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108 Hong Kong to Asia Cruise Reviews

Off the top of my head - The trip started off badly. We were delayed boarding and taken to a hotel ballroom 'for our comfort', there was not enough seating so we ended up sat on a hotel floor in the corridor for hours. The staff ... Read More
Off the top of my head - The trip started off badly. We were delayed boarding and taken to a hotel ballroom 'for our comfort', there was not enough seating so we ended up sat on a hotel floor in the corridor for hours. The staff brought sandwiches which the passengers desperately grabbed for, we didn't manage to get any, one lady selfishly grabbed a whole tray of sandwiches for her own group leaving many without, lots of people went without (including one elderly Lady who needed food to take her medication, I worried if there were any diabetics) so this was badly organised and stressful. Some of the The activities on the ship we were not impressed with, e.g.1984's Karate Kid on the cinema TV, colouring in and bingo, the food was cold at times and below the standard we had on our last cruise, we saw joints of meat that were undercooked. We paid a lot of money for the excursions and in Manilla on the 2 excursions over two days we visited two destinations that were the same on both days. On the last night of the cruise the hot tub was cordoned off and the pools, the juice bar ran out and we reported this but it was still not filled yet the bar was open. When leaving the ship our room steward stopped us and told us we could leave a tip for him on the bed and he would return for it later. We worked hard all year to save for this break only to be really disappointed. Read Less
Sail Date October 2017
My husband I wished to combine our leisure time and visit parts of the world together we would not otherwise have an opportunity of reaching and this, my first ocean cruise seemed the ideal way for us doing just that......but sadly despite ... Read More
My husband I wished to combine our leisure time and visit parts of the world together we would not otherwise have an opportunity of reaching and this, my first ocean cruise seemed the ideal way for us doing just that......but sadly despite investing a large amount of our hard earned finances and holiday time this proved not to be the special trip we had looked forward to for so long........all Hughly disappointing and time/money wasted we will not get back. Upon reading this review you will realise that things just got worse as the trip went on starting in the terminal where we arrived via arranged transfers bringing us there 6+ hours ahead of when the ship arrived so this meant we were summarily deposited at a shopping mall for the intervening time and apparently like many other passengers acquired Middle Eastern Respirstory Syndrome (a version of Hong Kong flu) for our troubles. upon return to the terminal the boarding process of ~ 3000 people was chaotic to say the least and disorganised at best having a likening to a rugby scrum at times rather than an orderly boarding procedures. Once on the ship we were sent to dinner and this turned out to be the sole time our evening meal in the dining room actually had us sharing with any other guests as our designated table of an evening ( with 6 places only had us at it and we were made to feel like the spare parts at a wedding as waiting staff continually came and went from our table picking up missing cutlery, glasses, etc. - all not very pleasant). The food in the dinning room was never better than Luke warm and the optimum disregard for culinary care was exhibited the evening Luke warm scallops were served to everyone as a starter! Interestingly the following morning the captain announced a coincidental outbreak of a second notifiable disease , this time a gastrointestinal one (Nora virus) and reminded everyone to minimise spread by washing their hands and using the hand sanitising stations which were strategically placed throughout the eating establishments onboard. To be fair if we had not invested at additional expense in the dine around package for the specialty restaurants ( which we eat in x3 times each) we would had an even worse experience. I am not going to say much about the room service but suffice to say cold porridge is not my idea of a suitable quality of sustenance to start a busy day’s site seeing with.....as for the a la carte breakfast ...where do I start; chipped glass and congealed uncooked food I would not have fed to the dog that took more than and hour to reach us on one occasion and nearing 2 hours on another...the buffet was marginally better although you were always “herded” together with others. This ship was at sea for 6 of the 10 day voyage and despite this being the case the cleanliness of the open spaces on decks 11 and 12 left a lot to be desired (hairs and grime visible in many places). I actually spent 2 days in the cabin due to flu and my husband is still coughing and spluttering a month on from our holiday. We had hoped to celebrate his birthday whilst on the cruise but the evening of his birthday we were both feeling poorly due to the flu and ostensibly were unable to enjoy ourselves wholeheartedly because of this ailment managing to take in only 2 of the shows. In addition we had booked 4 nights beach location layover in Fuirajiah, in Abu Dhabi on the way back to UK do I could go diving ( As I’m an experienced Scuba diver with >200 dives) but this also was curtailed as due to the flu I was not fit to dive and ostensibly courtesy of our unecessary sojourn to the HongKong shopping mall this part of the holiday proved to be a waste of time, or at the very least not fit for purpose. All in all we feel cheated and very disappointed on a better note the steward for our state room was great and the ladies in the spa did themselves proud as did the tour guides in Taiwan and Vietnam but we will never be going another voyage on the seas with this Royal ramshackle outfit and nor do we recommend you do either! Read Less
Sail Date October 2017
To see Asia, first time cruising with Royal Caribbean and last, never again. Food - just about edible. Drinks - quick to sell the drinks package, twice we wanted Peronia and Stella, none in Pig & Whistle, or Windjammer on two ... Read More
To see Asia, first time cruising with Royal Caribbean and last, never again. Food - just about edible. Drinks - quick to sell the drinks package, twice we wanted Peronia and Stella, none in Pig & Whistle, or Windjammer on two occasions, didn’t even have a diet coke in the Windjammer. Entertainment - Rubbish what there was of it, very amateurish. Not adapted to dining times. Excursions - Very poor. Vung Tau left in a mall for an hour, in a designer shop. Cabin - only good thing about it, kept spotlessly clean by Jaya our steward. Many people said they had sailed previously on the Voyager of the Seas and this was the worsted standard of food they had ever had. We had eggs benedict in the restaurant, for breakfast, served stone cold. Sent it back and complained. Service in restaurants, very slow. You mostly had to go to the bar yourself if you wanted a drink, lack of staff in bars. Trivia Quizzes, squashed into the Schooner bar. Read Less
Sail Date October 2017
I am writing to share my totally dissatisfying cruising experience with RCI and their poor complaint handling practice. During the trip, my old mum and her old buddy (over seventies) suffered so much and said won’t cruise anymore because ... Read More
