ship never seemed crowded and there was lots of fun things to do. We really liked tea time and happy hour with the "buy one drink and get the second for $1". This was the first ship we have sailed on that had excellent food in the specialty restaurants that we have eaten in. The main dining room had good food, but not as good as other ships. For us there was too much bacon and pork. I have a medium allergy to pork and too much will make me sick. Also they did not have many vegetables with meals. All-in-all that was the only down part and that was workable. Princess did a wonderful job on this whole cruise, in our opinion. Highly recommend it. Read Less
Sail Date April 2016
This was our first Princess cruise and my 3 rd total. This will definitely not be our last Princess cruise as we were totally wow'd by the wonderful service, the great dining and the entertainment. Embarkation couldn't have ... Read More
This was our first Princess cruise and my 3 rd total. This will definitely not be our last Princess cruise as we were totally wow'd by the wonderful service, the great dining and the entertainment. Embarkation couldn't have been easier. My husband and I dropped our bags with the porter, he parked across the street in front and we were on the ship in 15 minutes. We found our stateroom easily and dropped off our carry-on baggage and headed to lunch. We chose the International Cafe in the Piazza. The staff was so friendly and welcoming. After a nice lunch and yummy dessert we quickly checked out the upper decks. Our luggage arrived quickly and we were unpacked in a flash. The sail away party on Lido was fun and lively. We quickly got our Patter schedule and planned our evening. Dinner was anytime dining in the Island Dining Room. Service was excellent as well as a wide range of choices. The food was delicious and the chocolate journey was decadently amazing. We left Port late because of traffic and it seems that is one of the problems with Houston. Sad that it is no longer going to be used because it is a great location for us. After dinner, we enjoyed all the activities in the Piazza and the show. The best shows were Bravo and the comedian. The Voice of the Ocean was also fun. We saw some very good movies on deck with Movies Under the Sars. Late arrival into Cozumel was a little disappointing but we were given a later All Aboard time to compensate. We were back on schedule for the remaining ports and even with rendering in Belize, we were able to make our excursions without any problems. The week was a wonderful way to celebrate our anniversary and the cute balloons and door decoration made it extra special. We received a special dessert and the staff sang...it was a nice touch. We won't hesitate to sail Princess again and just hope that they will choose to go out of Texas again. Read Less
Sail Date April 2016
We are a 65 and 74 year old couple that have done many cruises. Only once before on Princess many years ago, and we've done 9 Celebrity cruises, 1 NCL, 1 Costa, several RCCL, Windstar, Azamara and a Uniworld river cruise. It is ... Read More
We are a 65 and 74 year old couple that have done many cruises. Only once before on Princess many years ago, and we've done 9 Celebrity cruises, 1 NCL, 1 Costa, several RCCL, Windstar, Azamara and a Uniworld river cruise. It is necessary (in fairness) to share that this was our first large ship in about 5 years- we have been doing Azamara and Windstar which are both substantially smaller than the Caribbean Princess. However, we got a great price on this and decided we needed to get out of the rainy Pacific Northwest. Overall we're glad we did it but will probably return to smaller ships- just personal preference. We flew into Houston from Portland, OR the day before the ship sailed. Our travel agent told us that unless we booked the Princess hotel or were arriving day of embarkation they wouldn't let us use their transfers. So we stayed elsewhere (Holiday Inn Express and Suites- I'll do a TripAdvisor review on that) and gave Princess the information as if we were flying in that day. Talked with Princess transfer representative and she said travel agent was wrong- they don't care where you stay, just get to the airport in time for the transfer. Embarkation was a bit slow. We took the Princess Transfer so of course busloads of people were arriving at the same time. Our room was ready for us when we got on (about 2pm). Our room steward was Eddy and he was terrific. This was the smallest standard balcony cabin we have ever had. It is also the first time we can remember not having a refrigerator- rather it was a "cooling box" that really only held ice. We were on Deck 10 which supposedly has larger balconys however it didn't seem very large to us. Two port days we had a sign in our mailbox that they planned to do maintenance on the balcony and they asked us to close our curtains/drapes for the day. Speaking of maintenance- as others have said, this ship has maintenance issues. Yes, the sewage smell is there and seemed to get worse as the days went on. Particularly by the Explorers Lounge it was noticeable. They frequently had an industrial type carpet dryer going in that area so maybe it's been leaked into there. Also, one of the coffee stations in the Cafe Caribe was out of service the entire time. One elevator was out of service several days. As others have said, often one or more of the ladies room toilets was out of service. Two of the dryers in the laundry room on Deck 10 were inoperable. The only cabin issue we had was a light bulb burning out and that was quickly fixed. This all relates to the fact that, at least to us, they have too many people on this ship. If you want to see a show that has only two start times, plan to get there 45 minutes early. One show we went to at 6:15 and by 6:30 people were standing in the aisles. What irritated me is that they let people sit/stand in the stairways which seems to be could be dangerous if they had any kind of emergency. It also made it impossible for servers to get you a drink if you wanted one. They did have some activities but we're not into most of the things they offered. Many seemed more like "sales seminars" then activities such as "Non Surgical Facelift" and lots of art auctions. And I mean really- Elevator Roulette? (you bet on which elevator door will open first). We thought that the food, for the most part, was very good. One exception was we ate at Sabatini's the last night and my husbands steak was "so so" and my lobster was so salty I couldn't eat it. We had Anytime Dining and after a rather disconcerting meal with a rancher who felt we needed to know how to castrate cows we chose to just take a table for two. Even if they are what I call "friendship tables" (a few inches apart) at least you don't feel obligated to make conversation. We skipped the formal nights and either went to the Horizon Court or did room service. Again, the food seemed to be above average for the most part. My husband had a kabob type dish with veal, lamb and chicken in the dining room and he said it was the best he'd had in a long time. I did the fettuccine alfredo one night and it was very good. The International Cafe was a nice option if you wanted something light or a cookie or something. Entertainment was a bit repetitive with a comedian several nights. We did see Bobby Brooks Wilson who we thought was very good- would have liked a second show from him. Someone told me they saw him on RCL as well so he must do the "circuit." His father was Jackie Wilson and he did some of his music as well as other well known singers such as Stevie Wonder and Elvis. Probably the highlight of the cruise was getting to know some folks that went to the Wheelhouse Bar most nights before dinner. We got to know each other and it was almost like a "Cheers" environment. Several were from England so that was fun. The bartender there, Jackie, is really excellent and fun to be around. We did a private tours in Cartagena and Costa Rica. We had been to the other ports before so didn't really need to get off the ship. Cartagena was hotter then heck but the tour was air-conditioned and interesting. We used Syl Travel in Costa Rica, I'm doing a trip advisor review on that as well. One tip- the television does have some information about what is scheduled to be on the "standard" channels but it's difficult to read- the format is not user friendly in my opinion. We wanted to know what movies would be shown on the movie channels and I found out that if you go to the front desk and ask for a print out they will print out the in-room movie schedule along with a list of the channels. This was not the easiest thing to read either but once you got used to the format it was great to have. We found the front desk folks to be very helpful and pleasant. Overall we enjoyed ourselves but feel that they simply don't have enough facilities for the number of passengers on ship. It was often completely full in the Piazza with no place to sit for coffee or a drink. We didn't even try and use the pools as kids were pretty much taking them up. We've pretty much decided we're not "big ship" cruisers anymore. Even if we don't go as often, we'd rather limit ourselves to the smaller ships that we enjoy more. Read Less
Sail Date March 2016
We chose this cruise for two reasons: the port of Houston was drive able for us and we wanted to visit Cartagena, Columbia. We were familiar with the other ports, but enjoyed some anyway. Embarkation and debarkation were relatively easy ... Read More
We chose this cruise for two reasons: the port of Houston was drive able for us and we wanted to visit Cartagena, Columbia. We were familiar with the other ports, but enjoyed some anyway. Embarkation and debarkation were relatively easy and it was a joy to just drive home. The ship was tired and disappointing. We arrived on board with problems in the very tiny room (balcony). Toilet not working, TV fuzzy, no Kleenex, no pillow top for the queen (2 twins). All were remedied in a timely manner. Our cabin steward was always on the ball. No corkscrews in room. Wine was allowed to be brought on at embarkation. Everywhere you went was crowded to overcrowded, shows were not available to you unless you went 40-60 minutes early. It was difficult to find seats in lounges, especially if the entertainment was popular. Dining rooms were lovely, but dated- very low ceilings and darkly furnished. Waiters and assistants were best part, menus were just ok. Our ship excursion in Cozumel was the catamaran snorkel trip. It was great, but it was difficult for most cruisers to reboard the catamaran. We would not do that one again, even though it was fun for the most part. We did not disembark in Panama, which was a highlight of this itinerary. We had been there before. However, a ship excursion to the canals delayed the ship leaving port for 3 hours! . All in all we decided this would be our last cruise on Princess since other cruise lines offer much larger cabins for balconies. A larger cabin on Princess is a mini-suite. We were used to balconies on Holland America and Celebrity Cruise lines. Read Less
Sail Date March 2016
Our daughter in law drove us to the terminal and there was a short wait for someone to assist my husband in a wheelchair. Our room was ready when we got onboard so we dropped off our 'stuff' and headed to the dining room for a ... Read More
