21 Hong Kong to Asia Norwegian Star Cruise Reviews

Have cruised NCL several times before with few problems. Wanted to see Australia and New Zealand. The ship lost one of its two engines in early December. NCL never informed us of this. I found out from on line reviews. It continued ... Read More
Have cruised NCL several times before with few problems. Wanted to see Australia and New Zealand. The ship lost one of its two engines in early December. NCL never informed us of this. I found out from on line reviews. It continued to sail on one engine. Our Jan 16 cruise had two ports dropped. NCL hoped to fix it in Singapore on Jan 22. They say they fixed it. Some 32 hours later, a loud boom, and we were back to one engine. Forty hours later, they finally told us and cancelled 3 more ports, 2 of them in Australia. When NCL offered crap as compensation, and the captain said that he appreciated our understanding, a protest and near riot erupted. A spokesman from "corporate" was going to meet us. A salesman from Sydney showed up. We were given "future cruise credits" as compensation for missing half of our ports. NCL management sucks! We arrived in Sydney on Feb 6, in time to start the second leg of our cruise, with 3 ports dropped.. The Norwegian Star is probably the worst ship in the cruise business. It has a long list of failures. Read Less
Sail Date January 2017
We joined the ship in Hong Kong for a 21 night cruise. The itinerary was NOT what we had hoped for due to the azipod problems which was very disappointing. I am basing this review on the ship itself as that was very positive and we had ... Read More
We joined the ship in Hong Kong for a 21 night cruise. The itinerary was NOT what we had hoped for due to the azipod problems which was very disappointing. I am basing this review on the ship itself as that was very positive and we had a wonderful time onboard which given all the sea days was just as well ! The entertainment was great we went to just about all the shows and I have to say the Production Cast was the best I have seen. The visiting entertainers were varied and VERY good. Dining in the free and specialty restaurants was excellent food and service. The bars and public areas all good The crew were excellent great friendly service and they smiled and carried on which wasn't always easy among some disappointed passengers . I would happily travel with NCL again that was our 3rd cruise with them and I am hoping that Australia will love them as much as we do so we can see the Jewel and any other NCL ships visit us annually. Read Less
Sail Date January 2017
We chose this cruise for the new and exciting ports of call on the original itinerary. However, in Dec 2016, the NCL Star had one engine problem forcing them to drop Ho Chi Min City and Bangkok from the itinerary. We only found out about ... Read More
We chose this cruise for the new and exciting ports of call on the original itinerary. However, in Dec 2016, the NCL Star had one engine problem forcing them to drop Ho Chi Min City and Bangkok from the itinerary. We only found out about this by reading Cruise Critic This occurred after final payment and NCL would not give us a full refund to cancel the cruise, they only offered a $200 onboard credit per person. So we went on to the cruise and flew to Hong Kong a few days prior and then boarded the ship there and noticed the ship could make only 9-10 knots. After 2 sea days we made Na Trang, Vietnam, which was not nearly as interesting as Ho Chi Min City would have been. Then after another two sea days we made Singapore which is a beautiful modern city that was very interesting. We stayed overnight in Singapore to allow NCL to make engine repairs, which they did. We had two more sea days while we sped at 21 knots to Bali, Indonesia, which was a tender port. NCL Star's tendering operation allowed all of their tours to tender before others could tender which meant we had a three hour wait before we could get off the ship! To our surprise, a driver for the Ubud tour with Bali Sun Tours we booked thru Shore Excursions Group, was still there waiting for us and we had a nice "private" tour driving through the Bali "countryside" to visit the arts and crafts businesses in Ubud. After a shortened Bali tour, we got back in the huge line to tender back to the ship. As we sat down for dinner that evening as the ship is sailing out of Bali, the captain came on the PA and said that the other engine is now broken and they would have to drop three more ports of call from our itinerary (Komodo Island, Airlie Beach, and Brisbane), meaning a total of 5 out of 10 original ports would be skipped. And we didn't find out until later that NCL was only offering $250 per person plus a 50% future cruise credit for this itinerary change. The mood of most passengers instantly went downhill and an impromptu meeting of passengers in the atrium started a petition to NCL to reconsider their poor offer. I believe there were some youtube videos that show the action there. So now it took us three more sea days to make Darwin, Australia, and we were told by the captain that an NCL representative from Miami would come on board to hear the passenger complaints. However, when we get to Darwin, the NCL rep was from the Sydney office, and to be able to hear him, we had to skip leaving the ship early in Darwin. The NCL rep did say that he had no power to change the offer but he would listen to our concerns. He did get an ear full of complaints. And the next day, we got another offer from NCL that was a reimbursement of $500 per person (max $1000 per cabin) and a 100% future cruise credit (up to the cost of the current cruise less taxes and fees, etc). More passengers were happy with this offer, but we noted that we wished we had been able to cancel this cruise and recoup some of our travel expenses. Anyway, we did visit Darwin and took the Hop-on Hop-off bus and Darwin was a nice place to visit even though it was rather hot. One local in a downtown cafe told us that it was just a little warm. Then we had two sea days and then we ported "near" Cairns, near being at Yorkey's Knob where the slow tendering process began again. Originally, we had booked the NCL tour to snorkel the Great Barrier Reef at Airlie Beach, but NCL cancelled that tour, but since we had booked that one early, they set up another GBR snorkel tour at Cairns and I got to be one of about 80 passengers allowed to sign up for it. The tour's catamaran pulled right up to the Star and we boarded for an hour cruise to the GBR dive/snorkel site. The seas had some big swells so the barf bags were passed out. We were at the site about 5 hours and I made 2 long snorkel trips and made many underwater pictures but the site was not very colorful but it was very interesting and I'm glad I got to see it. I felt sorry for the other passengers that weren't allowed to make this tour. We had three more sea days after Cairns until we wound up into Sydney. The captain was anxious to get into Sydney early, so the sail in to Sydney Harbor occurred around 3am, so we skipped watching the sail-in. The Overseas Passenger Terminal is right in the middle of the Sydney harbor, so we had great views of the Opera House on one side and the Sydney Harbor Bridge on the other. We had been to Sydney before on another cruise, but it is one of our favorite places. We spent a couple of days there walking around "The Rocks" and visiting the Opera House before flying on to Auckland (for 3 days) and then back home to the US. The Norwegian Star is a decent ship if both engines are working. We had a "cove" balcony cabin on deck 8 forward and our cabin was decent sized and our steward kept it very clean. Our only complaint with the cabin design is that the cabinet shelves are on the inside of the closet making it very difficult to see and reach for things stored there. The bath space is good (similar to the Jade and Dawn). And the cove balcony seems to help keep the wind and sun from bother us too much. Since this was our fourth time on the Star, we had seen all of the cast shows but we were impressed by the Star's cast singers and dancers. We don't particularly care for Acrobatics, Aerialists, Magicians, which they had, but the singing acts they had were very good. The dance band, Exotique, in the Spinnaker Lounger, are great, especially when they do their Motown set. And the Melodic Trio in the Atrium are good at times. We think the food overall on the Star has gotten worse since our last cruise with them in June, 2016. The Versailles Dining room menu didn't have enough variety in their dishes and vegetables (but it was a 21-day cruise). Note the menu also had "paid" items like surf and turf which would cost you extra, which we think is another crass attempt by NCL to nickel and dime their passengers. It seemed that the service in the Versailles was very slow compared to other cruises, too. The buffet was unappetizing. We ate at O'Sheehan's Bar and Grill many times for breakfast, lunch, and dinner, since the service there was much better. Thanks to our Platinum Latitudes status, we had a free meal in La Cucina Italian restaurant and Le Bistro French restaurant, and they were both good! If we had made all of our original ports of call, this would have been an exciting and interesting cruise. However, this was too many sea days on a ship we've sailed on too many times, and so I would have to give it a poor rating. Read Less