I am writing to share my totally dissatisfying cruising experience with RCI and their poor complaint handling practice. During the trip, my old mum and her old buddy (over seventies) suffered so much and said won’t cruise anymore because of such bad experience provided by RCI. I wrote a complaint to RCI after the trip, and what they said is the trip was “successfully delivered”. I am so frustrated with their unempathetic customer attitude and poor service. So I decided to share my experience with the future cruisers about my bad experience as reference when choosing cruisers. Most of all, the human traffic control measures by RCI cannot be worse, illustrated with the following examples: 1. When the ship was berthing at Sanya, we joined the RCI’s onshore excursion, but have to wait for an hour for getting off the ship. Moreover, RCI never had enough staff to help to keep people in order in the entire process. Worse was that when coming back, there were only 2 check-points to cater for hundreds of people coming in, resulting in lots of people having to wait for long time. My two ladies could not stand long and had to suffer from a long queue with people elbowing and pushing each other, ending up mourning and almost falling sick when getting back to the cabin. 2. The ship then was expected to berth at Vietnam 8am next day, which made most people flock to the restaurants for breakfast between 6 and 8am (so as to get off the ship at 8am), resulting in hundreds of people waiting for tables or standing to eat at the restaurant. The staff again did nothing to direct people to other places even the restaurant was full. The buffet restaurant ended up turning into chaos. When we were forced to leave for another restaurant, we were asked to wait outside and yet with plenty of empty tables inside. The result was that people could not get tables to eat and tables could not serve people, totally ridiculous. Again, my two old ladies had to rush through all the places for breakfast with their soring legs and ended up eating like a race. Such service quality is totally unacceptable. There are still a lot more examples that RCI failed customers in keeping managing their guest properly and happily with decent human control measures. I cannot believe at all that RCI which claims themselves as an expert of serving thousands of customers with quality service would turn out so ugly. Plus, when I talked at their guest service, some of their staff attitude were rude and delivered improper information. Furthermore, some other negative experiences are worth sharing as below: Poor food quality, especially the cooking quality and variety. A lot of passengers complained that they were fed up with the same types of bad food for days. My two old ladies even lost their appetite and did not want to eat their food anymore. RCI’s staff’s sense of infection control is totally unacceptable. I had once pouring half the glass of juice into my bottle at the restaurant, the staff then mixed that glass with a new glass, and put them back in the serving tray to pretend two full glasses. Seriously? The guest service were not responsive, probably because of too many people lining up for inquiries or paying bills (the line for paying bills once lasted even for about 10 hours till 12 midnight) all the time. I could not believe RCI’s system was so inefficient and had to let their guests wait all the time in the trip. Is it a cruising trip or a lining trip? The onshore excursion was totally not value for money. The RCI’s onshore excursion only dropped the participants at one seaside with some shopping malls. The weather was bad so that we could not swim, ending up nothing to do. A lot of participants ended up waiting in the coach for coming back. However, the coach did not even provide air-conditioning during the hot and humid summer. In short, I felt like paying money for suffering. The customer services for complaint handling is very bad. After the trip, I wrote a detailed complaint to RCI. They came back with the compensation of cruise coupon or on board consumption coupon for a future itinerary. Since my two old ladies were tortured by their service so much and do not want to cruise anymore, the coupons are actually useless. This also illustrates how RCI is unempathetic and insincere in treating their customers. I then said that if they really wanted to restore the confidence and relieve the suffering for my two old ladies, any token other than cruise related products serve well, even though a nice dinner at a good restaurant would do. However, their literal response from their headquarters to that is: “Even though we recognize a portion of your vacation with us was negatively impacted, the entire cruise in itself was not. This means there were services all of you paid for that were successfully provided.” Literally, the entire trip is ruined to my two old ladies due to their poor service. How hypocritical and thick-skinned of the RCI’s response! Such customer service attitude serves as a final blow to my initiative to talk with them anymore. Hope my experience can help you pick cruisers, especially when with the elderly. To me, I will not cruise with RCI anymore. If you do, good luck and hope you would not repeat my tragedy. Read Less
Sail Date July 2017
We chose this cruise because of the itinerary. We went for dinner to a main dining room a couple of times but stopped going because the food selection was poor ( only one salad, Cesar) and not tasty. It was feezing were we were ... Read More
We chose this cruise because of the itinerary. We went for dinner to a main dining room a couple of times but stopped going because the food selection was poor ( only one salad, Cesar) and not tasty. It was feezing were we were seated. The buffet choices and food quality were at a low end cafeteria level. There were only limited kind of fruits avalable during the whole 2 weeks and there not fresh. We were told that Celebrity does not buy anything in ports. No wonder! It was difficult to find an unoccupied table. Most of the time it was only a half of battle because their untrained staff would give away our table before we finish the meal. We would go for a plate, return to our table and find that our table was cleared and already occupied by someone else. Leaving a bag on a seat, or propping a chair against the table top, or telling the staff did not help - the staff was absolutely clueless! Constant hunting for a table then trying to finish the meal before losing our table was an unpleasant chore. Customs is Kobe were poorly organized - it took over 5 hours to get through and we lost a half of day of sightseeing. All in all it was not a pleasant trip. Many guests who were loyal to Celebrity were unhappy with the food and the lack of organization in Kobe. We will never cruise on this ship or any other Celebrity ships again. Read Less
Sail Date April 2017
never encountered such couldn't care attitude amongst staff, especially senior management and in particular in the main restaurant. Having just returned from the Far East wonders, including HK, Taipei, Nagasaki, Korea (Jeju, Busan ... Read More
never encountered such couldn't care attitude amongst staff, especially senior management and in particular in the main restaurant. Having just returned from the Far East wonders, including HK, Taipei, Nagasaki, Korea (Jeju, Busan & Incheon), Tainjin (Beijin) & Shangai, one has to believe that all was great! Let me tell you; it wasn't NOT; we traveled with Celebrity Cruises, which they claim to have 5 star modern luxury at sea. I enlist what and where they totally fail: 1) Cabin drawers with dust in them, 2) What I believe to be a poo or dried blood on the wall of the bathroom, the housekeeper claimed to be a wall plaster, which is not used on any ship at all! 3) Breakfast buffet on the Ocean cafe, always cold. Asked to warm up in microwave and being told there were no microwaves, 4) Coffee stations (8 places) serving luck warm coffee, 5) wife asked for an omelette and being told to wait 5 minutes, which is ok! she handed up waiting more than 30! 6) Bought a non-alcoholic cocktail packages, all bar personnel understood totally different, one gave a nice cocktail and one said only juices included. Reported to Management and had no replies yet! 7) Went to reception asking for a map and brochure of a port, was told straight "we have none" Receptionist (Joanne) was not pleased to help and didnt look at all happy to be there either. 8) Staff at buffet services were just walking around without knowing what really have to do! I felt sorry for them indeed, as I am hotel manager and love training's. Read Less
