3 Helpful Votes
Sail Date: August 2019
Pride of America ship was nice. Heard it was smaller than what my friends normally travel in but it was nice. Had two pools and bars on the outside deck areas aft and mid-ship. I love the fitness and spa (I worked out 5 out of the 7 days) ... Read More
Pride of America ship was nice. Heard it was smaller than what my friends normally travel in but it was nice. Had two pools and bars on the outside deck areas aft and mid-ship. I love the fitness and spa (I worked out 5 out of the 7 days) Gym junkie. Cabin - I was on the 8th floor with partially obstructed view. Even though I couldn't see much, the cabin was big enough and the sun light was nice to have. Entertainment and Activities - LOTS of them. If you're bored, that's a personal problem. They have lots to do, you can't even make all of the activities. Loved it. I wish they had better music though. I think the White Hot party was the best. Lost of older folks so if you're in your 30's it was a bit of a drag for party time. But we made the best of it. Dinning - was amazing. Liberty was great quality food and experience. I also loved going to Cadilac ( this was delicious, the loaded fries, wings and burgers were delish!) Service - the staff is SUPERB! Didn't have anyone being rude. My cabin service lady was amazing, thank you Margaret! Ports and Shore excursions - amazing. Getting on and off at the ports was very smooth. NCL had everything there for us. Excursions were great, very well planned. Felt SUPRE safe!!! I traveled with 3 friends and their teenage daughters. The girls roamed around and had their own teen center and lots of activities to keep them busy. They did complain a bit about not enough teens or the person at the teen center being extremely strict. (they can definitely work on that) I would definitely go again!!!! yes! Read Less
4 Helpful Votes
Sail Date: August 2019
Was very excited for this cruise and being able to see all of the different islands. Embarkation was very smooth, and we were able to get into our rooms with 3 hours of getting on the boat. Luggage also showed up early evening which was ... Read More
Was very excited for this cruise and being able to see all of the different islands. Embarkation was very smooth, and we were able to get into our rooms with 3 hours of getting on the boat. Luggage also showed up early evening which was impressive. I do not believe that the stewards had enough time to turn around rooms, as room was not as clean as we were used to when we first arrived, however, got better the next day and coming days. Steward was always very nice when we saw him in the hallway. When we first arrived, the balcony had not been cleaned (hair was left, along with sand/dirt). The one main reason I am rating this experience less than average was because of the food. The price for this cruise is significantly more expensive than others (Caribbean), but the food was beyond disappointing. Each meal in the Aloha Cafe left little to be desired. Breakfast was identical each morning and lunch had a few changes, but overall the poor quality remained the same. We had dinner in two specialty restaurants and the Skyline and Liberty in the evenings. Our experience has been that the seated dining rooms have consistent top quality food, but even those dining rooms were below average in taste. We ate at Cagney’s steakhouse on the last evening, I had the Fisherman Platter and my husband had Prime Rib. The starters and salad were the best meal of the entire cruise, but main course fish and steak were again below average. Steak was dry and bland, and fish had a very fishy frozen taste to it. Moderna Dining was consistent across the meal, and the most satisfying and consistent across the board for the entire dining experience. The entertainment was average, we spent most of our evenings in the Wine Bar and Pink’s Champagne Bar. The Wine Bar had a great selection and the sommelier was extremely knowledgeable. If you are a wine drinker, this is a must do experience if on this ship. Pink’s has live music every night, which was better after a few beverages. The other significant item we noticed was the staff. In uniform, there was an instance that a staff member came through and yelled to another staff member across the Gold Rush Saloon to a female staff member, “How do you like your eggs? Fertilized?!” My husband and I were the only ones in the dining area and I’m sure he didn’t realize as he was walking through, but unprofessional while in uniform. Read Less
4 Helpful Votes
Sail Date: August 2019
I have never been to Hawaii so this cruise seemed like a great way to see most of the islands. We booked a 'package deal' that included airfare (we were travelling with another couple and NCL managed to book each couple on ... Read More
I have never been to Hawaii so this cruise seemed like a great way to see most of the islands. We booked a 'package deal' that included airfare (we were travelling with another couple and NCL managed to book each couple on completely different airlines! Our travel agent spend 3 hours on the phone with NCL correcting this mess), The trip included a one night stay in the Hilton Hawaiian Village Waikiki Beach Resort. Checking in and navigating around this giant resort was quite the chore not to mention the place was very crowded. The check in counter is outdoors (in the heat and humidity) and a good 1/4 mile from the bus drop off point. That's a long way to drag your luggage! The check in lines were VERY long and required nearly 30 minutes just to complete this task. The the building that housed our room was another trek via narrow twisted paths. Total time from bus to room was over an hour. We finally settled into our room on the 13th floor, which was very nice. We were up the next morning ready to go to the cruise terminal. There was a luggage service that took our bags to the buss that morning so we didn't have to drag them 1/4 mile this time. I need to mention that there is only one 'cruise port' in Hawaii in Honolulu. All the other stops are at decrepit freight ports and there is little to nothing nearby any of these stops (except Kona, which is tendered and has shops nearby). Our cabin was on deck 4 (ocean view). We weren't willing to pay an additional $1000 for a balcony. Most of the cabin was in good repair. (one of the shelf rails fell off so we put it up out of the way) We were mid-ship Starboard side just far enough from the elevators so we couldn't hear them. The remainder of the ship was in decent repair. The food was just OK. The buffet station layout was nothing short of pure chaos, forcing people to constantly cross paths to find their selections and similar food items were scattered about. (sausage on one station, bacon on another; bread on one station, pastries on another) the main dining rooms were nice and the 'anytime dining' went well with minimum wait times.(we ate later at 7PM to avoid the rush) Day 2 Our first stop was Kahului, Maui. We opted for the shore excursion 'Lahaina On Your Own'. This is a 30-40 minute bus ride to (and from) Lahaina. HA. Lahaina is a fairly typical tourist town that you might see on any cruise. One main street lined with the usual souvenir, clothing shops and restaurants. The town was nice and clean and right on the ocean so a cooling breeze was prominent even though it was quite hot that day. We did some shopping, ate lunch and returned to the drop off point to wait for the bus back to the ship. Day 3 was at Hilo, Hawaii. We chose the land based Hoppa on- Hoppa off bus ride for $20 per person. As we drove through town, there seemed to be more closed store fronts than open ones. The first stop was at a park across from a few (open) shops and a farmer's market. There were 7 stops total, 2 at beaches. Read more about it here: http://www.hop-onhop-offhilobus.com/Trolley-Tour.html Day 4 was Kona, Hawaii, a tendered stop. There were shops near the drop off pier but we opted for the 'Kona by land and Sea' tour so were not able to shop near the pier but were immediately loaded onto a bus instead. This tour went to a Kona coffee factory, a national park, a church, then back to the pier for a cruise on a catamaran (that included lunch). The buss tour portion was cut short because the driver managed to get the bus stuck on an incline at the coffee factory. We had to wait for an hour and a half for another bus to pick us up. This delay caused us to skip the church stop altogether and cut the available stop time at the national park down to 30 minutes. NCL did refund a whopping $9 for this sponsored tour issue. Day 5 we arrived at Nawiliwilli, Kauai. We rented a car there because there is basically nothing else available at this port. Our travelling companions had been to Hawaii several years before and wanted to go to a particular beach (again) on this island. After driving for 1-1/2 hours we discovered that the beach was available on a reservation basis only. We were not aware of this change so we were turned away. We were able to stop at a different beach a ways down the road. After some swimming and snorkeling, we stopped at Hanalei Center, ate lunch and did the usual tourist shopping. Day 6 was CRUISE NAPALI COAST (more or less a sea day). Beautiful coastline with high cliffs and many 'sea caves'. Day 7, disembark and transfer to airport. All in all it was a nice vacation. If I visit Hawaii again, I will do something different. This cruise was nice but it's a "been there, done that" sort of thing not worth a second try. Read Less
3 Helpful Votes
Sail Date: July 2019
My mother purchased a 8 day/7 night cruise of the Hawaiian Islands for her children and grandchildren. There were 17 in our party. We have been to Honolulu many times, so we flew in the day of departure. Embarkation was smooth. We ... Read More
