16 Hong Kong Luxury Cruise Reviews

I am writing this review after a 3 day pre-cruise itinerary in Hong Kong and first full day, while fresh in my mind. I will add further updates. The airport pickup and transfer well, even though they were not prepared for 4 people with ... Read More
I am writing this review after a 3 day pre-cruise itinerary in Hong Kong and first full day, while fresh in my mind. I will add further updates. The airport pickup and transfer well, even though they were not prepared for 4 people with 2 pieces of luggage with carryons each (although that is what we told them we would have). The Langham Hotel was excellent in all aspects - location, rooms, breakfast provided. The first day tour was just hotel transfer to the hotel, but we booked our own private tour which was great. Day 2 with Regent was really sub-par, made worse by rainy, cloudy weather. Nevertheless, we stuck to the itinerary of a train trip to the top of Victoria Peak for the (non)view (we went to the top to re-board our bus and spent no time there). Then on to our lunch at Stanley Market (which was a pretty poor example of a street market compared to the center of Kowloon). We ate at an authentic buffet lunch of —— German food in Hong Kong! Day 3 was a long trip to Po Lin Monastery (of course the cable car was closed) , a better than expected vegetarian lunch, then a visit to tourist trap Ngong Ping village. Pretty lame day - definitely best to explore on your own and set up private tours. The mid-cruise feedback form was filled with issues. We have not heard back from the crew - do not believe the “commitment to excellence.” They are committed to apologizing and being empathetic, as they have much practice from what I have heard from many other cruisers. More specifics: 1] The towels placed on the poolside chairs are changed once a day. If someone is lying on the towel and leaves, the towels are reused for the unsuspecting next poolside guest. 2] First day of the cruise (we paid plenty extra for alcohol included, but no Riesling wine (they did find one bottle for the 12 day cruise) and no Pina Colada mix ( after 9 days they did get off the ship to get more mix, but ran out after 1 day). 3] Salad poolside is served warm - not kept on ice or refrigerated. The salad plates are hot, also not kept in a cooler. Who really wants warm salad? 4] Same for the sodas. Warm Coke cans are opened - so they are not carbonated well. Poured over ice results in flat, diluted soda. I’ll stick to water, but it is warm if you want it from a bottle (or boxed water) - only water from the ship is cold (gee - wasn’t it brown water in my room)? Even refrigerator in room barely kept drinks cool. 5] Although I had expected great service due to a smaller ship with a high staff:passenger ratio, I felt that the service was really poor compared to Oceana. At the buffets, people were leaning over food and mis-handling the serving utensils (not very hygienic) similar to any Golden Corral in the U.S.)- as opposed to being served by gloved staff. It frequently took my asking servers multiple times to bring me drinks, bread, etc. Sometimes I just got up to do it myself. 6] The food menu is pretty extensive - which is good. The food is generally good (although I personally did not think it was uniformly good, but I did have alternative choices) - not as good as the restaurants I had experienced on Oceana but much better than Royal Carribean. Prime 7 is very good. The staff in the Italian buffet are understaffed and running around making it a hectic, not relaxing dinner, but better the second night. 7] When going on tours, only warm water is handed out when leaving the ship. Cold water is not routinely given out on the buses. Generally, the tour buses are good, the tours are pretty average to sub-par. 8] Now at day 10 after completing Bangkok “2 day“ visit. Rather than dock in Bangkok as was in the original itinerary, we docked 2.5 hours away in Laem Chabang. The excuse was low tide (we found out after boarding, others found out 1 week before). I am sure the real reason was it cheaper, as there were no other cruise ships in our port and other cruise ships were docked in Bangkok at the same time. The times of our docking did not change, so there was no way to reasonably go to Bangkok on day 1, with the “alternative offered was to go to Bangkok on day 1 (and at my own expense) book a hotel room and book my own tours to return on day 2 at 1:30 PM. On day 2 we left at 6 AM to have a very rushed visit to the Grand Palace, canal ride on the Chao Phraya river and a buffet lunch at a Sheraton hotel before returning at 1:30 PM - spent more time driving than touring - 2 days wasted in Thailand. I need to come back another time to actually visit the sites and see Bangkok! The entertainment has been better than expected. Staff are pleasant and very apologetic. When we explained our concerns personally to the ship General Manager, she was understanding and apologetic, offering a laughable $750 credit toward a future cruise, with no adjustment to the top dollar price of this cruise. With more protests, we were offered $750 each current cruise credit or $1500 eachfuture cruise credit. 9] The regular internet is very spotty, which I have found. To be fairly typical at sea. I paid for the upgrade to streaming internet, but became good friends with the internet guru with my daily visits due to inability to access the internet, and inability to stream (I tried to video stream a Peloton 45 minute exercise program, which worked for 12 minutes during my 45 minute exercise period). Other sites would not stream at all. Finally, I was told I would not be charged the $120 for the fast internet access I was not receiving). The good parts of this cruise: 1] The staff are friendly and try to be helpful, but are poorly trained (not their fault) and are limited with the ability to fix issues with a ship that should be taken out of service. The 10 day dry dock is not going to repair all the issues with the ship. They did try hard to address the many issues. 2] Bed is comfortable. The suite is comfortable (excluding the smell, toilet and brown sink water). High beds had plenty of storage underneath for big luggage. 3] Good quality entertainment. 4] Very good food and food choices. 5] We received a credit in order to book our own air travel, and were met in a timely fashion at the airport. Luggage transfers were seamless and done well. 6] Itinerary was good (better than the ports actually docked or the time allotted for touring). 7] Although it took great effort, we did receive $ credit. It did not make up for the lost time and aggravation of our vacation, but at least it was a token acknowledgement that there are major issues with the ship that were known beforehand but not publicized. We paid for a Ritz Carlton , and got a Motel 6 (sorry to Motel 6- as I am sure they have clean water in the bathroom Read Less