Sail Date March 2017
We have previously traveled on Oceania. Nautica is an ancient ship that should be retired. Bathrooms are horrific. Food and service were poor. Room service served rotten bananas, brown lettuce. Dress code not enforced in main ... Read More
We have previously traveled on Oceania. Nautica is an ancient ship that should be retired. Bathrooms are horrific. Food and service were poor. Room service served rotten bananas, brown lettuce. Dress code not enforced in main dinning room. Folks wore flip flops, torn/dirty sweatshirts. Dining room drapes were wrinkled and dusty.Mold on shower curtain in bathroom. Staff appeared to be poorly trained as compared to previous cruises with Oceania, bu tried very hard to be helpful. When a crew member was asked about staffing he commented that Oceania had "moved crew members around to newer and bigger ships." Spoke with high level management person, while on ship, and he agreed with me, regarding problems, and we did receive a credit of thousands of dollars toward next cruise. That demonstrates, to me, that management is acutely aware of the problems. Why else would the company compensate me for my observations? Oceania management either does not want to or cannot improve the situation. Our belief is that since being bought by NCL that the organization is "milking the cash cow." That is to say that management has cut back on services, quality of food, and ship maintenance, in terms of quality and comfort for passengers, Read Less
Sail Date February 2017
This was our 5th cruise with Oceania- it was our last. The service in the Grand Dining was below average. It appears that Oceania has understaffed the wait staff particularly for the evening meal. In the Grand Dining, one of our party ... Read More
This was our 5th cruise with Oceania- it was our last. The service in the Grand Dining was below average. It appears that Oceania has understaffed the wait staff particularly for the evening meal. In the Grand Dining, one of our party ordered a Jacq Pippin "signature" dish- roast chicken. It was served, after along wait, cold, hard and dry. The entertainment, with a few exceptions, was amateurish and lame. The most significant failure of Oceania on this cruise was its elimination of the tours in Dalian and Shanghai. Just very poor planing. We were given one hour to walk around Dalian and no time in Shanghai. The ship got into Shanghai at 9 PM and we had to be off the ship by 9AM the next morning. So much for seeing one of great cities of the Far East. Another example of Oceania's poor planing occurred in Beijing. My wife and I chose the Tiananmen Square tour at a cost of about $150 each. It so happened that on the day of the tour, March 4th, Tiananmen Square was closed to visitors because of the Chinese government's annual legislative session. Oceania made no offer to refund all or any part of the S300 we had paid for this tour. To top off my negative experiences on this cruise we were charged $480 for gratuities, a charge which was not included in the Ticket Contract. Read Less
Sail Date February 2017
Last January I traveled from Hong Kong to Singapore on the Volendaam. I have thought long and hard about this review, and I tried to contact someone at Holland America to talk about it, but I got no response better than a brush off ... Read More
Last January I traveled from Hong Kong to Singapore on the Volendaam. I have thought long and hard about this review, and I tried to contact someone at Holland America to talk about it, but I got no response better than a brush off "You reported a sharp zip", which is an untruth. It is possible that they did act on my correspondence; if so, they gave no indication of that, so here it is. My concerns were about poor maintenance and safety. The poor maintenance applied to all parts of the ship. It was very cold throughout the ship for the first few days, people were leaving the dining room to go back and fetch their coats. Anyone with an engineering training kept noticing maintenance tasks that were just not being doing done when they should - engineers are trained to actively look for problems, it becomes a habit. The Lido area was in such a bad way that it just looked tatty. I did raise the issue with the front desk, and with the Lido manager (I think he said he was) but nothing got done. The overwhelming impression I received was that the Maintenance Department was seriously under staffed, or dreadfully badly managed. That was only disappointing. Then we got to Halong Bay and went ashore on a Tender. These Tenders have zip panels (4 in all) in sides for entry and exit which are a vital component of the Tender in a heavy sea. A heavy sea is what you will be in if the ship sinks and has to be abandoned, so it really matters. A heavy sea is what the Tender will find itself in, if during the 10 minute journey to shore it gets caught in a vicious sudden squall (it happens). If the panels don't zip up securely the water floods into the boat and passengers will get washed away. People will probably die. On this particular Tender the zips on the rear port side panel were completely shot, large sections of teeth missing, zip stitching failed and coming away from the canvas. There was no way that panel could have been closed, at all, not even slightly. It was appalling that passengers were being sent out in that boat, it was appalling that the seamen manning the Tender were apparently un-aware of its dangerous state, and were surprised when I pointed it out. It begged the question of who was responsible for ensuring this Tender was in a safe condition. As far as I could work out - no one. OK, one Tender, they got a report, I assumed that they would do what any organization would that has any kind of a safety culture, if one was wrong they would fix it and go round and check all the others. That is what you do, that is safety 101, and if you don't do that sooner or later, you get a serious accident. Then we went by Tender into Danang. This tender had similar problems (forward port side) in that the stitching had failed in three places. If a wave hit that weakened stitching it would rip the rest of it open in moments, and again people would likely be washed overboard. So bad stitching, shouldn't have happened. But it's worse that that. Those tenders are constructed as two fibreglass sections (top and bottom) joined together to form a monocoque structure. In the centre is a 2 metre high vertical steel square section that holds the steering gear and cabling up to the steering wheel on a mezzanine area. That square section also helps to hold the roof up and is an integral part of the strength of the roof of the Tender, the strength of the roof of the Tender that will be vital if a wave lands on it in a storm. The box section was formed from a C (aka U) channel with a plate screwed onto the front with screws every 15cms. That precisely regular distance between the screws tells you that the Engineer who designed the structure calculated how close together the screws need to be to get the full strength of a Box section, and not just the much weaker C section behind it. But most of the screws were missing. Clearly a maintenance worker had taken the plate off and when putting it back again decided he didn't need all those screws to hold a covering plate in place, and didn't bother with two thirds of them. But it's not a covering plate, it's a structural element; it really matters. Further there were no screws at all at the L bend at the bottom (where they were not conveniently accessible), which would