Sail Date January 2017
We planned this cruise for over a year. We saved so we could afford it and enjoy seeing the Far East side of the World and we booked back to back cruises to continue on the ship for the Australia/New Zealand cruise. We have sailed with ... Read More
We planned this cruise for over a year. We saved so we could afford it and enjoy seeing the Far East side of the World and we booked back to back cruises to continue on the ship for the Australia/New Zealand cruise. We have sailed with Norwegian for more than 25 years and have never been so disappointed with any cruise line as we were with the responses received from NCL regarding the problems on the cruises that was to be "our trip of a lifetime". It certainly was that but not for the right reasons. The ship broke but that was only half of the problem. The fact that Norwegian continued to sail a ship that they knew was broken was a huge problem and eventually caused the ultimate problem of being adrift at sea with no engines and having to be towed back to port. This could have been a disastrous situation had the ship gotten any further out into the Tasman Sea. They were lucky that the final breakdown happened only 77 miles from port and we were not in any rough seas. I honestly believe that Norwegian put my and all the passengers on the ship at risk by sailing a ship with a known problem and only one propulsion engine working. Ports were canceled on the first cruise and on the last cruise to New Zealand all ports were canceled. The NCL response to the passengers for this was the absolute poorest I have ever seen from a company and I am sure there will be litigation to come based on their attitude toward the passengers. The ship breaking and the missed ports might have been forgiven if the company attitude had been appropriate. Please DO NOT book any sailings on this ship - It is OLD and needs to be put to dry dock, there is no telling what could happen next. Read Less
Sail Date January 2017
We chose this cruise because of the itinerary. Vietnam, Thailand, Indonesia, and Australia were areas we were very interested in seeing. NCL had problems early December but would not cancel cruises in order to fix the problem instead ... Read More
We chose this cruise because of the itinerary. Vietnam, Thailand, Indonesia, and Australia were areas we were very interested in seeing. NCL had problems early December but would not cancel cruises in order to fix the problem instead they failed to notify passengers of loss of ports before we entered the terminal to board ship. Problems increased as we sailed. After only 3 ports they had additional problems with ship and they canceled 3 more ports. So they had canceled 5 of 10 ports. Their compensation was $500 per person for up to 2 people in a cabin and 1/2 next cruise within 12 months. This was wrong. Dining was okay but have had better. Crew and staff did their best considering the angry passengers. Entertainment was okay. Our cabin, balcony on deck 10 was smallest we have had in quite a while. Did not trust the ships seaworthiness. Embarkation absolutely the worst we have ever experienced--this was our 14th cruise. NCL is on my no cruise list. Hope their bottom line is better than our cruise experience with them. Read Less
Sail Date January 2017
We joined the ship in Hong Kong having selected this cruise as a special holiday to celebrate our golden wedding anniversary. We had already been advised that two ports of call were cancelled because of an Azipod engine problem. When ... Read More
We joined the ship in Hong Kong having selected this cruise as a special holiday to celebrate our golden wedding anniversary. We had already been advised that two ports of call were cancelled because of an Azipod engine problem. When coming back on board we at Bali we were told that three more stops were cancelled due to ongoing problems. The initial compensation offer was pathetic but was increased after the passengers almost mutinied. Although the offer was better it does not compensate for the loss of half of the scheduled stops. In all we spent 15 out of 21 days at sea, including two lots of 3 days. Since we left the ship in Sydney we have heard the second engine broke down while cruising from Melbourne to Hobart and she has had to be towed back to dry dock in Melbourne. As for things on the ship I must say the staff were excellent, always smiling and helpful. The food was OK but not as good as on other cruise lines we have used. Some of the shows were excellent while the others were, at best, average. Were it not for the future cruise credit that is included in the compensation package I would not consider booking with NCL ever again. Read Less
Sail Date January 2017
We chose this cruise for the variety of ports. When we discovered in December that 2 ports had been discontinued due to propulsion system failure. We (2 couples) immediately requested a cancellation refund as we were concerned about ... Read More
We chose this cruise for the variety of ports. When we discovered in December that 2 ports had been discontinued due to propulsion system failure. We (2 couples) immediately requested a cancellation refund as we were concerned about cancellation of additional ports and safety if the ship should lose power. Despite 3 requests, we were denied and forced to sail. The December 10th cruise received a 100% refund and 50% future cruise credit. The 22nd sailing were offered a 100% refund, 50% future credit. January 5, a 20% refund. We received a laughable $200. Cabin credit. As feared, January 26th, we were advised 3 additional ports were cancelled. including Brisbane where we were to disembark. We were summarily given an additional $800. Per cabin. Through continued passenger pressure requesting a full refund, Norwegian Cruise Line Corporate Office made a final offer of 100% future cruise credit which we find unacceptable. Precedents were set on past cruises. The offer comes with extraordinary restrictive conditions. We simply want a refund of the amount paid for the cruise. Five of Ten Ports cancelled... No assistance from NCL other than the use of 4 computers and 1 telephone line, maximum 8 hours a day for 5 days, 2000 plus passengers! On one of the 2 ports left, Darwin, we were were forced to spend our time in a shipboard meeting arranged by NCL and the afternoon in a mall, advising friends of our non arrival, cancelling car rental, rescheduling accommodation arrival, arranging transportation to Sydney Airport and flights back to the Gold Coast, no financial compensation. The front desk and customer service staff were ill informed, rude and were actually found to be purposely providing incorrect information. The captain blatantly lied, stating the ship was safe and absolutely would not lose power. NCL has continued to board unwary passengers on a compromised ship. Our concerns about the Norwegian Star were confirmed when all engines failed 70 miles from Melbourne, drifted 2 days before being towed to port. With this event we hope that NCL will now acknowledge our anxiety and justified concerns by offering a realistic refund. Despite the pressure of extra sea days and anxious passengers, all staff, Cabin, Dining Room, Casino, Pool, Restaurant, provided friendly, professional service. Our cabin was comfortable, drink service was prompt, we enjoyed the specialty dining and onboard entertainment. Read Less