Sail Date March 2019
Just completed a 12 day cruise on the Navigator and was very disappointed. We had sailed on Regent before (although 20 years ago); our most recent trips had been mostly on Crystal, and our expectations were very high. First of all, ... Read More
Just completed a 12 day cruise on the Navigator and was very disappointed. We had sailed on Regent before (although 20 years ago); our most recent trips had been mostly on Crystal, and our expectations were very high. First of all, the ship is very old....definitely at the end of its life in spite of a major refurbishment just three years ago. There is a musty/moldy smell in many areas of the ship (my wife is highly allergic to mold), and there are many signs of aging, including malfunctioning A/C in many of the cabins. Service was mostly perfunctory, at best. This may be, in part, due to the fact that this was a segment of their "World Cruise" (nearly half the ship as on for over 130 days), so non-World Cruisers were definitely second-class citizens. The staff would fawn over the World Travelers, but, other than our stewardess, no one seemed to know our names. Communication was extremely poor. The cruise director, Jamie, seemed to be mostly MIA. He was even absent for the opening meeting with all new guests...just a voice over the speaker. My experience on this ship has made me rethink ever cruising on Regent again. I don't know if was this ship, or whether Regent is in decline. Read Less
Sail Date March 2019
We chose this particular cruise because on my bucket list was SE Asia...Everyone spoke so highly of Viking we took a chance. This particular trip included air fare, a bonus for us. Viking made the arrangements and as we started ... Read More
We chose this particular cruise because on my bucket list was SE Asia...Everyone spoke so highly of Viking we took a chance. This particular trip included air fare, a bonus for us. Viking made the arrangements and as we started to realize that we were losing two days of the trip (as of that time) we tried to change well ahead of the sail date. We were told it was too late unless we wanted to spend another $2000. That I could have done on my own. We get into port after having an extremely long flights to get to Hong Kong. The trip to the port got us on the ship about midnight. We had made an excursion for the next day. With jet lag, sleep was impossible so I was up all night and went on the excursion. BTW, if you are in a port more than one day...the so called included excursions are the same for all the days. Of course you can pay for another excursion. Trying to keep this as short as possible... The next night we went to our reserved Dine that had to be made way before we traveled. Our reservation was for 9:00 ...My boyfriend got a call at 8:15 if we had cancelled our reservation ..He said no and they told us they could take us earlier. This restaurant was supposed to highlight foods from the area visiting. That was so untrue. We were seated and immediately served the first couse. As an aside it was awful..We were served wine...Before we had an opportunity to "savor" the wine a second glass of a red was served, must breathe...We were so rushed through what was supposed to be fine dining experience, we actually asked them to slow down. They did not. They served dinner as if we were holding them up. Apparently we were as they started to clean up all the tables around us as we are trying to ascertain exactly what we were being served. I being very tired and frustrated started to cry and ran out. It was an experience...I give them that. I could go on forever, but every port was hours from towns that were not worth seeing and tours that were highly inflated in interest. We could not go to places we wanted to see as the drive time between the port distances and places of real interest would take more time to go and come than spend any time. Haikou and HaLong Bay were at best boring and out of range with travel to go to other places of interest. Of course these are our assessments, but reflect many of the other travelers we met. So on day three/four, I asked for the Viking guanantee as I could not make arrangements to get to where I wanted to go on the cruise. ...We spoke with General Manager who worked at finding us a way to take an excursion we found on Trip Advisor as opposed to another Viking tour. Of course he talked me out of taking the Viking Guanantee, knowing I would pay for my way as the guarantee spells out. I really could go on forever, but aside from losing two days of the actual trip, we also lost another day in Bangkok as the ship needed some repairs and we could not get back on in time to make our flights. Some of the tour guides went out of their way to make what was truly boring more enjoyable. I really could go on forever, but if you are not interested how the Chinese are making Sihanoukville, Cambodia into the next Macau for 2 days as they are exploiting the Cambodians...Do not take this trip...and I really could go on...and on...Oh one last thing, for those of us who needed to make flights they arranged a day room at the LeMeridan...and printed out the wrong address. We had to pay to make it to the right address..LeMeridian personel went out of their way to accoummodate us in Bangkok and for that we give them 5 Stars, LeMeridian that is! We had a total of 6 hours in Bankok...Also our trip was not 26 days..but theoretically..we spent a great deal of time going to no where places...I may not sit in the sun...So finding shaded areas was excruciating. I do have a letter of apology and/or disappointment from Viking. I will share that with them. Thanks for listening. Read Less
Sail Date November 2018
We chose this ship for a very special holiday. It was our 55 wedding anniversary and my wife birthday and my 80th. We paid top money for a good kabin.We paid £16.500.00 For the trip. Flying to Hong Kong and sailing back to Southampton.The ... Read More
We chose this ship for a very special holiday. It was our 55 wedding anniversary and my wife birthday and my 80th. We paid top money for a good kabin.We paid £16.500.00 For the trip. Flying to Hong Kong and sailing back to Southampton.The facilities on the ship where all overcrowded. The buffet in the day was good that is when you could find a table. The evening meals were very poor. All the excursions where expensive The drinks were.The was an outbreak of the novo virus which I unfortunately court. We also spoke to many other passengers who had paid a lot less than We paid.0verall we did not like this ship at all. We would not recommend this ship to anyone. When we wrote to Cunard they never even had the decency to reply.This was a waste of time and money and we will never use Cunard again. Read Less
