3 Helpful Votes
Sail Date: December 2014
Having just returned from spending Christmas and New Year onboard Celebrity Millenium I have to say this is the worse cruise ship I have ever been on. Having sailed with several other companies I was persuaded by family and friends to try ... Read More
Having just returned from spending Christmas and New Year onboard Celebrity Millenium I have to say this is the worse cruise ship I have ever been on. Having sailed with several other companies I was persuaded by family and friends to try Celebrity. From the minute we arrived at the Departure Lounge we felt let down. We booked concierge class and the brochure quite clearly states early boarding, however we were put into group 6 and were last onboard. Our cabin was "tired" and with that Im being kind, we had torn bedding, a dirty balcony, with furniture and handrail splattered with paint, and a bathroom desperately in need of redecorating and updating. The biggest disappointment was the food, the resteraunt was ok, however I had to remember not to trip over the torn carpet, however the Buffet was dreadful. Breakfasts were a nightmare, bacon swimming in water, diluted baked beans, and everything cold. However if you wanted cold fruit or continental breakfast the plates were to hot to hold. I opted for omlettes however this meant queing for at least 20mins and on one occassion over half an hour. Both myself and my friend were taken ill with chest infections and while I appreciate the need to pay,we paid $121 dollars for our first visit to see the doctor and a further $105 for medicines and treatment I was however appalled to find we were both charged $42 dollars for a second visit (suggested by the Doctor) for just reporting to the office, and a further 95 dollars for the treatment. We literally said our names and for this we were charged $42. I have written to celebrity to complain with photos, however i am not sure i will get a response. Read Less
2 Helpful Votes
Sail Date: December 2013
We chose this cruise because of the ports of call and wanted to try our luck with Celebrity. Plus we liked that the ship stayed in ports for multiple days. This was our 7th cruise (first with Celebrity) and we have traveled extensively. ... Read More
We chose this cruise because of the ports of call and wanted to try our luck with Celebrity. Plus we liked that the ship stayed in ports for multiple days. This was our 7th cruise (first with Celebrity) and we have traveled extensively. Staff on the ship was friendly, courteous and very attentive! Our state room attendant Schubert and his assistant were excellent and seemed like genuinely good guys! Embarkation and disembarkation was a breeze. This was a Christmas cruise and the ship did a very good job providing for the kids. Both our Kids 5 and 9 years old had a fun vacation. Ship layout was easy to navigate and possessed the usual cruise ship flair. The ship is bit old and shows its age. Our room was 9156, a family veranda with an extended balcony. It was spacious with a separate sleeping area for our 2 children which included an extra television. We would have been quite happy. However, the room was infested with bed bugs. Many of them were mature and we were all badly bitten. We were immediately removed from the room. All of our luggage and clothing was put in plastic and taken away to be cleaned. We were moved to a much smaller room. We were told our original room would be ready in a few hours. A day later, our clothes were delivered to the smaller room without an explanation. After several calls to guest services, we were informed our room would not be ready. Then only after complaining, we were offered 2 rooms side by side but not connecting. I would have preferred that our family be together in the same room but at least we were comfortable. The new rooms were clean and serviceable. Our new rooms were 6027 & 6029. 9156 was offered back to us after a few days but we elected to stay as packing up again didn't appeal to us. We essentially missed a day and a half. The ports of call were amazing cities! We had prepared for the long distance 2 - 3 hours bus or car rides each way but many were complaining. More time to compensate could have solved the problem. The ship was in port overnight on many of these occasions. We spent 2 nights in a private hotel in Bangkok. We wished we had done the same thing in Saigon. Hanoi needs an extra day. We missed the port at Da Nang because of inclement weather. The food at the restaurant was generally OK. There were some disappointments. The food at the buffet was not good. Snack food was terrible. Everyone at our dinner table liked our head waiter Alberto. His assistant Nadan was also extremely nice and should be recognized for giving outstanding service! We didn't eat at any of the specialty restaurants. The shows and entertainment are exactly what you should expect on a cruise ship. The lounge acts were marginal at best with the exception of the one man guitarist/singer who plays in the main foyer. He was exceptional! We had our issues. None which we didn't overcome. We met some very nice people and had a nice time. Somehow we expected more...   Read Less