Sail Date January 2017
This was our first experience of what we consider to be a long cruise. We booked because of the intended itinerary which was supposed to be Hong Kong, Tiwain, Vietnam, Cambodia, Thailand and Singapore. However because of Propeller ... Read More
This was our first experience of what we consider to be a long cruise. We booked because of the intended itinerary which was supposed to be Hong Kong, Tiwain, Vietnam, Cambodia, Thailand and Singapore. However because of Propeller problems we unable to do Tiwain or Cambodia which was a massive disappointment as I really wanted to see Hal long Bay and Co Suomi. Our one complaint is that the company were slow to let us the passengers aware of the situation. We flew into Hong Kong where we spent a couple of days exploring prior to embarking the Norwegian Star. This process was really smooth and well handled. Our balcony cabin was all we expected, spacious, clean and comfortable, Floria our Housekeeper was wonderful, always happy and willing to help. The food on this cruise ship is really excellent, we had a (6) Food Package so we were able to experience all the Specialist Restaurants, our favourite being La Bistro and Ginza . We didn't eat at the Buffet as its just not our thing but it certainly looked "good enough to eat". We used both Dining Rooms with Versailles being the one we liked best. But no matter where we ate it was all excellent, whether breakfast, lunch or dinner. We also had the full Drinks Package so having a drink when and where we wanted was no problem. The range of drinks stocked is exceptional with an excellent selection of good wines. Our favourite bars were the Bier Garten which was on deck, large, sunny and welcoming, and Gatsby's Champagne Bar, relaxing, calm with decent piano music. I should mention that although this was Not Adult only there were never any problems, there are lots of "quiet" areas, and loads of places to sit and sunbathe away from the pool and the general noise of families having a good time. We did go to a couple of Shows and both were very good, we also did several port excursions and these could not be faulted. We disembarked in Singapore, another effortless procedure. So overall although disappointed with the itinerary change we thought this cruise amazing. The staff everywhere are there to please and please they most certainly do. I would recommend it very highly and am already planning our next cruise. Read Less
Sail Date December 2016
The Norwegian Star cruise from Hong Kong to Singapore 22th of December suffered from itinerary changes because of a broken Azipod. The communication from NCL was totally insufficient when it was already known from the forums that the ship ... Read More
The Norwegian Star cruise from Hong Kong to Singapore 22th of December suffered from itinerary changes because of a broken Azipod. The communication from NCL was totally insufficient when it was already known from the forums that the ship will never make the original itinerary. The email came through the TA first couple of days before the cruise. The next changes were waiting when embarking the ship. The itinerary was changed once again during the cruise. Kaohsiung in Taiwan, Halong Bay in Vietnam, Sihanoukville in Campodia and Koh Samui in Thailand were left out but the ship instead stayed extra overnight in Phu My and made stops in Chan May and overnight in Laem Chabang. We would have never chosen the new itinerary while it was boring with too many sea days. The 50 % payback and 50 % future cruise credit made it still tolerable. The embarkation in Hong Kong went super smoothly as we were practically the only passengers in the cruise terminal around 4 pm. In the ship our luggages were already waiting outside the cabin. From the cruise program we noticed surprisingly that the evacuation drill was in half an hour. Just made it. The ship was still to sail first in the next day. The balcony cabins are rather small and outdated. The table by the balcony is outmost terrible. The bed was though very comfortable and the bath functional enough. Our cabin steward Jennifer was really good as we like the stewards that are not too pushy and social. She made us an unbelievable collection of towel animals and always remember the nightly latitudes guests chocolates. Market Cafe, the buffet on board, must be the ugliest on the seven seas. The beverage stations in the middle really doesn´t help. We would wait to see something like this place as a eatery for the workers in a factory, no offense for the industrial workers. The variety of the dishes was minimal and the quality seldom met our expectations. The lunch was always the same. The dinner buffet tried to have some theme nights. The service was though efficient and the used plates were cleaned up quickly. The cruise was not full and it was always quite easy to find a table. The two main dining rooms serve the same menu. It was always easy to get a table anytime, probably while the cruise was not full. The waiters were efficient and professional but why the hurry? We are not going anywhere. We usually have two appetizers and a main course, sometimes even a main course as the second course. This seems to be impossible to understand. Maybe it is the American way to get all the food at the same time but as we are used to more European style dining we find it rather strange. Why the waiter is standing by my table with the next plate in hand while I have not finished the previous one? I am sorry to say but we find this rather rude. This is though not only a problem in NCL. The quality of the food is mediocre but the portion certainly are big. The food was too often served lukewarm. The menu is a bit confusing while there are some dishes there every day, just in the other order. The lava cake and the chocolate volcano by the are the same dessert. The special restaurant onboard there lacking the "special" what they usually have on the other cruise lines or even NCL before. We noticed no difference in the service and mostly the food was nothing special. It would be ridiculous to pay the "a la carte" prices and the only way to enjoy the dinner is to have the dining package. Le bistro was nothing special. The soups were normal. I don´t eat any meat but fish is alright. The main course salmon was totally the same as served almost every day in the main dining with the same strange liquid potato smash or soupy beans made for the people with no teeth. La Cucina has lost the last bit of its charm when they change the menu. The service was bad and the atmosphere nonchalant. Cagney´s was a disappointment. The shrimp cocktail is the same you get in the main dining room in the other cruise lines. The salad with parmesan (wow?) and oversweet dressing was strange. My friend needed even to send the steak back while it was inedible, my fish was a bit better than other where. All the special restaurants have the same couple of wines by the glass as every other bar in the ship. Not even one "special" wine. The only way to get some other wine in NCL is to buy the whole bottle. The pool area is rather small and some parts were always under maintenance. The two yellow waterslides are really too much and they ruin the area. The Topsiders bar has practically no comfortable seating. The beer garden on the other end is a bit strange. They had some extra beer selection but was mostly doing frozen drinks as every other pool bar in the ships. No pretzels or anything resemblance to a German beer garten. The solarium part in the front misses the stairs. If you want to go from lower level to the only whirlpool you will need to walk quite a round. In the back of the outside deck is "a quiet zone" that here means a helipad and is located just by the kids corner which takes the best place from the outside deck where there would be a perfect place for a sunset bar. Do they really need to have to zones for the children as the main pool with the slides