5 Hong Kong Luxury Cruise Reviews

We are avid cruisers (7 lines) and this is our 4th with Seabourn. This was suppose to be our 'celebratory' 40th wedding anniversary dream vacation! The corona virus situation was a fast paced, evolving situation which we ... Read More
We are avid cruisers (7 lines) and this is our 4th with Seabourn. This was suppose to be our 'celebratory' 40th wedding anniversary dream vacation! The corona virus situation was a fast paced, evolving situation which we were acutely aware of. We landed in Hong Kong, our start point on Jan 31/20. The WHO had declared the Corona Virus a "global health emergency" the day before. Seabourn had 48 hrs to advise their "valued guests" as apparently their "top priority is safety" and give us the OPTION to either cancel or rebook. Instead, they ignored our emails and on embarkment, we were told that if we didn't get on the ship (docked next to the 'Westerdam' in HK), we would be forfeiting our $40,000 vacation. Ultimately, once we set sail, we ended up being denied entry into 4 out of the 6 countries in the 'red zone' we had paid and booked to see and only saw 2 of the 13 ports of call on our original itinerary. At the 11th hour, only after most passengers had voluntarily opted to get off early in Singapore, Seabourn outright cancelled the 2nd segmont of our cruise. This was a blatant, underhanded way to mitigate their losses and be compelled to cash refund those passengers. Very bad optics!!!! Seabourn's response . . . they were following CDC guidelines. Not other cruise lines!!! Throughout our 'relaxing' ocean voyage with mystery ports, we got a total of 4 'revised' itineraries. All the while, we were anxiously watching the "Diamond Princess" sage unfold realizing full well that this could be us!! To compound the crisis, after multiple meetings on board with senior managers/captain and a sea-to-shore call to corporate office in Seattle on Feb 14, Seabourn's "goodwill gesture" was to offer us a "future cruise credit". Not at all satisfactory!! The measure of any good company is how a crisis is handled. Not 'IF' but 'WHEN' problems arise . . . deal with them. The Covid-19 was not Seabourn's doing . . . but the mishandling definitely is!!! Strong leadership with a solid moral compass was not demonstrated. Lack of PROMPT and FAIR communication!! Very much resent putting our health at risk (have had pneumonia X2) plus avoidable, unnecessary STRESS!! And then to be offered a return air on CHINA AIRLINES back to Vancouver . . . really?!?!?! Very, very unhappy!! Seabourn rolled the dice and is hoping that the mostly senior, European passengers are complacent!! Not this one!! Certainly not what one would expect from a 6 star ultra-luxury cruise line!! Read Less
Sail Date February 2020
Our holiday was for myself, my husband and my three sons (17, 22 and 25) in two parts booked through cruise.co.uk. The first part was a 10 day, all inclusive tour around China. Our second part of the holiday was a seven day cruise ... Read More
Our holiday was for myself, my husband and my three sons (17, 22 and 25) in two parts booked through cruise.co.uk. The first part was a 10 day, all inclusive tour around China. Our second part of the holiday was a seven day cruise aboard the Voyager of the Seas which we boarded at Hong Kong. I have cruised many times with Royal Caribbean and have, in fact, been on this actual ship. All previous cruises have been excellent and of an equally great standard that I have come to expect from Royal Caribbean. On this part of the holiday we were joined by my parents who had travelled separately to Hong Kong in order to enjoy the cruise with my family. At no time were we informed that this ship was about to go into dry dock for a major refurbishment and serious repairs STATE ROOMS When booking this holiday with cruise.co.uk, we explained that while we were happy for my three sons to share a room, they were adults and, putting it bluntly, quite large! Adam understood our requirements and sold us a balcony grade cabin for myself and my husband and a panoramic suite that could sleep 6 for my three sons to share. At the time of booking Adam explained that he could not get a room number for the panoramic suite although he guided us to the ‘deck plans’ and explained it would either be state room number 1804 or 1814 on deck 12, just a few doors down from our state room. He explained that although room 1814 was officially a disabled cabin, it had much larger floor space so would accommodate my three sons. On our invoice, we were never provided with a room number for this room. We paid more for this room as it was so much larger. Upon arrival on the ship, my sons were allocated room 1852 which while panoramic, was not a suite that slept 6. The staff told me it could sleep 4 although we soon found out that with only two beds and one small sofa that could only be converted into a single bed, it only could sleep 3. The floor space was exactly the same size as our balcony grade cabin. The staff were very unhelpful explaining that there were no other rooms available as the ship was full to capacity. We later found out that there were actually 400 rooms unallocated on that ship that week. We believe we were miss sold this