2 Helpful Votes
Sail Date: August 2018
Only cruise to visit all the Hawaiian Islands. We did the extended cruise with three days at The Marriott Waikiki with excursions every day. We went to the North Shore and to the Polynesian Cultural Centre that was excellent. All day at ... Read More
Only cruise to visit all the Hawaiian Islands. We did the extended cruise with three days at The Marriott Waikiki with excursions every day. We went to the North Shore and to the Polynesian Cultural Centre that was excellent. All day at Pearl Harbour and the the next day with lunch provided at the Kaolua Ranch. Our tour guide Keou kept us all on our toes and nothing was too much for him. We especially enjoyed his singing! We really miss him. We really enjoyed our stay on board and the staff went out of their way to keep everyone happy. I cannot understand why everyone complains about this ship. It was spotless, our balcony cabin was more than adequate for my husband and myself. There was plenty of storage for all our clothes and the suitcases went under the bed. The bed was extremely comfortable. The bathroom was big enough for us, but Incan understand some larger people would find the shower a little tight. We only encountered staff who went out of their way to please us. Always cheerful and more than obliging. Of course we were disappointed when some of our shore excursions were cancelled due to Hurricane Lane. I missed the helicopter flight over Kawaii on my birthday. We mentioned this in passing to reception and when we went back to the cabin that night I found a lovely birthday card, bottle of wine, flowers and chocolate covered strawberries. We hadn't intended going to any shows but we ended up going to three, and they were fabulous! What great dancers and musicians! The last night was an absolute scream, a quickly put together dance off on the extra night of the cruise. We ate at four speciality restaurants. The food was very good at all of them but unfortunately for me a bit salty. The food was fine in the Buffet, a lot of choices and they catered for all tastes. Breakfast was especially good, though I heard people complaining it was a bit dry. Drinks were expensive but we bought the buckets of beer and the wine package. We just handed over the slips to get our wine and we were able to rake it to our cabin, unopened. I enjoyed the cocktails of the day but they definitely weren't full strength. The staff made this cruise for us. I am sorry for the people on the next cruise who will only have four days. I hope they will be refunded accordingly. I would go on this cruise again. Read Less
4 Helpful Votes
Sail Date: August 2018
We really enjoyed our trip on the POA. We've done other NCL ships before but not this one. This ship is meant to stop/port multiple times but unfortunately because of hurricane Lane our port days were cut short. The Captain, ... Read More
We really enjoyed our trip on the POA. We've done other NCL ships before but not this one. This ship is meant to stop/port multiple times but unfortunately because of hurricane Lane our port days were cut short. The Captain, staff, and crew really made us feel safe and the ride wasn't too bad. Overall our room wasn't too bad, the bed was nice and we had a good view. Because there's not a lot of ports that a ship can port at in Hawaii some of them are more industrial so the views from out window weren't as nice but it doesn't matter much as you're off the ship exploring anyway. the food was pretty good at the restaurants. We had food in all the free options and we tried the Japanese restaurant which was a lot of fun and tasty. The entertainment on the ship was easily the best part of the cruise and really helped make the extra sea days go by. The cruise director Jami and assistant cruise director were awesome. The production shows were ok and the comedian was very funny but the best was the magician Kyle Marlett. He was hilarious and spent a lot of time with the guest, really made us feel special. Overall, the cruise was fun and we really enjoyed it. We are hoping to come back again just not during hurricane season haha! Read Less
5 Helpful Votes
Sail Date: August 2018
We had an amazing time on the cruise! We’ve never been to Hawaii before but have been on other NCL ships. This ship is smaller and older but still nice and feels more homey than other ships we’ve been on. The food was pretty ... Read More
We had an amazing time on the cruise! We’ve never been to Hawaii before but have been on other NCL ships. This ship is smaller and older but still nice and feels more homey than other ships we’ve been on. The food was pretty decent in all the free locations and very good in the paid restaurants. We really enjoyed the stake house. The Japanese restaurant was also very yummy. The entertainment and shows were great, the one that stood out was the magician Kyle Marlett. Best magic show we’ve ever seen! They Comedian was also very funny. The crew was pretty great. Most of them being American. You can tell they work hard long hours. We did some activities off the ship. The black sand beach was fantastic. Overall we were very happy with the cruise. No other cruise let’s you see Hawaii like NCL so it’s worth the money. Read Less
8 Helpful Votes
Sail Date: July 2018
We had the hotel stay the night before at the Marriott Waikiki. Everything was well organized. The bus picked us up at 10:45 and we were on the boat by noon. We had lunch in the Aloha Café. It wasn’t crazy crowded and we had no problem ... Read More
We had the hotel stay the night before at the Marriott Waikiki. Everything was well organized. The bus picked us up at 10:45 and we were on the boat by noon. We had lunch in the Aloha Café. It wasn’t crazy crowded and we had no problem finding a seat for 5 of us. We did have to wait until about 3:30 for our room to be ready. They announced as each floor was ready. Ours was almost last; the first floor announced was ready around 2:00. The boat was fine. The stateroom (10046) was small but as expected for a cruise ship. There was about 18 inches between the bed and the wall, so only one person could pass thru at a time. The bathroom had no place to store supplies; no shelves, etc. We did bring a shower organizer that we got on Amazon (https://www.amazon.com/gp/product/B00XPRV306/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1 ). It hung on the 2 hooks that were already on the bathroom door. I would highly recommend this. The shower is really small; not much room to move around in there. They supply shampoo (no conditioner), liquid bath wash, liquid hand soap, a bar of soap and body lotion. There is a hairdryer and a mini bar fridge. There was room in the fridge to store our water bottles. There is plenty of storage space. We were able to store our luggage under the bed. We did bring a few folding clothes hangers. There are plenty of hangers available, but we had a lot of extra shirts and dresses, so they came in handy. We also brought some magnetic clips and magnetic hooks. I had never used these before on prior cruises but they did come in handy. The walls on this ship are metal so they worked everywhere. I bought a travel (cruise ready) power strip (https://www.amazon.com/gp/product/B07BHVKPC3/ref=oh_aui_detailpage_o02_s02?ie=UTF8&psc=1 ) but didn’t need to use it. There are 3 available electrical outlets; 2 in front of the mirror and a third behind the TV. The balcony is small, but was fine for the 2 of us. There are 2 chairs with 2 footrests, and a small table. The balcony has a metal railing not the plexiglass in front. Be aware if you have small children. The food was fine. We ate dinner in the Skyline restaurant (made reservations for 7 of us at 6:30 each evening). You can make the reservations online before the cruise. That will save having to do it while on the boat. We chose that restaurant because it is less formal than the Liberty restaurant. We did not use any of the specialty restaurants. The food was fine; no complaints. We ate breakfast most days in the Aloha Café. We were up early so we were there at 6 AM before it got crowded. We were on tours most afternoons so did not each much lunch on the ship. We only attended a few of the shows after dinner. The ones we saw were good; no complaints. Mostly we were tired after touring all day and getting up early. We did not frequent any of the bars. Nor did we attend any of the onboard activities. I would recommend allowing some downtime in your schedule. The tours we took were long and the weather is hot, so we were exhausted much of the time. Read Less
6 Helpful Votes
Sail Date: June 2018
We picked this cruise because we have never been to Hawaii and we wanted to see as many islands as we could. My husband doesn't like to fly and the thought of flying and changing hotels every couple days didn't sound appealing. ... Read More