Our daughter in law drove us to the terminal and there was a short wait for someone to assist my husband in a wheelchair. Our room was ready when we got onboard so we dropped off our 'stuff' and headed to the dining room for a very nice lunch. We were on the Caribbean Princess in October from Quebec to Houston. The cabin we had this time was next door to the one we had in October so we had the same cabin steward, Ranier, who was great. We only went to one of the productions, Bravo, and it was excellent. Seems like they had a lot of different comedians the other nights which did not appeal to us. We had anytime dining and never had to wait for a table. Food was excellent! We at breakfast in the dining room also and it was always good. We had been to all the ports previously so we did not get off in Cartagena. Others reported that it was hot and the vendors were pesky! Same as when we were there previously. I took the excursion to the rain forest in Costa Rica where we did a nature walk, had a wonderful lunch, and a tram ride over the forest. Great excursion!!! Disembarking was as good as it could be. There were a lot of people needing assistance so we had a bit of a wait but once someone was there to help my husband it went very smoothly. Our son picked us up and his only complaint was that there was a very long line of cars picking up people. Overall, it was a great cruise! Read Less
Sail Date March 2016
We thought we done a lot of research before choosing our cruise and travelling from Sydney Australia with my Adult sons and their partners to Houston Texas. Well were we wrong!!!! Before I criticise this ship I would like to point out ... Read More
We thought we done a lot of research before choosing our cruise and travelling from Sydney Australia with my Adult sons and their partners to Houston Texas. Well were we wrong!!!! Before I criticise this ship I would like to point out we have done over 20 cruises, mainly in Australia and Europe with RCCL & NCL, so what I have to say is only compared to what we have done in the past. The ship on their website sounds and looks fantastic, we I can say its not like the Brochure, not even close. The ship is just old and worn. to be honest we are really at a loss to understand how people who have cruised before can rate this ship as being remotely good. There is just far too many rooms compared to public area and entertainment or things to do, there is very little to do on this ship, watch a movie!!! The worst part for us was how the ship catered for the very Elderly, it was almost a floating Nursing home, No fault to the people on the ship and I have all the respect in the world for the elderly but, they really should state this and point out its caters for over 70s, I also admit my travel agent should have known. When you spend the money we spent travelling from the other side of the world i do think you have a right to complain on a site like this and hope they take notice, considering we had taken on young adults who had nothing at all to do, nothing!!!! The entertainment was pathetic to say the least. The other point to note was the food, it was not good and well below average, on the other hand the two the speciality dinning rooms were quite good, the Buffet dinning was the same every day and not good at all, it was Gross. It was very obvious they were cost cutting and knew the elderly were maybe not too fussy or tend to complain? Being self employed I had to use the internet, you get 600 minutes for $200, yes there was No unlimited package and it was sllooowww!! It cost me $600 in 7 days and I just refused to spend anymore. Also tipping was included and you don't get a paper receipt, so you need to keep track on a daily basis for your whole family, its just backwards and out of date. They clearly advertised for suite guest you get to use the Spa services, steam rooms etc. When we arrived to use this we were told No and you need to pay them $90 to use the facilities, I refused to pay.. Next to the Spa area is a smaller pool and just above this it has an area with nice padded chairs, it looked very nice But, sadly you had to pay $20 for half a days use, Yes suite guest cannot use this area without paying. And for the record, in the entire time we were on the ship I did not see one person use this area, 3 staff standing around all day doing nothing... Quite bizarre to say the least, but again zero care from anyone,. We decided to leave the ship on day 8 in Mexico, we simply could not last another day, it was depressing, it was a floating Nursing Home and the staff knew this, in fact they said this ship is know for it, and due to the heavily discounted tickets everything was cut back, simply the elderly people just don't spend money so they just keep it simply and cut costs, regardless what you pay or what room you stay in. Because we decided to leave the ship we had a visit from one of the senior lady managers, she came to our room and asked why and I simply told here what I have noted here, she also said the ship is know for a much older crowd, She also said she would fix the issue with using the spa and call us back when she spoke with the spa people, Well like everything else on this ship, It never happened, No care from anyone and a very depressed ship. Maybe the Spa was contracted out?? All I can say to people wanting a cruise is to stay clear from this ship, I have been told since Princess are known for the much older crowd and specialise for this on most of their ships. I can say for Value and entertainment RCCL & NCL runs rings around them, there is just No real comparison. If you are under 70 years of age just go elsewhere, terrible ship with no care and No after sales service, there is just No one at Princess you can call write to or contact. The No care Cruise Company... Read Less
Sail Date March 2016
We took this cruise with the expectation of going thru the Panama canal locks. Found out that the ship was too long. Having cruised on NCL,RCCL and Celebrity, we were disappointed in the overall lower quality compared to competitors. ... Read More
We took this cruise with the expectation of going thru the Panama canal locks. Found out that the ship was too long. Having cruised on NCL,RCCL and Celebrity, we were disappointed in the overall lower quality compared to competitors. #1. Balcony cabin size is not worth the additional cost. #2. This ship has too much vibration in the stern area. #3. Several areas had foul odors (sewage), and reports of poor functioning of cabin and public restrooms. #4. The buffet restaurants food was usually cold especially fried eggs and various meats. #5. The meals at the dining rooms were average, with rushed service. #6. The entertainment theater was insufficient in size -- poor ships scheduling. With the system of pre-paid gratuities, one can expect less attention from cabin and dining room personnel. Overall, this was our least enjoyable cruise, having been on more than ten, in the past twenty years. Read Less
Sail Date March 2016
We have cruised with Princess many, many times and this was one of our only two so-so experiences. First, the positives. The waiters, stewards, and other workers were great...very accommodating and friendly, and the cruise staff was ... Read More
We have cruised with Princess many, many times and this was one of our only two so-so experiences. First, the positives. The waiters, stewards, and other workers were great...very accommodating and friendly, and the cruise staff was terrific. No complaints there. There were lots of things to do and the evening entertainment was very good. We also very much enjoyed the itinerary. We only went on one of the ship's shore excursions, and it was very good as well. On the downside, the inside of the ship was looking pretty tired and shabby and run-down, and could stand to be deep cleaned, repaired and updated...both in the cabins and public areas. What stood out more than anything else on this cruise and really coloured our experience however, was the poor selection and quality of the food. It was nowhere near the standard usually seen on Princess, especially in the Horizon Court. Not everything was dreadful of course, but the food tended to very plain, and there was an inordinate amount of repetition, a preponderance of what would be cheap dishes like stews, and the preparation itself and presentation often left a lot to be desired. It reminded us of what you would get at an inexpensive "family restaurant." The preparation and quality of the food was somewhat better in the dining-room, but again the selection did not seem to be as good as we've had on other Princess ships. Interestingly, a friend of ours who just returned from England after having sailed over there from Houston on the Caribbean's re-positioning cruise in April had almost the exact the same comments. She was saying that at a Q & A session, on a Holland America ship they were on a few months ago, the captain admitted that department heads on the ships are given bonuses for cost-cutting. If that's the case with Princess as well, then the head chef on the Caribbean, was vying for a big one!!! Read Less
Sail Date March 2016
Having read a couple of negative reviews I feel compelled to balance it, in favour or Princess who, in our opinion were impeccable. There is one recent review that frankly after reading the 6th sub heading I stopped, and it says to me ... Read More
Having read a couple of negative reviews I feel compelled to balance it, in favour or Princess who, in our opinion were impeccable. There is one recent review that frankly after reading the 6th sub heading I stopped, and it says to me nothing in this world would seem to please that person. For us - the service was second to none - the food was outstanding - the cabin was admittedly tiny, but then we expected that, and the sea wasn't 'knocking us from wall to wall' although it was unusually rough, but is that really Princess's fault!! The beds were incredibly comfy, and my pillow was perhaps the cosiest I have ever had in a 'hotel' style environment. Our only niggle is the 2 pools are too small for 3.5k guests, but then it is a boat!! Having said that we feared a mad scramble for sun beds, and there were enough to go around, and incredibly it wasn't crowded either. Theatre shows - amazing!! West end standard. Alcohol - a bit expensive, but we knew that, so were grateful we didn't over indulge. NEVER saw a drunken person once! We chose to eat 'anytime' dining, and apart from the first night which coincided as my 50th birthday too (where we ate in Coral), we ate in the Horizon buffet every night and we couldn't fault the choice, or quality of food. We didn't do the formal nights as frankly dressing up and trying to be something we're not wasn't our thing and some sites were to be best forgotten!! Guys from across the pond - a 'please' and 'thank you' in customer services goes a long way, and believe me, gets noticed when it's short coming!! I was astounded at the amount of times I heard a demand for food or drink with neither word at the beginning or end of the request. The waiters may be waiting, and most were from many different parts of the world, but they didn't need to constantly be made to feel servile. More so to witness hats being worn at dinner and many not making the least bit of effort to dress for dinner, even if it was just casual dress was disappointing to see. Princess actually ask that guests wear what they would do for a casual dinner - SO, a lot of you go to dinner in short shorts and scrappy T-Shirts do you??? So - in summary, where those choose to put down a company who I believe actually couldn't really have done much more than they did, perhaps if only the company could do a review about the customers, about trying their best to please people who in truth simply will moan at anything, then that would be a review worth reading!!! As they can't - I've done it for them. For the reasons above cruising isn't for us, based on being surrounded by people who want to eat and be lazy all day every day (the sites we witnessed proved that one!!). Perhaps there wasn't enough food guys! I am English - though you would have worked that out I'm sure. Read Less
