42 Houston First-Time Cruisers Cruise Reviews

This was our first cruise and we had a blast. Too many kids for us due to Spring break, but we found our quiet places. The food was excellent, the staff was attentive, and the shows were amazing. All in all, freestyle cruising worked very ... Read More
This was our first cruise and we had a blast. Too many kids for us due to Spring break, but we found our quiet places. The food was excellent, the staff was attentive, and the shows were amazing. All in all, freestyle cruising worked very well for us. We highly recommend Norwegian Cruise Lines and will cruise with them again! ☺ Read Less
Sail Date March 2015
This was my first cruise however my partner had been on many. We were very impressed with the ship and all of the amenities it had to offer in addition to the staff who were all outgoing and friendly all of the time. Our stateroom was at ... Read More
This was my first cruise however my partner had been on many. We were very impressed with the ship and all of the amenities it had to offer in addition to the staff who were all outgoing and friendly all of the time. Our stateroom was at the back of the ship on 11th level and it was awesome with a balcony where we could sit and look out onto the ocean and beautiful skylights. In addition we paid extra for the meal package to include the private restaurants & the drink package which made the trip even better with wonderful cuisine options and no worries about a huge bar bill at end of cruise. I would highly recommend NCL for your optimal cruise experience! Read Less
Sail Date March 2015
It was our first cruise. And we don't like crowded places. But at Jewel, we never had this. Everything was good organized. We booked a balconyroom and it was awesome. Very clean, super roomservice. We were the most time eaten at the ... Read More
It was our first cruise. And we don't like crowded places. But at Jewel, we never had this. Everything was good organized. We booked a balconyroom and it was awesome. Very clean, super roomservice. We were the most time eaten at the buffetrestaurant, because we like indian and asian foot. We also enjoyed breakfast at our balcony. And the T'sar Restaurant have very good breakfast and dinner and great service. o'Sheegans Bar was our favorite location at ship. Superbarkeeper, good drinks and we always met nice people there. So, at least, we would book it again. And thanks to the german Food director, Mr. Ritzinger, we could ask him in german everything and he gave us great tipps. Read Less
Sail Date March 2015
As first time cruisers, my wife and I did substantial research on various items, such as; what to pack, what to bring, what to expect. Well, we're glad we did, most everything we packed was useful; especially packing an extension ... Read More
As first time cruisers, my wife and I did substantial research on various items, such as; what to pack, what to bring, what to expect. Well, we're glad we did, most everything we packed was useful; especially packing an extension cord with multiple outlets for all the gadgets we all now tend to carry; phones, tablets, etc., also we packed a very handy lanyard with a plastic holder for your stateroom card (which you will need on a frequent basis). We invested extra to enjoy every night at a fine dinning location onboard. That was a great hit for us, each night we looked forward to a new adventure in dinning. I might say, all the dinning places were very good to excellent and the wait staff was superb! The ship is larger than even imagined; many, many, places to eat at, a nice casino with most all gambling venues, pools, jogging track, basketball court, outdoor dinning, sunning decks, towels provided, stateroom TV with up to the minute news, ship location, winds, temperature, speed of the ship, direction, movies, what is happening on the ship as far as activities for children, teens, and adults. They have soooo much going on you'll not be able to attend all. They have entertainment that rivals live entertainment in Las Vegas! Not to mention the beautiful theater where the shows are. If you enjoy peaceful environment they a great library, reading room, and other areas that are peaceful (with lots of people watching too). The entire crew from the Ship Hotel Director to ALL employees were friendly and helpful. We travelled to the embarkation port (Houston) from San Antonio, we prepaid our parking at the lot provided. All was very convienant. As far as disembarkation coming home, that too was easy as we carried our own bags and went through customs quickly with no problems. Got into the vehicle and drove home. What a good way to cruise! We highly recommend Norwegian Cruise Lines...we have a trip to Alaska planned already. Can't wait! Read Less
Sail Date March 2015
Cruise Critic has been such a helper to prepare for our first trip - we read 300+ reviews and tips and came back from the cruise today happy and fulfilled! The roll call is the must - we felt connected even before the trip. Tim and Debbie ... Read More
Cruise Critic has been such a helper to prepare for our first trip - we read 300+ reviews and tips and came back from the cruise today happy and fulfilled! The roll call is the must - we felt connected even before the trip. Tim and Debbie were such nice hosts and arranged a very nice meet and greet on the first sea day. Cruise critic is influential - The senior officers showed up for us and gave us a nice intro and a card of all their contact information. I told Gary, the manager of guest service, about my experience with his staff and feedback. He took notes and the next day we got a plate of chocolate covered strawberries delivered to our room as his appreciation. Tim and Debbie and quite a few members opened up their staterooms for the cabin crawling - it was so fun and I can see the jealousy eyes from other guests! We visited several inside cabins (many personalization ideas), ocean view, balcony, mini suite and a suite. WOW! I know what I want for the next cruise. Free style and unlimited beverage package are king! As first-time cruiser, My husband and I were not sure what to expect. Free style is a relief for him and UBP gave us the reason to explore and hang out. NCL Jewel does have a nice crew. Our waitress Reubenlene at the Tsar dinning room has been so helpful and taken good care of us every dinner. I am also impressed by the Hotel Director Steven - the best example of walking management I have ever seen. He is EVERYWHERE! At 8am he might walk by the pool and later on greet you at the breakfast buffet. When you come back from excursion he is the washy washy person at the security. You see him constantly at the hallway of every deck. Of course on the welcome and farewell shows you see him and his staff. He personally read every guest comment card and recognizes his team - Reubenlene showed me a photo of her being recognized by him last time! The trip was not perfect (bad traffic and weather when we were in Houston, noisy afternoon near our cabin when all the lifeboats were back from Banana Coast, no towel animals, only lobster sauce pasta on the last night, my skin and swim suit reaction to the hot tub chlorine...) but we did have a great time and felt the hospitality and the good service from every crew member.   Read Less
Sail Date March 2015
This was my first real cruise as far as being out for more than a couple of days. I went with my girl friend and two other couples. We had a lot of fun on this cruise and had beautiful weather through almost the entire cruise. I broke down ... Read More