We picked this cruise because we have never been to Hawaii and we wanted to see as many islands as we could. My husband doesn't like to fly and the thought of flying and changing hotels every couple days didn't sound appealing. So this cruise fit perfectly. Once to unpack and the same bed for a week. I am not sure why there are so many bad reviews. The ship seemed fine to me. Yes, some of the areas could use some refurbishment. The food wasn't anything spectacular - but I always found something to eat. Yes, the ice makers in the buffet were having some trouble working - one in particular. Yes, the cabin balcony is sort of small. Yes, the cruise is expensive. The staff on the ship was great...we didn't have any problems with staff. They were always nice and helpful. The only real problem I had on the ship is that they charged us for the mini bar drinks (which we had moved to a drawer below the fridge). We put our own drinks in the fridge. I told them at the desk and they were supposed to credit us $32...but it has not happened yet. I'll call them today. Also, we had a fire on the ship the first night - I slept through the alarm. Must not have been a huge deal because we didn't hear anything else about it. They yelled Bravo, bravo, bravo over intercom. I didn't hear it although my sister did in the next room. The power to the ship went out for an hour or so when we were leaving one of the ports. No frozen drinks, no food available, no lights, no pool, etc. We were happy when the blender could blend again. This was a fantastic way to see the 4 major islands. We rented cars and did our own thing on all of the islands. We had no problems with this. We did not do any NCL excursions. We saw so much and loved Hawaii. We stayed in Oahu for 3 nights after the cruise at the Hampton Inn in Kapolei. We had no problems with embarkation or disembarkation. 2 of our party did try to get off the ship early on our last day and the ship was a little late letting them off. (maybe 45 minutes). We were in cabins 10048, 10050 and 10055. Adults had the balcony cabins and the 4 kids shared the inside cabin. This worked really well. Loved having the starboard side cabin to watch the lava. We saw lava in the early morning (5am) on the way into Hilo and then the ship drove by the lava fissure when we left Hilo. We watched the napali coast from the port side deck as it was closest then went down to our cabin to watch as the ship turned around. We were a little further from the coast that way. I loved the balcony cabin. They are all small, and the balcony is small - but it was a treat to be able to sit out and watch things from there. Our balcony cabins were above the lifeboats and unobstructed. All the cabins were forward/starboard. The kids inside cabin was small but they fit fine in it. We ate in the buffet mostly just because it was quick. We ate once in the diner - it was good. We ate twice in the sit down place - not the Liberty (that is for people that dress up) but the other one. It was good also. None of the food was fabulous. Well, maybe the crepes...in the buffet. And the Lava cake in the sit down place - delicious. There was an ice cream station in the buffet also - we ate a lot of ice cream cones. We packed our lunches each day to take with us. This saved us a lot of money in port. Sometimes we would get the sandwiches at the nightly buffet and put them in baggies (we brought them) and store in our fridge. We packed a soft sided cooler for the trip. The buffet gladly filled our cooler with ice each day. Sometimes if we missed the late night buffet we would get bread, ham, cheese at the breakfast buffet and sit at a table and make our sandwiches. We would buy drinks in port for the day. Where ever we were we would have a picnic lunch. We learned that we could take one drink per person back on board the ship - so we always saved at least one to take back on. I have a coke zero problem and the ship has pepsi. We were also able to get beer back on the ship in Hilo and Kona. They do not x-ray there. We just stuffed them down in bags. One or two were taken. One day we got like 6 back on board (we had 8 people). They were not so concerned about cokes and waters... although I don't think you could take a bunch. They just don't want you taking beer/wine, etc on board. We bought 2 buckets of beer while on the ship (6 beers) for about $44 per bucket. We also had a favorite mango strawberry frozen drink on the ship that ended up being about $14. I think the daily special drink was about $10. We did not attend any shows as we stayed on the islands as long as possible - and then were exhausted by the time we ate and got cleaned up each night. The kids did go to a couple lei making parties and loved them. Everyone on the ship was very nice and helpful. My favorite things on the trip: swimming with the turtle at Hilo (Carlsmith beach), sunrise at Haleakala National Park, watching the lava from the ship. Also enjoyed Hanauma Bay (Oahu) and the tubing trip in Kauai. Fabulous vacation. I would love to do the cruise again someday. The sail by NaPali coast was so beautiful too. We were lucky and had a rainbow following - and saw a double rainbow. All 4 kids loved it too (ages 11, 13, 16, 18). We cliff jumped at Waimea Bay (Oahu) and we did a rope swing at Ho'opi' Falls in Kauai. The kids loved the snorkeling also. The teens were not as excited about getting up for the sunrise. The kids (and adults) loved the tubing trip in Kauai also. Read Less
2 Helpful Votes
Sail Date: June 2018
Hi. Just off the boat Saturday 9th June. Trip to Big Island cancelled due to volcanic issues on the island. So first night spent In Honolulu which was a disappointment but fully understood. Compensated $50 port charges so make sure you ... Read More
Hi. Just off the boat Saturday 9th June. Trip to Big Island cancelled due to volcanic issues on the island. So first night spent In Honolulu which was a disappointment but fully understood. Compensated $50 port charges so make sure you settle your account after the ship leaves the last port. We had a suite cabin on deck 13 ( Portside ) the best side to view the Napali Coast, one can enjoy the views directly from their own private deck. We chose to enjoy the ship and did only one paid shore excursion thru the ship helicopter trip called Heaven & Earth on Kauai $399 each. In our country we drive on the left so did no feel comfortable driving in Hawaii. With the helicopter flight we got a good land tour, lunch. Pickup from the ship at 10am, drive to lighthouse, beach & lunch, great tour guide in new Mercedes-Benz’s van. Transported to heliport at 2.45pm, safety briefing etc then 50 minute flight over Waimea Canyon and Nepali Coast. Weather not the greatest in some parts with rain but pilot did a great job. ( recommend ). Then transported back to the ship by 5.15pm. Airport about 10 minutes away from the ship. Our daily routine was up for a swim at 8am so one could swim some lengths before the crowd arrives. (Pool opens at 8am ). Clean up and breakfast and lunch at Cagneys Restaurant ( suite passengers only ) but same food as other restaurant but just gets served to you. We liked that as we would have put too much on our plates otherwise. Sun bath and then usual go ashore and wander around for a few hours. Booked 5.30pm meal times so we could enjoy the entertainment. Shows last 1 hour, then we would then go to the next show etc. Joel Meyers the magician excellent and very entertaining. Brenda Kaye the hypnotist also excellent. I volunteered and turned out I was the Star of the show. I supposedly put on a pretty good performance for every one. We attended her seminar also very informative. Recommend. On the last day suggest you pack your bags after lunch as they have to be out for collection by midnight. But on the last day the ship leaves port at 1.30pm, but there is shows and art auctions etc to go to. Plus the best viewing along the Napapli Coast is form 5.15pm to 6.15pm then back to back entertainment until 11pm. Then even a later party. For us a trip of a lifetime and we only booked a suite because my wife seen a deal which she could not resist......... she always says that when she spends. Recommend a suite. No queues, dining seating by the windows, treats left in the room etc. Only disappointment no trip to the big island. Big win for the cruise company though as they did not have to pay for the fuel would have used to cruise there. No bad cruises just bad cruisers. Enjoy we did. Read Less
6 Helpful Votes
Sail Date: May 2018
About us: We are two semi retired educators in our mid-60's who love to travel. We've logged 70,000+ miles on Amtrak and ViaRail Canada and have traveled the entire length of the Mississippi River on steamboats but had never ... Read More
About us: We are two semi retired educators in our mid-60's who love to travel. We've logged 70,000+ miles on Amtrak and ViaRail Canada and have traveled the entire length of the Mississippi River on steamboats but had never taken a cruise. This one had been on our bucket list for years, so we decided it was time to go for it! Overall we had a wonderful time! Given some of the reviews we read our expectations were not all that high, so I will say our experience exceeded our expectations (it's Hawaii for pete sake!). Like any experience there are pros and cons, and these are ours based on no prior experience or anything else to compare it to: Pre-Cruise-We stayed at the Waikiki Marriott the night before and it was fantastic! We had an ocean view room with a balcony that faced Diamond Head. There was a great poolside grill where we ate dinner (good food, reasonable drinks). It is literally steps from the beach (simply cross the street and you are there). There is a Norwegian check in desk in the lobby. The hotel staff was super and we got our information from the cruise desk regarding the time our shuttle to the ship would leave. You tag your luggage and leave it in the room and they pick it up for you. I only kept a tote with our travel docs and had them take everythng else. This went great! Had breakfast at the Starbucks in the lobby then hung out until our shuttle left. This process was easy and lots to enjoy. Recommend spending the night before you embark...otherwise you'll be grumpy. That good nights sleep did wonders for our disposition! EMBARKATION: Very smooth! A LOT of people needing to check in but the check in point was well staffed and all went smoothly. We went onto the ship and (against advice from other reviews) went to the Aloha for the buffet. Because we only had the small tote getting around was easy. We did not find the buffet overly chaotic. It was crowded but there was an ample variety of fresh food and choices to suit any taste. (more on food later). We ate our lunch then went to explore the ship. We found a deck outside of the Aloha and hung out until they called that our cabin was ready. We only had to kill about 2 hours and the cabin was ready sooner than we had expected! This process went very smoothly. Our luggage arrived quite soon after we got to our cabin and we unpacked and settled in. More about our cabin (with pictures) later. FOOD: Aloha (the buffet) was great the first day but lost some quality as the week went on. They had good breakfasts and a nice selection for lunch, but the two times we went for dinner it was less than stellar (the "country and western" night the food was awful). Main Dining Room (Skyline & Liberty). Food was fresh and well prepared. Husband thought the entrees were too skimpy (he wasn't entirely wrong). They had 6 or so entrees that stay the same and about 6-8 entrees that rotate. Overall I'd say it was O.K. but not remarkable. We had expected more based on our dining experiece on the steamboats. However, they do offer an afternoon snack and a late night snack which was nice...and there is soft serve vanilla and chocolate ice cream and it is