585 Honolulu Family Cruise Reviews

Great way to see the islands of Hawaii, but this cruise catesr to the large proportion of OVER 55+ in activities, music & entertainment. We are in our 40's and traveled with a 16yr son from Australia and found the onboard ... Read More
Great way to see the islands of Hawaii, but this cruise catesr to the large proportion of OVER 55+ in activities, music & entertainment. We are in our 40's and traveled with a 16yr son from Australia and found the onboard activities lacking and boring. But we were there to see the islands and you are so busy getting off each day to explore that it did not matter to much. It is not a kids or party cruise. My advice for each port and what we did follows: We booked with Tombarefoot tours and probly saved $100 per person on any tour rather than through the ship. However you risk the chance if the ship can't go into port due to weather etc. I am not sure about obtaining refunds if that happens. Your call. Port Maui- Book a TOUR- there is nothing to see where they come into this port (some pretty average shops) or hire a car and do the trip to Hana(beautiful), there for 2 days. We met Richard who drove us all day and over to Lahaina (small fishing town-is a must) for $100 per person which is a cheap all day. His email is kekaukike@msn.com. Port Hilo- Helicopter flight over where the volcano had erupted and destroyed homes. Was super interesting. Taxi to airport and taxi back.Or hire a car to look around but do a tour or activity here, as not much else to do. Port Kona is beautiful with MANY shops to walk through and sit and relax looking out to the ocean- a great day to not tour and enjoy.Kauai we hired a car and drove to the Waimea Canyon, then did the Kipu Ranch ATV on the way back to ship. Would of been difficult to get to and back if we had not hired the car. Park car on street overnight close to ship and then explored next morning up North East side of island. Back by lunch because ship leaves at 2pm. Then that afternoon cruise along the Napali coast which is amazing to look at so grab a drink and get a good seat with your camera for the afternoon. Buffet food and diner food was fine. Lots of selections and dietry options with the flexibility of eating when suits. Our room configuration was a queen bed and fold out sofa (for 6ft son). His bed did not have foam to soften it and they put two doona inserts under the bottom sheet to fluff it up.Not comfortable and we did expect more comfort than that. Staff were average in comparison to my other cruise experiences. Coming from Australia the tipping is hard to get your head around but we included our gratuities in cruise payment and then tipped any better service if found (20%). They do tend to look after you a little better if you do so tip early in the cruise. The decor was not fashionable to our tastes but again you are there to see the islands and that out weighs everything, plus you need to make your own fun. I think its a do it once cruise to really see the islands. We had two nights in Waikiki before the cruise that allowed us to get over jet lag, then 5 nights when we got back to do Pearl Harbour, North Shore (hire car) and around the entire island of Oahu & Diamond Head. We felt it was enough time to see and do everything we wanted too without rushing and still relaxing on the beach at Waikiki...Was a fantastic holiday.TIP: Australians take a jar of instant coffee with you and some Vegemite!!! Read Less
Sail Date January 2020
Our family of 12 sailed on Norwegian's Pride of America on the 12/28/19 cruise. We had a wonderful trip and I can't say enough about this ship, crew and itinerary. Our family was 6 adults (ages 39 through 64) and 6 kids (ages 4 ... Read More
Our family of 12 sailed on Norwegian's Pride of America on the 12/28/19 cruise. We had a wonderful trip and I can't say enough about this ship, crew and itinerary. Our family was 6 adults (ages 39 through 64) and 6 kids (ages 4 through 12). Our vacation package included 1 night pre-cruise at the Hawaiian Hilton Village, pre-paid gratuities, specialty restaurants, and $50 per port excursion discount. We used the Norwegian Master Card prior to the cruise and had some onboard credit to use on the ship. We arrived in Hawaii on 12/27 our flight landed in Honolulu at noon and we were in our rooms with our luggage at the Hawaiian Hilton Village by 3:30pm. We had pre-scheduled Roberts Hawaii airport shuttle for transportation from the airport to the hotel. They met us at baggage claim with a sign and helped with all of the luggage. Registration at the hotel was easy, although we did wait in line. Norwegian had a booth at the hotel and we checked in with them too, they offered us extra luggage tags and answered our questions. They were so sweet and helpful, they got our vacation off to a great start. The complex was massive and interesting, there were shops everywhere and pools and a beautiful beach. We wandered around the shops, had sushi and shaved ice. That evening we sat in the sand on the beach and watched the fireworks. We were exhausted from travel so we ordered pizzas for dinner and ate in our rooms. We were all just so excited to be in Hawaii. On Saturday we had a 1/2 day Pearl Harbor tour booked through Viator. They picked us up from the hotel at 7am and we arrived at Pearl Harbor by 0830. We had time to tour the USS Bowfin and go through the museum before the movie and boat ride to the USS Arizona. This was a powerful and sobering tour, the movie was so well done. We were so glad that we did this excursion before our cruise At 11:30 we were picked up and the tour driver took us to the port. NCL transferred our luggage from the hotel to the ship and we never even had to go back there. We arrived at the port around 12:30, check-in was easy; there was a lounge for suite guests that we hardly had time to enjoy, we were on the ship and having lunch at Cagney's by 1pm. While we were eating they announced that our cabins were ready. We were in suites, 12008 (starboard), 12058 (port) and 13012 (starboard), and these suites were great! Roomy, beautiful, lots of room to unpack, an attendant (Larry) an a butler (Georgia). 13012 was bigger than the other 2 suites and worked well for a family of 6. It has a huge balcony! There was sparkling wine and flowers in the suites as we checked in. Having lunch at Cagney's and the gifts in the room set the stage for the entire vacation. We went to the Welcome Aboard show, to dinner in the Skyline and to bed early. The next morning we woke up in Maui. 2 of us scheduled a helicopter tour of the road to Hana (we knew we couldn't drive it with 6 kids). The tour was spectacular! We aw caverns, the coastline, multiple waterfalls, Jurassic Rock and George Harrison's home. This tour was through NCL and the $50 immediately showed up on our account. We were back on the ship by noon, had lunch and then went off to the beach to catch up with the family. They were at, Kihei, Kamaole Beach Park II (a 30 minute Uber ride) and it was a great beach; we swam in the warm water until about 3 then headed back to the ship. The next morning at 2:30am we were up and ready for the sunrise Haleakala Crater tour. Nettie was our driver and she got us to the top of the crater by 5:45, so we had a great viewing spot by the rail, sunrise wasn't until 6:50. It was crowded up there! It was pitch dark when we arrived and the night sky was amazing. I saw 4 shooting stars! We had about an hour of standing in windy 30 degree weather before the sun came up. Even though we dressed warmly, it was freezing! I wore a long sleeved