We last cruised with RCCL in 2011 - a 9-night European cruise from Norway to France, Ireland, England, Scotland and back to Norway. In the intervening years we took three Disney cruises to Hawai'i, Western Caribbean and Alaska. Quite ... Read More
We last cruised with RCCL in 2011 - a 9-night European cruise from Norway to France, Ireland, England, Scotland and back to Norway. In the intervening years we took three Disney cruises to Hawai'i, Western Caribbean and Alaska. Quite frankly, based on our 2011 RCCL cruise, we weren't expecting things to be better than Disney. Were we surprised. Five years later RCCL had really improved their ships and their service onboard. There were more things to do for families and the available activities were, for the most part, on par with or better than DCL. We even found the food in the main dining room and the Windjammer to be better than DCL.
Not everything was rosy. I did have an issue with the charter bus going from Bush International to the terminal. On DCL buses, both charter and Disney, the front seats are reserved for persons with disabilities - of which I am one. It was very hard to have to work my way down the aisle past perfectly healthy passengers to the rear of the bus. Also, despite my notifying RCCL of my need for a wheelchair from the terminal to the ship, there were issues there too. At the terminal, as advised, I asked the RCCL employee for wheelchair assistance. She informed me that there weren't any wheelchairs there and could I walk to the terminal to get one. I have muscular dystrophy and, while I can walk a short distance with a cane, longer distances are a challenge. I made my way to the terminal and asked the staff there again for a wheelchair and was told I would have to stand in the winding line and once inside the terminal would be provided with a wheelchair. What a Mickey Mouse operation! I hope RCCL lets their terminal staff know how incompetent and inconsiderate they were.
One more thing. It would be nice if RCCL didn't clutter up the entrance to the Windjammer with marketing tables. Its hard enough to navigate around hungry guests without having to work around guests looking over the latest offerings in jewelry, teeth whitening and spa treatments. Read Less