GOOD! Cadallac Diner (open 24/7). Great place for breakfast, or late night snack. Because I'm an early riser I would go there about 5 a.m. with my travel coffee cup and fill it up then head for my balcony. This place is like a typical hamburger stand and it's good for what it is. We liked the atmosphere, but I would say some of the staff were not overly friendly here. Our overall impression of the food was "OK". We did not try any of the "pay extra" restaurants (we didn't feel we should have to pay extra considering the cost of this cruise) and I will say the food was the "lowpoint" on our experience scale. ONBOARD ENTERTAINMENT: We thought it was outstanding! We were super-pleased with the quality and variety. We went to all of the evening shows except the night we were at the Luau. One evening was a presentation with dance depicting Polynesian culture. Very well done and interesting! There was a professional magician and it was on par with what we've seen in Las Vegas. There were two evenings featuring production numbers; one called Lighs, Camera, Music that highlighted musicals and one that featured Las Vegas entertainment that was outstanding! The highlight for us, however, was the comedian Jeff Harms. OMG! This guy is the funniest man on the planet! We loved his show and we saw him again when he performed in the Marti Gras lounge. We also went to the Marti Gras for two "game show" nights and these were very entertaining and so much fun! There were other musical acts performing in various places that we heard as we walked about the ship. There were other activities throughout the day such Lei making (with nuts and with ribbons) and trivia. I did the trivia twice while husband did other things. One nice thing is there was almost always something to do if you didn't have a shore excursion, or you were finished with your shore excursion or if you and the hubby wanted to do different things. I'd give the activities an "A". SHORE EXCURSIONS: The opportunity to experience Hawaii is why a person would want to take this particular cruise so it is "port intensive" as it should be and I'd suggest doing something at every port. We booked all of our shore excursions through the cruise line and though they were slightly more expensive than we perhaps could have done on our own it was worth it to us to know that all would be taken care of. ***NOTE: Our cruise date was one of the ones that didn't dock at the Big Island at all because of the Volcano. This was hugely disappointing to us but certainly not in any way the fault of the cruise line...after all no one could have predicted a volcanic eruption! So, I am going to comment on how Norwegian handled this. I was on the Facebook feed with the Roll Call group for this sailing or I would not have known about the change of itinerary until I got on board. We had to cancel a car we had planned to rent in Kona and had I not known by then it would have been difficult to do. I do feel the cruise line should have sent out an email/text to everyone THE MINUTE the decision was made not to dock. To account for this we stayed in port at Honolulu and extra day, then after two days at the first port on Maui we went to the other side and did a tender port at Lahaina. This cause a lot of people to scramble to re-book their Sun./Mon. Maui excursions. I feel they should have left Honolulu (many folks had been there several days already or were planning to stay there post-cruise), kept the schedule for the Sun/Mon on Maui, then made Tuesday an "at sea" day then went to Lahaina on Wed. As it stood, we set in port and got cheated out of one day of our cruise. With no compensation. This did not sit well with us. However, even so, we made the best of it and did things on the ship. SHORE EXCURSION-PACIFIC WHALE WATCH MOLOKINI TURTLE SNORKEL. I did this one (hubby didn't). It was my favorite! The water was too choppy to go to Turtle Arches so we snorkeled the Molokini Crater for 2 hours. Oh my gosh! It was like swimming in an aquarium! Beautiful blue waters, huge variety of fish and so many! You can clearly see the coral. This is absolutely breathtaking! You get a light breakfast on the boat out, they have wet suit tops (you'll want this) for $10, free reef-safe sunscreen, flotation devices, and optic masks for the nearsighted (like me). That mask made all the difference in my experience. They are super helpful And it is a group dedicated to the conservation and preservation of ocean mammals and turtles. I would HIGHLY recommend this to anyone. BEST OF MAUI TOUR-We had been to Maui before but this tour gave us a little something different. We went to Iao Needle and our bus driver gave us tons of good information along the way. We then went to a plantation and took a trolly through it. This was OUTSTANDING. They had an unbelievable variety of crops for viewing and we learned about shucking and opening a cocount. Very informative and interesting! We then went to the Ocen Center. We had lunch (included) and then toured the exhibits. Super interesting and well worth the time to view it. I would recommend this tour. PLANTATION TRAIN AND LUAU KALAMAKU: We'd been to a luau before but found this one to have a very well done program. It told an historical story and the actors/performers were super! Really enjoyed the performance. The train ride around the grounds was OK as we saw the wild chickens and boars. The luau food was typical but well prepared and you get two drinks. This was more of a "performance" venue than an authentic venue but for us we really enjoyed it. THE DIRECTOR'S CUT TOUR: My husband's favorite! Get on Sam's bus, he is a wonderful host. You see clips of movies, then visit the location. This is so well done (at leaslt on Sam's bus) and interesting. A wonderful way to see Kauaii and experience a bit of movie history at the same time. I would recommend this. PEARL HARBOR:AND USS MISSOUR: Not what we expected. The tour was adequate but needed more time. We couldn't go onto the memorial and when the boat took us out the park ranger was gone and some young girl filled in, but she didn't know much. A bit disappointed in this one but did get to pay our respects. OVERALL: A wonderful way to explore Hawaii. Enjoyed the ship and all it had to offer. A great way for two people with varied interest to travel as we got to do some things together and also had the option to "do our own thing". A good variety of shore/ship activities and all well organized. The ship never seemed crowded, even at the pool/hot tub/decks. This cruise had an older crowd (it was before school let out) which was what we wanted. We were pleased, and would recommend this to everyone! LOVED IT! Read Less
2 Helpful Votes
Sail Date: May 2018
We chose this cruise because it would be our first time to Hawaii and we would visit 4 islands. Embarkment was very easy, it only took us approx. 15 minutes to board from the time we dropped our luggage to the time we boarded ship. They ... Read More
We chose this cruise because it would be our first time to Hawaii and we would visit 4 islands. Embarkment was very easy, it only took us approx. 15 minutes to board from the time we dropped our luggage to the time we boarded ship. They had the buffet ready so we could have lunch and hang out until our room was ready. I researched before taking our cruise so I was aware of the additional charges for drinks, service charges etc. All services had a 20% gratuity so no tip was added except in case of exceptional service. We did leave a tip in the two dinning rooms, Liberty and Skyline since there was no extra charges so no gratuity was added. Buffet was okay, Barbeque by pool was good but Skyline food was excellent. The difference in Liberty and Skyline was the dress code. The food was the same. Staff was friendly and courteous, each asking where we were from and are we enjoying our cruise. Our cabin was small but that was expected. Bathroom was quite small but we had good water pressure and plenty of hot water. There was entertainment every night, some which was good and some was very good. Loved the not so newlywed game. We did several excursions. One of our favorites was the Smith family luau. I booked this unit separate from NCL. The food was excellent, the ceremony of uncovering the pig and the actual show after dinner was very entertaining. Our only disappointment due to the volcano we did not get to dock at the big island so instead of visiting 4 islands we visited 3. Even though I was disappointed I applaud NCL of thinking of our safety Read Less
2 Helpful Votes
Sail Date: April 2018
Hawaii Celebrity Solstice review April 29 - May 11, 2018 We had a enjoyable cruise despite some bumps along the road. We embarked in Honolulu. The lines were short but the woman we had checking us in just couldn't get it ... Read More
Hawaii Celebrity Solstice review April 29 - May 11, 2018 We had a enjoyable cruise despite some bumps along the road. We embarked in Honolulu. The lines were short but the woman we had checking us in just couldn't get it together. We stood waiting for her to check us in. It took 30 minutes. We were not happy with that but couldn't do anything about it. Finally, we got on board. They were giving out Champagne and mimosas as we boarded. The ship looked great. It shined and sparkled. The rooms were not ready yet. So we found some lunch and then found a comfortable place to wait. We had the Classic beverage package and enjoyed some drinks while waiting. We booked a handicapped accessible cabin on deck 11 Aqua class. I use a scooter to get around as I have muscular dystrophy. The cabin was barren as usual for handicapped cabins but did not have enough storage. We had only one closet and only 4 small drawers. The balcony had a lovely built in ramp to get out to the balcony. We had two chairs and loved having matching foot stools for each. We spent may hours out on that balcony. The door to our room was automatic which was wonderful for me. It is so hard to drive my scooter and open the door at the same time. I found the whole ship to be wonderfully accessible. All the doors were automatic all around the ship. I was able to get everywhere. Waiting on elevators after shows were awful. I would wait for my turn however able bodied people wouldn't let me get in the elevator. By the time I was able to get to elevator door it was full of able bodied people. I would have to