This was my first real cruise as far as being out for more than a couple of days. I went with my girl friend and two other couples. We had a lot of fun on this cruise and had beautiful weather through almost the entire cruise. I broke down a few of my thoughts per categories. Hope this helps. The Ship - Just in general, this was a nice ship. Plenty of room, wasn't ever hard finding a table by the pool or just something to do. Always clean, felt secure all the time, very friendly staff that were really helpful. Nothing bad at all to say about it. I would say the ship was good. Nothing over the top, but it was a good ship.The biggest complaint was the boat seemed really rocky. Especially at the back or the front of the ship. The people who we went with who have been on several cruises before said that was the worst they've ever had. I don't get sea sick very easily, but pretty much all of us didn't feel very good at some point during the cruise because of the rocking motion. Don't know if there is anything they can do about that, but it was annoying. Entertainment - I actually had fun watching all the shows. Some of them are a take it or leave it, but it's about an hour for each show and it gives you something you probably normally wouldn't go see yourself. This is in the good to great category. Honestly really well put together and there was some talent on the ship. Food - Some of it was really good, some of it was rather average. I was on vacation I thought I would try new things. I had a lot of fun actually trying new things. Some of it I liked, some of it I didn't eat all of it, but hey, I tried it. The dinning halls are nice, but the wait is really long. Sometimes you have to wait for a table, then you wait what seems like a long time for the food. After you get done eating, you get a desert and somehow you spent 2 hours just eating dinner. The buffet is actually really good and worth going to if you don't want to wait. We ate breakfast every morning there and a lot of lunches. Overall is the food is decent, but it could probably be a little better and the service time could be a little faster. My biggest tip was to go to O'Sheehans. The place fills up, so just go during an off time, but the food is really good and it's wall to wall windows so you can see the ocean wherever you are. Not a large menu but we tried pretty much all of it and loved it all. Ports - Average. The biggest thing I would say for this is have a plan when you get there. If you just get off the ship and decide to wing it you will be wasting time and money. Cabs are expensive and so if you are planning on just going to the beach it will cost you and a lot of the beaches will charge to get in as well. The excursions seem like a lot of money but once you start factoring in what it would actually cost just to be on the beach, it's not that much more. Do some research on the excursions as well. We went cave tubing in Belize which was fun, but it was so far away that we spent 2 of our hours just on travel. Like I said, if you plan on getting off the boat, have some plan on what you actually want to do. Activities - This is something I wish I did more of. We were all so tired after the day that we didn't say up much past 11:00 to do some of the fun stuff at night. Part of that is because we ate dinner late and then called it a night. What we did do was fun and we had a good time. I wish that some of it was a little sooner instead of starting a lot of the adult stuff 10:30 and later. During the day we would hang out by the pool and sometimes they would have a live band, but it would have been nice just to have music going on all the time. Mix it up. Overall we had a lot of fun, but there are some things that we could have done it make it a better experience. If you are looking for a value cruise this is it. If you want something that is nicer and have more of the bells and whistles then you probably aren't going to get all of that here. Some of it you will for sure, but for the money it is hard to beat. Read Less
Sail Date March 2015
I just returned from a 7-night cruise on the Norwegian Jewel with three ports of call: Cozumel, Belize, and Roatan. I traveled with my wife and her parents, siblings, and their spouses, staying in a block of rooms on the fifth deck. Once I ... Read More
I just returned from a 7-night cruise on the Norwegian Jewel with three ports of call: Cozumel, Belize, and Roatan. I traveled with my wife and her parents, siblings, and their spouses, staying in a block of rooms on the fifth deck. Once I got oriented, I could get from one part of the ship to any other in less than five minutes. The food was excellent and the service in the full-service restaurants was fantastic, although occasionally a little slow. The entertainment, which consisted of several types of live music, dancing, and acrobatics, as well as comedy and magic, was very good, but not always appropriate for children. The large theater generally filled up for each of the two evening shows. I did have to negotiate wet decks during my early morning runs, although there were plenty of treadmills available in the exercise room as an alternative. The weight equipment was in excellent shape. There were also several types of fitness classes available, some of which required an additional fee. The combination basketball/tennis/soccer venue was only open during certain times, but it wasn't that heavily used. The deck chairs on the 12th and 13th decks would fill up by late morning on each sea day. Read Less
Sail Date February 2015
Embarkation – quick, easy, priority embarkation for Haven guests Haven Experience – as background, we booked a two-bedroom suite last July for five of us girls. The prices dropped SIGNIFICANTLY and included all the great perks within ... Read More
Embarkation – quick, easy, priority embarkation for Haven guests Haven Experience – as background, we booked a two-bedroom suite last July for five of us girls. The prices dropped SIGNIFICANTLY and included all the great perks within a few weeks of sailing. Oh well! We all know how that works. For anyone who has the flexibility to wait – you cannot beat the current fares for the Haven right now. • Room Steward – OK, not great. Our second time in a suite and both times we had “lack-luster” room stewards. Kind of strange. • Butler “Erlindo” – good • Concierge “Florentina” – good • Haven Attendant “Jon” – outstanding. Took care of the Haven from sun up to late afternoon. Always had a smile on his face and the five of us loved his “copy that” and “happy” responses to all requests. He’s a keeper! • Mini gym – recumbent bicycle and treadmill. Great for me, since I cycle each morning. Deck 15 (only accessible from the Haven I think) provided the perfect spot for my stretching and core building exercises so I never had to fight the gym crowds. Food – Specialty restaurants • Teppanyaki – excellent, great quality and huge quantity. Chef was very entertaining • La Cuchina – excellent salmon, pasta carbonara – friendly service • Moderno – very good food, but extremely slow service. After 1.5 hours – decided to quit Complimentary dining • Azura – nice casual atmosphere. Fair service and fair food • Tzar’s – beautiful atmosphere. Fair service and fair food • O’Sheehans – nice casual atmosphere – good for people watching. Fair service and fair food. • Buffet – nicely laid out with a great selection that should meet anyone’s needs. Only ate there for lunch. Entertainment • “Band on the Run” – good, not great • Comedian - OK • Russian Couple – AWESOME! • Cirque – AWESOME! Splash Academy - one of us girls was my 8-yr old granddaughter - she loved Splash Academy. They put on a Circus that last sea day. It was great. Excursions • Cozumel – Fury Snorkel & Beach tour – GREAT!!! Snorkeling was good and the beach time with all the large water toys was great for all ages. • Banana Coast – Tranquility Bay was awesome. Quiet, serene, excellent massage ($45 for an hour). The name fits – enjoyed a beautiful day there. Overall – a very nice cruise. I’m a freestyle fan and really enjoyed the relaxation.   Read Less
Sail Date February 2015
