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118 Hong Kong to Asia Cruise Reviews

We did this cruise because we wished to see more of Asia after only visiting the Thailand areas like Phuket, Krabi and Koh Samui. This was so disappointing as you spent more time sitting on bus transfers between destinations of between 4hr ... Read More
We did this cruise because we wished to see more of Asia after only visiting the Thailand areas like Phuket, Krabi and Koh Samui. This was so disappointing as you spent more time sitting on bus transfers between destinations of between 4hr - 6 hr because the ports were so far away. I also found that what the ship excursion broucher promised and delivered was two very different things. I thought it was just me being fussy but after asking other people who had done multiple cruises also with Celebrity X on other boats - said this was the worst cruise they had done. I wish I had done a land based holiday flying in and out to the destinations we wanted to see, as the cruise holiday cost us $15,000 AUD in total this would more than cover flights & accommodation The ship was ok but is getting old now - Built in 2000 Our veranda room was good and well looked after by our housekeeper. Ocean View Cafe (free) - main buffet was average. Metropolitan Restaurant (free) - table service but all very rushed in and out. Specialty Restaurants (additional charge) - great but will cost you around $35 each per booking, there is a multi visit discount package. Live music was good but got repetitive after watching several times, Big Screen TV on Rooftop Terrace was good but you will get covered in soot from engine chimney when the boat is moving. Be aware depending what time of year you visit Asia there was is a big temperature difference between Hong Kong 15C to Singapore 36C - this caught a lot of people out who only packed for summer and had to buy extra warmer clothes (Halong Bay was freezing). Ports apart from Hong Kong and Singapore having terminals, the others were commercial / Industrial ports in the middle of nowhere. Excursions - take a face mask for the long bus trips as half the bus were coughing and sneezing sick, which I caught and lasted 4 days. This was also a put off in the restaurants I got up and moved several times in the buffet area - most people have no cough etiquette. Drinks package is a must, we had a classic include but upgraded to the premium for $160 AUD each - can be used in all restaurants & includes wine up to $13 per glass. Sorry but I would not recommend this cruise - do a land based holiday to visit these areas. Im a very easy going person but this cruise was very disappointing. Read Less
Sail Date February 2018
Overall the cruise was interesting, if a bit long for my preference. I enjoyed the ports of call, but found the docking locations in two cases, viz. Ho Chi Minh City (Saigon) and Bangkok to far from the sightseeing location. Our ... Read More
Overall the cruise was interesting, if a bit long for my preference. I enjoyed the ports of call, but found the docking locations in two cases, viz. Ho Chi Minh City (Saigon) and Bangkok to far from the sightseeing location. Our ocean view stateroom was Ok, although its location at the bow made for GOOD exercise walking to the aft end and back three times a day for dinning. Over all I would not consider Celebrity and “upper level’ cruise line. I have been spoiled by Oceania (Marina) and National Geographic (Explorer) for life. I particularly disliked the nearly constant “hustle” by Celebrity for their “specialty dinning” options. Indeed, my overall impression of Celebrity is an operation looking to “nickel and dime” passengers at every turn. Two particularly egregious examples of this are charging for the ship tour and for computer related lectures – the latter also included an Apple product sales pitch to boot, and my favorite “nickel and dime” example was the lack of a small pad of paper in the stateroom – event the cheapest motel provide such a minor amenity. Becky & I did have one incident that we will relate to Cruise Critic as Celebrity only allows 1000 character feedback via their requested Survey. In Bangkok, the ship was not able to dock at the originally designated port as they said this was due to the presence of a US Navy ship; in fact, the original docking location was occupied by another cruise ship – we were able to visually confirm this. As a result, the ship docked at SRIRACHA Harbor and they provided shuttle buses to a distant parking lot for those seeking to go ashore independently as no taxies were allowed into this particular port. When Becky & I arrived at this parking lot we waited over an hour for our private guide to arrive which never occurred; another story to be told. At about 11:30AM we sought to return to the ship only to find that shuttle busses, still arriving in the parking lot from the ship, were not returning to the ship – thus “shuttle” turned into one way transport. I think there should