My mother purchased a 8 day/7 night cruise of the Hawaiian Islands for her children and grandchildren. There were 17 in our party. We have been to Honolulu many times, so we flew in the day of departure. Embarkation was smooth. We chose the free-style / walk-off disembarkation which was smooth. I was surprised at the amount of visible rust and other maintenance issues on the ship (more run-down than expected) Our cabin (for three) was of course small - two twin beds locked together for two of us, one hide-a-bed / couch. Both were very stiff and uncomfortable to sleep on. We ate meals in the main dining rooms (Liberty / Skyline) and Aloha (mainly Aloha for breakfast). Aloha and Skyline are cruise-casual - Liberty requires slightly dressier attire. In general the food was fair. Service in the main dining room was very good. We did not participate in any on-board ship organized activities or entertainment. Too short a cruise / we enjoyed time off the ship too much. Kaua'i by far was our favorite island - and we wish we could have spent more time there. In our party, the youngest child was 6 months old - and the crew was fantastic with him! I had the following issues with the cruise: 1. Access to the internet via WiFi should have been free in public areas of the ship and in staterooms. With current technology, even on a ship via satellite there is no reason this should not be the case. 2. One day in Aloha, we unfolded a cloth napkin containing silverware – and found someone’s used gum. Gross. 3. Our cabin steward was pleasant – but really didn’t do a great job in making up our room / paying attention to our requests (for instance – if we ask for ice every evening – start automatically providing ice) 4. The non-alcoholic drink package was priced ridiculously high... 5. Mandatory service gratuities were not welcome – By default I provide gratuity for service rendered – and when service is exceptional, the provided gratuity always reflects that. The mandatory gratuity caused me to re-think providing additional gratuity in some cases -even when probably warranted. 6. We were told you could not bring outside beverages (even water bottles) on board – only to watch passenger after passenger carrying closed beverages onboard (even gallon water jugs) Read Less
2 Helpful Votes
Sail Date: July 2019
The cruise was a wonderful way to see multiple Hawaiian islands without having to pack and unpack and change hotels multiple times. The food was good and the service was excellent. Our balcony cabin for three was too tight. Even with two ... Read More
The cruise was a wonderful way to see multiple Hawaiian islands without having to pack and unpack and change hotels multiple times. The food was good and the service was excellent. Our balcony cabin for three was too tight. Even with two people it would have been too tight because the space to walk between the foot of the bed and the wall was too narrow. An additional 18” would have made a huge difference Luckily you spend most of your time off of the boat. The staff and activities were fine. The boat is attractive and clean. The entertainment was ok. The shore excursions were expensive-especially since we were x3. We opted to rent cars in most ports of call and see the sights. That worked out well. The rental car places were either close to port or provided a shuttle. We had NCL book our flights and a 2 day extension at Hilton Hawaiian Village. This was a mistake. The airfare was no lower than what I could have booked, but it was convenient and I wanted to make sure it coordinated well with embarkation. Even though the seats were paid for months in advance and were not basic economy or discount seats, our flight to Hawaii was very disappointing. The airline said that the seats purchased by the airline could not be assigned until we checked in, but that they would be good seats—this was not the case. They were literally assigned 15 minutes before we boarded and were in the last row and did not recline. This is not acceptable for a long trip like a flight to Hawaii. Our day started at 1:00am in East Texas. We drove to Dallas and caught our 6:00am flight to LAX still with unassigned seats for our LAX to HNL flight. It was frustrating not knowing if we were going to have seats or not when we arrived in LAX. What we were charged for the Hilton in HNL was more than I could have booked it for myself. I would suggest getting your own plane tickets and your own hotel if you are extending your stay. Read Less
Sail Date: July 2019
We had one night pre-cruise accommodation provided through NCL at Hilton Hawaiian Village. We had to book another night, as direct flights only arrived on the Thursday. HHV is a very expensive over priced crowded resort. As Hilton Honors ... Read More
We had one night pre-cruise accommodation provided through NCL at Hilton Hawaiian Village. We had to book another night, as direct flights only arrived on the Thursday. HHV is a very expensive over priced crowded resort. As Hilton Honors gold, we were supposed to get free breakfast, but at this resort it was $10 each credit, which barely bought a coffee. They only gave it to us for our paid night - not the night booked through NCL. I had tried emailing the resort prior to connecting the two bookings, but received no response on numerous attempts. It took a long time at reception to connect the bookings. They eventually put us in the same room for both nights after a lot of computer tapping. We had booked a partial ocean view - a distant view if you were on the balcony. We also had a distant view of the rooftop luau on the Thursday night. Though entitled to an upgrade, we ended up with the same room for the two nights. Considering we booked a 2 bedroom suite for 4 people on the cruise, it seemed inadequate that we only had one room with 2 double beds - not really enough space for 4 people. The resort is a very busy place. Everything was extra, including beach lounges and non-motorised activities, despite the fact we paid a "resort fee". We thought we would have an excellent view of the fireworks, being at the actual resort, but there are sooo many people there, it was very hard to find a good vantage point. Post cruise we stayed in central Waikiki with beachfront views for a far better price! We were pre-booked on the free ship shuttle with no choice of departure time. We asked to be earlier than our allocated time but were told that would only be possible if there were cancellations. We did end up leaving early, by going down and seeing what was available. I am not sure why they don't let people select their departure time. Things improved dramatically on arrival at the ship. As suite guests, we were accompanied to the special check in lounge and the process was very seamless. We didn't have a chance to have the provided morning tea as the ship was ready to board. We were escorted straight to Cagney's for lunch. The menu was as I remembered it - very nice food and service. We ate breakfast there every morning and lunch there when we were on the ship (not often). We had pre-booked some of our dinner bookings, but not necessarily for the right times and numbers. We gave our wish list to our butler, who managed to sort them all to the same times. We ate at Teppanyaki (excellent), Le Bistro/Jefferson's (excellent) and Moderno (OK) as we had platinum vouchers and the 3 meal dining package to combine. We tried East meets West, but preferred the main dining room for our other nights. Overall the food was excellent and the service was fine. Do check your charges, as they recorded them against the incorrect person e.g. photos, meal charges on several occasions. Day 1 - After lunch, we took a walk to downtown Honolulu which was a waste of time. Not much open or happening. Day 2 - Maui. We hired a car from Hertz. There was supposed to be a shuttle, but we did not see one after waiting a while. We tried to ring the depot at the Maui Beach hotel, but it was constantly busy. In the end, we walked there which was about 15 minutes. It took forever to actually get the car. We drove up to the Iao Valley and took the short uphill climb to the needle. We couldn't get a park in the $5 carpark, so walked from a roadside park. After that we went to Lahaina, paying $5 to park for the day. We walked along the foreshore to the Banyan tree, had lunch, shopped at the outlets and had a look around.We stopped at a beach for a swim and some turtles joined us. Day 3 - Maui - NCL Molokini crater & turtle snorkel. If you are prone to sea sickness on mid-size boats, be prepared. The snorkelling was OK if you could get away from the mob of people, a lot who could barely swim! At the second stop, I managed to have a great view of a turtle, but there were not a lot there for the number of people. Day 4 - Hilo - We had been to the Volcanoes National Park, so we chose the NCL Waterfall & Kayak excursion. There was some confusion - NCL told us we wouldn't swim at all. The tour guide told us we would be in the water a lot! We paddled out in the sea, rode the waves in and then paddled up a creek to a waterfall where you could climb up and jump in the water. Excellent day out. Day 5 - Kona. Tender port. We walked around the town. Visited the markets, but very hot there. Walked up to the brewery and tried a few without doing the tour. Again, very hot there, so headed for a cooler spot on the waterfront. (Last time we did the cruise, we did the Zodiac snorkel at this port - excellent.) Day 6 - Kauai. We hired a car from Hertz. What a contrasting experience. Shuttles were frequent and we walked in, were told our keys were in the car, the car park number and we were on our way! We drove north, stopping at Wailua falls, Opaeka'a falls, Hanalei and some of the other beaches across the northern and eastern coast. (We went to the canyon last time). Day 7 - Kauai - Beach day at the nearby resort in the morning followed by Napali Coast in the afternoon. Good views and plenty of time to see the coast. We had one suite party which only went for half an hour. No beer served! Only sparkling wine. The latitudes function was the same, they roped off part of the back bar. We only made it to some of the shows which were pleasant enough. There was a not a lot on offer for day time activities - they assume everyone is off the ship. We didn't see any cruise staff. We played shuffleboard one afternoon, but had to wait as only one set of equipment. Disembarkation was busy but easy enough. Read Less