t-shirt, a heavy sweater, my North Face jacket, hat and gloves, but only my sneakers. By the time we were back in the bus, my feet felt like frozen blocks. Despite the cold this was an experience that we will remember the rest of our lives. Only 2 adults went, I think it would have been difficult for the kids. We were back on the ship by 9:30, in time for breakfast. Then we got an Uber to meet the family in Lahaina. A beautiful little town (full of interesting shops) and the Uber ride to the town was great too! That evening we used our restaurant perk and had a wonderful dinner at La Cucina and saw the Lights, Camera, Action show. We enjoyed all the shows, our surprise was there were always seats in the theater (even for 12), it wasn't crowded like other cruises we've been on. The next day was New Years Eve and we woke up at Hilo. We had the Volcano National Park tour for all 12 us, our guide's name was John and we all enjoyed it. We saw steam vents, a lava flow from the 70's and on the way back we stopped at a orchid nursery. They had an orchid that smelled like chocolate. That evening in the Gold Rush Saloon they did the New Year's Eve count down for every time zone. We are from the East coast so we got to scream happy new year at 7pm! Then we went to Liberty Dining Room for dinner with our cruise supplied New Year's Eve swag. The show that evening was Wonders! A Magical Experience... it was fantastic! We were meant to be in Kona the next day and had a kayaking tour scheduled. We were up and ready to go when the captain announced that we were leaving because the tender service was cancelled because of rocky seas. We had an unexpected sea day to enjoy the ship. We sailed by the Molokai sea cliffs and saw whales and dolphins from our balcony. The men in our party when to the Whiskey tasting in the Napa Wine bar. They had fun! Dinner in Jefferson Bistro that evening....also wonderful.. We loved all of the specialty restaurants..so glad we had that perk. On Thursday in Kauai, we had a beach day at Poipu Beach Park The best beach ever! There were giant sea turtle sleeping on the beach. We all snorkeled and saw the most beautiful fish, probably 30 different varieties.. Plus the water was warm and calm. We spent about 6 hours at this beach. When we got back to the ship we had massages scheduled at the Mandarin Spa. Fantastic experience! Dinner at Cagney's, with a delicious chocolate cake for dessert. Kauai was our favorite island and this was such a memorable day.... perfect really. On our final cruise day we had the tubing experience with/Kauai Backcountry Adventures scheduled, only 10 of us could go, because you have to be at least 5. This tubing experience is through caves and the kids loved it. On the trip up the mountain we saw some of the settings for the Jurassic Park movies. We had to get back on the ship early and my Grand daughter who took 3 hula dancing classes on the ship was in the pool side hula show. We also all went to the lei making classes, don't miss them, they were surprisingly fun and we all still have the leis we made. As we sailed by the Napali, there were double rainbows in the sky. I know I've said this a lot but the coast and the rainbows were absolutely incredible! We saw this from my son's baloney while sipping a lovely red wine. I don't know how this could have been more perfect. Dinner at Tappanyaki that evening. It's a show and the chefs were awesome! We had our luggage in the hallway by midnight, had breakfast at Cagney's the next morning and were off the ship by 09. We had one more day in Honolulu, we stayed at the Hyatt Regency Beach Club, went to the aquarium (it's run by the University of Hawaii) and had an impressive display of Sea Horses and then we hiked up Diamond Head. 9 of us made it to the top. We were seriously proud of this accomplishment. This was easily the best cruise we've ever been on. It all exceeded our expectations. Read Less
Sail Date December 2019
This is an excellent way to see the Hawaiin islands. The service on the ship was excellent and the crew was very friendly. The dining rooms and specialty restaurants are very good with excellent service. The ship is very clean ... Read More
This is an excellent way to see the Hawaiin islands. The service on the ship was excellent and the crew was very friendly. The dining rooms and specialty restaurants are very good with excellent service. The ship is very clean and very well maintained. The Balcony cabins are very clean, however very small compared to other Norwegian Cruise Ships. The cabins cannot really accomadate any more than 2 people unless you have a young child, as the pull out sofa bed is very small. All areas of the ship have a wonderful American theme. Embarkation and disembarkation was a breeze! Norwegian seems to have mastered how to do it right. If any one is planning a hotel stay before or after the cruise, I highly recommend the Kahala Hotel and Resort in Honolulu. This is a wonderful property that is in a beautiful area only 10 minute cab ride from Waikiki Beach. The Kahala has all the amenities and their own private beach. We had a wonderful time and would highly recommend "Pride of America" I give Norwegian top marks again!!! Read Less
Sail Date December 2019
Everything was fantastic. Price was cheap. Experience was amazing. Recommending it to everyone. Lots of buffet food in Aloha Cafe. Specialty food was horrible so dont try it. Lots of options in the ALoha Cafe Cabin was clean. ... Read More
Everything was fantastic. Price was cheap. Experience was amazing. Recommending it to everyone. Lots of buffet food in Aloha Cafe. Specialty food was horrible so dont try it. Lots of options in the ALoha Cafe Cabin was clean. Little bit smaller but it was comfortable. Shows were amazing and entertaining. Standup comedy and shows were great. Service was great. Everyone was smiling and ready to help. Chef's were engaging and talking. Felt bad for kids to be working so hard on the cruise but when I spoke to one of them he explained me that he's on cruise for 4 months and get 2 months vacation so that was good. Spa is expensive. Massages are $200 or more per hour. We didnt do any shore excursions but its better to rent the car on each island and it was amazing experience. I didnt like the fact that we had to come back before 5-6 to cruise because later evening stay would have been fine and we could have covered more places driving around. Anyways, this Trip is one of my best trip. I do lot of trips but this one stands apart. Read Less
Sail Date November 2019
Embarkation: Super easy and quick. We were early (second in line to wait for security) as we wanted to drop off our luggage and check-in prior to going to Pearl Harbor. Ladies and girls will get a beautiful orchid lei and men and boys ... Read More