Our trip started as an adventure in booking a timeshare. We couldn't find anything and airfare is so expensive, so we decided to try a cruise again. It's been 3 years since a week cruise on Carnival so we looked for something 2-3 ... Read More
Our trip started as an adventure in booking a timeshare. We couldn't find anything and airfare is so expensive, so we decided to try a cruise again. It's been 3 years since a week cruise on Carnival so we looked for something 2-3 weeks away. We have only cruised Carnival before and enjoyed each one. The thought of going through the chaos in Galveston was not a pleasant thing. So we search for a cruise out of the Houston Baypoint Cruise Terminal. We focused on Norwegian and Princess. We opted for the Freestyle! We booked a mini-suite, bought a romance package and had some credit onboard. This ended up only being a 55 minute drive and very easy parking. Embarkation was easy. My first impression was it seemed to be all "seniors" on the ship. That wasn't the case but since I'm part of that group, it was ok! Overall this was a great trip. The Norwegian staff did a great job. We relaxed and partied. The excursions were plentiful and in all price ranges. Buffet food was perfect for what it was. I would recommend taking water as it's not always available in large quatities. Part of the Romance package included dinner for 2 at Cagney's and Le Bistro. Both meals were very good and service was attentive and not rushed. Food in the main dining rooms Tsar Palace and Azure was okay. The last night was Prime Rib. My only gripe was that the meat was barely a quarter inch thick! It must have been because we ate late. The last 3 nights ended up in the Spinnaker Lounge which had activities from Newlywed Game, White Out Party and Live DJ, Bands and dancing. We only made one show in the Stardust Theater so we can't comment on the talent. The best part of the cruise was meeting people from all over the country and Europe. I could not find anyone from Houston! For all those folks from out of state, I'm sorry you have to see the ugly side of Houston in order to get to the ship. But if you had to go to Galveston you would quickly forget the ugliness and think what a beautiful cruise terminal in Houston! We will cruise with Norwegian again and hopefully a lot sooner than 3 years. Read Less
Sail Date January 2015
The Norwegian Jewel, overall appears to be a great ship. This was my first cruise and I was impressed. The diverse crew assisted you throughout the ship and are always there to help. The ship had many shows and activities for adults and ... Read More
The Norwegian Jewel, overall appears to be a great ship. This was my first cruise and I was impressed. The diverse crew assisted you throughout the ship and are always there to help. The ship had many shows and activities for adults and families such as Nickelodeon Slime Time and White Hot party. The first day: When you first arrive at the ship, you want to head to guest services and ask for the ship layout and schedule. This will help you find your way around the ship and plan your day. Without these two key pieces of paper you will be lost. If you have kids, ask about their Splash academy and Entourage program. Splash academy and Entourage: These two programs are for kids ages 3-17 and have their own program. The Splash academy (ages 3-12) acts as a "childcare" but allows your child to have fun and learn new skills. At the end of the cruise they put together a circus featuring all the children in Splash academy. Entourage(ages 13-17) is a place for teens to hang out, play foosball, air hokey, Wii, and more. They have different activities for the teens such as foosball tournaments and charades. Pools: The Jewel has 3 different pools, one for toddlers, kids, and adults. All three are located on deck 12. The toddler pool is a small 2ft deep pool with a small slide and Jacuzzi just for them. The kids and adult pool are shaped the same way but the kids pool has a horrible slide.Half way down, you stop and you have to push yourself down. Overall the pools are good for small children and relaxing but no major excitement. Entertainment: Each night the ship hosted entertainment for all ages in the Stardust theater. They had gymnasts, jugglers, and a comedian preform throughout the seven nights. Most of the shows were preformed twice during the night. If you weren't interested in shows they had music and dances on different decks. In your stateroom TV, they also showed previous shows on board and a wide range of movies such as the Giver, and Divergent. Food: The Jewel had a wide range of restaurants from buffets to fancy sit down places. The major restaurant, I think, is Garden Cafe. It is a buffet with ice cream throughout the entire day and each night has slightly different cuisines. For example, one night they had a Mexican cuisine and another night the featured seafood. Unfortunately though, breakfast is always the same at Garden Cafe and at the other complimentary restaurants. In conclusion, the Norwegian Jewel is an awesome ship with fantastic shows, activities and food. It hosts activities for all ages and keeps you busy throughout the day with an option to relax. The crew makes you feel special and helps in any way they can. Overall the Jewel is a fantastic ship.   Read Less
Sail Date December 2014
We just returned from the Dec. 20-27 cruise on the Jewel: my wife and I (both 53), and our 20 year old college sophomore daughter and 18 year old high school senior son. These longish, idiosyncratic reviews helped us, so here goes. Just ... Read More
We just returned from the Dec. 20-27 cruise on the Jewel: my wife and I (both 53), and our 20 year old college sophomore daughter and 18 year old high school senior son. These longish, idiosyncratic reviews helped us, so here goes. Just to put us in perspective: fairly well travelled (couple of weeks in Europe every other year, a week in the Caymans most years, and a few weeks on Kiawah most summers). We have never cruised or done package tours; even out of the way Greece, Turkey, or Italy we plan ourselves, albeit at mostly higher end places. My wife is concerned that as the kids' schedules get more hectic, family trips will be harder. (I suspect the lure of free vacations will take care of that.) Anyway, we decided to try a cruise (and to not host Christmas for the first time in many years). Worked with a great TA, researched on Cruise Critic, and decided on NCL Jewel as a good balance of ship, itinerary, etc. We live outside D.C., but it is an easy direct flight to Houston. We had an aft suite (I could never figure out if it was a penthouse or not, but it had the butler and concierge, so not sure it mattered). We had the kids share a balcony room next to us; they haven't shared rooms when we travel for many years, but we were--needlessly, in hindsight---concerned about security (not really concerned, but never having cruised....) that we put them together near us. They were good sports about it, and the steward made some tweaks to give them more privacy. Bottom line, had a great time. Different than what we were used to, but a lot of fun. Bunch of comments and observations below: 1. Food: we ate in the specialty restaurants every night. Just our preference, but food quality is important to us, and the supplement seemed reasonable (did the package). LOVED Moderno for breakfast and lunch; much better than the couple of times we ate in the Garden Café for those meals. Best meals: Cagneys (ate there twice, once much better than other time): not up there with Palm or high end steakhouse ashore, but good. Also really enjoyed La Cucina--limited menu but well prepared. Enjoyed all of the others, but food was nothing really special (I enjoy almost anything with my family on vacation) 2. Other food observations: found service slow at specialty restaurants, even when not that full; my sense was that the servers were stretched a little thin. Felt that there could have been a higher high end on the wine list; it topped out at about $65 (except for the Champagne). Not much of a mark up, which was nice, but even a small "reserve" list would have been nice. Had the butler serve breakfast in the suite a couple of days: very nice, and he was happy to get off menu items. 