wait and wait. Most of the time I would have to travel to the back of the ship just to find an elevator. Then had to travel back to the front of the ship where our cabin was. I would have loved to travel the stairs but my disability makes it impossible. We booked no excursions thru the ship. We booked them on shore. Much cheaper and just as good as ship excursions. Since we were in Aqua class we were able to eat in the Blu restaurant. It was open for breakfast and dinner each day. We went to breakfast there a few times, however, I like waffles and Blu didn't serve waffles at breakfast. The buffet did serve waffles so we preferred to eat there. The buffet was quicker too. The buffet food was delicious. Two lunches in the buffet they had fish and chips which were wonderful. We ate all our dinners in Blu. The food was good. The waiters were very nice and knowledgable about the menu and food. I liked having a cosmopolitan at dinner. After 3 days the wine waitress in Blu would recognize me and would always bring me my cosmopolitan with out me even having to ask. This made me feel so special. I went to all the shows. I was always entertained. My favorite shows are usually production shows but I found these productions shows to be lacking. I enjoyed all the game shows. The newly wed game and liar liar were hilarious. All the comedians were funny and clean. We experienced an earthquake in Hilo. We were on the ship at the time. The whole ship shook while we were at the pier. It was quite the adventure. Not for one man. I went down to guest relations to find a man yelling at the poor guest relations attendant. Earlier in the day he went on a ship excursion to the Volcano. He wanted a full refund. He couldn't understand how Celebrity would take passengers to a place that had earthquakes and that Celebrity should have known a earthquake was going to happen. I had to laugh. I don't even think all those specialists with all their expensive equipment knew that an earthquake was going to happen. I don't know if he got a refund or not. Getting a bar drink during the day was next to impossible. We would go to the pool bar to find one bartender trying to get drinks for 10 people in line. This was a daily thing. However, at the show room at night it was super easy to get a drink. The bar waiters were abundant. We had the classic drink package and liked it. The only drinks I couldn't get were at the martini bar. It worked for wine, beer and drinks of the day. I spent most of my money at the spa. I do not get the popularity of the Persian Garden. It was included in our Aqua class cabin. Lovely view but those tile chairs are hard and uncomfortable. I got two massages which were wonderful but expensive. I also got a facial. I was not told to buy this cream and that cream. No hard sell. Actually no sell at all. I really liked that. I also got my teeth whitened. It worked really well. I went 7 shades lighter. I was happy at the time but it sure doesn't last very long. I am now home and my teeth look the same as they did before the whitening. Next is the horrible problem we had in our cabin. Bugs. We found 7 in total. 3 we found in our bed. They were not bed bugs. I was told they got in thru our balcony. We did not leave our balcony doors open. Only when we went in and out. This really was a problem. I have been on over 27 cruises and I have never had bugs in my cabin before. Despite the bugs, and the earthquake we really enjoyed our Celebrity cruise and still believe that there is no such thing as a bad cruise. Read Less
2 Helpful Votes
Sail Date: April 2018
I chose to take a Cruise to Hawaii with my sister, Jackie as neither one have ever gone on a vacation like this. Both of us have traveled and being many places. have seen the world through my 22 years of the military, but this Cruise was ... Read More
I chose to take a Cruise to Hawaii with my sister, Jackie as neither one have ever gone on a vacation like this. Both of us have traveled and being many places. have seen the world through my 22 years of the military, but this Cruise was the best thing and we had the best time of our life, fun Cruise activities, going to different Islands seeing the beauty of Hawaii. The Buffet style at Aloha so many people were rude and pushy. Embarkation very organized. Entertainment GREAT. The overall experience was OUTSTANDING. Hopefully someday could do another cruise with more family, but not booking with Collette they were a big disappointment. Going to the Arizona meant a lot to me as I have family who have served in the Military along with myself as Military Police, Chief Medic when deployed to Iraq 2004-2006. The snorkeling was the highlight of the trip for my sister and I as we loved swinging with the Green Sea Turtles, and the fish of Hawaii.. Read Less
Sail Date: April 2018
only one to circle Hawaii to save a lot off 'at sea' days. really opposed to that 'extra line for 'extra tip' . REALLY .. an automatic 20% to go to the bar and bring you a drink seems sufficient.. then the nerve ... Read More
only one to circle Hawaii to save a lot off 'at sea' days. really opposed to that 'extra line for 'extra tip' . REALLY .. an automatic 20% to go to the bar and bring you a drink seems sufficient.. then the nerve to request more ?? you could schedule the evening entertainment a little better.. to dine at around 6 PM and try to get 2 major shows on was really difficult. seating in the Mardi Gras I think where major entertainment was makes viewing rather difficult because the floor is not elevated as in the other theater. the guitar player was great and the piano player also. the band from New Zealand I believe that played by the pool was also great.. all in all not too bad a cruise. bringing our luggage down from the room on our own is a great option to getting off the ship on the last day. Read Less
2 Helpful Votes
Sail Date: April 2018
Embarkation: Since we live in Hawaii, it was just a short drive to Aloha Tower. First of all, as far as Holland was concern, it was great and fast. Very friendly and they were so helpful. Now regarding security at Aloha Tower, that ... Read More
Embarkation: Since we live in Hawaii, it was just a short drive to Aloha Tower. First of all, as far as Holland was concern, it was great and fast. Very friendly and they were so helpful. Now regarding security at Aloha Tower, that was a different story. They told us were to go and when we got there, they told us to go back to another place. Without getting into details, I thought TSA was bad, These guys take the cake. Ship: Been watching YouTube a lot regarding the ship so I was a bit familar with the lay out. I feel that helped with what to expect. Personally, I like the midsize ship. That being said, the disclaimer is that I never been on a mega-ship yet. But it was nicely laid out. The only thing I wished was that the atrium area was bigger and had more activities. They have a bar but it was only open whenever they had a tasting. Ship was very clean. Had a few nice quiet places if you just wanted to read a book. The canopy over the pool was good when it rained a little and when the weather got a little colder. Dining: Since we upgraded to the Neptune Suite, we where able to eat breakfast in the Pinnacle Grille. It was nice and quiet, unlike the MDR and buffet. After all, we just got up! Breakfast had the same menu as the MDR. Did a couple of nights there for dinner. I rarely ever get full of crab legs but the King Crab legs they served......I almost couldn’t eat dessert. And It tasted good. Food in the MDR was excellent too. Buffet was good. I would say it was one of the better buffets we had. Activities: To be honest, there really wasn’t much. However, one of the reasons I wanted to try this cruise was to unwind. With 5 days at sea, I was wondering if I would be bored to death. On the contrary, during those days, I joined my wife at the America Test Kitchen, went to the Windows classes twice a day, did on trivia contest, a meet and greet, and hung out by the pool a little. They had some shows but we only went to 2 out of the 3. It was okay. Honestly, I was okay with all of that since I really just wanted to unwind. Perhaps a few more things would be nice. Shore Actitivies: Since we live in Hawaii, we didn’t sign up for anything. Just took a walk down Front Street in Lahaina and a very small shopping center in Kauai. Service: Excellent. In our case, the Neptune Lounge relationship personal, Stewards, waiters and bartenders knew us and addressed us by name. Felt they went out of their way to make us welcome. Disembarkation: Fast and easy leaving the ship. Terminal was a little confusing in find out transport to the airport but since our flight was in the afternoon, no big deal. One bonus was that Holland lets you stay in your cabin until your group was called. Overall Impression: After talking it over with my wife, YES, I would sail with them again. Concerning what I wanted for this cruise, I got it. Granted, If I was going with a bunch of my friends, I would go on another cruise line with more activities like NCL. But for what I wanted, this was great. Thanks again Holland America!!! Read Less
4 Helpful Votes
Sail Date: April 2018
I am TOTALLY FRUSTRATED with NCL at the moment and I would love the opportunity to speak with their CEO or someone from upper management. Pride of America is a relatively small ship compared to the rest of Norwegian’s fleet. The ... Read More
