1. Home
  2. Cruise Destinations
  3. Mexican Riviera Cruises
  4. Mexican Riviera Cruise Reviews

8 Houston to Mexican Riviera Cruise Reviews

Had one of the worst starts to cruise with over 90 minutes waiting in various line ups for embarkation. So slow that they had to delay lifeboat drill as the line up was still very long at 3pm when normally everyone is onboard. Appears ... Read More
Had one of the worst starts to cruise with over 90 minutes waiting in various line ups for embarkation. So slow that they had to delay lifeboat drill as the line up was still very long at 3pm when normally everyone is onboard. Appears staff were still in training mode. No Princess staff outside of building, only Port Police. Lots of older people with clear handicaps were waiting in long lines. We encouraged older couple in front of us to go to front of line up as she made notified them she would be needing assistance - she was carrying an oxygen machine with her. There needs to be Princess people outside managing crowds to help direct people to correct line up. As a Ruby member, no special line ups not non-US line up - both of which we have had on other cruise lines to help speed up getting on the ship. Once on, the ship was clean and in good condition. Atrium seem small for such a large ship. Had 6pm dinner seating after several cruises with anytime dining. We really enjoyed connecting with other travellers and felt this was one of our best decisions. We passed on the spa pass as the spa was small and only two steam rooms and 5 heated beds. Normally we take this but for 3 full days they wanted $120 for a couple. I travelled with my best friend and we decided to go outside to sun tan if sun came out. It was sunny only one of the three days unfortunately. Mexico day in Progresso was overcast, very humid and raining at times. Quite disappointing weather overall. We went to shows - dancing one was good. Comedy ones were 7/10. Staff seemed friendly and willing to help overall. Food was very good in dining room so we didn't really feel pushed to go to Specialty Restaurants which we normally do at least once. Again, no special treats or recognition for loyalty member - ie. cocktail reception, treats in rooms - has this on last Norwegian as a past passenger. We found the pool music very loud so we sat in the chairs nearest the Sanctuary. The spa pool below is open to all guest and not just to the Sanctuary people. This was not well known and this pool was lovely and quiet. Perfect for a snooze when it wasn't raining. Didn't care too much for Progresso - needs a real clean up and beach was ok. Water was very churned up and mostly grey/greenish colour. Many, many vendors on beach so no peace sitting watching waves. We had a group disembarkation which was very quick. We had booked a shore excursion to use up some times before our flights at 5pm from IAH. We asked several places which bus for the tour and was directly to a bank of buses. WE had our ticket in our hands and kept asking if this bus for IAH later on. As you can imagine, once we left the the pier we realized the bus was going straight to IAH and we had missed our tour. We are two ladies in our 40's and asked several times which bus was for the Houston tour and then IAH. I believe the staff should look at tickets before simply herding people onto buses and they seemed new and not totally confident in the process . Will try to get rebate on missed tour but not 100% confident. Read Less
Sail Date November 2015
OMG, over 700 kids and over 500 from South America. But that is just a holiday cruise. The real issue is that they bill themselves as a equal to Royal Caribbean and they are not. She is a nice ship, they are for the most part good ... Read More
OMG, over 700 kids and over 500 from South America. But that is just a holiday cruise. The real issue is that they bill themselves as a equal to Royal Caribbean and they are not. She is a nice ship, they are for the most part good staff, but all the little niceties are missing. Along with the cruise director? Was there one on board? The food was good 4 out of 7 nights, the steak house is not worth it, the Italian place is GREAT!!! Bar staff is so/so. Pool staff is real poor standing around doing nothing, I am sure that is where everybody starts work as most do not speak much English and make no effort to help the passengers. We had a Mini Suite, it was nice and large, but the balcony was totally exposed no privacy like all the balcony suites had. Read Less
Sail Date March 2015
Left from Houston with 9 others (5 veranda cabins) for our 7 day cruise to Cozumel, Roatan & Belize on November 30, 2014. I had gone on this same cruise two times before (last year) and my husband had gone once before. Upon arrival at ... Read More