Embarkation: Super easy and quick. We were early (second in line to wait for security) as we wanted to drop off our luggage and check-in prior to going to Pearl Harbor. Ladies and girls will get a beautiful orchid lei and men and boys will get a shell lei. Check in was a breeze at the counter. I'm sure if you hit the wrong time, you would have a bit of a wait. I'm sure the Platinum or higher line would help with the queue if you have that status and used it as it didn't snake around the terminal as the cattle call line. Entertainment (shows): The two main shows were great... if you can make it to them. Many others have mentioned that since there are no sea days, you're typically in port exploring Hawaii and after a full day of excursions and walking, you want to eat and sleep. We also caught the magician Jason Andrews twice and the up close magic in Mardi Gras was really cool. We saw the comedian once for the family show and he was really funny. It was way over the kids heads so they weren't too impressed. Behind the Scenes Tour: This was subpar as compared to other BtSTs we've done. This is a perk for attaining Platinum and above. It ocurred on Friday at 9:30am (Nawilliwilli, Kauai). It is hosted by CruiseNext staff taking you to the stage area, dressing rooms for performers, laundry, galley, provisions and a walk along "Route 66" (I-95 for many of the other ships). I'm used to actually seeing and hearing from the heads of those departments and having access to speaking with them on other tours. Latitudes Internet Perk: What is with the fee to activate my FREE Internet access Latitudes perk? On prior cruises, you can access the plan without a fee. Perhaps it is only on the PoA being domiciled in the USA? Outdoor areas and pools: All were well kept without a lot of cups and dishes sitting around. If you have kids, there is a "pool" and "hot" tub on 12 mid/aft behind the checkers game. I put them in quotes because, it's probably 5" deep with a tiny slide and the "warm" tub was just that. Some folks may feel a bit clausterphobic even though there is glass looking out to the deck. Dining: My favorite! I am really not picky when presented with food I didn't have to prepare. If it's not moving, I'll eat it. If I'm really hungry and it is moving, it would probably stop moving in my mouth. You get the idea. We had the 3 ultimate dining package perk (3UDP) with our reservation and initially chose Teppanyaki twice along with Cagney's. We had Teppanyaki on embarkation night and it was "ok." A bit saltier and greasier than we're used to. So we moved the second Teppanyaki to La Cuccina. We also receive the Platinum perk of Le Bistro (Jefferson's) or Cagney's with a bottle of wine and Moderno or La Cuccina. For those two we selected Jefferson's and La Cuccina. The food at Jefferson's Bistro was great as long as you can find something on the menu that you like. Henry provided wonderful service and was very attentive. The Maitre'd (didn't get his name) at Jefferson's Bistro was phenomenal. He was accommodating and helped with an extra dessert. Read Less
Sail Date November 2019
My parents gave us this trip as a family gift to celebrate 4 birthdays and their own 15 year wedding anniversary. Their children and grandchildren were not present when they were married in Hawaii 15 years ago. We looked forward to this ... Read More
My parents gave us this trip as a family gift to celebrate 4 birthdays and their own 15 year wedding anniversary. Their children and grandchildren were not present when they were married in Hawaii 15 years ago. We looked forward to this cruise for six months only to find it a HUGE money pit! Very disappointed in the cruise itself. The drinks were always taxed due to being in port everyday! The auto gratuity was over priced due to the service and food quality. I'm a great tipper, but I would not have given the cooks extra tips at all! Crew members were actually serviced before my sister and I on two different days at two different locations on board. Not ok when you pay $30k for a vacay. We bought a wedding package to surprise my parents for a vow renewal for $500 so they would have the entire family present this time around. The photographer was less than par and the photos were super dark. After the viewing of the photos my parents were about to spend another $600 for 6 prints on a USB drive. Luckily my husband stepped in an intervened before that mistakehappened. Unfortunately we will not ever have good photos of the event only memories. We decided as 4 separate families that none of us would be on Norwegian ever again!! There are too many amazing cruises out there for the price we paid. .However, Hawaii is NEVER ugly or regretful. I'm glad we were together as a family in the beautiful islands. #family4ever#norwegianNeveragain Read Less
Sail Date November 2019
I did not choose this cruise but it was fantastic. i was worried on arrival that our plane was an hour late but ncl was waiting when we disembarked the plane. The food in the Skyline was amazing and the Diner was fun to experience. all the ... Read More
I did not choose this cruise but it was fantastic. i was worried on arrival that our plane was an hour late but ncl was waiting when we disembarked the plane. The food in the Skyline was amazing and the Diner was fun to experience. all the staff I interacted with were very friendly and polite. My cabin was spacious and I loved having the balcony to go out on when I was in my room. The Vegas show was great. the entertainment director was everywhere and very good at her job, i loved the Not so newlywed game show night. i enjoyed all the ports and the excursions, however would have enjoyed more cultural options on land. the ports were beautiful and the guides that showed us around were knowledgeable. i would defiantly do this cruise again as well as cruise with Norwegian again. i traveled with my adult family there were no children in my group. embarkation from the boat was simple and easy. Read Less
Sail Date November 2019
My dream was to go to bora bora and with this itinerary I could see it plus other French Polynesia islands We started in Honolulu and the embarkation was the best I have ever done , fast and easy. Then we got onboard unknown to us that ... Read More
My dream was to go to bora bora and with this itinerary I could see it plus other French Polynesia islands We started in Honolulu and the embarkation was the best I have ever done , fast and easy. Then we got onboard unknown to us that every Hawaiian port you must pay port taxes although not high but on every drink. We had already paid gratuities and taxes for our drink package. Then we got to Maui , it was not a nice location with high security and very rude people working at the location. Treated us like we were criminals !! Yelling at the cruise clients constantly about staying in line but not helping to which line to go in. I felt so sorry for the older client as they had no shuttle to the exit of the security and it was far. Nothing around other then a shopping mall about 20 min walk. Not the Maui I remember. Then Hilo same thing Hawaiian port people very loud and rude. But once we got away from the port all was good . In Kauai much better a shuttle was there to take people who did not book N excursion or a after they finished there excursion to the little beach and shopping area . The 5 days at sea went by ok but our party of 16 was the reason . The entertainment and games were definitely not as good as expected. The games are the same time to get some new games Norwegian!! The bands that played at the pool were way to loud and very humdrum! The entertainment group other then Marta very poor , no liveliness and excitement , almost seemed like it was a chore rather then a job they wanted to do ! The food at all restaurants that we went to was very good, lots of choices and very accomadating , especially the head waiter at tsars , could not do enough for my grand niece who has severe lactose allergy and is vegetarian, waitress Darren was exceptional. The bar tenders quite often ignored us maybe because we prepaid gratuities???? Then we got to French Polynesia our first stop Nuku hiva, thank goodness we booked a tour as not much there, the beach was in walking distance so we did swim for awhile . Next stop Moorea , my first impression was WOW ! so beautiful and it did not disappoint other then again beaches so far from the port! Thank