I am TOTALLY FRUSTRATED with NCL at the moment and I would love the opportunity to speak with their CEO or someone from upper management. Pride of America is a relatively small ship compared to the rest of Norwegian’s fleet. The ship is clean and the crew is, for the most part, very friendly. The cost of the cruise, however, was the most expensive I’ve experienced with NCL coming in just shy of $5100 for my wife and I for a balcony cabin located on the 10th level. I kept telling myself this is Hawaii and you get what you pay for. I can only imagine that NCL spends hundreds of thousands, if not millions of dollars to acquire your business and maintain your loyalty, but they missed the mark in our particular case. We have been loyal customers of NCL since switching over from another line several years back. Here are a few things to mull over. We were on the ship for only several hours when a women tripped and fell while exiting a bathroom near the pool area. She landed on my wife’s legs as my wife was entering the bathroom. NCL has a metal ramp going into the bathroom, but there is no similar accommodation as you exit. Next, I don’t believe an Unlimited Beverage Plan is available on POA due to Hawaiian law. However, a waiter at Teppanyaki thought otherwise and questioned where I had heard this. (Just a little embarrassed in front of my friends) Drinks, in my opinion, are very expensive. A Jack Daniels and Coke was $12.35, a Michelob Ultra was $8.63, a can of Pepsi was $4.28, and our friends ordered two Stoly doubles that cost them nearly $50. Next, the food at Cagney’s and Teppanyaki was very good, but both my wife and I were really looking forward to a nice lobster. Sorry, I couldn’t find lobster anywhere, not even in the specialty restaurants. Shrimp and scallops were found, but only on select menus and somewhat limited. Overall the food was pretty good, but the repetition of the same foods made for boring meals. Next, Kevin Brando on piano and a group called These Guys Worldwide were both exceptional entertainers and I wish we had seen more of them. However, the other entertainers on board were in my opinion average at best. Oh, I almost forgot, one group from a local island boarded the ship to entertain us and they were pretty good too! Here I go again telling myself it’s Hawaii. Well, if so, what happened to the visions I had of ample Hawaiian music and dancers? Maybe I was on shore and missed them. Now, I have to come full circle and express why I’m really frustrated. Remember I earlier spoke about the vast amounts of money that NCL spends on advertising to acquire your business and maintain your loyalty through their Latitudes Reward program. The good news is, they have now enhanced their CruiseNext program by allowing you to Double Up, or by applying two deposits towards a cruise that’s at least six months out. However, my frustration and the feeling that I’m being punished is due to, in my opinion, a silly policy that prohibits your use of this incentive if you already have a deposit on that future cruise. Yes, my wife and I, and five others already have $50 deposits on a cruise scheduled for November. It’s my understanding that we meet all of the requirements for this program except for the nominal deposit that’s in place. When talking to the CruiseNext Manager she suggested that we contact our travel agent and see if we could cancel our booking then rebook at the existing rate so we might be able to use the program. My response, Why should we have to do that? Understanding my frustrations she contacted her superiors to see if there was an alternative or exception to this rule. I subsequently received a letter saying there was no relief in this matter. So, here we are. NCL has spent enormous amounts of money to acquire our business and maintain a loyal relationship, but they are unable to overlook the $50 deposits that we have in place towards our next NCL cruise. Not only was that frustrating to accept, but imagine the shade that it cast over the POA cruise that I was currently trying to enjoy. So much for the investment that you’ve made to acquire and maintain our loyalty. Well, loyalty is a two way street. My Mom used to be great with all sorts of old adages. There are many I can think of, but “penny wise and dollar foolish” is perhaps the best in this particular instance. A future relationship with NCL is now very doubtful. Read Less
10 Helpful Votes
Sail Date: April 2018
This was our first trip to Hawaii and we couldn't choose which islands to visit so we decided to start and finish the vacation with stays on different parts of Oahu (Spent a week on Waikiki Beach at the Hilton before the cruise and ... Read More
This was our first trip to Hawaii and we couldn't choose which islands to visit so we decided to start and finish the vacation with stays on different parts of Oahu (Spent a week on Waikiki Beach at the Hilton before the cruise and then a week at Disney Aulani after the cruise) and visit the other three islands on the cruise. This was our third cruise and we thought the ship was beautiful, clean and very well-maintained. All the crew we encountered were friendly, pleasant and upbeat. Our cabin steward was so great - we barely saw her! We always returned to a clean and freshened-up cabin after a day ashore and turn-down was always done while we were at dinner/drinks. Clean towels, full ice bucket, new glasses, clever towel animals, and the next day's port information laid out on the bed was so nice to return to. The cabin itself was tight but aren't they all? It was just two of us so it was all we needed, plus we had a balcony so we spent a lot of time on it. As far as the meals go, we ate at the Aloha Cafe, Cagney's, Skyline Dining Room, Cadillac Diner and the Key West Bar. Aloha Cafe was basic and bland, but there were lots of choices and seemed to be something there for everyone - I only ate there once and I was done, but my husband had a quick breakfast and coffee there each morning before we went ashore. The Skyline DR was also pretty basic but a step up from the Aloha Cafe - We ate dinner there once. Cagney's is in another category. We ate dinner there three times and the food was really great! We had Filet Mignon or Fish each time and they offer many side dishes which were also really good. We had one meal in the Cadillac Diner - salads and burgers, but they were also really good. We went to Key West Bar a few times as it was nearest to our stateroom, and were amazed that we'd be the only ones there. Maybe everyone was tired from the day and in bed - but we never encountered anyone else in that bar until the sail-away from Kauai - it was packed that day. We had a port-side balcony but wanted to sit in the bar until we reached the Na Pali coastline. Having a private balcony to view the coast was worth every penny - INCREDIBLE!! As far as our itinerary at each port - we left the ship everyday and we do our own thing. We rented a car at every port and intended to see as much as possible. On Maui day 1 - Road to Hana. What a gorgeous place!!! An absolute must-see, at least once! It rained like the skies opened and the gods were angry LOL but the waterfalls were incredible and everywhere!! We encountered an landslide shortly after the 'Halfway to Hana' area which closed the road and were told it would take two hours to clear, so we waited but it was worth the wait. We drove the whole way around to the back of Haleakala. It was interesting but I think if we did the drive again we'd turn around at Hana and go back through the pretty part :) We also visited Wailea and Kihei - ate dinner at the Maui Brewing Company. Btw, we dowloaded the Shaka Guide app - worth it beyond words!! Made a great trip even better! Maui day 2 - We drove to Kaanapali to see the sights and then to Lahaina to walk around, see the Banyan tree, shop and eat before heading back to the ship. Lots of sun and blue skies on this day. YAY :) Hilo - Another washout of a day LOL not sure who we angered or why but we made the best of it and laughed as hard as it rained!! Took Saddle road up and over Mauna Kea and down to Waikoloa Village and saw our first and only rainbow for the whole trip :D which was awesome!! We then drove back along the north coastline which was gorgeous and lush. We stopped at the Hawaiian Vanilla Factory and the Macadamia Nut factory. Snagged a great parking spot to do some souvenir shopping in Hilo before heading back to ship. Kona - Tendering was super-easy and very-well organized. We were off the ship before 7:45 so we never needed the tickets so I can't explain that process for anyone. The tender boat has us to the shore in 5-10 minutes which was great and we were on our way. Picked up our rental car at the Marriott - super easy pickup and drop off. Easiest one of all in fact. We drove to the Pu'uhonua o Honaunau state park to see the Tikis, huts and sea turtles - LOVED this place!! Blue skies and sunny all day made it even better :) After that we hit a Kona Coffee place for sampling, the we drove back to the cool town of Kailua-Kona to wander around, shop and we had a meal at the Kona Brewery. Parking is tricky so it worked out great renting a car from the Marriott because we just parked there and walked everywhere. Kauai day 1 - We are fans of the hurricane-battered resort, CoCo Palms and scheduled a tour for 10AM, before the tour we were able to drive up to see Wailua Falls which was brown and raging from all the rain, but still glad we squeezed it in. After the tour we continued north to Hanalei Bay. We went to walk the pier and watch the surfing lessons. We then went into town for shopping, ate food truck poke bowls, and finished with JoJo's shave ice - perfect!! We stopped in Princeville on way back to have a drink at Tiki Iniki and then made our way back to the ship and tried to figure out where we were going to park for the night. Turns out there's FREE on-road parking on Nawiliwili Road between Wilcox Road and Waapa Road!! We felt like we struck gold!! We parked the car, returned to the ship to freshen up and enjoyed the evening at Duke's Kauai - Totally amazing place with views to match Read Less
2 Helpful Votes
Sail Date: April 2018
This cruise was recommended by our AAA travel advisor. It was perfect for us and prior to boarding the ship we stayed in Honolulu for 2 days and we were able to have our excursion to Pearl Harbor and the Missouri which was definitely one ... Read More
This cruise was recommended by our AAA travel advisor. It was perfect for us and prior to boarding the ship we stayed in Honolulu for 2 days and we were able to have our excursion to Pearl Harbor and the Missouri which was definitely one of our highlights. Everything about this cruise went great, it was very organized both on embarkation and disembarkation as everything went very smoothly. Our cabin was perfect for us and we were able to enjoy the ship and all the ports and shore excursions. All of the dining was great and we enjoyed having the luxury of freestyle cruising. Hawaii was beautiful and everyone made you feel special and welcome. Our room steward was very accommodating and we enjoyed the balcony cabin. I would definitely recommend this cruise to any of our friends who want to see our 50th state and enjoy the lovely islands of Hawaii. Read Less
1 Helpful Vote