practically is a children pool as well? Because of the slides, the main pool falls also in the category of the most ugliest on the seven seas. The grand atrium is surprisingly impressive but why there is no bar or at least bar service? The best place and practically the whole seating area is Java Cafe which serves only costly special coffees. If somebody wanted a aperative, they were asked to get their drinks elsewhere. When the worker was alone there, he of course showed no interest in getting other drinks for the guest. The other guy sometimes working there probably had nothing else to do so he sometimes even got the drinks. Most of the evenings people were just sitting there with no coffees or drinks. This area appealed mostly the elderly public probably because of the peculiar Philippine trio playing old American country classics or something in that style. The O´Sheenans pub share the view to the Atrium and to the Philippine Trio. The bar staff was stressed out. The eatery side was tops 1/6 full on any night. We had there a lunch one day but unfortunately we don´t get the idea of this "comfort food" or pub food however you call it as it means hot dogs and hamburgers. Really? Are they not the same as are in the pool grill. The new 5 o´clock somewhere bar goes also in the category the most ugliest bar on the seven seas. Why the uncomfortable chairs made for outside seating? Why the sport screen on the other end and the "stage" with a bad guitarist or even the string duo playing classical or, what was the most shocking, karaoke? Some special drinks were served in a plastic cup as in the pool area. Spinnaker lounge would be a great place if it was meant to be retro chic but I am afraid it is the original "night club" from the seventies. Although the ship is built in the 2000´s. The ultimate white party and other ultimate things NCL likes to praise were organized in this sad vague venue. The results were no more that ultimate. Even the normal guest/crew dancing contest that usually is a bit entertainment lost a lot in this venue, although the losers lounge video inserts were genuinely funny. Gatsbys seemed to be the only decent bar to sit at the evenings. The program was always the same. First the string duo followed by Lisa playing Piano. She was though quite amusing in her own style. The martinis were good although you need to be friend with the bartenders and the waiters while the Norwegian ultimate beverage package is quite far from ultimate. You can still get in this bar the Cosmopolitan with normal vodka and a appletini with normal vodka instead of the "special " cosmopolitan and "special" apple martini that are in the menu but not included in the package. The espresso martini was though not to replace by any so we even paid the difference couple of times. Back to the "ultimate" beverage package. We understand the package often given as a free perk may not be able to include everything but please don´t call it ultimate. It is almost a crime to charge extra 6 USD for a bottle of distilled water. We rather like the Celebrity Cruise style there they have two packages the other one including also all martinis, bottled water and special coffees. If you want to have those in your package you can buy an upgrade. Everybody can choose what they prefer. The production shows were rather good and certainly the singers and the dancers the most professional we have ever seen on the cruise ships. It was nice for a change to see adult dancers instead of the young girls and boys trying to manage the choreography or trying to be sexy. We are not a big fans of acrobats but on this ship they were also very high standard. It was nice to watch a show when you needed not to think how they can evacuate this poor thing from the ship when he/she is going to fall any second. The show with lady changing clothes and "dancing" with the guy "dancing" in funny costumes and doing acrobatics were like the ones from the country side high school shows. Chan May, Phu My and Laem Chabang are industrial ports and there is totally nothing to do in there. We realized first onboard that the ship is not going to Danang although it has a port but to a tiny forgotten place called Chan May. The passport officer (really, no corruption?) sold us a taxi to Hue. The place was really not worth visiting. In Phu My we have bought a country side excursion from the ship while there was nothing else to do in the first day. The ship arrived at 3 pm but was cleared first after 4.30 pm with strange explanations from the captain who certainly was not a born talent to make the PAs. We cancelled the excursion while the sun set already in 5.30 and we thought there is no use to sit in the bus looking at a dark countryside. Next day we have booked a private car to take us to Saigon. Of course we needed to change the date while the itinerary kept on changing. We could never find the driver although he probably were outside the gate. We figured this out later from the emails from the company. He just knew no English nor could held a paper with our name. We took instead a taxi which turned out to be cheaper. Ho Minh City was nice to see but nothing special. By the way, why the excursions from the ships always start at 7.30 or 8 am? We had a nice quiet breakfast and took the taxi at 10 pm and could perfectly do everything. Laem Chabang is two hours bus ride from Bangkok. We would actually not call this port Bangkok anymore but who are we to say. We have visited Bangkok several times so we took the shuttle bus to Pattaya and a taxi back while there was nothing to do in Pattaya for 8 hours. The beach is rather small and otherwise it is a place for older gentlemen coming without female companion but searching for one or English party people. Obviously we were neither. The NCL resembles the new cheap airlines there you need to pay extra for everything, to have a luggage or to get even a glass of water. The crew in Star was though especially professional and relaxed compared to other Norwegian ships we have sailed. Once in the Pearl most of them did not even recognize the difference between red and white wine. Don´t wait any ultimate or luxury in Star, it is just Norwegian. It is alright as long as you know what can wait for. We were prepared to this and although it felt sometimes strange had a good time. And believe it or not, have booked a future NCL cruise with our credits. Read Less
Sail Date December 2016
We chose this cruise as it went to some interesting places which we would not otherwise have traveled to such as Taiwan and Cambodia and also because my husband had been to Vietnam but I had not. Unfortunately due to Azipod problems on ... Read More
We chose this cruise as it went to some interesting places which we would not otherwise have traveled to such as Taiwan and Cambodia and also because my husband had been to Vietnam but I had not. Unfortunately due to Azipod problems on the ship our itinerary was modified and we only got to visit Chan May and Phy My in Vietnam and Laem Chabang in Thailand but received a generous discount in lieu of this. Overall the cruise was good. Embarkation was a bit of a shambles. We had arrived early in the morning so had to wait for check-in at 11am which was fine as we had expected this. Check-in went smoothly however once checked in we could not board the ship as it was not ready. This resulted in a significant amount of people all waiting to board and although we had been given numbered sections to board by many people disregarded this and the ground staff did not enforce it well. I would have been happier to wait a bit longer for check-in to open if we could have walked straight from there to boarding thus eliminating the long queues at security. Once on board the staff looked after us well. The service in the restaurants was great and cabin service was also excellent. Food in the complimentary restaurants was a little bland for us but that is to be expected with so many tastes to accommodate. We didn't try any of the specialist restaurants as the variety in the main dining rooms suited us. The layout of the ship is different to others we have been on and one disappointment was that there was no lounge at the front of the ship where you could relax and have a view outside