be the most likely fracture point because bends are always a weak point. This was not a recent phenomenon. The empty screw holes had been over painted. So a maintenance engineer didn't do their job properly, whoever signed off that work didn't do their job, the Tender has subsequently undergone further maintenance, and the person who painted it didn't say "This isn't right", and whoever signed off that paint job didn't notice anything either. Further the dozens of seamen who have manned that Tender since haven't noticed or haven't commented. In the airline industry where safety is taken seriously any one of these people would have been sacked on the spot, immediate dismissal, and all their past work reviewed. But what does that mean for the sea worthiness of the Tender? Could it survive a heavy sea? Nobody knows; it is as simple as that, nobody knows. Unless you go back to the original designer's calculations, who will have designed for the roof to not collapse under a certain force (i.e. a great big wave landing on it), and put in a C channel to replace the Box section that was designed, you just don't know. It might be OK, it might not. Probably not, if it was OK without them the designer wouldn't have bothered with all those screws. Nobody designs in cost that isn't needed. So there we have it, it might be OK it might not, nobody's bothered. That seems to be the attitude to safety on the Volendaam. On the other hand, I hand traveled on the Zaandam the year before and found nothing to fault; nothing. How can two ships in the same company be so completely different? Read Less
Sail Date January 2017
We chose this cruise because of the itinerary. Vietnam, Thailand, Indonesia, and Australia were areas we were very interested in seeing. NCL had problems early December but would not cancel cruises in order to fix the problem instead ... Read More
We chose this cruise because of the itinerary. Vietnam, Thailand, Indonesia, and Australia were areas we were very interested in seeing. NCL had problems early December but would not cancel cruises in order to fix the problem instead they failed to notify passengers of loss of ports before we entered the terminal to board ship. Problems increased as we sailed. After only 3 ports they had additional problems with ship and they canceled 3 more ports. So they had canceled 5 of 10 ports. Their compensation was $500 per person for up to 2 people in a cabin and 1/2 next cruise within 12 months. This was wrong. Dining was okay but have had better. Crew and staff did their best considering the angry passengers. Entertainment was okay. Our cabin, balcony on deck 10 was smallest we have had in quite a while. Did not trust the ships seaworthiness. Embarkation absolutely the worst we have ever experienced--this was our 14th cruise. NCL is on my no cruise list. Hope their bottom line is better than our cruise experience with them. Read Less
Sail Date January 2017
We chose this cruise for the variety of ports. When we discovered in December that 2 ports had been discontinued due to propulsion system failure. We (2 couples) immediately requested a cancellation refund as we were concerned about ... Read More
We chose this cruise for the variety of ports. When we discovered in December that 2 ports had been discontinued due to propulsion system failure. We (2 couples) immediately requested a cancellation refund as we were concerned about cancellation of additional ports and safety if the ship should lose power. Despite 3 requests, we were denied and forced to sail. The December 10th cruise received a 100% refund and 50% future cruise credit. The 22nd sailing were offered a 100% refund, 50% future credit. January 5, a 20% refund. We received a laughable $200. Cabin credit. As feared, January 26th, we were advised 3 additional ports were cancelled. including Brisbane where we were to disembark. We were summarily given an additional $800. Per cabin. Through continued passenger pressure requesting a full refund, Norwegian Cruise Line Corporate Office made a final offer of 100% future cruise credit which we find unacceptable. Precedents were set on past cruises. The offer comes with extraordinary restrictive conditions. We simply want a refund of the amount paid for the cruise. Five of Ten Ports cancelled... No assistance from NCL other than the use of 4 computers and 1 telephone line, maximum 8 hours a day for 5 days, 2000 plus passengers! On one of the 2 ports left, Darwin, we were were forced to spend our time in a shipboard meeting arranged by NCL and the afternoon in a mall, advising friends of our non arrival, cancelling car rental, rescheduling accommodation arrival, arranging transportation to Sydney Airport and flights back to the Gold Coast, no financial compensation. The front desk and customer service staff were ill informed, rude and were actually found to be purposely providing incorrect information. The captain blatantly lied, stating the ship was safe and absolutely would not lose power. NCL has continued to board unwary passengers on a compromised ship. Our concerns about the Norwegian Star were confirmed when all engines failed 70 miles from Melbourne, drifted 2 days before being towed to port. With this event we hope that NCL will now acknowledge our anxiety and justified concerns by offering a realistic refund. Despite the pressure of extra sea days and anxious passengers, all staff, Cabin, Dining Room, Casino, Pool, Restaurant, provided friendly, professional service. Our cabin was comfortable, drink service was prompt, we enjoyed the specialty dining and onboard entertainment. Read Less
Sail Date January 2017
This was the last voyage before taking the ship to dry dock to refurbish it. The refurbishment should have been done five years ago! The rugs were stained, the toilets didn't work, the rooms were shabby. All of the passengers were ... Read More
This was the last voyage before taking the ship to dry dock to refurbish it. The refurbishment should have been done five years ago! The rugs were stained, the toilets didn't work, the rooms were shabby. All of the passengers were complaining. In addition, they were understaffed. The service was terrible! It took an hour to get a cup of cappuccino at breakfast. I got severe food poisoning on the last night and vomited and had diarrhea all night long. I notified our butler, who did not seem to care. My wife said "This is NOT a luxury cruise line." We have sailed on Seabourn and Regeant multiple times. We will stick with them. Silversea should be ashamed of themselves for sailing this ship in it's terrible condition. They told us they are the "number one luxury cruise line." This is a lie. NEVER AGAIN!!!!! I think we deserve a refund. Read Less
Sail Date January 2017
This was the worst cruise ever-saved up my leave to take this break-Hong Kong to Singapore (22 Dec16-6Jan17)-itinerary changed several times 1st informed morning of cruise but already in Hong Kong-only 2 ports visited between above ... Read More