Sail Date: March 2018
We went to Hawaii for Easter week. The cruise was excellent from the butler to the steward and wait staff. If you want to experience Hawaii this is the way to do it. Shore excursions were fairly expensive but worth the price. I would go on ... Read More
We went to Hawaii for Easter week. The cruise was excellent from the butler to the steward and wait staff. If you want to experience Hawaii this is the way to do it. Shore excursions were fairly expensive but worth the price. I would go on this cruise again in a heart beat..The pen house suite for a good size, reminded me of a suite at the Hilton. Bed was extremely comfortable. My 12 year old loved the children's programs. The cruise director Jamie was awesome. I asked to meet the captain and our concierge made it happen. The captain showed up one night when we were out to dinner and introduced himself to us. The ship was in good shape to be 13 years old. This was our favorite trip, our trip of a lifetime and I would recommend this trip to my friends and family.I have to say I was rather leary because most of the ship employees are American workers-(because we tend to have less of a work ethic than some other countries) that is just my opinion but I must say the American workers did just as well. Loved this trip,. Read Less
1 Helpful Vote
Sail Date: March 2018
I chose this cruise for the itinerary. Not a fan of sea days, but the ports were interesting, as was the panama canal and Havana stop. Embarkation in Honolulu was good and bad. There was no one to help us with our luggage when we ... Read More
I chose this cruise for the itinerary. Not a fan of sea days, but the ports were interesting, as was the panama canal and Havana stop. Embarkation in Honolulu was good and bad. There was no one to help us with our luggage when we got to the port. We were told this isn't the norm. The rest of the embarkation was good getting on the ship, but due to the CDC restrictions, we were unable to get to our cabin until 15 minutes before muster. Also I had to find and take my invoice down to guest services because they gave me a card without showing my drink package, although my cabin mates did have it. I stood in lline for over an hour while my friends were having lunch. Disembarkation was a total nightmare. Baggage tags for those who were to depart by 8:15 through 9:15. I was also told Oceania does not allow you to self depart with a large suitcase. At 7:15 people were lining up with their suitcases to self disembark. By 7:45 I got in line. At about 8:23 they started to allow the line to start disembarking. Those of us who had red and green baggage tags for an 8:15 departure were held up in the warehouse (about 20 of us), we could see our bags sitting there. We were told no one could collect their bags until every single bag was in the warehouse, meaning to wait until at lease 9. At this point they had stopped letting passengers off the ship. Many arguements were going back and forth between some of the passengers who were already in the warehouse and the dockside security. Obviously the Red and Green tags bags were within reach but no one was allowed. At about 8:45, the land side representative stepped away to take a call and the group rush to grab their bags. Many had early flights. I heard from friends still on board that it got ugly on the ship as well. The rain didn't help. While I have over 47 cruise in my history, none on Oceania and I’m a young active 64 year old). After a good two weeks, we started judging the average age of passengers was somewhere between 75-80. Though most everyone were in shape, healthy, happy and enjoying the bars though very few showed up in the dance lounge after the 9:30 nightly show. The choice of food venues was nice and overall excellent food. Deserts to die for. The Terrace buffet usually offered the same as the main dining room, but IMHO the dining room was the better option as the food was fresh, normal portion, although for me, I asked for and received 1/2 portions of most meals. In the terrace you were unable to serve yourself and the server would always just slop on a big portion and typically you just eat more than you should in the buffets. You can also get lobster for lunch and most nights. The Wave serves a surf and turf sandwich. A friend ordered lobster only each day and put it on top of her salad, also from the Waves. She managed to each lobster and/or crab twice a day. The few times I ate lobster I will say the Waves tasted the best. We had four bookings for specialites (Polo and Toscana) but easily went to the Terrace early morning and either go another reservation or wait listed for that night. You can also try showing up at whichever restaurant, but your chances are low. Drinks: We had the basic beverage package (wine with lunch and dinner). There were some decent wines, but my favorites are the ones that I brought on board myself. With the package, the waiters had no problem switching your wine glasses to go so you were able to walk out of the venues with your wine. Drinks are pricey, if not choosing drink of the day. The happy hour 2 for 1 were a big hit with us. The pool drink of the day was different, so make sure you check both. The typically advertised the drink of the day in the Currents (but not the pool drink). Cabin, we had a deluxe oceanview on Deck 4, which was easy access to most things, same level as guest services. I had to walk past the medical service most days and would hold my breathe walking past, lol. It was one busy place. The beds were separated as I was traveling with a friend. It was a pretty small cabin. We did not meet our cabin steward until late Day 2. Since the ship was under a CDC Code Red we were very delayed in getting into our stateroom and when we did we had quite the surprise in the toilet. We also needed maintenance to fix our less than cooling air conditioner. No one responded to us until Day 2 when we met our stateroom attendant and his supervisor. They basically said they were so busy sanitizing the ship they did not have the resources to go back and re-check every cabin. It seems there were a few cabins, where the pipes backed up and feces entered the toilets after the cleaning. Medical: We had about five medavacs or passengers who left the ship during the 24 nights, one which required return to Hawaiian waters so coast guard could airlift the passenger. We had been well on our way crossing the Pacific. This turn-a-round, caused us to skip two ports (we didn't have that many to begin with for a Transpacific), delayed by a day in two ports and shortened our time in those ports. This was a lesson learned for me. I've been on many cruises that had medavas and even an airlift or two, but we were always close enough to land and/or a port not to cause such a change in itinerary. Unlike other cruises I have taken where they return your port charges if skipped, Oceania does not do this. Another turn off to me, was they were not apologetic to those who had private tours booked. They would actually say, we are so sorry to those who have ship excursions and the destination desk is working to reaccomodate you. At least say your sorry to the rest of us. Those who did book ship excursions were learning quickly that although they paid up front via credit card, Oceania was putting their payment as OBC to be used before they got off, and/or charge them 5% if taken out as cash. Another note which many may be aware, one of the ladies whom we did some excursions with fainted of dehydration during the Panama canal transit (it was hot on the upper deck). She was brought to but insisted on going to the medical for IV fluids rather than drink her bottle of water which she wanted to do. $1500 later.... Also two others we spoke to with bronchitis received bills of $6,000 and $9,000. Not sure what that entailed. Two tylenol cost $37 from medical. Go buy them in the shops instead if you forget them. The ship is older, very dark wood. Horizons is the only indoor area (air conditioned or heated) with big glass windows. The other floors with windows for general seating is limited but the windows are small with heavy drapes. I did eat in the MDR each morning and requests an aft table which had a great view. Entertainment: The ship's entertainment was okay, there was one great singer, Crystal, a pretty decent singer Daniel, the Cruise Director Shawn also sang. Amy and Mervin were both sick the second half of the cruise - disappointing. We had a vegas style singer who was entertaining, an electric violin (jazz celtic fiddle), a ventriloquist, a magician, both good. The bad was a harpist and another female vegas style who I did not enjoy whatsoever. After the 9:30 show, the Regatta band would play in Horizons but most nights there were just a handful of us who showed up. There were two men who did the very informative lectures. The cruise director staff had a gaggle of games, shuffleboard, bingo, trivia, toss games, needlepoints, majong, and of course bridge. I almost forgot line dancing, my favorite. They give out O points which you redeem the day before you disembark for a range of items such a clothing, hats, luggage tags and travel accessories. Service: Once we were over the CDC restrictions, the staff was extremely helpful and went out of the way to please you. I can not say the same about the guest services or destination staff - they were of little help whatsoever. I wouldn't do another Transpacific again knowing the pitfalls to potential medavacs when so far out to sea. I have been on other ships where we have had airlifts and/or medavacs, but barely a blip in the itinerary. I've read that Oceania does drop ports very easily which was also the case with my itinerary. I'd like to give her another chance, but the communication was so bad and they just didn't seem to care to compensate whatsoever that we certainly didn't get the cruise we paid for. Read Less
3 Helpful Votes
Sail Date: March 2018
Long Review We were apprehensive to try our first step up from mainstream cruising. Oceania came highly recommended by some friends of ours who share our taste in food, service and fellow travelers. Despite a rocky start, this was ... Read More