Sail Date April 2017
I had always heard that Seaborne was the top of the heap. Let me break down my experience The ship The bedroom furniture was chipped and worn. This may be expected and really didn't effect anything The staff is wonderful and ... Read More
I had always heard that Seaborne was the top of the heap. Let me break down my experience The ship The bedroom furniture was chipped and worn. This may be expected and really didn't effect anything The staff is wonderful and helpful The food was less than we expected for we always heard how great their food was. Very little deviation from Resturant to Resturant . The wine that is offered is very low quality. The alcohol is high quality offering many top brands The internet. They charge you by the minute for internet usage. Now this cruise line is the most expensive cruise line out there and then they want to charge you outraging prices to connect to the internet. The internet is slower than the old dial up. Really? The modern tech allows for high speed connections so this is pure and simple a way to drag more revenue from its passengers. The pool had the normal trolls who come out at daylight and put their stuff on chairs around pool leave and the pool staff did nothing. When I pointed out that the daily program told of the ships policy that chairs could only be left for no more than 30 minutes unattended they demurred and did nothing. The off shore excursions were absolutely terrible. For instance in Bangkok the ship ported 2.5 hours from Bangkok. 2.5 hour. There is a port closer to the city but they chose this one. Semi reap. This is for the 3 day 2 night trip to Angkor Wat. The first day was comprised of a day in Sinnaokville. This included a tour of a private residence , a school and a market. Total waste of time. Everybody's was disappointed Then we boarded a plane for Seim Reap. We were housed in a fine hotel. We were told that dinner was in a buffet and we were allowed 1 beer of 2 sodas. This is after we left a ship, which we paid for unlimited drinking privileges no credit given for those privileges. So we paid for drinks rooms and food on a ship and were given no such credit many of us ran our own hotel bar and Resturant tabs .The second day was great followed by a dinner program which was fun. We flew back to Saigon the next morning Next we took a day trip in haLong bay. This was a kayak excursion. Well we were put in a boat for the 1.5 hour ride to the kayak base. For the entire ride over we were subjected to,non stop soliciting by the boat operators to buy their stuff. We were captive. Then when we arrived at the kayak base we were offered equipment that was not safe. The life jackets were moldy the kayaks were trash paddles junk.They has holes in the hulls and loading was very difficult. There is a speed boat base very near the kayak base. Every minute there would be a speed boat with 24 happy asians flying by the kayaks. The waves were plentyful and large.It is a wonder that nobody flipped. In addition the guide was the last person so there was no leader. One of our party had the paddle break in mid trip and the guild had no substitute. The paddles were taped up with rusty nails exposed. There was no seaborn rep with our tour. We were served lunch on the boat which was cooked in the back of this boat. Again we were offered 1 beer. If we wanted more than one we to purchase for $4.00. Was it too much to ask for seaborn to throw on a case of beer? I guess so.we then went to visit the caves. Pretty awesome. It should be noted that this excursion requires a 250 step uphill climb to the cave entrance. While we had no problem others could not make it and had to remain on the junk. They said the program was not clear on the details required and they certainly would not have signed up if they had known of the climb The return to the ship. Again 1.5 hours of nonstop badgering by the staff to buy their junk. We went to complain about the whole mess to the tour director and she sat there stonefaced ,she did take ones The on board entertainment was very good and a joy to watch. Very professional After hoping for a great experience we walked away feeeling slightly fleeced but happy we safe after the treacherous kayaking mess. We were anticipating a first class adventure and ended up feeling like this was a budget job taking our money for slow speed internet and poor off ship excursions.which were not cheap. We were ready ,prior to the cruise , to sign up for an Antarctic cruise but there is no way we would trust Seaborne to deliver. They would more than likely charge up by the minute for jackets but offer the ice for free! We asked for a Seaborne rep to call but we exp Ct that will not happen l we have heard that since they sold out to whomever the service has declined. We talked with more than one other on the cruise that also was disappointed. One of those had Ben on 9 Seaborne cruises and said that this was their last. Too bad Read Less
Sail Date March 2017
I've taken over 20 cruises usually of 21 night duration on Cunard, Celebrity, MSC, Holland America, Carnival and Royal Caribbean.Solo (single) traveller thus usually paying a 75-100% surcharge. For what it's worth I'm a gold ... Read More
I've taken over 20 cruises usually of 21 night duration on Cunard, Celebrity, MSC, Holland America, Carnival and Royal Caribbean.Solo (single) traveller thus usually paying a 75-100% surcharge. For what it's worth I'm a gold level Cunard Club member. I returned on 09 April 2017 from an unpleasant and unenjoyable 3 weeks on Queen Mary 2 - Hong Kong to Singapore sector of the QM2 world voyage. I confidently booked this cruise having been delighted last year by a 21 night cruise on Queen Victoria from Cape Town to Southampton. The QV was sophisticated, gracious with passable food (buffet always better than dining room food), excellent speakers and entertainment and a stable compliment of sophisticated fellow passengers. Along with most cruise enthusiasts I was exposed over recent years to Cunard's “hype” and “propaganda” about the QM2. Thus I was looking forward to cruising on QM2. However, my experiences on QM2 sadly did not come close to my expectations. In fact I was bitterly disappointed and disillusioned. I found the ship poorly designed as a cruise ship with limited available deck space (especially in wet weather), public rooms inconveniently located, cramped and relatively small library (quite unlike the double storey, gracious QV library/internet cafe), uncomfortable theatre seating (were those Ikea discount barrel chairs and sofas designed to slip one on to the floor?) and endless narrow corridors and difficult layout especially forward on decks 2 and 3. The unattractively decorated Queens Room is tucked behind the Britannia Dining Room down a corridor which doubles as an "art" gallery. Some public rooms are tucked away inaccessibly and for the size of the ship they were small. The decor has suffered the unstylish, minimalist approach of tasteless designers leaving many spaces feeling more like a shopping mall than a supposed luxurious cruise/liner. As usual on cruise ships the food looks good but is usually tasteless and poor quality. Consequence of mass production? The QM2 Britannia Restaurant food was mostly unappetising/tasteless requiring a visit to the Kings Court buffet directly afterwards. Usually buffet food is more tasty and varied than dining room food. However, on QM2 the food seemed equally tasteless, lacking flavour and the salad selection worse than on any other ship on which I've travelled. The Kings Court Buffet must be one of the worst designed buffets afloat. I renamed it the Rabbit Warren due to the numerous narrow corridor seating areas, small inaccessible alcoves with often no table availability at peak eating times. The food display area was sterile, unattractive looking and user unfriendly. Food variety was very limited and ever changing in location resulting in passengers milling around looking for their food choices. The customer service from the Purser's Office was usually inefficient, non personalised and sometimes rude. The experience of the constantly changing passenger complement was akin to a mass transit ferry, rather than an elegant cruise liner. Furthermore the ship’s decor suffered from her recent refit looking more like a semi modern shopping mall than an elegant ship. “Liner” versus “cruise ship” propaganda from Cunard?! The Chart Room, Corinthia Lounge and Illuminations Cinema/Planetarium/Lecture Hall were however redeeming features of the ship. The itinerary was tedious and ports of call not conducive to independent sightseeing. This was exacerbated by miserable weather for 18 of the 21 days. Singapore, the port of disembarkation, was a notable exception with easy access along a 600m covered walkway to the MRT (underground) station. Transfer to/from Changi Airport is an easy 45 min ride in air-conditioned comfort costing S$2.50 each way. Access to sites such as the Botanic Gardens easy using the MRT Matters aboard were made worse by my 6th deck balcony cabin (6251) being relentlessly noisy from the promenade deck above and the laundrette across the corridor. Slamming deck, balcony and passenger doors ruined any chance of peace in my cabin or on the awful balcony. The sheltered balcony was so unpleasant with a 1,2m high balustrade and noisy that it was unusable other than letting fresh air into my cabin in-between noises from above and around my cabin. There was no view of the sea from inside the cabin. Rectification of some of the causes of my complaints took 2 weeks. Noises continued for the duration of the cruise. The Maitre ‘d took the liberty of moving a group of 5 friends (2 couples and their solo friend) on to my under sized table for 6 where two of us solo travellers were already seated. Thus 7 of us were cramped around a table. I thus withdrew from the table only after objecting to the unilateral, high handed attitude of the maitre 'd and happily sat alone at a table squeezed between several other tables for two. We may all just as well have sat at a large table as there was no privacy between tables for two guests! As it happens I spent little time in the Britannia dining room because within minutes of most meals I realised I’d need to retreat to the Kings Court “rabbit warren” to try to find a meal that had taste. For the first time in over 20 cruises, I instructed the QM2 Purser’s Office to remove all pre-paid gratuities from my on board account due to the tardy service and disappointments on QM2. My other woes were added to as the Finance Manager on board, sent three letters to me in the first week of the cruise instructing me to provide my credit card for on board payments. Of course presentation of my credit card and “reserving” funds on my credit card were done in the embarkation process in the Hong Kong Terminal but apparently had not correctly reflected on the ship’s system. However, charges reflected immediately on embarkation on my credit card and was advised me via SMS on my iPhone. This indicated poor and un-coordinated admin and non personalised service for which an apology was never forthcoming. Furthermore repeated account statements appeared OUTSIDE my cabin door ( for all passing passengers to view) for the duration of the cruise. The deck and balcony noise as well as slamming doors continued for the duration of the three week cruise. The quality of entertainment was disappointing. “Sing along” and audience participation sometimes started within minutes of a show commencing. Awful. Decent speakers and quality performers not needing “audience participation” appeared once we sailed from Hong Kong for the third week of the cruise. However, soloists such as Lara the Harpist and the pianists were excellent as were the string quartet, duo performers on stage and the speakers after the second Hong Kong call. The Theatre productions were mostly average to poor. "Class" distinctions on the QM2 have increased with the advent of Britannia Club. Amusingly, Queens and Princess Grill guests are delightfully "on view" through picture windows into their dining rooms and private lounge while us other guests are promenading on deck Embarkation in Hong Kong was chaos between 11:00 to 14:00 with almost unheard announcements, poor queue management and a very lengthy wait of three hours from time of transfer drop off at the terminal to boarding the ship. Ports of call, excluding only Singapore and Nagasaki, were mostly inaccessible for easy independent sightseeing or they required 1-2 hours in shuttle buses to get from the berth to centres for sight seeing. As usual Cunard Shore Excursions are over priced and often tedious. Clearly Cunard used the itinerary to promote QM2 to as many Oriental guests as possible for short duration cruises hence the shifting population of guests for the three weeks of my cruise. I shall never return to QM2 and may even revisit my previously held positive view of Cunard following my superb experience on Queen Victoria I had last year on the 3 week, last sector of the world cruise, between Cape Town and Southampton. I feel that I wasted my time and money on the QM2. I have cancelled a booking I had for a long cruise in September 2017 on QM2 from Southampton to Quebec/St Lawrence disembarking in NYC. I am now a disgruntled GOLD level Cunard guest. Read Less
Sail Date March 2017
We always heard great things about regent so we decided to take a chance and do a cruise with them. The service was pitiful. The waiters at the restaurants seemed to be all very overworked and it took a long time to get noticed and to have ... Read More