3. Steward, Butler, and Concierge (Florentia) were outstanding. Helpful, always there but not obtrusive, friendly. Could not have been nicer, and a major part of the trip being great. 4. From what we saw, the priority boarding and disembarkation made a real difference. We breezed on and off in just a few minutes, and missed the customs lines when we returned. 5. The bars were nice, well staffed, and I thought well priced. They could all make a "real" drink (martini, Manhattan, etc.) as well as the various specials. 6. We really enjoyed the various "small" musical acts, generally at Magnums (one of the bars). Fun hearing Italian piano players and Brazilian guitarists playing and singing classic rock, folk rock, etc. Not being sarcastic--really enjoyed it, and we wished they stayed open past midnight. 7. We found the back of the boat suite very quiet, with no foot traffic past our rooms. Folks we talked to in the other suites, including Haven, said it was often "noisy." No personal experience, just repeating a couple of comments. 8. We all enjoyed the spa. My wife and daughter both had facials and massage(s), and said they compared favorably to higher end day spas in and around D.C. I had a shave--full hot towel, face massage, etc. like in the old time (and new!) barber shops, and it was great. We got the week passes to the steam, whirlpools, sauna, complex (with great views!), and found them both very nice, and usually pretty empty. Gym was ok, a little crowded for my taste but pretty nice. 9. Wifi was confusing and slow, but usable if you need to stay connected. 10. All of our excursions were through the ship. We did the Mayan ruin trip in Cozumel (ok, a little too commercial but Angel was a great guide). Son and I did the already-certified scuba dives in Belize and Roatan (outstanding in both places; professional, well run, good equipment, great reefs and wall dives). Wife and daughter went to animal preserve/beach day in Roatan and had a great time. Daughter (budding classics/archeology teacher) did another Mayan ruin in Belize and found it great, much "better" than Cozumel in scope and depth. All well run; no standing around waiting (except for a short weather delay in Belize). 11. I didn't see many (ok, any) of the "big" shows, but wife and daughter enjoyed them. The "risqué" ship-run programs (think PG-13 truth or dare) were fun, and good natured, and the cruise director said several times before they started that they were really for those over 18. Nothing explicit, all double-entendre stuff. Fun, and funny. 12. I thought the dance bands and/or DJ in Spinnaker at night were good, but hampered by the age rang from 18-65 all together. Motown followed by hip hop followed by 80's hair bands: hard to please everyone, but they did their best, and most people were able to dance most of the time. 13. Bars were a great place to people watch, particularly the row of bars in "bar city." 14. Kids, as kids do, found groups of other 18-21 year olds, and had fun by themselves, which was fine with us. We signed the beer and wine waiver for them (they have the occasional glass of wine with dinner at home, and we let them follow local laws when we travel), and they were reasonably responsible. 15. Initial thoughts: we would cruise again, although not necessarily right away, and would probably go NCL again for a family cruise (but kids could have their own cabins next time). If it is just my wife and I, we would probably try to go a little more "luxury," although I get a little confused about all of the labels. But if it is just us, not sure I would do a week cruise vs. a week in Tuscany or France. But will probably try it at least once more. I am sure I will revise those opinions a few more times as the experience percolates. Hope folks find this useful. Read Less
Sail Date December 2014
This past December our family went on a Christmas cruise with the NCL Jewel leaving out of the port of Houston. There were 23 family members plus 2 close friends and we booked a total of 10 cabins. All in all we had a wonderful time! We ... Read More
This past December our family went on a Christmas cruise with the NCL Jewel leaving out of the port of Houston. There were 23 family members plus 2 close friends and we booked a total of 10 cabins. All in all we had a wonderful time! We enjoyed the ship, the service and time to spend together having fun and reconnecting. We also compiled a list of pros and cons we'd like to share with other potential travelers. It always helps us to read the reviews and we hope our experiences might prepare future travelers for what they might expect on the NCL Jewel. * Embarkation and Disembarkation in Houston went smoothly, very organized, nice new cruise terminal hub, parking was easy. * Overall the Staff was great! Very friendly and helpful. We loved our room steward, Mia! However, there were days that rooms weren't made up until noon or later (maybe too many rooms for 1 steward?) * Speaking of rooms...they are TINY. When sharing a Balcony with 3 or 4 (even when the 3rd and 4th are children) the room is "all bed" !! When prepared for the evening, you can't get to the balcony doors... definitely a negative... * We loved the coffeepot in the room! Only cruise we've ever traveled that had coffee in the room... Big Thumbs Up! * We didn't love the plumbing issues that 4 of our balcony cabins encountered... maintenance was quick to respond, but several days of plumbing issues got old. Guest services was very apologetic and offered us an evening at The Steakhouse (specialty restaurant) to make up for the inconvenience. * Dining... Breakfast in the Garden Cafe Buffet was perhaps our favorite. Loved the variety and it was very good. Also loved the Crepe station in the evening (Chocolate Crepes with WhipCream and Powdered Sugar is now my fav!) Lunch and Dinner in the Garden cafe was average. Loved that staff was at all doors with hand sanitizer... "Washy, washy, Happy, happy!" * Evening Dinner in the Tsar's Palace was fair. We were traveling with a large family group and made reservations every evening for 8pm. Our tables were always ready, but the meal usually drug out for 2 hours or better. Not sure why our service was so slow. Often the wait staff got our orders mixed up and the food was just average. We wonder if the cruise line is trying to push guests to the specialty restaurants (extra surcharge). There were moments they got everything right. The chocolate dessert night was one (except they ran out of my dessert and had to substitute another, which was just as scrumptious to be honest). And a Big Shout-out to Chester, the assistant waiter who went out of his way to make things right (as much as possible). Note: Read all menu descriptions... we had several dishes that we were not at all what we were expecting, escargo and chicken alfredo to name two... made for humorous memories but not tasty eating! * The Specialty Restaurants... Some of us ate at the Steakhouse, La Cucina and Teppenyaki. Meals here were excellent and the wait staff was very attentive. Not sure if the food was worth the extra charge, but the ambience was nice. * Room Service... Menu was very limited and the 2 occasions we used it, the wait was over 45 minutes. It might have been easier to go up to the Garden Cafe, get our meal and bring it back to our room. Also the pizza was an additional cost for Room Service, $5 per pizza (but free