goodness once they finished there cruise excursions they had buses from the town transport people back to the ship as it was a very long 45 min walk . Warning get all your money changed to CFP as they really rip you off in exchange everywhere in French Polynesia . We had US dollars and for something say that cost 1000 CFP would cost 13.00 US We used Albert transport , we had a driver named Hamilton he was exceptional . Then bora bora my dream island ! We organized a private excursion for our group of 16 we had the best day ever 5 hours of Snorkling , swimming with lemon and black tipped sharks, swimming with the stingrays in the shallow crystal baby blue warm waters , onto a coral reef that I have never seen so many different types of fish and coral. Our guide was amazing showed us all the highlights of bora bora then back to the best beach I have ever been . Played so much in the warm waters with my grand nieces . MAouhuni bora bora is who we booked with . Prompt and very knowledgeable as they are local tour guides . We finished the cruise in Papeete Tahiti ! It looked like a very busy big city , did not get a chance to tour as we went straight by ferry back to Moorea for 5 nights. Read Less
Sail Date November 2019
As many other reviews state...”a easier way to visit multiple Hawaiian islands” was the draw for this cruise. Having cruised with multiple lines & reading various reviews about Pride of America we knew not to expect perfection. ... Read More
As many other reviews state...”a easier way to visit multiple Hawaiian islands” was the draw for this cruise. Having cruised with multiple lines & reading various reviews about Pride of America we knew not to expect perfection. We Added the 3 day hotel/land excursions to our trip prior to boarding the ship. It help us adjust with our jet lag. Our balcony cabin (8134) was dated/average & room for 2. (Our female steward was the best we have ever experienced in our years of cruising). The buffet dining was adequate & the up-charged restaurants were a disappointment ( we tried 3 different ones) due to poor servers. One night we watched our food delivered to the servers wait station while our server & 3 others stood together laughing/talking/. After 10 minutes I walked up to the group & pointed out our food & that our request for additional drink orders had still not been filled 25 minutes later. There was no apology just a cool attitude from our server from then forward. There was a sad agreement, among our group, about the work ethic we observed of the American staff...at times we were embarrassed as the numerous foreign passengers we talked with commented on it. Shore excursions make for long days & were adequate. Our group wished we could have had one sea day to allow us to recharge our energy levels. Enjoy your trip, know there will be some disappointments with on board expectations not met...prepare yourself for the up’s and down’s while enjoying new environment beauty. Read Less
Sail Date October 2019
NCL offered a very appealing itinerary with two overnight stops which allowed us to explore the islands on our own. We thoroughly enjoyed our Deluxe Owner's Suite with hot tub, it was beautiful and spacious and our butler Roland was ... Read More
NCL offered a very appealing itinerary with two overnight stops which allowed us to explore the islands on our own. We thoroughly enjoyed our Deluxe Owner's Suite with hot tub, it was beautiful and spacious and our butler Roland was helpful and friendly. The ship was easy to navigate and had everything we needed. Embarkation and disembarkation was an easy process, we had personal attention and service and felt very spoiled! Dining was okay, the specialty dining was nice, the buffet was mediocre but we were always able to find what we wanted. We enjoyed the complimentary room service and our butler also arranged a nice afternoon snack for our final day of cruising so the rest of our party could join us in our suite. We booked a couple shore excursions which were fine and explored on our own via rental car in the overnight ports. All in all a very pleasurable cruise. We have been on probably a dozen cruises with many cruise lines and found NCL to be a nice, affordable choice. If you've been to Hawaii before, or never been, this is a nice way to see more than one island. Read Less
Sail Date October 2019
The trip and Hawaii cruise by NCL allowed us to fulfill a wish from 5 years back. We were looking at this as a cheaper means to tour Hawaiian islands. To an extent we succeeded in that goal. Cruise itself was fairly well managed but ... Read More
The trip and Hawaii cruise by NCL allowed us to fulfill a wish from 5 years back. We were looking at this as a cheaper means to tour Hawaiian islands. To an extent we succeeded in that goal. Cruise itself was fairly well managed but definitely not excellent. Food served on the Pride of America ship is not catered towards vegetarians and therefore for us was so so. Some excursions were good while others were over-hyped. In general we felt that the excursions were definitely overpriced. After paying through our noses the first few times, we decided to venture out on our own towards the end. This helped us to give another level of experience by driving ourselves to the places we had interest in. Entertainment within the ship was either not well timed or not well published. If we were able to attend a few in-house shows, that may have given us a more balanced experience. On this score, the in-house events were better planned on our earlier cruise by another shipping company. One thing did surprise me - the travelers were mostly older people, not many kids or younger adults. I am sure that NCL can make some improvements to give us all a better bang for our dollars. One event to add would be a formal group dinner. Read Less
Sail Date October 2019
To the traveler who complained that his November 23 cruise from Auckland had the food service "locked down", at least you didn't get Norovirus like more than 200 of us did on the trip from Sydney to Auckland! Someone ... Read More
To the traveler who complained that his November 23 cruise from Auckland had the food service "locked down", at least you didn't get Norovirus like more than 200 of us did on the trip from Sydney to Auckland! Someone brought Norovirus onboard in Sydney (we had been fine from Hawaii to Sydney). The result was mass illness - passengers, crew, entertainers; all due to NO lockdown of self-serve for the first 3 days. By the time they instituted a stop of self-serve and closed the taco bar, the virus had spread and 20-25 people PER DAY were getting sick! I would rather have the waiter salt my food than get sick with Noro again. I suspect that the virus continued to infect people on your cruise (although hopefully not as many) and that is why they maintained the sanitary practices. I am a 4 star Mariner - almost a 5 star - and I have already booked 3 cruises in the next 12 months. My husband (who was felled by a serious bacterial infection triggered by the Norovirus) has said that he wants to cancel at least 2 of those trips. We lost a week of our cruise to illness and my husband could have lost his life. For the record, the doctor on board is excellent and the medical center is supplied with IV antibiotics that saved my husband and prevented the medical evacuation that might have happened. In terms of the rest of the cruise, the service was good with the staff being very friendly and attentive. We did find it difficult to get the attention of servers in the Zlido at lunch if we just wanted tea. Everyone just wanted to sell liquor. Dining room food was mostly good but lacking in as much variety as in previous cruises. Desserts were much worse. There were no fruit pies at all and the crisps were more crisp than filling. Most nights there was not even one chocolate dessert which is horrible for a chocoholic! The exc lectures were terrific- when we weren’t too sick to attend - but the evening entertainment was lacking. We don’t like the singing and dancing but love comedians and magicians. One decent comedian and no magic on the entire 33 days. One guy did terrible yo-yo tricks! We mostly read our books or enjoyed the Lincoln Center group in the evenings. Read Less
