2 Helpful Votes
Sail Date: March 2018
We did a back to back to back Sydney to Yokohama so this review is for the last leg, Hong Kong to Yokohama. The Jewel is now quite old and in need of a refit but provides a good cruising experience with lounges and restaurants to suit all ... Read More
We did a back to back to back Sydney to Yokohama so this review is for the last leg, Hong Kong to Yokohama. The Jewel is now quite old and in need of a refit but provides a good cruising experience with lounges and restaurants to suit all tastes. Our inside cabin was adequate and our cabin steward did his best. Dining was generally good. The two main restaurants were fine, the buffet (Market cafe) often a scrum but the food was good. The speciality restaurants were good. Service was generally good, some outstanding, some poor. Entertainment became a bit samey but we were on the ship for 40 nights so that was to be expected. Ports on this leg of the cruise were great. We did not take any NCL excursions but seldom heard anything good from those who did take them so this is an area on this ship that NCL should look carefully at. Read Less
2 Helpful Votes
Sail Date: March 2018
We saw the advertisement for the cruise from Hong Kong to Tokyo via China in the weekend Australian newspaper. The service staff, in the cabins and restaurants, were particularly impressive. Genuine friendliness and welcoming. Extremely ... Read More
We saw the advertisement for the cruise from Hong Kong to Tokyo via China in the weekend Australian newspaper. The service staff, in the cabins and restaurants, were particularly impressive. Genuine friendliness and welcoming. Extremely helpful and obliging - no request was too much or too problematic to carry out. The entertainment in the theatre was of a very high standard - each evening's performance more professional than the previous one. All areas of the ship were clean, well cared for, appealing and comfortable to relax or be entertained in. Especially enjoyed the art education sessions given by Divan from Park West and his very entertaining art auctions. The speciality restaurants, La Cucina, Le Bistro and Cagney's Steakhouse were included in our food package and very worthwhile. Disembarkation and embarkation at each port was smooth and well organised. The reception committee on embarkation were very pleasant, welcoming and friendly. We organised our own shore excursions, so didn't use the ship's excursions. There were absolutely no problems or negative experiences throughout our cruise. Read Less
7 Helpful Votes
Sail Date: March 2018
In 2016, we enjoyed our earlier cruise with NCL Star for 21 days in a Suite and had absolutely no issues. This is what enticed us to take another cruise with Norwegian. This cruise with Jewel was only for 11 days from March 21 to April 1, ... Read More
In 2016, we enjoyed our earlier cruise with NCL Star for 21 days in a Suite and had absolutely no issues. This is what enticed us to take another cruise with Norwegian. This cruise with Jewel was only for 11 days from March 21 to April 1, 2018. The best part of the cruise is the fact that our Mini-Suite was kept immaculately tidy by our steward. The whole ship always looked tidy. Unfortunately, the positives stop there. NCL Jewel is a highly disorganized ship and the reasons are as follows: (1) from the initial port in HK up to disembarkation. People in HK were not even properly identified as NCL staff. They were grabbing the suitcases from our hotel limo as we arrived. (2)Furthermore, NO ONE in the check in counter in HK knew what Latitudes was. Only those in the Suites were assisted even if the Latitudes program supposedly provided for assistance on embarkation for those in Gold upwards (3)Restaurant reservation made online prior to the start of the cruise did not sync with the ship's system. Hence, I just wasted all that time planning the restaurants that we wanted to dine in. (4)The worst part is the staff at Azura ( on the first night) were demanding a print out from me for the proof of my reservation. I obviously do not walk around with hard copies of the reservation when it is supposed to be in their system as per my NCL account. I did not appreciate this because there were other patrons behind and I never expected to be treated in such fashion when the meal in question is an inclusion and not even a specialty restaurant. I later found out that the whole reservation system was not working for the entire length of the cruise(5) Water purchased in advance were not delivered to our room until after 3 follow ups. We were told that it would be delivered the next day which is unacceptable as my husband and I require such for our medication. (6) Shore excursion organizers at the start were not organized with guests even requesting that a line be formed during the process. This is disappointing as the staff should have organized the whole process better. I