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123 Hong Kong to Asia Cruise Reviews

Demarcation at HK was a fiasco, not enough staff on arrival with no welcome, very long queues for a piece of paper that could have been sent out in advance. Virtual screen worked only 1 day out of 7, despite repeatedly reporting. ... Read More
Demarcation at HK was a fiasco, not enough staff on arrival with no welcome, very long queues for a piece of paper that could have been sent out in advance. Virtual screen worked only 1 day out of 7, despite repeatedly reporting. Drinks package misrepresented at time of booking by planet cruise staff, so not directly RCLs fault but understand from a rock staff member that titling of drinks packages changed at some point- so an apparent lack of communication between agents/cruise company, if true and at the expense of the customer. Information both written and oral was contradictory and spent far too long most days queuing at guest services seeking clarification.Didn't meet anyone who was happy irrespective of their nationality from first time and world travellers and frequent users of RCL. We enjoyed the entertainment shows in particular the ice show and comedian. Second dining guests should be able to see a late night show, not one scheduled at 06:45 when you are getting ready for dinner. Inexperienced staff in sapphire dining room, waited 45 mins for our drinks on first night, but thank God for Josef rescuing the staff many many times and was exceptional. Food quality not always good, no apology from the chef who our head waiter called not at our request. Common experience of bars running out of certain drinks on the first few days - how can this be so, but symptomatic of some bar staff just making excuses. Trips we took were well organised by Saigon tours and good value. Sanya as a port was a waste of time, RCL find another port offering more. Chinese authorities were a disgrace, staff struggled to cope. Read Less
Sail Date October 2016
I never write reviews but felt compelled to this time. I read the reviews on Star Cruises before we sailed with them. Having cruised before in different parts of the world, I thought it would be nice to travel with an Asian cruise line ... Read More
I never write reviews but felt compelled to this time. I read the reviews on Star Cruises before we sailed with them. Having cruised before in different parts of the world, I thought it would be nice to travel with an Asian cruise line through Asian countries, even though I had read some bad reviews. What a big mistake that was. We knew it would be challenging, but had no idea just how hard it would be. There were only 4 English western passengers on board and hardly any of the other 2500 passengers could speak English. We absolutely know that was our fault for booking an Asian cruiser and don't blame the cruise line for that. It was our bad luck. I just want to advise non Asian passengers to definitely don't go with this cruise line. As I said it was our fault about the language but so frustrating with the announcements and entertainment - but getting on and off for excursions etc. was complete bedlam. You just had to join in and be pushed about as seems to be the custom. All the excursions are in Mandarin but we were made aware of this before we booked, but they didn't understand any English and I just pointed to my watch to find out what time we were due back on the bus at every stop. Lol. The food was average for the buffet, with little variety. To eat in any of the 3 free restaurants, you had to line up like at a Medicare office and wait until your number came up on the screen, this sometimes took 45 minutes of waiting. There were other restaurant on board (like you get on other cruise lines where you have two sittings in the dining room and the food is top quality) but it costs a minimum of $A30 per head. We had no complaint about the ship itself. It as lovely and kept clean and polished the whole trip and they staff were fabulous. They went out of their way in be polite and assist in every way possible. We picked this particular cruise because it was sailing down to Vietnam from Hong Kong. It had longtime been my dream to go to Halong Bay in Vietnam. But hey presto, literally at the last moment they informed us the cruise had been "rescheduled" and wasn't going to Vietnam but to two islands in Japan. They wouldn't even give us any reason, just that it had been rescheduled. I read this had happened before but assumed it had been a one-off problem. Although they offered a full refund on the cruise, it was only days before we were due to leave home, so we were out of the time limit on cancellations from the the airline, the accommodation and various tours in Hong Kong, so we had no choice but to go ahead. We spoke with the captain about the rescheduling and he told us he'd been informed by past western passengers that after 30 years of travelling, this had been the worst cruise they had been on. The rescheduling isn't unusual and he joked that is why you don't see Star Cruises advertised in brochures because of their unpredictable scheduling. We asked one waiter on the last night where the next trip was going and he said they're supposed to go Japan, but might end up in Vietnam!! So my advice to any Australians planning a trip in Asia, avoid this cruise line at all costs. Not because it's a bad line but because you will not like it and like us, non-Asian speaking passengers, you'll consider it a complete waste of time and money. It definitely wasn't cheap so spend your money on Princess, Royal Caribbean or any other line as you'll have a much more enjoyable holiday. Read Less
Sail Date October 2016
This cruise from HK was an absolute disappointment and didn't live up to it's 4.5* grading!!! The food was cheap and nasty in the Windjammer, inferior compared to other ships we've sailed on. Diners in the Windjammer ... Read More
This cruise from HK was an absolute disappointment and didn't live up to it's 4.5* grading!!! The food was cheap and nasty in the Windjammer, inferior compared to other ships we've sailed on. Diners in the Windjammer were constantly bombarded with loud intrusive and aggressive "music" more conducive to a disco than for relaxing eating and mainly intended for the crew. The feeling was eat and get out as quickly as you can! The Sapphire Restaurant menu was limited and disappointing compared to other ships. We were charged for 2 bottles of wine which we didn't have - no apology only "we will adjust your account". Our fellow diner was also charged for 1 extra bottle of wine. Fridge in our Junior Suite (which was lovely and spacious) didn't work even though it was running and we did complain. Our milk went sour overnight, our bottles of water and wine remained warm. Sadly the entertainment was also mediocre. The one group called "black Tie" were an embarrassment and more suited to entertain in retirement villages for free . Then again maybe Royal Caribbean got them for a steal . The service from the staff was excellent , always congenial and service with a smile . Our suite was spacious, comfortable and practically sound proof , which made it possible to get out of the mayhem on the rest of the ship . Earlier this year we enjoyed a cruise on the Independence of the Seas from Fort Lauderdale which is practically the same ship. Maybe sailing out of Hong Kong is not the way to go. Voyager certainly displayed remarkable inferior differences . Read Less
Sail Date September 2016
Itinerary and the reputation of SilverSea were our reasons for choosing this cruise. The itinerary was all we hoped for; the older ship and its management less so, based on flooded cabins. Embarkation in Hong Kong and debarkation in ... Read More
Itinerary and the reputation of SilverSea were our reasons for choosing this cruise. The itinerary was all we hoped for; the older ship and its management less so, based on flooded cabins. Embarkation in Hong Kong and debarkation in Tokyo were handled very well: easy, lots of direction and help, punctual. Our suite was sizable, with a walk-in closet that was very welcome. Staff service at all venues, and our butler, were outstanding. The food was good, though not as good as Oceania. Entertainment was good, but limited; the cruise director did double duty as a singer/comedian, and was actually not bad. One good lecturer, one mediocre. We noticed immediately, however, that the ship was in need of work: e.g., the deck railings were in serious need of varnish. Later we learned this ship is due to be "retired" next year, which may explain possible deferred maintenance. The problem arose on day 10 of the 16 day cruise, when we encountered high winds and heavy seas. That can happen. But this older ship was simply not "ship shape." Dozens of staterooms--our deck 5 starboard was the worst hit--were flooded by wind-swept rain and ocean spray that leaked through the veranda door seals, soaking the carpets (and some clothing and under-bed suitcases). That continued for at least 12 hours, with no solution offered to stop the leaks and no official communications from the captain. Inconceivably, very little, and nothing effective, was done over the remaining five days of the cruise as the soaked cabins became uninhabitable from the smell alone. We were offered downgraded accommodations (no balcony), but had to insist on getting some help moving. Even that cabin had a leaking window. No announcements by the captain, no meetings with ship officers, no remedial plans presented and no offers of help. Silversea, after several weeks, finally offered us (but apparently not others), a very modest and restricted credit toward a future cruise, hardly proportionate to the number of days we had no use of our suite. Amazing, and disappointing, for a high-end cruise line. My ratings below are for the first 10 days, before the ship and its crew were tested by stormy weather. For the last week of this cruise, most of these ratings would have been negative. I can only hope those sailing on the Silver Shadow this year enjoy good weather, and that at least the Deck 5 suites have been stripped and refurbished while in port. Read Less
