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111 Hong Kong to Asia Cruise Reviews

Our friends, along with my wife and I choose Celebrity for the double celebration holiday based upon our experience with Celebrity in the Mediterranean in 2014. Two of the four people were celebrating major milestone birthdays and ... Read More
Our friends, along with my wife and I choose Celebrity for the double celebration holiday based upon our experience with Celebrity in the Mediterranean in 2014. Two of the four people were celebrating major milestone birthdays and retirement. Was an utter disappointment . We splurged of this vacation - travelling Aqua Class + First Class Flights. Starting with our "priority checkin" it took more than a half hour ( we booked one year in advance). We purchased premium water and wine packages but within days were told they were out of our selections and offered significantly cheaper substitutes. If we complained loud enough they magically found some. After several instances of this we met with Hotel Manager. After that, and only when we dropped his name, the items we had purchased were available. As for the evening entertainment, it was far substandard to our previous experience with Celebrity. The Elton John Experience and the Tribute to Freddy Mercury were terrible. There were people in the Karaoke Bar with better voices. I am not sure what happened to the Celebrity we came to know and love. Either the accountants or Royal Caribbean must have interfered. I wont have another 60 birthday, I wont have another retirement and I wont ever been taken in by Celebrity again! Read Less
Sail Date October 2016
By far the worst cruise I have been on. Finding a table and a place to eat is a battle . I even prefer to be working home than being on holiday on this ship . Too many people . The crew is overwhelmed. Food is poor. ... Read More
By far the worst cruise I have been on. Finding a table and a place to eat is a battle . I even prefer to be working home than being on holiday on this ship . Too many people . The crew is overwhelmed. Food is poor. Entertainment is not very good. Decoration looks cheap .Guest service is overcrowded. Each thing you want to do on the ship implies a battle and a queue. And a credit card. Service is poor. Every thing on board is made to make you spend more money . This is definitely the last time I have having a cruise with this company. I have cruising in Asia a lot of times ans this my worst experience by all mean. I would have preferred to stay home if I had known the truth about this boat . I have been cruising for thirty years and this is my worst cruise. So believe me ,better not using this ship . Read Less
Sail Date October 2016
Went on this cruise for our anniversary and my wife's birthday, what a disaster! We flew 10000 miles total to start the cruise, booked over $1100 in shore excursions months ago, and were very excited to be going. Took our passports ... Read More
Went on this cruise for our anniversary and my wife's birthday, what a disaster! We flew 10000 miles total to start the cruise, booked over $1100 in shore excursions months ago, and were very excited to be going. Took our passports away in Hong Kong without any prior notice, scrambling to get at least photos of them as they rushed us to the next waiting area. First few days ran out of foods, water, ice, coffee, juices, soft ice cream, and on and on! After 10 days, no changes. First big tour we had paid for was canceled at 11pm the night before. No call or notice, just happened to read it in the room daily information paper. Took the $and put it in the on board account rather than the credit card we had paid for it on. The second port was a very bad snorkeling trip, in one of the most beautiful places to visit to see underwater life. A roped off spot with nothing empressive to see. The third spot,bali ,we were told we couldn't leave the ship until after all the tours through the ship were gone, we got to port and were cleared by customs by 7:30am but can't go to shore until almost 11am! Then when returning to the ship we had to wait for 2 hours to get back on board. This was on day 8, still empty ice cream, ice machine, water, juices machine, coffee, food still running out all the time, front guest services desk just doesn't seem to care, ask a question about anything and you will get a different story from each person behind desk, usually none of them is the truth or right. Shore excursions desk the same, both very abrupt and of no help. Now when we got back from shore we're left a message that or great barrier reef tour has ben canceled also! $600 paid months ago not put on my c card, but in ship credit. Everyday has been another battle with one of the two desks. If we try to get another tour we're told it's too late they're sold out. Also it is average 30 min + wait to get nowhere with them. This is a very short list of the problems we, and hundreds of other passengers, if not 10 times that are encountering daily. I would not have believed that RC would be this bad.and along with all this they keep pushing for you to book another cruise in advance. IN SHORT, Do not book with this company, or at very least, legend of the sea. RATING . 000000 Read Less
Sail Date October 2016
My husband and I are fairly new to cruising holidays. We have cruised with MSC, Carnival and Norwiegn. We chose RC mainly for the itinary and we thought we would be fine with RC having heard good reviews about them. WRONG!! Believe ... Read More
My husband and I are fairly new to cruising holidays. We have cruised with MSC, Carnival and Norwiegn. We chose RC mainly for the itinary and we thought we would be fine with RC having heard good reviews about them. WRONG!! Believe me...this is the worst cruise there is going. Every aspect was a total joke! Embarkation was lengthy, apparently you need a copy of your passport before you checkin...first queue of many! When we did finally get on board, we were told lunch was only available in the canteen restaurant. Oh my goodness, it was awful. The staff were so uninterested...we found a table eventually and it had mess all over it. I looked round for a waiter and the nearest one was stood looking out the window in a daze! I called him over and signaled that the table needed to be cleared! The service was non existent....the food was awful. Poor choice and of very poor quality. Whether you chose fish, meat or chicken, it was always dry and well over cooked. The main restaurant experience was dreadful. There was always a queue to get in, whether you've booked a table or not, you still had to queue. There were never tables for two available. I don't think we ever went to the restaurant without an argument of some sort. On the first evening we were shown to our table and I was hit straight away by an awful smell. Our waiter came over to us and apologized for the smell...he said they had had a leak from the ceiling and it had soaked into the carpet where our table was. The smell was awful. And it went down hill from there. The ship itself is horrible. Not only the layout of the ship...it's also very dated and shabby. Our balcony had lots of rust coming through the paint and the wooden rail of the balcony hadn't seen a coat of varnish for years! The toilets weren't particularly clean. The pool deck was shabby and dated. The bars weren't very efficient either. Every Pina Colada we ordered was different from the last. We enjoy trivia quizzes...on this ship they were just terrible! They always coincided with other events that were going on on the Promenade deck, which meant you could hear the questions! Not only that, they only seemed to have one set of questions because every quiz we went to, they were repeating the same questions! It was ridiculous! All the staff were hopeless. It felt like this was the very first cruise RC have ever done. A bunch of monkeys could have done a better job! The list of horrors is endless...I'm sure I've put you in the picture. We complained the entire cruise along with most of the other passengers. Needless to say, this was our first cruise with Royal Caribbean and most certainly our last! Read Less
Sail Date October 2016
We chose this cruise as part of a package going to Hong Kong, cruising China and Vietnam, then a visit to Singapore and then Dubai. THe cruise was the worst part and very disappointing. From embarkation where we were not informed that we ... Read More