Left from Houston with 9 others (5 veranda cabins) for our 7 day cruise to Cozumel, Roatan & Belize on November 30, 2014. I had gone on this same cruise two times before (last year) and my husband had gone once before. Upon arrival at the terminal we quickly realized that we were on a floating old-folks home. There were countless walkers, scooters and wheelchairs. The embarkation was pretty efficient considering this and we were encouraged that it was just a quick impression and the trip would pick-up once on board. We were wrong. Each days activities list left little to choose from if you aren't in to Bible study, Outlet sales, bingo, scrapbooking, art auctions, knitting or bridge. Anything that looked remotely interesting seemed to result in a talk about a topic then an attempt to sell you some product or service (with auto-pay of course). The music on board was horrible. Old, old tunes where there was any music at all. So our days were spent by the pool with nothing much else to choose from. The evenings were not much better. Lame entertainment in all the lounges. The stage productions were just okay and if you saw the production one night there was no use in going the other nights as they were basically the same thing, just with different costuming. As for the food. It was bland and not worth the calories. Clearly listed on the menus to make you believe you were ordering something exotic and tasty only to arrive at the table as a tiny portion of boring. After an entire week I can honestly say there was nothing in the way of food that was memorable. If my husband and I had gone to a restaurant at home and had any of the items we were served we would not go back to that restaurant. The only person on the ship that deserved an atta boy was our room steward, Mana, who did keep our room in tip top shape. The ship on a whole is showing its age and feels small and cramped. We had booked an excursion in Belize to go cave tubing with our daughter and son-in-law. They are expecting a baby (our daughter is 4 months along) and had submitted the necessary doctors releases and forms to Princess months before. We boarded the tenders, got on the bus to travel to the caves and were leaving Belize when the tour guide on the bus came back and told us that they were turning around and bringing her back because the tour boss had decided that she couldn't go even though they had all the necessary paperwork. We returned, got off the bus, found another tour with cave tubing.bz and had a better tour than the Princess tour for half the price. We spoke with a Princess representative on the dock and she didn't really seem to care what had happened. This was generally our feeling for the entire trip. The drinks are watered down. They constantly try to sell you things. I began feeling like I had been taken prisoner so that they could hammer away at me until I opened my wallet. The general feel of the ship was one of dissatisfaction. Many were disappointed in the food, the entertainment and the general condition of the ship. I have gone on 5 Princess cruises and this will be my last. Read Less
Sail Date December 2014
I just returned today from 5 days on the Emerald out of Houston. I am elite status and I have to say it was the worst cruise I have ever taken on any cruise line. The ship stinks. Your room, the elevators and the bathroom smell. The ... Read More
I just returned today from 5 days on the Emerald out of Houston. I am elite status and I have to say it was the worst cruise I have ever taken on any cruise line. The ship stinks. Your room, the elevators and the bathroom smell. The Princess singers and dancers were not very talented. The activities were minimal. Not enough to do. Mainly free karoke, and bingo. The food has really gone down in presentation and taste. The same at the Horizon court as the dining room. Service in the dining room was very good, though. Not enough bartenders. We kept telling them to turn up the movie under the stars, but gave up and left after numerous attempts, on different nights. Princess has now made their drink glasses smaller. For the elite parties, there is a cost for the drinks. The casino dealers were very slow, and I mean very slow and inexperienced. I dont know what has happened to Princess. We were late getting back to port because of fog(no fault of theres) but the disembarkation was a disaster. We stood for 2 hrs. Many handicapped people stood too. No lounge for elite members. Overall, it was a huge disaapointment and I brought 8 new cruisers with us. I would never do the Emerald again, as many others stated too. Read Less
Sail Date November 2014
We went on our 1st cruise on the Princess Caribbean. It was great. Our last cruise was on the Emerald. When we arrived at the terminal it was a nightmare to park and board, We stood in line for over 3 hours just to check in. When we ... Read More