Sail Date April 2016
Just returned from the aforementioned cruise; our third on QM2. How service, food and entertainment have disintegrated in the last 9 months.Embarkation was a joke, nobody seemed able to do their job. They simply did not understand ... Read More
Just returned from the aforementioned cruise; our third on QM2. How service, food and entertainment have disintegrated in the last 9 months.Embarkation was a joke, nobody seemed able to do their job. They simply did not understand English. They looked pretty and professional, bu looks are certainly deceiving. Service in the dining room was so bad, I went to the Purser's desk to ask if this was a designated training cruise. I was assured it was not, yet orders @ breakfast and lunch were delivered haphazardly, and generally inaccurately. The staff did not understand what we were asking for. QM2 is one of the rare ships that has laundry (self service), but with broken machines and thousands of passengers, it was an impossibility to do a little wash. I am thankful we were only on for 9 days and not for anything more than that. Shops on board offered the same merchandise every day, how boring. Entertainment was mediocre at best, well this isn't Manhattan, so what should one expect? Activities on board, ha, ha; this was a giant infomercial for Canyon Ranch, trying to hawk it's services and products. Port talks and pictures looked great, when in reality they were expensive and useless. We didn't expect to go to SE Asia again, so we took excursions in each port. Sadly these ports were not ready for prime time. They were more than primitive and with few exception, polluted and dirty. This was especially true in Cambodia which I now call the bowels of Asia. Shame on Cunard for including this horrific port on it's itinerary. People who decided to self tour had the best option both in Hanoi and Cambodia-they could return to the ship. We were held captive for hours. Bangkok was a disaster. 6+ hours of travel and about 2 hours to tour, include in this was a lunch and shopping break, and soooooooooo expensive to boot. Dinner times were rigid and those of us on early seating had to rush from the bus to the dining room with nary 15 minutes to change. This was very poor planning on the part of Cunard. We have sailed 4x on Cunard to date, and I doubt there will be a fifth. What a major disappointment. Read Less
Sail Date April 2016
Cruise price was attractive, probably in collaboration with one of the larger travel agency in Hong Kong. However, the quality of the cruise was poor. Food: not much selection even the salad section, dressing unlike what you normally ... Read More
Cruise price was attractive, probably in collaboration with one of the larger travel agency in Hong Kong. However, the quality of the cruise was poor. Food: not much selection even the salad section, dressing unlike what you normally would have, very watery. Food quality is quite low. Pizza with not much topping or dressing. On first day of cruise, it was like a war zone, people have to line up a long time outside the restaurant. Cabin: small compared to other cruise lines. Services: Cabin - good, Restaurant: Very poor. Ship took more passengers than it can handle, thus, not enough tables for guests. Always have to wait a long time for table, waiter not helpful. Bus boy will not clean table and very rude. Too many bar people in the restaurant to try to sell drinks (with not much success) while there is not enough waiters and bus boy. Entertainment: OK (cater to Hong Kong Chinese with Sky Band singing Chinese songs) Embarkation: wait time and processing not as efficient as other cruise lines. Pier change at one port leading to use of shuttle,so excursion time cut down and more expensive transportation costs for guests. Public Rooms/Bar Area: Too small to handle large crowds. Excursions: You can do the same at much less especially if you can find people to carpool with. Read Less
Sail Date March 2016
Having cruised over 10 times and with several cruise lines we are definitely not new to cruising. Overall the itinerary made us glad that we went but Holland America seriously needs to consider what customers they are targeting. We will ... Read More
Having cruised over 10 times and with several cruise lines we are definitely not new to cruising. Overall the itinerary made us glad that we went but Holland America seriously needs to consider what customers they are targeting. We will not go with them again for 4 main reasons. 1. The crew seem to have become jaded and not as responsive to customer needs as would be expected of an industry leader. This was the first time we have felt that the crew's needs have impinged on the needs of the passengers. To keep this short just a couple of examples: this was the first time that we found crew pushing past passengers on the gangway, and on excursions with local guides running the operation a crew member was 'escorting' but they would keep the customers waiting on the bus because the only person late back after a stop was the crew 'escort'. It got so bad on one occasion that the passengers spontaneously started clapping our 'escort' when he finally appeared. 2. The food is generally poor. The good dishes are like islands in a vast sea of mediocrity. The buffet needs some serious attention as to how it can be managed better. A couple of examples of poor food: the dreadful quality of vegetables and the same two hot puddings every day for 2 weeks. 3. The passenger mix is very diverse, which could be a very good thing but there is a high percentage of non-English speaking passengers. However pro one might be of a multicultural society there is nothing more frustrating than having to spend nearly 2 hours at dinner in the evening on a table where you are not just the only ones able to speak English but you get the feeling that you are crashing a private party. 4.We all expect cruise lines to try to squeeze as much revenue out of their captive market but it went too far. A fairly high percentage of the on-board activities advertised daily were charged for. However, this was our first experience of having to pay for a shuttle bus to get to the advertised place from a sea port that was in a 'no walking zone', and too far away. It smacks of fraud to me to sell a cruise on the basis of visiting certain places but then charging US$16 per person for a round trip on a coach to be able to actually visit the location on the cruise itinerary. Read Less
Sail Date January 2016
While the ships itself is very new and nice, the whole experience is for non-Chinese person ruined by the 98 percent of Chinese guesta and the Chinese part of the crew. The guests are horrible, they have very low hygiene standardy, ... Read More
While the ships itself is very new and nice, the whole experience is for non-Chinese person ruined by the 98 percent of Chinese guesta and the Chinese part of the crew. The guests are horrible, they have very low hygiene standardy, they spit, throw things on floor and have no understanding of basic manners. No way they will stand and wait, they will push you and not only you but also themselfs. The classic crew from Europe, Phillipines, India is very nice, they ar very helpfull and smile at you, wish you a nice day... Chinese crew makes you feel like dirt whenever they look at you. They used our Chinese visa for an entry in a port where we stay on the ship (because we needed the entry at later stage) and not one word of sorry came from them. They made us copy out flight tickets and run to the Guest desk as if it was our misstake and treated us like criminals. Their English (most of Chinese crew) is pretty horrible when it comes to anything more like the very standard situations. Dinning would be ok but for the mass meals (in Windjammer) Chinese guests made it a nightmare as family of 4 needs a table for 9 and stays there for 3 hours. They dont care you want to have breakfast. The other restaurants were very good as the service was great and menu tasty and since the Chinese guests did not follow rules and did not make reservation, there was usually only few people there. Free shuttle to train/metro in Shanghai was nice touch, but those not really adventurous should take a cab as the metro ride accross the city and to airport is about 60 km and Chinese people do not care if you are older or have lugage, they will not let you sit down or have some space. The evening program was a bit lame, we are used to much better quality, there were no clubs or entertainment activities like on Oasis and the bumper cars, flow rider and fly in was always full and not as much fun as you would expect. Two70 was a big dissapointment, it look much better from the photos and the promenade was a joke with 10 meters and 6 shops. We took RCI organised tour in Okinawa and it was worst one I ever experienced. The Japansese guide was very poor and could not control the Chinese tourists as they managed to be late 45 minutes after a 1 hour visit to aquarium causing us to cut the Shuri castle visit by 45 minutes... Also the guide was very disrespectfull and was making fun of Japanese culture rather than giving us real historic information. Read Less