Long Review We were apprehensive to try our first step up from mainstream cruising. Oceania came highly recommended by some friends of ours who share our taste in food, service and fellow travelers. Despite a rocky start, this was the best cruise we have ever taken. Due to a norovirus outbreak on the previous segment we boarded a little late and spent several days under strict CDC sanitation guidelines (we have experienced this before). Also our itinerary was upset and we missed a few ports due to a need to turn the ship back to Hawaii in order to medivac a passenger who became ill. We lost about 26 hours, spending an extra sea day in the Pacific and we had to forego Cabo San Lucas and Guatemala from our itinerary. Honestly - we understood and while it’s disappointing and inconvenient - it did not impact our enjoyment of the trip at all. Embarkation: We were notified by email early that day of the delay in boarding and boarded late about 2:00 pm and had to wait to enter our cabin for a couple of hours. While waiting we met the first of many amazing staff, Todor from Bulgaria who was a bartender/barista. Our cabin 7099 was aft and starboard. The cabin was small but adequate. More of a matter of laughter than complaint .. I think the shower in our travel trailer is bigger. We had a *Concierge Level cabin. The bed is VERY COMFORTABLE. The ships is old but really elegant and homey. Built in 1998 but maintained pretty well considering its age. Holding only 680 passengers it’s quite a bit smaller than what we are used to. AND WE LOVED IT. Lots of dark wood and comfortable furniture all over the ship, reminiscent of a European parlour. There are so many things about Oceania that set them apart from the mainstream cruise lines. Here are some of the things we personally loved that they did NOT HAVE and some thoughts: 1) No photographers or photo galleries 2) No towel animals on the bed 3) No loud music or silly games at the pool 4) No dancing or singing waiters (except a very few Happy Birthdays) 5) No up charges for specialty dining, coffees or bottled water 6) No excessive announcements in cabin from the cruise director 7) No formal night and most everyone looked very sharp in “country club casual” 8) No kids (they are allowed but there are no amenities specifically for them) 9) No hard sell of tours, unwanted cocktails, merchandise (but all available) 10) No reservations needed for dinner in the main dining room Here’s the short list of all the things Oceania HAS that we really loved and some thoughts: 1) Every single crew member from a maintenance worker to maitre’d was cordial and friendly beyond belief. Many of whom know your name by day 2 and are always smiling. 2) Food quality was superb. Portions were perfect. Truly the best cuisine at sea we have ever experienced. One night we had calm seas and had room service dinner on our balcony ... the filet mignon was cooked to perfection.* *Concierge level cabins may order room service from the main dining room menu as well as the regular room service menu. 3) Specialty restaurants by reservation and after that you can make a last minute reservation if they have space. Both are adventures in slow eating ..... and I mean that in a good way. A really good meal should never be rushed. Most nights we went to Polo or Toscana we spent 2 hours over dinner with cocktails, 4 course meals and desserts. 4) Beverage package + $20 per day per person upgrade. Cocktails with top shelf brands and really wonderful wines by the glass making it unnecessary to buy wine by the bottle. We did pay corkage for an exquisite bottle we brought onboard for one evening ($25 corkage fee including decanting and a very slow pace of consumption ...the sommeliers did not rush our pours and helped us enjoy the bottle of wine our way. Our favorite bartender Anna from Ukraine can make you the best Singapore Sling. 5) Cabin stewards unlike any we have encountered. Friendly, non intrusive, happy to do anything for you. Our cabin was kept impeccable and they were always on top of any little maintenance issues we told them of. (Older ship.. some hinges were loose, a shower head needed replacing and the heat wasn’t working properly one day... all RESOLVED immediately by Desy and Nilesh. 6) Bridge lessons and duplicate bridge as well as rubber (party) bridge on every sea day .. even on the Panama Canal day (extra bonus) ... our bridge instructors Kay and Darwin Afdahl were so accommodating and such good instructors. We are beginners but they made us feel so welcome and we learned so much. I hope they continue to offer bridge on many more sailings. 7) Did I mention the FOOD? 8) The gym is excellent too. State of the art equipment - sufficient variety of machines and weights and floor space for the size of the ship. Morning stretch classes were frequented by many and the locker rooms and steam room is heaven. 9) Thassotherapy pool forward of the spa for *Concierge level and up was very relaxing yet NOT HOT ENOUGH 10) Two hot tubs (with no kids) were also very relaxing but NOT HOT ENOUGH .... that was our one complaint. We were told max was 104 but they were always around 85-90 degrees. We have a hot tub at home and need that daily soak for our aches and pains so this was a disappointment. We asked a maintenance worker twice but it was never adjusted. 11) Free internet. If even for just one account. This made the trip far more enjoyable for communicating with friends and family back home and although it’s was very slow, it was very much appreciated. Excursions) We did only book one excursion via the ship in Acapulco. I have to say we were disappointed in the tour. We generally find tours are a better value on our own. Fellow Passengers) The demographic of this cruise was definatly older than most cruises we have been on - so I think the entertainment is more geared toward that. We are 58 and 66 and enjoyed most of the on board entertainment, although I think there is room for improvement considering the tariff of an Oceania sailing. Personally I would like to see the show band hire a singer and provide more opportunity to dance to the American songbook type music. A few more comments: We really loved the ambience and we met far more fellow passengers than normal due to the size of the ship and small number of passengers. On disembarkation day we were all running around the ships trying to say goodbye to new friends. The lecturers on board were drawing big crowds every day and well appreciated and if you missed the talk you could get a re-run on the cabin tv. The library was extensive and beautiful. The chairs and loungers by the pool are WONDERFUL and relaxing and comfortable. The Internet cafe seemed mostly unused now that most people have laptops and iPads The smoking section was too close to the only pool bar and the door leading in/out of the gym... terrible placement. No escaping the whiff of second hand smoke. 24 nights flew by .... we booked another voyage before we left the ship and are looking forward to our 2nd Oceania cruise to South America. Read Less
3 Helpful Votes
Sail Date: March 2018
Cruise the Hawaiian islands, NCL placed fees and charges at every turn. Daily service charge was 40% higher than other cruises. There was a “corking fee” for the one bottle of wine packed for use in the stateroom. No other cruise ... Read More
Cruise the Hawaiian islands, NCL placed fees and charges at every turn. Daily service charge was 40% higher than other cruises. There was a “corking fee” for the one bottle of wine packed for use in the stateroom. No other cruise line has done this in the past. Fees plus tips were added to bar orders. Stateroom and balcony were very small.Cabin steward was attentive and friendly. Food at the buffet (especially for breakfast) was better than the dining room. However, guests had to get their own coffee, juice, and water. The ports of call were interesting and shore excursions were expensive, but usually worthwhile, Helicopter ride was cancelled due to weather, so we were taken on a very long van ride and charged $100. We were unable to cancel this part of the tour. Much rain in the month of March. Would recommend a drier month. Their daily newspaper was minimally informative. Didn’t have information about a special dress night until it was over, I would not recommend NCL. Read Less
3 Helpful Votes
Sail Date: March 2018
This was supposed to be a seven day cruise but NCL reduced it to six days to accomodate unscheduled maintenance that required the ship to be in drydock the day we were scheduled to sail. NCL provided a one night stay at the Hilton ... Read More
This was supposed to be a seven day cruise but NCL reduced it to six days to accomodate unscheduled maintenance that required the ship to be in drydock the day we were scheduled to sail. NCL provided a one night stay at the Hilton Hawaiian Village Resort and transportation to the pier on the original departure date. A VERY nice facility. The stop in Maui was changed from two days to one because of the shortened cruise time. This made for a bit of a mess with scheduled excursions (not booked through NCL). We visited Hilo and Kona on Hawaii (the big island) and Nawiliwili on Kauai (our favorite island). Our planned excursion on Kauai (Wailua River Cruise) was cancelled due to flood warnings and the possibility of torrential rain. Traffic in Honolulu/Waikiki is insane and I was happy to get aboard the ship and get out of there. We did take advantage of touring Pearl Harbor and took a "Circle" tour of Oahu. There is much to see and do on Oahu and Pearl Harbor is a 'must see'. The ship condition is excellent. The 'lobby' area reminds me of a five star hotel. The cabin was clean and comfortable and steward service was excellent, but it was a little short on space for storing the luggage. Dining choices are numerous and include six premium (extra cost) restaurants. We ate at La Cucina (Italian), Cagney's Steak House, and the Jefferson Bistro (French). Fine dining at its best with excellent service. We also ate several meals Buffet meals in the Aloha Cafe. Very good food choices that are well prepaired (had roast lamb with mint sauce one night). At times it was quite crowded, but that is not unusual on any cruise ship. There was plenty of seating available. We have no regrets or complaints about booking this cruise and would do it again in a heartbeat. Read Less
6 Helpful Votes
Sail Date: March 2018
We are so disappointed in NCL. First they cut the cruise from 7 to 6 days, less than 2 weeks before embarkation. Promised to refund 1 day's cost. Have only received $10.87. Cancelled my shore excursions due to itinerary change. ... Read More