Sail Date March 2016
Compared to our first sailing with Princess, this ship did a fine job with service. The Caribbean Princess was also in better condition. On the Grand Princess (sailed 2011), the stewards and dining room staff were so overworked they ... Read More
Compared to our first sailing with Princess, this ship did a fine job with service. The Caribbean Princess was also in better condition. On the Grand Princess (sailed 2011), the stewards and dining room staff were so overworked they appeared feverish with exhaustion. While the crew certainly had to work hard on this sailing, they appeared to have been allowed time to sleep. Special kudos to Stefano at customer service, Maria at shore excursions, and our steward, Romy. Even more so for a waiter in the Lido Buffet, Andriy, who noticed I appeared dehydrated after a hot day in Grand Cayman and kept refilling my water and lemonade glasses. That may be part of his job, but I felt cared for, which isn't common. Highlights included embarkation - the smoothest we've ever experienced. Princess hit a home run with their show, Bravo, and several other shows were popular with passengers, too. With one exception, the food on the Caribbean Princess varied from not bad to pretty darn good and their chocolate specialty desserts were a big success. They had yet another home run with their coffee. Who might particularly like this ship? For cruisers who appreciate large ships with plenty to explore, the Caribbean Princess is a good choice as it rarely felt overcrowded. There are signs about not saving seats in the theater or on deck and passengers were good-natured about following the rules. If you enjoy art auctions, the Caribbean Princess is a champion. I checked with the gallery staff, and as I suspected, this vessel has more sales and a larger art gallery than other liners, even other Princess ships in the same class. According to the manager of their Effy store, the Caribbean Princess gets special consideration and greater jewelry selections as well, but that brings me to the next topic. Who might not like this ship? Enrichment gets a zero, unfortunately. Compared to lectures on Holland America, which are first rate, Princess' offerings are ridiculous. Their listed enrichment talks consisted of a jewelry seminar and another on watches. The emphasis on shopping is heavy for a deluxe liner when compared to Celebrity or Holland America. More than one fellow passenger said the pressure to buy was surprising. Overall, not a deal-breaker, but an itinerary including stops in Jamaica, Roatan, and Belize would be ideal for talks on the history of Caribbean piracy or the Garifuna people. Princess missed those opportunities and should do better. The trouble spot for me was ventilation. I'm likely a special case as I have a breathing issue (to the point I've been prescribed a CPAP machine to help me sleep though I'm unable to use one) as well as anxiety. However, I've had a particularly tough time with non-balcony rooms on Carnival and Princess while I didn't experience problems with the same kinds of cabins on Holland America or Celebrity. The fact that I had trouble with breathing a second time on Princess means I'm reluctant to sail with them again unless I have a balcony room. Honestly, I think the ventilation and AC were in good order, but keep this in mind if you also have breathing difficulties in non-balcony rooms. More on the ventilation: One more strong point for Princess was how quickly and how well they fixed a problem when a sewer gas smell seeped into the air ducts late in the cruise. No complaints there and thanks again to Stefano. However, I'll add that our temporary room up on the Caribe deck (also interior) seemed airier. There, I was able to sleep. Other than that, shore excursions went fairly well though we heard of some problems, major and minor. To their credit, Princess seemed honestly interested in passenger feedback, even the negative. The ship appeared clean, the decor pleasant if not memorable, elevators didn't take forever to arrive, and most importantly, the ship and captain provided a smooth ride, got us to every port on time, and got us home safely. Our fellow passengers were largely in good moods and seemed to be having a good time. I'm sad Princess has no plans to sail from Texas next year and hope they return soon. Read Less
Sail Date March 2016
arrival organisation was a nightmare after a long flight into Houston the rep was pretty useless had no idea who she was supposed to be meeting and only had 8 seater mini bus to transport people to the hotel, very poor, however getting ... Read More
arrival organisation was a nightmare after a long flight into Houston the rep was pretty useless had no idea who she was supposed to be meeting and only had 8 seater mini bus to transport people to the hotel, very poor, however getting onboard was much quicker and smoothly done. First port of call was Montego Bay - would recommend organised tour there, we loved Dunn's River falls, great fun. We had any time dining, sadly the food was not the best I have had with Princess it was very hit and miss, and we were served all three courses in about 35 minutes every night. The pool was taken over every afternoon by children, not supposed to jump in the pool but no-one especially the parents seems to enforce that therefore all the adults were sat around the edge, my fault when booking had no idea it was easter holiday's {they came earlier then expected} worse trip, Private Beach in cancun, supposed to be private but it's done like a relay but they overlap on people so when you arrive you have to hang about til the other people have gone before you can get a bed, poorly ran and very very overpriced. Read Less
Sail Date March 2016
This was our sixth cruise and my parents first. We took our two children, ages 5 and 7 as well. We drove from the Dallas area and my parents drove from San Antonio. We all stayed at the Best Western Suites close to the port since ... Read More
This was our sixth cruise and my parents first. We took our two children, ages 5 and 7 as well. We drove from the Dallas area and my parents drove from San Antonio. We all stayed at the Best Western Suites close to the port since they offer free breakfast and parking. The hotel was ok, but I did see moldy spots in the bathroom, very poor construction/repair work done around the hotel that looked shabby. Beds were ok. Hotel staff were very courteous and responsive. The food was decent. They were fairly organized getting us to and from port. Overall, the hotel was fine. *********************************THE CABINS**************** We had two balcony rooms. My parent's room was on the Aloha and ours was on Baja. Their bed(s) were nicer than ours. (two twins) My husband is still recovering from back pain from the awful beds. The bed was worse than some Motel 6 beds. It was really, really worn down. We even bring a tempurpedic pad with us, that is an inch and a half thick and it still didn't help. On the third day, the nearly non-existent cabin steward brought us a egg crate pad as well. It helped some, but my husband is 6'1" and 200 pounds. A non supportive bed is really hard on him. :( The room size seemed fine for my parents, but it really became frustrating with 4 of us in this room. There was not ever enough room for us to 'unpack' fully and we never got organized enough to feel comfortable. We were always looking for stuff and having to pull out a million things to get to the items we needed. We have been on Carnival Magic, Sensation, Dream, Conquest, and Disney Magic in balcony rooms. This is the smallest room we've ever had. We barely saw our room guy but at least our bed was made when we got to the room. My parents got a wonderful steward for their room. They were raving about him. The bunkbed my daughter was in was rattling ALL night long the first two nights. So, I got so frustrated that I moved the mattress to the floor and had her sleep there. It stopped the rattling! But, now we had to step over her to get to the bathroom in the night!!! ++++++++++++++++SHIP ACTIVITIES++++++++++++++++++ ++++++++++++++++KIDS CLUB We went on a ship tour as soon as we got there and were excited to check out the kids club. I was disappointed when I saw the pathetic facilities compared to some of the other ships we have been on. However, this is one of the nice surprises. The kids LOVED being in there. They had many, many activities planned and kept the kids engaged enough that they always wanted to go back! Very good job on that, Princess! +++++++++++++++++++NIGHT LIFE+++++++++++++++ We always try to go out late once or twice on a cruise, so we decided to go out one night until midnight. We walked through all the bars first, then headed to karoake. Karoake was a blast. People were being crazy. I was a little disturbed that some parents were letting their little kids hang out in there after 10... ours were in the kids club! We decided to wander up to the 'dance club', Skywalkers, around 11:30. When we got down there, it was full of cigarette smoke and they were playing a bunch of country music. (not our preference) Ugh. The smoke was the worst. So, we headed back to karoake. They were closing it down for the night when we got there and a bunch of people were leaving disappointed. :( When we walked into the other bar areas, those were shutting down as well??? There were LOTS of people still awake and walking around. I can't believe they would miss the opportunity to sell alcohol! Especially to those of us that don't smoke and didn't want to go into Skywalkers. Needless to say, we called it a night. ++++++++++Shows++++++++++++++ there were only two production shows that I saw on our agenda. Unfortunately, we missed both. But, usually there are shows every night on other ships, so I was disappointed with that. I was hoping my parents would get a full cruise experience. We were treating them for their 50th wedding anniversary. :( DINING +++++++++ROOM SERVICE+++++++++++++++++ Breakfast delivery was timely. The coffee was good. The pastries were almost always stale. :( My kids wouldn't even eat them. The cereal selection is for older people. Absolutely no cereal choices for kids. (like fruit loops, not even cheerios!) The same thing goes at the buffet as far as cereal! No smoked salmon on room service, either. :( We