Sail Date December 2015
What a disappointment. Started off with a chaotic embarkation in Hong Kong, with lots of misinformation and a Brunei visa fee that no one had mentioned. Dining room and Windjammer staff were excellent and food was OK. Cabin attendants ... Read More
What a disappointment. Started off with a chaotic embarkation in Hong Kong, with lots of misinformation and a Brunei visa fee that no one had mentioned. Dining room and Windjammer staff were excellent and food was OK. Cabin attendants were good and it seems that the main problem was 'middle management'. Guest Services just ignored complaints and I ended up demanding to see Guest Services Manager. How ignorant and arrogant he was! Sat playing with his computer when we spoke to him! Entertainment: what a disappointment after all our other cruises; of the 10 shows in the theater, only three were worth sitting through. On the other nights, people were walking out after 15 minutes. Need to send Cruise Director on other cruise ships to see how it is done properly. There were always people at the Guest Services desk complaining; when talking to other guests, most complaints were not major, but matters that need not of happened. Lots of misinformation and incorrect information given out. At Brunei, our shuttle bus to the city center organised by RCL was very dirty, ripped and broken seats, exposed electrical wires hanging from ceiling and it struggled to go up the slightest incline. This came at a cost of US$30 per return trip which was 30 minute each way. RCL's response: "the coaches that we acquired are the best we could find." The other 20+ coaches were just the opposite! As compensation, they saw fit to give us a 50% refund. Don't know about the other 40 passengers on that bus though!!! Do yourself a favor and stay away from this ship. Read Less
Sail Date October 2015
A very disappointing cruise ship. Did a 11 day cruise and there was a new problem each day. Supervision by staff at meal times in windjammer was very poor. Passengers refusing to wash hands and staff allowed them to get away with it, ... Read More
A very disappointing cruise ship. Did a 11 day cruise and there was a new problem each day. Supervision by staff at meal times in windjammer was very poor. Passengers refusing to wash hands and staff allowed them to get away with it, people picking up food from the servers with the hands and putting the food straight into their mouth, passengers taking 15 fried eggs and leaving none in server. On specialty lunch passenger pig out on spare ribs two plates full and other passengers having to wait while more brought. The meals in the dining room were not up to the standard of other cruises. I nearly thought that they made it that way so you went to the paid restaurants for meals. The TV ran the same movies for 11 days, some movies running at least 3 times during the day. Having shore excursion changed on us and not told of the changes. Four of us given 3 different dessert menus for same meal. The entertainment was ever good or real poor not the variety of other cruise lines. The cabin was very worn brackets holding draws falling off and the cabin just tired. Ship board guides not knowing the way off the ship had to double back on two occasions. Wording on shore excursions deceiving eg Island Hopping did not mean going to different island but going to 3 different spots along the same beach very poor and a rip off. Given no departure form to fill out had to go to Guest Services Desk to find out about departure procedure. Vary little assistance for passengers with disabilities on shore excursions had to make own way out. Number called for the shore excursion and the cruise ship guide would take off and passengers had to jump up quickly and take off after them and they would not slow down or look back til they got to the bus. Did not check that they had everyone until you got on the bus. The workers were very friendly and some were extremely good but there seemed to be a lack of leadership and procedures to make sure that the small things were done properly on the ship. Impression was to spend the least amount of money on the passengers and to given them "Just A Cruise" rather than a quality cruise. As one passenger said to me and they were regular cruisers "If this was your first cruise on a Royal Caribbean Ship you would not go back" There were some good experiences the happy staff, some good shore excursions, the day time activities put on by the ship which was plenty and varied. Would definitely think twice before going on another Legends of the Sea cruise and if this is the standard of Royal Caribbean cruises then they have probably lost us as passengers we will go with a company that puts more effort into looking after the passengers. Leadership needs to step up and take pride in their work. Read Less
Sail Date October 2015
We loved the smaller ship, and the itinerary and the crew were great, but there are a lot of things about this ship that need improvement. The problems started with embarkation and continued right through disembarkation. At ... Read More
We loved the smaller ship, and the itinerary and the crew were great, but there are a lot of things about this ship that need improvement. The problems started with embarkation and continued right through disembarkation. At embarkation, we were handed a pile of forms to fill out. The woman who handed them to us made a point of saying that two of the forms did not need to be filled out until we got to the cabin because they would be collected later. That was wrong – we had to complete them before we got to the gangway. On board, other papers were delivered to the cabin with instructions to fill them out and return them to drop boxes that didn’t exist. The Compass was often inconsistent with other documents. After all the harping about meeting your tour at the location printed on your shorex ticket, we would show up in the designated lounge to be told the meeting place had been changed to another lounge. On disembarkation day, the documents said the gangway was on 2, so that is where we went with our bags, but there was no gangway. We asked a crew member, who confirmed the gangway was on 2. It was actually on 4. The shorex manager admitted at his presentation that some of the tour descriptions were inaccurate, yet if you go to the desk they have very detailed info in the computer – why can’t they make that info available in the tour descriptions (Princess, for example, posts all that info on the website)? The shorex tickets were not in the cabin when we embarked. Sometimes the puzzles were illegible. Many of these are small things that we would have overlooked if there had only been a couple of them, but the number of problems across multiple departments suggested to me that management has a problem with attention to detail. The cabin had good storage but the AC did not work properly. After we reported this to our steward, an engineer came who seemed to blame us for the problem by suggesting we were leaving the balcony door open (we had not done that). He removed a panel from the ceiling, left a filter on the floor, left and did not come back. The situation did not improve much. The drainage channel on the edge of the balcony was clogged, so that water could cover the balcony when the ship rocked and we had to put a bathmat by the door to keep the carpet from getting wet. That problem was resolved after a few days. The water pressure in the sink was very low. The lighting in the cabin was horrible. If you turned on every light in the room, you could read but it wouldn’t be comfortable. The “reading” lights on the wall were about as bright as a nightlight. There were no amenities in the room – we got bar soap and lovely towel animals and that was it – no shampoo, no tote bag, etc. We had to leave the steward notes to get things like laundry bags replaced. We were given ice but no glasses. They don’t leave you any maps or port info anymore, and no beach towels (which we would have liked to protect our clothing from the soot that hit the balcony). You may want to avoid cabins on the atrium – the ship has the noise-blocking doors, but they never closed them. The balcony chairs have straight backs that do not recline for a nap. Some of the worst entertainment we’ve seen. There must have been some deep cutbacks in the entertainment budget because two out of the first ten shows were the orchestra. The juggler and the magician were awful. A fiddler and the cabaret act were just OK. The production shows were great. The singer (Monique Dehaney) was fabulous and probably won’t be on the cruise ship circuit for long. The bands were good but some nights there was no music between dinner and show or after the show except for the pianist in Schooner and we could never get a seat. The aerial shows were great. There was a lot of trivia and the lecturer was good. Almost none of the food anywhere on this ship is hot. The food on the buffet was routinely room temperature. There was a nice selection of drinks but there were always drink machines and ice machines that didn’t work. The kitchen seems to have a strong preference for runny food. The refried beans were like soup and the pasta sauces were thin and unappetizing. The tables and chairs (indoors and outdoors) at the buffet were rarely clean, but the problem was especially bad outside by the pool. On several mornings we showed up when the buffet opened and most of the outdoor tables still had dirty dishes on them from the night before. In 3 weeks I almost never saw any crew wiping off tables, which