Talked in short. We have group of 20 people including 4 elderly
1) Minimize trip period from 3 nights to 2 nights with short notification
2) Bad arrangement on room distribution (we have total 7 rooms original in 2 different floors even we requested to be on same floor)....due to trip period was being changed. They relocated all 7 rooms into 4 different floors & the worst things was 2 ...