This was our 17th cruise with NCL in less than 5 years, the first 16 were just wonderful so we were really looking forward to this cruise also. After this cruise I can say that the Jade is the worst, and not an NCL standard. Most of the ... Read More
This was our 17th cruise with NCL in less than 5 years, the first 16 were just wonderful so we were really looking forward to this cruise also. After this cruise I can say that the Jade is the worst, and not an NCL standard. Most of the staff in common areas were rude, and did nothing to make you feel welcomed. We have been on the Jewel, Pearl, Epic, Getaway, Sun and Sky and have never encountered such a non caring rude bunch of workers.
We were in a balcony cabin, it was comfortable and what we expected. The first time we have cruised when we didn't feel the need to tip extra to our room steward, since he only did the basics, we told him before we left the ship on an excursion at 8AM that our laundry was ready to go down, he said I will take care of it, at 6PM it was still on his cart, so of course we didn't get it back the next day.
We tried to make reservations for dinner for the week, the first day on the ship and was told nothing was available all week until 8PM, and that we should have made them online, which we would have but their site wouldn't let us on, lucky for us Malik (maitra-d at Cagney's) was there, he asked how everything went making reservations, my husband said not good and told him what happened, he said come to Cagney's at the 5:45 time we wanted and he would make sure we got in. To our surprise when we got there, most of the tables were empty. Also surprised at the Al-a-cart menu, would much rather they raised the flat rate price than making you pick and choose what you want, made the whole experience more stressful when all you want on a cruise is to relax and have fun.
Yes the food was very good, but here again the wait person was not exceptional, but we do have high praise for Malik, one of the very few shining stars on the Jade. We also ate at La Bistro, where we met Ann the only wait person on the whole ship who seemed to love her job and made you feel that she cared how you were doing. In the buffet the greeter, sorry I didn't get his name, was one of the few who knew how to smile.
Have to say all the entertainment was very good, enjoyed the comedians, and the Masquerade duo were our favorite club singers. Activities more attuned to the younger set. Had so much fun on the shore excursions, especially the Mexican cuisine cooking class in Cozumel, the food was so good and Luis the chef in charge was very entertaining.
We were told by the cruise consultant, she didn't care what the other NCL ships did, it was not their policy to give the platinum members each a bottle of Champagne and chocolate covered strawberries, even though it is listed on your perks for being platinum. So what's the point of being loyal cruisers if they don't live up to what we have come to expect? She even sent a copy of their policy to our room as if to say, see you don't know anything. But we do know what we got on the other ships.
One of the reasons we like to cruise is the Casino at sea. Since we don't like to carry a lot of money with us, we use the ATM when we want to gamble. At our last port, and 2 whole days left at sea, their ATM doesn't work but they will be glad to give you money at 3% charged to your room (which of course is on your credit card), saved us a bundle because we refused to do that. Not our fault your ATM isn't working so why should you charge me. Then to top it off, the ship gets into Houston by midnight, so at 8 PM the last night at sea the casino is closed, which really pissed a lot of people we met there off, and all drinks in the bars are now charged a Texas tax, approx 90 cents a drink which aren't cheap to begin with.
Just seemed like one thing after another on this ship to make you just want to get off and go home, Have never felt this way before. Have always been loyal to NCL because we have enjoyed so many cruises with them, but definitely not the Jade. Read Less