were always smeary and sticky. Someone must have complained, because on about the last day of the cruise there were crew spraying all of the indoor tables and chairs. I guess they didn’t rinse them, because that night everything was still smeary and my clothes stuck to the chairs. The doors on one side of the buffet are closed most of the time, even though the seating area is inadequate so people need the tables on that side. You then are left with the option of walking all the way back through the food to the other side or going out a door they try to keep blocked off for crew. The breads and salad bar were nice; the desserts are weak. Sometimes the crew could not keep up with the number of passengers in the buffet and pans were empty. Coffee and treats in Latte-Tudes were good. Most of the outdoor tables were wobbly. There was typically no ice and no coffee outside until 30 minutes after the buffet opened. There were ice machines, drink machines, and a toilet that were all out of service for the entire cruise. Using anytime dining was a mixed bag. One night we were the first people at a table for ten and the waiters refused to take our order until the table filled, which took 45 minutes. We ended up spending 2¼ hours there. RC has taken to treating its passengers like criminals – you have to give them your Seapass card and risk a $25 fine to use a beach towel a few feet away at the pool. There is no quiet place on this ship to sit and read – there is piped-in music (sometimes loud) everywhere and they do things like Zumba in the atrium. The VC lounge has been ruined, with most of it given over to specialty restaurants. If you sit in what is left of the lounge, you will be subjected to the two different music tracks from both restaurants, even when they are not open. The technology on this ship is not up to date. There is no interactive TV for ordering shorex or checking your account. Worse, there is no dropbox at shorex for ordering or cancelling tours without standing in line. They also announce that if the shorex desk is closed, you should take your questions to the front desk, which makes very long lines if you actually need the front desk personnel for something. In three weeks, I never saw a crew member cleaning the railings on the stairs, which were always sticky and gross. We enjoyed our tours but the descriptions were not always accurate and almost every trip ran 30-60 minutes longer than described. The buses were very full. Since the guides kept commenting on how big the groups were, this seemed to be an RC thing, not a tour company policy. Read Less
Sail Date October 2015
I had such high hopes for this cruise line. I have always been told by others that Royal Caribbean takes care of their guests and that's it's more prestious than any other cruise line. Ha. That's a joke. We went with another ... Read More
I had such high hopes for this cruise line. I have always been told by others that Royal Caribbean takes care of their guests and that's it's more prestious than any other cruise line. Ha. That's a joke. We went with another couple who had issues with their sea pass cards and other minor issues. My room was suppose to be in the same hall as my friends. Nope, we were on the same deck, but we had to go up two floors, then down two floors to get to our room from theirs. Royal pain. Anyway, brought the issue to guest services, could not care a less. Conflicting answers with another issue, visas. Online said said no need for visas, however, when we arrived on ship, different story. It was frustrating. We spent our first night at guest services waiting in lines and more lines. The rest of the cruise was rudeness from crew, inconveniences, and the entertainment was subpar. The cruise director and his staff were fantastic, but the shows were not entertaining. The shore excursions were phenomenal but they went through the ship. We booked on our own. The children's club was a joke as well. It was only available 9-12, then 2-5, then 7-10 and everything after 10 was $7 an hour. My husband and I couldn't do anything really without our daughter because we had to turn around and pick her up every three hours. The only time where she could stay through lunch is shore excursion days but we booked activities for her too off the ship. The dining was uneasy at first. We had 7 in our party and they put us at a small table meant for five at most. When I confronted the lady at reservations to change tables for future sit downs, I received attitude (which put me in tears) and no solution to fix the problem. It was only when my friend went to guest services and released all kinds of fury was the problem fixed. The cabin itself was nice. We had an ocean view and no issues there. We barely saw our room attendant, only once when we complained of a smell from the bathroom. Read Less
Sail Date October 2015
I have cruised twice previously, both times with Royal Caribbean, and thoroughly enjoyed both experiences. This cruise, however, was ill-fated from the start. Embarkation was to begin at 3.30pm at a small terminal. An ominous warning. ... Read More
I have cruised twice previously, both times with Royal Caribbean, and thoroughly enjoyed both experiences. This cruise, however, was ill-fated from the start. Embarkation was to begin at 3.30pm at a small terminal. An ominous warning. Most people arrived early to find their vessel was in the process of berthing. In the terminal passengers were being processed for another cruise vessel on the opposite side of the pier. Very little seating as RCI passengers waited for their turn to come. Priority processing became a victim as everyone surged forward when the gates, or gate, was opened. After 2 hours on our feet we entered the theatre to line up again for immigration formalities. The next morning I was expecting an explanation, apology perhaps, on the cruise newsletter for the conditions passengers were forced to endure upon embarkation. Nothing. There seemed to be an official attitude of "pretend it never happened". The rest of the cruise was fairly average. Met other really nice couples at My Dining. Staff as usual were excellent, looking after you as well as can be expected. Food in the Windjammer and My Dining was on most occasions tasty if not a little on the bland side. I thought it to be unusual when on a cruise in the Asian region with many Asian passengers that there were few Asian dishes on the menu. The few that existed were hardly authentic. If you are a person that likes a little spice in your food then RCI is not for you. For my next cruise I will look at other lines so I can get a comparison. I am finding that RCI needs a public relations shake-up at the top level. Read Less
Sail Date August 2015
Before taking this cruise I tried, pretty much in vain, to find an objective review of this ship. Of course itineraries, personal preferences for entertainment and the like vary and are subjective. Therefore I will try to keep this to the ... Read More
Before taking this cruise I tried, pretty much in vain, to find an objective review of this ship. Of course itineraries, personal preferences for entertainment and the like vary and are subjective. Therefore I will try to keep this to the objective and post my views on just the ship so it hopefully will assist someone as I was when looking for specific information on Royal Caribbean's Legend of the Seas and the service experienced. By the way, this will be my fifth cruise so I do consider I have a good basis for comparison. First impression: - very poor, in fact on boarding in Hong Kong the whole process was chaotic. A change of terminal which had not been notified to all passengers was the start of the chaos; this continued with no taxi access to the drop off point, a disorganised baggage drop off area, in fact it was so disorganised that the chaos made me question the effectiveness of baggage screening and security. Next, a long trek through a large Hong Kong shopping mall and a long snaking queue to check in, all whilst waiting in line, across retail store fronts. After queuing for almost three hours (Yes THREE) we reached the check in desk, and then had to queue again to board. Whilst Royal Caribbean blamed the local agent, the complete lack of any officers to be seen amidst this chaos makes me doubt they had any real awareness of bad it really was and little regret was expressed for the painful check in process. It is disappointing that no serious recognition of the problem nor apology was given. Whilst I understand how Royal Caribbean may claim this was a one off, and perhaps it was, it gave an indication of how they manage such situations. Junior staff left to face the anger of lots of tired and frustrated passengers. Senior officers obviously keep out of the way when things go wrong! To the ship. The good: - Service and housekeeping staff excellent, genuine helpfulness and friendliness. Food overall of a high standard. Standards of cleanliness and housekeeping good. Maintenance good, two cabin bathroom issues resolved quickly and without fuss. The not so good, to the bad: - Legend of the Seas is now an old ship and it shows, although I am told it was refurbished a few years ago, I think this was a very limited refurbishment. Cabins (I had booked two) are old and tired. The (small) bathroom looked in better condition so maybe these have been refurbished. The interior cabin I had booked was dingy and inferior to my balcony cabin as no refrigerator and less storage. Overall, facilities are dated and limited compared to newer cruise ships. Air-con seemed to struggle to cope with keeping areas cool (both cabin and public spaces) in the