We chose this cruise as part of a package going to Hong Kong, cruising China and Vietnam, then a visit to Singapore and then Dubai. THe cruise was the worst part and very disappointing. From embarkation where we were not informed that we needed a passport copy, resulting in a massive queue, to waiting an hour and half for dinner, after having a booking, then getting cold food - first impressions not good. And it did not improve - we were going on an excursion the next day - took 2 hours to disembark - when we got to where we were going - it was almost closed!!! Then when we got back to the ship there were no restaurants open - had to go either for a sandwich or pay to go for a burger!!! This was the story of the whole trip - I think in large due to insufficient staff numbers. After our first and second dinner disappointment we decided we would pay for the remaining 5 nights a fine dining package - a big mistake!!! Unfriendly service and the food at the very best was average! Frozen chips in a fine dining restaurant - I'm afraid so!!!! Not a smile to be had. There were a few staff who went above and beyond but on the whole very disappointing. there was no point complaining - the queues at guest relations horrendous and the staff held no accountability for anything. The buffet restaurant held nothing very appetising at all. A big part of a cruise for us is good food and fine wine - and we found neither on this cruise. When we got a glass of wine we never once got it served from the bottle - so most times felt what we ordered was not what we were getting. The excursions were another story!!! Trying to get the bus number and off the ship was a trial. The descriptions of timings - we were 7.5 hours for a return trip the Royal Caribbean description was 4 hours - and they blamed the Tour Company!!! A trip described as a 5 hour River Cruise - we were 20 minutes on a small craft!!! Would NEVER recommend Royal Caribbean to anyone!!! Read Less
Sail Date October 2016
This was our 10th cruise,the first with the RoyalCaribbean and Voyager of the Seas.I have NEVER queued so much in my life on a holiday.The customer services counter had 6 positions,but only 4 were ever staffedat one time and in the evening ... Read More
This was our 10th cruise,the first with the RoyalCaribbean and Voyager of the Seas.I have NEVER queued so much in my life on a holiday.The customer services counter had 6 positions,but only 4 were ever staffedat one time and in the evening it was only 2 positions staffed.The staff were untrained and constantly having to consult each other as to how to proceed with the problems that they were to resolve.the minimum that i HAD TO WAIT WAS 35 MINUTES THE MOST WAS 50 MINUTES. The Saphire restaurant on our first morning had no bacon on display or croisantsand took forever to replenish them due to staff shortages,after this we decided to breakfast inthe Windjammer restaurant,unfortunately so did lots of others leading to more queues We had various arguments as British subjects, regarding our visas for Vietnam,and the charges for these,eventually thewe proved due to a print out from the foreign and colonaial office that we did not need a visa On excursions it was chaotic,on our trip to Ho chi Minh city,one crew member was telling us to enter the La Scala theatre where we would be issued stickers which would denote the number of the tour bus allocated to us.Six feet away from her another crew member was telling everyone that stickers were not neccessary,just go on any bus.Therefore, the buses were also in chaos ,the one allocated to us had left the shore with mixed badged and unbadged passengers On the trip to Sanya,Hainan island,China,the disembark time was changed from 2p.m. to 3p.m,as a result there was only 3 hours of daylight left,a nightmare for those on the excursions as it was dark for most of it. There was only 0ne gangway off the ship and it started on deck 8 and zigzagged down to ground level taking ages to get off and go through Chinese immigration control The food was bland,and the Windjammer restaurant was mobbed due to poor service in the Saphire restaurant After 9p.m. the only food available was in the tiny snack bar on deck 5,with the usual queueSNACK BAR ON LEVEL 5 THE CRUISE FROM HELL Read Less
Sail Date October 2016
I joined this ship about 5 years ago in Barcelona and experience was good. But recent experience was really terrible and was nightmare. Arrangement of seating for meal : No arrangement at all. table was allocated on ad hoc basis. ... Read More
I joined this ship about 5 years ago in Barcelona and experience was good. But recent experience was really terrible and was nightmare. Arrangement of seating for meal : No arrangement at all. table was allocated on ad hoc basis. As a result, we had different table for every meal. Have to queue up for long time like a beggar to wait for the table. Meanwhile limited number of restaurant was opened for meals, you can imagine how messy the situation was when more than 4,000 thousand passengers came out in the same time for food. Services I found that the cruise employed quite a lot a lot of Chinese waiter, waitress for this voyage. May be the cruise company used the method ' Chinese against Chinese' since majority of the passengers are Chinese. Anyway, these Chinese waiter and waitress only have long faces during the meal. Their unfriendly attitude just destroyed my appetite. Visa to Okinawa, Japan Again I had spent about 4 hours to line up for the finger print in front of Japanese immigration officer before I could land OKinawa. There was no staff members of the ship to control and manage discipline of the queue. Many people jumped the queue and no staff member appeared and stopped it. There were so many complaints and cursing during the period but no staff member appeared and managed it. All in all I though I was in a refugee camp rather than enjoying life in a cruise managed by Royal Carribbean Sea. Read Less
Sail Date June 2016
We had previously sailed on Superstar Virgo 10 years ago from Singapore and had an enjoyable cruise so that when we saw that cruise on the same ship that left from Hong Kong were thought that this would be terrific. How wrong could we be. ... Read More
We had previously sailed on Superstar Virgo 10 years ago from Singapore and had an enjoyable cruise so that when we saw that cruise on the same ship that left from Hong Kong were thought that this would be terrific. How wrong could we be. This has been taken over by Chinese company and caters primarily for Chinese tourists. We were not given any pre-travel documentation or advice and had to google the embarkation location. The home port is now Guangzhou in China and they are in the process of changing all staff to Chinese... most of whom don't speak English. The ship no longer caters for westerners with the food being predominantly regional Chinese cuisine. This is not what we expected on an international cruise liner. There was no early or late sittings for dinner and you have to queue up with 2000 screaming and impatient Chinese to get into even the buffet area. They give preference to the Chinese and we were consistently told restaurant full and come back later. We missed having several meals on board due to incompetent staff. The ship is now set up as a gambling ship with 5 casinos on-board. The entertainment was sleazy and included strips show that were for dirty old men. The shore excursions were limited, were only conducted in Mandarin and go either to supermarkets or pharmacy. We were told by staff not to go on excursions because it was not for us. This is the first time in our cruising experience that we were pleased to get off the ship!!! Read Less
Sail Date June 2016
I wrote a review on Ovation of the Seas at the end of the inaugural Singapore-Beijing route in June. On that occasion it was already a less than impressive cruise compared to Quantum of the Seas from Singapore to Shanghai in June a year ... Read More
I wrote a review on Ovation of the Seas at the end of the inaugural Singapore-Beijing route in June. On that occasion it was already a less than impressive cruise compared to Quantum of the Seas from Singapore to Shanghai in June a year before. My wife and I saw the opportunity to sail on her again only this time it was a round trip from Hong Kong to Japan and Korea and back from November 4th to November 13th. Based on previous cruises I highly recommended this one to my close friends and four couples chose to come along. I am compelled to write this review as I felt entirely responsible for them to have listened to me and came away with an appalling experience. Where do I begin... The Booking: acting on behalf on my group I asked immediately for suite accommodation when it was first advertised four months ago and I was informed by my TA that I had to wait for confirmation from the Shanghai HO. Incredibly, three months checking with my TA he told me Shanghai was not responding . Worry there might not be any staterooms left I had no choice but opted for four balcony staterooms three weeks before sailing. On-board check-ins came through just four days remaining I quickly logged on to the Cruise Planner to book dinner seatings in the complimentary restaurants, the shows, iFly, North Star etc. At the website complimentary dinner seating was locked out as I was told the Shanghai outfit unlike its predecessor did not believe in