1 Helpful Vote
Sail Date: December 2013
Celebrity Millennium – Holiday Cruise- Dec 21, 2013- Hong Kong- Singapore (SE Asia) I wanted to share our experiences on the Celebrity Millennium Dec 21- Hong Kong- Singapore Holiday cruise. This is an honest assessment; the good, the ... Read More
Celebrity Millennium – Holiday Cruise- Dec 21, 2013- Hong Kong- Singapore (SE Asia) I wanted to share our experiences on the Celebrity Millennium Dec 21- Hong Kong- Singapore Holiday cruise. This is an honest assessment; the good, the bad and the ugly. This was my second Celebrity Cruise after sailing on Celeb Reflections this past summer on a Med Cruise. After our Reflections sailing, we felt we had finally found our cruise line and booked this cruise along with another Celeb Med cruise in June 2014. Our port was the new Kai Tak cruise terminal in Hong Kong. It’s brand new and they don’t have their operations down yet. Suffice it to say we did not get our luggage until nearly 10pm. By which time, we were too tired to do anything but eat at buffet and go to bed. Not off to a good start and Celebrity seriously needs to get with port authorities to figure out how to expedite luggage to the cabins. Many fellow pax groused about the same thing so already they got off on the wrong foot with their customers. If you sail in our out of this port, be advised there are not many taxis around. Try to pre-arrange if possible. I found a great online private transfer service- www.blacklane.com who specializes in Asia. They act as a broker with private drivers in many, many cities. I booked them for Hong Kong airport pickup to Kai Tak port while at my airline club in Shanghai waiting to board fight to HKK and 3 hrs later when I landed, I had a text that my driver was waiting. They were flawless and prices very competitive. For example, a 9 pax van from Singapore port to airport was $45; ship quoted me $160. First impressions when walking on board, the ship was definitely showing its age but the public places were still clean, if dated. Cabin- Our cabin 1140, an Aqua Class on Deck 11 was small but had an awesome balcony. It was an aft cabin with by far the largest balcony of the Aqua Class cabins. I highly recommend this cabin if you sail her and balcony size is important. It was right over the deck 10 aft bar (never did find out its name- we called it the Sad Café), but we were never bothered by noise. Probably because the staff at that bar was so disinterested, that no one really cared to sit out there for any length of time other than smokers. More on this later. Cabin was small and unlike Reflections which has overhead storage over bed, this cabin was egregiously lacking in storage. You have to bring a lot of clothes on a 15 day cruise; not sure where we’re supposed to put them. Bad layout to say the least. Not sure when these cabins last had a makeover but if it was recently, they did a lousy job. Our cabin steward was nice and perfectly competent and unobtrusive. As someone else also mentioned in their review, the thermostat never really worked properly in our cabin either. Dining- We obviously were entitled to eat at Blu and did so only 3 nights for a variety of reasons. Some days we got back from tours so tired and late, that we didn’t have it in us to clean up in a hurry and those days we ate at buffet. Other days we spent off the ship (total 4 nights overnighting in Bangkok, HCMC and Halong) The food at Blu while good, was not up to the standards that had been set on Reflections. It was good, not great and IMHO, certainly not worth the extra charges for an Aqua Class cabin. The service was awfully sloooow. Again, an entirely different experience than the one I had on Reflections. Maitre’ D was very nice as were all staff. It just took forever to get service and once we placed our orders, the dishes were brought at record speed so that you could finish your meal in less than 30 min. Just in time for that glass of wine you ordered an hr earlier. ‘Nuff said. QSine and Olympic however were stellar. QSine’s staff was phenomenal and service excellent. Sommelier was great. Food was very good, not quite up to Reflections, but very good nonetheless. We ate here twice Olympic- Food was phenomenal and service was STELLAR. What you would expect in a 2 star Michelin restaurant in Paris. Whoever trained that staff needs to be walked around the ship and give refresher courses to staff at other dining venues. We ate here twice. Il Bacio Coffee Bar- great coffees and excellent service. I think barista’s name was Annie, make sure SHE makes your coffee concoction. Service phenomenal here as well. Buffet- Food selection was fantastic and for most part, all dishes were excellent and very