but the lounges and bars were good and well placed around the ship. The entertainment on the ship was excellent and we attended most of the shows. Good variety of acts and also good variety of entertainment in the bars. Of note were the two ladies playing the violin and cello in lounges around the ship who were exceptional. Pools were nice with our favourite being the spa pool situated up the front of the ship giving you a view of where you were going. Main pool was a bit cold for us but we did venture in on one day which was particularly hot. As mentioned earlier we only got to three ports. Something to note with this itinerary (in particular our three ports) is that the boat docks a long way from the city at industrial ports so there is nothing at or close to the port to look at. Ho Chi Minh and Bangkok are both 2 hours drive from the port. We booked a tour of Hoi An which gave us some time to ourselves and we enjoyed looking around the old town and markets. We also booked 'on your own' tours of Ho Chi Minh and Bangkok which gave us 5-6 hours in each city to look around. Shore excursions were easy to book and you were off and onto the buses reasonably efficiently. Overall we really enjoyed it despite the missed ports and extra days at sea. Read Less
Sail Date December 2016
After several cruises on Celebrity we decided to try NCL for my wifes birthday. We had just sailed a very similar itinerary on X Millenium for Xmas and NYE. Our concerns started several weeks before the cruise when we read about the ... Read More
After several cruises on Celebrity we decided to try NCL for my wifes birthday. We had just sailed a very similar itinerary on X Millenium for Xmas and NYE. Our concerns started several weeks before the cruise when we read about the azipod/propulsion issues. The cruises before ours were also affected and those passengers received compensation of 150% and then 100% (in various formats) while ours only received 20% with NO option to cancel. The 2 Thailand stops were removed and an extra Vietnam stop was added.The most concerning issue was the way NCL handled this, they refused to provide any information about the ship problems, no option to cancel, refused to give updated information and even worse were usually hostile and downright rude on both the telephone and on email. In the week leading up to the cruise we received 3 different itinerary changes from our TA and all of these differed to what other passengers were reporting on our Rollcall. On embarkation our itinerary changed again and this had a major bearing on our plans to see more of Singapore and be able to contact relatives about an operation one was having. Our TA (the largest online) called us as we were boarding the ship to tell us of the new itinerary - they were clearly embarrassed with what NCL was doing. Interestingly, the captain joined the ship on our cruise and was quite forthright in stating the ship should have been dry docked. Embarkation was average, it took about an hour or so. I am not sure how much of this is NCL and how much is the Singapore port. The ridiculous water policy of NCL was also causing havoc as people were buying 1 or 2 bottles at the port (it is over 30c in Singapore) only for it to be confiscated. Once onboard we went straight to guest relations and they were great, they let us call our relatives to get an update and took a record of what had happened with head office. We decided to move on from the problems and have a good time and this is exactly what we had while onboard. We decided to not go ashore at any port as we had cancelled all our private arrangements with the itinerary problems and refused to give NCL anymore money especially as they would not give the partial refund until post cruise. The ship is quite old but a good size, it takes a bit of getting used to in terms of navigating as it does not flow smoothly, you often have to change floors and then return to your original floor in a different location to get to your destination. Most passengers referred to it as a maze. The decor reminded us of Las Vegas, it is a bit gaudy but it matches the fun, freestyle atmosphere they are trying for. It was very different to the classical designs we have found on most other ships. We loved the promenade deck, the atrium, all the little seats in the public areas, the various bars and activities but did not like the pool area (too smoky and not enough loungers in shady areas) especially all the slides (made it feel cramped and they have a kids pool anyway). We hated the uncomfortable theatre. Our cabin was an OV with picture window. It was a different layout then normal and felt cramped with the 2 desks and the extra bed mount. The bed was great and very comfortable. There was plenty of storage but don't like the shelves hidden in the closet. Loved the shower and bathroom design. Dining - large amount of options. Loved the casual atmosphere of Aqua (and the ship in general), liked the design of Versailles. There was a lot of meal choices but the food quality was average at best. Service was very good. The best aspect of the ship is the choice and we loved dining in Osheehans especially for breakfast and lunch; Ginza was a nice alternative as well. The buffet feels like a school canteen and we don't like the lack of an outdoor area adjoining the buffet. Food was reasonable with plenty of choice. Bars - we had the UBP which was great from an alcohol perspective but terrible for anything else, this is the most expensive package we have seen and it doesn't include water, coffee, canned soft drinks, juices etc. We felt it was poor value overall. Bar service was mostly excellent with plenty of table service in most venues, I don't like the concept of pre made cocktails but they were always prepared to make fresh ones when we asked. There was a good selection of most alcoholic beverages with the exception of wine which was very limited and of a very low level the ones that were included. Entertainment - we loved all the activities and the staff who ran them (special shout out to Tiara and Natasha). We did them all, trivia, puzzles, shuffleboard, wii games, game shows etc ... it was a lot of fun. Shows - we hated the theatre, it was cramped and difficult to get seats with everyone on the aisles and there is nowhere to put your drinks. The stage was clearly too small for the production shows with the dancers lacking space. The productions singers were the worst we have heard. The production shows were average (with the exception of the last one). We loved the crew talent show. The professional acts were mostly good with the comedian a standout, the one singer was average and the rest were circus style acts mostly of good quality. Service on the ship was mostly outstanding which is impressive considering all the problems the ship has had. We were disappointed that they wanted money for upgrades considering the ship was only 3/4 full and with the itinerary problems and poor compensation they could have used this better in these one off circumstances. Ports - we have been to all these places before and chose to not get off. Most of our friends were disappointed as places like Sanya and Nah Trang have little to offer; Saigon and Danang ports are miles from the port. We only heard negative feedback relating to NCL shore excursions with buses breaking down, lack of time at venues, poor seating at shows etc being regular feedback - not to mention the high prices. Overall, it felt like NCL was going out of their way to nickel and dime to try and recuperate their losses from the recent sailings. There were no onboard discounts to try and make up for all the problems. We still had a good time and enjoyed trying a different cruise line. We would consider using NCL again due to the onboard experience but their head office behaviour certainly doesn't help so it will more than likely come down to price compared to our usual lines. Read Less
Sail Date December 2016
We picked the cruise on the Norwegian Star from Hong Kong to Singapore on the 22nd December because it included both Christmas and New Year. We arrived in Hong Kong a few days prior to this and then a day before embarking found out the ... Read More