ordered sandwiches by room services late at night once. I requested plain, turkey sandwiches. I said "NO MAYO, NO TOMATO, NO LETTUCE.. PLAIN" three times to a guy that barely comprehended English. Sure enough, 30-40 minutes later, I get sandwiches with different combination of toppings. I try to call back and the phone rings and rings and rings. I ended up throwing away 4 sandwiches because someone couldn't understand what I said. ++++++++++++++MAIN DINING ROOM++++++++++++++++++ Me and my husband agree that the food was not great the first three nights. Dried salmon, over-cooked meats, etc. The food just wasn't what we were used to on a cruise. But, either they got a fresh shipment or a new cook, because the food seemed a lot better on day 4 on in the MDR. The lobster and prawn on formal night was fantastic. The desserts weren't as good as Carnival, though. ++++++++++BUFFET+++++++++++++++++++ There was a lot of food on the buffet that looked good, but tasted bad. We wasted a lot. :( I was happy to see smoked salmon on the buffet at least ONE morning. AND it was fabulous. On other mornings, they had other smoked fish. I wish I had tried them now. For breakfast, there was slightly disappointing corn beef hash, fried eggs on a tray to grab, egg omelets, sauteed mushrooms, etc. , and the elderly's finest selection of cereals and yogurts. Fruit was also available. The evening buffet was better than the MDR in a lot of cases, but still many dishes that need improvement. And, not to be snobby, but the presentation just didn't seem to be what we have become accustom to. I felt like I was eating at Golden Corral sometimes. One other thing about the ship that I saw in other posts--- sewer smell. Yes, I saw the reviews before and thought someone was just over-reacting. Nope. Sewer smell, especially on certain decks, and bathrooms. There are a lot of places that stink unfortunately. It wasn't in our room or in any of the areas we were staying in, so that was nice. :) We could avoid it. SHORE EXCURSIONS Playa MIA- The food was ok. Guacomole is good. Everything else is just edible. Drinks were drinks. Had a lot of alcohol. The beach water was very dirty for Cozumel. We could barely see through it. I had a drunk person fall into my back when I was on the floating water trampoline thing. It didn't feel good. I was worried for my small children when we got out there. I got them out of there as soon as I saw how stupid some of the adults were being. It would have been fun otherwise. the waterpark was nice to play in when we were done at the beach. The kids loved it. Little French Key This was not through the cruise line, so we had to leave the cruise terminal and walk up the 'hill'. We have done this before when we went on Victor Bodden's tour. It looks safer than it used to be. There is a security guard at the top of the hill. It's hot waiting. Bring WATER! We loved our day at Little French Key!! It was so beautiful. Our favorite stop. Even the food was good! I want to go back already. Goff's Cay Beautiful, but primitive. I could see some people loving this, others hating it. I was somewhere in between. The boat ride could have been better. It was so rough. 30 minutes, too! My poor mom looked terrified. I was hoping she wouldn't have a heart attack! My dad said it hurt his back. There were only two restrooms on this island that they dump about 500 people on per day apparently. There were a lot of drunks because the alcohol is strong. Be forewarned though- the rum punch is the same color as the kids punch. Bring water for your kids! The beach is really nice for the kids- it goes forever without getting very deep. The food was ok, but the smoke from the wood! That smoke burned my eyes for two hours. It was horrible. I don't have allergies of any kind, but that just about crippled me when I walked through the path of that smoke! My mom said it bothered her too. Read Less
Sail Date March 2016
This was my first Princess cruise. Compared to my other cruises all on Carnival I rated this one average. I was surprised at how much ship movement I could feel, bouncing from wall to wall on occasion. The staff was overall very helpful ... Read More
This was my first Princess cruise. Compared to my other cruises all on Carnival I rated this one average. I was surprised at how much ship movement I could feel, bouncing from wall to wall on occasion. The staff was overall very helpful and pleasant. It was disappointing that the public area bathrooms often did not work (only 1 stall for women outside of the theater-really?) The food was ok, I ate special meals (vegan) by request but even the regular meals that travel mates had were just ok. The entertainment, while good, was not as spectacular as I had hoped. There was really just one show available at different times of night vs. a main show & comedy clubs in different parts of the ship at the same time. Embarkation was a breeze-well done, Disembarkation took a little longer but still well done. We visited Tulum (at the Cozumel stop), Roatan & Belize. This was my 2nd Tulum visit and maybe because the ship was running late & we didn't have any time left to see Cozumel but it just was not much fun. It has become way too commercialized (a Starbucks?) and the walk from the bus to the ruins was further than advertised. Won't do it again. Did Mahogony Bay snorkel/clamshell in Roatan - definitely would do again. The beach is quite busy but the water was very nice & service was good. Get there early for a good clamshell. (which I recommend) The Altun Ha ruins/river tour in Belize was quite nice-they even managed a visit by the Taiwanese President! (actually he just happened to be there that same day). The ruins are very nice-you can climb to the top. The boat ride was a bit long for me but was interesting w/ monkeys, crocodile, bats & iguanas. We also had time to kill in Houston on our way back & opted for a bus tour of the city & drop off at airport rather than the standard shuttle ($50/pp extra) and it was well worth the money. Makes us want to come back to Houston just to visit. I can't say that this was not enjoyable because I think any cruise is enjoyable-after all it's a getaway right? no work, etc. I also am not sure I would do Princess again. Maybe I'll give it another shot. Jury is still out. Read Less
Sail Date March 2016
We are experienced cruisers, but this is the first time we have ever cruised with Princess. 29 members of our extended family joined us over Spring Break to help celebrate our parents' 60th wedding anniversary. The staff was very ... Read More
We are experienced cruisers, but this is the first time we have ever cruised with Princess. 29 members of our extended family joined us over Spring Break to help celebrate our parents' 60th wedding anniversary. The staff was very helpful in making the celebration -- and the entire week -- special. The food in the Palms dining room was very good -- in fact, the best lobster I've ever eaten. The prime rib was a bit disappointing, but the other beef dishes were very tasty. I was not terribly impressed with the quality of the fish dishes other than the lobster, but I am very particular about my fish. My daughter-in-law, granddaughters and I are all on a gluten-free, dairy-free diet and the staff was very diligent about ensuring that we had gluten-free bread, muffins, pasta and other gluten-free choices as well as special desserts prepared without dairy or gluten. The shows in the Princess Theater was outstanding -- especially Piano Man and Bravo! We enjoyed the Voice of the Seas competition on the final night, although the way they set it up, the singer who was clearly the crowd favorite was bumped out by the three judges. There were plenty of activities to keep us busy from movies under the stars to bingo to lounging by the pool -- and the spa offered some very nice options (and great massages). Read Less
Sail Date March 2016
This was my first cruise and my husband's first as an adult. We enjoyed it very much. It was very low stress and relaxing. We plan to do more cruising the the future. Ship: The ship was clean, well maintained, and nicely ... Read More
This was my first cruise and my husband's first as an adult. We enjoyed it very much. It was very low stress and relaxing. We plan to do more cruising the the future. Ship: The ship was clean, well maintained, and nicely appointed. While each bar had its own vibe and decor, the three dining rooms were all very much the same. Once I was in a dining room, I couldn't tell which one I was in. It would have been nice if the dining rooms had more varied decor for variety. At anytime of the day or night I could find a quiet spot to read, play board games (we brought a few with us) or watch the water. Or you can always find a lively spot if you prefer. The staff was mostly good but not exceptional. We didn't use the pools but there a lot of them. At least one was adult only with hardly anyone in it. Still the pools were a little small. I would have used one if there had been a lap pool. Dining: We had anytime dining with the unlimited soft drink package. The dining was not really "anytime" as we often waited in a long line for a table. I loved the food in the dining room but my husband did not care for it. It was too gourmet with too much sauce on everything for his tastes. He normally love Eggs Benedict but was disappointed by that dish in the dining room. I loved my dining room breakfast. The best part of smoked salmon and cream cheese on a toasted bagel. Also good granola and yogurt. At dinner, on the first night I ordered a cheese tart (which is an entree) for desert and they were confused for a second but were happy to oblige. At our last meal in the dining room, I didn't like my beef wellington and they happily replaced it with something else more to my liking. Also, the soft drinks served in the dining room were flat and they seemed mostly unwilling to fix the problem. One server, sent his assistant to a nearby bar for our soft drinks and another brought us soft drinks in a can. But others were less helpful all the manager did was blame it on the manufacturer of the drink dispenser. The buffet lacked variety. In the AM the eggs were cold and the pastries stale. We also ate one night in the Italian restaurant and once in the Steak House. The food in the Italian restaurant was okay but not really worth it. The service was mostly wonderful but ... at another table one passenger had taken off his shoes and socks and was getting a foot massage from his son. It was formal night and this seemed well outside the dress code. Even at McDonald's you have to wear shoes. I complained to the waitress but she said there was nothing she could do about it. Not very romantic. The steak house was wonderful. The service there was superb as was the food and atmosphere. We would have eaten there again but it was our last night on board the ship. Even with our soft drink package we had to show our ship ID every time we ordered a beverage. I bought a lanyard (none provided) so that I would always have it on me in easy reach. My husband kept his in his wallet and got very tired of taking it out. We would have been willing to pay more it we could have ordered drinks without the fiddlyness of showing our card every time. Next time we will skip the drinks package