pre-bookings but rather have passengers cramping in long queues outside the four restaurants at dinner hours. The lines (three-deep at times) was frustrating. This was in complete contrast to the relaxed system at earlier sailings. The Food: well used to proper menus and smooth seating arrangements as previous time, the "menu" was a one-page printout itemizing only a handful of familiar items from previous restaurant menus and a ubiquitous section catered by a Hong Kong restaurant (four choices only). Needless to say, the food and the rushed service left a lot to be desired. The Solarium on Deck 14 now only operates entirely as a Hot Pot eatery for both lunch and dinner, costing $34 per head (gratuity included) and no surprise that place saw only a few tables of paying customers. Elsewhere other reviews have commented on how far the Windjammer has deteriorated but safe to say more passengers have learnt to give up their seats after completing their meals given there was nothing interesting to try Specialty Restaurants: Issumi was a total disaster while the standard at Jamie's had dropped. Wonderland with its unchanged menu had lost its charm and mystique with only Chops managed to hold its place. The Shows: perhaps it is the depressing mood of the whole ship generating a lack of passion for the entertainers, none of the shows was really up to par except for the Funny Bones duo despite identical routines. Shore Excursion: RCL is famous for its rip-off excursions and no surprise the tours for Japan and Korea were managed by totally incompetent guides showing zero knowledge on the places visited. . Picture this: at least two thousand passengers were forced to stand in pouring rain trying to board two hours before sailing at the Kochi port. No explanation or apologies were extended by the ship management, so typical of RCL in Asia. Conclusion: This will be the last time I will be cruising on a RCL vessel in Asia and if Shanghai HO thinks passengers in the rest of Asia enjoys being herded like sheep, think again as other cruise lines are coming over to Asia to tap this lucative market. Read Less
Sail Date June 2016
This was the second cruise on Le Soleal. I would NOT have returned if the second was not already paid for. My experiences.... The management and upper staff onboard were unable /unwilling to address issues such as NO internet for 4 ... Read More
This was the second cruise on Le Soleal. I would NOT have returned if the second was not already paid for. My experiences.... The management and upper staff onboard were unable /unwilling to address issues such as NO internet for 4 days. NO news or current affairs TV for the whole journey. NO wine came aboard in Hong Kong so the included wine was very slim pickings indeed. Food was ok. But French speaking staff preferred the French speaking guests who received priority treatment. The manager claimed that any complaints " were the first time he had had a complaint" NO!! many English speaking guests complained in person about inadequacies and inefficiencies. The first time on Le Soleal was around New Zealand, and was inadequate and not to the standard I expect from "luxury" whatever that may mean. I sent 2 emails at that time about my disappointments before I received a reply. The second trip Hong Kong to Japan was 6 weeks later and had different inadequacies. I sent 2 emails and a text before I received an telephone response from the management in Sydney. Summary for both trips ...amateurish and expensive. Read Less
Sail Date March 2016
My family (with 2 small children) went on this ship over Christmas. The first nightmare started with the reservation of restaurant online before we set sail. The system was unreliable, it crashed many times, things we thought reserved ... Read More
My family (with 2 small children) went on this ship over Christmas. The first nightmare started with the reservation of restaurant online before we set sail. The system was unreliable, it crashed many times, things we thought reserved suddenly disappeared from our schedule... the list goes on. With regards to the ship, the hardware was modern and beautiful. The food at the complimentary restaurants were seriously substandard, to the point it was an insult to the passengers. We had lunch at one of the complimentary restaurants one day, the table was clean, when we pulled the chairs out, we noticed there were napkins, spoons, forks, dropped food under the table. We also tried the DreamWorks breakfast, that was also disappointing. The food was substandard, the waitress had no idea what customers were ordering (she could not tell the difference between plain yogurt, eggs and sausages), our and our friends' order were taken wrong. If you were to go on this cruise, only go to the paid restaurants. Anyhow, our advice is - this is not the cruise you usually see in Europe or the US. Don't do it. Read Less
Sail Date December 2015
The trip starts with nearly two days in Hong Kong. I had lived their and knew my way around. For a tourist the new cruise terminal is a nightmare to get to, and extremely expensive in a cab from the airport. The free shuttle bus goes to ... Read More
The trip starts with nearly two days in Hong Kong. I had lived their and knew my way around. For a tourist the new cruise terminal is a nightmare to get to, and extremely expensive in a cab from the airport. The free shuttle bus goes to one of two typical way out of the way local train stops. From the time you board it is all about how much they can get out of you in going to the expensively run Canyon ranch spas, or way over the top tours. Their in port pricing which is a lot cheaper for the spa treatments( for example),finishes at 1pm even if you may be in port for another 24 hours. The wife got caught when a facial which should have cost $109 dollars (US), ended up costing $236, because she was booked in at 3 pm. Everything has 18% tax as well. The room we had was very tiny, and we were continually comparing this bigger ship to the older Century which we spent 24 days on in 2014. The ship drive train was noisy it was extremely noisy when ever we left port as if a diesel engine was running just below us. The cabin boys said that was normal. Even the Zumba lessons which were free a year ago had a charge on this ship. On one occasion the spa people contacted our room and offered a $60 dollar facial on sale to my wife. She accepted but was sea sick the next morning. I contacted them and when I explained that she was sick was told that if she didn't go to the doctor they would bill her anyway. She came good after sea sickness tablets from guest services, and a days sleep. The food was almost the same everyday, in the Ocean view café, and very little change in the main dining room. The destinations on this cruise were, (with the exception of Singapore and Hong Kong), A VERY LONG WAY FROM THE MAIN CITIES. Mostly between 1.5 to 2.0 hours each way by bus. Many of the tours were 8-12 hours long. We expected the temperatures to be cooler, but unfortunately the weather was against us and it was extremely hot in Danang, Ho chi min, Bangkok and Singapore. Staff were all good except for those in the Spa area, who were just plain rude. The ship is dated and has not much character. Most of the evening entertainments with a few exceptions were a one act performance. Very sub standard for celebrity. Really enjoyed the old Century last year but his lousy ship and the lack of give and just money grabbing on this cruise has turned us totally off Celebrity. Read Less
Sail Date November 2015
My husband and I travelled on the voyager of the seas from Hong Kong to Singapore. We have cruised before approximately 8 times on different cruise lines, some good some not so good, but I have to say this was the worst, we could not wait ... Read More
My husband and I travelled on the voyager of the seas from Hong Kong to Singapore. We have cruised before approximately 8 times on different cruise lines, some good some not so good, but I have to say this was the worst, we could not wait to get off. I have to say the rooms were a good size and clean. The food was rubbish , the first few days the worst and the buffet was repeat, repeat, repeat. The shops on board were designer and expensive and considering they have the promenade you would think there would be more choice. It is the first time we have been locked out of the buffet area at 9.30pm at night on all other ships you have 24/7 access to tea and coffee cakes and it should be somewhere you can go anytime. There was a small area on the promenade where you could go but with 3000 people on board not a good idea. We had to days at our Bangkok stop where if you stayed on the boat nothing was open except buffet in eating hours dining room and a couple of bars, we paid for this. There were a lot of very unhappy cruisers this trip and everyone had a story to tell. One thing that really got to me was no coffee in the cabins only cheap teabags that smelled and tasted like old wheat sack. What do you know we were sitting at the airport waiting for our plane home and who should sit beside us but 2 equally unhappy cruisers who had just got off the Mariner of the seas with exactly the same gripes as us. Then to top it off we arrived home today to find royal Caribbean have charged our bank account not just for our onboard charges but also someone else's and we will have to wait 21 days to get our money back. hey what the hell its only $2356.00. Ps The room cleaners and the bar staff were very good. Under trying circumstances. Read Less
