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803 Hong Kong to Asia Cruise Reviews

Just came off the newly renovated Millenium. A great ship and a great itinerary in Asia. The common areas are beautiful - soothing decor colors and shiny new everything. Qsine and Sushi on 5 wonderful as always. The new areas for ... Read More
Just came off the newly renovated Millenium. A great ship and a great itinerary in Asia. The common areas are beautiful - soothing decor colors and shiny new everything. Qsine and Sushi on 5 wonderful as always. The new areas for suites are beautiful such as the Retreat and Sun Deck. You feel special being in a suite. The service was wonderful - the Captain is so funny and we looked forward to his daily updates. The Officers and crew were very visible and friendly. Some couches are better for decoration than comfort. Signage is not good - no deck plans visible to look up where things are. The listings by the elevators are very confusing and don't tell you where things are but in which direction (aft and forward) you should go to get where you want to go. The redone suites have nice color schemes and more drawer space. Read Less
Sail Date February 2019
Since the Solstice Class ships came on line we've done nothing but, 9 cruises overall on those ships. Millennium was just refurbished the week before and everything was 'new'. There are many Solstice-like features ... Read More
Since the Solstice Class ships came on line we've done nothing but, 9 cruises overall on those ships. Millennium was just refurbished the week before and everything was 'new'. There are many Solstice-like features incorporated into this ship which is generally a good thing. There were a few oddities, like a club for the suite guests in the middle of the shopping arcade, that never had more than 2 or 3 people in it. If i'm booked into a fabulous suite, why would i go to a weird sterile little fish bowl club except to stare at the villagers that pass on the way to the theatre? The gripes: We had a few hiccups with our stateroom which wasn't quite to the standards of marketing video playing on the TV 'no detail unmissed'. Plus we had the least competent room attendant in 30 year of cruising history. Dirty robes and used greeted us the first day, every day she 'forgot' to do something like empty trash, clean the sink, replace the floor mat, restock paper products, leave next day's schedule. When the unemptied trash bin was left on the couch we thought we were being punked. The is probably an anomaly, not representative, but it did skew our perception of this cruise. Especially since the cruise director and senior staff could not pat themselves enough on the back for how super-duper every thing was. One last gripe; During the mandatory drill the public address system in our designated gathering area did not function at all. no one heard one word of all the safety announcements. we had always figured that this is all just theatrics but on past cruises the staff at least pretended to take it seriously. when a jr officer type was asked whether a functional public address system was important in the event of an actual emergency we got that 'smile shrug, stop talking me' reaction that any cruiser will recognize. The rest of the cruise stuff: food, B&B staff, entertainment, tours, gym, etc were up to the high standards we are accustomed to with Celebrity Cruises. We'll take another cruise with them. Read Less
Sail Date February 2019
We chose this cruise because we wanted to tour South East Asia with the comfort of travelling on a cruise. We knew it would only be a snapshot of the places but we like our creature comforts. Embarkation in Hong Kong was the worst we ... Read More
We chose this cruise because we wanted to tour South East Asia with the comfort of travelling on a cruise. We knew it would only be a snapshot of the places but we like our creature comforts. Embarkation in Hong Kong was the worst we have ever endured. We had supposedly been given “priority“ embarkation but this did not materialize and we were forced to queue for some 45 minutes in baking hot corridors in the line to be photographed for security passes. When we were disembarked in Singapore the corridors had fans to keep the temperature down and it was quick and efficient. We had been on Celebrity Eclipse before and rated it highly. We chose to upgrade to aqua class as we did not enjoy the proximity of tables in the dining room. In Blu we were on the same table each night and were pleasantly spaced from other diners, which was not the case for couples who were cheek by jowl with their neighbours. The ship had just been in dock for a refit and consequently there were several glitches. Our shower did not have hot water for the first three days and the climate control was stuck on cold for the same few days. However these were remedied and we were given a bottle of wine in compensation. Our friends suffered from a very unpleasant smell in their cabin which was not removed despite many efforts and were eventually moved to a cabin two decks higher.. The staff on board were excellent in every department Our cabin steward was most attentive and the staff in Blu were likewise attentive and did their utmost to remedy the mistakes made by kitchen staff. The Customer Relations staff were very courteous and helpful in spite of having to fend off complaints from every side. The captain was charming, always amusing in his daily updates and friendly and available when met on the decks. Our principal complaint was the quality of the food. We found there were obvious discrepancies between menu description and what was actually on the plate. For example; there was soup in a pastry basket…. which was soup in a china bowl accompanied by a wafer of pastry, and a Waldorf salad which said toasted walnuts but in fact contained no nuts. The waiter hurried to get some but of course they were not toasted as the menu said. These may seem trivial points but cumulatively they troubled us after our precious happy experience. Blu was only open for breakfast and dinner. We ate lunch and breakfast in the self service café sometimes which had abundant choice but often it was very difficult to