started wondering if they had trainees organizing these excursions. Also, some guests of the boat were complaining that the ship ran out of shore excursion openings for most of the tours. It is only for 11 days – how can they get it so wrong. (7) Room service did not deliver an order for nearly 3 hours because they supposedly failed to get our room number. We could not have our breakfast at the restaurants that morning as we were dealing with a family emergency over the phones. This was the height of how dysfunctional room service was. To order for beer at around 10 pm would take at least an hour to be delivered. (8) Food in the specialty restaurants are mostly SALTY. The dishes we enjoyed at the NCL Star are also offered at the Jewel but for some reason almost everything is about 3 times saltier. This made most of our dining experiences not enjoyable. Menus in the main dining areas/complimentary do not change at all. Azura and Tsar have near similar menus ( 9) Staff in the Garden Cafe are NOT very helpful and would really rather stand around than assist guests when the place is packed during meal time. The same goes with Azura. The staff members seem to be overwhelmed during peak times. Hence, guests are left waiting to be attended to. We dined there twice and it is sad to see that the main dining area could hardly cope and not get its act together. (10) As we had to leave the ship earlier than scheduled due to a family emergency, we had to disembark by ourselves. We have paid for the cruise until 01 April but had to leave by 30 March. We were supposed to disembark at around 11 am as our flight was at 3:00 pm. By 9:30 am, housekeeping wanted to check if we were still in our rooms. Yes, the very same room that we have paid for in full till April 1 including the unlimited internet charges I have paid for UNTIL April 1. An hour later, someone in guest relations also went to our room to check if we were still around. This was weird because they all knew we were only leaving past 11 am. I could not understand why they were rushing to get us out when the ship will still be docked until 7 or 8 pm in Kobe. Later, the disembarkation officer was VERY VERY rude and even raised her voice infront of everyone when I said that all I wanted was to get out of this ship once and for all. She should not be in hospitality if that is how she treats guests. Prior to our disembarkation and after having raised some of the issues above with customer relations, the Hotel Director Steven even offered to compensate us with US$200 off our bill for all the inconveniences we encountered. We find that insulting as we did not raise our issues to get freebies. We actually look down on people who try to pull that sort of stuff. In the long run, we believe people with legitimate issues suffer when an establishment assumes that people only whinge because they want to get freebies. We declined the offer and told him to use the funds instead towards boosting staff training and morale. He also later on sent a bottle of wine and some chocolates to our Mini- Suite. We also sent that back and politely said thank you BUT no thank you to the messenger. Over-all we regret taking this cruise. It was only for 11 days but I think it stressed us out in the 9 days that we were inside that ship. We were so impressed with NCL Star that we even made 3 CruiseNext deposits in 2016. We are not regretting that decision. Since coming back to Australia, we have read some reviews other passengers have given Jewel and all I can conclude is that we are not alone with our findings. They also are the same with the sentiments of most of the people we interacted with on the boat. Most of them even swearing this would be the final time with NCL. I hope I am wrong to assume that NCL only treats guests from the Suites better than the rest. If someone in a Mini Suite this time cannot get decent satisfaction from a cruise liner then I don’t know what hope the other guests in the lower decks would feel. The ship is running very poorly because of low staff morale and inadequate training. Suffice to say, I will surely think thrice before recommending this vessel for a cruise. The Jewel is destroying the NCL brand and needs an overhaul. It has management and staff issues. We have cruised with both Princess and Celebrity on both levels, Suite and Mini Suite, and had absolutely none of these issues. Read Less
5 Helpful Votes
Sail Date: March 2018
Retired couple with 20 + cruises many different cruise lines: Second time on the Jewel. Just OK. Food all restaurants greatly improved over last Jewel cruise (2014). Garden Buffet expanded in more and better entree selections. Le ... Read More