Sail Date October 2015
The service levels/competency of this vessel's management was extremely poor. As we were on back-to-back cruises first from Hong Kong to Singapore and then from Singapore to Sydney, the competency level barely nudged positive. Here ... Read More
The service levels/competency of this vessel's management was extremely poor. As we were on back-to-back cruises first from Hong Kong to Singapore and then from Singapore to Sydney, the competency level barely nudged positive. Here are several but just a few of the many flaws: - scheduled activities did not happen, i.e. crew leaders were no shows or on a number of occasions the times and/or locations were in error on the daily Compass; same venue booked for multiple events at same time - the Compass was rife with errors on a daily basis and became a joke among the passengers; one minor example - first day of the Oct 22nd cruise was a Thursday...on the Compass it was a Wednesday - dining room times were horrendous; appears the kitchen was at fault, not the waiting staff - items on the dining menu were substituted by the kitchen and only became aware to us until being served....late of course! - late departure off of ship at virtually every port - shore excursion staff had essentially no real experience and their "counsel" was often incorrect or so limited as to be meaningless - Gave negative feedback at first cruise and offered to discuss with management, but no one called or was interested in specific feedback The list is far longer and deeper. RCL is on the bottom of our preferred cruise lines and we will endeavor to avoid booking them again. Read Less
Sail Date October 2015
If you are thinking of going on this ship DONT. Save your money. 3 hours standing to board, diamond members jumped the queue whereas the elderly, disabled etc. had to stand for 3 hours. The drill was a total shamozzle couldn't hear ... Read More
If you are thinking of going on this ship DONT. Save your money. 3 hours standing to board, diamond members jumped the queue whereas the elderly, disabled etc. had to stand for 3 hours. The drill was a total shamozzle couldn't hear or see and had to stand in exTreme heat, food in dining room below average, cruise director well they should get rid of him, his personality was like a dead fish, all he could say was "as well". Management, don't know how they got there jobs, so many problems that no one knew what to do. Oh yes, a poor fellow on boarding went to his cabin and there was already someone else in the cabin, the staff didn't know what to do. Never saw him again. People put on wrong tours, an 80 yr old lady sent on the under ground river tour who subsequently injured herself, and management trying to put the blame on her, one passenger went thru 12 keys over 10 days, well hello couldn't they figure there might have been something wrong with the lock. The shows were the worst I have ever seen. I could go on and on, just don't go on this ship. Read Less
Sail Date August 2015
Embarkation in a three hour queue with no seating no officers and no information. we were then seated in the theater to go through another immigration desk, my wife said the ladies restrooms where filthy and had never been cleaned. ... Read More
Embarkation in a three hour queue with no seating no officers and no information. we were then seated in the theater to go through another immigration desk, my wife said the ladies restrooms where filthy and had never been cleaned. The entertainment was terrible the cruise director spent all his time playing hide and seek with the officers, the food in the dinning room was mediocre as was the windjammer where there was very little choice compared to other RCI cruises, the room service menu was a disgrace if you were sick you would have to get a friend to bring food to you from the main dining room ,there was certainly no what a "fantastic cruise feeling" happening on The Legend of the seas just the opposite the experience was enough to put us off cruising for life. Even shopping was disappointing compared to the other cruises we have taken most things seemed to have been sold out before the ship arrived in Hong Kong you couldn't buy a bottle of scotch unless you paid top dollar.and the late boarding time was the pits if we had known about this prior to the cruise we would have canceled it was a complete day wasted then as soon as we boarded having to attend the safety drill after standing in line for so long was the pits we didn't get into our cabin until just before 6pm not good enough,the only decent thing on the whole cruise was the staff who tried very hard this ship is now cruising out of Brisbane so beware read all the previous reviews then decide your decision i will never cruise Legend again Read Less
Sail Date August 2015
We had an awful experience onboard Voyager of the Seas departing Hong Kong on August 2. I think RCI had made a wrong decision to choose Hong Kong as a home port for its Asian cruises for a number of reasons. On one of the cruises prior to ... Read More
We had an awful experience onboard Voyager of the Seas departing Hong Kong on August 2. I think RCI had made a wrong decision to choose Hong Kong as a home port for its Asian cruises for a number of reasons. On one of the cruises prior to ours the ship had made a detour to Thailand and Vietnam in lieu of Japan due to two strong typhoons. It was just unlucky and not RCI’s fault to change the destinations. However it was the way they informed passengers which made the situation chaotic, as reported by the local media here in Hong Kong. We were lucky enough to have fine weather throughout the cruise to Okinawa. But overall we were totally disappointed by how the cruise was run and operated. In general the ship has good hardware. I understand that it just had gone through major refit in October 2014 adding more new signature features onboard. Despite the fact that our staterooms were a bit outdated, in general the ship was in good conditions. But there’s a huge mismatch between hardware and software of the cruise. I feel like RCI has tried very hard to appease the taste of passengers from mainland China, which is totally understandable. On our cruise about 2/3 of passengers were from China. And I think the cruise had taken up its maximum number of passengers. That alone created a number of chaotic situations. Dining Take the main dining hall as an example. Its design was actually quite good and elegant. But to accommodate enough passengers it had an open table arrangement. Though my understanding was it was only for breakfast and lunch, we, a family of four, were also asked to share table with other people at dinners. Table setting was also weird for its grandeur surroundings. I felt like they had put more tables in the dining hall than it should, blocking some parts of the passageway. At one dinner I had to stand up, move my chair to make way for two passengers trying to get by to their table. Dress code was there but never enforced. On captain’s night dress code was formal. But we saw majority of people not observing the code. Some were wearing T-shirts, shorts and sneakers, some even sandals. That actually made us and few others who dressed formally looked like aliens. Foods were just average at best. Service was also below average. But what would you expect for such a crowded setting? I imagine it must be weird for all the waiters and waitresses there too, as I believe they had all been trained to serve formal dinners, instead of cafeteria like foods and deliver cafeteria like services. The Windjammers was also overcrowded at times. I saw people, including ourselves walking around few loops just to find enough empty seats. The English pub on the Promenade was a total waste. I felt bad for the lady who sang there as the place was totally empty few times I walked by. I think it would be better if it was turned into a teahouse or something to suit the taste of its new clientele. Entertainment Honestly the shows at La Scala were all good. We didn’t miss one there throughout the voyage. And the ice-skating show was just spectacular. This was probably the best part of the cruise we have experienced. And we enjoyed the band at deck 5 bar very much. They played good music. But the last night’s party at the ice skating rink