find a table for four. The coffee shop was excellent with very pleasant staff. The ports were on two occasions many miles from the sights and this was a very real down -side for us as the three and a half hour trip to Bangkok was very unpleasant even in a taxi. The port in Chang may was really not a cruise terminal at all as there were no public buses or taxis available to transport us out of the area. We do not use ship excursions as we think they are expensive and we don’t like travelling in coaches. The cabin was fine as was the bathroom. The entertainment on board was of the highest standard and we particularly enjoyed the ship’s singers, dancers and band. The entertainments director was friendly and accomplished. There were six sea days and we found there was not much available to keep us entertained. The speaker was concentrating on aspects of Buddhism and there was little other than the informal quizzes to help the day flow. On Cunard ships there is always a variety of speakers and topics and we have always found their port lectures much more informative. We did not think the TV channel was kept up to date with interesting facts such as wave height, ship’s position and weather up dates. In summary we were very disappointed by this cruise. We are quite particular about food and we thought the standard was poor. We did eat in the Tuscan restaurant and this was good but frankly not worth the extra money. It represented what we received last time in celebrity in the main dining room. We had the classic drink package was very good value except that it did not allow us to enjoy sparkling water like Perrier with our meals, which seemed like a nickel and dime way of penny pinching. We were most unimpressed to find there was no library on board. We will not be seeking to cruise again with Celebrity in spite of a generous gift-voucher which they gave us in compensation for one very unpleasant meal which I was served one lunch time. However it was only generous if you wish to cruise with celebrity again. Competition is fierce between cruise lines but Celebrity need to up their game in their chefs and presentation if they want to stay in the game at all. Read Less
Sail Date February 2019
To begin, yes this was our first Celebrity cruise but it was my 47th cruise overall. I had fairly high expectations for this ship and wanted to compare it with NCL although we tend to cruise on Silversea & Crystal. Definitely did not ... Read More
To begin, yes this was our first Celebrity cruise but it was my 47th cruise overall. I had fairly high expectations for this ship and wanted to compare it with NCL although we tend to cruise on Silversea & Crystal. Definitely did not live up to my expectations. We were on the 2nd cruise since the ship was refurbished and the ship still was not 100% complete. When we arrived in our cabin the first day, the fan was so loud it sounded like an airplane taking off and the bathroom door was rattling (and we weren't even at sea). We found our cabin steward (he was excellent throughout) who called the engineer to fix the issues. We soon realized that our thermostat didn't work - whenever we wanted to adjust the temperature, the engineer had to be called. He would set it at either the warmest temperature or the coldest temperature. After the 4th time, we told the cabin steward that we would live with the cold. There was a "sofa" in the cabin that was enough for just one person - ridiculous! There were no gaskets around the doors so you could hear noise around you. We had an adjoining cabin and we heard every cough, sneeze, conversation and each time our neighbours went into their safe. When a gasket was installed around our cabin door, they broke the lock - we returned from an all-day excursion to find our door not latched. When we were in the cabin, we were able to push it closed to latch it but the lock didn't work. Again, the cabin steward had to be contacted and he had the issue fixed but as far as I'm concerned, it should not have happened in the first place. Who leaves someone's cabin door open? Thankfully nothing was missing. Dining was another issue. In the buffet, you could not have breakfast without being interrupted by a crew member trying to sell dining packages. This is not appropriate and intrusive. The buffet was dull and uninspired with nothing memorable. The main dining room wasn't much better - the water tasted of chlorine (only this dining venue) so I depended on bottled water (good thing I had the drink package) and the food was so salty that it was unappetizing (maybe to try and sell more drink packages). The only good meals were in the specialty dining rooms - Sushi on 5 was delicious, Tuscan Grille was pretty good and Qzine was a great experience. The itinerary was great which is what drew us to this cruise. The 2 shore excursions that we did through the ship were good. Usually on cruises, I don't think much about the end of the cruise but I honestly can say that I couldn't wait to get off this ship. When we arrived in Singapore the day before disembarkation, we contacted the hotel that we were staying in for one night and we were able to add an additional night so we got off the ship a day early. The funny thing is when we went to Guest Relations to advise that we were disembarking, no one asked us why. I would have gladly told them why and I was sure to be detailed in my survey, Read Less
Sail Date February 2019
We chose this cruise because we wanted to go to the Far East, the ports of call were fabulous, the ship and staff were so helpful, they are genuine, and cannot do enough for you, it’s great being on a ship with lots of different ... Read More
We chose this cruise because we wanted to go to the Far East, the ports of call were fabulous, the ship and staff were so helpful, they are genuine, and cannot do enough for you, it’s great being on a ship with lots of different nationalities, as it’s great to talk to people from so many countries, also the ship caters for many different food choices, the food is absolutely great in the buffet, lots to choose from. The shops onboard could be better, not much selection, the shows could have done with more variety, a couple of acts were not great, room for improvement, but overall we would go on millennium again. All our transfers were very good. I must say, the captain was hilarious, he was just so funny when he gave his announments over the tannoy, we did have about 5 shore excursions, which I must say were very informative, and not as expensive as some ships. Great holiday Read Less