have been a representative from the ship at this parking lot to help sort out any problem passenger might encounter; not solve but help sort. In particular, I wondered what would have happened in the hypothetical situation of a passenger exiting the ship provided shuttle bus falling and becoming injured? That passenger would have been at the mercy of a Good Samaritan taxi or tour guide to provide assistance/hospitalization. Through a series of fortunate events, Becky & I were able to obtain transport from the remote parking lot to the original port where the ship repositioned later in the afternoon. From the above, I think you will gather that Becky & I will not be seeking future cruises with Celebrity, nor dealing with their absolutely piece of turd web site. Read Less
Sail Date February 2018
This was our third (and probably last) cruise on Celebrity. We are seasoned cruisers (44 cruises) on a variety of cruise lines. We chose this cruise (SE Asia, February 4, 2018) because we had not been to any of the ports (except Hong ... Read More
This was our third (and probably last) cruise on Celebrity. We are seasoned cruisers (44 cruises) on a variety of cruise lines. We chose this cruise (SE Asia, February 4, 2018) because we had not been to any of the ports (except Hong Kong) before and because this cruise ended the same day at Signapore that the Sapphire Princess embarked at the same port. We had sailed B2B on Summit before and knew the design of the ship. We find the atrium area to be dark and dreary. The long curtains look dated and the staircase is functional, but not attractive. We had no expectation of a 5-Star experience (Who ever thought this was a 5-star ship???) but were unprepared for the condition of the ship that we found. We were in a deluxe balcony, cabin 9039. The balcony is relatively small (the same as the others). The metal around the door was corroded and the chairs were not very comfortable. On the inside of the cabin the paint was peeling around the door. The nightlight in the bathroom did not work during the two weeks we were on the ship, in spite of bringing it to the attention of the cabin attendant. He reported it to maintenance and said they would not be able to fix it. The cabin feels smaller than most cruise ships. There is a wall of mirrors that makes it feel smaller, not larger. There were dirty/worn throw pillows on the bed when we arrived. The loveseat was not at all comfortable to sit on. As others have mentioned, the layout of the closet doors and the bathroom door makes it difficult to access both of them. The only plus is that the cabin has a nice shower. The overall condition of the ship is "worn and tired." It was ironic - The Sapphire Princess was headed to drydock one week after we disembarked. It was in very good condition. The ship that really needed to go to drydock for a major makeover was Millenium - and it is still out there sailing. The public areas were nothing special. The theater has a nice design. Chairs in some of the lounge areas need to be replaced. The restrooms were particularly awful. All of the restrooms I was in throughout the ship had maintenance issues. Walls were damaged - eg wall paneling gouged or missing. The door to the corridor may stick or not close (several). The handles on the individual stalls were loose/not fitting on at least 80% of the restrooms I used. Is it that hard to fix them?? And while you are at it - Please wash the windows. They were never washed during the cruise and were streaked and dirty. We chose Select Dining. We were satisfied with the waiter and continued to reserve the same table and time throughout the cruise. The food was disappointing. We were traveling with one other couple. Many nights at least one of us had something that we sent back to the kitchen, usually a meat. The short ribs were tough. Steak was variable - sometimes ok, sometimes tough, sometimes over/undercooked. The lamb one day was inedible - all gristle. The Shore excursions were actually better priced than some of the same tours on Princess. The quality of the shore excursion we took was good. (We did several tours arranged with fellow travelers on Cruise Critic). The orchestra was very good, the singers and dancers not so much. Their original production "Elysium" was confusing and not well done. As we look at options for our next cruises we have eliminated Celebrity from consideration. Read Less
Sail Date February 2018
The crew was excellent. I don’t know why Celebrity has not refurbished this small dark and dingy ship when they boast new Solstace class ships. Buffet was inedible, crowded, heavy sauces and u health selections. Main dining room alway ... Read More