tropical heat. The main café (Wind Jammer) struggled to cope most of the time and it was difficult to find a free table. The ship ran out of draft beer on the second day; my first and second choice of canned beer and Prosecco the third day, although some replenished on day four, they then ran out of certain drinks again right through until the end of the cruise. Disappointing considering I had pre-paid drinks package. Plastic cups and plates in the café with resulting ingrained stains from heavy use. This may be hard to believe for a cruise; but at certain times no restaurants are open, so a late breakfast (unless you want room service) could be a problem. The main café closed between what was determined to be meal times, rather than a staged changeover from say breakfast to lunch. A complete lack of information available on destinations, in fact it appeared as this was deliberate to encourage you to book 'official' tours from Royal Caribbean. For example no information on distances from port to city centres, or what is within walking distance from a port or public transport options. Just constant messages/sell about how booking 'official' tours is much safer. Attention Royal Caribbean! Some of us (who have paid over $8,000 for our cruise) like to wander without being chaperoned, you should provide basic information on ports visited etc. Guest service desk constantly with long queues, not helped by cabin keys that needed regular recoding. Overall: - Would I book another cruise on this ship? NO. Book with Royal Caribbean again? Possibly not. All in all; the appalling managed check in, the dated and tired condition of the Legend of the Seas and overall experience would make me look for sure to another ship and maybe another cruise line. Read Less
Sail Date August 2015
Although told that the ship had had extensive renovations it did not apply to our expensive deluxe cabin. Although we were told our destinations, we were not told that we would be stopping at ports some 2 hours away from the hub (plus two ... Read More
Although told that the ship had had extensive renovations it did not apply to our expensive deluxe cabin. Although we were told our destinations, we were not told that we would be stopping at ports some 2 hours away from the hub (plus two hours back). Most shore excursions were second rate. Some were not as published (Elephant) Having travelled on many cruises we felt that this cruise was hastily put together and detail was lacking. Entertainment was poor and timing in relation to meals was all over the place. Conciege service was a highlight but the rest was very average. Dining was fine. We had enormous problems with our account and as a result are some $300 out of pocket Staff just did not care and had a don't know attitude without resolution and told to fix up when offshore. Have tried to recover but taking nearly two months to get a response and another month after the response wore out my patience, especially when they tell you is there anything else we can do for you and had not fixed in any way the original problem. On embarkation we waited something like 2 1/2 hours to be transported to our Hotel and yet we were meant to get escorted VIP treatment I think there are better more disciplined cruise companies around. Read Less
Sail Date June 2015
We have only ever cruised with Celebrity (this being our fourth one!) as having really enjoyed all three of our previous ones, felt that we would be forever loyal to them? Our first cruise was on the Constellation (sister ship to ... Read More
We have only ever cruised with Celebrity (this being our fourth one!) as having really enjoyed all three of our previous ones, felt that we would be forever loyal to them? Our first cruise was on the Constellation (sister ship to Millenium), then the Eclipse and Equinox, so have sailed on an older ship so thought we knew what to expect from the Millennium; had a few concerns as having read all the cruise reviews prior to sailing, and feeling that perhaps people were either being picky or that some people were just too hard to please, we were quite shocked to find that we agreed with a lot of what they were saying. As always we booked Concierge, and if you would like the truth, please save your money, it really is NOT worth the extra! The standards have dropped drastically since 3 years ago, which is a real shame as it had been so good during the past cruises. Embarkation was a breeze compared to the past three cruises from Miami; yes the ship is old, but we knew that anyway, it was also very tired, again we just accepted this; our room was very clean, a few tears in the valance, cigarette burns on the sink in the bathroom, but that's guests for you, but don't they have smoke alarms for this type of problem? We had a connecting door, and after the second day returned to our cabin to see thick grey masking tape all around the door...lovely to look at, NOT! Trip down to Customer Relations with a photo of door, they were horrified and said that they would sort it out ASAP. By Wednesday nothing had happened so another trip to Customer Relations, still horrified and more promises to get it sorted, if you are guessing you might be right....NOTHING had been done, so back again, and after admitting that this was NOT acceptable would get their Hotel Manager to come and see us....by this time we gave up, and that tape stayed on for the duration of our cruise. 5 star, I don't think so, doesn't even cover 2 star! As part of Concierge you have fresh fruit in yiur room daily...3 apples for 5 consecutive days (could have got those ourselves from Ocenview Cafe), then remaining time we actually got two apples and 1 orange; no flowers, no shoe shine (not that we would have used it, but supposed to be another part of the package), canopies, didn't exist...so why pay the extra? There was a very strong smell of sewerage during the two weeks which was not great when you were going to eat. Main dining room food was sometimes good, sometimes not so good, sometimes hot, sometimes just warm...staff were brilliant and very helpful. Ocenview cafe, unless you have the stir fry, all the other food wasn't very hot or appealing, lunch time pasta/rice was served up again in the evening; one of the biggest shocks was to find that the cafe was closed at 9.30pm every night, on previous cruises was always opened till midnight....no chocolates on your pillow at night...no acknowledgement of birthdays anymore, they now want to charge you for the small cake they used to make for you previously at no cost. A few of the shows were the best we have had on celebrity, but some very unprofessional and a few had to be cancelled due to staff sickness! Disembarkation was not great, was supposed to be one of the first to get off the ship but ended up being last, again this was supposed to be a part of the package! we do have another cruise booked with Celebrity on the Eclipse in October, but after that we have decided not to cruise next year, really despondent and maybe our own fault for sticking with same cruise line....so all being well in 2017 will look to one of the other cruise lines as we love the Caribbean. Very sad to be writing this review...not something we have ever done before...I do know this is only two people's views but have tried so hard to be fair! This cruise was only bearable by the lovely staff on board, never saw the Officers walking around much, which has always been the norm previously....hope other people have a better experience than we did. Read Less
Sail Date March 2015
With great sacrifice my wife and I spent the time and money to cruise with CELEBRITY on their ship MILLENNIUM from Hong Kong to Singapur (with stops in Vietnam, Thailand) - on November 9-16 2014. We had heard that CELEBRITY was better than ... Read More
With great sacrifice my wife and I spent the time and money to cruise with CELEBRITY on their ship MILLENNIUM from Hong Kong to Singapur (with stops in Vietnam, Thailand) - on November 9-16 2014. We had heard that CELEBRITY was better than PRINCESS or ROYAL CARIBBEAN and hence chose to give them a try. Though the ports of call were wonderful, cruising with on the CELEBRITY MILLENIUM was a disappointing experience. For the first 5-6 days of the cruise we had to deal with a water leak that soaked our rug. We had to wear shoes in our cabin in order not to get our socks or our feet wet. When Celebrity's maintenance finally fixed the leak then our main door wouldn't lock (you could open it by just pushing it.) When that was fixed a then we experienced problems with the water in our bathroom: WE HAD NO COLD WATER. We either had very hot water or scalding water,,, and neither was good for brushing our teeth or taking a shower. Out of the entire cruise our room was only ok for 2 days. For our problems we received an onboard credit for USD $200 and a USD $700 credit for a future cruise in CELEBRITY (probably would not risk cruising with them again.) Besides the problems with our room, the ship is old in general (I believe it was remodeled in 2009 but not sure.) The food in the formal dining (4th floor) was mediocre to bad (very slow service from Iketu and Emmanuel, our waiters.) The buffet on the 10th floor was pretty good (better than Princess or Royal Caribbean.) The two pool areas were ok. Read Less
Sail Date November 2014
we always cruise with celebrity, and just love all the big ships. this is our 5th cruise, and asia is one of the finest destinations on my bucket list. the ship is shocking - old and tatty, and stunk of sewerage! the staff were tired, and ... Read More
