Cabin: poorly working A/C, dripping with water on bedding. Moisture running of walls. Overhead bed hinges broken, bed leaning forward/downward. Bathtub would backup off and on. First couple days toilet didn’t work.
Used washroom off exploration cafe, only to have urinal contents flush on pants and shoes. Staff knew of problem, but didn’t correct. Didn’t offer immediate help with clothes and ...
We had a 24 day cruise on Zuderdam some years back and was okay.
Now HAL have add on costs for everything. Food in Lido and Dining Room all unseasoned with the chicken, pork and beef all tasting the same as it was all cooked together.
Sauces are added with a thimble measuring device and are also tastless.
Entertainment mostly guest entertainers that get a free part of cruise. ...
We have always dreamed of an aft cabin got one one the ship. At first glance we were very disappointed because if was so small, old, and dreary but at least we had an aft view but the veranda was filthy, covered in soot. I asked the cabin attendant if it could be swept at least but he said they don't clean it. Although the view was beautiful I could not sit there because of the filth. I would have ...
This was our first time in a Neptune Suite. We loved the convenience of the concierge just down the hall, the priority dining seating, and breakfast in the Pinnacle Restaurant.
We originally signed up for a Signature Suite, but were offered an upgrade to a Neptune for just $250 each on a 15 day cruise. It was well worth it. It will be hard to cruise in anything less next time.
My wife ...
This was my second HAL cruise, and I have to say from the top my biggest disappointment was that there were no Educational lectures like I had my first cruise. If this is not a regular HAL experience, I apologize, but my first cruise had college professors in Geology and History that packed the theater with their amazing quality. We also had short language classes before ports to practice how to ...
I choose this cruise for one reason only the ports of call, I was excited to get guided tours around, no thinking, no getting lost but after the third terrible excursion, I cancelled the rest of them. Cruise Asia is a terrible provider of excursions and does not even give a bottle of water all day. (note average age of traveler is 65+ and the hottest ports of call in the world)
The literature ...
I picked this cruise for the brilliant itinerary - the ports were the best part of the trip.There is absolutely NO Wow factor to this ancient ship.Embarkation went smoothly(mainly because I,d done it on line before leaving home),the welcome aboard was non-existent.Cabins not ready so battled to find our way around,no staff to point us in the right direction.All decor & public areas are very drab & ...
Took the 14 day leg on the HAL Westerdam from Hong Kong to Singapore chosen due to a great itinerary.
My first ever cruise and I had been told by my companion, a seasoned cruiser, to expect entertainment, activites, music on deck and shows galore. Sadly this was not the case on the Westerdam and the HAL entertainment was very disappointing. Sea days were quiet with very few activities. Those ...
We had AFT suite which had the perfect outlook as a panoramic view including the side.
Vibration can take a little getting used to during the night but this only occurred when we were making up time or docking. Steward service was hit and miss for a suite as we were surrounded by non suite staterooms and the allocation to each steward would be higher.
Rarely did we see a child(I think there ...
We chose this cruise because of the 2 day stop in Shanghai and Beijing and ending in Japan. This was our first time cruising on HAL. It was just the 2 of us cruising and we stayed in a balcony cabin, which was very nice.
We arrived at embarkation to find out we needed copies of our Passports and Visas on separate sheets of paper. We waiting in a line for 15 minutes + to have this done. If ...