3 Helpful Votes
Sail Date: July 2019
We chose this cruise because we wanted to see all of the Hawaiian Islands and take our son and his family on an amazing family vacation. Having been on several other cruises, the ship was very disappointing. I was told at booking that ... Read More
We chose this cruise because we wanted to see all of the Hawaiian Islands and take our son and his family on an amazing family vacation. Having been on several other cruises, the ship was very disappointing. I was told at booking that there were no cabins that would accommodate 7 people so I booked a suite with an adjoining cabin. Upon arrival they wanted to split up my family. Those booked in the suite got extra privileges and the 3 booked in the adjoining cabin were separated off from our party. Until I complained, they didn't even want to let us check-in together. And then, to find out the ship actually had two bedroom family suites that would accommodate 8 .... I was not a happy camper! The spa was very disappointing. Not enough people to make getting appointments very easy. And the service in the dining rooms ,.... Oh, don't get me started. Everywhere I went I wanted to tell people to just smile. At least that would make me feel like you enjoyed your job and wanted to be there. When I booked the cruise I was told that the kids would be given kids menus in the specialty dining restaurants but I wasn't told that it was the same menu for all of them ... hamburger, hotdog or chicken nuggets. Very embarrassing to ask my grand-daughters to eat that while we were enjoying our meals, especially the Teppenyaki. Shame on me for expecting restaurant appropriate kid menus. like similar options with maybe smaller portions???? AND the upcharge for your kids to eat is $39.95 EACH. They charged us $120.00 plus automatic 18% gratuity for a 6, 8 and 10 year old to eat at the Teppenyaki I will say that the service at Moderno Brazillian Restaurant was excellent and our last night at the Liberty Dining Room was good. Other than that, smile people!! It can't be that bad!! And the time it takes to get served .... crazy long. We actually gave up and started eating at the Aloha Buffet. You just can't get young kids to sit and wait that long to get food in the dining rooms and restaurants. Because we had a suite, we had a butler for the guests in the suite and she was amazing! She didn't separate us off from each other and took care of all of us. For our kids, it was their first cruise so other than the time it took to get food service in the dining rooms, they thought it was amazing. We booked on NCL because we had been on a cruise on the Getaway last year and had a great time and great experience. This time, not so much! It seemed like the attitude was "hey, it's Hawaii, what more do you want"? Read Less
1 Helpful Vote
Sail Date: July 2019
We wanted to see all of Hawaii and that is why we went on a cruise. The ship did that in my opinion, it took us to all of the islands.Embarkation went well and disembarkation was good compared to other cruises we have been on. Now here’s ... Read More
We wanted to see all of Hawaii and that is why we went on a cruise. The ship did that in my opinion, it took us to all of the islands.Embarkation went well and disembarkation was good compared to other cruises we have been on. Now here’s my problem three of the nights we smelled sewage from the ship in our cabin. Michael did a great job containing the smell and was very pleasant, but this was unexceptionable in my viewpoint. Staff were very friendly and kind! The shore excursions were overpriced from the ship! We found out that local taxi services are the way to go and more affordable. Food was good and the bartenders were good! Like I said not a great time on the ship but Hawaii was fantastic with the places to visit. The music was not good for people of different backgrounds and ages. You need to fix that in a hurry! Putting people to sleep is not good music. Get out of the 60s and come to the here and now. I get that you have older people on board but come on let’s have party in the middle of the ship every night. Trivia, dance and music contest with the cruise director doing it in the main hall on deck 5 and 6 instead of music that putting you to sleep. We on vacation and want to party this is not a mirage! The food was good on the ship especially the three main dining halls we had booked. Overall I would say to make sure that if you smell sewage early get moved ASAP! DINING-4 ACTIVITIES-3 SERVICE-4 CABIN-2 ENTERTAINMENT-2 STAFF-4 Read Less
3 Helpful Votes
Sail Date: July 2019
I travel with my mom and brother every summer and we've sailed on the Norwegian Cruise Line approximately 6 times before to Alaska, Italy, the Baltic Sea, the Caribbean, and the East Coast and we've enjoyed our experiences and ... Read More
I travel with my mom and brother every summer and we've sailed on the Norwegian Cruise Line approximately 6 times before to Alaska, Italy, the Baltic Sea, the Caribbean, and the East Coast and we've enjoyed our experiences and recommended NCL to our family and friends. We loved the Hawaiian Islands itinerary and the excursions, however, our experience with the Pride of America was the worst we've had so far so that was disappointing and something future cruisers should be aware of. We purchased the same type of balcony room that we've stayed in in the past (the best balcony room you can get without moving into the private concierge category) and the room and bathroom/shower were the smallest we've ever been in. The balcony was the best one we've had so far - we loved the 2 lounge chairs and 2 regular chairs w/footrests - but the room itself was so small that my mom and I couldn't move around in the room at the same time. This was our first time having a stand-up shower with a shower curtain rather than a shower door. Fortunately, the curtain had rods in it so it didn't get sucked into the shower and cling to us, but the shower was so small, that we could barely turn around in it. The toilet system was the worst we've ever experienced on Norwegian or any other cruise line. Our toilet stopped working in the middle of 3 different nights where it suddenly stopped flushing. This interrupted much-needed sleep and relaxation each time it happened. The first time it happened, I thought I was doing something wrong even though everything was working earlier. I tried not to wake my mom as I tried to get the toilet to flush, but finally had to turn the light on and call the front desk to let them know about the problem waking my mom in the process. They fixed the problem within 30 min. The same thing happened again another night - that time I realized it wasn't anything I was doing wrong, but my mom still woke up when I called the front desk to let them know about the problem. We waited up about an hour waiting for the system to start working again. I complained to the front desk and was told that someone in our area was putting foreign objects into the toilet which clogged the whole system in our area and resulted in our group of toilets being turned off so the problem could be fixed. The front desk staff were apologetic and thanked us for our patience. On our final night, the toilet stopped working for a 3rd time at 1 AM - again disrupting our sleep as I called the front desk again and waited for the toilet to start working again. This experience not only interrupted our sleep 3 out of the 7 nights of our cruise, but it also made us anxious every time we used the bathroom b/c we didn't know if it was going to actually flush or if it would suddenly stop working and become unavailable (and disgusting) for the next person. It would have helped to have been forewarned about the tiny size of the stateroom and the bathroom/shower. The website gives dimensions of the room overall, but there aren't specific dimensions for the room and bathroom/shower. Photos of the spaces would have been even more helpful. The ship signage was also incorrect. I told the front desk about the misleading signage after I tried to find the workout room. One of the signs had an arrow pointing in the wrong direction making it frustrating to find the room. I had to ask 2 different employees for directions to find it. Later, we looked for the Hawaiian Culture area that was advertised on the Norwegian website and that was posted on the ship signs. We followed the signs that didn't lead to anything (they led to Pink's Champagne Bar) and asked multiple crew members for directions. We were finally told that the Culture Center had been removed and wasn't on the ship anymore. That was another complete waste of time and disappointing. Placing a little tape over the signage and removing the information from the web page would have easily solved that problem. We've enjoyed our other experiences on Norwegian and we want this company to continue to do well. As I mentioned earlier, we've recommended Norwegian to our friends and family, but we cannot recommend the Pride of America to anyone. We were extremely disappointed with the room size, signage, and the unreliable toilets. We hope this was isolated to the Pride of America which didn't live up to its name, but we are now very wary of possibly having the same experience on another ship. To end on a positive note, we've enjoyed the other ships we've sailed on. The Hawaiian Islands itinerary was excellent as were the shore excursions. Our balcony was the best one we've experienced, the free drink package was excellent, and the food was delicious. And we love the Latitudes program - especially priority boarding at the platinum level! Read Less