we always cruise with celebrity, and just love all the big ships. this is our 5th cruise, and asia is one of the finest destinations on my bucket list. the ship is shocking - old and tatty, and stunk of sewerage! the staff were tired, and told us so, on two occasions. the tour manager was more than useless! we paid upfront for all our tours, of course!! never got the tickets. they were always being sent up to the cabin, but never arrived. even the manager himself, failed to deliver the correct tickets! i went downstairs on a couple of occasions, to inquire what was happening. just do not bother! they do not know themselves! the dining room staff are charming, but serve 3 courses at once, and whip your plate away while you are still eating. they are too eager. the moment you put your wine down, it is gone! pool service is just not there! what is going on celebrity? are you short of staff? entertainment is excellent, especially the showlin monks. they made the cruise very special for many of us. water bottles were not available on all the tour buses - what a disgrace!! i am on morphine for my spine, but i had to buy a water from the driver for $1 from the driver! the other passengers were in shock! no water available on the 2 hour journey to and from saigon - what a cheek! you charge us a fortune! this is highway robbery! the cabins are spotless, the staff excellent. the special quisine - still very good. the cosmos lounge and the band are superb. nice to see the captain and his staff walking around - makes people feel good and safe. almost nothing to do on board for people who do not go ashore - i think you can put on one or 2 more lectures. can you not serve more asian food in asia? french food in france? italian food in italy? the fashions in the boutique are so old fashioned - fuddy duddy - how many ladies clothing items did you sell on this cruise from tht boutique - summer cruises - we want swim wear, wraps, fashionable dresses, cardigans etc not clothing from noah@s arc. as for the general sales on the ship - the same old stuff, from 5 cruises ago - the jewelry sets are such rubbish, the all broke on the plane $18.00!!!!!!!!!!!!!!!! throw them away!!!!!!!!!!!!!! change your stock it is time update and get the sewage smell out of the ship, or make an announcement to say that it is an outside smell! we are mostly adults you know, and do understand the languages! chocolates in the cabin - no more - bad economy? give us a nougat or a good night message please - i am a pro and you desperately need me! your ship is sinking fast in this direction! 2 000 guests can not be wrong. not many take the time, or know about filling in survey's. what a pity. so many guests were complaining constantly - i actually gave up on day 4, and tried to be positive! i think that all your staff need a holiday - send them on a cruise to wake them all up! come on celebrity - we have booked to go to alaska next year - i am not going without a credit from you - i know i am just another number, and you do not care! i guess i will have to go with another cruise liner who care! Read Less
Sail Date November 2014
We have sailed Celebrity in the past and thought most of the ships were fairly similar. Not so with The Millennium. This ship was not in "ship shape", the food was mediocre at best. the level of service is not on par with the ... Read More
We have sailed Celebrity in the past and thought most of the ships were fairly similar. Not so with The Millennium. This ship was not in "ship shape", the food was mediocre at best. the level of service is not on par with the solstice class ships and a Norovirus outbreak just added to the misery. We had problems from the start with our key cards and security. Spent three hours standing in lines our first day onboard. Because of the Norovirus, we weren't allowed to help ourselves to anything (not in the buffet, couldn't get our own drinks, couldn't handle salt, pepper, creamer, ketchup, mustard, etc.). Super inconvenient and made all the lines longer (and I'm sure didn't make the crew any happier than it made us). Our toilets were broken, our A/C and heater didn't work and we kept getting woken up by Guest Relations or security with stupid questions or non-issues. One morning I was awakened at 6:15 am because they told me my 14 year old son was not on the ship (even though I could see him sleeping in my room). The next morning I was woken up so they could tell me they were not going to give me my Share Holder Benefit despite the fact I was told I would receive it at the time I booked this cruise. Because I was not allowed to sleep, I ended up getting bronchitis and couldn't get up for 5 days. The guest relations manager was sweet but clearly overworked and was tired of hearing the constant stream of complaints from unhappy guests. I felt sorry for her even though I knew she didn't want to hear how miserable the cruise was for us. Unlike the Solstice class ships, the movies available are mostly pay-per-view. Seemed like there were upcharges for everything onboard. They even charged extra for the Zumba class. The European officers were dismissive towards the Asian guests though the Filipino crew was very friendly and helpful. I'm not sure if Celebrity standards have dropped of If it's just low on The Millennium. This was a very, very disappointing cruise for us. Read Less
Sail Date April 2014
We cruise a lot. Family of 4 (including 2 teenagers). We hadn't sailed Celebrity for a couple of years and were really looking forward to this cruise. The ship was not in good shape. Cutbacks and cost reduction were evident ... Read More
We cruise a lot. Family of 4 (including 2 teenagers). We hadn't sailed Celebrity for a couple of years and were really looking forward to this cruise. The ship was not in good shape. Cutbacks and cost reduction were evident everywhere. The food was alright at some meals and really bad at more. They ran out of things - like oatmeal. The windows in cabins and public areas were dirty when we boarded and were never cleaned the whole trip even though there were many port days. On RCCL we see crew constantly chipping and grinding and painting outside surfaces. On Celebrity there was no evidence of exterior maintenance visible on our cruise - or - judging by the appearance of exterior deck areas - in recent memory - lots of rust and paint peeling. The entertainment was pretty good. The air conditioning in the cabin was impossible. We had maintenance down 5 times but most of the time we just put up with the sweltering cabin by wearing as little as possible. Teen club was ok though nothing special. The staff tried their best but were hampered by Celebrity cutbacks and policies. They deserve credit for maintaining a cheerful, polite attitude. When we disembarked in Shanghai it was pouring with rain. The shuttle bus to the subway station was not operating. The woman overseeing the taxi line (and supposedly instructing the Chinese taxi drivers) spoke No English. There were no crew in evidence to help. We ended up walking to a bus station in the pouring rain. Overall a really disappointing trip and we are avoiding Celebrity in the future   Read Less
Sail Date April 2014
After reading glowing reviews and great ratings we mistakenly thought we would have a 6 star experience like we have had on Crystal. Upon embarking in HK our first thoughts were directed to the very poor presentation. The carpets were ... Read More
After reading glowing reviews and great ratings we mistakenly thought we would have a 6 star experience like we have had on Crystal. Upon embarking in HK our first thoughts were directed to the very poor presentation. The carpets were worn, the decor dull and dated, the painting shabby, and the furnishings well " past the use by date"! Certainly not "ship shape"! The sound proofing in our suite was virtually non existent...we could hear whole conversations of the folk next door who were not necessarily a rowdy couple. Our lovely butler then informed us that due to country policy there will be no internet connection whilst in Japanese waters. Given that in this day of modern technology people need to be "connected" for various reasons....Silverseas should have informed potential passengers of cruise 3410 of this issue. Had we known at the outset we would have elected not to proceed with the booking. The food was mediocre and inconsistent for the exception of Le Champagne Restaurant which was well worth the small extra cost for a wonderful dining experience . The entertainment was quite good if one could be bothered to wait around till 10pm! A number of passengers we spoke to also questioned the late hour. I could go on about the land excursions but overall...sanitised and unimaginative. To be taken to the Westin Hotel in beautiful Kyoto and be served what was essentially chicken and chips was terrible. We did however have a fantastic 3 day pre cruise time in Guilin/China. The guide was knowledgeable and friendly and all transfers to and from airports were punctual and very professional..I don't want to sound totally negative so I will finish on another positive note to say the staff were wonderful and did their best to make our time on board as enjoyable as possible. Read Less
Sail Date April 2014
It should become the most important voyage in my life-time: My father should see his birthplace - he should show it to his children and grand-children and in Taipei we should meet my grandmother - but she passed away few weeks before ... Read More