Retired couple with 20 + cruises many different cruise lines: Second time on the Jewel. Just OK. Food all restaurants greatly improved over last Jewel cruise (2014). Garden Buffet expanded in more and better entree selections. Le Bistro still our favorite. Proper cleanliness throughout the ship - male thermal suite always maintained well. Entertainment fair to poor. Same shows as 4 years ago. Music way to loud all venues. (When asked to pipe down upon port arrival [so we could enjoy Japan's Pier Greeting Performance by musicians and dancers] the topside pool musicians said no because its in our contract. Ruined the arrival for many.) This being an Orient cruise only 1 local entertainment brought on board although we ported at 8 different piers. Most disappointing. Cabin bedding terrible -- Norwegian changed mattresses for us and still could see the slump in the beds. Felt like sleeping in a hammock. Service charges are non-stop. Though our service charges were paid up front, still hit up with charges every time we orderrd a drink, food, or activity. These are a major rip off for all cruisers. Unusually long waits for NCL sponsored Destination Tours, and long lines on-board to book these tours. Do so before sailing. Read Less
4 Helpful Votes
Sail Date: March 2018
We chose this cruise because of its itinerary (China & Japan were top of our list). Unfortunately, the itinerary changed several times before our departure, which took some of the shine off it (particularly the loss of an overnight ... Read More
We chose this cruise because of its itinerary (China & Japan were top of our list). Unfortunately, the itinerary changed several times before our departure, which took some of the shine off it (particularly the loss of an overnight stop at Beijing, which left us with very little time in between travelling from and to the port where the ship was docked), and the removal of a stop in South Korea (although this one was down to Chinese legislation) Embarkation was a bit of a nightmare, previous cruises we have been on, after checking in we have moved into a seperate 'holding area' waiting to board, but on this occasion everybody seemed to be hanging around together, making things rather confusing, blocking routes, etc. Once onboard things did improve, with the good points being as follows:- The public areas were always clean, the entertainment was very good compared to other cruises we have been on, and the bars and restaurants were plentiful and well stocked. One huge plus was the freedom dining, which allowed us to eat at whatever time we desired, with quite a few options to choose from (we were a group of 4 and we only had to wait once for a table, and that was for less than 10 minutes at one of the smaller complimentary restaurants). However, there were some negatives, as follows:- We had pre-booked some speciality restaurants prior to the cruise, but when we attended our first booking we were told that ALL online reservations had been lost (somewhere in cyber space no doubt). They did accommodate us on that first date, but only after a 40 minute wait and a gentle reminder from me that we were still waiting for a table. This first visit to was 3 days into the cruise, surely they would have known by that time that there was a problem with online reservations, and surely they could have made some sort of announcement...?? (our other reservations were re-booked, and all 4 restaurants we ate in were excellent, so no complaints after that initial problem) Some of the bar staff were a little rude, especially when my wife went to the bar (we have never come accross this on previous cruises, where 99.9% of bar staff have been brilliant) and a few of the customer service staff were even worse (not very helpful at all, in fact) The cabin, although adequate, was difficult to manouevre around, and the overhead bunk was a nightmare for me as I banged my shoulder on it many times when getting out of bed, despite it being 'stowed away'. The cruise ship's policy for passing through customs in Japan left a lot to be desired. It was explained through a flyer that every passenger required a 'face to face' inspection with a customs officer (pretty standard stuff at most ports, airports etc, you'd think). but the ship decided it was so complicated, we were to disembark at our first stop at pre-determined intervals, starting with the upper decks and working down to the lower decks. Great if your cabin was on deck 13 or 14, not so great if your cabin was on deck 5, like ours. If we had stuck to the ships plan, we would have been doing our 'face to face' (i.e. going through customs) over 2 and a half hours after the first passengers were allowed off. As we had pre-booked a private tour (costing a lot of money) I visited customer services to inform them that our party WOULD be leaving the boat at the time we had agreed to meet our tour guide (i.e. the time which NCL had said we would be docking at the port and allowing people off). After declining a 'free phonecall' to our guide to say we would be over 2 hours late, followed by several visits to the desk, and a refusal to give in (hence the