We picked the cruise on the Norwegian Star from Hong Kong to Singapore on the 22nd December because it included both Christmas and New Year. We arrived in Hong Kong a few days prior to this and then a day before embarking found out the ship had mechanical problems and the itineray had been changed cutting out 4 ports. These I may add where the ones We wanted to visit..We had the option to cancel and get "full refund" or go ahead and get a full 50% off and both options included 50% off another cruise. Well there seems to be a big mix up here. Some People had money in Their account only to have most taken out. Some nothing and up to now and We only have 1/2 off it.. No crew seemed to know what was happening as They hadn't been informed.. A lot of People lost money booking and cancelling overnight accommodation for overnight stays. We also expected to have Christmas day at sea but not so, on an 8 hour excursion Vietnam. New Year mixed up too. As for the rest. Crew were great. Food in the specialty restaurants fantastic. We got the package and the alcohol one too. . Ship could do with a face lift and move the kiddies pool away from the back of the ship an d make it a bar/atrium area. Kids do not care about the view. On saying all of this We were lucky enough to win the second Bingo on day 4 and got upgraded from Our 5th deck window cabin to a suite on deck 12. It was well worth My only ever feeling a bit nausous that high up. I would not sail on that particular ship again. Not because of the problems but of the way it was handled. Read Less
Sail Date December 2016
This was the third cruise we have taken aboard the Norwegian Star. We like its relatively smaller size compared to newer ships. Engine problems that occurred during the cruise prior to ours forced the cancellation of stops in Taiwan, ... Read More
This was the third cruise we have taken aboard the Norwegian Star. We like its relatively smaller size compared to newer ships. Engine problems that occurred during the cruise prior to ours forced the cancellation of stops in Taiwan, Hanoi, Cambodia, and one of two ports in Thailand, because the ship had to sail more slowly than normal. Norwegian offered a 50% refund of the base price and a 50% credit on a future cruise (if taken in the next twelve months). The extra days at sea were relaxing and the weather was great throughout the cruise. Service was excellent as always and the crew very pleasant. Although disappointing that we didn't see everything that was originally scheduled, we enjoyed spending a few days prior to embarkation in Hong Kong and a few days after the cruise in Singapore. We like cruising on Norwegian and look forward to our next cruise with them. Read Less
Sail Date December 2016
We are currently living in Asia and wanted to "sample" the travel options available and this cruise was the perfect solution. Our family loves cruising, there's something for everyone. This particular cruise offered a good ... Read More
We are currently living in Asia and wanted to "sample" the travel options available and this cruise was the perfect solution. Our family loves cruising, there's something for everyone. This particular cruise offered a good mix of traditional sightseeing and adventure tours, which made it more appealing to our children, or at least the original itinerary was. Unfortunately the Azipod (part of the propulsion system) broke on the sailing prior to ours and it required custom parts to repair, which impacted that cruise and our cruise. I fully understand that these things happen; ships are mechanical and such things break. Furthermore, I have found the NCl compensation package to be quite generous. My problem was, and remains, with their lack of communication. I discovered that there was an itinerary change from a third party tour operator approximately 6 days prior to sailing. My NCL account had no notification, nor did my travel agent. In fact, the NCL website was still selling excursions online to ports we were no longer going too. That is not only bad business, it's flirting with fraudulent. I been on two other NCL cruises with no issues and enjoyed both but their complete mishandling of this cruise will prevent me from seeking out their cruises in the future. Now that's out of the way, here's the low down on the ship: We were in connecting ocean view cabins and it was perfect for our family of 5. The interior door allowed for free access to both cabins and greatly improved my experience. We have younger children and my husband and I usually have to split up, but not this time. Plus, there was no confusion over which key opened which cabin, etc. Loved the connecting rooms. Our cabin attendant, Sesato, was awesome. He built a special bond with our youngest son, it was very cute. Even though I'm sure Sesato was very busy, he took the time to talk to Connor and truly went above and beyond. The boys all enjoyed the cruise, the food, pool, and the splash academy, although the older two were less excited. This is our third (Spirit, Jade, and Star) NCL cruise and it seems all of the youth activities are the same. They all do the SAME circus at the end and that was disappointing. If NCL wants families to return, it's advisable to inject some variety to the youth programs. I actually prefer to have the same waitstaff each night, so we "forced" that by making the same reservation each night and throughly enjoyed that. Thomas was always ready with a recommendation and could read our boys' minds. The food was fantastic. The only complaint is that they didn't have chicken tenders available at the 24 restaurant or the buffet. We all know that's kid crack, it should be readily available; not just in the two main dining rooms. We used Buffalo Tours for private excursions and can't recommend them enough!! They were flawless in handling the TWO major schedule changes from NCL and even tried to refund part of our previous payment, because the new tours were slightly less expensive. We rarely participate in ship excursions. Too many people. Hong Kong is perpetually under construction. Our favorite thing there was Disney. Well worth the trip if you have time. Although it does look very cool at night. Hoi An, Vietnam, is still up and coming. Don't bother with the tailors there. It's all a big hustle. The street food is better than the sit down places. Be prepared for scooter chaos. Saigon, was nuts. We went to a cricket farm and the Chi Chu tunnels though and enjoyed both of those. They are outside the city. The city itself is very crowded and difficult to move about. There's no good public transport and the traffic is horrid. That being said, there are many historical sites that are worth seeing, it was just a lot for the kids to handle. Thailand was my favorite. We only went to Bangkok. Ko Samu was cancelled. We went to the temples and grand palace on day, markets on the next. We went to a market outside of town where they set up on the train tracks and then pull everything off when the train comes. It was pretty cool. We tried local fruits and street food (we love street food). The last stop was Singapore. I wasn't overly impressed. Everyone told us to go to Santosa Island but we didn't have time. The city is very space-aged in it's architecture, which is it's best trait, in my opinion. Overall, had we gone on the original itinerary, I think it would have been awesome. Would I go again on a 14 day cruise that was at sea 9 days? No. But if you book ANY cruise on the Star- be forewarned: The Azipod on the Star has broken several times since it came out of dry dock. Read Less
Sail Date December 2016
We chose this cruise because of the great ports it was to visit. There was to be 4 ports we had not been to and this was a winner for us. So excited NCL coming to Australia on a more regular basis.Unfortunately the ship had Azipod ... Read More