It should become the most important voyage in my life-time: My father should see his birthplace - he should show it to his children and grand-children and in Taipei we should meet my grandmother - but she passed away few weeks before sailing. We booked because it fit personally to school vacation of the kids and we only need 8 days off to be 13 nights on a cruise. We would have a double-overnight which would allow us to see the birthplace of my father and we had a call in my birthplace in Taiwan. I am end 40s with 64 cruises but only 3 cruises on Celebrity from 2008 until today on CENTURY, CELEBRITY EQUINOX and now CELEBRITY MILLENNIUM with total 27 nights on Celebrity. 2 more have experience with Holland America, RCI, NCL and MSC and 1 more with NCL and MSC. So 5 were cruise novices. So in total we were 10. Our experience with Celebrity were not the best and so after reading the reviews on cruisecritic.com were not the best. But we did not expected that you our low expectations were already too high... One thing I did not like to read here: a bad experience tagged with a name. We need a table of 10 with flexibile dining and you cannot book it on internet. We wanted to exchange the cabins we had and wanted to avoid double work with the release of the key cards. So we wrote two letters and asked another cruiser to hand them over on board before we arrive. She handed over to Anatoly and he told my friend: that is no problem. Unfortunately I read his name in a review. So it was a strange feeling to meet him but I did not not let him know that I read something negative on him and wanted to thank him for arranging the table of 10. To me he was always very friendly and nice. But I felt bad for him and me to have the knowledge and to behave "normal" with him. Therefore please kindly understand one policy: good things with name nags - bad experience always in general. So it's job of Celebrity to identify the less good crew members and take action. I wrote a blog and put many pictures in the forum of our cruise. So you can see day by day here: http://boards.cruisecritic.com/showthread.php?t=2048033 The good thing: They have outstanding production shows - you have more cast than with other cruiselines so there is much more dynamics on stage The Olympic was an outstanding experience - the only place you get a service you get years before for every one free in the MDR and now can only get when you book The Olympica. Same with the quality of food. My Ice Tea in Café al Bacio. No chance to get this on any other cruise lines. Sorry - but there were also bad things: The organisation was a desaster. With other cruiselines like Holland America you get the forms already printed by the computer and you just fill out. In Hong Kong you get mostly blank (on one form they printed in the ship's name) but while the crew was sitting comfortable with conference room tables and chairs, their guests had only the low tables or like us sitting on the floor. In Japan they told 11.30 hrs that everybody MUST be from the ship by 12.00 hrs. But we booked a table in an alternative dining venue and had to leave the ship although we paid and had to leave the ship. Our private tour started at 13.00 hrs and we had no reasons to leave earlier. Passport collection only against receipt and only a time slot of 15 minutes. HAL gives you 90 minutes time to collect your passport. And you present the receipt and they cannot find the passport and tell you: Somebody collected the passports. But I have the receipt... I told my parents have Taiwan passport. They found them and argued why I did not tell them that they are Hong Kong citizens. I said they are Taiwan. They just open the front page of the Taiwanese passport and said "Your parents are Hong Kong citizen"... This goes through the whole cruise. Wrong copies and a lot of anger with the Chinese authorities because they did not want to hear what I had to say to explain what my parents need. Tianjin was a nightmare: Ship arrived at 05.00 hrs but when the first left the ship: they made an announce that only guests booked a ship's tour to Xian were allowed to leave the ship and anybody else like us (with an independent tour) should wait for further announcements. They repeated the announcement and I walked down to the theater and saw that they only let their ship's tour off the ship: Group 24. Nobody could tell me that they have so many guests booked to Xian - a tour which costs more than the regular cruise. So I called the front desk: No Sir only Xian-Guests. I explained what I discovered and they said that we can leave the ship. Before we could exit we met the Onboard Revenue Manager who said that everything the front desk told is not valid and we must go back as they only have lists of tour guests of the ship and only them would be allowed to enter the country. This was a big lie as some of our groups and other independent tour guests made it already behind the immigration. We finally made it 12.16 hrs which means due to traffic condition you loose 1/2 in Beijing. When you come back you read in the programme of the third day that they pulled the return time from 17.45 hrs to 15.30 hrs and you had no chance to notice it. I learned with my cruises on HAL, Princess or NCL one: Do not leave the ship without telling us what we can do better to make you feel comfortable. So do not leave the ship and tell your friends how bad it was without having the chance to make changes. Well: I need body wash to be happy. Standard with Holland America and Norwegian with all categories. Princess: you ask simply your cabin steward and you get it. Here: you asked your cabin steward: no then you ask someone from the senior management: what is your cabin no. - no you are not entitled to get some... we are talking about an item which costs few cent! I did not asked for daily free caviar and champagne... Finally I got some. But when want to have something which is onboard you just do not get it because they are not willing to do something for their guests: like welcome champagne: no non-alcoholic beverages available: their reaction: you must go to deck 10 and get yourself some orange juice. How poor is this? You asked for some bread like "Jewish Rye-Bread" (you have it on everyship to make Reuben!) and you have it occassionally for lunch or dinner or in the self-service restaurant: and you just do not get it: you get only the brown toast and if you need something special: do not ask me - but find a maitre and ask him. The variation of food: I cannot see anymore prime-rib with mashed potatoes for the rest of my life. You get only one time lobster (MODERN LUXURY = reduced to simplicity). And one night you have Chicken Saltimbocca which was served as a deep-fried roulade and you get exactly the same with a different name the next night. Food reached a level like Norwegian and they are really not good anymore. We had a norovirus and they placed back the used silverware on the table cloth and you must use it another time. Brunch just cancelled. Again norovirus: We had a wet carpet all the time in our cabin - the best place to raise bacteria and virus... We had a non-working air absorbtion in the bathroom. The next could see in the mirror again 20 minutes after the other took the shower. And you reported it to the cabin steward. Yes - we know - it does not work better. You report it to the front desk: three engineers are coming to find out: yes - you are right - it does not work properly - but we have no idea what we can do. Sorry - but I expected more from product which advertised as Modern Luxury. I am more the fan of Classic Luxury as I love service and good food. Read Less
Sail Date April 2014
We arrived to board the Celebrity Millenium on the 16th of March in Hong Kong looking forward to a 15 day cruise to Singapore only to find out that boarding would be later than expected due to the extra cleaning time needed to sanitize ... Read More
We arrived to board the Celebrity Millenium on the 16th of March in Hong Kong looking forward to a 15 day cruise to Singapore only to find out that boarding would be later than expected due to the extra cleaning time needed to sanitize from the last cruise as it had had the Norwalk Virus go thru the ship. Since the docking was at the new pier it did not make it easy to go back into the city to do some extra touring. The old Ocean Terminal was much closer to sites and would of been easier to tour from. Dock staff was as confused as the people arriving. We were sent up to the wrong area with our luggage only to have to hall it back downstairs. The docking ports for Hue/Danang , Ho Chi Min City, and Bangkok were miles from where we were to tour. Each required a 2- 3 hours bus ride to the tour sites and again 2- 3 hours to return to the boat. Never did get to downtown Bangkok as the tour took 2 hours 45 minutes thru industrial areas to get to the ring road around Bangkok. Was listed as a 10 1/2 hour tour but 6 of that was spent on a bus. Elephant ride was one block long thru traffic on the street from one corner to another and back. Best part of day was the lunch. Dining room was disappointing. Most nites we waited a good hour to have our order taken. Some of those nites the dining room was over half empty. Food arrived luke warm most nites and was just okay. Table cloth was stained on a couple of our meal times and we were the early sitting. One of the chairs at the table was very stained on the seat for the duration of the cruise. On days at sea there didn't seem to be any bar service walking around. And when you did get their attention it took a long time to get the drink, Tried the Tai chi and did 3 sessions and never learnt one tai chi move. Instructor was more intent on breathing exercises and talking about herself When the instructor was asked about when we'd learn actual Tai chi moves she informed us we could buy her DVD. Did the Sauna room a few times but actual sauna room had lots of hair follicles on the floor. Most staff was very friendly and very accommodating. We did do room service one nite for dinner and it was better than going to the dining room. It came hot and very prompt. Faster service than in the dining room. Was very tired a couple of the nites after long tour days in a bus so just wanted to relax in room and watch tv. I think Shawshank Redemption was on every nite. Big theatre shows in the main theatre were very good. Lots of energy and great singing by the group there. Library was closed the whole two weeks we cruised due to the virus. Last tour in Singapore was an 8 hour tour with drop off at the airport included for $118.00 each. We spent 1 hour at the botanical gardens, 1 hour driving around the "Rodeo Drive " of Singapore and 1 hour in Chinatown , an hour on a Bumboat on the river and 2 1/2 hours dumped at the Marina Sands Hotel and Mall. Lunch was on our own. Coffee and a piece of cheesecake at the mall cost me $18.00. The temperature was 41 that day and when asked if the tour would be supplying bottled water. No we'd have to buy our own. $118.00 got us no lunch or water. Very Poor. This was my first Celebrity Cruise and I would not be hard pressed to be a repeat customer.   Read Less