up in the Garden Cafe, go figure) * One of our family members is on a Gluten-Free Diet and here NCL did everything right! Kelli was given a personal Dietary Assistant for the cruise and almost without fail, every meal in the restaurant was great. However it was almost impossible to eat in the Garden Café Buffet, nothing is marked. The dietary assistant told her to call her directly before eating in any of the sit-down restaurants and she would bring the menu to her. Also she arranged for Kelli to look at the next day’s menu for our evening meal and pre-order it the night before. Very nice. One other nice perk is that the gluten-free pizzas on the room service menu are free of charge (rather than the $5 for everyone else!) Note: you must notify NCL of your dietary restrictions at least 30 days prior to sailing. * Entertainment was enjoyable for all ages... Loved the Russian Duo "Deja Vu" and also the comedian David Naster. The comedic juggler, Scotty Cavanaugh was very good too. The children in our group also enjoyed the activities with Dora and all the Nickolodean characters. * The "Kids-Only" Hot tub was a great idea and we liked that staff did "police" the other hot tubs to encourage children to give the adults their space :-) * There is no free Sauna or Steam room on the NCL Jewel. It is $149 for the week. That being said, the Sauna/Steam room is extremely nice and was enjoyed very much by our dad. * The professional photographers on the ship as a whole did a great job. We all have some great pics of us individually and as couples... However, when we all got together on formal night (23 of us!) for family pics, we were pretty disappointed in the photographer. He did a very poor job of arranging our family on the grand-staircase and seemed almost bored with his job. Granted, we were a big family, but this is their bread-and-butter! We bought a lot of pics, would have been so much happier if that particular photographer would have taken a little bit more time working with us. It's not often we can get the whole family together and this cruise was about making memories... * Note for anyone traveling with a wheelchair...Hallways are narrow. Everyday when the room stewards were cleaning rooms, their cleaning carts, dirty laundry bags and other items lined the hallways, making wheelchair travel an adventure to say the least... * We stopped in 3 ports of call... Cozumel, Belize City and Trujillo. Had a great time in each port, but chose to do independent excursions, so we don't have any reviews for NCL's excursions. Leaving and re-boarding the ship was well-organized, but prepare for lines to re-board if you wait too long in the afternoon. We docked at the pier in Cozumel, but had to tender in at Belize and Trujillo. The tender service was excellent, very smooth and well run. Our family loved the week together. It was wonderful to just relax and not worry about the meals, cleaning, etc. We have traveled on other cruise lines and feel that NCL is just about average. Their service was excellent, the ship décor very pleasing and the entertainment enjoyable. However, service in the main dining rooms, along with menu options/taste, and the cabin issues, i.e. plumbing problems and the cabin's tiny size, as well having to pay for the steam/sauna room really did have an impact on our experience with the NCL Jewel. Overall, it was a great Christmas cruise and the memories we have will keep us smiling for a long time.   Read Less
Sail Date December 2014
We had our first cruise due to the generosity of my in-laws. They purchased tickets for 14 of us to go together over Christmas week 2014 in honor of their 55th wedding anniversary. Further, they got everyone balcony rooms. We sailed out of ... Read More
We had our first cruise due to the generosity of my in-laws. They purchased tickets for 14 of us to go together over Christmas week 2014 in honor of their 55th wedding anniversary. Further, they got everyone balcony rooms. We sailed out of Houston on the Emerald Princess (all from Texas). After loads of research before departure, I wanted to put in some notes from our experience. First, we found our departure out of Houston to be flawless. Smooth and easy. A moderate line for embarkation, but, vacation was officially underway, so who cares about a line! All the port employees were smiling, friendly - even jovial. Thanks to all the reviews and information available online, I felt pretty well prepared. Right down to carrying a small bag with anything I'd like to have on hand immediately or even for dinner (we didn't board until 2:00 and dinner was at 5:30). Luggage did take a bit to arrive (mid-evening), but, again, with having the items I really wanted on hand, it was no biggie for us. I cannot say enough about the wonderful staff on the ship. I am lucky to have a husband with the gift for genuine interest in others and he's a great conversationalist. He and I believe in treating our waiter or bartender like a friend and not a servant. I'm sure, because we treat folks this way, we may receive better or more thoughtful service. However we got there, I can tell you we felt pampered 100% by all the staff (steward, wait staff, head waiter and bartenders). All the little details we mentioned up front enjoying were remembered and repeated daily - without a request. For me, that's pampering. Bless the dear soul who brought us coffee and juice each morning with a smile. We had standing reservations for dining daily at 5:30 PM at my in-laws request. My husband and I did not think we'd like the time being so early, but it was perfect. Two large tables takes about two hours to serve and we'd head out each evening to the main show in the theatre. At that point, there's a line waiting to get into to their tables. Choose 5:30 - trust me. We passed on a lot of the ancillary daily activities until the last two days as, I admit, some sounded a bit gimmicky. But, the last two days we participated and had a great laugh and good time. We both agreed, next cruise, we'll be checking out those opportunities daily. MOTION SICKNESS: I chose to use the prescription patch to keep potential motion sickness at bay. For those worried about the matter: IT WORKS!!! Don't bother leaving without a patch in place. Why even risk feeling badly when you can prevent it? No pill to pop, no sleepiness. In 14 people, about half had some minor to moderate sea sickness symptoms off and on. We were the only ones armed with the patch. FOOD: We found the food to be wonderful. The staff offered us "appetizer" portions if we were curious to try an entrée but did not want to have it for our main course. My college age sons tried so many different things I cannot recall. Our request for a special appetizer (off menu) was granted the follow evening. With a smile. We enjoyed most of our dining in one of the main dining rooms. I'm not keen on buffet food so this served my preference well. We did enjoy a pub lunch (fish and chips) one day and slices of pizza another (really quite good). Had a room service lunch of club sandwiches one day as well. Our sons enjoyed a second dinner after 10 PM in their rooms many nights. I appreciated the portion size being reasonable. Not small, but not "Texas sized". You can order whatever you want, but, if you are wishing to show some restraint, it's not hard to do. If you don't have dessert in the dining room, there are options to grab tiny confections at a coffee bar spot. They are really almost better than the main dining room. Grab three and share. ALCOHOL: All over 21 carried a bottle of wine onboard. Husband got one beer package (six for the price of five I believe). He ordered a few extra through the week. I got one canned soda package (diet coke and tonic water) and purchased a smallish bottle of vodka for $17 (room service). We enjoyed a bottle of wine in the evenings