and stick to the included drinks of water, tea, coffee. Be warned at least one bar charges for basic coffee even though basic coffee is supposedly included in the cost of the cruise. Entertainment and Activities: I was disappointed that there weren't more scheduled activities. I like more live music and dancing. I'd also like presentations about the upcoming ports covering history, culture, geography, and economy but none were offered. We went to one show in the theater which we enjoyed but there was too much opera singing for my husband's taste. The best activity was the star gazing but it was only offered once the entire cruise. Also, they turn off deck lights on the top deck to better see the stars (good) but when the talk is over they turn the lights back on (bad) so that you have no time just to look without all the yammering. They said it was for safety but they could have given us 30 more min of supervised (for safety) but silent dark to just soak in the night sky. Also the talk was all about the mythology and nothing about astronomy. I would also have liked a talk about ship operation and navigation. Ports: The towns are very poor and ugly. There is nothing glamorous, exotic, beautiful, or quaint about them. The water was gorgeous. The weather was warm and pleasant. Shore Excursions: We booked an excursion for each port and were happy with them. When we first booked, we wanted to do the the America's Cup Race but it was wait-listed so we booked a snorkel thing instead. Luckily someone canceled and we got into the America's Cup Race and had no difficulty canceling the snorkeling but we did have to ask them to do it. It was not automatic. Then, because the water was so beautiful and we weren't doing the snorkeling, we asked to change one of our other excursions to include time at a beach where we could snorkel and we had no problems getting that taken care of either. In Cozumel we did the America's Cup 12-Metre Yacht Race. I highly recommend it. We hope to do that excursion again it was so much fun. In Roatan we did the Gumbalimba Preservation Nature Park & Scenic Drive. We added time at the beach to this one and it came with lunch. It was okay. The scenic drive wasn't very scenic and we didn't get enough time with the monkeys. The lunch was cold hamburgers and there wasn't enough food. The beach was wonderful but the snorkeling was just so so. In Belize we did the Lamanai Mayan Ruins,Mangrove River Cruise & Lunch. I'm glad I saw the ruins once but they were not very interesting compared with ruins I've seen in Europe. The river cruise was loud and windy. Don't expect to see wildlife. I think the noise of the boat scared it all away. Lunch was very good, home-cooked, and the best meal we had on the entire vacation. Embarkation/Disembarkation: The cruise leaves out of our home city. In the morning we drove to the cruise terminal. Parking was easy and check in was low stress. The waiting room could be more comfortable and better appointed but it serves its purpose. We were early and some of the first to board. We had plenty of time to get lunch on board, take a self guided tour of the ship, and unpack. Then sit on the back deck, enjoy a drink and discuss the geography of the area. Then we sailed away thru the ship channel and watched the land pass by. At the ports, getting on and off the ship was easy if a little crowded. At the end of the cruise we had a choice of walking off with our luggage or having them unload or luggage for us. With the second option you have to pick a specific time to disembark. We wanted to be flexible so we chose the first option only to find out that those folks have to get off first very early so we switched the the second option but had to give them our luggage the night before. In the end it turned out well but it could have been better explained in the first place. We were looking for a relaxing stress-reducing week and we got it. We especially liked that there was no air travel involved nor long car drives like all our previous vacations. It was also very affordable. We understand that this is that last season that they are offering the cruise out of Houston but we will take a similar cruise again in the future out of Galveston. We will do the America's Cup Race again and spend the other days snorkeling off a sail boat. We will try a different cruise line in hopes of better dining. We will get an interior cabin towards the front of the ship. Read Less
Sail Date March 2016
This was my 5th cruise, but my first cruise with Princess. I have sailed with Disney and with Carnival for my other cruises. I absolutely love cruising and being out on the ocean, and try to look at the brighter side of things when things ... Read More
This was my 5th cruise, but my first cruise with Princess. I have sailed with Disney and with Carnival for my other cruises. I absolutely love cruising and being out on the ocean, and try to look at the brighter side of things when things happen because I believe it's what you make it. This cruise tested me and my attitude, that's for sure. I took my niece for this cruise, this is her 3rd cruise, and it was quite the adventure we will never forget. She was turning 14 at the end of the cruise, so it was a celebration while on board, but I'll cover that in a bit. We drove to Houston on Saturday, March 5th, and stayed at the Marriott by Courtyard at NASA. It was a nice hotel, and we enjoyed it. No complaints other than there was no "free" breakfast, but we knew that before we booked, and planned on eating lunch on the ship, so it wasn't a concern. Driving into the hotel was beautiful, there were structures of astronauts and planets and lovely palm trees. We stayed in an accessible room apparently, as we had a doorbell and none of our surrounding rooms did, but being a child of someone who requires accessible rooms, I wasn't impressed at anything else in that area, as the doorbell and light was the only thing I noticed that was really different than any other room. The room was clean and very spacious. There was a desk with a chair and also a sitting chair. There also was an iPod dock (something we read about in the advertisement when we booked the room), but it was for older apple devices, as the charging port was the larger style instead of the smaller newer ones. No biggie since we brought our own chargers for the cruise. We got up and drove to the port, it was an easy drive, about 10 minutes away. We prepaid for parking and saved $5. We dropped off luggage with a porter first, then we had to drive all the way back around and check in with the ticket booth. We were directed where to park and the shuttle was right behind the car waiting to pick us up to take us back to the building. We had to stop at a table and fill out a health questionnaire and then proceeded into line and was quickly checked in. We were handed two ship maps/deck plans with our cabin number on it. We both traveled with our birth certificates, and nothing was ever said about her not being with another adult or not being my child, but I had a notarized statement ready just in case, as well as my marriage certificate, as we have been asked to provide both on previous cruises (but not every time). Back to back boarded first, and then we were able to board. We went straight to our cabin, R407. It was an inside cabin that was sideways. Pictures I had previously found online led me to believe the cabin was much larger than it actually was. We have stayed in sideways cabins before (on DCL) and it was our favorite, but I was shocked at the size (or lack of) of this cabin. Our cabin steward came and introduced himself. We checked out the bathroom, and I'm still trying to get over how incredibly small the shower was. This was the smallest room, the smallest bathroom and the smallest safe I have ever had. I have a hipster Vera Bradley purse, and it wouldn't fit in the safe. So I tried putting my folder of documents in there, and it wouldn't fit either (it's a regular size folder). I also noticed there was no drain in the bathroom floor (other than the actual shower drain), like I'm used to on Carnival, and I did flood the bathroom several times (even the water didn't have enough room in that shower! Ha!) We pre-ordered the Sodas and More package, and was expecting the cups to be in our stateroom, but they weren't. Once we unpacked (our luggage arrived while we were unpacking our carry on luggage), we decided to go explore and have lunch. I stopped at a table they had set up for the beverage packages and asked about the cups, and he stated if you pre-order the package, you no longer receive the cups. I stated that that was disappointing and ridiculous. We did receive the cups in our cabin on the 3rd night with a note saying we pre-ordered that, and that we prepaid our gratuities. I also requested on the last night a cake be delivered for my niece's birthday, they also informed me the door would have some decorations. I brought some just in case, because I noticed every time I spoke with someone on the phone about anything, it was different every time, so I wanted to be prepared. Of course, there were not any decorations, so I hung my own, and the next night, we had the ship decorations added. We went to lunch at one of the sit-down restaurants and met some really nice people. We had to share the table with 3 other couples. Lunch was good, service was quick, especially the drinks (Carnival I feel fails in this area). After lunch I stopped by Guest Services to see if there is a limit I could put on my niece's card, and they informed me that isn't how it worked, but I could block some spending from bars, shops and casinos. I just left it alone, as I felt she was responsible enough and we had agreed on an amount. Turns out, there wasn't really anything either of us was interested in buying in the whole 7 days, so she didn't spend a single penny. We were both pretty disappointed with that. The night before we left, we found out we weren't going to be visiting Princess Cays (VERY disappointing), so we went to the excursion desk to try to find something for Nassau (they replaced PC with Nassau), so we booked the Discover Atlantis tour. Then it was time to go to the Muster Drill. We had to take our life jackets (you don't on CCL and DCL), but at least the drill was indoors. We also had to try on our life jackets which scared my niece because she already knew about the generator, and being that in depth of a drill, she wasn't used to, so she was nervous. After that, we went to the "Sail Away Party", but left early because it wasn't much of a party at all, at least not to our standards. We made our last phone calls before putting our phones on airplane mode and got connected to the Princess @ Sea app. You have to find your account number to add people to your list, and you don't get notified of any new messages, so the only thing we wound up using the app for was checking our stateroom balance. She was pre-registered for the youth club (the teen one, Remix). There were 70 total kids onboard. 