We always heard great things about regent so we decided to take a chance and do a cruise with them. The service was pitiful. The waiters at the restaurants seemed to be all very overworked and it took a long time to get noticed and to have someone take your order (not even going to mention the time it took for food to arrive). Food was ok. but not Great. Some items tended to end during the buffet lunch and breakfast and not get refilled (had to ask more than once if there was anymore of this or that available to have it replaced). Complained about this issues with the General Manager personally and didn't get any kind of feedback. Also, horrible pre-cruise experience in my country, their office have an extremely unpolite and unhelpful team . Their website doesn't work for specialty restaurants or shore excursion reservation. Had to do everything through the travel agent which was a hassle. The gym is very small and they don't enforce the maximum time for the aerobics. It was always crowded and it always had a long wait to use treadmill or bicycle. All in all I don't recommend it.. Read Less
Sail Date March 2017
Now that I got my land legs back and over a chest cold,I will tell you about my or our experience ,Hong Kong to Singapore .the ports we a visited where a grad experience ,the cruise line Seabourn left a lot to be desired ,we had a cabin ... Read More
Now that I got my land legs back and over a chest cold,I will tell you about my or our experience ,Hong Kong to Singapore .the ports we a visited where a grad experience ,the cruise line Seabourn left a lot to be desired ,we had a cabin for disabled on deck nine,the bathroom which is very important for a disabled person was very functional ,the front door dit not stay open by it self,you need to put a wedge under the door to get in and out,,needs to be looked at,the cabin itself very plain,but again functional . the ship itself lacks warmth and class,the staff are passionate and very obliging ,but again there all talk like a Seabourn manua ,not natu ,the goog,glorious food,,in the main dining room we found had never had the wow effect,and the menus kept repeating it self,the wines served at dinner were far to young and need to be stored a few more years ,the dining room in it self is a no event,very boring,again nothing special,we liked the way ladies were escorted to there tables by staff,mabe even officers,we arrived in a wheelchair and no one gave us a second look,much less show as to our table ,,nice one Seabourn , the pool deck is fare to small for all the people,that brings me to the Seabourn Square,which is a reception ,a library ,and a meeting place plus a coffe shop,it looks like a business class lounge in an airport,,very boring,we had pre dinner drinks in the piano bar,again staff were excellent ,the piano player,played the same tunes night afer night ,and had a break every thirty minutes,looking back which I don't like to do,I just like to forget about is overrated cruise line,I wound go on Seabourn if they paid me. Read Less
Sail Date January 2017
I would never have submitted this critique, but after writing a letter to Mark Conroy, Director of America's, and receiving no reply, I decided to write an online review. Let me begin by saying that my husband and I travel ... Read More
I would never have submitted this critique, but after writing a letter to Mark Conroy, Director of America's, and receiving no reply, I decided to write an online review. Let me begin by saying that my husband and I travel extensively both independently and with private guides. We have also enjoyed many cruises (Regency, Oceania, Holland, Princess) and have always returned home happy and looking forward to our next adventure. This trip to Southeast Asia was our first experience with Silversea, and we specifically chose the cruise for two reasons. First, the itinerary was appealing and fit our interests, and second, we wanted a luxury line with whom we could begin to establish a loyalty program. Based on our experience, it is highly unlikely that we will be doing so with Silversea. The cruise was average and surpising for a luxury cruise line. The absolute plus was the service we received from our butler, Mark, our cabin steward, Jesus, and one of the waiters in The Restaurant, Jessie. They could not have been more pleasant, professional and helpful. However, for such a small ship, the service from the rest of the staff could only be described as dysfunctional at best. Pool side service was non-existent. There were plenty of wait staff around, but it was beyond difficult to receive any type of service from them. One afternoon my husband asked for a glass of water twice, and he never received it. On a few other occasions, I tried to get the waiter’s attention to place a simple drink order, and until I stood up and waived, or called out, I was ignored. I observed other guests in the same situation. Our one and only meal at the Grill was so frustrating that we never went back. The wine steward informed us that she was completely out of white wine. It took the persistence of our waiter, and forty plus minutes before I was able to enjoy a glass of wine. Our entire experience on the ship felt like there was a complete disconnect in the overall service quality. Let me end by saying that the sites we visited along the way were incredible. The guests we met on board, and the people we met in the countries we visited were lovely. The food on the ship was good, the portions the perfect size. And again, we cannot say enough about the wonderful service and attention we received from Mark, Jesus, and Jessie. Other than that, there was a huge gap in service and attention to detail. Read Less
Sail Date January 2017
Itinerary and the reputation of SilverSea were our reasons for choosing this cruise. The itinerary was all we hoped for; the older ship and its management less so, based on flooded cabins. Embarkation in Hong Kong and debarkation in ... Read More
