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2 Helpful Votes
Sail Date: April 2018
We chose this cruise for several reasons: The reputation of Regent, the itinerary (Hong Kong, coast of Vietnam, Singapore and ended in (70 miles away) near Bangkok, and a chance to travel with good friends. We found almost every aspect of ... Read More
We chose this cruise for several reasons: The reputation of Regent, the itinerary (Hong Kong, coast of Vietnam, Singapore and ended in (70 miles away) near Bangkok, and a chance to travel with good friends. We found almost every aspect of this voyage to be outstanding. The staff, from Captain Felice, to the other 400+ officers and employees, was friendly, efficient, and service-oriented. The ship was spotless and embarkation and debarkation both ran like clockwork. The food on board was outstanding. When we ate in Compass Rose, the main dining room (spacious and very attractive), or either of the speciality restaurants (Prime 7 and Chartreuse), we felt like we were dining in five-star restaurants. The wine choices were varied and of high quality. We never ordered premium wines and didn't regret making this decision. The pool grill and La Veranda, the informal dining options, and offered good variety, wonderful salads and barbecued items. We especially appreciated the barbecue night on the pool deck where the crew worked in very hot conditions to transform this space into an elegant buffet with broiled lobster as one of the choices. Another option is the Coffee Connection, which although it doesn't have a view location, offered excellent speciality coffees and light breakfast, lunch and tea options so we often had breakfast there on days when the excursions left quite early. We had a special offer of three nights pre-cruise in Hong Kong at the Shangri-La and upgraded to a harbor view room there. Well worth it! We found the excursions (only took one extra one - a small group van to the Mekong Delta) to be of good value although some made for a very long day with 2-3 hour bus rides each way. We especially enjoyed the tours in Hong Kong, Halong Bay, Hoi An and the Mekong Delta. The only disappointment were the entertainment/enrichment activities, which varied substantially in quality from excellent to barely acceptable. The lecturer on board, who we had hoped would be a southeast Asia expert, wasn't, and offered lectured on topics that had little to do with our itinerary, reading from his notes. On the other had, the photography expert on board, was very informative and had excellent handouts to refer to later. The onboard entertainment team was very strong but only does 4 shows (one brief) per voyage and the others were less than strong overall. Know that at this time of year, it is HOT and HUMID. Temperatures were well into the 90's every day after Hong Kong, with high humidity, making it feel even hotter. This did affect our experience on some of the excursions and even the sun lovers sought shade on the pool deck much of the time. Read Less
7 Helpful Votes
Sail Date: December 2017
We choose this cruise to coincide with a significant birthday and to make the festive season special. A last minute change of itinerary meant we visited some some less visited ports in Japan. The passengers were a mix from all over the ... Read More
We choose this cruise to coincide with a significant birthday and to make the festive season special. A last minute change of itinerary meant we visited some some less visited ports in Japan. The passengers were a mix from all over the world, not the North American majority normally present on a Regent cruise. This was probably due to its starting and finishing point. We enjoyed the ports and excursions although felt despite the on board decorations, it was not really festive. Christmas dinner, turkey notwithstanding, could have been any night; Regent left an impersonal 'Happy Holidays' card in our room. I guess we expected a bit more song and dance. Our early issues with spotty service were dealt with on board. The entertainment, however, has had a mammoth budget cut. The 'shows' had no sets or props - just video backings. The ;Signature Orchestra' had been halved to a band. And excellent as the musicians were, they lacked the depth of a larger ensemble. The food was of a high standard everywhere, particularly in the signature Compass Rose MDR. The revamp of the MDR however included LED lighting usually set at the UV blue colour normally associated with insect killing machines or anti drug injection sites. H'mm. Regent's biggest asset is their staff and they continued to shine. An enjoyable cruise with few reservations. Read Less
30 Helpful Votes
Sail Date: December 2017