offset all that. The cruise director was doing his job trying to light up the spirits of all the people there, which was okay. But few would agree with me that parts of the games that night were disrespectful if not distasteful. If you don’t mind seeing men wearing brasseries in public doing Mardi Gras parade, think about what had just happened before that. I was totally amazed seeing how skilful and limber some women were in taking their bras off in public! Environment I think it would be much better if RCI could enforce some codes or rules with strictness. In addition to the dress code at the main dining hall as mentioned above, throughout the cruise I saw people smoking just about anywhere; children wandering around in adults’ areas including the casino; people playing mahjong at the pool area etc. And the hawker style crazy sales on the Promenade had totally ruined it charm. I felt really bad for its designer. Docking The cruise terminal at Naha was occupied by a Starcruise ship so our ship was docked at a container terminal, far away from the city. Luckily we had a fine day there. I imagine it would be just chaotic for passengers to move in or out under heavy rain. We had arranged a rental car before our cruise. The rental car company sent a bus to pick up their clients including us, but the driver was not allowed to get anywhere close to the ship. It made people walk for about 15 minutes under scorching sun, past the main gate before they could get to the bus, or for some others, a taxi. We didn’t use the shuttle bus but I learnt that the last shuttle bus was at 8 or 8:30 pm at night, which was just too early for some who would like to spend their day a bit longer in the city. All in all, I was not satisfied with the cruise. It was a weird and awful voyage. Read Less
Sail Date August 2015
Our family sailed on Jul 10 - 18, 2015. It took us more than 4 hours for check in and got on board. The scheduled departure time was 6 p.m., but we were still in waiting lounge till 7:30 p.m., without any food or even water?! And the ... Read More
Our family sailed on Jul 10 - 18, 2015. It took us more than 4 hours for check in and got on board. The scheduled departure time was 6 p.m., but we were still in waiting lounge till 7:30 p.m., without any food or even water?! And the staff cannot provide any information on the progress / waiting time. The ship was very crowd and have long queue everywhere....we need to queue up for an hour to get the Ski Show ticket.....and of course need to queue up for dining at Main Dining Hall every night (lunch also need to queue up)....also queue up to get photo taking. Food in the ship was not good. I can lose pounds after cruise holiday! Amazing! Staff was inexperience and most of them were short term contract staff. We went to adult swimming pool enjoying ourselves, aiming to avoid the kids....however, a woman brought a kid to the pool and swim, and we told the staff in charge to handle the situation....the staff said nothing they can do cause the customer refuse to follow the rules?! Read Less
Sail Date July 2015
We endured an 8 day cruise on Voyager of the seas departing Hong Kong on 10th July. It was the worst cruising experience we have had in nearly 20 years of cruising including previous RCI cruises , one on this ship prior to its upgrade ... Read More
We endured an 8 day cruise on Voyager of the seas departing Hong Kong on 10th July. It was the worst cruising experience we have had in nearly 20 years of cruising including previous RCI cruises , one on this ship prior to its upgrade Embarkation We received no information from RCI prior to boarding. Due to weather conditions we asked our Travel Agent a few hours before catching a cab to the terminal if there were any information. They stated that RCI had confirmed all was as planned. We arrived at time stated on documentation and took 3 hours to make our way through embarkation process , as we had priority due to Crown and Anchor we were in fact faster than may others. We spent 45 minutes at the desk while the assistant there insisted we should be downgraded to a lower deck and tried to assure us she had redirected our luggage ( incorrect) . With intervention from a Supervisor we were eventually assigned our designated cabin and boarded. Others were still boarding 2 hours after designated sailing time. Lifeboat Drill This was delayed several times and eventually scheduled for 8.00pm, we had booking in the Dining Room then, we requested booking be deferred and was told it would not be and that Dining Room was to close immediately after drill, if we wished to eat that night we would need to go to buffet. This was incorrect and Guest Services did confirm Dining Room would open post drill. At the drill I was informed I was not on board and that according to their records my wife was the sole occupant of the cabin. Overcrowding We believe the ship was overcrowded. Staff report many cabins had 4 and in some cases more guests. The public areas of the ship were extremely congested and having cruised on this ship before can confirm a significant difference from our previous experience Itinerary At dockside we were informed that the stop at Je-Ju Island was cancelled due to weather and that 2 days were scheduled in Japan. We were given Immigration Documents for Japan. It was only on receiving Compass Newsletter that evening that we learnt the cruise was now to Vietnam and Bangkok ( places we had already been to, ironically Bangkok on Voyager in 2013 ) This was disappointing. Dining Main Dining Room My-Time Dining which we had requested was cancelled as explained by a Senior dining Room Officer due to the fact that majority of Guests did not understand the concept. It was replaced with something called Easy- Time Dining, which was the 2 sittings where several hundred diners gathered in a large mass outside Dining Room some 20-30 minutes prior to scheduled time and en mass stormed through the doors when opened. On the first night staff had no chance of restraining this surge and it was little better on remaining nights. In fact the guest behaviour on the initial night was disgraceful. We had an allocated table and twice found it occupied by others faster than us resulting in us needing to find another table Dress Code was completely abandoned with flip-flops, shorts and t-Shirts being acceptable even on Formal Nights Hygiene was non existent with only a handful of guest using Hand sanitiser Many Provisions were in short supply, for example running out of Salmon after a few days and Steak (although attempts were made to replace cuts with much inferior cuts this was unsuccessful as were inedible) When asked for Horseradish, sour cream was deposited on my steak substitute. Windjammer We witnessed scenes of gluttony and appalling behaviour on a daily basis, we witnessed guests vomiting on the floor, spitting food on the floor. The pushing, shoving meant it was simply not worthwhile attempting to dine until close to closing . Many guests would occupy a table for the entire meal service time. There was enormous amounts of food removed from the buffet area and taken to cabins. Not unexpectedly there were soon no stocks of some items For example there was no bacon last 2 days of the cruise and many of the fruit items were soon exhausted. The Ice Cream machine was "broken" throughout and we suspect will remain "broken" until the Australian Season commences. The Egg Station was inoperable, with only mostly cold pre-cooked eggs available. Cranberry sauce was passed off as Blueberries and best not mention the baked beans substitute On Board experience We have found cruising a relaxed and peaceful way to Holiday. These words could not be used in a description of this cruise, the noise level was incredible with constant yelling, shouting and many many examples of guests being out of control, we witnessed staff being abused and threatened constantly. We found it difficult to move about the ship as many guests appeared to deliberately obstruct us as being Western we were in the minority. The level of pushing, shoving, the noise levels and the use of cell phones continuously made attending any activities pointless, we simply stayed in our Cabin much of the time Information We were not advised of any available excursions, nor of many of the happenings (such as recovering your passport) , our Cabin attendant advised many of these were not printed in English, so we did not receive these. The only correspondence from Crown and Anchor was in Mandarin, we returned this to their desk saying we could not read , and never received any further information from them. Adult Areas The Solarium area has always been designated an over 18 area, this is confirmed on the Useful Information Document. It was crowded with children, and it would appear when someone bought this to the attention of staff , they removed the "Adults Only Pool " sign and replaced with a sign indicating among other things Children should be toilet trained and no diapers permitted. Needless to say next day was roped off for "cleaning" The casino is similarly also an Adult area but was well patronised by underage guests. We witnessed a woman abusing Casino staff as her Daughter had not accumulated any player points on her Sea Pass card - she would not accept that as her daughter was 8 years old that this would not occur. The Policy of all indoor venues being smoke free was also abandoned in the Casino. Disembarkation We became aware a large group of dissatisfied guest were planning disruption on disembarkation, including refusing to leave. RCI responded by offering a further rebate of Cash and a Discount from next booking if originating from a Chinese port, providing Disembarkation procedures are complied with. We find it appalling that those responsible for this frightening behaviour are rewarded with a Discount while faithful clients (such as ourselves) from other parts of the World are offered nothing. It was a terrible experience and at times frightening. This was to be a special occasion being my wife's 60th Birthday and our 40th Anniversary. It was memorable for all the wrong reasons. Read Less