Itinerary and the reputation of SilverSea were our reasons for choosing this cruise. The itinerary was all we hoped for; the older ship and its management less so, based on flooded cabins. Embarkation in Hong Kong and debarkation in Tokyo were handled very well: easy, lots of direction and help, punctual. Our suite was sizable, with a walk-in closet that was very welcome. Staff service at all venues, and our butler, were outstanding. The food was good, though not as good as Oceania. Entertainment was good, but limited; the cruise director did double duty as a singer/comedian, and was actually not bad. One good lecturer, one mediocre. We noticed immediately, however, that the ship was in need of work: e.g., the deck railings were in serious need of varnish. Later we learned this ship is due to be "retired" next year, which may explain possible deferred maintenance. The problem arose on day 10 of the 16 day cruise, when we encountered high winds and heavy seas. That can happen. But this older ship was simply not "ship shape." Dozens of staterooms--our deck 5 starboard was the worst hit--were flooded by wind-swept rain and ocean spray that leaked through the veranda door seals, soaking the carpets (and some clothing and under-bed suitcases). That continued for at least 12 hours, with no solution offered to stop the leaks and no official communications from the captain. Inconceivably, very little, and nothing effective, was done over the remaining five days of the cruise as the soaked cabins became uninhabitable from the smell alone. We were offered downgraded accommodations (no balcony), but had to insist on getting some help moving. Even that cabin had a leaking window. No announcements by the captain, no meetings with ship officers, no remedial plans presented and no offers of help. Silversea, after several weeks, finally offered us (but apparently not others), a very modest and restricted credit toward a future cruise, hardly proportionate to the number of days we had no use of our suite. Amazing, and disappointing, for a high-end cruise line. My ratings below are for the first 10 days, before the ship and its crew were tested by stormy weather. For the last week of this cruise, most of these ratings would have been negative. I can only hope those sailing on the Silver Shadow this year enjoy good weather, and that at least the Deck 5 suites have been stripped and refurbished while in port. Read Less
Sail Date April 2016
Just returned from the aforementioned cruise; our third on QM2. How service, food and entertainment have disintegrated in the last 9 months.Embarkation was a joke, nobody seemed able to do their job. They simply did not understand ... Read More
Just returned from the aforementioned cruise; our third on QM2. How service, food and entertainment have disintegrated in the last 9 months.Embarkation was a joke, nobody seemed able to do their job. They simply did not understand English. They looked pretty and professional, bu looks are certainly deceiving. Service in the dining room was so bad, I went to the Purser's desk to ask if this was a designated training cruise. I was assured it was not, yet orders @ breakfast and lunch were delivered haphazardly, and generally inaccurately. The staff did not understand what we were asking for. QM2 is one of the rare ships that has laundry (self service), but with broken machines and thousands of passengers, it was an impossibility to do a little wash. I am thankful we were only on for 9 days and not for anything more than that. Shops on board offered the same merchandise every day, how boring. Entertainment was mediocre at best, well this isn't Manhattan, so what should one expect? Activities on board, ha, ha; this was a giant infomercial for Canyon Ranch, trying to hawk it's services and products. Port talks and pictures looked great, when in reality they were expensive and useless. We didn't expect to go to SE Asia again, so we took excursions in each port. Sadly these ports were not ready for prime time. They were more than primitive and with few exception, polluted and dirty. This was especially true in Cambodia which I now call the bowels of Asia. Shame on Cunard for including this horrific port on it's itinerary. People who decided to self tour had the best option both in Hanoi and Cambodia-they could return to the ship. We were held captive for hours. Bangkok was a disaster. 6+ hours of travel and about 2 hours to tour, include in this was a lunch and shopping break, and soooooooooo expensive to boot. Dinner times were rigid and those of us on early seating had to rush from the bus to the dining room with nary 15 minutes to change. This was very poor planning on the part of Cunard. We have sailed 4x on Cunard to date, and I doubt there will be a fifth. What a major disappointment. Read Less
Sail Date April 2016
we were told we had accommodation in Hong Kong which happened to be new years eve which never happened and were lucky to have any accommodation at all. even though we had an email saying we had they would not cover our accommodation. So we ... Read More
we were told we had accommodation in Hong Kong which happened to be new years eve which never happened and were lucky to have any accommodation at all. even though we had an email saying we had they would not cover our accommodation. So we cannot trust what they say. One may have enjoyed the trip if they did not pick up the worst disease for 25 years one has ever had. The Ship is a floating incubator. Poor hygiene on the ship did not. we applied alcohol gel twice every time we ate and still got sick. I was off work for 3 weeks after the cruise thanks very much. The staff were very nice especially in the dinning room. The most enjoyable thing I did on board was the watercolor classes but once I got ill I could not get out of bed to do anything for 3 days. I agree it is the smoothest ship on the ocean but the ship is aging and is looking tired. Entertainment was generally good with some exceptional entertainers and some ok ones. Our second and last trip on this vessel. Read Less
Sail Date February 2015
After reading glowing reviews and great ratings we mistakenly thought we would have a 6 star experience like we have had on Crystal. Upon embarking in HK our first thoughts were directed to the very poor presentation. The carpets were ... Read More
After reading glowing reviews and great ratings we mistakenly thought we would have a 6 star experience like we have had on Crystal. Upon embarking in HK our first thoughts were directed to the very poor presentation. The carpets were worn, the decor dull and dated, the painting shabby, and the furnishings well " past the use by date"! Certainly not "ship shape"! The sound proofing in our suite was virtually non existent...we could hear whole conversations of the folk next door who were not necessarily a rowdy couple. Our lovely butler then informed us that due to country policy there will be no internet connection whilst in Japanese waters. Given that in this day of modern technology people need to be "connected" for various reasons....Silverseas should have informed potential passengers of cruise 3410 of this issue. Had we known at the outset we would have elected not to proceed with the booking. The food was mediocre and inconsistent for the exception of Le Champagne Restaurant which was well worth the small extra cost for a wonderful dining experience . The entertainment was quite good if one could be bothered to wait around till 10pm! A number of passengers we spoke to also questioned the late hour. I could go on about the land excursions but overall...sanitised and unimaginative. To be taken to the Westin Hotel in beautiful Kyoto and be served what was essentially chicken and chips was terrible. We did however have a fantastic 3 day pre cruise time in Guilin/China. The guide was knowledgeable and friendly and all transfers to and from airports were punctual and very professional..I don't want to sound totally negative so I will finish on another positive note to say the staff were wonderful and did their best to make our time on board as enjoyable as possible. Read Less