Sail Date February 2019
Chose this cruise as we had never been to the Asian region by ship. The Ovation was wonderful, the Staff and Crew were the best we have encountered on any cruise line .The food was beautifully presented and top quality. Handre is ... Read More
Chose this cruise as we had never been to the Asian region by ship. The Ovation was wonderful, the Staff and Crew were the best we have encountered on any cruise line .The food was beautifully presented and top quality. Handre is certainly the number 1 Cruise director.The Hotel Manager was Helmut Huber top guy and turned out to be a very funny man, actually hilarious!The Food and Beverage Manager was Ali who we have experienced previously he is just amazing he works very hard to please everyone. Our room attendant again was the best we have experienced Hayley was 1st Class. We have done many cruises on Seabourn and many other lines but Seabourn is outstanding, The special event on Ko Kood island was just an amazing experience we were so thrilled The Band know as Musical Society are fantastic and very personable, The deck parties are again outstanding and the ,say good bye ,to the crew on the deck is an emotional event most of the crew and Staff turn out to wave good bye while we drink and eat and have fun . Read Less
Sail Date February 2019
We are Platinum members and our last Seabourn Cruise was 2 years ago. We wanted to try their new larger ship and booked Hong Kong to Hong Kong, a BTB 28 day cruise. The ship is beautifully decorated. Our cabin was the same size as on ... Read More
We are Platinum members and our last Seabourn Cruise was 2 years ago. We wanted to try their new larger ship and booked Hong Kong to Hong Kong, a BTB 28 day cruise. The ship is beautifully decorated. Our cabin was the same size as on the Sojourn and Odyssey. One problem was that the drawers in the furniture across from the bed were very hard to access and the space there has only enough room for one person to stand. The pool area was the same as the smaller ships and getting a place on sea days was difficult. The chairs are the same and not comfortable. Our one peeve was that now bartenders are instructed to measure out the amount of liquor for each drink. This on a ship that touts itself as all inclusive. We would have to tell them to pour doubles so we wouldn't have to come back. In the lounge outside The Keller Grill there was only one waitress and one bartender and it took 25 minutes for our drink to come. The comedians were all from Wales or UK and as Americans we could not understand them. Most of the musical shows were good and the singers and dancers were exceptionally good. The even sang opera at the pool and that was a real treat. We had a problem on one of the ship's excursions and it was not handled well. We were only told it would be reported and then never heard back. We agree with others that Seabourn, now having staff hired by Holland America, has gone downhill in service. Read Less
Sail Date February 2019
The good A very nice new vessel with a very good navigation crew. Our room care (stewardess) was exceptional. The bad The food on board was boring, repetitive, bland, of high-salt content, and medioce in preparation. The Japanese ... Read More
The good A very nice new vessel with a very good navigation crew. Our room care (stewardess) was exceptional. The bad The food on board was boring, repetitive, bland, of high-salt content, and medioce in preparation. The Japanese cuisine was notably poor, e.g. old proteins. The vessels hotel staff was often overwhelmed during high service intervals, e.g. luncheon. The ratio of hotel staff to guest seems too low for proper service. We were disappointed with Seabourn’s handling of their booking credit and AMEX credit, Seabourn only allowed the higher value. The ugly Seabourn shore tours are expensive, the vessel was often ported far away from salient activities (long commutes) and in the case of the Vietnam north unsafe junk tours, e.g. our junk was literally lost in the fog without proper safety procedures. The Cambodia shore excursion was terrible. Seabourn and Silver Sea could have coordinated debark at Singapore much better, both simultaneously. The pool was small and poorly maintained, e.g. corrosion and detritus. Read Less
Sail Date January 2019
We sailed in 2017 on the Sojourn to Alaska and it couldn't have been better - even with departing chefs in the middle of the cruise. Last year we sailed on the Encore to the Med and there was a huge difference in the experience, for ... Read More
We sailed in 2017 on the Sojourn to Alaska and it couldn't have been better - even with departing chefs in the middle of the cruise. Last year we sailed on the Encore to the Med and there was a huge difference in the experience, for the worse. Now in Asia, the Ovation is a bit better than the Encore but sorely lacking for an ultra luxury cruise line. The ship is beautiful and the cabins and housekeeping are great; that's about where it ends. Food and service keep getting worse each day. We had sushi for lunch one day and it was ok; they had a special omakase dinner one night which was completely inedible. The fish was old and smelled, even the salmon roe. Keller-food is ok albeit very boring; Service is terrible. They shouldn't include this as a dining option because you are only allowed to go twice per cruise. We ended up having room service 3 nights because it was the only way to best ensure a decent meal. Breakfast in the Colonnade was the same each day-marginal fruit, canned corned beef hash and the usual array of eggs, bacon, etc. Cooked to order omelets were lacking in filling and dry. We were trying to figure out the problem; I think they are making food for old American and British guests. It is completely lacking in flavor and variety; someone mentioned that they weren't