comment earlier about the unhelpful staff) it was agreed to let us off earlier than our 'scheduled' time (but we were asked not to advertise the fact, so as not to upset other passengers on lower decks I presume!). One other thing, which didn't affect us but needs mentioning, was the lack of information provided by NCL prior to the cruise with regards visas. Fortunately we had done some research beforehand, and knew we needed visas, but there were several people onboard who could not leave the boat whilst in China because they didn't. One couple, we heard, were in their 80's and it had been their lifelong ambition to visit China but, because they were unaware that a visa was required, they had to stay on the boat. We also heard that another couple had even been turned away at the airport, so they didn't even get to go on the cruise. Can't say for certain if these stories are true, but I do know there were an awful lot of people stuck onboard while we were in China. Now it could be said that it was the passengers fault for not doing their research (and I agree to a certain extent), but we did a cruise last year to Thailand and Vietnam (similar countries to China and Japan in my opinion) and all the visas for that trip were sorted by the cruise ship (we just had to deposit our passports, and our cruise card effectively became our visa and passport). To be truthfully honest, I thought it would be exactly the same on this cruise, and it was only through a stroke of luck that we discovered a visa for China was required, otherwise we would have also been trapped onboard. So I can fully understand why some people may have not known they needed a visa. Surely an email from NCL a month or two before the cruise would easily have solved this problem, or at least made everybody aware? I've rambled on about the negatives but to be honest, we still had a fabulous time, and the cruise ship was generally great. Nothing is ever perfect, but most of the issues above could have been avoided, which would have made this cruise almost ... Read Less
3 Helpful Votes
Sail Date: March 2019
We chose this cruise based on its itinerary and it was very enjoyable. It was a first cruise for us (well, I had been on a cruise 28 years ago with a girlfriend but that was a long time ago) so we were not sure how we would enjoy this type ... Read More
We chose this cruise based on its itinerary and it was very enjoyable. It was a first cruise for us (well, I had been on a cruise 28 years ago with a girlfriend but that was a long time ago) so we were not sure how we would enjoy this type of travel. We did a lot of research and it paid off (mostly). FOR THOSE OF YOU WHO SEEMED SURPRISED BY ADDITIONAL COSTS, TENDERS AND OTHER MATTERS, PLEASE, PLEASE, PLEASE SPEND SOME TIME ON RESEARCH! For example, by reading other reviews of cruisers, we knew that getting to Saigon (now Ho Chi Minh City) and back in time would be difficult because of traffic and the timing of the ship's arrival and departure, so we took the NCL excursion. We were Haven Guests and were very grateful for the extra service (such as embarkation and disembarkation priority along with a reserved area for meals at breakfast and lunch) making our trip experience much better than many others, I am sure. What we didn't fully understand, though, was that being on deck 9 instead of 14 meant that we sometimes missed the true benefits of the Haven experience (such as having a butler and concierge ready to make things easier for us). Our butler and concierge were generally MIA unless we called and they both seem surprised that we hadn't asked to have something when we thought it would just be done (they only discovered that we were first time cruisers at the end of the trip and things might have been easier if we had volunteered that up front). There were a few other blips but we figured out what we needed to do in the first few days (and I did express my concerns to them) and we did get in tune with them after that. However, if you want to experience the full benefits of the Haven, I would recommend that you find a cabin/suite on Deck 14. Our cabin was right up front and the benefits of two balconies was wonderful, allowing us to have the best of both views and, while the noise of the anchor going up and down was clearly evident, it really didn't disturb us. Also, I am very prone to motion sickness and didn't feel the least bit queasy for the entire trip. We took mostly independent tours and they were, overall, excellent. There was one dud excursion which had more to do with the lack of English by the tour guide but we did hit all the sights. The tour into Bangkok using NCL was excellent, given that the guide was herding 32 people around but I cannot recommend the tour at the end of our trip into Singapore. We took the 4 hour tour ending at the airport and it was very expensive and certainly unimpressive. Dining was very hit and