Sail Date April 2014
chose choice air w/ azamara so I was delivered smoothly to the ship. the rep was not there to meet me so I had to find info desk and ended up w/ the hk police who tracked down the rep. lots of apologies and I am put in a cab and whisked to ... Read More
chose choice air w/ azamara so I was delivered smoothly to the ship. the rep was not there to meet me so I had to find info desk and ended up w/ the hk police who tracked down the rep. lots of apologies and I am put in a cab and whisked to the ship. boarding ship a breeze. since I cruise annually I have my routine -- ck to see if I can get into cabin. if not, check out the spa and from the moment I entered the spa my cruise went downhill. Holland America(hal) princess, rci,,ncl, oceania all offer an indoor 'sanctuary' in the spa usually for $100-120 per week. I was appalled to see what azamara offered -- an out door Jacuzzi w/ deck chairs. why in anyone's logic would I rent an outdoor Jacuzzi when I can go to the top deck and get one free. all the other lines mentioned offer soothing heated tile beds (except ncl, but they have a thermal pool, Jacuzzi and a lap pool and their lounge chairs overlook the ocean. I became committed to hal when I entered their room tiled in blue and white w/ flowers around the Jacuzzi and the phenomenal turquoise tiled beds headed to perfection. the huge floor length windows let the sun reflect off the ocean creating patterns on the ceiling. there r steam rooms, too. aza says they r a luzury ship - there spa is not only hohum it ls tacky. if u don't care about the spa this won't apply to u, but I go every evening to relax before bed. Disappointed. next the lunch buffet. adequate. nothing spectacular. Luzury ship? not in the spa or the buffet. finally settle into my cabin. I was thrilled to hear - no cutesy towel animals - 2 stewards. hal and oceania give me one steward and that's enuf. these two ran in and out pestering me w/ questions- did I want this, did I want that ,,,,, I finally told then I wanted them to get out from under my feet so I could unpack. 2 stewards created chaos and clutter. another marketing ploy that fell flat. it's only my first day and if I had to sum up my entire trip in one word it would be DISAPPOINTMENT. if u travel solo, like me, aza offers a mingle w/other singles dinner the second night w/ a crew member. very nice. after that u can meet a 6 ea nite and meet singles and join them for dinner at 7. unfortunately, ordering dinner at 7 -- soup/salad arrived at 7;15 and dinner at 7:50. don't plan to see the early theatre performance that starts at 8:15 unless u r a speed-eater and that defeats the purpose of meeting new folk over sustenance. the late show is at 10 or 10:30 -- too late for me .if I wanted to see a show and I only got to two in 2 weeks I had to order room service. good news. u can order from the dining room menu and have it delivered to your cabin, this is also a perk if u have been on a 10 hr. shore excursion and all u want to do is settle into your cabin for the evening. shore excursions marketed as land discoveries r a joke. I piled onto a bus w/ 50 others and drove to the site. disembarked w/many other buses and joined the hoards of tourists from our ship and others all following their tour guide dutifully thru the temple or palace or whatever. trust me renaming a tour does not change it from the hundreds of other tours I've been on w/ other ships. they r all the same. crowded and touristy. nothing special here except they r over priced. an identical tour on hal would cost half as much. I screwed up my courage and asked other tourists from other ships if they had paid what I paid. rip off!!!! not only that if u get a lemon for a guide and demand a refund. I did this twice. I was only given 25% of the overpriced shore excursion refunded. that is aza policy. Disappointed. Food - in the dining room excellent. good service, but slow. and yes, as advertised the maître de will have remembered your name after only one visit, if u care about that sort of thing. more marketing. in the buffet the food is equal to princess, rci and ncl, not hal or orceania. I was in japan and they served frozen tuna. and the seaweed salad came in bulk containers. no fresh food like oceania. food joined the ship when I did. Disappointed. I live in Vancouver and I know where I will get fresh fish and where I will get frozen sushi. Luzury ship? I don't think so. oceania serves fresh food purchased daily like a river cruise. azamazing evenings -- oh so touristy. I felt like I was on a trafalger tour which doesn't pretend to be luxury level. the hi light of the trip for me was pulling into Tokyo at 7 am and being serenaded by taiko drummers sitting on my balcony sipping my morning coffee. again, coming from Vancouver I am well aquainted w/ taiko drumming and thoroughly enjoy it. sooooo when azamazing promised taiko drumming I was thrilled. twice in one day - what a blessing. Disappointed. these drummers were high school students, not professionals. then we had a play again w/ high school students. there was a man who would write your name on a serviette in Japanese letters. oh please. and a man who made candy and distributed it. it was a joke. yakatori was served. it was edible. there was sumo wrestles there, but I am not a fan so I can't review them. I ran to get the first bus out. it was packed, but being petite folk made room for me when I pleaded "pls. don't make me wait here for a half hour." people were kind. i had planned to cruise for another two weeks, but the ship's propeller broke and we were flown to shanghai and home. tks god I had bought choice air. I met folk who were really upset at trying to change reservations on their own to get home 2 weeks early. Now i move out of Disppointment and into Disgust. we were told we would receive a refund for the two days of the tour missed by the ship's staff. a group of yellow-shirted "care" team flew in the next day. I thought they cared about me, but no they cared about their company reputation. that became apparent all too quickly when we were informed - no refund - we had never been promised a refund - we would get 25% off a cruise taken next year if we booked it in 2014. they lied!!!! for those of us booked for 2 more weeks we received a full refund and 75% discount if we cruised in 2015. that was tempting. the insanity continues.. I cruised in feb. I got my 