Sail Date October 2019
The only ship that you can fly to to cruise around the Hawaiian Islands. The workers on the ship were very unfriendly and never seemed to smile due to being overworked long hours a day. The dining room food was horrible and there was ... Read More
The only ship that you can fly to to cruise around the Hawaiian Islands. The workers on the ship were very unfriendly and never seemed to smile due to being overworked long hours a day. The dining room food was horrible and there was nothing personal about the workers bringing you food. There was a roach crawling down the buffet room wall. They did not have late night food. The entertainment and activities left a lot to be desired. Nothing to do except go to a bar or go to the piano bar. The piano bar was alright. The 13th floor smoking bar was the best place to go even though a lot of people did not even smoke that went up there. The bartenders Kyle and Josh were the best things about the ship. They made it fun and made great drinks. Had it not been for the two of them it would have been terrible. The cabins were small but bearable. The ceiling throughout the ship were very low which made you feel suffocated. I had to get my commode fixed two times because it would not flush. No one seemed to helpful when you needed something. The ports and shore excursions were great. Nothing wrong with that. All in all I would not ever sail on this ship again. Read Less
Sail Date October 2019
We were on the Pride of America, with its island hopping Hawaii itinerary. The service was wonderful throughout. We loved the suite, and the restaurants were excellent. Our concierge, Thomas, was wonderful and a huge help with great ... Read More
We were on the Pride of America, with its island hopping Hawaii itinerary. The service was wonderful throughout. We loved the suite, and the restaurants were excellent. Our concierge, Thomas, was wonderful and a huge help with great suggestions to improve our experience. We had breakfast everyday at Cagney's Steakhouse and that was a great start (and Allison was terrific). I loved the Lanai bar but wished it was open later; it's the best spot on the ship and I don't understand why it isn't better utilized. The Pink champagne bar was nice, with some great casual entertainment. Great selection of excursions, too, with options for guided tours, cultural and historical explorations, natural beauty and adventure - something for everyone and a varied experience for all who want it. Having a suite with it's priority features made for a vastly improved experience over what looked like a crowded and line-heavy approach involved in the standard cabins. It was a wonderful experience and I would heartily recommend NCL. Read Less
Sail Date October 2019
Embarcation: our booking said our check in time was 1200 but in actual fact, check-in was FROM 1200 so we wasted much of our day in Honolulu (having arrived the day before) and wished we had checked in by 5pm. We checked in and then ... Read More
Embarcation: our booking said our check in time was 1200 but in actual fact, check-in was FROM 1200 so we wasted much of our day in Honolulu (having arrived the day before) and wished we had checked in by 5pm. We checked in and then got off the ship again to walk up Diamond head and arrived back at 4:30pm but realised later, we need not have checked in so early. Cabin: we had the cheapest cabin on the ship so I was expecting a tight squeeze, we lost an upgrade 'bid' so didn't think about it too much, however we were pleasantly surprised by how much space and storage it had for two ladies. We weren't disappointed. Dining: The food in the restaurants was impeccable. So glad we didn't have the enormous American style portions and the food and presentation was excellent quality. We didn't have the specialty dinner package but we didn't need to. We ate in the Asian restaurant a couple of times and we felt that was like having a specialty dinner package. You really don't need to go extra on the restaurant upgrade. I liked having lunch from the buffet and taking it to a table outside with a cocktail at the back of the ship. That was nice. My only complaint was that the American diner looked very cheap and cold. We didn't eat in there but I imagine it would have been good for kids. It could have been furbished to look warmer than a burger king. Entertainment: My friend and I were celebrating our 50th and were up for a fun, good time but the ship got fairly quiet by midnight and we found ourselves going from lounge to lounge looking for a bit of action. The ship had a lot of older people who seemed to get up at Dawn and go to bed early ready for the next dawn. The shows were average except for the Jazz band. They were great. Comedian was rubbish, but then I"m not American, so slap stick jokes aren't our thing. The disco on some nights could have been much better. A couple of nights the DJ was there and that was good, but for some nights the music was just a tape and that was disappointing. Having said that, we liked the fact that there was lots of options and if Karaoke, bingo and quiz was your thing, there was plenty to do. Although I felt our demographic was in the minority, it was so easy to hang out and meet people. Everyone we came across was very friendly and chatting to strangers was so easy. I did not feel at all uncomfortable to go out on my own and sit at a bar or table or chat to someone nearby. It was thoroughly relaxing and I loved the fact that it was a do what you want, when you want, how you want type of cruise. Service: impeccable 99% of the time. Everyone was courteous, the dining staff went over and above, our cabin was serviced twice a day, loved how they had beach towels for you when you got off the ship and offered a fresh cup of water when you arrived back. I'd say the ship was clean, well groomed and maintained and the bar staff were productive. I only would have complained once about one bar staff who tried to tell me I couldn't have a cocktail as the bar had just closed and he'd turned the ice machine off, but then when I asked him what cocktail I could have, he turned it on (pressed a button) and ta da, he made me the cocktail I originally asked for in less than a minute and the three staff were still working there. His attitude didn't impress me, but that was the once and only time. Other than that I was extremely impressed. Ports: We loved the itinerary and were out all day in the ports so we missed what was going on on the ship. We did two big excursions in Maui which were great but because these trips are so expensive, we decided to do our own thing in the other ports. The ship has the hopper on and off trolley's that take you from the ship to the town and other places of interest. We did those and got to see some great places. It is very easy to rent a car as a shuttle takes you from the ship to the airport to do just that. There are also plenty of taxis to get you around