We chose this cruise because of the great ports it was to visit. There was to be 4 ports we had not been to and this was a winner for us. So excited NCL coming to Australia on a more regular basis.Unfortunately the ship had Azipod problems and the 4 ports that we were looking forward to were all cancelled which was disappointing but NCL more then fairly compensated passengers and we still had a great holiday. The mood amongst some of the other passengers was a bit negative which was painful. The staff overall were fantastic, very friendly and always obliging.The food at all venues was as good as any other cruise we have been on (24) Enjoyed the entertainment and thought the production group was excellent. Our cabin steward was amazing...He looked after like us royalty and made our holiday that much more special. A special mention to the Cruise Next Specialist Sherry.She was inundated with passengers trying to sort out their next cruise to use the 50% credit and made her self available more then would be expected. She was very helpful with our questions and gave us the correct information when the chinese whispers were running wild through the ship. Read Less
Sail Date December 2016
Went on a land tour of China before embarking on the cruise from Hong Kong and found out about the propulsion problem while in China. Upset at first but decided to make the best of it. Yes some ports had to be deleted and itinerary ... Read More
Went on a land tour of China before embarking on the cruise from Hong Kong and found out about the propulsion problem while in China. Upset at first but decided to make the best of it. Yes some ports had to be deleted and itinerary changed, but the crew (I mean everybody) made us feel at home and kept us informed of the progress of the ship's problem. NCL gave us a nice incentive to make the trip; we even booked our next with the Star on the Adriatic. Food was delicious everywhere, and we simply had a great time. I should say we always choose to have a great time. When you choose to you usually have others around you wanting to feel the same and staff wanting to go the extra mile. I would recommend NCL to everybody, and the Star was terrific. Embarkation took a couple of minutes, the outside balcony (level 9) was comfortable, entertainment was really entertaining, and my wife is enjoying Tai Chi now. Thank you NCL for making this compromised trip enjoyable. Read Less
Sail Date December 2016
First time wth NCL, but done many cruises before. Not a good start with the azipod issue and went from 7 ports to only 3. Extremely disappointing especially as we did not go to the ports we all really wanted to go to. However, we decided ... Read More
First time wth NCL, but done many cruises before. Not a good start with the azipod issue and went from 7 ports to only 3. Extremely disappointing especially as we did not go to the ports we all really wanted to go to. However, we decided to go ahead with the cruise and glad we did. The ship itself is old and creaky especially at night when trying to sleep, but it is still beautiful and has many lovely areas. Cabins. Had a balcony cabin and it had everything we needed. Quite small compared to some cabins we have had but it was fine and very clean. Entertainment. Fantastic shows by the entertainment team, some of the best we have ever seen on a ship. Plenty of different bands and singers to suit most tastes. Great NYE party on deck. Only thing missing was some comedy and perhaps a piano entertainer. Staff. Very friendly staff. However did not find guest services helpful nor the shore excursion staff who told me different things about the refunds for our excursions that were cancelled. Still have not got my money back now !! Ports. Did Hue which was fine, Bangkok and Ho Chi Minh, the latter two were excellent. Food. Brillant food in the dining room, the Brazilian restaurant and the buffet. Osheehans was ok. Good things about NCL. There are a few things that NCL do really well and we really liked compared to other cruise lines. E.g.-loved 'washy washy' -made you want to wash your hands ! Like the layout out of the market cafe, easy to navigate, plenty of tables and liked that there was cutlery and sauce on the tables ready for you. Also liked the BBQs on sea days and the paella and seafood on offer then too. Not so good things about NCL. - should stop guests entering the theatre when the shows have started. Having a constant stream of people arriving late and interrupting your viewing is annoying and rude and should not happen. The safety drill was shocking. I have never seen anything like it. Half the boat did not bother doing it and they allowed movement on and off the ship whilst it happened. We were on the deck and everyone was talking and we could not hear or see the demonstration. Very very poor. Shore excursions - first ship I have been on where they do excursions by putting everyone in the theatre and then you have to get your sticker on the way out. We had a delay on one exursion as we all had to wait for all the buses, if they did it the normal way by numbering you with your bus as you went in, it would be more effective and quicker. Just a suggestion! The salon, had my hair cut and not only was it the most expensive haircut of my life at $90 but was the worst. Looks like it has been hacked to pieces. Never again. Overall a good cruise although I'm still awaiting for my shore excursion refund and my refund for half the cruise back as promised. I hope the delay in this and the poor communication I have received so far from NCL, will not damper too much my thoughts on what was, a good cruise despite the itinary changes. Read Less
Sail Date December 2016
This was the worst cruise ever-saved up my leave to take this break-Hong Kong to Singapore (22 Dec16-6Jan17)-itinerary changed several times 1st informed morning of cruise but already in Hong Kong-only 2 ports visited between above ... Read More
This was the worst cruise ever-saved up my leave to take this break-Hong Kong to Singapore (22 Dec16-6Jan17)-itinerary changed several times 1st informed morning of cruise but already in Hong Kong-only 2 ports visited between above ports-ship's azipod propulsion system failed losing power-same issue 18mths previously reported by fellow passenger-19 Feb17 ship stranded off Melbourne coast heading to NZ with same issue-so much for fixing issue: http://www.stuff.co.nz/travel/travel-troubles/89291043/norwegian-star-cruise-ship-breaks-down-near-australia .Treat the passengers and crew dreadfully-promised 50%refund +50%for another cruise-still waiting for refund-no apology on ship-no ships porter to take cases to cabin -self-service and no direction of where cabin situated-cabin good but found dirty underwear in draws-complained and night porter removed said items with gloves but did not clean it-then tried to blame the cabin porter for not doing his job!!- thermal spa treatment is a joke-nothing but 2 chlorinated pools with bubbles-lap pool was only up to knees one end and mid body other end-3 arm flips and you are at end of lap pool-sit outside if you want to sweat as steam room did not work for most of the sea days-reported this sometimes 5x in the hour but problem often not rectified and never offered refund for inconvenience. Non-smokers beware- smokers are everywhere-don't stick to designated areas-if you report this takes crew so long to attend that the smokers have finished cigar/fag or moved on or no penalty if caught.If you buy water from ship to take off shore note that they wont let you bring it back on even though they have sold it to you in the first place! Cant manage dietary requirements well even though they were aware of these prior to us boarding. Very disappointed with menu-same for 14days so if dietary issues, virtually zero choices-asked for several vegetarian options but not able to provide in restaurant although they did have in the McDonalds style cafe.Couldn't choose where one sat for meals in restaurants only in the McDonalds café. Evening entertainment very average at best and little options available.Crew & passengers were kept in dark regarding ships' issue but no apology made during 14 dy cruise or letters in cabins for guest on arrival. During cruise did not berth near the cities but in commercial docks with no facilities around. This meant additional taxi rides of up to 2.5hrs each way to reach the city before starting to sight sea-told this was so ship could be fixed-obviously never happened. Shore excursions are very expensive and say they are taking you to places others don't go-don't believe, others do take you to wherever you want to go and they are often much cheaper! No apology for those of us, having booked short excursions independently of ship, for ports which we later did not stop at. Asked to be dropped off at the Orchard hotel in Singapore but told I had to book the shore excursion of US$109 to do so-lies the hotel provides a free shuttle bus from the ship. No help with asking for directions or costs of transport or free services available at the port. Overall a very unimpressed and upsettingv14days with most days at sea because of reduced speed (sea days decrease my sea tolerance)-sick for 3 days including 1 day in port.Would ALWAYS RECOMMEND AVOIDING this ship or its sister ships given the way they operate unless you are a smoker-SMOKERS RULE even around children!..so much for all the health warnings regarding smoking and smoking related illnesses. Read Less