70. Out of 3,000 + people, only 70 of them were children. It was spring break in Texas. I had heard that Princess is labeled as "Heaven's waiting room", and after this cruise, we believe it! There were scooters, canes & walkers EVERYWHERE. I have NOTHING against that, like I stated before, one of my parents is disabled, and uses a scooter, and a cane, and I am fully aware of the need for those things, and have respect and courtesy for those people, but I can't figure out how we didn't have power failure at night when all of those things had to recharge! I had never in my life seen so many. We finally made an ongoing joke the whole cruise to see how many groups we could find - knitters, readers, card players, and bar hoppers. (Every single time we went by this one bar, the same couple was there, and in the same seats.. seriously - every. single.time.) This cruise / cruise line / ship is not for young families or children. They seemed to have one CD that they played on repeat the entire 7 days in all of the public spaces, and about the "newest" pop song on it was "Shake It Off" by Taylor Swift. We went to dinner in the Island Dining Room (we had anytime dining) around 5:15 and had no wait. The service was good, the food was alright. We went to the 7:00 "Welcome Aboard" show. It was okay. The theater was small to have a ship occupancy of 3,000 + people. It wasn't like Carnival, but more like Disney. Arms on each seat instead of couches, and in one side of the arm, there is a table you can pull out- but if you have any size stomach at all, don't count on using that. Around 10 we went to the room, basically for a lack of anything else to do. We figured maybe tomorrow would be better since it's a day at sea, usually there are lots of activities happening on those, so we were looking forward to it. Turns out, every single day was a bore. I am one of those people who cringe when I hear someone say they are bored. I was raised not to say that, and that there is always something to do, but I was actually bored on this cruise. They had a holiday sale, and the shirts were $10 each. We got excited and ran to the shirt table, to find that the shirts said Western Caribbean, Cozumel, Belize and Roatan. (NOTE - our ports were Eastern Caribbean, Key West, Freeport and Nassau)..... I still can't figure that out. Another day, they had a "special" sale - 2 shirts for $20. IT WAS THE SAME EXACT SHIRTS. And, it's the same exact price!! We are still laughing about that one. On the "Fun Day At Sea", there were events like golf chipping in the pool, some movies, the shopping spotlight show (which we think should be renamed "The Diamonds International Show" - as that was 95% of what was discussed..... for nearly 2 hours.) The free gifts were some bamboo lei's, a Del-Sol tote bag, 1 shirt, 1 frisbee and a "diamond" necklace. This night was formal night, and people do go formal pretty well on this ship (comparing to CCL). The lines were SO long for dinner, we decided to go back, get "normal", and head to the buffet. We didn't want to miss the show (that's about the only thing exciting we had been waiting for all day). The buffet was good, and actually, due to menus in the dining room, we ate the buffet nearly every night. One night they had fried chicken on the menu, so we went, and sat next to a lady who informed us fried chicken was one of the worst things you could put in your body, and we had to hear a health speech during the whole dinner. The fried chicken was gross, and we couldn't eat it. We hit the buffet after the show. Note - I normally NEVER miss dining in dining rooms for dinner. In fact, out of 5 cruises, this was the first time I had ever eaten in the dining room, so eating in there nearly every night really says something!! I normally love dressing up and going to the MDR and enjoying the atmosphere, but not here. Not this time. We went to the comedian's show in the Explorer's Lounge. A lot of shows and games were hosted in this lounge, and if you want to go, get there AT LEAST 30 mins. early to get a good seat (We usually shot for an hour). The comedian was hilarious and the best part of the cruise! We were sad he didn't win Entertainer of the Year (that was happening during this sailing). We hit the Captain's Welcome Aboard "Party", and saw the "champagne waterfall", and the line of people to take a picture of themselves supposedly pouring some champagne, but the captain actually did the pouring, and it really wasn't a waterfall. It took 12 bottles, so you can imagine how long that took, with people stepping up a small ladder, smiling, pour a few dashes, and then the next person came. We went to a few game shows they had onboard, Majority Rules, Marriage Game Show, Liar's Club, Yes/No Game Show (our favorite), etc. You don't want to miss the Yes/No Game Show, it's pretty funny watching people try to avoid saying yes and no for 3 minutes, and most people can't make it. The evening show in the theater was Born to Be Wild or something like that. We sat in the middle of the 2nd row. The rows are close together in that once your in, you don't leave until it's over if you are in the middle. We never sat in the middle again. This show was supposed to be about a road trip and had songs such as "Life is A Highway", "I've Been Everywhere", etc. I'm still trying to figure out why the female dancers dressed as night walkers (thong leotards, SUPER mini skirts, bras, etc.), and danced as if the only thing missing was a pole. My niece turned and looked at me when the thong lady came out during "Life is a Highway", and our jaws were both dropped. Now, the old man in front of us was clapping and cheering, and we thought he may have a heart attack he was so excited. I would have been REALLY upset if my child was younger. I just don't understand the need for that with those kinds of songs, and for a "family" friendly show. After the show, we walked around the upper decks to see if anything was happening (we usually don't go to bed until around 3 am on CCL and DCL), and usually by 10:30 this ship was pretty well shut down other than the casino and the piano bar. The next day was supposed to be Key West, but as we sailed right by it, it was decided that it was going to be cancelled. The captain came on the intercom system and said due to the wind we were not able to dock. Trust me, the ship's atmosphere REALLY sank after that!! We ran to the shore excursions desk to find something to do in Freeport now, as we were just going to "wing it" since we knew we would be having lots of fun in Key West and in Nassau, but now, I was determined the rest of this trip was not going to be ruined. Of course, like everyone else, the whole reason we picked this week was for KW and PC, and now that both were cancelled, I was rather irritated that I didn't just wait a week (the next week is my spring break and I was off). I do understand the weather is out of people's control, but I don't understand about Princess Cays. Supposedly the generator was not working correctly and we were informed we wouldn't be able to travel at full speeds, but we did. There was a lot of discussion about that among passengers. Before the 1:00 port time, there wasn't much going on, Knitters & Knatters, Back Pain Relief, Jewelry sales, Art sales, etc. They announced they would be putting out a new Princess Patters that would start at 1:00 with new activities. Not much was offered different from before, with the exception of a few games (pictionary, etc.) Pretty disappointing day. I had been looking forward to the Stargazing that they have been advertising a lot, and I love stars, but it was too windy, so they cancelled that also. The employee stated they would try it again on our last night at sea, so I was hopeful (NOTE - the last night at sea was gorgeous, and I have never seen the moon shine on the sea quite like it did that night - and NO, they did not reschedule stargazing!!) For Freeport, the Shore Excursion employee recommended we do the All-Inclusive Beach, and we did. There wasn't an option to not do all-inclusive, and most of the choices were garden tours, history tours, etc., so we jumped on this opportunity even though we don't drink. We met off the ship in the pier, and had an A/C bus ride to the beach (about 20 mins away), and it was only us cruise passengers. It was a BEAUTIFUL beach. They did serve alcohol to an underage kiddo - more than once actually - because he and my niece became friendly (I told her after watching him partake of the drinking games 3 times and downing shots like it was nothing - she is to no longer hang out with him!). His parents were busy doing their own thing - like they did the whole entire cruise. It was apparent this kid has his own room with his little brother and mom and dad didn't have any control or care what happened, as he even talked about the bar staff on board giving him drinks one night when we all had dinner together. (This was before the beach, and I thought he was just trying to be a big shot in front of my niece, I now realize he was probably serious, and he probably drank it!) We tried to make it to the magic show for 2 of the shows, but couldn't find a seat for the one did in the Explorer's Lounge. Each contestant for Entertainer of the Year performed 2 shows - one in Explorer's Lounge (the place you need to get to 30-1 hr ahead of time), and one in the main theater. Each show was supposed to be different. My niece stood the whole time for this magic show in the back, but I went and sat in the Piazza area and people watched. The night before the last night, at 4 something in the morning, we awoke to our drawers flying open, hangers banging, and some strange noises. Come to find out, we were in the middle of a pretty bad storm. Most all of us and our neighbors were out of the cabins (pj's and wild hair and all!) and several of us went to the top deck to see what was happening, and then down to deck 7. I have some video of the waves from deck 7, and it was really something! It was a LONG night that night, because by this time, we were so done with this cruise, and now the storm, and we were just ready to go home. I also wanted to note, there were no towel animals in our cabin. To some, that's probably not a big deal at all, but it's pretty sad for us when it's something you look forward to. The service on this ship was great and overall speedy. I really enjoyed having the Sodas & More package, we enjoyed a total of 73 mocktails over 7 nights, so it was worth the price for us ($8.05 per person, per day). We went to one of the "Fun Deck Parties" one night, and it was literally just me and my niece, and one person walking by.. which I also have on video, because I knew my friends and family back home would find it hilarious, comparing to what we've done before. Overall, if you are 70+, you will probably enjoy this ship. And I don't mean that to be rude, not by any means!!! If you are looking for nothing to do, you will enjoy this ship. But don't go expecting to have fun in the same sense you would on a CCL or DCL ship (Again - I don't drink alcohol, I'm not some party animal, and I don't go to night clubs... but I do enjoy people watching, getting something to eat, trivia's, games, comedy shows, and so on... not just knitting and origami....) Read Less
Sail Date March 2016
First, a caveat. I assume a lot of people like Princess. After two cruises, we do not. We are Celebrity Elite status cruisers and find Princess no match for Celebrity. So, maybe my comments will help others who are not sure what line to go ... Read More