3 Helpful Votes
Sail Date: July 2019
The NCL Pride of America is the only American based ship that stops on four Hawaiian islands, without a stop out of the country, ie, a Polynesian Island. This means the ship has different "rules". There is no casino, the drink ... Read More
The NCL Pride of America is the only American based ship that stops on four Hawaiian islands, without a stop out of the country, ie, a Polynesian Island. This means the ship has different "rules". There is no casino, the drink packages are overpriced, everything has a service charge, it is an all American crew, and all American chefs. The cruise departs from Honolulu and stops in Maui for two days, Hilo, Kona, Kauai for two days and then back to Honolulu. For reference, the cruise cost us $7,100 for two people. If you did what we did with a land only trip, you would spend close to $13,000 without airfare. If you go into the cruise being aware of its deficiencies, then it's easier to look past them and enjoy the trip. The port in Honolulu is clean and was easy to navigate. Took an Uber to the port, dropped us off right at door. We used a porter to get our bags to security and waited in a small line to get on the ship. I think going later in the day, after 3pm helped with the lines and time for embarkation. Debarkation was a little less organized as a lines formed on the sixth deck to get off the trip. Took about 30-45 minutes. The ship as a whole is old and run down. It needs a lot of updating. Due to the fact that this cruise is routinely sold out, it seems NCL doesn't think it's necessary to update the ship. There are two dining rooms, a buffet, a 24-hour diner and five specialty restaurants. All were mediocre, except Cagney's Steakhouse. That was by far the best meal of the trip. All the stops were fine. We recommend renting your own car and doing things on your own. The costs of the excursions is high. We also recommend finding your own Luau. The one run by the ship ran our of food according to reports and was drawn out. Finally, keep an eye on your bill. They nickel and dime you for everything on that ship, including 29$ for an umbrella and 5$ for a poncho. Read Less
4 Helpful Votes
Sail Date: July 2019
I have rated our overall experience on NCL “Good”. The itinerary was Amazing!! This is the only way to visit all of the Hawaiian Islands. We are frequent experienced cruisers with Royal Caribbean, Disney & Carnival. This was our ... Read More
I have rated our overall experience on NCL “Good”. The itinerary was Amazing!! This is the only way to visit all of the Hawaiian Islands. We are frequent experienced cruisers with Royal Caribbean, Disney & Carnival. This was our 1st time cruising with NCL. Initial greetings for passengers were great at embarkation but throughout the cruise, some of the ships staff never smiled or greeted passengers passing by on the ship. They seem as if they weren’t happy. Cabin: Our balcony stateroom had sawdust on the balcony rail & floor. I actually thought it was termites. Definitely was not impressed. Renovations are definitely needed. Our cabin attendant was very nice but did not know our names. We’ve sailed in the past with RCCL, Disney & Carnival and the cabin attendants made sure that they knew our names and gave us business cards so that we remembered their names which makes it very personable. Cabin toilets: At port one day our toilet was not flushing. Guest Services said that we would have to go down to Deck 5 to use the restroom. Really!! At least announce the suspension of the toilet system on the over head system so that we are not Blindsided. After calling to complain, our toilets flushed eventually. Shaking my head. Aloha Cafe: Breakfast & Lunch was good. Dinner not a lot of options. I must say that Lunch was always better than Dinner. Aloha Cafe Dining area: a white male staff was heard saying “this is very stressful” while picking up plates & utensils. He repeated it several times. Staff in that area did not smile or asked if anyone needed anything or passed out juices like on RCCL, Disney or Carnival. There was one young lady Salyrica Wilson that was very nice & greeted us with a smile everyday. There were 2 other young ladies that had a great personality that we met our last lunch day. Main Dining Skyline & French Restaurants: Very slow service. Our waiters & servers did not interact with the kids but to give them crayons & coloring menus. Unlike RCCL, Disney & Carnival, there were tricks & interaction with the kids. T : Was Amazing! Our Japanese cook was fun & entertaining for our dinner party of 9 on our last night. It was an awesome surprise to see him our last morning in the Aloha Cafe. He made excellent omelettes. Entertainment: The cruise entertainment director was very dry & boring, especially when she said “and Aloha!” Very Boring!! She wasn’t exciting at all. No music Read Less
7 Helpful Votes
Sail Date: July 2019
My husband and I took this cruise w/ our kids, 11 and 14. This was our first cruise and we enjoyed it so much! We flew into Honolulu the day before departure and went to Pearl Harbor, it was a nice tour and relieved a lot of anxiety ... Read More
My husband and I took this cruise w/ our kids, 11 and 14. This was our first cruise and we enjoyed it so much! We flew into Honolulu the day before departure and went to Pearl Harbor, it was a nice tour and relieved a lot of anxiety getting into town the day before the ship left. The embarkation process went smoothly. We had a suite, so got escorted to the side for a quicker check in and that was very nice. We were able to get lunch and explore the ship a bit before our suite was ready and our luggage soon followed. The 2 bedroom suite was perfect. I can't imagine anything smaller since we had the kids w/ us. The best part was our deck. We were on the back corner of the ship and the deck was amazing, had great views when we were coming and going from ports as well as when we travelled in the evening. The dining was good, there are adequate choices for your 'everyday' meals and the package we bought included a few 'upgraded' meals as well. We booked all of those early so we were sure to get our first choices. We chose the excursions offered through NCL and they were fun and informative as well. The kids enjoyed the excursions, but did admit they could've done w/out some of the longer bus rides back to the ship. In Maui, we rented a car and drove up Haleakala and Road to Hana ourselves and that was fantastic. I really liked being able to keep our own schedule. Since the boat stays in Maui for 2 days, I would highly recommend this if you're so inclined. We were able to explore Maui and turn around when we needed to or wanted to, not tied to someone else's schedule. In the other ports we did the pre-arranged excursions. Our favorite was probably snorkeling in Kona. The service on the ship was great. Our steward and butler were both very helpful and there when we had questions. The concierge introduced himself to us at check in and also gave us his card, very nice, but we never needed to contact him as everything went so smoothly. Yes, I would most definitely go again. Hawaii was beautiful and there is SO much to see!! Read Less
5 Helpful Votes
Sail Date: July 2019
We stayed in large balcony cabin 12506 on the Pride of America. The cabin was amazing! HUGE balcony - three sunbeds (we asked for an additional one as we were three in a room) and a full table and chairs. It was the right side to view the ... Read More
We stayed in large balcony cabin 12506 on the Pride of America. The cabin was amazing! HUGE balcony - three sunbeds (we asked for an additional one as we were three in a room) and a full table and chairs. It was the right side to view the Na Pali coast from the comfort of your balcony. Bingo! Plenty of space for the three of us and a curtain to separate the sofa bed from the queen bed. Large closet and loads of hanging. Nespresso machine for coffee. Beautiful Bvlgari toiletries in the small bathroom. Larry was our fabulous steward. We had a butler and concerige as well. We had ice and canapés every day. The butler also emptied the fridge for us and provided fresh milk for us to have with the coffee and bigger cups. He escorted us off the ship fast on the day we left and on the tender day at Kona. This was helpful. He was happy to make reservations for us but we did most of these before we left via the app. We also had priority seating in the theatre and the Conceirge took you to your seats each night which was lovely. We also used the concerige to change a dinner reservation when the dining room couldn’t move it for us. The ship is a little dated but they’re working hard to keep it freshened up, they were always painting and cleaning and it was spotless. 