room under the pretence it was bigger than the balcony grade cabin and could sleep 6 people. We most definitely paid more money than our balcony grade cabin which was the same size. We expect to be reimbursed for this. LIFTS We were on the 12th deck so obviously lifts were a necessity. On day one, all of the panoramic central view lifts were suddenly covered in a green netting that stretched from the top deck to the bottom. We were informed that they were being repaired. We established, by talking to the engineers and taking photos and videos that these lifts were NOT under repair but were actually being ripped out in readiness for the ship to go into dry dock in a week’s time. Two of the other lifts didn’t work at all and one of those broke down completely within a couple of days. One lift wouldn’t go passed deck 10. Being on deck 12, I’m sure you can understand the inconvenience this caused not to mention the sight and noise of workmen carrying out a complete rip out right in the middle of your holiday FOOD - Windjammer There are many areas where food can be obtained and the Windjammer Restaurant is the self service restaurant on deck 11. The food looked plentiful and nicely presented however, it was nearly all cold and on occasions, undercooked. We were told that hot plates were no longer working and some of the ovens were soon to be replaced. This response did not help us in any way at all. My husband was continually frustrated to get a plate full of food, find a seat to sit and eat it, only to find it cold and disgusting. It was then that we noticed the lack of staff in the restaurant. Plates were not getting cleared away from tables, spillages were having warning signs placed over them but not getting cleared up and the water/tea station was continually unmanned. FOOD - Johnny Rockets We decided the only way to get a decent hot meal would be to pay the additional price in order to visit one of the 4 speciality restaurants on board. Unfortunately, this was also a disaster! We visited Johnny Rockets - a burger bar restaurant with a $10 surcharge. The place had few customers, the waitress spoke very little English and the chef was busy fussing over one beef burger when we walked in. We sat at the counter and tried to order - the waitress could not understand why we would want our fries WITH our burger - surely we would want them as a starter? We looked around and could see other guests munching on just chips and overheard them all complaining about when their burger was going to be served. This restaurant was advertised as an authentic, American burger joint yet the staff had absolutely no idea how burger and fries were meant to be served and consumed! We waited 25 minutes for the chef to cook the burger - we watched as he used his spatular to scoop up a raw chicken breast, slap it on the griddle next to our burger and then proceed to turn our burger with the same spatular. I don’t think any more needs to be said about Johnny Rockets other than it was a total let down. Again, staffing seemed to be the issue. FOOD - Sapphire Restaurant We had booked my time dining. This means that you can reserve a table the day before. This is a practice that I have often used and has always worked efficiently in the passed. On this cruise however, the queues of guests outside the restaurant all waiting to be taken to their pre-booked table was ridiculous!. You expect queues outside the other restaurants when there are allotted seated times - often a hundred or more guests would be waiting for the 6pm sitting and would then all be let in at once. But you do not expect this in the ‘my time’ dining room. Yet again, lack of staff was the issue. Once shown to our table we again experienced a lack of staff - no wine waiter or water waiter. I got up twice to get my own water. The one waiter we had was very over worked. When food arrived after a long wait it was often cold and inedible. We complained several times and eventually the restaurant manager, Ellen came to our table and listened carefully to our grievances. We told her we would be unable to risk eating in the restaurant again and would have to purchase the food package which enabled us to eat at the speciality restaurants at an additional surcharge. Ellen almost begged us to give her another chance to prove the restaurant was worth another visit so two days later we tried again. Firstly, the seven of us were showed to a table that could only sit five people comfortably yet they had squeezed seven place settings on. We complained and were moved to a table that could comfortably seat 12 guests although was only partially laid up for eight. Again, we had to serve ourselves water and again the wine waiter had to be called and called and when he finally arrived asked US to write what we wanted on his pad as he couldn’t understand English!!! Our meal was late and the starters were cold. We complained again but was told this time there was a severe shortage of staff and that everyone was doing their best. This was really not acceptable and made our complete dining experience on the ship appalling. FOOD - CHOPS GRILLE As the food and service was so appalling on the ship, we had no option other than to pay (at a considerable cost of £380 - invoice enclosed) for a ‘food package’. This entitled us to eat at the three main speciality restaurants over three nights. Unfortunately it appeared that most guests had the same idea so Chops restaurant was so busy we were only able to book the whole family in for one of the nights. We wanted to book for our last night but they had already filled their books by day two of the cruise!. Our experience in Chops was what we would expect from Royal Caribbean - food was beautiful, staff attentive and service fast. What a shame the rest of the ship couldn’t be like this and what a shame they were so booked up that we couldn’t enjoy good food on our last night FOOD - IZUMI Another of the three specialist restaurants was Izumi, a Japanese restaurant. Food here was very good - we noticed most of the staff from the Captain’s Bridge were in there. Unfortunately service was appalling. It took ages to get a drink and even longer to get the food. We wouldn’t have eaten in there at all had we been able to get a table at Chops FOOD - GIOVANNI’S TABLE The last on the list of the three specialist restaurants. Menu seemed limited and again service was far too slow. Our booking was for 8.30pm but we were left standing for 15minutes while the maitre d took someone’s order. Again, short staffed. STAFFING After realising that most problems encountered on our ship were due to staffing, we decided to complain at the main desk. Queues here were always long but after a 30 minute wait we were finally seen. It was established that the ship was seriously understaffed due to another cruise liner enlisting the more experienced staff in order to ensure their maiden voyage did not receive any criticism! We were assured that the staffon board were qualified although some were new to their positions. When we started speaking to staff, it came to light that a large proportion of staff had originally been ‘cleaning staff’ who had been bumped up recently to fill in for the short fall in serving staff. This would account for the amount of staff unable to communicate with us due to their lack of English. It would also account for the poor service being received in every area of the ship. In the spa area there was only one hairdresser working and he informed us that he had originally been contracted to work until December but had only recently been told that the ship was going into dry dock so would be leaving his position then. He said that the other hairdressers and spa consultants (there was only one who could give pedicures) had all left the ship back in Hong Kong SHORE EXCURSIONS One of the most important aspects of a cruise is the shore excursions. These excursions are advertised a few weeks prior to the cruise departing via an online brochure. The information available is fairly minimal. It should be noted that most excursions were marked as ‘booked’ before we even boarded the ship. It was established, once on board, that this wasn’t the case but unfortunately led to unreasonably long queues of guests trying to book tours at the tour desk. As it was unclear which tours would be the best to choose, we decided to attend the one hour meeting held on the first day in the ship’s theatre. This meeting is normally held by the cruise director where they explain in detail the different tours available, show a video of passed tours and generally help sell the excursions. If you are unable to attend this meeting, there is always a video on loop on your state room television. Ufnfortuanlaty, our tv didn’t work at first and once it did there was absolutely no mention of any of the tours on any of the channels - we complained at guest services but they were unsure what we were talking about. I assumed that possibly cruising to Vietnam was quite a new thing for Royal Caribbean and they were yet to produce a promotional video (?). Whilst still unsure what tours to book, we decided to attend the meeting in the theatre - this was a total waste of time as the cruise director was not on board. As a replacement, we were presented on a stage with a gentleman that spoke very little English. He embarrassingly read through the information brochure we had been given and showed some photographs that were also already in the brochure. He could provide no additional information and was unable to sell any tours. We complained to guest services who explained that the main tour manager was not on board the ship. All of the tours were very expensive so we wanted to choose the right ones. There were five of us (seven including my parents) so this could prove to be a costly mistake. We queued at the ‘shore excursions desk’ but was greeted with another member of staff, who while friendly, really didn’t have a clue about the difference between the excursions. It was quite apparent that Royal Caribbean were also using the cheap option when it came to docking the ship and rather than dock at the more expensive ports, were docking at the cheaper more industrial sites. This in turn pushed the price of the tours up as buses had to be taken with at least a two hour journey to get to any destination. To add salt to the wound, on our final day at sea, once we had sailed well away from Vietnam, the tv in our state room started to show videos of