First, a caveat. I assume a lot of people like Princess. After two cruises, we do not. We are Celebrity Elite status cruisers and find Princess no match for Celebrity. So, maybe my comments will help others who are not sure what line to go with, to make a decision based on this information. Getting on and off were fine. The food was good, except I felt the beef items from hamburgers to steaks were not top quality. The Horizon Cafe has a low ceiling and is not a very pleasant place to eat, nor is the way the buffet is laid out very convenient. The staff was fine - good, hardworking folks. #1 - The Fitness Center is above a deck of cabins, so one cannot use the treadmills until 8 am and must stop at 10 pm. #2 - Scoops Ice Cream only has runny soft serve. Traditional hard ice cream is not served. The place itself is not attractive or enticing. #3 - There are no veranda rooms with a third bed on the floor. Those rooms only have upper berths. You have to go to a mini-suite to have a 3rd bed. #4 - Smoking in the Casino wafts into the Princess Theater, stinking up the place. #5 - Milk, no matter where served, is not cold. They do not have stainless steel refrigerated dispensers. #6 - Cocoa packets are not offered at the coffee/tea/water bars. #7 - The TV was mounted kitty-corner on a shelf above the fridge. From sitting in the bed, you have to extend your arm to change the channel or turn off and on. The shelf impinges on the view of the screen. Also, the corner of the shelf is a hazard - if you bend down to reach into the fridge and stand up, you can easily bump your head, which I did twice. #8 - Good movies were shown on the outside screen. We were told they would be shown on the TV the next day. Finding out the times was impossible. Princes has an ancient TV system that runs an interminable scroll about what is on the TV. It is not updated promptly each day, and the outside movie was never on the scroll at all. Inquiring twice about the time of a movie, and planning to be in the cabin to see it, we were given incorrect information twice. #9 - The room was small and dull. The doors are very narrow, and upon entering the room is not at all inviting. Tiny bathroom. No couch, and a chair, table and nightstand had to be removed for a roll-away be to be used. (A lousy roll away bed, I might add.) [Our travel agent made an error on our booking. We needed 3 beds and specifically did not want an upper berth. Princess has no veranda cabins with a 3rd bed on the floor.] #10 - "You can't get there from here" - We hated the layout of this ship. Sometimes stairwells were roped off. Some elevators do not go to the deck you need, and you have to get off, go up or down on the stairs,across, and then reach your destination. Service elevators were in public areas, which we had never seen before. #11 - Adult quiet areas. Had to find unless you wanted to pay for "The Sanctuary". There was a tiny adult pool, but it had few loungers, and offered no shade at all. We will not be cruising Princess again, and regret the waste of money that this cruise was. Read Less
Sail Date March 2016
Cruise ship was in poor maintenance, toilets constantly backed up, rusty and dirty balcony. Blanket had brown stains on it, the television was placed such that the remote did not work properly, the buffet was lousy, particularly the ... Read More
Cruise ship was in poor maintenance, toilets constantly backed up, rusty and dirty balcony. Blanket had brown stains on it, the television was placed such that the remote did not work properly, the buffet was lousy, particularly the breakfast selection. Two of our three destinations were cancelled, one due to engine trouble with the ship. But by far, the worst aspect of the cruise, was the customer service. Easily the worst customer staff I have ever had the misfortune of experiencing. Constantly making promises that were never met, claiming supervisors/management would be in contact with us concerning our issues. None of these things ever happened. The only compensation given for all these issues was a paltry $50.00 credit, and a credit towards a future cruise booking, which we won't be using. Apparently their idea of compensation for such a poor experience is the customer giving them more money. Company and staff refused to take ownership of any of the problems, and the story was different depending on which person you spoke to. We will be booking all of our future cruises with a different cruise line. The only positive parts of the cruise were that embarkation and disembarkation from ports of call were very easy and went quickly. Read Less
Sail Date March 2016
First of all we have 9 cruises with Carnival and was very excited about going on a b2b on Princess. So, many of our comparisons were based on our experiences with Carnival. We have always gotten a balcony cabin so booked sidexside with our ... Read More
First of all we have 9 cruises with Carnival and was very excited about going on a b2b on Princess. So, many of our comparisons were based on our experiences with Carnival. We have always gotten a balcony cabin so booked sidexside with our Canadian friends, who have never cruised before. We are in our middle 60's. Embarkation and parking was so smooth at the Houston Bayport Terminal. Too bad they are leaving this port. Was surprised to get on the ship in a area by the elevators. No fanfare at all. Went straight to our cabin. Nice. Liked the little larger balcony and "Smith" opened the door between our cabins. We used a bungy to keep it open. Smitty was a great cabin steward. Always had a gentle smile. My biggest complaint about the cabin was the very small shower with a stationary shower head. The bathroom is smaller overall. Several mornings our toilets wouldn't flush and they had to work on them in our area. We found almost every public bathroom had stalls blocked due to maintenance and so there were always lines in the ladies room. Lots of sewer smells throughout the ship for two weeks. The beds were very comfortable with great pillows. No top sheep, just the duvet. The towels were very worn. The robes provided were thin waffle-weave cotton. To begin the cruise we had a huge disappointment. There was a letter stating due to generator problems we wouldn't be going to the Princess Cays but would stop at Freeport instead. Then a half an hour from Key West we were informed we wouldn't be stopping there due to high winds. They gave us a $100 obc for missing this port. Freeport and Nassau aren't my favorite ports. Just hit the beaches and dealt with beggars all day. This cruise was filled with a lot of older people. I can see why. The enrichment activities center around jewelry shopping, art auctions, and spa treatments. Very few fun activities. If there was a trivia game or something fun going on we had to go an hour before to get a seat. We only seen Lee the cruise director before the evening shows. The shows were pretty good. Enjoyed comedians AJ Jamal and Steve Noris. The singers and dancers were good but didn't see that much of them. There was nothing going on as far as late night comedies, etc. it was pretty boring. Nothing fun ever on the lido. No one danced, etc. We had 8:00 traditional dining in the Palm. Ernesto and Richard were excellent servers with Giovani as the Head waiter. He even cooked a couple of dishes for us! Dinner was the highlight of the day for us. Enjoyed almost everything ordered. No complaints. Breakfast in the dining room was a huge disappointment. Not much of a variety and not great service. The lido was same ole, same ole everyday. After 14 days we were so tired of it. No waffles. You have to pay for hot chocolate. They have one ice cream bar and it wasn't very good. There were always lines and waiting for a place to sit. Just couldn't find much variety on this ship for food. The iced tea and lemonade was always so watered down. One night we had a storm and there was water coming in from the balcony clear across the cabin soaking the carpet and bedding. They gave us a $50 obc. It happened in numerous cabins and we were on deck 15! Customer service was okay but they seemed to be rude to many people. A lot of the staff just ignored you and weren't too concerned about service. Quite often we saw spilled drinks and food just sit there for hours. We found a few very nice servers and enjoyed visiting with them. The second week to Cozumel, Belize and Roatan was great. We went to our favorite, Paradise Beach, on Cozumel. Hired a taxi for a tour and went to Henry Morgan's at West End in Roatan. We booked a fabulous day with cave-tubing.com in Belize. Disembarkation was okay. Lines were long but that's to be expected. No problems. Overall, we will go back to Carnival with a huge smile after this. We truly missed the fun activities, people enjoying themselves and friendly smiles from all of the staff. Read Less
Sail Date March 2016
The cruise my wife and booked and what we actually sailed ended up being two different things entirely; and while there was disappointment that we we unable to dock in Key West, we did end up going to Nassau which was very nice. Before I ... Read More
The cruise my wife and booked and what we actually sailed ended up being two different things entirely; and while there was disappointment that we we unable to dock in Key West, we did end up going to Nassau which was very nice. Before I proceed with this review any further, I need to address some misinformation provided in the previous review by bcsjr. In fairness to Princess they did send my wife and I an email the Friday prior to sailing that due to a generator issue (not an engine problem as suggested in the other review) the ship would skip Princess Cays (their private island) and would be replaced by a stop in Nassau so the ship could return to Houston in time. Secondly, while we did skip Key West due to strong winds causing unsafe docking (on a sunny day I might point out) we ended up spending an extra day at sea. Princess provided compensation of $50 per person in the form of on-board credit as well was 25% of the fare we paid as a credit towards a future cruise. All of this we found fair and more than reasonable. While we were disappointed, we did not let it ruin our vacation unlike many other passengers who complained the whole trip endlessly. If you travel by ship, you have to be more flexible and understanding and not so rigid and demanding like we found so many of our fellow passengers to be. Embarkation was very smooth. My wife uses a wheelchair and the staff were amazing and we were on-board in no time. The only issue we had was the dining noted on our cruise cards was incorrect and I had to stand in line at passenger services once we boarded to get it fixed so they reflected the dining preference I had confirmed for months in Princess' Cruise Personalizer. I try to avoid these long lines on the ship on the first day, but it was handled very well by the passenger services staff. I did find that they are a tad jaded, most likely from dealing with so many people yelling at them. As for the cruise, the entertainment was very good. They had a visiting Soprano on the ship who was amazing we saw her in the production of Bravo and during her own show on the last day. The ships singers and dancers were average (some nails on chalkboard moments). We also experience the Voice of the Ocean