Sail Date March 2014
Concierge Class Veranda Cabin  Sailing date 3/16/2014 Hong Kong to Singapore Us: Seasoned cruisers, 13 cruises, Holland America, RCL, Norwegian, Oceania, Princess, and yes, Celebrity twice, late 1990’s and this cruise being reviewed ... Read More
Concierge Class Veranda Cabin  Sailing date 3/16/2014 Hong Kong to Singapore Us: Seasoned cruisers, 13 cruises, Holland America, RCL, Norwegian, Oceania, Princess, and yes, Celebrity twice, late 1990’s and this cruise being reviewed Cruise highlights: Sorbets and Ice Cream are the best of any cruise line Best dancers and singers of any my cruises Very good cruise director Cruise lowlights: Notified 24 hours before embarkation that Millennium is experiencing Norovirus and that boarding will be delayed for “deep cleaning”. Celebrity stayed on high alert for Noro throughout the 14 day cruise by allowing no self serve of any food and the staffing required was met by pressing all hands into serving lines. My first step onto the ship revealed more rust on the entry deck than I’ve seen in my entirety of the other thirteen cruises. And that was confirmed by rust on all parts of the ship including my cabin balcony and furniture and carpeting that needed replacement throughout the ship. No exterior glass surface on the ship was every cleaned—all outside windows in public areas and cabins were never washed for the entire cruise. Other seasoned cruisers will know that exterior glass is normally cleaned every day or at least every port day. NO vacuuming of any carpets, supposedly for Noro, so our cabin carpet was brushed with a dustpan—large chunks only. Dirtiest carpet I’ve ever seen, greasy, stained; think of your worst hotel room. I believe HEPA filters for vacuums were invented for this type of cleaning situation—not on Celebrity. Drapes were ripped and stained, furniture was chipped and broken, you get the idea. Celebrity entices with a choose 1 of three options, we choose the free “classic” beverage package. Good for all drinks but non-premium alcohol. Celebrity will not publish, nor can anyone tell you which drinks are included. So one night, you can get a Jack and Coke, and at a different bar the next night, that is not included. The limit for mixed drinks is $8.00. Unexplained until you attempt to order a drink, is that a drink that is $8.50 will result in the full charge of $8.50 on you bill, not the 50 cents difference in the price. Concierge class is a joke, wilted flowers, the same three apples, no priority embarkation or disembarkation—don’t waste your money. Summary: Celebrity is more concerned with avoiding a headline of Norovirus for one of their ships then providing adequate service levels to the passengers actually on the ship. Disappointing cleanliness, disappointing food (Oceanview Café was at the level of college cafeteria food), and extremely disappointing service combine to take Celebrity off the list for any future considerations. Buyer beware.   Read Less
Sail Date March 2014
This was our 12th cruise with Celebrity; we have been very satisfied customers and have developed a fondness for what was our first cruise line. Our previous cruise with Celebrity had been on the Silhouette in October 2012, although the ... Read More
This was our 12th cruise with Celebrity; we have been very satisfied customers and have developed a fondness for what was our first cruise line. Our previous cruise with Celebrity had been on the Silhouette in October 2012, although the continual trimming of many of the niceties from earlier cruises was evident, the essentials were still sound and we rated it as one of our best cruises. With this background we were totally unprepared for the experience of the Millennium – our feelings ran through shock, horror, disgust and sadness, mixed with complete bafflement at what Celebrity was trying to achieve. If this had been our first cruise with Celebrity it would have been our last, with the benefit of past experiences we will use Celebrity again, but another experience similar to the Millennium would probably be our last. First impressions at embarkation were not good, the decor as we entered the ship was dour and tired and in need of replacement. On further exploration we could see that various parts of the ship had been updated – those where additional charges applied – but these jarred with the shabby state of the “free” areas and gave the impression of a two “classes” ship. Our stateroom was fine and we were well looked after by our stateroom attendants, unfortunately the corridor in which we were situated had a permanent smell of blocked drains and seemed to form a “rat run” for some of our less desirable travelling companions – more on that issue follows. Our experiences in the main dining room were disappointing. The food varied between the OK and the inedible – it was never “special”. It bore the hallmarks of mass catering and on several occasions had clearly been standing for a “while” before being brought to our table. The low points were a dish described as chateaubriand, containing nothing related to fillet beef, that was tasteless and mushy and a steak Diane that could not be chewed. The service was as good as could be expected from the clearly overloaded waiters and I have no criticism of them as individuals. The dress code was consistently flouted by many other guests - eg shorts and T shirts at dinner in the main dining room - I never saw any of the recalcitrants challenged. The Oceanview self service restaurant was very poor. The food was unappealing, the scrum to obtain it equally so – the removal of trays meant that four trips to the self service counter were required during a normal breakfast. There were insufficient tables for busy times, when a table was vacated it remained full with the dirty crockery of the previous occupants, the tardy clearance of the crockery combined with a very cursory wipe of the table with a not too clean cloth created a very distasteful and unhygienic eating environment. Guests picking food from the service counter with their fingers was an increasing and unchecked concern On the upside the overall entertainment was some of the very best we have enjoyed on our cruises, the production shows were excellent and the enrichment talks on Buddha, arranged especially with the port destinations in mind were outstanding. Top marks also to the Cruise Director – for the entertainment programme and his genuinely friendly approach. Similarly for the Captain’s Club – this was probably the best hosting we have enjoyed. Although the ship was disappointing the destination ports were not. This was our first visit to the Far East and we found it enlightening and enthralling – especially Vietnam Every cruise we have been on has contained at least one group of people we have wished were elsewhere, but the ships have always been full of so many pleasant people that it was never an issue. On this Millennium cruise there were very many people with whom I never wish to sail again – their rudeness, boisterous behaviour, scruffy appearance and general demeanour did not belong on a supposedly luxury cruise ship. The continual cost cutting and consequential removal of many “niceties” over the last half dozen years or so is well known to regular Celebrity cruisers and whilst unwelcome to us, has not previously adversely affected the essential features of a Celebrity cruise, the food, the service, the ambience – and of course we along with others have benefited from the resulting price competitiveness of Celebrity. This cruise was different, mediocre food, poor service because staff were overloaded, the jarring behaviour of many other guests - suggest that the focus on cost and price has led to fundamental changes to the Celebrity cruise experience. This was not a luxury cruise – I am sure that many people, enticed by Celebrity’s advertising/image to have joined a cruise for the first time, will have been surprised by their experience. Similarly it was also clear from onboard conversations, that many long term Celebrity cruisers are of the view that standards have become unacceptable and will cruise elsewhere in future. Celebrity needs to decide who it wants to be – a luxury cruise line or a commodity cruise line that sells on price.   Read Less
Sail Date February 2014

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