miss; Chin Chin was dreadful and La Cucina wasn't far behind. I would certainly not waste my money on La Cucina! Both service and the food was way below average. The first week seemed generally off for most of the entire dining areas - it was as if the waiters did not know what they were doing or where they should be at any one time. We were left waiting for several minutes without so much as a glass of water on a number of occasions and sometimes the food was not very warm when it arrived. A couple of very nice meals were had at Cagney's and Teppanyaki (go for the show, although the food was very good) but none of the meals made me feel that I had to go back. I admit I had expected better prepared food and the quality of the raw ingredients seemed lacking sometimes. The meal at Azura was very good and I would highly recommend going to the free sit down venues over the buffet (where a couple of times when we ventured in, we were horrified by the noise and people eating right beside the food - presumably so they could go back for more immediately. The fitness facility was good although I'm sure that it would have benefitted from some extra space. The free classes were generally well attended (or, on sea days, over attended) but the paid classes were almost empty. Internet was very poor but the guy at the Internet cafe was very helpful to get the most out of it. I must admit that I didn't pay enough attention to the small print and it was annoying that the service we had only applied to one device at a time! We had one unlimited service and two 250 minute services (that came as part of our package) so it was okay but I saved any big work on my computer for our days on shore when we could get 4G wifi service. Overall, we were very happy with our first cruise with Norwegian. They do seem to have worked out most of the problems with embarkation and disembarkation and tendering (at Koh Samui, for example, the ship was using commercial tender operations along with its own lifeboats) on this particular routing. This allowed for at least triple the numbers to get on the tender and the lineups were greatly reduced. Read Less
1 Helpful Vote
Sail Date: March 2019
Chosen for the timing, stops, and convenience from Taiwan. The problems started with embarkation. 4 huge seating areas. A few wandering workers. You get a number for the 15 service desks. Turns out 50 people have the same number. Worse, ... Read More
Chosen for the timing, stops, and convenience from Taiwan. The problems started with embarkation. 4 huge seating areas. A few wandering workers. You get a number for the 15 service desks. Turns out 50 people have the same number. Worse, the announcement of the number is called out by someone walking the aisles amid the din. The cabin was the tiniest ever encountered, with stool angled from the wall but not enough to put a leg over. Supplies would run out, and no morning service until after noon. There was not a decent steak on board, not at the buffet, not at the dining room, not at the steakhouse. No lobster. I was informed they stopped serving libster 10 years ago, though the NCL booking agent assured mre there would be a lobster night. In contrast, Holland America has at least 1 lobster night on every cruise we've been on, as well as great steak every night. Very few activities on board, and no happy hour at all. That's enough. My wife said never again. Read Less
2 Helpful Votes
Sail Date: March 2019
We joined a group of friends who had selected this cruise. The food in the dining room at dinner time was inconsistent, ranging from very good to inedible (eg steaks). Our server Marie was excellent. Breakfast and lunch in the ... Read More
We joined a group of friends who had selected this cruise. The food in the dining room at dinner time was inconsistent, ranging from very good to inedible (eg steaks). Our server Marie was excellent. Breakfast and lunch in the dining room was consistently very good. Our cabin midship on the fourth deck by the tender gangway should not be used for guests. There was consistent irritating noises day and night from ship operations. The on-board entertainment and musicians were excellent. We particularly enjoyed listening to the Love Brothers and Lira. Other than the Tsar’s Palace main dining room we ate in O’Sheehan’s which we found quite good. We did not eat at the Garden Cafe buffet or any of the specialty restaurants. The alcohol prices were more than we were willing to pay even though we enjoy a glass of wine at dinner time. The majority of our alcohol consumption was while we were in port. We chose private shore excursions with our group of twelve rather than ship excursions. We prefer the chance to customize our own tours at a cost savings. For example the Ancient Temples Tour in Ko Samui, Thailand listed at $149.00 per person from the ship was done by our group by private tour arranged on shore for $20.00 per person for basically the same tour. Activities listed in the daily schedule were mostly money making for the cruise line. In summary it is highly unlikely that we will sail with Norwegian again unless they are the only ones that have an itinerary that we want to do. Read Less