so you don't need to do an excursion if you don't care for that. My only complaint would be the port in Maui. We docked on the boring side, so if you are not doing an excursion, get yourself over to Kanapali beach side on the south. Kauwai is the most beautiful and most scenic, shop in Kona, not Hilo and snorkle in Kona but look for turtles in Hilo. If you make time in Honolulu, a big mistake we made is thinking we could turn up to Pearl harbour and get tickets for USS Arizona, but you have to buy tickets at least a day in advance. We got over there (an hour on the trolley) and couldn't go out on the boat to the Arizona unless we had pre-paid tickets. We walked up to the top of Diamond head in 25 minutes flat without stopping, but allow 45 minutes unless you are unfit. Tips: Pre pay gratuities. I hate tipping. unless you have a good reason not to, purchase the drinks package, especially if you are travelling with a friend. It saves a lot of "its your round, not mine". It certainly makes for a more relaxing cruise not worrying about paying for drinks. I would do this cruise with my children next time. I think they would love it. Overall it was fantastic and highly recommended but we did have to disembark early to catch our international flight from Honolulu so we missed the last trip around the coast. We were very sad to leave when we did. Read Less
Sail Date October 2019
Visited many of the Hawaiian islands and there was a variety of things to do on and off the ship. Balcony cabin was way too small for three people but would be fine for two. Ship clean and crew were all helpful and friendly. The food was ... Read More
Visited many of the Hawaiian islands and there was a variety of things to do on and off the ship. Balcony cabin was way too small for three people but would be fine for two. Ship clean and crew were all helpful and friendly. The food was good but nothing special. Cagney' Steak house was the best. Our waiter, Daniel , made our meal most enjoyable. He explained the items on the menu and made my 10 year old granddaughter feel more grown up. Plenty of entertainment available when on board ship but because we were up early to go on an excursion we did not have time to do much in the evening. Missed getting daily drink in a special keep sake glass and room steward did not make even one folded towel animal. Just two small disappointing things. Granddaughter thought her first cruise experience was super. Wish we had known about not being able to go through baggage at airport till four hours before flight. Early off boat had us sitting with our luggage for seven hours before we could check our bags and get some food. Read Less
Sail Date October 2019
We chose to cruise Hawaii so we could see as many islands as possible. We really enjoyed the suite package that Norwegian has to offer. As a family of 4 the suite was roomy and had plenty of storage. The balcony was amazing and our ... Read More
We chose to cruise Hawaii so we could see as many islands as possible. We really enjoyed the suite package that Norwegian has to offer. As a family of 4 the suite was roomy and had plenty of storage. The balcony was amazing and our favorite spot. The amenities were also a treat with the added butler service. We had access to an iron and additional dining options. The food was average for the complimentary food choices but we really enjoyed the specialty dining and used our 3 free restaurant credits. The cruise staff were friendly and helpful. The rooms were clean. The excursions we tried were worth the time Maui was the snorkeling day. We say lots of fish and a few sea turtles, the boat was full so we did have tight areas for snorkeling. We also went on the helicopter tour of Kauai which was amazing and the trip was well organized and great! The shows on the ship were enjoyable. The Polynesian show was like attending the Luau without the meal and our favorite. The Magician and Vegas show were also entertaining. Seating was always available. Both the embarking and disembarking procedures were easy and we took advantage of the airport transfer. The only advise I wish I had known was that renting a car was very easy in all ports and the taxi/ shuttle services were also easy to access. We hope to use Norwegian again because of the free as sea offers which we fully enjoyed when traveling with a family of 4. Read Less
Sail Date October 2019
We chose this cruise because of the itinerary. We have travelled Carnival numerous times, however we had little choice since Norwegian was the only ship with desired itinerary. Compared to Carnival, this ship was not good. Food rarely ... Read More
We chose this cruise because of the itinerary. We have travelled Carnival numerous times, however we had little choice since Norwegian was the only ship with desired itinerary. Compared to Carnival, this ship was not good. Food rarely changed and we grew tired of the menu by day 3. If you wanted to eat different food, you would have to pay extra (a lot extra). There was a hidden fee of ~$16 per day per person. We got hit with an extra $448 service charge because we brought our 7 and 9 year old. This charge was to replace tipping and you can sure notice to service depletion as a result. This cruise was approximately 1.5 to 2 times the cost of other cruises. We did not find the value for these increased costs. We will not rebook with Norwegian again. I will admit the entertainment was better than some Carnival cruises I have been on. Read Less
Sail Date October 2019
I thought it would be an awesome way to see some of the Hawaiian Islands. The room was very nice. Service to our room wasn't great. Our room attendant had the suites upstairs and wasn't around much. The room service we ordered ... Read More
I thought it would be an awesome way to see some of the Hawaiian Islands. The room was very nice. Service to our room wasn't great. Our room attendant had the suites upstairs and wasn't around much. The room service we ordered in one night was amazing and came very timely. La Cucina restaurant food was terrible and the service was poor. Our waitress had an attitude. You really need a new cook in this restaurant. The Moderno was amazing. Service and Food both amazing. We couldn't use our third specialty restaurant night because we didn't want to eat at 9:30 at night. I don't thing the carefree dining exists. If you don't make your reservations ahead of time you will not have good times to eat period! and you might not even get into the restaurant you want. The excursions..... This started our cruise off wrong, we went to the service desk to inquire about on of our excursions and found out that the horseback riding was weight based. Interestingly the weights are on all other excursions, ie...can't be over 275 or 250 pounds etc... BUT not the horseback riding. I was so excited for it. WELL, the weights were very low and I didn't make the cut and didn't know this would be an issue until day one of the cruise. SO it was very upsetting for my weight to be thrown in my face at the desk in front of everyone instead of in the quiet of my own home. IF you are doing this excursion you need to be fit and thin. I can't remember the chart but for 5'6 inches you had to be under 180lbs... YOU HAVE to fix this problem with not having the info on the website for booking. Its not your fault how much people weight but it is completely a Norwegian customer service issue to continue to embarrass and make people feel bad once they board the ship excited for their plans only to have to cancel. I literally cried at the desk because I felt so bad. I didn't need to