We're quite excited to go on the same ship as we traveled on a few years ago and the Itinerary was good before the changes, sad to miss out on Korea but Japan was Fantastic, china was not, The ship is very clean and nice, the crew is ... Read More
We're quite excited to go on the same ship as we traveled on a few years ago and the Itinerary was good before the changes, sad to miss out on Korea but Japan was Fantastic, china was not, The ship is very clean and nice, the crew is friendly and the food is good. The only crew I'm not happy are the x-Eastern european ladies in the reception, they are never helpful, they are very inflexible and should be reminded of how much people pay on this ship. Because of the huge reductions in the price we paid for a butler but would not do this again as you don't meet the cabin stewards and don't get a chance to have a chat and whilst the butler was handy, it felt like there were a lot of interruptions when we tried to relax in the cabin. It feels like the standards have dropped a little since last time 2012, we didn't get a gift on the return home like we did the 1st time. The itinerary changed and we didn't go to Korea, this was disappointing but the extra stops in Japan were great. China was terrible, the organized tours were in dirty busses, the guides were obsessed with money, pretty much all they spoke about, forget about telling us about what the old buildings were. The trip to the Wall was badly organized, getting there only 1h before sunset and there are no lights on the wall, some older (but fit) people walked far and then struggled to return to the bus in the dark. The Chinese officials at the port treated the crew badly on the return to the port, they had them lined up for over an hour, not letting them board the ship for over an hour. A few people got an upset stomach after one of the lunches on the tours in china and on the whole, china is not a place I would go back to. A cold cruise was nice to experience, more energy to walk around the towns in Japan but you do miss out on sitting around the pool, swimming and drinking cocktails. Bingo was very disappointing as the entertaining crew did not promote and tell people that there was Bingo every sea day, they could have made a bigger effort. Regent cruises are very expensive compared to others so I don't think we'll be back, add to that the office in Sydney were not at all helpful or friendly, maybe they need a reminder that they are working for a 5 star company Read Less
37 Helpful Votes
Sail Date: March 2017
We always heard great things about regent so we decided to take a chance and do a cruise with them. The service was pitiful. The waiters at the restaurants seemed to be all very overworked and it took a long time to get noticed and to have ... Read More
We always heard great things about regent so we decided to take a chance and do a cruise with them. The service was pitiful. The waiters at the restaurants seemed to be all very overworked and it took a long time to get noticed and to have someone take your order (not even going to mention the time it took for food to arrive). Food was ok. but not Great. Some items tended to end during the buffet lunch and breakfast and not get refilled (had to ask more than once if there was anymore of this or that available to have it replaced). Complained about this issues with the General Manager personally and didn't get any kind of feedback. Also, horrible pre-cruise experience in my country, their office have an extremely unpolite and unhelpful team . Their website doesn't work for specialty restaurants or shore excursion reservation. Had to do everything through the travel agent which was a hassle. The gym is very small and they don't enforce the maximum time for the aerobics. It was always crowded and it always had a long wait to use treadmill or bicycle. All in all I don't recommend it.. Read Less
12 Helpful Votes
Sail Date: March 2014
Let me begin by saying that since 2008 we have loved Regent cruises. Many cruises on the Navigator and the Mariner. But something is slowly happening to the Regent brand that is both unfortunate and shameful. Head Office seems to slowly ... Read More