90% of the crew were helpful and lovely and keen to do a good job. We met two rude waiters who had a bit of attitude but that was it. We’ve had better food, but it was just fine. Cagney’s breakfast was good. We had a package with three premium dining, water package and drinks package - id strongly recommend this. We also had onboard credit and bought a set of binoculars- decent price and highly recommended. I did a few stretch and flex classes and they were excellent. The gym was good. The shows were all fun that we saw - we passed on the magician - he was a bit lame. I won the bingo! That was fun. The comedian was quite funny but it was very old fashioned misogynistic humour that grated. My husband enjoyed it though! These Guys WorldWide were very good - excellent choice of music. Go on the first night as they put on a showcase of all the entertainment so you can decide what you might want to see later in the week. Ship excursions were exorbitant- we did our own thing and it was easy to navigate round. If you’ve read the negative reviews don’t worry you’ll have a great time if you just think of the ship as your floating hotel! We had an amazing trip and would recommend it! AIR MAUI HELICOPTER REVIEW We walked out of the port and called an Uber/Lyft from the grocery store in the mall opposite the port. The grocery store was a good place to grab some cold drinks. A helicopter trip is expensive but worth it. Make sure you take the advice and wear dark clothes, the guy in front had white writing on his black shirt and it annoyingly reflected on the windows. Didn’t spoil it. I was worried about feeling sick but it was fine. I felt very safe with the great captain. They try to flog you the obligatory photo/video package but it’s not a high pressure sell. It was expensive but it was so much cheaper than the ships tour. They had good strong Wifi there which was helpful. We got an Uber back to the ship via a great shopping mall that was nearby. We booked our tickets on the Costco US website! We live in the UK and Had to use a friend in the US’s address and credit card but that was fine she “gifted” it to us! (We had to pay her back obviously but it was fine to buy and gift the voucher to someone if you know what I mean. The price for one of us to go on the ships tour was the price for all 3 of us! Enterprise Rent A Car Maui We’d seen everything the day before from the helicopter so wanted to see it close up on land. We hired a car from the Enterprise Kahului Hana Hwy location. It’s a safe and easy walking distance from the ship just 10 minutes. Rental car Cost was $70 and we booked a Hyundai Elantra. We had a little drive along the coast. We visited Costco and they had a ton of Hawaiin shirts! You can get your fuel there if you need to as well. Renting the car was very fast and so painless, Miami airport could learn a thing or two! Admittedly we waited until the rush was over and went a bit later, this was a bonus as we got a much upgraded car for free and it had a built in sat nav. Mainly because all the prebooked cars had already gone so only the good cars were left! Navigating was very easy. We just took a little drive up the coast road and stopped In a beautiful beach where we were the only people. We drove until the road turned single track then did a u turn and drove back. Another lovely day! Very relaxed and and a day for just exploring and seeing. Hilo, Big Island Mauka Makai Adventures We loved our tour with Josh, he collected us from the Pride of America and we spent a fabulous day touring the Island with 5 other people. I booked this trip last minute via TripAdvisor as I wasn’t sure about renting a car and I’m so glad we did this trip rather than our own Self-guided one. We learnt so much about the area, loved our visit to the Volcano National Park (pouring with rain but it was fine!) the waterfalls were pretty and we loved seeing the turtles on the beach. It was so so tempting to take some volcanic rock home but we respected the rules (and the gods) and left it there!! Lunch was so delicious. We weren’t really bothered about the orchid farm or chocolate shop but it was a nice end to a really fabulous day. Take warmer clothes for the volcano area - we did need them on. This is a fabulous shore excursion and good value. The van was comfy and there was plenty of room. Kona, Big Island We got the tender into the port and had a walk around. It’s a pretty town. We walked up and down the high street and went to a nearby lovely beach. Huge waves, toilets and changing rooms. Lots of people were body boarding. It was only a short Uber/Lyft back to the ship. Wings Over Kauai We’re so sorry we didn’t get to fly due to the weather. The owner kindly came and collected us from the Pride of America and explained it was touch and go whether we’d be able to fly or not because it was so cloudy with heavy rain forecast. He gave us the option to head to the airport a quick ride away to chat to the pilot to see the current situation and get our money back if the plane didn’t go. Sadly we ended up with a full refund as we couldn’t reschedule as we were back on the ship for a new port of call. We do hope to be back one day to see the island by plane. We were very impressed with the safety record and service and no quibble decision to refund us. This is a well run outfit book with confidence. He also kindly dropped us off at the very large shopping mall on the way back so we had a good shop in the Macy’s etc. There was also a Costco at this location too but we resisted! We just missed the public bus so decided to get an Uber/Lyft back to the ship instead. Kauai Day 2 Kalapaki Beach is within 9 mins walking distance of the dock at Nawiliwili. It's a public beach park with some rentals. There are food trucks and restaurants nearby. I had a lovely walk along the beach and to the big hotel that was there. Good waves and a decent little beach! Afternoon Cruise Napali Coast - Our cabin was 12506. We sat on our HUGE balcony (3 loungers and a set of table and chairs) and used the binoculars that we’d bought on the ship the day before to spot the waterfalls and boats bobbing about. The views were simply breathtaking. I’ve never seen anything like it in my life. THIS was why we chose to cruise on Pride of America. Read Less
4 Helpful Votes
Sail Date: July 2019
We purchased airfare and a pre-cruise tour on Oahu before the start of our cruise. We went with NCL because they are the only cruise line that goes to Hawaii in the summer. The airfare that NCL offered was a good price, but be prepared ... Read More
We purchased airfare and a pre-cruise tour on Oahu before the start of our cruise. We went with NCL because they are the only cruise line that goes to Hawaii in the summer. The airfare that NCL offered was a good price, but be prepared to wait until about three weeks before your trip to learn anything about airline reservations or your pre-cruise tour reservations. Planning was difficult since many decisions revolved around when our flights would leave. NCL scheduled late flights leaving Honolulu for all 10 of us. Most of our party ended up having to spend the entire day after disembarking waiting with their luggage at the airport for their flights. There really is nothing within easy walking distance to the airport to do so they were just stuck there. The storage area charged $20 for large bags & ~$12 for smaller bags. None of us decided it was worth the price. We traveled as a group of 10. Due to the way the Hilton Hawaiian Village Resort assigns rooms only at checkin, we were put into 2 different towers at the resort on Oahu. This was particularly frustrating since we had made numerous calls and had notes attached to our files saying we really wanted rooms that were near each other or at least on the same floor. We all disagreed with being pre-charged a set amount for gratuities to be split among staff members. Is it still a gratuity if you are charged for it up front or is it just another fee? What is the incentive for the staff if you are guaranteed to split all tips? This was also the policy for the "free" drink package which is not so free when you are pre-charged non-negotiable hefty gratuities. We had a balcony cabin which was small, but did have a nice amount of storage built in. Being on the port side gave us a great view of the Na pali coast from our balcony. Moderno's was great! If you get a chance to eat there, don't miss it! Teppanyaki was also a good time. The Cadillac diner was cute with a very basic themed menu but they had trouble getting food out in a timely manner and often served it to the wrong tables. Overall we enjoyed the cruise and the tour but felt that many things could have been arranged and/or organized better. Read Less
3 Helpful Votes
Sail Date: July 2019
Cruise was so fun, we mostly ate in the buffet but skyline Restaurant was nice also. Food was good but I’ve had better on other ships. No steak and lobster night here. We did have a small problem with the toilets not flushing for a time ... Read More
Cruise was so fun, we mostly ate in the buffet but skyline Restaurant was nice also. Food was good but I’ve had better on other ships. No steak and lobster night here. We did have a small problem with the toilets not flushing for a time but they fixed it quickly and it never interfered with our plans. We saw several shows These Guys Worldwide were there from Vegas and were really good. Also saw the “adult” comedian he was pretty funny. Also spent several nights in the “Pink Champagne Bar” the guy on piano did several tributes throughout the cruise and was very good. Most shore stops we rented a car and drove ourselves around islands, much more economical and you see a lot more stuff then on excursions. The only sort of downside was that we were told many times by their booking people that we would get a $50 credit per excursion and it turned out it was per port. But what is $50 when you’ve already spent this much on a cruise. Read Less
6 Helpful Votes
Sail Date: June 2019
This is our third cruise in three consecutive years with NCL The first two cruises was awesome with not one thing to complain about. A Baltic cruise and second the Alaskan Cruise My dissatisfaction with this cruise started with the ... Read More