75% off certificate in April. the 25% taxed my ta's patience to the max. it took her a ridiculous number of calls and emails and FINALLY she got an email in OCTOBER for the 25% discount. I had no intention of using it, but it was the principle. I was promised a credit in feb. and I got it after a my t.a. fought for it, in oct. . this is not luxury cruise customer service that they brag about in their marketing. disembarkation was chaotic and insane. letters flew under my door w/ insufficient info or wrong info. the night b4 disembarkation i got 5 letters. the stress caused in the last two days by the 'care team' reduced me to tears. I had to break down before I got any caring. a lovely woman, dianne, and a gentle man, colin listened while I cried out my fear and frustration. I will be forever grateful to them. altho, as I write this I realize aza caused my stress. their hopeless handling made a unfortunate occurance chaotic by their incompetence. we were put up in the shanghai hyatt, a luxury hotel that served a great buffet breakfast and aza covered the hotel and meals. I flew home the next day. in summary, my cabin was a sanctuary for me since I couldn't access the spa. breakfast on the balcony is grand. they had taped british tv series on the tv and I am a big fan of british mysteries. ordering from the dining room menu and curling up w/ a br. mystery was a relaxing experience after a long day of touring. some of the tours were worth while and once I got a tour guide w/ a thorough knowledge of shinto and buddism, the primary religions of japan. I was lucky enough to see a bride donning a traditional Shinto wedding gown. she was lovely. we saw a turn-of the century village in Taiwan and I played w/ some friendly, but frisky monkeys. the ship itself is ho-hum. I will cruise occeania (true luxury) any day and Holland America, altho that is a step down, it's a small step. it's not the broken propeller that ruined my sense of aza. I was disappointed from the first day. it is their false advertising and horrific lack of customer care that solidified my opinion of azamara as dishonest marketers who don't deliver on their promises. Read Less
Sail Date February 2014
This was our sixth cruise, but the first one on a "6" star ship, and the first on a small ship. Our initial exuberance was immediately impacted by the embarkation process in HK - basically you have to drag your bags through a ... Read More
This was our sixth cruise, but the first one on a "6" star ship, and the first on a small ship. Our initial exuberance was immediately impacted by the embarkation process in HK - basically you have to drag your bags through a shopping mall, very poor signage and little assistance. The disembarkation in Singapore by contrast was excellent. Our first impressions of the cabin were good until we saw that the desk chair was ripped and needed to be replaced immediately, which happened, but its replacement was also in poor condition. The rest of the ship is dated and bland - there is no wow factor on this ship that you might find on newer vessels. The outdoor furniture was worn, the pool towels were brown, and even though there was plenty of space for more loungers, there were non available once the existing ones were taken, even though there was plenty of space. And bizarrely, what I expected to be teak decks looking over the pool, were covered in green artificial turf which retained the water from overnight rain and so anything you put on the ground was immediately wet. For a 6 star ship this was a disappointment. The general level of food was inconsistent. First night was a shocker - I ordered a Laksa from the menu in the main dining room, which, being in Asia I thought would be terrific. I was served a warm broth with rice which had no resemblance to the dish I had ordered. The food in the Italian restaurant was promoted as being the only slow food Italian on the sea. We saw no evidence of any slow food - and when I ordered the Veal ragu I got minced Veal. The level of service, which I imagined would be a quality "European" feel, being an Italian ship, was provided entirely by Filipino and Indian staff, who were not well trained or well dressed. In fact their did not seem to be a spirit on board where the crew were all helping each other and having a bit of fun, which we have seen on other ships. The quality of the wine however was surprisingly good, and we did not need to order from the premium wine list. The entertainment in the bars was very poor - everything dumbed down, with no real interest by the entertainers. The Theatre entertainment was limited to the same six people singing, of whom three seemed to have good voices. Not comparable to other ships we have been on. All in all we could not see where the value was , the service was probably worse than we have had on other ships, the food was average - the bakery and desserts particularly poor. The highlights were our butler and maid who were excellent and provided great service. This line needs a wake up call - looks like they are living in the past and there is far better quality and value elsewhere. Read Less
Sail Date October 2013
Our first cruise on Seabourn we chose it because of the "Best small cruise line in the world" rating, and we paid a price that was considerably higher than other cruise lines to get top quality. The ship was old, shabby, and ... Read More
Our first cruise on Seabourn we chose it because of the "Best small cruise line in the world" rating, and we paid a price that was considerably higher than other cruise lines to get top quality. The ship was old, shabby, and sorely lacking in amenities. The rooms were nice, linens on the bed fine, but towels, thin and small. Shabby again. We did not get bathrobes until we asked three times, and we were promise fruit and juice daily, we got juice, but the fruit was not replaced after the first day, and the utensils disappeared and there were no plates or napkins, just bad service. The room service is very quick - probably the best food on the ship, but a very limited menu. They advertise that you can choose where to eat, but the Cafe and outdoor areas had to be reserved, and they were reserved 100% by one group of 20 ppl who called daily on the dot. I finally pitched a fit because we were told each and every day we could not eat in either space and we did get ONE meal in the gourmet restaurant. ONE out of 12 days. It was unacceptable all around and there were other guests who were told no the entire trip while some guests ate there every day. Bad service and bad form for the cruise line. I will not book with them again, and told them, did not even get a reply from the cruise line. We will be going back to Crystal where the service is what we expect Read Less
Sail Date January 2012

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