allowed to make it spicy. Salt seems to be the key ingredient, rendering the food inedible at times. Not a good idea to try to get service at lunch time on the patio; they have a shift change at 12 and often there is no one around for drinks or the bar. Apparently they cannot take food orders if they work for the bar and vice versa. The best food and service was at Earth and Ocean (the patio transformed at night); portions are small though and it means you will be eating outside in often unpleasant weather. The best food we had the entire time was off the ship. They have an Italian chef, who didn't have an Italian night and there was very little Asian food, although the entirety of the cruise was in Asia. Be very careful of their shore excursions. They seem to be docking quite far from some cities, leaving you with a 3 hour drive each way to see a city like Bangkok; it isn't really worth getting off the ship as there isn't enough time in the cities. Also, their excursions are almost double of what you can find with Viator or Tours by Locals. We ran into the Silver Seas a few times and they docked in a much better location. Price perhaps? The stop in Cambodia was horrific. If I had know what we would encounter, we never would have left the ship. I don't think they are vetting the tour operators very well. Their descriptions of the tours paint a lovely picture, which often isn't the case, especially for people with mobility issues - getting into small boats, climbing over ropes, etc. Entertainment was below par-a magician and a cello. Boring. The show the singers and dancers did the last night was pretty good -Push the Button. We won't be sailing on Seabourn again; It isn't even the price that is the issue, it's the disappointment with the food, service and entertainment, which should all be top notch. They will say no, but I think this is a result of their purchase by Carnival. You can really see it in the cheapening of things like less crew, poorly trained crew, poor wines (like Sebastiani Chardonnay), and the quality of the food. This isn't the luxury experience you were anticipating. Read Less
Sail Date January 2019
Just did a 6 days Hong Kong Vietnam Cruise, 2 adults with kids 9 and 11. It was our second cruise. Very glad we choose the PALACE SUITE upgrade, and this particular World Dream cruise-ship. The room is fantastic with a huge bathroom, ... Read More
Just did a 6 days Hong Kong Vietnam Cruise, 2 adults with kids 9 and 11. It was our second cruise. Very glad we choose the PALACE SUITE upgrade, and this particular World Dream cruise-ship. The room is fantastic with a huge bathroom, much storage and an easy-to-fold down sleeper for the kids while the ship is less then a year old having cost almost a billion USD (build in Germany). The Palace VIP upgrade comes with many perks, e.g.: • Personal butler for your room available 6 x 15 hours. Can call her/him from anywhere on the ship to sort out small issues/make bookings/a lost bag/etc. • access to the VIP/PALACE area which covers about 1/3rd of the ship in the front. Economy class passengers do not have access to this area. The buffet restaurant (breakfast, lunch, afternoon tea, dinner and supper till 2am) is fantastic with great views/service/food. No need to queue here (while in economy obtaining a lobster requires strong elbows and immaculate timing Read Less
Sail Date December 2018
Christmas and New Years Cruise in Asia. My son and I went on this 14 day Cruise, we loved the food and the staff 95% were incredible. Unfortunately our cabin Steward was not one of them her cleaning especially the Bathroom being very ... Read More
Christmas and New Years Cruise in Asia. My son and I went on this 14 day Cruise, we loved the food and the staff 95% were incredible. Unfortunately our cabin Steward was not one of them her cleaning especially the Bathroom being very inadequate. The entertainment was very average and there was a distinct lack of things to do on Sea Days. The production shows especially Broadway were quite good just not the impersonators and hypnotist. The Martini Bar was the place to be with the boys making wonderful cocktails and entertaining us with there show of tossing the bottles and containers. Overall the staff and service well made up for any shortcomings and we had a great time, cant wait to get back on her in May after the renovations. Anyone onboard look out for a sommelier Jelena she was wonderful, and Gaynor & Kadak in the MDR anytime dining and delphante in the Rendezvous all fantastic. Read Less
Sail Date December 2018
First cruise with HAL after 3 RCCL we were wanting : 1. Fewer to no kids - more than we expected 2. Better service- good but no better than RCCL 3. Iternerary south east Asia - Awsome 4. Dinner guests - the best company ... Read More
First cruise with HAL after 3 RCCL we were wanting : 1. Fewer to no kids - more than we expected 2. Better service- good but no better than RCCL 3. Iternerary south east Asia - Awsome 4. Dinner guests - the best company ever. 5. Decor - a bit outdated in places but others were good like the exploration cafe the old crows nest. 6. Entertainment- average compared to RCCL but enjoyed BB. Kings 7.. Room attendants were attentive with the usual towel animals and lots of smiles but finding black hairs in the bath on arrival. 8. Food in main dinning was ok each night but the wording on the menu was not very clear. Some nights there was lots of differing flavours in each dish but the actual taste was a lttle bland. Many dishes could have been warmer. 9. Efforts for Christmas and new year were a little under whelming with no wow factor it was all ok but seems things had been tempered back compared to previous years after talking to regular cruisers. Read Less
Sail Date December 2018
We had travelled as a family with HAL on 4 previous occasions. Always loving it however HAL lost some of their shine for us with this cruise. There appear to have been service / facility reductions compared to previous cruises. I am not ... Read More