8 Helpful Votes
Sail Date: March 2019
We chose this cruise based primarily on the itinerary. In summary we had a good vacation despite a few notable shortcomings with Norwegian. We found the ship to be very relaxing with a good mix of entertainment options, public spaces like ... Read More
We chose this cruise based primarily on the itinerary. In summary we had a good vacation despite a few notable shortcomings with Norwegian. We found the ship to be very relaxing with a good mix of entertainment options, public spaces like casino, bars, pool, etc; and nice private spaces - our stateroom was the perfect size for our family of 3 (larger than the Celebrity cruise we took a few years back). Service onboard was generally adequate. Many guest facing folks were nice, and enthusiastic. However, there was a higher proportion of staff on this cruise who simply weren't as friendly as they should have been. Specialty restaurant waitstaff were generally underwhelming. Front desk / reception was a challenge (they were not able to help on really the only 2 issues that came up for us). Not only could they not help, but they definitely did not display empathy nor the desire to go out of their way to come up with creative solutions. Check-in in Hong Kong was not as described - we arrived around 12:30 and were issued a queue number, ended up waiting about 2 hours to get checked in and onboard. Once we were called to check in, the process was quick and efficient. I was surprised and uncomfortable with the fact that they collected our passports (and kept them) at the boarding door. I don't think this was communicated ahead of time, and in general was not something I felt good about. When I asked why this was happening, the woman literally laughed at me - perhaps a language/culture barrier problem but off-putting nonetheless. Food - was OK, definitely a mixed bag. Leathery bacon at the buffet - consistently. Ice cream machines that couldn't keep up with demand (serving liquidy soft serve). Chin Chin's was in general not tasty (we ordered 5 different entrees among 4 adults) and the only one that tasted good was the sweet/sour pork. Cagney's steak was supremely disappointing - meat quality was mid-market grocery store level (think safeway or albertson's "choice" cuts). The silver lining in this cloud was the notion that since the food wasn't great, we didn't overeat. Ever. I overheard other adults making similar statements. With about 3 days remaining onboard, we found there were some things they were running out of. No pineapple at the buffet. No lemons for iced tea. No sprinkles for ice cream. These seem like small things, but they are the little things that make a vacation great or less-than-great. Excursions - the selection was a bit thin. Too many similar outings to temples across the various ports. Would have been nice to have a few more cultural viewpoints that were more diversified. Also, our experience in Cambodia was not good - a beach with no amenities and a market with no amenities. Other tours were too limited in availability and we did not get our reservation in on time. The brightest shining stars on this cruise: 1) The cabin was large (we had a mini suite balcony - essentially one room with a curtain divider between the bed and the pull-out sofabed). Much nicer than our previous experience on Celebrity. The fact that it has recently been renewed I think helped. 2) Our 6-year old absolutely loved the Kids Club. We literally couldn't pull her away. The staff were all amazing, engaging, fun. Lots of great activities. This was our first Norwegian cruise and while we didn't hate it, they also didn't make a good enough impression on us to convince us to stop trying new cruise lines. Our next cruise likely won't be with Norwegian. Read Less
5 Helpful Votes
Sail Date: March 2019
We chose this cruise because of the itinerary although we had been to all of the countries that were on the itinerary as recent as on a river cruise in 2017 to Viet Nam and Cambodia. The embarkation took 2 1/2 hours of which was the ... Read More