The crew was excellent. I don’t know why Celebrity has not refurbished this small dark and dingy ship when they boast new Solstace class ships. Buffet was inedible, crowded, heavy sauces and u health selections. Main dining room alway served dry over cooked meals. Specialty ding was very good at $90 per couple extra.msnows were very good. Group (bus) tours close to awful. We chose to switch to private tours at great expense. Rooms small, few outlets, ship should be retire. Don’t get lured by price. This ship is a dog. Crew make it palatable. Quinine, Tuscany and Sushi restaurants are good but cost $45 per person. Given the lousy food it was worth the extra expense. si cje we switched to private tours and specialty dining. The spa was very good at high prices. We sailed Celberity several times on newer ships. This ship needs to be scuttled. Bad for their image. Read Less
Sail Date January 2018
Just out of dry dock and work still going on all over. AC in our cabin not working, far from ideal in tropical climate. We had an outside door to the lanai deck but this was broken!!! Temperature in our cabin was between 75-79 deg. I had ... Read More
Just out of dry dock and work still going on all over. AC in our cabin not working, far from ideal in tropical climate. We had an outside door to the lanai deck but this was broken!!! Temperature in our cabin was between 75-79 deg. I had to open the inner cabin door to let cool air from the interior corridor in to our cabin. The first few days had the smell of burning metal and sawdust but worst was an overpowering smell of soggy wet carpet from the many cabins with water leaks. Not surprising that my wife contracted a chest infection and ran up $2000 of medical bills and was confined to the cabin for a number of days. Funnily enough her chest infection cleared up totally as soon as the AC was fixed. Room service was appalling while my wife was unable to leave the cabin. I had to go to the restaurant myself to get the food she could eat. After repairs were carried out properly we enjoyed the rest of the voyage. Food and dining room were excellent. Service excellent. Wine at $40 a bottle and beer at $9 was bad, but a bottle of water at $3.95 + a bottle was a bit too much. Read Less
Sail Date December 2017
I choose this cruise because cost for 5 nights in my budget and I like to visit Naha city of Okinawa. I fly to hong Kong 1 day earlier transportation from airport to hotel by A 21 bus is easy from hotel to Kaitak cruise terminal by ... Read More
I choose this cruise because cost for 5 nights in my budget and I like to visit Naha city of Okinawa. I fly to hong Kong 1 day earlier transportation from airport to hotel by A 21 bus is easy from hotel to Kaitak cruise terminal by taxi . Kaitak cruise port builing new MTR station + new rail line may be open in next year. My room 129.. is clean and room maid is nice. But every night there has many noise came from under my room. Sound look like metal shaft moving on rail usaully from 1 AM-4 AM. Fortunately I known because your web so I took my best earplug. But in last night there had an loud announcement at 3 AM because a man lost from his room and very noise under my room. Entertainment on board is good Naha city port is neat town .Taxi is very quick and cheap. Shuri castle and okinawa world is good place for senior visitor. Read Less
Sail Date November 2017
Let me talk about the good things first : - They have water boiler inside the Cabin. - I chose the large oceanview room, the room is good and spacious. - Chop Grill and Jamie Oliver are good. - iFly, North Star and Bumper Car ... Read More
Let me talk about the good things first : - They have water boiler inside the Cabin. - I chose the large oceanview room, the room is good and spacious. - Chop Grill and Jamie Oliver are good. - iFly, North Star and Bumper Car are good. Followings are never happened in my previous cruises : 1) Extra cost for Lobster even in the Specialty Restaurants. 2) Only allowed to order 1 main in Chops Grill. 3) Extra fee (they called delivery charge) for ordering room service of American Breakfast. 4) The Royal IQ is worst and the system is never synchronise between the actual booking and my mobile. 5) Restaurant booking by dailing 7000, most of the time no body answer. It is hard to book or change. 6) With such a worst booking system, we have to pay cancellation or no show fee for Restaurants booking. 7) The Wonderland and Chef's Table are charging too much. 8) The Royal IQ located at shore Excursion are not working probably, staffs are not enough to assist. 9) No paper serviettes provided in buffet. The Windjammer Market Place really like eating in the market. The food is bad and variety is very limit - especially the dessert corner. In the busy morning (e.g. the on-shore day) seat and waiters are not enough, plates are wet. Starting time is late and closing time is early. It said closed by 11:00 pm and the gate was locked at 10:30 pm. 10) The ship is big, it takes many passengers and make everywhere overload, the swimming pools are too small. 11) Restaurants are closed too early and open late. 12) You have to pay for visiting the kitchen (package price at $35 p.p. for visiting kitchen plus a lobster lunch). 13) Theatre is too small and difficult to find a seat, luckily most of the shows are boring and in low cost, you have nothing to lose for missing the shows. Note : You still can enjoy a comfortable breakfast or lunch when the Grande opens during at sea day. Conclusion : This is my first time to go for the Royal Caribbean and it was disappointed. If I have other choice, will not choose their ships. Read Less