We had travelled as a family with HAL on 4 previous occasions. Always loving it however HAL lost some of their shine for us with this cruise. There appear to have been service / facility reductions compared to previous cruises. I am not sure if this is peculiar to the Westerdam or a trend for HAL. 1) No self service laundry any more - only valet service. 2) No separate disco anymore; has been converted into a games / TV area. 3) New Years Eve celebrations had been confined to Lido instead of multiple options across the ship. 4) The number of hand sanitizers around the ship were far fewer. 5) No prizes anymore for daily activities. 6) Trivia and happy hour no longer located on Observation Deck. No reason to go there any more. 7) Entertainers had far less interaction with the guests than previous cruises. I still rated the service aspect very highly for our cabin staff and waiters in the Main Dining Room. The food was excellent too. Embarkation and disembarkation was very smooth and efficient. The Visa costs for Vietnam and Cambodia added a lot to the cost of our trip. This was handled well by HAL but guests need to be aware of these charges before booking the cruise. On previous HAL cruises we have felt like Royalty. On this one, we felt like a number. I hope these reductions are only on the Westerdam but I fear it might be across the fleet? Read Less
Sail Date December 2018
First time visiting Asia. This itinerary covered the most countries of all we reviewed. Hong Kong, Vietnam, Cambodia, Thailand and Singapore. Nice combination of port and sea days. Love being able to visit many countries and unpack only ... Read More
First time visiting Asia. This itinerary covered the most countries of all we reviewed. Hong Kong, Vietnam, Cambodia, Thailand and Singapore. Nice combination of port and sea days. Love being able to visit many countries and unpack only once. Ship only held 1900 passengers so it was a nice size. Sit down dinner in the evening with good high quality food. Open seating allowed us to eat when we wanted and share a table by ourselves or with others. Sea days with many options of education (history, cooking, Microsoft) play ( Bingo, bridge) or entertainment. Enjoyed tour of kitchens and backstage. Ship decor basic but Classy. Multiple pieces IG artwork throughout the cruise. Love the bathtub in the room. Friendly crew who learned what we liked. And made things special. Ship excursions expensive but able to find reasonable yet great private tours. Did take ship overnight to Bangkok tour and it was totally worth it. Read Less
Sail Date December 2018
4 of us took a family trip on the Westerdam from Hong Kong to Vietnam, Cambodia, Thailand, and Singapore. Excellent value for money -- the food and service was great and we enjoyed all the ports. There was a good mix of people on the ... Read More
4 of us took a family trip on the Westerdam from Hong Kong to Vietnam, Cambodia, Thailand, and Singapore. Excellent value for money -- the food and service was great and we enjoyed all the ports. There was a good mix of people on the cruise and it was a nice change to experience Christmas and New Years on a ship. Our rooms were between mid-ship and aft on deck 4, and we didn't have any issues at all. On shorter port days we took some of the excursions organized by Holland America, which worked out well. And on the overnight stay in Laem Chabang we organized a round-trip taxi at the cruise terminal and stayed the night in Bangkok. For many of the ports, you can find reasonable taxis and tours when you get off the ship, if you're willing and able to negotiate. Looking forward to another cruise with Holland America! Read Less
Sail Date December 2018
We chose this cruise because we wanted an Asian experience and it fitted the dates we could travel. Overall the ship is tired, but in saying that it is clean and well presented. Before we booked I read that the ship had had a make over ... Read More
We chose this cruise because we wanted an Asian experience and it fitted the dates we could travel. Overall the ship is tired, but in saying that it is clean and well presented. Before we booked I read that the ship had had a make over recently. This is not true. Only one place had been done up and that is what used to be the Crows Nest Bar. It is now a coffee lounge and the EXC tours are run from there. According to the crew (spoke to many) it used to be the best place on the ship. Its now just a boring coffee lounge. The whole ship is badly designed from other cruise ships we have been on. There is lots of wasted space, and the ship is a rabbit warren. It took us until day three to work out our way to navigate around the ship (usually only takes a couple of hours). The Food was really really bad. The Lido was badly organized and unless you walked in there at opening, it really did just look like a pig trough. We had open seating in the dining room, but never got a chance to use it. The reason for this, is that every time we went down to the dining room, there was over an hour wait for a table, so in the end we just gave up and went back to the pig trough. We are fully aware that this was an Asian cruise, but we were not expecting the amount of Chinese that there were to be on board. The ships holds approx 1900 passengers. 1400 were Chinese. HAL is traditionally a cruise line that supports the western market so it was a shock. The cultural divide was immense. Even the crew really really struggled with it. The Chinese don't drink alcohol, so the bars were always empty. So there was no atmosphere at all. The Chinese didn't understand the traditional activities and entertainment on board provided by HAL, so didn't go or would walk out half way through a performance spoiling the show. Also the Chinese do not believe in queues or lining up. It was just barge on through. Probably why the Lido looked like a pig trough most the time. It was also a nightmare getting off the ship. Once again the Chinese would just barge on through. There is a huge cultural divide there. HAL has every right as a company to target the Chinese market, but they should not do it at the expense of their traditional market. The first 4 ports we went to were great, Japan and Taiwan, but Manila was a hell hole. I really cant understand why any cruise ship company would want to go there. On the tour we did, it took us 2 1/2 hours to travel 8 miles through the traffic. There was no toilet on the bus and my partner was seriously considering using a bottle at the back of the bus. The only major positive from the ship was our state room. Though dated, it was comfortable and had all the facilities we needed with our state room attendants being fantastic. Maybe on a different cruise it would have been better, but I do not think I will sail again on HAL in the future. Read Less