tasty. Best pizza I’ve ever had on a cruise ship. Great omelets as well. Good choices of salads and sides, gourmet sandwiches…etc. No complaints here. Great alternative to formal sit-down dining. Entertainment- Didn’t go to a single show but was told by other cruisers the entertainment was very good. Can’t help you here. Bars and Lounges- Generally speaking, most bars seemed understaffed or they just weren’t making an effort to ask pax if they wanted to place a beverage/drink order. Many pax I spoke to felt that was because so many of us were on Bev packs, that Celeb may have issued an edict not to offer up drinks to pax that have bev pckgs and to let us work for them. We were all just scratching our heads because it certainly was a recurring theme in most bars/lounges and egregious at the Deck 10 Sad Café. Cellar Masters, their wine bar was our meeting place for pre-dinner drinks. Service was good when you mosey up to bar and ordered a drink, otherwise pretty nonexistent if sitting at a table. We learned quickly that we needed to go to bar to place orders and then, they would bring drinks to table. Wine choices were terrible. Just really pedestrian wine at inflated prices but we made do. Reflections had a much more extensive and robust wines-by-the-glass list. Michael’s Pub- Supposedly a “craft beer” bar. Pretty pedestrian choices here as well, but since I’m not much of a beer drinker, it didn’t really matter. Sad Café- Deck 10 Aft- And then there was this bar. Don’t even know where to begin but this bar needs an overhaul. Most days you could find the staff joking amongst themselves while their pax died of thirst and neglect. Not sure what the problem is here but if there was one thing that turned off almost every single fellow pax I spoke to, was the absolute lack of service and overall staff demeanor at this bar. Dirty dishes would sit on tables for hrs at a time, no one would pick them up, things would get blown around and I would see the same French fry for 3 days on the deck. One day it was raining and dirty breakfast dishes were overflowing with toast, egg yolks, pancakes- you name it- on to the tables and eventually the deck. And those dishes sat there accumulating rain for HOURS. It was disgusting and provided a hell of a view from my cabin directly overhead. This is one major reason why I will rethink future Celebrity bookings. I expect that of maybe an MSC, but certainly not a line that prides itself on being a “premiere” liner. I can’t quite figure out if it was just a poorly run ship, if this is standard for Celebrity, or if Reflections was just an exceptionally run ship. Guest Services- Staff was very congenial and professional but seemed incapable of responding to major issues. More on that later. I do want to recognize Raul and Sandra who were both very responsive to any of my needs or inquiries. Itinerary- PERFECT!!!!!!!! I cannot say enough about what an ideal itinerary it was. It was the perfect amount of time in port for a “taster” of that given city. We booked an overnight junk through a private operator in Halong Bay and it was the highlight of our trip. Fellow pax that went to Hanoi regretted it because roads were so bad and trip took too long. We had an amazing overnight cruise on the Victory Star, which I highly recommend. Our ship skipped Chan May Port (Hue/Danang/HoiAn) because of weather and we ended up spending 2.5 days in HCMC/Saigon. We had originally planned on a 1.5 day overnight in Saigon and used the extra day to go to Vung Tua which was a great little beach city about an hr from Phu My port. Bangkok we overnighted 2 nights (NYE/NYD) and that was a treat. Laem Chabang is 2.5 hrs from Bangkok so make sure you arrange your tours before you arrive. I cannot tell you how many pax were stranded on the ship because the ship’s tours were sold out and all private tours were sold out. We used Oriental Escape (www.orientalescape.com) for our transfers and arranged private tours with them and could not have been happier with their services. Anyone on future sailings that has private tour questions, feel free to PM me. Happy to help. I am hooked on sailing and exploring this part of the world. I would actually take this cruise again in Dec 2014 were it not for the ship. I won’t sail Millennium again. Too bad Celebrity can’t substitute a different ship for this itinerary. You can do this sailing 4 years in a row and always have new things to do. If you’re contemplating a SE Asia trip, don’t think it through any more, just do it; you’ll be thrilled beyond your wildest dreams. Lastly, I do want to warn anyone sailing on this ship in a balcony veranda cabin, that my friend traveling as a single in a dbl occupancy cabin on Deck 7, got locked out of her balcony at night when the ship was swaying in rough seas. The sliding glass door slid shut and the handle popped into the locked position leaving her stranded on her balcony for 30 minutes until her cries for