This was the worst cruise ever-saved up my leave to take this break-Hong Kong to Singapore (22 Dec16-6Jan17)-itinerary changed several times 1st informed morning of cruise but already in Hong Kong-only 2 ports visited between above ports-ship's azipod propulsion system failed losing power-same issue 18mths previously reported by fellow passenger-19 Feb17 ship stranded off Melbourne coast heading to NZ with same issue-so much for fixing issue: http://www.stuff.co.nz/travel/travel-troubles/89291043/norwegian-star-cruise-ship-breaks-down-near-australia .Treat the passengers and crew dreadfully-promised 50%refund +50%for another cruise-still waiting for refund-no apology on ship-no ships porter to take cases to cabin -self-service and no direction of where cabin situated-cabin good but found dirty underwear in draws-complained and night porter removed said items with gloves but did not clean it-then tried to blame the cabin porter for not doing his job!!- thermal spa treatment is a joke-nothing but 2 chlorinated pools with bubbles-lap pool was only up to knees one end and mid body other end-3 arm flips and you are at end of lap pool-sit outside if you want to sweat as steam room did not work for most of the sea days-reported this sometimes 5x in the hour but problem often not rectified and never offered refund for inconvenience. Non-smokers beware- smokers are everywhere-don't stick to designated areas-if you report this takes crew so long to attend that the smokers have finished cigar/fag or moved on or no penalty if caught.If you buy water from ship to take off shore note that they wont let you bring it back on even though they have sold it to you in the first place! Cant manage dietary requirements well even though they were aware of these prior to us boarding. Very disappointed with menu-same for 14days so if dietary issues, virtually zero choices-asked for several vegetarian options but not able to provide in restaurant although they did have in the McDonalds style cafe.Couldn't choose where one sat for meals in restaurants only in the McDonalds café. Evening entertainment very average at best and little options available.Crew & passengers were kept in dark regarding ships' issue but no apology made during 14 dy cruise or letters in cabins for guest on arrival. During cruise did not berth near the cities but in commercial docks with no facilities around. This meant additional taxi rides of up to 2.5hrs each way to reach the city before starting to sight sea-told this was so ship could be fixed-obviously never happened. Shore excursions are very expensive and say they are taking you to places others don't go-don't believe, others do take you to wherever you want to go and they are often much cheaper! No apology for those of us, having booked short excursions independently of ship, for ports which we later did not stop at. Asked to be dropped off at the Orchard hotel in Singapore but told I had to book the shore excursion of US$109 to do so-lies the hotel provides a free shuttle bus from the ship. No help with asking for directions or costs of transport or free services available at the port. Overall a very unimpressed and upsettingv14days with most days at sea because of reduced speed (sea days decrease my sea tolerance)-sick for 3 days including 1 day in port.Would ALWAYS RECOMMEND AVOIDING this ship or its sister ships given the way they operate unless you are a smoker-SMOKERS RULE even around children!..so much for all the health warnings regarding smoking and smoking related illnesses. Read Less
Sail Date December 2016
First time cruiser so did not know what to expect. Arrived in Hong Kong to Commence Holiday on the 19th was informed of major itinerary changes due to propulsion problems on the 21st even though NCL knew of issues over a week prior. Too ... Read More
First time cruiser so did not know what to expect. Arrived in Hong Kong to Commence Holiday on the 19th was informed of major itinerary changes due to propulsion problems on the 21st even though NCL knew of issues over a week prior. Too later to cancel any holiday plan without an expense. 4 destinations were removed and an additional 5 days at sea were added. Also lost 5 star hotel night stay in Bangkok which we could have changed or cancelled if we were informed as we should have been before the 17th by NCL. Not a good start as we were already questioning the integrity of the company before we even got on the ship. NCL will provide a 50% discount on the cruise and a 50% discount on a future cruise (must be within 12 months) which I will not be taking up. When looking at back at the experience a 100% refund would have been more appropriate. The experience on the boat was mixed the good points amazing food and the majority of the staff were lovely. Not so good points was poor entertainment during the day especially considering how many extra days at sea we were given. At times children and teens were running riot all over the boat especially in pool and dining areas. Services that would have filled my time nicely were available such as spa and massage treatments but they were so overpriced that I did not have any. Ports were all very far away from the few city destinations we stopped in in Ho Chi Min and Bangkok. Many of our interactions with other passengers also involved exchanging feelings of dissatisfaction about the way things were handled. For my first cruise not many good things to say. Would I do another cruise? Never say never but never with NCL. Read Less
Sail Date December 2016
We had planned on a large family reunion and had focused our search in the south-east Asia region. Living in Canada, none of us had ever travelled to this part of the world due to the very lengthy flight to get there. NCL had advertised ... Read More
We had planned on a large family reunion and had focused our search in the south-east Asia region. Living in Canada, none of us had ever travelled to this part of the world due to the very lengthy flight to get there. NCL had advertised an itinerary that was quite frankly exceptional, as it would be touching upon nine ports. Based on this itinerary, we booked the cruise more than a year in advance. Also based on the itinerary and dates, we had booked all the flights and several independent shore excursions. People had booked off vacation time. Our sense of anticipation grew as the travel date got closer. However, just four days prior to our departure, we were informed that the ship has some mechanical issues, specifically one of the azipods was disabled. In order to offset the ship's reduced speed, they deleted four ports and we would have to spend many more days at sea. This was extremely short notice, especially since the azipod issue was known to NCL several weeks in advance. They offered a compensation of 50% refund and a 50% credit for a future cruise (as long as it was taken within a year). This may have been fine for someone who hadn't booked so far in advance was travelling in a small group. However, the logistics of a family reunion are difficult to try and redo again and they didn't recognize the degree to which they compromised our travel plans. I understand that mechanical problems can happen to any ship, regardless of cruise line. My bigger frustration with NCL is their customer service (or lack of). I have been diligently trying to talk to management on the ship as well as reach senior customer management personnel at their head office. However, they continue to exploit their bureaucracy and hide behind front-line telephone operators. They haven't answered any of my questions, but submit vague statements such as "we understand your concern and we can't do anything for you". A true service oriented company would have had their senior management reach out to me and better understand my concerns and try to address them in a more individual manner. At least they would have better articulated their reasons for reaching certain conclusions. I have lost all trust with NCL as they have lost what it means to empathize and properly deal with customers. As a result, it is unlikely that I will ever travel with them again, regardless of the 50% discount they are providing. Read Less
Sail Date December 2016
The Norwegian Star had propulsion problems. According to Cruise Critic reviews, this happened in October also, but I don't know. When I read about the problems on Wednesday, December 14, I called Norwegian Cruise line and was told ... Read More