as a nice cabernet was available at $15/bottle. We did not spare on the consumption for our liking and felt the prices were reasonable. I had a minor accident that required a visit to the medical facility. Get the insurance that will cover these things!!! This was the last day at sea so not a real downer for the trip. I was surprised that the medical facilities are not available all day every day. It seemed to be 2 hours in the morning and 2 hours in the evening. I assume there's reasoning behind this, but we had to beg to be let in (doors locked) while my foot was bleeding quite a bit. They'd really wanted me to wait to the afternoon hours. With my right toe toenail ripped half off (there's a story....), I felt pretty emergent. Some insistence by my husband got me in the doors, but, it's the one thing I did not research and wanted to share. It's a bit of a complaint, but, awareness would have been wise on my side to know the hours before the trip began. We had some looking for treat for motion sickness and they were always closed - just by chance. FYI for all to know!! CONDITON OF THE SHIP: There was constant maintenance going on everywhere. Not intrusive, but, evidence of real work being done (varnish, paint, etc. outdoors). Public restroom facilities were CLEAN and plentiful. I'm a real stickler for cleanliness and freshness. I appreciated the sense the ship was well maintained daily. OVERALL: The cost to value ratio worked for us and we are dreaming of indulging again - hopefully this year on a last minute deal. We will go Princess again. We'd both love to do Alaska in a few years. I am happy to report that I am a "cruise person". I wondered if I'd dislike the experience (kind of dreaded part of the year leading up to it). But, I'm sold. Eventually, more interesting destinations may be our goal, but, for now, we both agree the 'floating resort' experience we can get to via driving fits our budget and felt luxurious. We were pulling out our cash and leaving additional monetary tips for all that took care of us - in addition to the room gratuity. That's how much we felt well cared for that week. Thank you Princess!!   Read Less
Sail Date December 2014
First time cruisers with another family who previously cruised on Carnival and Royal Caribbean. Children were ages 4, 6, 14, and 16 so given that this was our Thanksgiving holiday we were really psyched but quickly disappointed. ... Read More
First time cruisers with another family who previously cruised on Carnival and Royal Caribbean. Children were ages 4, 6, 14, and 16 so given that this was our Thanksgiving holiday we were really psyched but quickly disappointed. Embarkation was a breeze. Arrived to the terminal, dropped off the luggage, parked and all checked in relatively fast. No more than 45 minutes from lining up in customs to getting on the boat and then the issues began. Drink packages - I am pregnant and cleared for travel however because my husband and our children all must purchase a drink package because he will be drinking there is not an online option to change my drink package to an all-inclusive soda package. Doing this online supposedly saves you $5 a day however when I called before we left I was told it was too late to do this and to explain to them my issue on the boat and there should be no problem. Wrong again. We left on a Saturday, purchased the all-inclusive drink package for $54/day and were told to call the offices on Monday to dispute the charges because there was nothing that could be done - and this was the beverage manager we were talking to. Food - Garden Cafe (buffet) has the same food for breakfast, some changes in lunch and dinner but nothing to brag about. As for the "CHOCOHOLIC" night that they raved about in the daily - it was a misprint on Thursday and not available in Tsar's and when we asked our server she found out from her manager it was not available. So it was again listed in the daily for Friday and nothing more than what the Garden Cafe already had available for desserts on any other day. Desserts were disappointing as were the specialty desserts from Carlo's Bake Shop. As for O'Sheehans - great bar food if you don't mind waiting for it or if they don't forget to put your ticket in as this happened to me. This was where we went to dinner the first night thinking we'd try it out since the menu seemed appealing (wings, cheese sticks, chicken pot pie, fish & chips and burgers). Wait time was 40 minutes and we were seated. Once we ordered we just ordered in bulk and then our server disappeared. The next day I decided I'd go for lunch and get a burger. An hour later my husband and I are still waiting on my lone burger however everyone who was seated before and after me have eaten and left and still no food. Tsar's was interesting on Thanksgiving night as we had reservations and some ordered the Thanksgiving meal however they didn't bring the first course out (soup) until reminded and then decided that they wouldn't bring yams with one of the meals and instead put carrots thinking it would go unnoticed, perhaps? Azura was better but the food choice was only for that day. Our only good food was the last night at Teppanayaki's but with a 10p reservation we were unable to order sushi because the restaurant closed at 8p. Really? Room service menu was limited so don't plan on ordering a continental breakfast - not an option. Pizza is available 24/7 at a $5 charge and any room service orders after midnight cost you and additional $4. Room - we had a balcony on Deck 10 and right next to the elevators. Convenient and at times noisy but standard for a vacation. Saw our steward many times but had to ask if they did towel animals and by the third night was the first time we saw one on our bed. Children's activities - sparse. You could sign up for the NICKELODEON PAJAMA JAM that was only advertised on the restaurant placards and nothing more for $20 per person. This was the price of admission and breakfast but keep in mind, breakfast is free but not for this. Just like buying a ticket to movie if you are going with your child you pay full price. There were maybe 15 children in ages from infant to 12 or 13 but you do get a 1-on-1 photo opportunity with Dora, Diego, Sponge Bob, Sandy, The Last Airbender and 2 other characters I can't recall. Crafts consisted of coloring t-shirts or handkerchiefs with fabric markers, there is the arcade and the kids camp available too but not as much character sighting as I was hoping for given the Nickelodeon themed notion for the kids. Disembarkation - fast as when we got on. Only hold up was Customs but that is to be expected. Off the boat by 9:30a and home by 10:30a so this process was fast. Overall service - disappointing. Seemed to have some trouble communicating with guest services at time due to a language barrier and we spoke English but not sure they understood what we were asking. Can't say we felt welcomed by anyone. One bartender - Amalia - was the only one who seemed to make a point to want our business and ask how things were. Hubby had made friends with dealers in the casino but that was the extent of getting to know anyone. Never again for the amount of money spent would we go on another NCL cruise.   Read Less
Sail Date November 2014
Terminal: wasy drive to terminal in Pasadena Texas.  The line was long at 4:00 pm but moved quickly. The ship: tastefully decorated not tacky. Showing a little wear but you really really have to look for it. Food: the food was better ... Read More