Sail Date July 2015
This ROYAL CARIBBEAN VOYAGER OF THE SEAS 10 JULY 2015 HONG KONG cruise was appalling. From booking to disembarkation, it has been a terrible experience. We were conned and exploited. Pre cruise. Nobody at RCCL Hong Kong bothered to ... Read More
This ROYAL CARIBBEAN VOYAGER OF THE SEAS 10 JULY 2015 HONG KONG cruise was appalling. From booking to disembarkation, it has been a terrible experience. We were conned and exploited. Pre cruise. Nobody at RCCL Hong Kong bothered to pick up the phone nor replied to emails. Nobody at the appointed travel agent understood cruising. The only communication you will get is’ We want your money.' We only had the tickets and reservation number emailed three days before the cruise embarkation despite paying in full three months earlier. I should of took this as a hint of the things to come. Embarkation day. Absolutely horrendous. We STOOD queuing for over FOUR hours to get onboard. On this particular cruise, RCCL knew beforehand that the itinerary would be changed due to bad weather, but Royal Caribbean deliberately withheld this information until 3 hours before embarkation. The night before, a text message was sent saying there will be a delay in embarkation due to bad weather in Japan, the cruise will leave six hours later than scheduled. On the morning of the scheduled embarkation, a second text message was sent advising passenger to turn up as usual in which we did. but only whilst passengers were queuing to check in, a message flashed on the screens displaying that the cruise will be going to Vietnam instead of Japan. As you can imagine the confusion and the anxiety this have caused, but no RCCL official was anywhere to be seen. When we eventually got to the check in desk and asked about the options available, all we were told ‘either you board the ship or leave.’ Ask any other questions, the reply you got is ‘I don’t know.’ The Cabin/ Housekeeping Paid for a superior grade balcony. No sign of the advertised refurbishment have been spent in here nor anywhere in the ship which I found significant. No toiletries provided, except a fixed shower gel dispenser in the shower cubicle. Bed linens had marks on it and very much worn out. Carpets weren’t vacuumed for the entire 8 day cruise. The tea cups in the room were never replaced. Sofa bed was only folded up on request. Tea bags provided were cheap and nasty. No captain’s announcement was made in the room for the entire cruise. Dining. I can honestly say without any exaggeration, all the airlines that I have flown with,have served much better food than the ship's MDR and that is 32000ft up in the air and in the economy section. The Windjammer fared no better. Just poor quality food served day in day out. I now understand why it is known as the 'Pig's Trough' It is obvious to me that the food were prepared by inexperience cooks with poor quality ingredients and cheap cuts of meat. I can only imagine,It is a ploy for the passengers to try their so called ‘specialty restaurants’ Of course, you will be charged a fee of up to $35USD a head. The breakfast was just as bad as the evening meal and for the entire cruise, not a drop of real orange juice was served. Just orange cordial served as orange juice. The bread and toasts were always served cold. The service was very slow. They had no baked beans, so they decided to use kidney beans mixed in a tomato puree liquid. It was disgusting. The complementary coffee served at MDR's breakfast/ Windjammer was terrible too, the coffee was so diluted with water, after a sip you want to spit it out. No wonder Starbucks was onboard which of course, you will have to pay for a half decent coffee. The captain's formal night dinner was just as bad as another other day, it was just another simple three course meal. Nothing to be excited about. Nothing came close to the fine dining food advertised in their brochure. The asian soups were served in a black and battered plastic bowl and of those I have tried, it was simply revolting. It was just water mixed with soy sauce thickened and shreds of meat or vegetables added. Even the worse takeaway that I have been to in my student days served better soups. Onboard Activities and Entertainment. The kids club was just a dark room with a bucket of Lego bricks and a handful of colouring pens. No games console was provided. There is an arcade in which you will have to pay for it. The majority of the entertainment in the theater was ‘bought in’ individual performance. Don’t expect any West End Show standard of entertainment. The ice rink was opened for passenger for only two evenings with each lasting two hours only. It was available on a first come,first served basis for a 30 mins session.There is also a flow rider on the top deck of the ship, expect to queue for 30 mins for a 1-2 min experience. The rest of the activities were selling based type. Scratched/dented imitation crystals portrayed to be the next best thing to real diamonds, cheap plastic watches and outrageously expensive spa packages were widely available to purchase and that is the main theme of their 'onboard activities' for the entire cruise. The English trivia quiz was hosted by a broken English speaker who struggled to express the questions clearly, it was so bad she had to spell out the questions in words. There was an ice skating show and I must say I was impressed with it. This was the only highlight of the entire cruise. Shore Excursions. For both port visits, no shuttle buses were laid on for passengers and you will be ripped off using RCCL excursion. We were charged $88USD for a 15 min shuttle bus ride to town for an ‘on your own tour.’ Initially we were allocated 4.5 hours for the tour but on the bus we were informed by the driver that it will be 2.5 hours. If you use the local taxis and haggle,it would cost just $5USD for a family of four. This was in Nha Trang, Vietnam. After being ripped off by RCCL, we decided to make our own arrangement in Phuket’s which proved to be much cheaper that using RCCL' On you own tour' buses. I wouldn’t be surprised that RCCL colludes with local bus operators to squeeze out every penny the passengers had on them. Since this cruise had a major change of itinerary, the majority of the passengers were open to exploitation in which RCCL took full advantage of it. Customer Service. The majority of the staff were poorly trained. The customer service front desk staffs took the brunt of the passenger's discontent. The management team just hid in there rooms. Despite having 5 staffs answering queries, a daily queue of 40+ passengers were always present and that's from 7 am in the morning to all the way through til 2 am. Towards the end of the cruise, the queue in the customer service did gradually got smaller,not because of improvement but passengers simply gave up looking for answers. Disembarkation. This was surprisingly quick. Then again, there were rumours that a significant numbers of disgruntled passengers were planning a sit in protest in full view of the waiting press which had their cameras rolling by the Kai Tak cruise terminal open area. RCCL got the message, so they ordered the onboard security team to cordon off the seating area by the pool area to minimize passenger's gathering and visual contact with the press. On the night before disembarkation, RCCL offered per cabin, $200USD cash and a further $200USD future cruise discount voucher. What a meaningless damage limitation exercise. What a sorry state this cruise has been. In the following afternoon, the head of Asia RCCL, made an statement on the TV news saying ' We did our best, blah ,blah, blah' but no apology was offered. Overall experience of the cruise This has to be my worse cruise ever. It still haunts me when I think of it. Holiday lost and money wasted. RCCL just want to exploit the first time Asian cruisers by offering an inferior cruise product and see what they can get away with by serving cheap food, cheap entertainment and poor service by poorly trained staff. Everything was done on the cheap and.... nasty. Everything was money orientated. They say cruising is like a hotel on sea, but this cruise was like a prison on sea. Virtually locked up and fed garbage. Never ever again with ROYAL CARIBBEAN INTERNATIONAL Read Less