Sail Date December 2016
First time cruiser so did not know what to expect. Arrived in Hong Kong to Commence Holiday on the 19th was informed of major itinerary changes due to propulsion problems on the 21st even though NCL knew of issues over a week prior. Too ... Read More
First time cruiser so did not know what to expect. Arrived in Hong Kong to Commence Holiday on the 19th was informed of major itinerary changes due to propulsion problems on the 21st even though NCL knew of issues over a week prior. Too later to cancel any holiday plan without an expense. 4 destinations were removed and an additional 5 days at sea were added. Also lost 5 star hotel night stay in Bangkok which we could have changed or cancelled if we were informed as we should have been before the 17th by NCL. Not a good start as we were already questioning the integrity of the company before we even got on the ship. NCL will provide a 50% discount on the cruise and a 50% discount on a future cruise (must be within 12 months) which I will not be taking up. When looking at back at the experience a 100% refund would have been more appropriate. The experience on the boat was mixed the good points amazing food and the majority of the staff were lovely. Not so good points was poor entertainment during the day especially considering how many extra days at sea we were given. At times children and teens were running riot all over the boat especially in pool and dining areas. Services that would have filled my time nicely were available such as spa and massage treatments but they were so overpriced that I did not have any. Ports were all very far away from the few city destinations we stopped in in Ho Chi Min and Bangkok. Many of our interactions with other passengers also involved exchanging feelings of dissatisfaction about the way things were handled. For my first cruise not many good things to say. Would I do another cruise? Never say never but never with NCL. Read Less
Sail Date December 2016
We had planned on a large family reunion and had focused our search in the south-east Asia region. Living in Canada, none of us had ever travelled to this part of the world due to the very lengthy flight to get there. NCL had advertised ... Read More
We had planned on a large family reunion and had focused our search in the south-east Asia region. Living in Canada, none of us had ever travelled to this part of the world due to the very lengthy flight to get there. NCL had advertised an itinerary that was quite frankly exceptional, as it would be touching upon nine ports. Based on this itinerary, we booked the cruise more than a year in advance. Also based on the itinerary and dates, we had booked all the flights and several independent shore excursions. People had booked off vacation time. Our sense of anticipation grew as the travel date got closer. However, just four days prior to our departure, we were informed that the ship has some mechanical issues, specifically one of the azipods was disabled. In order to offset the ship's reduced speed, they deleted four ports and we would have to spend many more days at sea. This was extremely short notice, especially since the azipod issue was known to NCL several weeks in advance. They offered a compensation of 50% refund and a 50% credit for a future cruise (as long as it was taken within a year). This may have been fine for someone who hadn't booked so far in advance was travelling in a small group. However, the logistics of a family reunion are difficult to try and redo again and they didn't recognize the degree to which they compromised our travel plans. I understand that mechanical problems can happen to any ship, regardless of cruise line. My bigger frustration with NCL is their customer service (or lack of). I have been diligently trying to talk to management on the ship as well as reach senior customer management personnel at their head office. However, they continue to exploit their bureaucracy and hide behind front-line telephone operators. They haven't answered any of my questions, but submit vague statements such as "we understand your concern and we can't do anything for you". A true service oriented company would have had their senior management reach out to me and better understand my concerns and try to address them in a more individual manner. At least they would have better articulated their reasons for reaching certain conclusions. I have lost all trust with NCL as they have lost what it means to empathize and properly deal with customers. As a result, it is unlikely that I will ever travel with them again, regardless of the 50% discount they are providing. Read Less
Sail Date December 2016
The Norwegian Star had propulsion problems. According to Cruise Critic reviews, this happened in October also, but I don't know. When I read about the problems on Wednesday, December 14, I called Norwegian Cruise line and was told ... Read More
The Norwegian Star had propulsion problems. According to Cruise Critic reviews, this happened in October also, but I don't know. When I read about the problems on Wednesday, December 14, I called Norwegian Cruise line and was told nothing was wrong. December 16, they emailed one person in our party (not everyone) telling them exactly what I read about the change in itinerary. So five days before sailing, we were given the choice of not going and receiving a full refund, or going and receiving a 50% refund. We chose the 50% refund and going because we already paid for visas, airfare, etc. and couldn't get that money back. The itinerary changed five more times beginning on the day of our arrival. The original itinerary had 10 days at ports in six countries with five days at sea. The final itinerary had five days at port at three countries with ten days at sea. We docked at Singapore at 9:30 pm the night before we were to finish the cruise at 7:25 a.m. so I am not counting Singapore because we weren't able to see any of it but the airport. *They didn't change on-board entertainment to fit the new itinerary, so they showed movies while we were docked and only showed one movie during the ten days at sea. *They didn't arrange for dock space for the changed itinerary so although we were supposed to be able to leave the ship at 3pm, we weren't able to dock until 5:30 pm, missing some shore excursions *They didn't offer more things to do even though we were stuck on the ship. *They didn't offer discounts on shore excursions or on-board entertainment even though we were in ports longer so they could fix the ship. They had 2000 passengers bored and complaining, and didn't seem to try to be flexible and change on-board activities to fit the changes in itinerary. It was a big WASTE of money and time. Ratting explaination - Cabin furniture didn't fit the space (had to climb over the bed to get in bed) + Dining spaces were clean and comfortable - There weren't enough enrichment activities or entertainment - Pool too small - Not enough deck chairs in shaded areas (on deck 7) - Theater seats need replacing, they all slope from wear. + Service was generally excellent except for the sports bar. - There were not enough people working at the front desk so always a long wait. Read Less
Sail Date December 2016
Norwegian Star Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.7
Entertainment 4.0 3.8
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.7
Enrichment 2.0 3.2
Service 4.0 4.0
Value For Money 4.0 3.7
Rates 4.0 4.0

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