This is our third cruise in three consecutive years with NCL The first two cruises was awesome with not one thing to complain about. A Baltic cruise and second the Alaskan Cruise My dissatisfaction with this cruise started with the room was not very clean. A room that is supposed to be cleaned twice a day is disappointing. There was dust several places. The bathroom floor has dirt on the side molding. The food is awful. My first day I sat in the restaurant for over 1/2 an hour waiting for my main course. I finally got up and left. At breakfast I got my food and nowhere to sit, I counted 10 tables that folks finished eating and the dishes were still waiting to be picked up. A supervisor finally came over and looked at the schedule from his pocket. He went over to the girl at the fruit table and asked key to clear the tables. This took several minutes as she worked very slow. My breakfast was so cold I only eat half of it. I spent over $8K for this trip and is very disappointed with the services. I hope NCL look into this, several people I spoke with commented on the same things. They all said the same thing about the service. I went on a tour this morning, came back for lunch and my room was never cleaned. On the afternoon tour all the folks said there room was not cleaned either. I have several specialty dining. I hope the service is much better. I looked forward so much to have s wonderful time with my wife and so far it’s very disappointing. Read Less
6 Helpful Votes
Sail Date: June 2019
We have 40+ cruises, mostly on Carnival. We wanted to see the most Hawaii islands possible in 7 days. This could only be done on NCL. We sailed NCL about 14 years ago and it was a disappointing experience mostly with dining. So, we were ... Read More
We have 40+ cruises, mostly on Carnival. We wanted to see the most Hawaii islands possible in 7 days. This could only be done on NCL. We sailed NCL about 14 years ago and it was a disappointing experience mostly with dining. So, we were reluctant to sail on NCL again. Many on the current reviews are not good, so that didn't help. We flew into Honolulu a day early to sight see and guarantee we do miss the ship. I recommend this because our flight was delayed and we missed a connection. So we did a 3hr south shore tour and watched Fireworks on Waikiki beach( Every Friday Night they have a show ). Look it up. Saturday we were able to get on the ship at 11am, if your a latitudes member, get in the fast lane. First thing you need to do is setup you dining reservations for the week. NCL had a system glitch that erased ours. Monday Night is dress up night. About 40% of the people dress up. Tuesday night is dress up in white night for the White Hot Party. Back to Saturday! Have lunch in the Main dining room, you will be impressed with the menu. Our room wasn't ready, but they allowed us to leave our backpack and wine in the room. Did you know, you can bring as many bottles of wine on board as you like but they charge $15 per bottle at check in. Don't pack in your checked bags. It's cheaper than buying on board for $40min. You can bring your wine to dinner and they will serve it. Since the ship leaves at 7pm, we decided to go to China Town, and Aloha Stadium Swap meet. The Taxi was cheaper than Uber! They both closed 3pm, so we didn't have much time. Really good deals at both. We spent hours at the swap-meet rebuying all our souvenirs. Walmart has a lot of souvenirs but the swap meet was much cheaper. Make sure you're on deck when you're leaving at night, it's beautiful. The first night we ate at the Steak House which was very good and too much food. During the cruise, we ate at 3 different pay restaurants. The Brazillian Steak house was Awesome. Teppanyaki was awsome with a great show. East Meets West was very good too. I was also happy with all the food in the Main Dining rooms (Skyline and Liberty). NCL have really stepped their food game up. The 24 hour Cadilac diner was also very good. If you didn't know, this is an American based ship that never leaves the the US, so there's No Casino. and they must hire mostly if not all american staff. So, it is very different from most cruise ships. All of the restaurant staff were very nice and helpful. The cabin stewart could use some inprovement. I along with another cabin requested ice every evening, and that seemed to be a problem. The last night, no turn down service , no ice, and no extra tip! All shore excursions average $100+ per person in each port It was 9 adults and 4 teens in our group, so we rented a cars in every port and self toured with the Shaka App. Awesome way to see the island on your own time. Good prices for cars: DiscountHawaiiCarRental.com, CostcoTravel.com, Priceline.com. No credit card needed to hold cars. Most of the rental car companies are slow moving so, you can get your car faster if your a member. Avis and Budget has quick service where you can pickup your car quicker. Make sure you call and add your member number to your reservation, you will thank me later. You can't add the number many times when you book thru a second party, so call. Many people have the question about parking rental cars overnight at Maui and Kauai. In Maui, I was tould I could pay for airport parking and the shuttle will bring me back and forth. I decided to rent 2 different cars for the 2 days. I turned the car in each night. If you're driving to Hana, don't rent a full size SUV, the winding road can get tight in many places. I had a Jeep and it was just right. In Kauai there is overnight parking outside the port. Free parking is limited (about 20 spaces street side) this is good if you need to go to the ship for a couple of hours and go back out to a Luau (15min walk). They have overnight cruise passenger parking at the Arbor Mall for $20 (30min walk), plenty of parking available. We drove to Smith's Luau (15min). We're not big eaters so we purchased tickets to see the show only for $15. Awesome show. Get there early to enjoy the gardens and get good seats at stage before the buffet ends. Day 2 in Kauai too short to rent a car. We took advantage of all the free shuttles availible to 3 different mall, Walmart, beach, etc. There's a little beach behind the Arbor mall. You can take the shuttle there. There's also a free tour trolly that has many different stops. We were so busy and tired everyday that we didn't catch any shows on the ship, so I can't comment on any. I saw the advertisements. They had 2 different broadway shows, a magician, and a comedian. There were probably others that I missed to. Our dinner always conflicted with the shows. The show times were always 7:30 and 9:00. It was a late night adult comedy show one night about 10:15. After dinner every night there was Karoke, Piano Bar/lounge. The nightclub was open everynight with a theme Toga night, white hot party, 70's, 80's, 90's, etc. All the performers and staff are in the nightclub everynight putting on a show on the dance floor. The first night it was a live band with several different singers. The other nights they have various activities on the dance floor to motivate you to dance. At 11:00, the staff misteriously disappears and you are left with the DJ. He dosen't take requests, so don't even try. The few that are there, slowly begin to leave. I rarely seen anyone dancing after the staff left. The nightclub closes at 12:00. The Piano bar closes at 12:00 . The ship is a ghost town at 12:01. Good time to go to the 24hr diner. Food pretty good. I overdosed on the Buffalo wings. Wake up early, and eat breakfast in the main dining room, it's so much better than the buffet. There are many different restaurants, cafes, bars, and areas of the ship I didn't get to visit. I think I needed a sea day to catch up. I hope I covered everything. Debarkation was smooth and easy. I flight didn't leave until 11:30pm. We booked a room so we would have somewhere to store our luggage and freshen up before our flight. We went back to Aloha Stadium Swap meet and Pearl Harbor Museum (Awesome must see). Read Less
Sail Date: June 2019
There is definitely something to be said for doing the same route throughout the year. We chose this cruise because it was the only cruise line that circled the Hawaiian Islands in the summer, when the kids were out of school. Very well ... Read More
There is definitely something to be said for doing the same route throughout the year. We chose this cruise because it was the only cruise line that circled the Hawaiian Islands in the summer, when the kids were out of school. Very well organized. You're at port every day. Felt safe...much more so than when traveling out of the country. Our Spring cell phones charged local rates on land, but needed to have the ship's wifi service on the boat. Food was excellent. We did both sit-down and buffet. Kids (10, 11, 13) loved the kids and teen club and looked forward to it every evening. Excellent choice of excursions; was very happy with being able to experience the different islands, climate, and culture; engaged and knowledgeable tour guides. Fitness center was great; clean, spacious, well stocked with equipment; we went nearly every day of the cruise. Great value: flights across the country and then half way across the Pacific, four islands, excursions at every port, twice daily cabin service, kids' clubs, delicious food of a wide variety...would not have been realistically affordable any other way for a family of 5. Read Less
3 Helpful Votes
Sail Date: June 2019
A wonderful cruise with my daughter and Granddaughter. We stayed in Oahu 3 nights before the cruise started so we could enjoy Waikiki Beach. I would highly recommend. The Pride of America is a beautiful ship. Our cabin was small but ... Read More