We went on our 1st cruise on the Princess Caribbean. It was great. Our last cruise was on the Emerald. When we arrived at the terminal it was a nightmare to park and board, We stood in line for over 3 hours just to check in. When we finally got on the ship they immediately had a muenster drill and everyone was starving and very tired. Did not find the crew very informative or friendly. They seemed kind of confused and lost. More than once going to eat at the grill or Pizzeria the staff were very deadpan and unfriendly. The food in both the formal dining rooms and the buffet we sub-par at best. Out average time to eat in the dining rooms took 1 1/.2 hrs or sometimes more. There was not a lot of live entertainment going on. Certain parts of the ship smelled really bad.... like mildew and sewage. We did enjoy our excursions (one which was booked not thru the ship). Not enough smoking areas. When wanting a beverage you really had to hunt someone down and search for an open bar. Then when we arrived back to the terminal it took forever to disembark and get out of the parking lot. Our experience on the Princess Caribbean was like night and day compared to the Emerald. We will definitely sail with Princess again but NOT ON THIS SHIP!!!!!!!! Read Less
Sail Date November 2014
We were scheduled to depart Houston for a 5 night cruise at 4:00pm on November 11th. This was our very FIRST Princess cruise. We have taken several other cruises with 4 other cruise lines. We arrived early at the terminal - about 11:15am ... Read More
We were scheduled to depart Houston for a 5 night cruise at 4:00pm on November 11th. This was our very FIRST Princess cruise. We have taken several other cruises with 4 other cruise lines. We arrived early at the terminal - about 11:15am because it looked like it was about to rain. We booked a mini-suite, so we had early embarkation at 12:00. They opened the doors at 11:45 because it had started to rain. Once inside, we filed thru the snake lines and found a seat. We waited.. and waited.. and WAITED. They finally let us board at 2:30! No explanations, no updates, just sit and wait. Two and a half hours - that's the WORST embarkation we had ever experienced. Once on board, we found the buffet (crowded, as we expected) and had lunch. Muster drill was supposed to be at 3:15, so we went to the cabin and unpacked. The luggage had been delivered in a very timely manner. At 3:00, there was an announcement that the muster would be delayed. Also, the sail away was delayed. (We were part of a group of 120 people from Cruise Critic that had a meeting planned at the outrigger after the muster.) We waited.. and waited.. and WAITED.. and finally, at almost 5:00, we were called to muster drill... YES - the ship was still docked!! It was 6:00 before the ship sailed. We went to the Outrigger, but it was closed due to the rain and high winds... So we went to dinner. Never did get a chance to meet the others from Cruise critic. At dinner, we ordered the shrimp cocktail as an appetizer. It was served absolutely RAW. It was gray and slimy. The waiter and the head waiter were mortified and apologized. They brought out a second shrimp cocktail and the outer shrimp were cooked, but the middle shrimp was - you guessed it - raw. During the cruise, we were also served uncooked pork tenderloins. They were still red in the middle. The menu choices became a topic for laughter at the table each night to try to guess what was going to be edible and not make us sick. After dinner, we headed outside, on the balcony to watch the waves go by. Wooee! - Right back inside because there was no roof over the balcony and we were getting soaked. This was a mini-suite!!! No roof!! We couldn't even leave the door open because of the rain blowing in. Also, since we were on the 9th floor, EVERYONE could look down on our patio. No privacy. It also appeared to be a falling object hazard. Hey - things happen on cruises - it is bound to get better - Right? We went to the show and then had a glass of wine and got back to the room about 11:15 the first night. We pulled back the covers to go to bed and discovered that the bed had been short-sheeted!. We only had a bottom sheet and a coverlet. No top sheet. At that time of night, we chose to sleep under our robes rather than try to get someone from housekeeping to bring up another sheet! The next morning, we asked our room steward - Reynaldo - to please bring another sheet. He said that Princess did not give you a top sheet unless you specifically REQUESTED it. Then, he said - and I quote, " You know - this isn't a 5 star hotel". Honest to Pete, that's what he said... He brought a (still folded up) sheet and tossed it onto the bed and explained that he had already made the bed and he didn't want to tear it apart and make it again, so he was going to wait until nightly turn-down before he was going to put it on. He did put on the sheet at turn-down. The next morning, we asked our room steward - Reynaldo - to please bring 2 more wine glasses because we were going to have some friends over for wine that night and needed 2 more glasses. He said that we should call housekeeping to get the glasses. We asked him if he could please get them and he again said to call housekeeping because they could get them to us more quickly than he could. Again - we were in a mini-suite - where we have always found the room stewards to be exceptionally helpful. We left