We are so disappointed in NCL. First they cut the cruise from 7 to 6 days, less than 2 weeks before embarkation. Promised to refund 1 day's cost. Have only received $10.87. Cancelled my shore excursions due to itinerary change. Have not refunded my $408 and seem to have no recollection of the excursions but do show a payment. Huh? Was refused entry to the Aloha Buffet because I was wearing a tank top looking bathing suit top. Was wearing shorts, shoes, and socks and had on more clothing than most at the buffet. Had a flood in our bathroom. Said we could move to another cabin but never followed up.Cabin steward said they sent a plumber to clean drains. We waited 3 hours but never saw one. Said they came while we were at dinner. Situation improved slightly but continued to flood with every shower. Sent to a hotel, not of our choosing. Only assistance at hotel from NCL were 2 women with signs pointing to registration. Were not able to assist with getting a wheelchair for my husband. Luggage was not delivered in a timely manner and when I went to check, I was told if I though I could get it faster I could go get it myself and directions to find it. I went there and a lovely woman from the hotel helped me find my luggage. I hauled them to our room, my self. Not acceptable. Calls to NCL have given us no results. Told me to put it in writing on-line and that it will take 15 business days for a reply. Never again!!. They are holding over $1200 of our money and don't seem to be willing to return it Read Less
3 Helpful Votes
Sail Date: February 2018
Chose this cruise as we wanted to see all the Hawaiian islands and the cruise made it a very nice way to see them from all angles. Using the the cruiseline pre cruise hotel was a great idea. Hotel was right on Waikiki Beach. Had a lovely ... Read More
Chose this cruise as we wanted to see all the Hawaiian islands and the cruise made it a very nice way to see them from all angles. Using the the cruiseline pre cruise hotel was a great idea. Hotel was right on Waikiki Beach. Had a lovely coloured sunset that night. Enjoyed the pool and the view of the ocean. NCL pre checked us in, no long lines and we were in the pool by 1pm. Great not having to rush from the airport to the ship, we were able to unwind and relax so we could enjoy our whole cruise. Really enjoyed the cruise director , she really makes you feel welcome and part of the family. Tried the Moderno restaurant for the first time, really enjoyed this novel experience. (Make sure you are super hungry before you go) . We pre reserved all our meal times and then got a printout so we kept the times in order. First time on a ship that let us reveiw our shipboard account from our room. Really like this . Had a very nice Latitudes party at the bow of the ship. Had never been that far front before. That was a great place to watch the sail away. We walked off at disembarkation , no hassles, at our own time. Read Less
Sail Date: February 2018
We were very excited about visiting four islands in Hawaii. I have traveled with other ship lines and found this ship and its staff sub-par. Maybe it was because the staff were mostly Americans made a difference. They did not appear to ... Read More
We were very excited about visiting four islands in Hawaii. I have traveled with other ship lines and found this ship and its staff sub-par. Maybe it was because the staff were mostly Americans made a difference. They did not appear to work very hard and some had an attitude (front office staff and excursion). The ship is old, our state room was really stripped down. We finally got a coffee pot after the third day. When the guy brought the second coffee pot I asked if there were some lights we hadn't discovered as it was like a dungeon, he said no. By some miracle I mirror appeared on the wall behind the bed which did help some. We had to ask for wash clothes every day for some reason. The food was ok, wish their were healthier choices. Embarkment was horrible. Rather than have people wait off the ship they let people on and everyone (3000 people) had to find somewhere to sit for about three hours before our staterooms were cleaned. Some of the shore excursions were good, one a little scary due to heavy rains and one the tour guide had no idea of the history of where he brought us (Historic Kona). Waste of time and money, I should have asked for a refund. The luau was really hipped up and a great disappointment. Entertainment was wonderful but the food????? I do not plan on going on a Norwegian ship again. So, now that we are back I began adding up the costs and found some charges from Norwegian I wasn't certain about. I called and was put on hold for one hour and 5 minutes. I hung up and retried to but the recording said the business office closed. So one would assume the office was likely closed while I was on hold for 65 minutes. I would like to write a review on the excursions but cannot find where Read Less
5 Helpful Votes
Sail Date: February 2018
After reading reviews of POA we were concerned not only that we had booked for ourselves but that we had also booked my elderly parents and my mobility challenged brother. The reviews we read prior to leaving did not offer us much hope ... Read More
After reading reviews of POA we were concerned not only that we had booked for ourselves but that we had also booked my elderly parents and my mobility challenged brother. The reviews we read prior to leaving did not offer us much hope and so we anticipated at best an average experience or at worst a less than pleasant experience. My husband and I are Platinum Plus with NCL and we generally enjoy the NCL experience (our favorite ships are the jewel class with the Jade being a standout). My brother booked one of the Studio cabins and he loved it. It was nicely appointed and very modern, My folks decided on an interior room and liked the room once the beds were separated giving the room or a more spacious feel. We booked an interior exterior (7177) and for as far as inside cabins go it was spacious and spotless. The bathroom was tight but oh well. The cruise was expensive when compared to the Caribbean but after all it is an American ship with large portion of the crew being American. From embarkation to disembarkation we had a WOW experience! The ship was beautiful and is now one of our favorites, the food in the MDR was very good and we found Cagney's to be excellent, Jefferson's Bistro excellent, and La Cucina - excellent. Every staff member was gracious and welcoming. We had waiters (Margarita) who greeted us elsewhere and onshore with warm hugs and genuine smiles. Kelani , the secretary to the Hotel Manager (Kai) was wonderfully hospitable and really exhibited the Aloha spirit. The crew and the service was a standout for us, far better than what we have received on large mega ships plying the Caribbean. We were treated so very kindly, special care was paid to my parents and brother - we did not request or pre-arrange - the staff did this naturally and we were touched and very pleased at this display of true hospitality! On the last night the family decided to have dinner in Cagneys, we were seated at a bad table near the kitchen well in earshot of a loud and obnoxious VIP female passenger - my 86 year old father was getting more and more agitated and vocal about his displeasure - the maitr'd saw what was happening and when I got up to ask to be moved quickly, she informed me it was already arranged and we would move as soon as they set the new table well away from the nuisance - extremely well handled and turned what was starting out as a horrible experience to a fabulous one. The ship was spotless and in excellent repair - she gleamed like a classic Hawaiian resort and we loved the décor and furnishings. The shows were ok but the best was the guitarist/soloist that played on the back deck under the awnings - Aloha deck - he was fabulous and this was a wonderful place for sail away from each island and late breakfasts in the morning. The sail away from Kauai was spectacular and sailing the coastline was one of the most memorable parts of the trip. We have been to HI many times but this was amongst the most memorable. We booked excursions from the ship in Maui, Hilo, and Kauai - my father was physically unable to go on the pre-booked excursions and the excursions staff went out of their way and did far more than we expected to assist and accommodate him. We have been on 80 plus cruises and have seldom experienced the level of genuine hospitality and warmth we received on POA. They greatly endeared us to them, the POA, and NCL. From having such low expectations - came such a surprising and wonderful experience for our family - I cannot thank then enough nor tell them how very much their kindness meant to us. I would highly recommend this ship as well as the Hilo Crater bike tour and the Movie Tour on Kauai - really good way to see the island's most scenic spots. Read Less
4 Helpful Votes
Sail Date: January 2018
50th Wedding Anniversary, wanted to celebrate in a special way. The cruise was our first half (seven day Hawaiian Islands) followed by 5 nights in Maui. The cruise was recommended by a friend/colleague and we were not disappointed. So ... Read More
50th Wedding Anniversary, wanted to celebrate in a special way. The cruise was our first half (seven day Hawaiian Islands) followed by 5 nights in Maui. The cruise was recommended by a friend/colleague and we were not disappointed. So glad we structured it this way. The Cruise Team could not have been more accommodating from the time we arrived at check-in until we departed seven days later. Our accommodations were what we hoped for (view/balcony) and well maintained. The buffet was convenient during the day, the evening dining was superb. My wife has a food allergy and the Manager was so accommodating, not a problem. The evening entertainment was great. Very professional, good variety, talented. We did not schedule package excursions but went on our own and were able to make good use of our time and sights. Wife utilized enrichment activities, I used the Fitness Center, each on a daily basis. Highlight was the courtesy and welcoming staff. Great Team on this Cruise. Read Less

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