Sail Date July 2015
This was our first and probably last trip with Holland America. We had previously done a 19 night trip with Cunard which we thoroughly enjoyed. The cruise ticked all the boxes when we booked. It was travelling from Hong Kong to Japan and ... Read More
This was our first and probably last trip with Holland America. We had previously done a 19 night trip with Cunard which we thoroughly enjoyed. The cruise ticked all the boxes when we booked. It was travelling from Hong Kong to Japan and was stopping at Shanghai, Beijing, Nagasaki and Osaka. The cruise was really a way of getting from Hong Kong to Osaka and the visited ports. I am just glad it was only a 14 cruise and not a 6 week cruise like Independents. My wife was ready to get off after 12 of the 14 days! We did a short independent holiday in Hong Kong first. We stayed at the Peninsula and everything was more perfect than even we expected. We then moved to the Marco Polo Hong Kong where we stayed in a continental club room. It was also good place to stay and it had the advantage of being close to the cruise terminal. A hotel porter took our luggage to the terminal and we appreciated the service. My concerns about the cruise arose on boarding when the gentleman ahead tried to collect my wife's purse and he had to be pulled away by his wife. He clearly was not with it. It soon became apparent that we were one of the few people of working age on the cruise and that the number of older cruisers on board was at an exceptionally high level. It was also apparent that it was more of a floating old peoples home than anything else. One of our friends had travelled on Holland America on a Mediterranean cruise and he had not encountered this problem. Things got off to a bad start as we were not told that there was a problem with the water. After my wife had a shower the face washer was very brown. We are not used to brown water where we live and it is not something that you should have to endure on your cruise. It took days for the problem to be acknowledged and it had not been resolved by the time we disembarked. My wife's experience with the front office in relation to this was very negative. Dining was another experience. We ended up giving up asking for a table for two in the Rotterdam dining room as it was invariably unavailable without an extended wait. Nor were we able to secure a reservation for a table for two. The treatment we received from the staff member allocating the tables is almost identical to that noted by a previous reviewer. That is, almost a sense of pleasure in saying that a table was not available despite us then walking past vacant tables for two. The range of meals and the quality of meals was below expectations as was the service. However, it tended to better than the food in the Lido which was more in the way of institutional food. The chicken was overcooked and the curries undercooked. The food was quite bland, which might be a reflection of what it is thought the target market want. Then again, it might be what they do want. After returning from the Beijing excursion where not surprisingly, Chinese banquet food was served, one traveller remarked how nice it was to come back to 'real food'. The fruit was problem. It was either too ripe or too unripe. When we were in Beijing there was a vendor's cart at the Tomb and they had a really nice range of fresh fruit. I would have liked some of it as what was on the boat was not great. We did go to the Pinnacle Grill and it was a real contrast. The food and the service was what you would expect of an up-market restaurant. If we were on the boat any longer I suspect we would have eaten there more even though you have to pay extra to eat there. Unlike the Cunard cruise, there was minimal to be offered in the way of intellectual stimulation. Lectures about gems etc were really not so thinly veiled sales pitches. Nor would I count casino activities as such activities. We paid for nearly all the Holland America shore excursions and while there were some issues that ought to be addressed they were good. We paid top dollar to stay in Beijing overnight.The main issue is that some of the passengers who had mobility issues did not seem to understand the Holland America brochures. Some wag suggested that the three people sign stood for "needs three carers to push you". They did not understand that structures built in a time before lifts and escalators have access and mobility issues associated with them and that it is not easy with a walking frame on cobble stones. They are also world heritage listed so it is not as though lifts and escalators could be installed without desecrating these sites. These issues were poorly dealt with by the boat's shore excursion staff. Those who suffered were the more mobile. If you have only 20 minutes to see something and it takes the person with mobility issues 10 minutes to get off the bus then you are impacted on adversely. I have to say there was one person where there was mobility issues and they were very responsible. They waited until everybody else was off the bus before getting off but this was the exception rather than the norm. There is also a problem with disembarking at ports. We were told that the Holland America groups would have priority in Nagasaki but when we got to the immigration hall it was full of independent travellers who had been let off the ship before us. It took about 40 minutes for us to get through immigration and it took the edge off the excursion before we even got on the bus. Disembarkation was also a bad experience. We waited 20 minutes in our bus for a rude traveller who did not care about their fellow travellers. There was no apology offered and apparently this traveller had 'form' for this type of behaviour. We stayed at the Imperial Hotel Osaka after disembarkation. This was arranged through Holland America. The Holland America staff in Osaka in contrast to the staff in the boat front office were very helpful and the hotel was also excellent. It was quite a contrast to the service on the boat. Australians do not believe in tipping and that is an issue that Holland America needs to address when selling cruises to Australians. The underlying philosophy in Australia, as often repeated in travel pages here, is that wages should be adequate to live on rather than having to depend on tips. It was not all negative on the boat. The service from the room attendant was superb. I have looked at the reviews since we have returned home and find myself in agreement with Independant and wonder whether the favourable reviewers travelled on the same boat. Maybe our expectations are higher. As you can see our issues were primarily with the service on the boat and as people who paid top dollar we were left somewhat underwhelmed. Read Less
Sail Date April 2015
My first cruise on Holland America and my LAST Have done at least a dozen cruises with all companies and this was without a doubt the very worst. The food was dreadful, the photos on HALs website are certainly not from Volendam. Portion ... Read More
My first cruise on Holland America and my LAST Have done at least a dozen cruises with all companies and this was without a doubt the very worst. The food was dreadful, the photos on HALs website are certainly not from Volendam. Portion sizes are very small and most people ate in the Lido buffet - tell you anything? Cabin was spacious and very nice but one small cake of soap for 2 wks? ( had to buy soap ourselves) No hand cream so took a glass from the cabin and filled it with cream from the public toilets. Our toilet didn't work for 2 days so had to run up 2 floors to use a bathroom. Brown water coming through the taps on and off for the entire cruise (reception was so fed up with complaints!!) Had a flood in our cabin while we ashore. Had the smell of stinking wet carpet for a week and a huge big fan in cabin running night and day to dry it. Both of us had food poisoning from Room Service. Both started vomiting around an hour after eating the suspect hamburgers! Really slow embarkation, no one to show us our cabin on boarding. Have NEVER had my water bottle confiscated on boarding -we did here. Brought a bottle of champagne on board ( as per regulations) what we went through with recording it, signing for it and being abused over it! Even found those little plastic things you clean between your teeth with, from the past passenger on our dressing table when we arrived in cabin! Staff were grossly undertrained If you ordered a 4 glass carafe of wine you HAD TO HAVE 4 glasses even though there were two of you. It just went on and on. The ports were fabulous and we had a great time in port but NEVER NEVER NEVER book a trip on Volendam. Don't waste your money Princess would leave them for dead on ALL fronts. Wrote to HAL with all the above complaints and they replied that through the " isolated incidents" we still should have had a great time. FORGET IT, DON'T DO IT TO YOURSELF. There are heaps of cruise companies out there all competing for your $$$$ and who offer a memorable experience. We were advised by our cruise specialist to try HAL and from what I gather they used to be good. We were told we would never want to cruise with anyone else. NOT SO YOUVE LOST US HAL! Hated every minute onboard and have NEVER complained EVER on any other cruise. We're very easy to please. Read Less