patterned after the TV show and found the passenger talent to be quite good and the judges very funny. This cruise also played host to Princess' annual Entertainer of the Year Awards where they showcased a singer, comedian and magician who are supposed to represent the best of Princess. The singer was good, the magician was kids birthday party level, but the comedian (AJ Jamal) was fantastic and really funny as well as very nice and personable when you saw him around the ship (he always engaged the passengers). We were not a fan of the Wake Show the cruise director did everyday on TV, it was one endless infomercial for EFFY (the only jewelry line on the ship) and really told us nothing about the ship, activities or ports of call. Dining room and food were fantastic and when we did have an issue it was quickly rectified by our amazing waiter Abel. We ate all of our meals in either the dining room, International Cafe or room service (which was timely and good); we avoid buffets given the "piggy" and rude nature of our fellow passengers in this type of venue. Our idea of dining is not dealing with lines of aggressive, pushy people who think they will never eat again unless they elbow someone for a sandwich. Overall we had a great time. We did not do any excursions given the limitation of wheelchair accessible options, so we explored Nassau and Freeport on our own which worked out just fine (and made easier by the incredible weather). As Platinum members we did enjoy a few perks, but Princess could learn a few things from Royal Caribbean and ramp up the perks. Finally, as for the condition of the ship; it was in very good condition overall and seemed to be maintained well in the public areas. We did have some issues with the cabin which I will address in the cabin review. This was our third time on this ship over the last 2 years and we found the staff friendly and the ship easy to navigate, especially for someone with accessibility issues. My biggest disappointment came from some of our fellow passengers who need to learn better manners. Read Less
Sail Date March 2016
We booked the March 6, 2016 Eastern Caribbean cruise to accommodate a family member's vacation. We flew to Houston one day before and settled in a hotel near Clear Lake, 15 minutes away from the Houston Bayport Cruise Terminal. We ... Read More
We booked the March 6, 2016 Eastern Caribbean cruise to accommodate a family member's vacation. We flew to Houston one day before and settled in a hotel near Clear Lake, 15 minutes away from the Houston Bayport Cruise Terminal. We took a taxi to the terminal and were onboard in 15 minutes after arriving at the terminal. There were lots of staff working and boarding was very efficient. The ship is a bit worn as some of the elevator panels had chipped paint. Once onboard, we received a letter in our cabin from the Captain informing us that due to a diesel generator problem, the ship was not able to travel at full speed. Adding to the fact that we will lose one hour for Daylight Saving Time on the last day of the cruise, Princess decided to cancel the call to Princess Cays and go to Nassau instead. This was quite a disappointment since we really wanted to spend some time at Princess Cays to enjoy the water sports activities. After one sea day, we arrived at the port of Key West and everyone was ready to stretch our legs. Unfortunately the Captain came on the speaker to inform us that due to high winds (>30 knots), that between the harbour pilot and him, they decided that it was not safe for the ship to dock and the ship would skip Key West. So we spent another sea day doing nothing. Then we got to Freeport, Grand Bahamas, and spent the time on shore shopping. it was sunny but the wind was too strong and the waves too rough to safely enjoy the beaches. Then after another night at sea, we arrived at Nassau, capital of Bahamas. Although it was sunny and hot, the wind was howling and it was not typical Caribbean beach weather. We received another letter from the Captain in the evening apologizing for the disappointment of the cruise due to various factors and offered each passenger $50 ship board credit and 25 % future cruise credit to be booked by March 31, 2017. It was a nice gesture to show that Princess cared about our disappointment. Given all the unexpected events, we had a lot of time onboard to eat, take in the entertainment and shop. We chose fixed time dining in the Palm Dining room and our waiter, Marius from Romania, and assistant waiter, Ben from Philippines, worked very hard to make our dining experience memorable. Along with headwaiter, Michael from Italy, they made the dining experience the highlight of this cruise. As with usual Princess practice, there was a different theme every night. The Italian dinner was the best of the meals and the lobster night was made into a surf and turf night. We did not find a need to pay to go to the specialty restaurants as the service and food quality were already very satisfying. The entertainment was also worthy of commendation since Princess put on two production shows with their four singers, nine dancers and the band. They also invited a guest soprano, Jennifer Fair, who added a lot of volume to the shows. She also gave a solo performance on the last night of the cruise. There was also the Entertainer of the Year competition with a vocalist, a magician and a comedian performing multiple shows throughout the cruise and passengers got to vote for the top entertainer. These three were the top attractions in the Princes fleet in 2015 and of course their performances were all very enjoyable. The other surprise was the jewellery shopping onboard. We normally do not buy jewellery onboard as we did not know the value. For this ship, Effy has taken over the jewellery shop and they sent their "ambassador" Zoran to introduce the jewellery pieces. He was a most dynamic fellow and gave at least two talks everyday in the Effy Shop about the various precious stones. He got a few Effy collectors to act as models and appealed to our greed by holding raffle draws at each talk. Other notable entertainment included Bert Stratton, the pianist/ vocalist, performing in the Crooners Bar. The nightly crowd got so big that Princess moved him to the larger Explorers Lounge on the last two nights. He really knew how to entertain the crowd and got everyone participating in the singing. The ship was always busy with the usual Princess band, violin duet, body balancing pair, bingo and art auction. Even though we travelled on a Princess ship in December 2013, we found that the activities were very enjoyable. Disembarkation was also surprisingly smooth. On the second night of the cruise, we were asked what time we wanted to disembark. As I booked a private shuttle to the Bush International Airport, I requested 8:30 a.m. On the last night I was assigned 8:20 a.m. disembarkation. The terminal building was large enough that disembarking passengers did not have to wait too long to get through Immigration and Customs. It took one hour on the freeway to get to IAH. Although it was not a cruise that we expected (only getting one of the original three ports of call), all in all we found it very enjoyable. The staff was Princess' biggest asset. Read Less
Sail Date March 2016
Our embarkation port was Houston (Bayport). It's about 60 to 90 minutes depending on traffic, from the airport to cruise terminal. We drive our car car and park on site for about $100/wk. safe gated area. Embarkation is very ... Read More
Our embarkation port was Houston (Bayport). It's about 60 to 90 minutes depending on traffic, from the airport to cruise terminal. We drive our car car and park on site for about $100/wk. safe gated area. Embarkation is very efficient. Usually no long lines. Very informal boarding. No officers in site. Mostly security who are very quick about scanning cards. We did not disembark except at mahagony bay. Nice chair lift ride to the beach. There is a fee. Food on board was average cruise fare. With the exception of breakfast at Sabitinis each morning. (A suite perk) varied menu and well prepared. The steak house was also very nice. Although too much food. Bar service at crooners was very good. Ask for an Amalfi Collins. This itinerary is familiar to us, we have taken it several years in a row. We've sailed with Princess over 20 times and have been generally pleased with food, service, entertainment, cleanliness of our staterooms, and value for our money. We are experienced cruisers having sailed with other lines as well. We experienced multiple issues with the cleanliness of our suite. We were surprised, discouraged and disappointed in the level of response and lack of concern shown by PRINCESS corporate offices toward our problem. We presented the problems we encountered on this cruise (with photos) and how it interfered with the quality of our vacation. We were in F305 Grand Turk Suite. We had issues with the cleanliness of the suite on arrival. There were food crumbs on furniture and under the couch on the floor, stained and grimy entry door, sticky drawer pulls, pubic hair in the tub, stains on the walls, and hair in the sheets. The shower had black mold and loose caulk along the shower floor. There was rust and mold on the inside and outside of the shower door. We talked with our room steward and he was sure he could fix the problems. We also heard from the housekeeping deck supervisor who assured us all issues would be resolved. The shower was not useable until Wednesday evening, 4 days into a 7 day cruise. My husband is 100% disabled and getting into and showering in an open tub was cold, causing him pain and discomfort, not to mention stressing his immune system. We asked for compensation for our unsatisfactory suite from customer service. We visited with Customer Service Reps on board who sincerely tried to help aleviate the situation. Five (5) days into the cruise I took more photos to show that the room was still not being cleaned properly, and showed them to the Customer Service Supervisor. The customer Service Rep came to our suite and was visibly repulsed by what she saw. She was only authorized to offer a very low amount of compensation for our hard earned money. We told her it was inadequate. She emailed corporate offices shore side on our behalf, explaining our dissatisfaction with the amount of cruise credit they were willing to credit to our account. Our cruise cost approx. $3100 US. We asked for $800 refund, about 25% the cost of the cruise. Corporate shoreside first offered $350.00. We refused this amount and then the home shore office offered $450, about 15% of our cruise cost. We had issues with our room daily, and no shower until 4 days into the cruise, We have emailed and spoke on the phone with a shore customer relation representative and have been unable to resolve this issue. As I stated we have cruised with PRINCESS over 21 times and hold stock in the parent company. We have always been confident that if there were issues or problems arose they would act as a reputable company and back their product. We are elite members in the captains circle program, but are SERIOUSLY QUESTIONING WHETHER TO CONTINUE WITH PRINCESS as our go to cruise line. Read Less
Sail Date February 2016
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