Sail Date December 2018
We are a family of five with three young people aged 19, 17 and 16 and chose this cruise to celebrate our son's completion of high school. He wanted to visit Hong Kong and go on a cruise from Hong Kong. We spent 6 days in Hong Kong ... Read More
We are a family of five with three young people aged 19, 17 and 16 and chose this cruise to celebrate our son's completion of high school. He wanted to visit Hong Kong and go on a cruise from Hong Kong. We spent 6 days in Hong Kong prior to boarding the ship. This was a good amount of time to explore Hong Kong. Embarkation was smooth although the customs process onboard, before leaving port was slow and tedious. Our passports were retained by cruise staff at this time. We received a receipt and a photocopy of the passport was provided for each visited country which was something I hadn't experienced before. Passports were returned prior to disembarking the ship back in Hong Kong. The cruise took us to two ports in Japan, Naha and Ishigaki, two ports in Taiwan, Keelung (Taipei) and Kaohsiung, and Manila, Philippines before returning to Hong Kong, total of 10 nights. The balance of cruise days, 4 and ports, 5 was good. There was plenty to do in each port. Our cabins were excellent, the food terrific and provided entertainment fabulous. The only negative was that our 19 year old son's drink package was not honoured. This was despite prior written confirmation. He was not impressed! Otherwise everything went well and we would definitely travel on Holland America again. Read Less
Sail Date December 2018
The name of the game here is from embarkation to disembarkation "SELL SELL SELL". Penny pinching and extremely bad value for money. Travelled Aqua Class - very poor experience - services advised in this class did not happen! ... Read More
The name of the game here is from embarkation to disembarkation "SELL SELL SELL". Penny pinching and extremely bad value for money. Travelled Aqua Class - very poor experience - services advised in this class did not happen! AMENITIES: Robe - don't other cabins have robes? Wine Classes - never happened! Hair Dryer - Don't other cabins have Hair driers? STATEROOM FEATURES: Interactive Samsung Flat Screed TV - never worked - most days nothing! Dual Voltage - what does the other staterooms have for power? SERVICES: Priority Check In - Never happened! Kir Royal on arrival - Paper cup of water with orange slices in dispenser - more penny pinching!! AQUA CLASS - List a whole lot of crap - just window dressing. Not worth the extra $ Food in Ocean View cafe (third rate) Very difficult to produce good food from second class produce. Fruit selection in Asia, Honey Dew Melon, Cantaloupe, cut up apples and cut up oranges - extremely poor fruit. What happened to tropical asian fruits - happened once only on 14 days. Very very poor. Food basically slop! Dined in Blu - did not see a shrimp for 10 days - very poor menu. Hardly ever chicken on menu and really only thin steaks. Had a very bad experience then dined in Metropolitan - very average food. Guest Services - a contradiction in terms - On this ship the guest is always wrong. The crew wants to turn every mistake back on the passenger! On embarkation bag lost until 8.30pm - Then abuse from arrogant security staff member. LGBTQI - Conducted in Martini Bar at 7.45pm each evening. Once advertised in daily news then put on notice board. The bar was full of a very mixed group of over ladies and hardly ever with gay guests. Crew not interested - Never happened on any other ship I have been on. The ship is to be dry-docked soon - maybe some of the staff should be dry-docked or given a lesson on how to be polite and helpful towards the guests who are responsible for their wages. Opted out from daily automatic tipping - with 18% service, why the tips. Following opting out of the automatic tips received an envelope in stateroom from Cabin Steward suggesting how much tip to leave him! Unheard of but follows the arrogance of the very unpleased crew. No smiles from anyone! Most issues reported without any explanation and definitely no compensation!! Air condition in cabin was fixed following 3 attempts - very poor! Told by Guest Service complaints had been sent to Head Office. On contacting Head Office no report received! All no service and no smiles. What a disaster Never again on Celebrity - ship a tub - hope the dry dock can perform miracles!!! Read Less
Sail Date November 2018
We chose this cruise because we had not been to Japan or China - we generally enjoy celebrity. This Cruise was Ok with little wow. And with Celebrity I expect some wow. Our Cabin was nice enough however the bed was just OK. The ... Read More
We chose this cruise because we had not been to Japan or China - we generally enjoy celebrity. This Cruise was Ok with little wow. And with Celebrity I expect some wow. Our Cabin was nice enough however the bed was just OK. The Service from the waiters and room stewarts was exceptional. The entertainment was spotty at best. In some cases at least 1/4 of the audience left the show. The comics really werent funny or entertaining. The Production shows were good to outstanding. The port lectures were good however there were too few. Communication about the ports was almost non existant and the excursions were not as good as you can get on viator. Celebrity could do more to communicate especially in Japan and China. The food was just good. I come to celebrity for excellent food. It was just good. The Coffee Bar was a high spot although the to go was all latte regardless of your order. I guess they felt the need to fill the cups. The Millenium is headed into dry dock for a refurb so I won't go into detail about the need for an upgrade. It was clean and tidy and showing some wear. Read Less