Sail Date April 2015
I will start with the positives. 99% of the staff were amazing. Nothing was too much trouble and service was always served with a smile. Celebrity should treasure their staff as they are by far their best asset. The meats in the self ... Read More
I will start with the positives. 99% of the staff were amazing. Nothing was too much trouble and service was always served with a smile. Celebrity should treasure their staff as they are by far their best asset. The meats in the self service carvery were of a very good standard. The gym was well equipped. Our state room was always kept at a very high standard. Now the average points. The ship itself was fairly clean and in good order. Food at second sitting in the dinning room was fair. There was also a fairly good choice. The show guests were of an average standard and the range varied. Can't please all the people all of the time. Now the negative points. Price of drinks - based on $1.45 to the pound. Average supermarket wine was £45 per bottle. A glass of supermarket wine was over £7. Beer & Cider £7 for a small bottle. Drinks packages could be bought at £38 or £45 per day. This even had to be paid when you were on an overnight stay in Beijing and not on the ship for nearly TWO days. Oh, and one mustn't forget, the 18% add on for tips. Celebrity obviously knew that passengers were a captive audience and maximum pricing on drinks would ensure large profits. By pricing the drinks as they have, Celebrity has turned the cruise market back years when only the rich could afford to cruise. Shameful!! Entertainment on sea days was PATHETIC. If you didn't like trivia quiz then I think you were snookered. Their was FOUR entertainment staff on board and 2000 passengers. There was extra cost for Zumba etc. Quest speakers were of a very poor standard and were consistently wrong with their facts. The on board show staff were of a very poor standard. The front desk staff did their minimal. Their wasn't much help when it came to local information. The food in the self service dinning room was of a poor standard and was often cold or at best warm. There were two stations for fried eggs or omelettes to service 2000 passengers. Most passengers usually just gave up. Ports of call was usually miles from anything of interest. It was a three hour plus coach ride into Beijing. Shore excursions were over priced and usually included a stop off at a gold, jade or silk shop were people didn't want to go. This was obviously a way for the tour guides to make money by bringing people into the shops. A waste of passengers time. I could carry on but i feel I have got most of my points down. In short, if you are British cruise British. P&O and Thomson's knock spots off Celebrity. Celebrity have ensured that I will avoid any further American cruises in the future. Read Less
Sail Date April 2015
We had great expectations for this alleged 6* cruise ship but we were disappointed in very respect other than with the 'waiter & room service staff'. The ship is very 'tired' with the furniture in our cabin (542) ... Read More
We had great expectations for this alleged 6* cruise ship but we were disappointed in very respect other than with the 'waiter & room service staff'. The ship is very 'tired' with the furniture in our cabin (542) showing serious signs of wear - the sofa was a disgrace. Some bed sheets were discoloured/stained and the towels were 'hard'. It was impossible to view the TV comfortably due to its elevated position. For 4 days we had extraneous high pitched intermittent noises at all times of the day & night which the technicians were unable to fix. When the swimming pool was being filled or emptied it was not possible to stay in the cabin due to the noise and vibration. The food was tepid or cold when served and the range and presentation was poor - certainly well below Regent,Azamara and Princess standards. I met the Hotel Director to discuss my views but he was in denial and indicated to me that as 59 other comment cards all indicated that all was well my comments were not valid. An insult! Maybe you can please most people with mediocre service and poor food - if people continue to use this ship and are happy then so am I because this means more space for me on better ships. His excuse for 'cold' food was that the temperature in Hong Kong when we left was unusually cool so it was not possible to serve hot food - what nonsense. After my comment they did so on the final night. Read Less
Sail Date March 2015
Any relationship is based on trust. After close to 200 days sailing with HAL, I expect that I will be treated with respect and the trust I put into the company to work in my best interest be upheld. I do not know how HAL will heal the ... Read More
Any relationship is based on trust. After close to 200 days sailing with HAL, I expect that I will be treated with respect and the trust I put into the company to work in my best interest be upheld. I do not know how HAL will heal the distrust I hold after this trip. I realize that Carnival, the "mother-ship" holds all the cards. But as an "almost" 4 Star Mariner, I will not be back on board for quite a while. I went through 4 cabins (Deck 2 forward... brown water; Deck 1 midship...vibrations; Deck 3 aft...a constant "thumping"; Deck 2 forward...brown water) before realizing the situation had no remedy on this cruise. The "GI" outbreak began about 4 days into the cruise (and must be noted that it was held in check by immediate attention).Though there was no handling of common items as newspapers and books, salt and pepper shakers, handshaking...the casino stayed open. Though the staff did disinfect the casino before and after operations, the cards, chips and slot machines were handled by any number of possibly contaminated people. I guess there is a price to the passenger's welfare! The cost of the HAL excursions are outrageous! I do not want to have my time in port wasted with stops at shopping areas / malls or restaurants.When there is a port with an extended stay (ie: into the evening, overnight as in Yangon), I do not want to be back on board by 4 or 5pm. Seeing a city at night is another experience of the visit. I understand the Excursion agents, using deception and "scare tactics", are to make money for the company, but, I believe, the Shore Desk agent should be working for the guest. Withholding information that would make the shore time of guests easier (and less expensive) is, I feel, wrong. (ie: there is a train that goes from Port Klang to KL for about $1.25, available city maps for other than shopping centers, going to a port in Cambodia, having paid the $63 visa fee and being too far from anything of interest (Angor Wat or Phnom Penh). The cruise director, Jonathan, was the WORST in the position I have ever experienced on HAL's or any other company's ship. His closing was "see you around the ship" but you never, ever did! He had no communication with guests, no sense of humor. He was obnoxious, selfish and very, very arrogant! Tom, in the piano bar, could play the piano and sing (a bit). But he had NO personality. He basically played with his head down with no interaction with those in the room. He had no flair, no fun banter or musical "games" / jokes. There were no sing-alongs unless the guests took it upon themselves to sing (the hundredth time he would play his "My Fair Lady" medley). The Front Office staff tries to be helpful but their hands are tied by company policy (I was "subtly" warned my third room was not suitable but didn't heed the warning). The restaurant, deck and cabin staff were always up-beat and friendly. Chase, the assistant social director (though not given that title) did a Herculean job of lifting spirits. He was incredibly kind, cheery with a good sense of humor, thorough and available. Read Less
Sail Date March 2015

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