help were eventually heard by the people in the cabin next door. We reenacted the situation several times and each time the balcony door would pop into the locked position. Although she made Celebrity aware of the issue, they seemingly downplayed it. A warning should be on each and every door that the handle needs to be in the down position if you step outside. The response from Celebrity was simply unacceptable. My friend was traumatized. She asked to speak to the Hotel Mngr who never called, asked to get a copy of the incident report- nope- Celebrity wouldn’t do it. Just deplorable customer care. Her hand was swollen to three times the size because she banged on the door so hard trying to be heard. She eventually went to get acupuncture onboard and asked Celebrity to at least pay for that. Nope. Not even a future cruise credit for her nightmare. Shame on Celebrity. Parents and fellow travelers consider yourselves warned... In closing, I boarded this ship as a Celebrity loyalist with intentions of sailing Celebrity whenever possible. I leave still in search of a cruise line I can call my own.   Read Less
Sail Date: December 2012
We are experienced cruisers. Did this exotic itinerary with friends who we hook up with every two years. Embarkation good- no issues. Rooms were ready within an hour which is quicker than what we are accustomed to. Room Steward was ok ... Read More
We are experienced cruisers. Did this exotic itinerary with friends who we hook up with every two years. Embarkation good- no issues. Rooms were ready within an hour which is quicker than what we are accustomed to. Room Steward was ok but not overly attentive. Never called us by name. Had 2 day in most ports which was good considering the itinerary. Most excursions are a full day which means early mornings and most had a drive of around 1.5- 2.5 hours to get to each way which became tiresome. However if you wanted to see the cities you had no choice. Did not do Hanoi which I heard from some who did the trip that it took them 8 hours of traveling to get there and back. Glad we didn't do that one. All the cities are crowded and hot. Most had populations of 5-10 million. The hawkers are pretty aggressive in some areas and hang around the tourist visitation sites. Didn't take in any of the entertainment except for one night. The on site dancers and singers are very good and the one show we did take in was top notch. The food was very good, well presented and creative. We had anytime dining but found a good table with excellent wait staff so we ate there most nights. While we couldn't reserve a table they always kept this one for us. Friendly staff throughout the ship especially Dexter ( Mr. Washy Washy) who could make anyone's day. We had no issues and would sail again with Celebrity. Read Less
1 Helpful Vote
Sail Date: December 2012
As with some people on this sight I do not normally feel the urge to write a review but (In my opinion) some small issues have been exaggerated regarding this cruise. Check In- We arrived at the check in around 2pm and did not ... Read More
As with some people on this sight I do not normally feel the urge to write a review but (In my opinion) some small issues have been exaggerated regarding this cruise. Check In- We arrived at the check in around 2pm and did not experience the apparent chaos, chaos probably caused by a lot of passengers trying to board early. A passenger I met during check in told me that he arrived at the terminal at around 11am (earliest boarding time) and he thought Robbie Williams was at the front as there were that many people there. He simply went away and went back around 2pm as I did and virtually walked straight through. Stateroom- The stateroom was ready with fresh fruit, flowers and a ice cold bottle of the sparkly stuff and a hearty welcome from our cabin steward Batista and his assistant. Unlike other reviewers our stateroom was very clean with no nasties lurking. We did not need to ask for anything out of the ordinary but I did not feel that I could not ask Batista to resolve any issues. TALK TO THEM, IT HELPS. The crew who we dealt with we're very friendly and polite with quite a few greeting us on a first name basis. Thanks to Batista (room steward), Hasan, Avinash, Natalia (sommeliers), Rose,Jorge (pool bar), Natalia (Metropolitan concierge), Komang, Alin, Eka (Martini bar) the list goes on. We are not new to cruising and if we had been inclined to find something to complain about we probably could of but after all that's not the point of a holiday to me. Read Less
1 Helpful Vote
Sail Date: October 2009
We have been on quite a few cruises over the past few years cruising with Airtours, Holland America, Royal Caribbean and P and O and they have all been enjoyable experiences apart from this one with Costa. This cruise was more expensive ... Read More