and went to the closest bar and got our own wine glasses and took them to our cabin. Total lack of training and no professionalism what so ever! The next night after the show, we met another couple and went to the wine bar. We ordered 4 glasses of wine and waited.. and waited.. and waited.. The staff was having a very animated, personal conversation together behind the bar and laughing and having a great time. Finally, we got the wine. The staff went back to their conversation which got so loud at times that we couldn't hear our own conversation. We decided to order another glass. The server told us that the bar was closed at 11:00. We pointed out to him that it was 7 minutes to 11 and he still had 7 minutes of open time. He huffed and brought us our wine and then proceeded to shut off the lights. The wine was good anyway. These are specific examples of how we were treated on the Emerald Princess. During the 5 days on board, there were several other passengers that made the comment that this is not the typical Princess cruise. We told them that this was our first experience and we were disappointed. Every one of the experienced Princess cruisers said that THIS cruise was poorly managed and not up to the Princess standard of service. We love to cruise and we are planning several cruises for the next year - but they will NOT be with Princess. Too bad, because Houston is an easy port for us to drive and sail. Read Less
Sail Date November 2014
just came home form a princess cruise out of Houston started ok, picked up at the airport and taken to the four seasons, transport arrived on time and was good, that is where it ended. the bus to the ship was 90 minutes late, the elite ... Read More
just came home form a princess cruise out of Houston started ok, picked up at the airport and taken to the four seasons, transport arrived on time and was good, that is where it ended. the bus to the ship was 90 minutes late, the elite line was SLOWER THAN THE REGULAR LINE to get on, sunday and Monday the fast food places had lines on 30 to 45 minutes, could not get a drink at the pool, no service people. ordered breakfast to the room, for 7:30 to 8, and it arrived at 8:20 as we were leaving for a tour, we had a suite and are elite passengers and we should have better service. we left Houston late, our second port was cancelled due to high water, could not tender in, and we arrived late at our last port due another ship coming in. we left late on our last port and arrived late into Houston on our final day. we took the ship shuttle to the airport, the bus was full at 9:15 but had to wait till 9:30 because that was what the princess people were told, if the bus is full it should leave!! it seemed on this sailing Princess was very unprepaired for the amount of people, (thanksgiving) and the ones working seemed not be want to be there, not a good trip and and will probably never do princess again, THERE ARE BETTER LINES, LOOK IN TO THEM Read Less
Sail Date November 2014
We sailed on the Salute to Veterans cruise, Nov. 5-9, 2013 out of Houston, TX. This was the first cruise to sail from the Houston Bayport Terminal. We arrived in Houston two nights before embarkation, so we could see some of the sights of ... Read More
We sailed on the Salute to Veterans cruise, Nov. 5-9, 2013 out of Houston, TX. This was the first cruise to sail from the Houston Bayport Terminal. We arrived in Houston two nights before embarkation, so we could see some of the sights of Houston. We stayed at a Candlewood Suites, which was convenient to the port, and had shopping and restaurants within walking distance. We visited Kemah Boardwalk and the Houston Space Center, and enjoyed both. Embarkation was uneventful - there were some delays with the computer system, but not unexpected since it was the first sailing. We've sailed once before on Caribbean Princess, so were familiar with the ship. The theme and entertainment were wonderful - so many veterans enjoying meeting and talking about old times together. Our favorite entertainment was country singer Rockie Lynne - he performed twice during the cruise, and was always available to shake hands with the veterans and thank them for their service. We also enjoyed Joe Galloway and Col. Bruce Crandall's talk about their time in Vietnam. The service aboard the ship was fine; we had no complaints about the dining room service or the room service. The food was delicious! In Progresso, Mexico we took the ship tour to Dzibilchaltun Mayan ruins. Our guide was excellent and very knowledgeable about the ruins - he even spoke to us in the Mayan language! Disembarkation was extremely quick. We chose to carry our luggage off independently, and were off the ship a little earlier than assigned. Customs was quick, and we found a Super Shuttle van to take us back to Hobby Airport. We definitely enjoyed Caribbean Princess, and will plan another Princess cruise in the future! Read Less
Sail Date November 2013

Find a Cruise

Easily compare prices from multiple sites with one click