start my cruise like this and it is completely your fault. I could have looked at the weights and heights at home and not booked the excursion, picked something else and avoided the first day on the ship being ruined. So THANKs for ruining my first day. It was Hawaii though so I got better quick and let it go. It is wrong on many fronts the way you handle this excursion. Michael Masci in the pink flamingo lounge was so amazing and included the guests. He was so personable and just a wonderful person. The staff was so friendly on the boat. Honestly I just wish we had more time. The day we toured the Na'apali coast it was foggy and rainy and we didn't get to see it so that was a HUGE let down and bummer...but you can't control the weather. WE made the best of eat with food and drinks on the ship. The massage was very nice that we got and I really enjoyed it. Overall, once I recovered from my hurt and embarassment day one, it was nice. There needs to be improvements with dining options that aren't at bedtime and improvements with the horseback riding excursion information. Its so simple, but the chart they gave me on the website under excursion info! SERIOUSLY get this fixed so no one else has to go thru this. Its a sensitive private issue, allow people the courtesy of dealing with it in their own home. Oh and it took an hour or more to get off the ship....so be prepared for that. Go down early if you want right off, if you wait until after 8:30 you will be in a line around the ship for over an hour...uggh. But it is what it is, they have to get everyone off. The staff was trying so hard to help everyone. Cruising the Hawaiian Islands this was was so amazing. WE got to see so much. It was my first Norwegian cruise and I enjoyed the drink package. the dining was rough because we didn't make many plans ahead of time believing the easy dining title.... MAKE reservations or you won't get what you want. You have to plan out your dining ahead. I would do Norwegian again, the service really was great overall, only a few issues. SKIP LA CUINA restaurant. So thanks to all who made the cruise wonderful and please fix the couple issues and it would be excellent! Read Less
Sail Date October 2019
To see the neighbor islands And visit with friends on Maui and Hilo I did not care for the food on the ship it was so so and I felt too many people around me so I would not go again it’s just not for me I felt the motion as well ... Read More
To see the neighbor islands And visit with friends on Maui and Hilo I did not care for the food on the ship it was so so and I felt too many people around me so I would not go again it’s just not for me I felt the motion as well and tried to upgrade to a better room but guest services wouldn’t help with my request All and all I was not impressed with this cruise so if anyone reading this I recommend getting the middle of the ship and a balcony room otherwise you will not be happy the staterooms on both ends of the ship are bad and rocky and the bathrooms were way tiny so there you have it The crew was nice enough in the aloha Cafe The ship felt jam packed with people everywhere waiting for elevators and such I took the stairs a lot Thank you Read Less
Sail Date October 2019
Wasn't sure what to expect but we had a great trip. Service was top notch and the route was a great way to see the main islands all in one trip. Food at Cagney's and the Brazillian Steakhouse was delicious and while we ... Read More
Wasn't sure what to expect but we had a great trip. Service was top notch and the route was a great way to see the main islands all in one trip. Food at Cagney's and the Brazillian Steakhouse was delicious and while we didn't get to dine much in other areas of the ship the bits we did enjoy were very good. Scuba Diving in Kona was my favorite Shore Excursion, but the biking down the Crater in Maui was a close second. Everyone we met was so nice both on the ship and during the island excursions. Such a beautiful state to visit like this. Loved being able to see so much and not having to pack and unpack over and over. We sprung for the suite so we really felt like VIPs all week. Our butler and concierge were amazing and the steward kept the suite feeling fresh and new. Nothing to compare it to cruise wise, but vacation wise it was top notch! Read Less
Sail Date October 2019
I had a very low expectations given the reviews that I read hear prior to taking my trip. I am very grateful that my expectations were very low as I was pleasantly surprised. First the good. We were in cabin 4100 and it was great as it ... Read More
I had a very low expectations given the reviews that I read hear prior to taking my trip. I am very grateful that my expectations were very low as I was pleasantly surprised. First the good. We were in cabin 4100 and it was great as it made it easy to get on and off the boat. Our cabin steward was great though we barely interacted with her. We did not find the boat to look old or in disrepair. The staff was by and large pleasant and attentive and the itinerary was good. Now for the ok but not great. I have been on a celebrity cruise where the food was excellent. The food on the pride of America cannot be described as excellent but it is really good enough for the most part. The main dining room was a mixed bag. The items that stay on the menu from day today or better than the daily selections. For a cruise that is in Hawaii it is a shame that the fish is so terrible. The steaks on the main dining room and you are pretty reliable as are the pasta dishes and the soups. We found the aloha café to be more convenient for breakfast and dinner as the quality of the food was every bit as good as in the main dining room and the selection was better. We rented a car at each port and did not take part in any of the Norwegian cruise line excursions. We downloaded the GPS tour guide called GYPsy And found it to be invaluable in guiding us towards the best sites to see. We purposely arrived late, at 2:30, for embarkation hoping to not have to wait. We still waited about 30 to 40 minutes to be processed. Disembarkation was not much better and also took about 30 minutes though we did not have to wait for luggage.We had full days touring in our rental car so we were pretty exhausted at the end of each day. We did not go to any of the shows. I did try to go to the library but all the books are Locked up in the cabinet and there is no staff person in the library to unlock the cabinets. The fitness center is well stocked and huge. We did not do anything in the spa. The walking track, running track is on the six deck The wind doesn’t look like a walking or running track. There is no other cruise like this and I feel like we got a lot out of the experience. I was so glad to have read all the cruise critic reviews as I felt I was well prepared when I got on the boat. I was also happy that my expectations were pretty low. Read Less
Sail Date September 2019
Well to start with ......norwegian was the only choice for a 7 day hawaii cruise that basically stays in hawaii all 7 days. Holland america (which is the number 1 cruise line in my book) was 10 days and longer with half the ports. I wish ... Read More