We have been on quite a few cruises over the past few years cruising with Airtours, Holland America, Royal Caribbean and P and O and they have all been enjoyable experiences apart from this one with Costa. This cruise was more expensive than any other cruise we had been on and was very frustrating and stressful. We booked this cruise as did many other people because of the itinerary. We spent two days pre cruise at the Island Pacific Hotel in Hong Kong. This was a lovely hotel with superb helpful staff, great food and very clean and was a very enjoyable experience. Our representative in Hong Kong, Wing, was also excellent. We were picked up at our hotel at 3pm and told this was the best time to embark and so began the nightmare. We were in a queue in the Ocean Terminal for an hour and half due to a lack of checking in staff. Waiting in queue's seemed to be a way of life on this ship!On other ships when the passengers are boarding there is a member of crew o show you to your cabin, on this ship it was self service. Emergency Drill was horrendous and we received a letter accusing us or not attending. The passengers who embarked n Singapore did not have one. Customer Services and the Excursions desk were atrocious could not answer questions asked, gave wrong info and were rude.Tried to ring Customer Service, Room Service and Emergency number on the last night no-one answered so if you were ill you could be dead. Entertainment was rubbish with lots of people walking out each night. The best night was the crew show.Announcements took ages in different languages We also had a banging in the cabin which we never found out what it was. Our cabin steward was very good and helpful. Breakfast. The dining room at breakfast was awful. We entered the dining room and had to wander round looking for a table to sit at, there was no order and on the bigger tables half would have been used and still have the used crockery and cutlery on and the other half sat.We only had three occasions when we were shown to a table. The juice was terrible and the glasses containing it hot. The cereal dishes were also hot. The toast was wrapped in a serviette and as cold and rubbery.Twice we had to return glasses because they were chipped or cracked. One waiter did apologise for the chipped glass and this was the only apology we received for any complaint we made. Lunch. This was a little more civilised. A request for tartar sauce was made and arrived after the meal was finished. No mint sauce for the lamb. Ordered ham and brie the meal was served minus the brie. Dinner. The food was sometimes lukewarm and was badly presented. Waiters rarely filled the water glasses unless asked.A lady on our table found a piece of wood in her pasta which the maitre d treated as a joke-no apology but did come back with a large piece of cheese and a bottle of wine. Coffee was cold when served but when we complained we did get hot coffee for the remainder of the cruise. Jacket potatoes were a potato cut in half and often black. Carrots were black round the edges. Same veg served. One of our fellow cruisers ordered a steak which was completely raw and had to be returned a comment from another member of our table was - a good vet would soon have that running round. My friend ordered a asparagus pie as her main meal it arrived and was the shape and consistency of a fish cake there was nothing else on the plate, no garnish or veg. Shore Excursions. Unable to comment as they were so expensive we did them independently. There was no useful information given by the ship on the ports of call and the maps provided were useless. Self Service. Certainly could not be called a restaurant was more like a works canteen. It was badly laid out with food in different areas. Plates were plastic. The large mugs for drinks were frequently not washed properly. Frequently ran out of water for tea and coffee ice and milk. The warm milk container was filled with cold milk and you would pour what you thought was hot milk only to find it was cold. To say that this was an Italian ship the ice cream in the canteen was a joke.One day there was a fly on a plate which the chef was wafting off and which returned to the plate again I pointed it out to the chef and he said yes Ma'am but would not have removed the plate if I had not told him to if this is done in front of passengers one wonders what is done behind closed doors. Glasses for water were hot. Air Con. This was inadequate all over the ship, cabins, dining room, theatre were all uncomfortably warm and the lifts like sauna's Decks. These were dirty and dirty crockery and food were left there all day. Pools. These were small three strokes and you were across them. Water was too deep to allow you to stand therefore non swimmers were not able to use them. Hard Work. Everything had to be requested, shampoo soap etc Lipton's English tea was kept in a cupboard so every time you wanted to make a cup of tea you had to find a crew member to request one. Read Less

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