Terminal: wasy drive to terminal in Pasadena Texas.  The line was long at 4:00 pm but moved quickly. The ship: tastefully decorated not tacky. Showing a little wear but you really really have to look for it. Food: the food was better than I expected. I personally found the seafood better than the other main course options. After all. I am sure the items are frozen items( for the length of this cruise and the amount of people being served.) After the first day I always went with the waiter recomendations and was satisfied with everything. (Be adventurous, if you don't like it send back and order something different) someone told me the food in dinning room was same as specialty restaurants no this is not true for this ship. One of the best meals I had was in the crown grill. We were anytime dinning and a large group most nights 16 . I think that getting seated would have been easier had we chose either first or second seating. Keep in mind if you want to stay in port till you have to board and you like to freshen up before dinner second seating is best option for you. Service: everyone we encountered were both friendly and polite. (Unlike the fellow passenger that ridiculed my husband's dialect one morning.) We are in our 40's most passengers looked like they were older than us. The music being played in the pizza area and piano bar area seemed perfect for our age group. We were also pleased with the entertainment in the princess theater. There was a cold front during our cruise and myself and several other passengers became sick the day before we returned. (4-7.5) waves. We were in cabin A215 balcony.this was toward front on starboard side. Not sure if my location on board caused me to be sick because I did go to breakfast and walk around the ship before I became sick. My husband went to the horizon court buffet and the man in charge gave him a tray of green apples plain potato chips and crackers for lunch along with ginger ale from calypso bar. It passed in a few hours and was able to attend dinner and eat with no problems. Arrival in Port went fine everything smoothly and quickly.   Read Less
Sail Date January 2014
Sailed for cruise sites in Cosumel and Roatan and Belize we embarked on Saturday 25 Jan. A couple good days in the sun, but on Monday both of my sisters became very ill.(gastrointestinal..Captain announced that night that there was in ... Read More
Sailed for cruise sites in Cosumel and Roatan and Belize we embarked on Saturday 25 Jan. A couple good days in the sun, but on Monday both of my sisters became very ill.(gastrointestinal..Captain announced that night that there was in fact, Rotovirus on the ship. Told every one to wash hands with soap and water and we noticed that procedures changed in the buffet. Visitors were required to use hand sanitizer and food was handed to the patrons by crew members. Scuttlebut on ship said that there were in excess of 90 cases, this was Monday. Once reported the girls were quarantined to their rooms, Husbands however could come and go from that room. Some quarantine! Upon being visited by the Ship Doctor or nurses, it was never made clear, a shot and the next day a bill for $130.00. Tuesday night the captain of the ship announced that we would not visit Belize but would return to port, BECAUSE OF HEAVY FOG IN THE HARBOUR. A quick google indicated that there was no fog, port was closed on previous Tuesday and Wednesday. Medical personnel told my sister that she brought the virus from the hotel, despite the fact that there was up to 24 hours of incubation for this virus, numbers did not add up. It was apparent that Princess was taking no responsibility, were very disingenuous and that we were basically out the cost for the trip. After the announcement of turning back, the cruise was basically over. Ship personnel were serious, constantly wiping up and generally very quiet. Friday morning we were told to disembark, I did not know even at that date to which hotel I would be going and only found out after I had disembarked. They delivered us to the Sheraton Hotel in Houston where were held in a holding area until rooms were ready.(6 hours) Of course we had to buy our own food which would normally have been furnished by ship. What credit did we receive for this disruption of a much anticipated vacation, one day per diem (1/7th of cruise cost) and a promise of 20% on next cruise. They said CDC ( Center for Disease Control) would visit the ship on Friday. Must of been a quick visit, the ship sailed for the Western Caribbean on Saturday with a whole new visitor roster. They too could be collateral damage for Princess Cruises to maintain their PR Status. Houston Newspaper, indicated 176 visitors and 12 crew members infected. No one can really maintain that a trip, one stop removed and 1 day short, constant stress from not really knowing, no real information about the sickness,/status, this is not a vacation Read Less
Sail Date January 2014
We have cruised with Princess many times before, upgrading each cruise from inside to oceanview to balcony, to mini-suite and finally to suite. In general, we have enjoyed every Princess cruise and have had few bad things to say. This was, ... Read More
We have cruised with Princess many times before, upgrading each cruise from inside to oceanview to balcony, to mini-suite and finally to suite. In general, we have enjoyed every Princess cruise and have had few bad things to say. This was, by far, the worst Princess experience we’ve ever had. This cruise started off a little poorly when Princess changed our flight way back in September from the 9am flight down to the 7:51am flight out of Chicago, which meant we were bound to wait at the airport or at the terminal. EZAir charges extra fees for booking. On the United site, our airfare was listed $99 less than charged thru EZAir. Day 0 – Saturday, embarkation at Port of Houston It felt strange to hand our luggage over to a truck not marked in any way as Princess affiliated. When we arrived at the port of Houston, it was pretty easy getting in initially to obtain our boarding passes since we were both Platinum and Suite passengers. Once checked in, however, we were informed that the ship had gotten in several hours late due to fog and we would not be embarking for a minimum of 2-3hrs. They offered us shuttles to Kemah Boardwalk and told us the shuttles would be constantly running throughout the afternoon. My husband opted to wait in the terminal, a very uncomfortable setting with no food or water, but mercifully out of the weather. My son and I decided to go to Kemah. Getting to Kemah Boardwalk went smoothly, and we settled down to eat at Bubba Gump. I called my husband for an update on boarding(this is < 45min later) and he was already in the cabin (He told me that Princess offered us complimentary reservations at Sabatini’s to make up for the long wait. This was NOT a concession since Suite Passengers get dinner at either Sabatini’s or Crown Grill on embarkation night already) We ate quickly and arrived at the queue to get on the next shuttle. There were already over 100 fellow passengers who had been waiting for about 45min in 40degree/windy weather. 30min later I called the Princess 800# and asked them where in the world the shuttle buses were. 5 minutes later another passenger made a second phone call to Princess. 10 minutes later, 4 shuttles of varying sizes showed up to take us back to the port of Houston. We had been told that since we already had our boarding passes, we would have little or no line. NOT!!!! It took an additional 3-45minutes just to get through security a second time. My son was in shirt-sleeves and he caught a nasty cold. Passengers in the “normal” line were wrapped around twice, so their wait had to be at least one hour. There appear to be only 2 screening stations for 3000 passengers to pass thru, hence the long, long lines. 