Let me begin by saying that since 2008 we have loved Regent cruises. Many cruises on the Navigator and the Mariner. But something is slowly happening to the Regent brand that is both unfortunate and shameful. Head Office seems to slowly want to destroy what was once a great company with a unique "all inclusive" concept. Regent still claims 6 Star service but this must be amended as false advertising. For at least a year or more services are being reduced and/or eliminated. Sometimes we get a Carnival LLC feeling while on board the Voyager this past cruise. Last winter we cruised South America on the Mariner and that trip was our first experience with downgrading and changes (not good for us travelers). I had thought it would be a one off of bad experiences and booked our first trip to Asia on the Voyager, also our first time on the Voyager. Embarkment: After spending 7 nights, on our own, in Hong Kong, embarkment was easy and simple from the cruise terminal near the Star Ferry Terminal. Walking around the Voyager, it looks similar but better then the other two ships in the fleet. Several staff remembered us from other cruises and made us feel right at home. Stateroom: On deck 7 forward, we experienced a constant smell of sewage near the elevators & the corridor. This smell dissipated but remained for our entire 33 days aboard. Our stateroom is the large deluxe suite with a large bathroom and walk-in closet. The layout is the same as the other ships but the color scheme is much better. Upon closer look, the carpet was stained and so were the upholstered furniture. There are a pair of sheer drapes on the balcony door/window but from two different sets. One sheer was longer, one sheer shorter then the other. The wood trim, desk, vanity & molding woods are beaten up and need of major repair or removal. When I commented about the stains to the cabin steward he stated that he would take of it while we were at dinner. Upon return the carpet stains remained but the chair cushions were cleaned, but no, the steward just flipped the cushions. The furniture arms & backs remained stained. I bought a cheap brush on day 4 and removed all the stains myself. A little elbow grease and it was fine. An officer stated that all public rooms were refurbished recently (cosmetically only) but no work has been on the suites in years. This is not 6 star service. Dining: La Veranda is the buffet by day and an Italian restaurant by night. Breakfast here is sometimes a chore and many times laughable. The staff all want to help and for the most part they are great kids but with lousy supervision. We arrived early some mornings before early tours and only one or two staff were there. Although open for business they were still setting up. Bacon was usually cold and toast could take 10 minutes without a line. Ask for an omelet and wait. You are told a server would bring it to your table but after 10 minutes I went back to find out she gave my omelet to someone else. We found that breakfast was better served in the main dining room Compass Rose but if you have an early tour forget it, Compass Rose opens at 8:00 a.m. It took longer to order from the dining room but it was civilized and service was much better. Our biggest complaint in all dining rooms was the coffee. It was undrinkable. Always tasted like burnt, bottom of the pot coffee. One maitre d' told a group of us that Head Office approved and ships this particular coffee for dining room use. We heard much about Head Office during our cruise. Voyager has a coffee shop and a coffee station on the Pool Deck with fresh brewed self-service machines. This coffee was great. So if you wanted a good cup of coffee you went to one of these machines then brought it back to your dining room. Sure doesn't sound like 6 star to me. The menus were mediocre except for the "Destination Dishes" being offered. We were told that the chefs must use only the approved Head Office menus. Except for a Destination Dish made to enhance the port of call for that day or the next day. The Lead Chef Kelly did wonders with these Destination Dishes and we only ordered these off the menu and so did most others when they got tired of the Head Office offerings. Prime 7 is Regent's steak restaurant and we loved this restaurant on both the Navigator and the Mariner. But here on the Voyager we experienced a staff and maitre d' that ruined the evening for us. And many others too. We had a problem with cold Oysters Rockefeller and returned them, twice. They were almost still frozen in the center. In Asia I knew they would be frozen but not at the table. After the second return the maitre d' came over with a haughty attitude and stated " I here you have a problem with your appetizer". And this is supposed to be 6 star service. The rest of dinner was a disaster, I guess we were being punished for complaining. Again 6 star service? Signatures is the French restaurant and under the leadership of Christian this room and it's staff are wonderful. But unfortunately, this wonderful staff must present a truly lousy menu and anything but French. My first night there I was served Medallions of Veal with gnocchi. Now we have been to France and French restaurants all over the world and truly love French cuisine but gnocchi? French? Again, when I questioned this item I was