the trips we could have gone on! It was such unnecessary incompetence and due totally to a lack of staff CLEANLINESS OF THE SHIP When a ship docks and guests disembark for a day’s tour, it is normal practise to clean the boat and carry out necessary repairs whilst all is fairly quiet on board. This did not happen once during our whole cruise. It became quite obvious that no one gave a damn about the condition the boat was in or the cleanliness of the boat. Windows were left filthy and rust was evident everywhere. The ceilings in the main dining room were damp and stained and gave a general impression of a very unhygienic area to eat. Plates, cups and old food was constantly being left lying around and tables were rarely wiped. As well as the lifts being out of action there was also a problem with the air conditioning and constantly we would be tripping over portable air conditioning units placed around the ship. The outside of the ship was a total mess too and not once was the pully system lowered to clean the outside windows or ship. It was also very noticeable, as a previous guest with Royal Caribbean, that no effort was being made on the ship. No speciality events were on offer or any of the little extras that are normally available to guests. Small things like changing the ‘day of the week’ plate within the lifts was never done - each lift had a different day in it! It was made so very apparent that all the staff just couldn’t wait to get off the ship as they were feeling very overworked and harassed. We frequently heard guests being rude to bar staff simply out of frustration at not getting served. We had purchased the drinks package at a total cost of £1200 but it was useless trying to get a drink within half an hour. Where a bar would normally have at least four or five working, there would be only one. All the above is understandable for a ship about to go into dry dock but totally unacceptable to guests on board who have paid full price and expect the best attention, top quality food and comfortable and beautiful surroundings. What was most certainly not expected nor acceptable was shabby, poorly maintained surroundings, substandard food and poorly trained, inattentive staff. I ensured that I followed the complaints procedure and at every chance made my grievances known. A member of Royal Caribbean staff, on my very last day of cruising, offered to send me and my family a voucher off a future cruise. This offer was declined as I felt it was insufficient compensation. Regardless, the vouchers have been sent through to my email address and I, in turn, have returned the email rejecting these vouchers. I find the offer of the vouchers particularly insulting as one of them was for £1. I believe I did not receive the holiday I paid for so I have made an official complaint. I am seeking full compensation for loss of enjoyment, inconvenience, disappointment, loss of value and out of pocket expenses. I included photographic and video evidence in support of my claim and also some of the receipts for out of pocket expenses. I am hoping they respond within 7 days....we shall see Read Less
Sail Date September 2019
My father chose this cruise for our whole extended family to celebrate my maternal grandfather's 92nd birthday. Our party was 21 people. Before I start going into all the inadequacies of this cruise, I have to give a shoutout to ... Read More
My father chose this cruise for our whole extended family to celebrate my maternal grandfather's 92nd birthday. Our party was 21 people. Before I start going into all the inadequacies of this cruise, I have to give a shoutout to the good parts: 1. The Head Waiter Maximino Mondragon was super helpful in securing mutliple tables close to each other for our 21 people at the champagne brunch (extra charge). I went ahead the day before to confirm that we would be coming--it was held during an at-sea day, and Maximino confirmed our tables and promised me he would save us tables. On the actual day, when we showed up, Maximino was not immedaitely available, and his boss and all the other staff basically refused to seat us until ALL 21 of us were there--he was going to make us stand in the hallway to wait! Luckily, when I asked for Maximino, he came and fixed everything. But how we were treated by other staff was typical on the ship--I felt like we were in 1980s Communist China, where they had no clue what customer service was. We had gold card status, and we were herded around like cattle. 