Well to start with ......norwegian was the only choice for a 7 day hawaii cruise that basically stays in hawaii all 7 days. Holland america (which is the number 1 cruise line in my book) was 10 days and longer with half the ports. I wish holland america would dock and match there ports. If you do a cruise you spend alot of time in the cabin, eating at restaurants, and excursions. I'll start with eating. Aloha buffet was a free for all, so imagine several thousand folks embarking on the buffet line at the same time, not a pretty picture. No kind of rope/pole system to incourage a orderly line....and by all means don't expect an employee to say anything when it turns into a mob crowd, imagine having a plate of food and trying to squeeze and manuever yourself thru a huge crowd to fill your plate at several different locations fighting the crowd to get your main course then moving over to the next set-up fighting to get your vegatable and side entrees and least but last moving to another station and fighting the crowd to get your desserts, then its off to a drink station, only find the ice machine broke and off to another drink station various ones located thru-out the buffet. By the time your done your worn out, ready for a nap. Finally you set down at the table only to have the buffet floor help gathered with co-workers in the corner chatting amongst themselves, when they could have tea and juice pitchers in there hands filling guest cups with refills. But know they conversate giggle and carry-on till your plates start empting, then there bugging you to take your plate before your even done. Skyline cafe which is a sit down cafee and you order off the menu and they wait on you...… we arrived at the locked door 30 minutes before it opened, and was the 5th couple in a line by the door. When the door opened 30 minutes later there was a crowd of several 100 people who pushed and eased, shouldered there way thru everybody to the front by the time the door opened we were nudged shoved and ended up with 15-20 people in front of us because they opened 2 lines. Again if they would of placed poles/ropes up forming to lines to get in this would of been more desirable, then the mob crowd pushing to the front with no guidance from the staff, at this time no staff intervene and the crowd pushed thru. And to top it off food finally arrived 30 minutes later.....miserable experience every single day all 7 days, only time it was nice was lunch because most people was off ship doing excursions. We had an inside cabin on the 11th floor and the extra bunk bed above us was folded up and it rattled, squeeked, made noises, the whole cruise, but i will say it was rough seas most days when we were sailing but even the calm days it still did the same noises, very hard to sleep at times, some nights i was so worn out from fighting the food crowd it did not phase me and the wife. Cabin staff was awsome, excusions were over-priced,..... Word of advice to all ....alot of the excursions you can book off the ship, like the road to hanna ship wanted $249 person......they sold out …. We were going to take taxi around town told taxi lady what happened (ship selling out)she took us there and back making the same stops as the cruise ship offered for $75 person wife and i did it for $150 total and it was great, she did not rush us at all and had us back to the ship way before departure. Now fast forward to end of cruise, we booked thru expedia.com supose to get $125 credit per cabin. We receive the bill and you guessed it no credit..... Went to guest relations only to be told headquarters closed and would not be open untill next day after trip over. Basically nothing they could do, they asked for proof, of course i did not print out promotion, as i have never had to do that, always have received(when i book on holland america, and we have sailed with them 15 plus times, never ever, have i not got a promotion credit, its always there) i asked for supervisor, he basically played the blame game said it was expedia.com fault, contact them, nothing he can do about it. Remember norwegian contracts thru them to sell there cabins but yet theres nothing norwegian can do. AFTER BEING VERY UPSET AND PERSISTENT HE FINALLY SAID HE WOULD LET HEADQUARTER KNOW ABOUT IT AND THEY WOULD REACH OUT TO WIFE AND I .....AS OF TODAY 10/09/19 I HAVE NOT HEARD A PEEP OUT OF THEM.....(YEA YOUR RIGHT ON YOUR FIRST THOUGHT, I AGREE HE TOLD ME WHAT I WANTED TO HERE TO GET ME OFF HIS CASE TYPICAL "TAKE NO RESPONSBILITY CUSTER SERVICE") sum it up folks stick with the smaller ships like holland america, less crowd and they actually wait on you hand and foot not to mention they pamper you with towel animals in your room and chocolates/mints on your pillow every night at the buffet dining, they actually fill your tea glasses, juice and coffee and clear your tables, also they have organized lines with employees who care & give directions to the effect ......leave the unorganized, mob-like crowds, no controls, free for all norwegian cruises for somebody else to conquer. Wow!!!!! I was very disappointed. i challenge the president of norwegian cruise lines to book a cruise on holland america take notes and learn what real customer service is all about...….you think the grass is greener on the other side of the fence, boy was it not, it makes me appreciate holland america even more so......now!!!!! Read Less
Sail Date September 2019
We had a wonderful time. The crew really are a credit to Celebrity - nothing is ever too much trouble for them and they do everything so cheerfully. We had the best waiters in the MDR in Mary Grace and Umesha - they truly cared about what ... Read More
We had a wonderful time. The crew really are a credit to Celebrity - nothing is ever too much trouble for them and they do everything so cheerfully. We had the best waiters in the MDR in Mary Grace and Umesha - they truly cared about what they were serving and were fabulous. Captain Alex was very engaged with us and we looked forward to his daily announcements. Our cabin was mid ship on the hump on Deck 9 so we had a perfect view and were within walking distance of everything. Our room steward was lovely and was like the invisible man - we knew he'd been because the beds were made but he was just so unobtrusive. He kept the cabin beautifully clean. The only downside was that we have done several cruises with Celebrity and the shows are the same. It's time to get some new shows Celebrity! Read Less
Sail Date September 2019
My daughter, her partner and myself have had the most amazing cruise on the beautiful Celebrity Solstice cruising from Honolulu to Sydney. Why are there any negative comments regarding this ship? I honestly have no idea, not only is the ... Read More
My daughter, her partner and myself have had the most amazing cruise on the beautiful Celebrity Solstice cruising from Honolulu to Sydney. Why are there any negative comments regarding this ship? I honestly have no idea, not only is the ship beautiful but the staff are equally so. Staff cannot do enough to ensure your every need is met with kindness, professionalism and friendliness. The food in the main dining room and buffet were incredible. Our cabins were kept spotless by our friendly and helpful attendant. Actually serviced up to three times a day. We had our balconies opened up which gave us heaps o room. There were plenty of activities on board, you could do as much or as little as you liked. Captain Alex was a hoot, so very entertaining. I must mention Restika, Totok, Francis, Albert and Leonel from the dining room. Their service was way beyond what could be expected. Embarkation and Disembarkation were easy and carried out within minutes. I cannot thank Celebrity and her crew for one of the most memorable vacations of my life and I have had quite a few over the years. Please, please if you get the chance go for Celebrity, it really is the best. Read Less
Sail Date September 2019

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