We chose this cruise because of the itinerary although we had been to all of the countries that were on the itinerary as recent as on a river cruise in 2017 to Viet Nam and Cambodia. The embarkation took 2 1/2 hours of which was the longest embark that we had to endure after a long flight from US to Hong Kong one day prior. We were tired and hungry, but all of the restaurants were closed by the time we got on board because it was time for Muster. Our package included premium beverage, four specialty dining restaurants, unlimited internet, which was nice although the internet was crawling most of the time, and 120 free phone calls of which we used 55 minutes. We were extremely dissapponted to find out that we had to pay NCL $69 each to get a Viet Nam Visa and $89 each for a Cambodia Visa at embark. Of course, we were not aware of getting visas in advance because we planned not to get off in Cambodia because the ship only port one day there, and because we were in Cambodia 2017. The River Cruise Company advised us in advance that we had to get visa for Nam and Cambodia, but NCL did not. Moreover, Viet Nam charges $25 for its Visa; Cambodia charges $30, and it took us less than 5 weeks to get both visa. NCL charged $69 and $89, 3x the charge??? When several passengers asked the crews at the reception, one said because it was an emergency visas; other said to me because they “are merchant” visas. I pointed to that crew member the Viet Nam visa that was stapled to my passports in 2017 indicating that was a “merchant” visa, too, yet, I didn’t have to pay $69 and I got to keep the visa. I don’t know if that crew member got trained appropriately or he thought he could fool me into believing his feeble infor. On this trip, we had to turn in our Nam Visa on the last port day in Nam. So for those who want to keep it for souvenir are of our luck! The food in the Specialty Dining Restaurants was mediocre and poor in some instances. The restaurants’ staffs seemed trying but the execution was poor. At Cagney’s Steak house, I asked for a medium rare filet mignon, it came out rare. The server took it back, the kitchen recooked the steak that I already cut into instead of giving me a new one. What happened if I were sick with a cold or have some kind of contagious illness? Some thoughts for the management. Another incident at Chin Chin, Asian Fusion Restaurant, a line item on the menu, “Chinese Chicken...” one of the passengers asked the server, “what is Chinese Chicken?” The server responded with a laugh, “may be it’s small...” He then apologized later knowing what he said was inappropriate. Note for NCL management, there should be no Chinese Chickens, no American Chickens, and etc...on the menu. There were many more that we could name. In summary, we have cruised many times on large cruise ships and many more on river cruise ships, our experiences were better than NCL, which was our first time. We are not so sure if we want to give NCL a second chance! Read Less
17 Helpful Votes
Sail Date: April 2019
We booked a 10 day cruise from Hong Kong to Tokyo for some R&R and see some new Asian sights. Positives The cabin attendants were very courteous and helpful. The room was very clean and refreshed The ship was refurbished ... Read More
We booked a 10 day cruise from Hong Kong to Tokyo for some R&R and see some new Asian sights. Positives The cabin attendants were very courteous and helpful. The room was very clean and refreshed The ship was refurbished and everything is bright and current, yet somehow lacking excitement. Massage (deep tissue) was top rated. Needs Improvement Dining - Good with way too much more focus on quality at the expense of quantity/variety. I swear there’s a conveyor belt from the buffet to all the restaurants. You think you’ll get a choice steak at the Tsar’s restaurant, but it’s the same product as on the buffet. Yes, the desserts at the Tsar’s Palace are the same out of the box junk available on the buffet. Not a decent dessert to be had on board really, but the caramel sauce was delicious. With the exception of the lettuce, all fresh fruits and veggies were consistently of mediocre to good quality. I wouldn’t have eaten a tomato on that ship. Also try the buffet at the very end of the ship - keep walking back from the main buffet. Open air and very relaxing. Internet - Very Pricy but so so so slow. I had a need to log onto a secure website but never could get in as I kept getting timed out. Staff - hard working and try, but I don’t believe they’re empowered to provide customer service. I can say the staff, however, is trained to say they understand, but they can’t really do anything to address the issue. As an example, I had an urgent need to scan a signed document at 11:30 PM one night due to a legal matter. I really tried to explain the urgency of the matter at hand. The front desk advised that the staff don’t have external email accounts and only managers have external service. Again, I explained the urgency of my request and how limited I was 8,000 miles from home. “I understand, and I’m sorry.,” was the response. I asked for the manager, and the front desk was very reluctant to call. So, I gave up, took pictures of the document and sent them to a friend who cleaned them up before submitting them. Hours to send 11 pages. Did I tell you the internet was slow??? Excursion desk - We took every tour available. The tour companies were good. I put in a form to book a tour/transfer to Our hotel in Tokyo. The Excursion Desk called me at 6:30 PM to advise it was sold out and to go to the front desk to book a bus to Tokyo Station. The front desk said they stopped taking reservations for that bus at 4 PM. The excursion desk was somehow reluctant to help me with other options. . Read Less