A wonderful cruise with my daughter and Granddaughter. We stayed in Oahu 3 nights before the cruise started so we could enjoy Waikiki Beach. I would highly recommend. The Pride of America is a beautiful ship. Our cabin was small but very nice. There was just the right amount of entertainment on ship. Not overblown with too many unnecessary over-the-top add-ons. The entertainment was fantastic. Lots of great songs and dancing. The comedians were both terrific. The crew were incredibly helpful and kind. Meals were fantastic and the Skyline Restaurant Staff just amazing and friendly. The excursions were wonderful. We took two snorkel excursions and the Circle of Fire helicopter ride. All were so enjoyable. I would suggest letting anyone with arthritis or stability or age issues know it is a bit difficult walking onto the catamaran at an angle to get on board the Catamaran Sail & Snorkel in Kona and also gettiing into and out of the ocean. If you are not very agile, I would recommend the Molokini Crater & Turtle Snorkel in Kahului (Maui). It was much easier to board and to go into the ocean from a low platform. Both were very good though. This was a very enjoyable cruise with my family and I would highly recommend it. Read Less
7 Helpful Votes
Sail Date: June 2019
Best way to see Hawaii. Pride of America is a floating hotel. Wake up and discover a new island...get back onboard by 5:00 PM and sail to the next. You do stay over a night in Maui and Kauai. Plan your excursions well in advance as the ... Read More
Best way to see Hawaii. Pride of America is a floating hotel. Wake up and discover a new island...get back onboard by 5:00 PM and sail to the next. You do stay over a night in Maui and Kauai. Plan your excursions well in advance as the best ones sell out. My wife and I have 3 boys (8, 14, 18) and the food is perfect for us...you can eat quick and get off the boat and explore. They have fine dining that you can pay extra for, but not sure if it’s worth the money as we never did it. Not a ton of stuff to do on the boat, but that’s not why you’d take this cruise. They do a nice job at night with comedians, singers, magicians, etc. Boat is probably due for some makeover as the pool area is a bit dated, but you are not on this cruise to sit in the pool. Read Less
3 Helpful Votes
Sail Date: June 2019
Some in our group had been to Hawaii before to see one, or maybe two islands. But none of us had ever been to all the major islands, and bang for the buck, this was the best way to see all of them. Of course we wish we had a week at each ... Read More
Some in our group had been to Hawaii before to see one, or maybe two islands. But none of us had ever been to all the major islands, and bang for the buck, this was the best way to see all of them. Of course we wish we had a week at each port, but we enjoyed every minute of this cruise. Food service was excellent, ship was clean, and everyone seemed happy that we were there. It is a slightly smaller vessel than some of the giant super ships, but that's great because you don't get lost in a sea of thousands of people. It is a little more personal, a little more cozy, and a little less 'commercialized'. I would definitely recommend, and we've been on other lines and other destinations, and this was wonderful. Kauii is called the garden island, but be prepared for rain. The big Island pleasantly surprised us, and Mauii did not disappoint. The submarine excursion was really unique and something that I would recommend, as well as just enjoying what each port has to offer. Read Less
2 Helpful Votes
Sail Date: June 2019
This was supposed to be a dream trip for our family of 7.I went all out! Balcony rooms for everyone, beverage pkgs (they tax every drink but don’t tell you this!), specialty dining, etc. First day there was water in our hall, not in our ... Read More
This was supposed to be a dream trip for our family of 7.I went all out! Balcony rooms for everyone, beverage pkgs (they tax every drink but don’t tell you this!), specialty dining, etc. First day there was water in our hall, not in our room, but I walked to our room and our door was wide open with all our stuff to see. The lady was rude. Second, I was napping and someone knocked on our door and I told them I was in the room, suddenly a strange guy opens our door and said he needed to do maintenance on our balcony! He said he’d come back later. I’ve never been on a ship where so many strangers can enter your room! Also, they were doing constant painting, oiling, pulling up carpet, etc during the cruise.I wish we had gone to Alaska instead! Staff unfriendly. Also, you do not spend a full two days on each island. One day on Maui and then the second day you have to be on board by 2 pm. Big Island one day in Hilo, back on ship by 3, go to Kona overnight, have to be back on ship by 2:30, go to Kauai one day there, second day back on ship by 2 pm. It’s very deceiving. Oh, and get Uber, Lyft or a taxi to take you places. Fraction of the cost! Pearl Harbor is FREE to the first 1300 people! The cruise ship will charge you per person! Not impressed for the $25,000!!!! Read Less
10 Helpful Votes
Sail Date: June 2019
Cabin 8502 Balcony : Family of 10: 5 teens and 5 adults in 5 cabins: This was our 15 th cruise first time on NCL Good: Loved the balcony (very spacious had 8 adults on it to view as we sailed Na Pali coast. originally booked ... Read More
Cabin 8502 Balcony : Family of 10: 5 teens and 5 adults in 5 cabins: This was our 15 th cruise first time on NCL Good: Loved the balcony (very spacious had 8 adults on it to view as we sailed Na Pali coast. originally booked interior cabin, Bid $100 pp and got balcony Great hair dryer - no need to bring your own on this trip Refrigerator in room - always nice No casino on ship/ no smoking The food in the skyline and Liberty rest and aloha café was better than most other cruises we have been on (especially loved the Shrimp and crab cakes appetizer night 1) Love not having to dress up for the Skyline Rest for dinner- Freestyle dinning Great way to see Hawaii The photo people did not hound you or force you to take pics Room had a small sofa in it - very nice! interior rooms did not have this Good value as it would have cost much more to see all islands and pay for food on our own Fresh Floral Lei's at check in - nice Bad: No electrical outlet next to bed bring ext cord if using CPAP The web site is bad, and our travel rep Earl did not return calls Great price booking air w/ ship but I would not do it again awful flight seats and times The older man checking us in was crazy slow and just generally clueless - bad start The hostess at the Skyline Rest was obnoxious and rude. He could not get our reservations straight despite being booked ahead of sailing (party of 10) The shower is hand held which is great but the water pressure was very weak Service in the restaurants and the Cadillac dinner was SUPER SLOW - no reason for this! Poor excursion options - we booked cars on each island instead Cabin was not very clean (dusty) and missing pool towels. The steward never replaced/refreshed pool towels and bed sheets were not changed daily (yes I can tell) Bathrooms and showers are ridiculously small Customer service was generally poor with a few exceptions (grp sales lady was great) Entertainment was not so great - comedian Chris Bliss was good night 1 awful night 2 What we did: Maui: Road to Hana in our rental car (get CD for the narration)- Book far in advance for larger vehicles Maui day 2 - surfing lesson with Hawaiian paddle sports for kids, Laheina to see the largest Banyon Tree - nice town to window shop Hilo: Volcano National Park (rental car) - worth doing Swim /snorkeling Kona: Drove to Maunea Kea (too far and lame - skip ) Amazing coffee: stop at a local coffee shop (We went to Kona Coffee in shopping plaza) Kauai: Waiemea Canyon - amazing Spouting Horn Poipou - amazing Coffee plantation - worth the stop - free walking tour, and free samples Kauai Day 2: Swim at Marriot beach walking distance from ship Get shave ICE at some point while you are in port - Sooo Good Honolulu: Pearl Harbor tour Must do!, Went to Diamond head to hike but at 8:30 parking lot was full, went to Waikiki beach - go early less crowds, walked around North Shore - nice surf shop Read Less
13 Helpful Votes
Sail Date: June 2019
Hello! I thought I'd write a brief review of our POA sailing this last week. This is our fourth cruise, with prior cruises being on Carnival and NCL in a Haven room. This is the first cruise we have taken as a family of 4, along ... Read More
Hello! I thought I'd write a brief review of our POA sailing this last week. This is our fourth cruise, with prior cruises being on Carnival and NCL in a Haven room. This is the first cruise we have taken as a family of 4, along with my parents. Kids are 5 and 7, and grandparents are 72. We flew in and spent a few days prior to the cruise in Oahu. I highly recommend this. We could have easily spent a week in Oahu. We did Pearl Harbor, and spent a day on the North Shore. There we did a Shark Swim with Hawaiian Shark Encounters (fantastic, and not as scary as you may think, though take dramamine before you go) and we went to the Polynesian Cultural Center. That was OK - I thought it was a little overpriced for what you get, but the kids and the grandparents enjoyed it. Day 1: Prior to boarding, we did a movie tour at Kualoa Ranch. It was AMAZING. Big 5 star recommendation. Was enjoyed by everyone in our party. Embarkation went smoothly. We were in 10178, a two bedroom family suite. My parents were next door in the adjoining cabin, 10180. These are both aft balconies. As suite guests, we got priority boarding, and it was not busy. This is where the only issue I had with service occurred. I had to wait, by myself with 2 hot tired children (husband came later after returning rental car, and grandparents had to do the regular check in since they were not in a suite). The concierge for some reason directed 2 families to check in before me for some reason - I had been there before them, and it was extremely irritating, especially since one of the families took forever to check in. My parents were done and waiting by the time I got done. Not a huge deal but after having a Haven room last time it was definitely not up to that standard. We checked in around 3, and our rooms were ready at that time. We did dinner at the buffet, and swam and everyone was in bed by 8PM. Room 10178 was adequate for our family, I would not take older children in this room though. The second bedroom pull out is TINY lol - but it worked great for our purposes. Balcony is HUGE and got an amazing view of the Napali Coast on the last day right from there. 