Sail Date November 2018
This is the first ship to get the full refurbishment (a massive overhaul after 2 more voyages.) It shows. The were many broken and "slapped together" fixes in the staterooms and around the ship. Broken fixtures, wobbly furniture, ... Read More
This is the first ship to get the full refurbishment (a massive overhaul after 2 more voyages.) It shows. The were many broken and "slapped together" fixes in the staterooms and around the ship. Broken fixtures, wobbly furniture, poor mattresses, stains, puddles... The skylight over the Cosmos Lounge had a tarp over it - probably from leaks they were giving up on repairing. Our bathroom had black mildew, patched of grout, and broken tiles- and this was a Sky Suite. I bring this up as you should be aware of the schedule and avoid ships about to go to dry doc. It was obvious Celebrity is putting little effort into maintenance when they're about to refurbish the ship. Our experiences in the Luminae Restaurant were fabulous. The maitre'd, wait and bus staff, and sommelier were very professional/accommodating/fun. This made our vacation. Micheal's Club (lounge for suites) was also a highlight. The buffet and specialty restaurants were good enough. We just had to keep from eating too much. The itinerary (Hong Kong to Singapore) was the reason for picking the cruise. We'd go again - just on the refurbished ship. Read Less
Sail Date November 2018
This was along awaited trip to the far east and inparticular first time visits to Hong Kong and Singapore, where my parents lived for 20 years The ship moored ocernight in both Hong Kong and Singapore which along with a few days in ... Read More
This was along awaited trip to the far east and inparticular first time visits to Hong Kong and Singapore, where my parents lived for 20 years The ship moored ocernight in both Hong Kong and Singapore which along with a few days in hotels gave us time to explore Singapore is the most beatiful city and so accessible by road, river and train Whilst the Millenium is clearly in need of a refit, the crew make up for this with service in every are being top class My wife has food allergies and the restaurant staff were brilliant at getting this right each night, this coupled with a very attentive wine waiter and some great company each night made for memorable dining We haven't been on many cruises (5) but the entertainment on this ship was the best! A superb ships company gave stunning shows in the main theater and the cosmos lounge. The guest artist were all top qaulity and very varied West end eat your heart out, where else can you be served a gin and tonic in your seat. Our captain (nicolaos was the ,most visible w ehave seen attending losts of the vents and being available for chats / feedback and I'm sure that helped with the overall culture onboard The only negative is the need to charge so much for wifi on board, nearly $30 a day for access is ridiculous, todays traveller expects to be connected 24/7 - even on holiday Read Less
Sail Date November 2018
Pros: 1. Butler that looks after your needs 2. They clean the cabins twice a day so you always feel your room is fresh 3. You can get room service anytime if you are hungry 4. Cabins are good size Cons: 1. There is ... Read More
Pros: 1. Butler that looks after your needs 2. They clean the cabins twice a day so you always feel your room is fresh 3. You can get room service anytime if you are hungry 4. Cabins are good size Cons: 1. There is limited choices of deserts/ candy 2. Not much entertainment offered to guests. We tried to play bingo and it took only 15 min from the start to finish. 3. The gym is very small. 10 people make it really crowded 4. Our booking agent never told us that we have free shore excursions with silver sea that come with our package. We discovered it accidently 2 days before the end of the cruise. 5. I had a problem to log in to the internet. I went to the reception desk and asked for help. The girl at the reception took my phone and erased the full history and website data from my phone! The internet connection has nothing to do with website data so i really dont know why did she do such a horrible thing. I was devastated as i kept very important information there that i was collecting for over 1year and its all gone now. Read Less
Sail Date November 2018
Being no stranger to Cruising I booked this cruise as a special birthday treat. Flew all the way from Scotland to Hong Kong to board the ship. Ship itself was good . Stateroom was well kept and the facilities onboard were good. Staff ... Read More
Being no stranger to Cruising I booked this cruise as a special birthday treat. Flew all the way from Scotland to Hong Kong to board the ship. Ship itself was good . Stateroom was well kept and the facilities onboard were good. Staff were wonderful in every department. I enjoyed the entertainment although most of the passengers I spoke to thought it was not up to standard. I think this was mainly due to the age difference as I was certainly one of the younger passengers. My only gripe is the Lido deck and the self service restaurant. I say self service but we were asked to point out which foods we would like and it was plated by a member of staff. This meant standing in queues and being painfully aware that on seeing a dish which I didn't know, I wouldn't ask about it as it would hold up the service. The result was that I missed out on a variety of dishes as I always felt rushed to choose. It also meant that at breakfast times the crew were under pressure to supply eggs and half the time they were undercooked and the rest of the food was already plated and by the time the eggs were added the meal was lukewarm. On the other hand breakfast in the main dining room service was very slow. As food is a huge part of any cruise I was left underwhelmed. Such a pity as it was a wonderful cruise otherwise. Read Less
Sail Date November 2018
We initially chose Holland America's 15-Day Far East Discovery because of the itinerary and dates. Having sailed primarily on Princess and Carnival many times, we were able to compare cruise lines. We actually loved Holland America. ... Read More