2. The Wonderland restaurant food was excellent (extra charge). Everything else about this cruise was terrible. I will never come back to a Royal Caribbean Cruise again (and I will certainly exert my influence to my family not to return.) We have gone on several Crystal Cruises (Symphony and Serenity) and they were a world apart. List of things that were inadequate: 1. The spa experience. My mother and I booked for massages. We showed up 15min early to the spa and were led straight to sit in a waiting area--where the fridge was empty with nothing to drink, nor fruits, nor snacks--unlike any other spa (on land or ship) I have been to. We were never taken to a locker room to change into robes or anything. Our time past and no one came to get us. I finally had to go back out to the check in/out area to tell them no one came for us. Then the lady at the front ran back, and 2 masseuses came to collect my mother and I to the massage room directly where we were directed to take our clothes off and lie on the table. The massages themselves were adequate. However, after our massages, when our bodies were covered in oil, the masseuses asked us to put our own clothes back on and go back out front to check out! So, we asked for bathrobes and slippers and a locker room. As they were leading us (now in bathrobes, grabbing our clothes and shoes and socks) towards the locker room, I mentioned that I was surprised that we weren't led to the locker rooms to put our clothes away and to get bathrobes on first. The masseuses answered that the reason was because we never asked for a locker when we checked in! "we do not advertise the availability of lockers, because we don't have enough of them"--that was the answer! We have subsequently talked to other spa guests and they had similar experiences! Elemis is supposed to run the spa--and I am shocked that it was so poorly managed. Needless to say, I have felt no need to return for any more services. 2. The food: as gold card status members, we had access to this special dining area (Coastal Kitchen) right next to Windjammer--the buffet place. We had to get through throngs of people in line to get to this place, which was uncomfortable enough in and of itself. The food that was served in Coastal Kitchen--the breakfast--was inedible. Bread was cold and hard and the congee tasted like dishwater. Needless to say, I never went back there for another breakfast. 3. My parents were in one of the premier cabins in the rear of the ship with an open loft like floor plan. Every time they have asked their concierge for anything, the answer was no, we can't do that. They were rationed 1 bottle of water per person per day (my sister and I were in the next step down cabin, still gold status, and we were given 1 bottle of water per person the entire cruise). Just as a comparison, my parents had the premium cabin in Crystal, and their concierge gave them a bottle of cristal champagne a day. Obviously, the price point was quite different, and we weren't expecting the same level of service and amenities, but the rationing of water was sad. There was 1 day when my parents' neighbors must have ordered room service. When these guests were done with their meals, they left the trays outside in the hallway (appropriately), and theses trays stayed out in the hallway, not taken away, for HOURS--almost 12 hours. My parents and I were joking we wished we took photographic evidence. 4. Reclaiming our passport: with gold card status, we were told that we could claim our passports in the Concierge Club at a certain time. I went to the Club during that window, and there was no one at the desk in the Club! I waited 20 min and decided to call the concierge using their phone--and it rang right at the desk! At least someone answered the phone. Apparently, they had some difficulties with 1 passenger's passport and they had to go fix the problem--and they're very sorry but they will be back in 10min. I waited another 25min before they showed up again (total wait time: 45min). It is shocking to me that they do not know to either get someone else to cover the desk if one of them had to run off, or leave a notice or something--if I did not call, I wouldn't know if I went to the wrong place, or how I could reclaim my passport! There were multiple other instances where poor management and poor service was the norm. It was SHOCKING. Read Less
Sail Date November 2017
We have previously traveled on Oceania. Nautica is an ancient ship that should be retired. Bathrooms are horrific. Food and service were poor. Room service served rotten bananas, brown lettuce. Dress code not enforced in main ... Read More
We have previously traveled on Oceania. Nautica is an ancient ship that should be retired. Bathrooms are horrific. Food and service were poor. Room service served rotten bananas, brown lettuce. Dress code not enforced in main dinning room. Folks wore flip flops, torn/dirty sweatshirts. Dining room drapes were wrinkled and dusty.Mold on shower curtain in bathroom. Staff appeared to be poorly trained as compared to previous cruises with Oceania, bu tried very hard to be helpful. When a crew member was asked about staffing he commented that Oceania had "moved crew members around to newer and bigger ships." Spoke with high level management person, while on ship, and he agreed with me, regarding problems, and we did receive a credit of thousands of dollars toward next cruise. That demonstrates, to me, that management is acutely aware of the problems. Why else would the company compensate me for my observations? Oceania management either does not want to or cannot improve the situation. Our belief is that since being bought by NCL that the organization is "milking the cash cow." That is to say that management has cut back on services, quality of food, and ship maintenance, in terms of quality and comfort for passengers, Read Less
Sail Date February 2017