told that this is Head Office's menu and the chef must prepare what Head Office tells him. And this is 6 star service? Last year on the Mariner we were served filet mignon with foie gras and a side of Mac & Cheese. So Italian gnocchi must be a step up! So two alternative restaurants. One with a great menu and lousy staff and the other with a great staff and a lousy menu. Why? 6 Stars? Entertainment: The Regent Singers and Dancers are so much better then in the past. New acts and new shows but still just young talented boys and girls starting their careers. Paid professionals were rare to see and we even had the Cruise Director, Ray, doing several of the evening shows himself. He was excellent but why can't Regent hire good quality talent. For the price we pay, you would think we would get the best. I guess not. Is this 6 star service? Canyon Ranch Spa: You must be kidding. $122 for a simple pedi/mani? $39 for men's haircut, $92 for a ladies wash & set? Ridiculous pricing and just average quality and 18% mandatory gratuity? Shameful. Shore Excursions: Regent advertising Free Excursions but in many ports they offered private car tours at an additional price. The free excursions are getting worse and worse. Does Head Office ever send anyone to investigate a port and the tours they offer us? Guides that barely speak English, absolutely no guides or even audio headsets at any of the museums. Ports that offer absolutely nothing of value and we are docked at a tanker port and no way to get into any town. Many of the ports we were miles away from anything only to find out that there are cruise terminals in town. Can't Regent paid the additional fee to get us closer to town. On the second segment of the cruise Regent was docked at the old Hong Kong airport turned into a cruise terminal for two days. From ship to bus took at least 20 minutes walking and you were still in the terminal. Why? Is this 6 star service? I paid extra for private tours and even an overnight and had a wonderful experience each time. So when they say Free, it now means cheap. There are wonderful quality excursions everywhere but you must pay extra. Is this false advertising? Is this 6 star quality? Disembarkation & Land Tour: Early departure in Bangkok for a three day land excursion with 2 days at Angkor Wat in Cambodia. Smooth transfer and flight to Siem Reap. Sofitel Hotel was outstanding and we were in groups of 14 with a wonderful guide, Tee. Back to Bangkok and two nights at the Sofitel there, again wonderful. Staffing: The Asian staff are professional, wonderful, kind and caring, every one of them. The European and specifically Eastern European staff are arrogant, rude and act like they are doing us a favor by serving us. Who hires these guys? They treat the Asian staff like garbage, yelling and belittling them. This change in staffing was first noted last year on the Mariner and it is shocking to find it spreading to all the ships. Why? The crews on all the Regent ships are so talented and help to make our vacations/travels a unique experience and Head Office is hiring a few Eastern European guys that are helping to bring down the brand. Why? This is definitely not 6 star service. Overall: For our first time in Asia we had a wonderful time and made the best out of every port. The majority of the crew, especially Ray, Elda, Vivienne, Christian, Olga (waitress), Olfa & Katje (bartenders), ViJay, Frank & Dennis (waiters), Francesco, the entire Destinations staff, the entire Reception/Purser staff, just to name a few help to make our cruise special. The few idiots did not ruin it for us but caused us not to go into the Observation or Voyager lounges for most of the cruise. No more flowers in the suites, a few days of a flower in the dining rooms then no more flowers on the dining room tables, lousy "free" excursions, staterooms not repaired & stateroom furniture looking like it is a cheap motel and these little things add up. Doesn't Head Office realize that we guests talk with each other. My observations are not just mine but shared by many others. I keep hearing "Oceania is so much better", Seaborne is so much better, Crystal is my favorite, never Regent again". Why is Head Office determined to ruin what I thought was the best cruise line at sea. It looks like the new boss has given Regent to his niece and/or nephew to run and/or ruin. Definitely no longer 6 stars.   Read Less
Seven Seas Voyager Ratings
Category Editor Member
Cabins 5.0 4.4
Dining 4.5 3.9
Entertainment 4.0 3.6
Public Rooms 5.0 4.4
Fitness Recreation 5.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.7
Enrichment 3.0 3.7
Service 5.0 4.2
Value For Money 4.5 3.5
Rates 5.0 3.8

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