We initially chose Holland America's 15-Day Far East Discovery because of the itinerary and dates. Having sailed primarily on Princess and Carnival many times, we were able to compare cruise lines. We actually loved Holland America. We flew into Hong Kong four days earlier and stayed in Singapore two days after our cruise. We probably should have extended our stay in Singapore by one or two days because there was so much to see and do. The Ship: The Westerdam is much smaller than other Princess and Carnival ships, but the cabins tend to be larger with a sofa in our ocean view room and sensor floor night lighting for late at night if and when you must get up. The whole atmosphere is one of relaxation. Being a smaller ship means fewer passengers (1,850) which also means that you tend to meet the same people quite often on the ship and on excursions. So there is much more in terms of quality and quantity of personal interactions. And there are almost no children (I counted three!), which helps with the relaxation. You won't find loud music playing on the Lido Deck by the pool areas. There are no crowds on board. It's relaxing. Additionally, the Internet is 100% better than what we have found on other cruise ships. For $170.00 for 15 days, we had Internet 24/7 on board with no limitation to minutes used. It was quick and effective 95 percent of the time. And there were real interesting hour long talks on each country where we stopped and another on the history, geography and culture. If you wanted to know about a particular city that you were going to visit, the knowledgeable staff on Deck #10 give you detailed info on each city to help you explore with the organized tours or on your own. The food and entertainment were perhaps less exciting and scrumptious than on Princess, but it was fine. And the gym was not as modern as other ships I have seen, but it was a gym. They don't have a laundry room on board, but they do have laundry service for $30.00 USD per rather large bag of whatever clothing you can fit in the bag. You are served at the informal buffet style dining area for breakfast, lunch and dinner. There's no scooping up oatmeal by yourself. The HAL shore excursions were O.K., but I would avoid the ones that transport you 3 - 3 1/2 hours one way like the 3 hour ride to Ayuthaya, an ancient capital in Thailand where we saw a replica of Angkor Wat. It was too long for the short visits to each site and definitely not worth it.We got back to the ship around 10:30 pm! We chose to go with another tour company for our Halong Bay cruise. It worked out well, but my guess is that Holland America's excursion might have been more convenient and just as enjoyable. Of course, the staff's professionalism is what I would expect on any cruise ship. The dueling piano musicians were awesome! The captain was one of the best in that he was personable, likable, transparent, decisive and prepared. He kept us safe and went out of his way to make our cruise even more enjoyable, especially in our over night stay and morning sunrise in Halong Bay. Both embarkation and disembarkation went smoothly and everyone was pleasant. We did notice that for some reason, many of the public areas were very cold to the extent that we avoided them. There were two pools, one that had a retractable roof top. The pools were never crowded because there were only 1,850 passengers on board. Finally, I should mention that because we traveled through so many visa requiring countries, HAL made it so much easier by helping us with immigration forms and having the individual customs officers on board to facilitate and expedite our entrance to their countries. HAL was really organized on that. The HAL excursion process, especially during tender egress was less smooth than expected because everyone meets in the same MainStage area for their excursion tickets. All in all, we really enjoyed a different and more relaxing cruise on Holland America. Read Less
Sail Date November 2018
Previously cruised the Med on New Amsterdam and had a great cruise. Sadly this did not meet our expectations. We spent 2 days in Hong Kong before sailing as my husband wanted to sail around Hong Kong harbour on a Star ferry. ... Read More
Previously cruised the Med on New Amsterdam and had a great cruise. Sadly this did not meet our expectations. We spent 2 days in Hong Kong before sailing as my husband wanted to sail around Hong Kong harbour on a Star ferry. Embarkation was very smooth and quick though we weren't asked to fill in a health questionnaire which was unusual. The hygiene on board left a lot to be desired. We have been on many cruises with different cruise lines. This is the only one where passengers were able to enter the dining areas and return on board without sanitising their hands. I mentioned this to the nurse who said they would increase sanitation if there was an outbreak! Entertainment in the theatre was very poor. We left and didn't return when a pianist, supposedly having played on Broadway, started playing 'Raindrops Keep Falling on my Head' on a ukulele and singing out of tune! The Port talks were excellent and it was good to be able to go to deck 10 for more 1st hand info. Our restaurant waiter was not the happiest person and on a couple of occasions quite rude. He quickly took plates away and brought the next course before everyone on the table had finished. I pointed this out which he did not like. The food was average. Lido food was ok but a bit repetitive. A disappointment after the New Amsterdam 3 yrs ago. Despite booking a disabled cabin and giving all details to HAL stating that my husband was a full time wheelchair user, unable to walk, not 1 port had accessible transport or shuttle and many no taxis available. He travelled to Asia for the 1st time on a special holiday and couldn't go on any tours. He should have been told this when he booked. The ship was so quiet in the evening. After dinner, unless you went to the Blues Band (limited wheelchair space) or pianists which were next to the noisy casino, it was like the Marie Celeste. Sadly I don't think we will cruise with Holland America again. Read Less
Sail Date November 2018

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