11 Helpful Votes
Sail Date: April 2019
I was on a private charter of the Jewel from Hong Kong to Tokyo for a 10 night adventure. I had a balcony room to myself for the holiday. Boarding went smoothly but when it was announced that all the staterooms were ready, mine was still ... Read More
I was on a private charter of the Jewel from Hong Kong to Tokyo for a 10 night adventure. I had a balcony room to myself for the holiday. Boarding went smoothly but when it was announced that all the staterooms were ready, mine was still not. Even after I was allowed in, I had to call back the room attendant there was still dirt on the glass shelves in the bathroom. Not having a clean bathroom from the start was only the begining of a poorly run ship. I gave 3 stars because my state room was great and the entertainment was very good. One of our biggest complaints was the overt and racist "Washy, washy, happy, happy" in a mocking Asian accent, that were were greeted with when entering the cafeteria at every meal. How insensitive! Our Asian friends, and this cruise originated in Hong Kong so many were on board. Were horrified as we were to find out that this is a NCL saying and the crew are required to say it. I reached out to NCL on Facebook messenger and I could see they read my concerns but never responded! After a 12 million dollar restoration you expect things to work. There were so many things broken and not fixed it became was a joke. We asked every day for the lockers in the spa to work. Were told that no one had complained and they all worked, but the attendant who came to help us could not use them either because they were broken. We were told every day that no one had complained even though they took my room number every day when I said something. In the cafeteria the coffee and expresso machines were out of order most every day and when we said something were were told to go to the end of the ship for the one working machine(it did not work either). Mexican food day, there was no tortillas and asking for guacamole was like pulling teeth.. Seriously, Mexican group was very angry.. as were we..They were so stingy with tortillas we were only allowed 2 each and one teaspoon of guacamole. I made the girl angry by demanding more.. I wanted some for my tortilla chips and salsa.. which had no spice or heat. We tried the main dining rooms, but the service was so bad and the food either over cooked or just cold(cold french fries with a cold not edible steak) That was after the fish I ordered was so dry it was not edible. We had a table of 8 one night and the food came out so slow for some of us that many of our friends had finished dinner and desert by the time we were getting our main meal. It was inexcusable. We finally had a good meal at Le Bistro after the Restaurant's manager personally took us there and paid for our meal and wine as he was so embarrassed! The Brazilian restaurant was also very good, But you had to pay for that. We ate at Tapanyaki the first night and it was a joke! The "chef" did a song and dance and tapped spatulas, many of which he dropped! The rice was not edible as it was so salty and the meat was tasteless. We had to ask for salt for that! We were rushed through the meal that should have been a show. I wasn't even able to finish my food as they wanted to move on.. The entertainment was good but the drinks were a joke. They upcharged and seemed to forget what the price was inconsistent from each server and each bar. They poured premium even if you asked not and still charged your room. You asked for well drinks and they poured premium! The shore excursions were poorly run and often the guides level of English was not understandable. Mostly a waste. My bed was comfortable and the water pressure in my shower was impressive, but you could not pay me to get on another NCL ship. My whole group lost weight as often the food was terrible. We would head to get chocolate ice cream soft serve 4 times a day to keep the weight on. But even those machines didn't always work and it was not easy getting anyone to pay attention to take care of simple things. We thought the ship was a floating Denny's. Even that food would have been preferable. I paid over $5000 for my own balcony on a 10 night cruise. That works out to $500 a day, for that money we should have had good food! Read Less
Norwegian Jewel Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.8
Entertainment 4.0 4.1
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.8
Enrichment 1.0 3.4
Service 3.0 4.1
Value For Money 4.0 3.8
Rates 3.0 4.1

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