It was my first cruise with Azamara, the first of two cruises booked with them. I didn't enjoy any single part of this cruise and feel "ripped off" as I did the last time we travelled with RCI. There were some points that ... Read More
It was my first cruise with Azamara, the first of two cruises booked with them. I didn't enjoy any single part of this cruise and feel "ripped off" as I did the last time we travelled with RCI. There were some points that were good, these being a nice cabin, nice ship, good service, good organisation at ports. Now for the bad points: The day time activities were beyond poor; a few trivia quizzes on sea days and two uninteresting lecturers, one talking about the past history of the ports being visited and one discussing whether China was defensive or aggressive. Certainly not topics that most women onboard would want to attend and not interesting to me. The entertainment by the visiting entertainers was reasonably good but the shows put on by Eric, the ships entertainment director and the ships singers and dancers was poor. I was fed up of seeing and listening to the narcissic Eric at every end and turn and the singers overall were far too loud and the words of unknown songs could not be distinguished. Overall, other than the visiting entertainers, the routines were amateurish. The guitar player was too monotonous and the ships pianist whilst good on the one night he played in the theatre but for the rest of the time was mundane. Few people attended the Living Room after 9:30 pm so dancing was none existent. It seemed to me that most people went to bed early. The ship in the evening was dead. However, what really upset me most was the poor quality of the food. My wife, daughter and daughter in law are all excellent cooks and we all enjoy quality food. My grandson is a trained chef and his chef uncle on the other side of the family has cooked not just for me but for Margaret Thatcher, The Queen, the late King Hussain of Jordan and Sir James Goldsmith. I know what represents good food and this didn't come anywhere near the mark. I don't believe the chefs are chefs, they are poor cooks. Breakfast was OK in the Windows restaurant although there was no Finnan Haddock and no Kippers. Lunchtime on sea days in Discoveries restaurant was uninspiring so most meals were taken in Windows Cafe. This was also disappointing as no meals were enjoyable. it was just food. Individual bowls of tomatoe, cucumber, onion, peppers and chicken served one day were in my opinion used the following day by turning them into a special salad using all of the same components. On several nights there was a theme, Indian, Morrocan and British. I decided to try the British night, my home country. Fish and chips were on the menu but I have to say that there isn't one British fish and chip shop who would offer the meagre portion of fish served by the server. There is more fish in a half a fish finger and the server then asked "Do you want one or two pieces". It was clear to me that the ships budget is limited in cost. Pasta and chicken dishes in Windows cafe and Discoveries restaurant predominate the menus. On the day of the barbecue it was held indoors. I asked why and they said it was the likelihood of rain but it was a sunny day and as we were only a few days into a long cruise it could have been postponed to another day but wasn't. There was not one single barbecue item, not a single sausage. Inferior chicken was offered wrapped in breadcrumbs to disguise the bone and gristle. A poor representation of a real barbecue. On another occasion in the cafe lamb hock was offered but since when has a lamb hock had a knee joint? After a few days of poor food I confronted the two Head waiters but it didn't make any difference. The menu in Discoveries restaurant is basically 75% the same every evening. So called specials make up the rest. Yet on one evening there was two chicken dishes and two broiled New York Steaks so limiting the choice further. One night I had the seafood soup. On the following night I had a different seafood soup but it was the same one as the day before: one prawn, one mussel and some clams. On the last night I had a lamb hock. I don't however believe it was lamb as the bones were far too big for a lamb and more likely to have been mutton. This was not five star food, I have been served better food in a works canteen. There was no sirloin steaks, no rump steaks, no steak Diane, no Tounedos Rossini, no cod loin, no chateaubriand. I have had those on other ships along with first class enrichment lectures and entertainment at less than half the price paid to Azamara. Since when has skirt from the bottom of a cow been served as a steak? The coffee in the Mosaic cafe was poor and several other people commented about this. Finally why do professional cocktail makers use measuring cups when dispensing the components of a cocktail when on Azamara the components are dispensed without regard to using the correct measures? Every drink served varies from the last one. All in all a thoroughly unenjoyable cruise. Whilst on the ship I contacted my travel agent and cancelled the second paid in full future cruise on Azamara. I will never travel with Azamara or RCI ever again. Read Less
Sail Date December 2016

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