5pm – finally on board, champagne and canapés in our stateroom. Took a look at our balcony. The last time we cruised and booked the suite, we had a table and chairs to eat on the balcony. This cruise we had 2 chaises, 2 chairs and a tiny little table. The suite only had a cocktail table, so we couldn’t eat together when ordering room service, another suite “perk”. Dinner at Crown Grill – strip steak was tough, lobster tails WAY overcooked Day 1 – Sunday at sea, No significant issues, ship is really moving to make up for lost time. Dinner at the anytime dining Coral Dining Room was very good, no wait and very attentive wait staff. This however would not continue. The mini-cake tray that we couldn’t eat wasn’t delivered to the stateroom until Tuesday afternoon, very stale! Day 2 – Monday, late into port, late out of port Cozumel, everyone booked for an excursion was loaded onto one of only 2 ferries to the mainland, Playa de Carmen which made for very long waits. Finally boarded a bus for our excursion to Rio Secreto with 1hour 40min of shopping. This was a disaster!!! Road construction ate up ALL the possible shopping time, the 40 min bus ride extended 2-3 times normal. The town is not at all pretty. It reminded me of Ixtapa/Zihuatanejo over 20years ago, where there was very definite tourist area and the local area with mothers/children begging in the street. Rio Secreto – amazing tour, leave your cameras at the ship because they are not allowed. Charge for picture CD, $70; more if you want souvenirs Tried to eat in stateroom. One at the desk, one at the table, one at the vanity area Day 3 – Tuesday, late into port, left very close to on time Roatan, Because Princess did not offer intro scuba diving excursions, we had to book independently thru Scuba Roatan and they booked us a “trusted Taxi”. Princess, however, does not allow these taxis into the port area, nor do they offer a shuttle over the hill in the pouring rain, about ½ mile, so once again, we are soaked to the skin. Our “trusted taxi” had booked 2 parties and we had to wait even longer in the rain until the taxi admitted the other party was probably not coming(the other party was smart, they got into one of the 200+ taxis without prepaid riders RIGHT AT THE PORT! Again, now because of the long walk/wait, we couldn’t go on the 11am boat, but took the 12:3- and 2pm dives instead. That left us with @30min to shop at the port stores. It’s Funny how Princess lets the “trusted taxi” over the hill and into the port area for dropping off passengers, but not for picking them up. BAD, BAD POLICY PRINCESS. Finally tried the thermal suite. They used to provide flip flops, not this time. Many taps/etc missing. Dinner tonight there were several things forgotten on the order. Day 4 – Wednesday, into port on time, the sun finally came out Belize, Ship excursion, our priority tender passes were worthless because the excursion’s boat came directly to the ship instead of the pier so they came a little later. Sergeant’s Cay is very difficult snorkeling, deep water/high waves. They assign guides, but they are absolutely impossible to distinguish one from another once in the water. So we wandered pretty aimlessly. Still good snorkeling, but this reef is not as exciting as other destinations we’ve been to. Mediocre dinner service again tonight Day 5 – Thursday, at sea The captain’s cocktail party is pretty much nothing more than a Princess commercial. Dinner service tonight was better than the other nights since this was the second formal night and they were more attentive. Forgot my son’s pasta, so I gave him mine. Day 6 - Friday The ship is racing the fog to try and get into the Port of Houston before the fog gets in. We have reservations at Sabatini’s to celebrate the end of the cruise, and since we didn’t have any time at any port to go shopping, we used the money we saved to pop for the specialty restaurant. Sabatini’s, I must say was very patient and attentive, holding our various courses as we raced all over the ship trying to communicate with passenger services, dogsitters, employers, etc. Minutes after seating, announcements started about how the ship did not make it to Houston before the port was closed. Now instead of docking @midnight for disembarkation in the morning, it is estimated that the ship will not dock until 11pm Saturday and disembarkation won’t be until Sunday morning. All passengers are now given one complimentary phone call from their stateroom and 30 minutes of internet to try and make arrangements. This would be great if the ship could accommodate the thousands of phone calls and internet. It can’t. Not only that, we learn on Saturday morning, after dozens of tries that the directions given in the stateroom notebooks and from ship’s personnel, that the directions are wrong. Back to Friday night – Passenger services rebook our flight to 3:38pm Sunday, exactly 24hrs later, even after explaining the necessity to get into Chicago as early as possible Sunday because all 3 of us were scheduled to work Sunday. Princess also informed us that we would not be moved from Red 4 to Red 1, for transfers and possible standby. Day 7, Saturday After giving up trying to make phone calls, I tried the internet and made arrangements for 2 of us to work Monday in place of Sunday. I made all my changes at 8am and by the time I was through, there was a line 20 deep to get onto the computers. At 10am, passenger services announced that the fog had cleared sufficiently to get us into port at 11:30am. Nothing was said about them changing our air back to Saturday, so my husband went to check on these arrangements. He was told that passenger services would deliver our new air itinerary to our stateroom. They proceeded to check him out of our cabin. When I took the paperwork to check for accuracy, I found they had checked him out of the wrong cabin!!! It took another half hour to straighten this mess out, since someone at the desk decided that the crew member who had made the mistake had to correct it. At about 12:00, my husband called from the stateroom to see if our air had been changed. They verbally gave him the flight and confirmation number. They managed to get us a 5:29 flight to O’Hare. I felt lucky to get this flight even though we were scattered all over the aircraft. Next, I went to the internet café to print boarding passes. There were very few passengers there, but all of us had one goal: get our boarding passes. I tried signing in, but the system said our time had expired although we still had about ninety minutes and thirty more minutes of free internet to make arrangements. There was no Princess Representative in the internet café. It took some time, but someone finally came down after a few calls and got our boarding passes printed. Good move as it turned out! Passengers were informed that they could opt for self-handling of luggage for faster disembarkation, a necessity for anyone with flights leaving before 4pm. There were at least 500 people already in line to disembark this way. They finally started allowing passengers for the shuttle buses off the ship at about 2pm. There were several shuttles for: IAH, NOT United; only one for United airlines passengers. We sat on the bus, waiting for passengers to disembark since all United Airlines booked passengers were required to be on that one bus. We started asking about when we were going to leave at 3pm and were told at 3:20 we were still waiting on 20 more passengers. Many passengers missed their flights, since the bus didn’t pull out of the Port of Houston until 3:30pm, waited for a freight train to clear and pulled in at arrivals at @4:35. The only reason we made our plane is because IT was late arriving from Chicago. During the shuttle ride to the airport, we were finally able to contact all of our people in Chicago. In conclusion, we would NOT recommend the Western Caribbean sailing out of Houston. This terminal is much too small to accommodate any ship of size and this was the third time in a month that the ship was delayed because of fog.   Read Less
Sail Date December 2013

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