The Norwegian Star had propulsion problems. According to Cruise Critic reviews, this happened in October also, but I don't know. When I read about the problems on Wednesday, December 14, I called Norwegian Cruise line and was told nothing was wrong. December 16, they emailed one person in our party (not everyone) telling them exactly what I read about the change in itinerary. So five days before sailing, we were given the choice of not going and receiving a full refund, or going and receiving a 50% refund. We chose the 50% refund and going because we already paid for visas, airfare, etc. and couldn't get that money back. The itinerary changed five more times beginning on the day of our arrival. The original itinerary had 10 days at ports in six countries with five days at sea. The final itinerary had five days at port at three countries with ten days at sea. We docked at Singapore at 9:30 pm the night before we were to finish the cruise at 7:25 a.m. so I am not counting Singapore because we weren't able to see any of it but the airport. *They didn't change on-board entertainment to fit the new itinerary, so they showed movies while we were docked and only showed one movie during the ten days at sea. *They didn't arrange for dock space for the changed itinerary so although we were supposed to be able to leave the ship at 3pm, we weren't able to dock until 5:30 pm, missing some shore excursions *They didn't offer more things to do even though we were stuck on the ship. *They didn't offer discounts on shore excursions or on-board entertainment even though we were in ports longer so they could fix the ship. They had 2000 passengers bored and complaining, and didn't seem to try to be flexible and change on-board activities to fit the changes in itinerary. It was a big WASTE of money and time. Ratting explaination - Cabin furniture didn't fit the space (had to climb over the bed to get in bed) + Dining spaces were clean and comfortable - There weren't enough enrichment activities or entertainment - Pool too small - Not enough deck chairs in shaded areas (on deck 7) - Theater seats need replacing, they all slope from wear. + Service was generally excellent except for the sports bar. - There were not enough people working at the front desk so always a long wait. Read Less
Sail Date December 2016
Think twice before you go on this cruise ship. It's a sham! There's nothing to celebrate on this stinking ship. Literally smelly from the hallways to the stinking yellow water in our bathroom. It's just very run down and ... Read More
Think twice before you go on this cruise ship. It's a sham! There's nothing to celebrate on this stinking ship. Literally smelly from the hallways to the stinking yellow water in our bathroom. It's just very run down and old. The tv set in our cabin was so old that it blurred. Short changing customers by using low grade food, towels, sheets-----cutting corners where ever you go. The food in the restaurant was another shocker: The meat dishes, you cannot cut through because they were so tough and without a steak knife, the cutting becomes a wrestling chore. The ice cream always came half melted. Where is the enjoyment experience? They should seriously rethink their chefs and the kitchen preparation. Towards the last leg of the cruise, they were serving fried rice and chow mien in the café. The staff at the excusions desk were rude and trying their best not to be helpful, causing unwarranted confusion with some of the seniors on board. The dining room seating is another awkward moment where guests have to wait in line to be directed to your table, after the seating is assigned. What a great disappointment! Never again! Read Less
Sail Date December 2016
It was my first cruise with Azamara, the first of two cruises booked with them. I didn't enjoy any single part of this cruise and feel "ripped off" as I did the last time we travelled with RCI. There were some points that ... Read More
It was my first cruise with Azamara, the first of two cruises booked with them. I didn't enjoy any single part of this cruise and feel "ripped off" as I did the last time we travelled with RCI. There were some points that were good, these being a nice cabin, nice ship, good service, good organisation at ports. Now for the bad points: The day time activities were beyond poor; a few trivia quizzes on sea days and two uninteresting lecturers, one talking about the past history of the ports being visited and one discussing whether China was defensive or aggressive. Certainly not topics that most women onboard would want to attend and not interesting to me. The entertainment by the visiting entertainers was reasonably good but the shows put on by Eric, the ships entertainment director and the ships singers and dancers was poor. I was fed up of seeing and listening to the narcissic Eric at every end and turn and the singers overall were far too loud and the words of unknown songs could not be distinguished. Overall, other than the visiting entertainers, the routines were amateurish. The guitar player was too monotonous and the ships pianist whilst good on the one night he played in the theatre but for the rest of the time was mundane. Few people attended the Living Room after 9:30 pm so dancing was none existent. It seemed to me that most people went to bed early. The ship in the evening was dead. However, what really upset me most was the poor quality of the food. My wife, daughter and daughter in law are all excellent cooks and we all enjoy quality food. My grandson is a trained chef and his chef uncle on the other side of the family has cooked not just for me but for Margaret Thatcher, The Queen, the late King Hussain of Jordan and Sir James Goldsmith. I know what represents good food and this didn't come anywhere near the mark. I don't believe the chefs are chefs, they are poor cooks. Breakfast was OK in the Windows restaurant although there was no Finnan Haddock and no Kippers. Lunchtime on sea days in Discoveries restaurant was uninspiring so most meals were taken in Windows Cafe. This was also disappointing as no meals were enjoyable. it was just food. Individual bowls of tomatoe, cucumber, onion, peppers and chicken served one day were in my opinion used the following day by turning them into a special salad using all of the same components. On several nights there was a theme, Indian, Morrocan and British. I decided to try the British night, my home country. Fish and chips were on the menu but I have to say that there isn't one British fish and chip shop who would offer the meagre portion of fish served by the server. There is more fish in a half a fish finger and the server then asked "Do you want one or two pieces". It was clear to me that the ships budget is limited in cost. Pasta and chicken dishes in Windows cafe and Discoveries restaurant predominate the menus. On the day of the barbecue it was held indoors. I asked why and they said it was the likelihood of rain but it was a sunny day and as we were only a few days into a long cruise it could have been postponed to another day but wasn't. There was not one single barbecue item, not a single sausage. Inferior chicken was offered wrapped in breadcrumbs to disguise the bone and gristle. A poor representation of a real barbecue. On another occasion in the cafe lamb hock was offered but since when has a lamb hock had a knee joint? After a few days of poor food I confronted the two Head waiters but it didn't make any difference. The menu in Discoveries restaurant is basically 75% the same every evening. So called specials make up the rest. Yet on one evening there was two chicken dishes and two broiled New York Steaks so limiting the choice further. One night I had the seafood soup. On the following night I had a different seafood soup but it was the same one as the day before: one prawn, one mussel and some clams. On the last night I had a lamb hock. I don't however believe it was lamb as the bones were far too big for a lamb and more likely to have been mutton. This was not five star food, I have been served better food in a works canteen. There was no sirloin steaks, no rump steaks, no steak Diane, no Tounedos Rossini, no cod loin, no chateaubriand. I have had those on other ships along with first class enrichment lectures and entertainment at less than half the price paid to Azamara. Since when has skirt from the bottom of a cow been served as a steak? The coffee in the Mosaic cafe was poor and several other people commented about this. Finally why do professional cocktail makers use measuring cups when dispensing the components of a cocktail when on Azamara the components are dispensed without regard to using the correct measures? Every drink served varies from the last one. All in all a thoroughly unenjoyable cruise. Whilst on the ship I contacted my travel agent and cancelled the second paid in full future cruise on Azamara. I will never travel with Azamara or RCI ever again. Read Less