10180 is a nice room, with a nice large aft balcony. My parents were happy. Day 2: Maui. Cruise port is in an industrial area. We rented a car for 2 days from Thrifty. This was my major problem this week. We were told that thrifty had a shuttle from the port to the airport rental desk. THEY DO NOT. Apparently this changed around mid May, but no one bothered to update me from Thrifty. We paid $15 cab fare to the airport, and of course had to pay for cab fare back the next day. I complained to the cashier at the counter, and asked to speak to the manager, as I felt I should have been updated about this. (Haha just call me Karen lol, but I was MAD). The manager could not be bothered to even come speak to me. I was told that NCL should have told me there was no shuttle anymore (eye roll forever) and it was not their problem. If you are renting a car in Maui port, use Budget or Avis. I saw their shuttles. Taking a taxi to the rental counter involves not only the cab, but also taking a tram to the rental counter as the taxi can't take you directly there. We spent the first day in Maui in Lahaina for shopping and sightseeing. It was fun, I think my parents enjoyed it the most. Lots of cool shops. We then went to Napilli Beach, which was OK but NO shade, so bring an umbrella. The kids had a blast in the surf. We parked a car at the Maui Ocean Hotel, about 1/2 mile from the port overnight. It costs $5. Seemed safe. I have heard rumors its OK to park at the mall, but didn't want to chance it. On the way back to the port, make sure you use the pedestrian walkway, it's not very clearly marked, and we missed it and had to do some extra walking. Day 2: Maui. We did a 9AM Molokini snorkel on the Pride of Maui to Molokini and Turtle town. This was AMAZING. The grandparents didn't go, just us and the kids. This was arranged directly with Pride of Maui, none of our excursions were with NCL. The Pride of Maui has a slide, and will let you use their snorkel equipment. My kids loved the slide (they are young but very good swimmers) and my daughter (7) loved Turtle Town - we saw 3 turtles! My son was sort of over the snorkeling after the first stop. The trip included a continental breakfast and a pretty tasty BBQ lunch. Between this and the shark swim, it's hard to pick a fave. We adults went to Cagney's on this evening and it was great. Day 3: Hilo. Again rented a car, which went smoothly (with Thrifty, had already booked ahead of time, won't be using them again if I can help it). There was a shuttle this time :)/ . We spent the day at Volcano National Park. I wish we had gotten up and out earlier, or had more time - it is SOOOO amazing. We never saw any lava, and it was still one of the most awe inspiring places I've ever seen. Parts of the park are closed. We went down the Chain of Craters Road, all the way to the ocean. I belatedly found out there is a Shaka guide for this (more on this later) and I wish we had listened to it on the way. Buffett again (easiest with kids and really pretty good). Day 4: Kona. Another beautiful day. I am surprised to say I think the big island was actually my favorite island. We had rented a car with Thrifty (again, very smooth and easy - rental was in the King Kona hotel across the street from the port). This day we did a Shaka tour. This is an app that is available on itunes that uses GPS to narrate you on a driving tour, stopping at interesting places and telling you stories and history. We saw the City of Refuge (don't be scared by the sketchy road - amazing beautiful place), the bay by the Captain Cook monument, a honey farm, a coffee farm, and the Painted Church. The COR and the honey farm were my kids favorite place, though they also sampled plenty of coffee. The Greenwell farms coffee farm was fun - there are lizards everywhere. The farm tour is also free, a rarity in Hawaii. There is also a very small beach right by the tender that my kids enjoyed for an hour or so before getting on the boat. Day 5: Kauai. We had a tubing excursion with Kauai backcountry Adventures, but it was cancelled due to weather. There were supposed be thunderstorms, but they didn't materialize, so we rented a car with Advantage. It was OK, they were the cheapest we could find and the van we got reflected it, but who cares. We did another Shaka tour for Wimea Canyon. Again - another beautiful place. We spent a ton of time on the canyon and going up the mountain, so we had to kind of rush through the rest. They recommend a suspension bridge that was super sketchy though. I made my kids get off haha. Day 6: Kauai. We didn't do a whole lot this day. I took the kids to the nearby beach Kalapaki. We rented a beach chair and umbrella, and the kids played in the water. My parents took a helicopter tour with Maverick Helicopters and they said it was the highlight of their trip. This is the day of the Napali coast sail by. Again, very beautiful, and we had a perfect view from our balcony. We ate our last dinner at Teppanyaki. It was good and the chef was entertaining. Day 7: Honolulu and debarkation. Went smoothly, our butler got us right off the ship. We had a late overnight flight at 8PM, so we went through a company called ResortPass to get a cabana at the Outrigger Reef Resort Waikiki. This was... OK. It was crowded and hot. When we made the reservation, we were told the bell desk would hold our luggage, but they did not. We had to keep all 12 bags in our cabana, which meant someone had to stay there and we couldn't wander around town as we had planned. Oh well, the kids swam and I had a few drinks. NCL will store your bags for you, though it looked like it was actually a company with the port, I wish that rather than doing this I had just asked my butler when we got on initially what to do about our luggage. Some notes: Kids club: We utilized this for our kids, and they LOVED it. My 5 year old son in particular LOVED it. Seriously, we couldn't keep them with us after we got back on the ship! The counselors did an amazing job, and the kids literally cried the last night we were there because they would miss the staff and other kids at Splash Academy. We have never used something like this on vacation, but am so glad we did. It gave us some needed alone time. Butler: She was great, though we didn't use her much. Just mainly for priority tender on Kona and debarkation. She still knew the kids names and they loved her as well. Steward: He was great. My daughter wrote him a thank you note and we gave him a nice additional tip. He really went above and beyond with the towel animals, and my kids loved him as well, so of course, so did I. Restaurants: The buffet was pretty good. We didn't make use of Cagney's for breakfast or lunch (suite dining), as we usually were in a hurry to get someplace. Our dinner in Cagney's was great. Teppanyaki was good, and so was La Cucina. The buffet at South Beach Pool is better than the Aloha Buffet. Shows: We didn't see a single one lol. We were too tired every night. Overall, would recommend. I don't think we would do this personally again, just because now that we got an introduction to the islands we would go spend more time on each of our faves. Read Less
Sail Date: May 2019
We arrived in Honolulu the evening before our cruise and had a hotel a short distance from the cruise port. From the time we check our bags with a porter, through security and check-in, we were on the ship in less than 30 minutes. We ... Read More
We arrived in Honolulu the evening before our cruise and had a hotel a short distance from the cruise port. From the time we check our bags with a porter, through security and check-in, we were on the ship in less than 30 minutes. We have been on the Radiance of the Seas several times before, but found the ship in need of a makeover. The ship looks "tired". Compared to newer, more modern ships, it's furnishings look old and need of replacement. Our balcony cabin (#9208) was clean, but it had torn drapes and sheer panels. The sofa was well worn. While out on the balcony, rust could be seen in several locations. We had My Time Dining in the Cascades Dining Room seven of our 12 nights and found the food to be good. Three nights we went to the Windjammer and enjoyed the buffet. Two of the nights, Prime Rib roast was served. Two nights, Chops was our choice. Chops has never disappointed. The Windjammer breakfast buffet was also good. We chose to only go to the Aurora Theatre twice. I found the entertainment there to be not that rewarding. Throughout the cruise, we enjoyed the various singers, instrumentals and and violinists in the Centrum and Colony Club. This cruise had many Diamond, Diamond + and Pinnacle C&A members. The Concierge Lounge was only for use by Suite guests and Pinnacle level. The Diamond Lounge on the Radiance is small and only holds about 25-30 people. They had to open up the Starquest Lounge next door to accommodate all of the Diamond and Diamond + folks. The nightly happy hour was always crowded. We would wait until after 5:30 (when early dining started) to go there. All crew members we encountered would greet you with a smile and a greeting. Our Cabin Attendant, Lega, would call us by name after meeting us on the first day. Read Less

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