Sail Date December 2016
I chose the ship based on a new and big ship. But my experience with the services was terrifying. Although the staff was trying to behave very nicely, the management of the all the services provided was absolutely terrible. The guest ... Read More
I chose the ship based on a new and big ship. But my experience with the services was terrifying. Although the staff was trying to behave very nicely, the management of the all the services provided was absolutely terrible. The guest services desks line-up were like an hour long. Many should have been redirected at the end of the lineup to other service desk. Waiting to get into the restaurant for dinners with reservation is worse, a lot slower, than dinners without reservation. The staff has trouble logging in every room in a reservation. We have to read to the hostess every room two times to get a table, wasting so much time. The food was at best so so. The food was slow to be ready. Line-ups for excursions were chaotic. People ended up at the wrong line but the staff wasn't able to redirect them to where the right line-up was. Apparently, they didn't listen to the announcement. Announcements from the speakers could be clearly heard outside of the cabins, but not inside. Some key information should be repeated in case people were tied up with some personal activities. Read Less
Sail Date November 2016
Travelling is one of my work, I go aboard almost every month. However this trip, I really had some bad experiences and want to share with all the travelers. We left from Hong Kong and cruised to Okinawa and Xiaman, then back to Hong ... Read More
Travelling is one of my work, I go aboard almost every month. However this trip, I really had some bad experiences and want to share with all the travelers. We left from Hong Kong and cruised to Okinawa and Xiaman, then back to Hong Kong. We had a horrible weather and unsmooth sailing. Owing to the bad weather, shows were cancelled most of the night, most activities were cancelled because they have to secure the safety of the performers that I can accept. Since all the entertainments were suspended, we can do nothing but hangout bars. There is one piano bar named " Schooner Bar". It operates daily from 6-11 pm with different performers to play piano. However, surprised me that on Nov 8, I went to Schooner Bar at 6:15pm, I found two tables of ladies were playing Mahjong ( Chinese chips game )while the pianist was performing. I talked to the bartender and requested him to stop those irrespective ladies affecting my enjoyment. He asked me to go to guest service center to find some officers to handle. I went to the guest services centre to lodge the complaint at 6:29 pm. It seems their guest services officer didn’t know how to tackle this kind of question. He tried to make some calls and comforted me that someone is going to handle. I went to the bar and waited till 7:00pm. No officers came. To show my full support to the pianist, I sat in front of his piano and applauded loudly until those ladies felt sorry and left. On the next day , Nov 9, it happened again. One table of ladies was playing the same game while pianist and violinist were performing. I urged to talk to the manager who responsible for the bar. The bar tender called couple times, 30 mins later, I can’t believe how efficient the staff is. A gentleman named Douglas,Beverage Manager ,came, I asked him how come they are allowed to play games in a piano bar that disturbing us to enjoy the performance. Ironically, he replied “That is their right to do that”. “Come on, this is a piano bar, not a game room, I have my right to enjoy the performance too”. “They have their rights to play their game, same theory applies to if someone talk loud in the bar, should I stop them from talking?” I was so disappointed and angry to his response, so I begged “ Could you please talk to them and ask them to switch to other places to play their game because the sound made in the game was annoying” “ Sorry, I won’t do that. You need to accept it is a public area” “ Why you won’t protect your staffs from his work” “ He is doing fine.” A china mainland lady ,who I met her on the deck couple days before, told me she heard “ THE MUSIC OF ANGER” What a shame that being a manager will reply a customer like this. He didn’t even try to do anything but just gave me a negative answer. I talked to some passengers in the boat, I was told it was the worst cruise they ever took. 1) No substitution for the cancelled show. The first night we went to 270, show cancelled and nothing played in the theatre. Not even a singer to sing. 2) Complimentary foods suck. On 14/F, everyday foods are the same, If you want to have a nicer food. please pay. 3) Activities for flowrider , rock climbing and Bum Bum car needed to queue for long. Why can’t it make reservation? Flowrider is the activities I really want to play but I queued for 45 mins, I gave up. Because, everyone can have only 2 mins to play. Surprisingly the IFlow can operate even the bad weather ( because it is charged?) 4) Room cleaning is bad. I took some beers back to the room, after cleaning, the empty bottles were still there. I took a glass of whisky back to the room, after cleaning, the empty glass was still there. The cleaning standard is far behind those 3 or 4 stars hotel. 5) I can only put the thumb up is the attitude of your front line staffs, they are cheerful and helpful. I recorded what happened on Schooner bar on that night, I think no one will accept it happened if you are in the same cruise. Soon or later I will post it in youtube and Weixin to share my memorable cruise. Read Less
Sail Date November 2016
1) too messy, need almost one hour to line up for landing and take shuttle bus.expecialy for busan south Korea. 2) Dining Room Menu all day are the same, every night took a long quene to wait, and food is salty and poor. 3) No ball ... Read More
1) too messy, need almost one hour to line up for landing and take shuttle bus.expecialy for busan south Korea. 2) Dining Room Menu all day are the same, every night took a long quene to wait, and food is salty and poor. 3) No ball pen and paper, sampoo inside the room. after ship departure, your luggage not yet reccived unti you have finishd your dinner. 4)Bumper car need to wait for an hour to play only 3 minutes. 5)Poor entertainment for Royal Theatre, 3 nights without any show 7)No enouge seating and dancing place for guests. 8)During night snack, you need to take a long queue to one counter only to bag the food, 9)YOU LOOK LIKE YOU ARE IN MARKET BECUASE ALL THE PLACE ARE TOO NOISY AND SOME CRUISERS ARE IMPLOLITE AND ALWAYS JUMP THE QUENE. 10) No more big cruise and Royal Carribram Lines, this is my second poor cruises in RCL. Read Less
Sail Date November 2016
We choose this cruise as a family get together holiday, assuming it being most convenient for our group of 6, comprising 4 sisters and 2 of their husbands, as one of my sister who has just been diagnosed with a muscular degenerative ... Read More
We choose this cruise as a family get together holiday, assuming it being most convenient for our group of 6, comprising 4 sisters and 2 of their husbands, as one of my sister who has just been diagnosed with a muscular degenerative diseases. The whole experience was a farce, totally unlike other cruises we have ever been to, and we have been a few!! Their fixed time dining was asked whoever booked the fixed time to congregate in front of their various restaurants and queue in, without any fixed table allocated, so it was like scrambling for a table every night ....the menu is a combination of western and Chinese food... the portion sizes varies and you never know what you will be getting!! Flounder, salmon turned up when you order black cod etcetc.....the services random to the extreme, especially of you have the second seating, the staff just rushed you through the courses. Many of them only speak only mandarin, and if you not know their language...you are stuck!! Even the broadcast, only English and mandarin, but actually half of the cruisers are Hong Kong residents who only generally speak English. But I think the worst is the staff attitude and poor management/organisation skill, for example , getting off from the port of kochi in Japan. Cruisers were asked to queue since noon for shuttle bus tickets that not start being distributed until well after 1, and supposedly use the ticket number to queue for disembarking from ship.... but the numbers allocated were being totally disregarded and people 'fought' to get out first, total chaos, scuffles, temper flared, near riotous situation which I have photos to prove!! When I enquire if any consideration could be given to my sister....just a flat no.....no queue for disabled, children....etcetc.. The quality of the food is sub standard, never seen such awful quality on a reputable cruise ship. The cheapest ingredients just cook together, trays of dried bean curds, beans, carrots.....same food , day in day out....use 'broken rice'....the worst grade of rice.....etcetc. Some staff are terribly arrogant and impolite, for example, when they only allow my husband to wheel my sister back onto the ship, asking me to use the 'normal ' queue which I hurriedly joined so as to be able to be reunited with them soonest....the staff who allowed my husband through with my disabled sister have to still add on and said 'I cannot allow the whole country in'....which really is upsetting to hear and in a way sounds so cynical and hurtful... There is no end to their catalogue of errors, but the most regrettable is we can not make use of this cruising occasion to 'honour/enjoy' probably one of the last few holidays we could have together...which is so contrary to the motto of most cruise ship....a holiday to realise dreams...... P S ....the public rooms .....the dirtiest I have ever seen on a cruise.... Read Less
Sail Date November 2016
Our friends, along with my wife and I choose Celebrity for the double celebration holiday based upon our experience with Celebrity in the Mediterranean in 2014. Two of the four people were celebrating major milestone birthdays and ... Read More
Our friends, along with my wife and I choose Celebrity for the double celebration holiday based upon our experience with Celebrity in the Mediterranean in 2014. Two of the four people were celebrating major milestone birthdays and retirement. Was an utter disappointment . We splurged of this vacation - travelling Aqua Class + First Class Flights. Starting with our "priority checkin" it took more than a half hour ( we booked one year in advance). We purchased premium water and wine packages but within days were told they were out of our selections and offered significantly cheaper substitutes. If we complained loud enough they magically found some. After several instances of this we met with Hotel Manager. After that, and only when we dropped his name, the items we had purchased were available. As for the evening entertainment, it was far substandard to our previous experience with Celebrity. The Elton John Experience and the Tribute to Freddy Mercury were terrible. There were people in the Karaoke Bar with better voices. I am not sure what happened to the Celebrity we came to know and love. Either the accountants or Royal Caribbean must have interfered. I wont have another 60 birthday, I wont have another retirement and I wont ever been taken in by Celebrity again! Read Less
Sail Date October 2016
By far the worst cruise I have been on. Finding a table and a place to eat is a battle . I even prefer to be working home than being on holiday on this ship . Too many people . The crew is overwhelmed. Food is poor. ... Read More
By far the worst cruise I have been on. Finding a table and a place to eat is a battle . I even prefer to be working home than being on holiday on this ship . Too many people . The crew is overwhelmed. Food is poor. Entertainment is not very good. Decoration looks cheap .Guest service is overcrowded. Each thing you want to do on the ship implies a battle and a queue. And a credit card. Service is poor. Every thing on board is made to make you spend more money . This is definitely the last time I have having a cruise with this company. I have cruising in Asia a lot of times ans this my worst experience by all mean. I would have preferred to stay home if I had known the truth about this boat . I have been cruising for thirty years and this is my worst cruise. So believe me ,better not using this ship . Read Less
Sail Date October 2016
Went on this cruise for our anniversary and my wife's birthday, what a disaster! We flew 10000 miles total to start the cruise, booked over $1100 in shore excursions months ago, and were very excited to be going. Took our passports ... Read More
Went on this cruise for our anniversary and my wife's birthday, what a disaster! We flew 10000 miles total to start the cruise, booked over $1100 in shore excursions months ago, and were very excited to be going. Took our passports away in Hong Kong without any prior notice, scrambling to get at least photos of them as they rushed us to the next waiting area. First few days ran out of foods, water, ice, coffee, juices, soft ice cream, and on and on! After 10 days, no changes. First big tour we had paid for was canceled at 11pm the night before. No call or notice, just happened to read it in the room daily information paper. Took the $and put it in the on board account rather than the credit card we had paid for it on. The second port was a very bad snorkeling trip, in one of the most beautiful places to visit to see underwater life. A roped off spot with nothing empressive to see. The third spot,bali ,we were told we couldn't leave the ship until after all the tours through the ship were gone, we got to port and were cleared by customs by 7:30am but can't go to shore until almost 11am! Then when returning to the ship we had to wait for 2 hours to get back on board. This was on day 8, still empty ice cream, ice machine, water, juices machine, coffee, food still running out all the time, front guest services desk just doesn't seem to care, ask a question about anything and you will get a different story from each person behind desk, usually none of them is the truth or right. Shore excursions desk the same, both very abrupt and of no help. Now when we got back from shore we're left a message that or great barrier reef tour has ben canceled also! $600 paid months ago not put on my c card, but in ship credit. Everyday has been another battle with one of the two desks. If we try to get another tour we're told it's too late they're sold out. Also it is average 30 min + wait to get nowhere with them. This is a very short list of the problems we, and hundreds of other passengers, if not 10 times that are encountering daily. I would not have believed that RC would be this bad.and along with all this they keep pushing for you to book another cruise in advance. IN SHORT, Do not book with this company, or at very least, legend of the sea. RATING . 000000 Read Less
Sail Date October 2016

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