Sail Date November 2017
wanted to see Vietnam and bangkok both spoilt by very poor admin.Unless you fold napkins,dance,play trivia there is no daytime activities as they only take about 20 peoplefor water class eg, In Singapore 3000 diamond members got on the ... Read More
wanted to see Vietnam and bangkok both spoilt by very poor admin.Unless you fold napkins,dance,play trivia there is no daytime activities as they only take about 20 peoplefor water class eg, In Singapore 3000 diamond members got on the ship and think they own it and just took over all bars in the evening wher we had a drink before dinner, We missed our day trip n Bangkok because of bad organisation costing us $500 out of pocket as I cant use the ship tours and plan my own. It was a disgrace we were treated getting off in all ports ecept Adelaide and Hobart. The food was not up to the standard we expect fro RCCL, I use a scooter and there was only 2 spots in the theatre for disabled and from Singapore there a lot got on with wheelchairs,scooters,walkers so was very hard to get to the shows unless which is what we did line for over 1 hour to get a spot. The ship is far too big and very badly managed. we are emerald after this trip but no way will we get any higher as we will not travel RCCL again back to Princess for us where you get treated more like a human. Also the drinks are so expensive $17 US fpr aglass of wine in the dining room.the waiters we had would not get a job in the local RSL here. wrong dinners served many times.So to sum up never again on Ovation Read Less
Sail Date November 2017
We have sailed with Royal Caribbean in the past and always rated them very highly. This larger class of ship no longer meets that rating. We had to make 3 complaints regarding the quality of the restaurants in the first 4 days. This is no ... Read More
We have sailed with Royal Caribbean in the past and always rated them very highly. This larger class of ship no longer meets that rating. We had to make 3 complaints regarding the quality of the restaurants in the first 4 days. This is no longer a cruise company that I would recommend to family and friends. Royal Caribbean have lost their way when it comes to quality, and have substituted ' bigger " for better.... not the way to go RC! We had booked a back to back from Hong Kong to Singapore and on to Sydney to celebrate special birthdays for my wife and myself, and had booked with Royal Caribbean as we had very good memories from a previous cruise with them on a smaller ship. From we got on, and for the first 2-3 days, we were on the hard sell for drinks and dining packages, even although we had already paid for both packages prior to boarding (we then had to go through it all again when we left Singapore) Stop being greedy Royal Caribbean and go back to giving your guests the best experience and then you will have all the repeat business you can handle! Read Less
Sail Date November 2017
We chose this cruise for the itinerary. We liked the idea of staying to the same port of call, two consecutive days. Unfortunately for us the itinerary was slighly modified, we spent only one day in Saigon and arrived late afternoon in ... Read More
We chose this cruise for the itinerary. We liked the idea of staying to the same port of call, two consecutive days. Unfortunately for us the itinerary was slighly modified, we spent only one day in Saigon and arrived late afternoon in Singapore. The food was not as I expected. The chicken and pork was overcooked and dry, but the beef was excellent. The pasta was bland, ceasar salad overloaded with dressing, and the green salad had none. The alcoholic beverage option was ridiculously expensive, unless your idea of having a good time is to be totally hammered. I found the wine list to be quite expensive, what tasted as a watered down cabernet should not be offered at premium price. The staff was amazing. Our waiters did everything they could for us. Being lactose intolerant, I was given a look at the next day's menu for a chance to pick my next dinner and have the chef modify the ingredients. This was a first. When some of us came down with a very bad flu, we were given fresh lemon and ginger teas to alliveate the coughing. These small attentions were ïncredible. The shows were excellent. The physical activities were great if you could access them while the rest were mostly aimed at a much older crowd. The lineups at guest services were horific. The wait times were excessive. It seemed that the counter was always understaffed. Finding seats was always dificult at the Windjammer (main buffet) and again the lineups were huge. To bypass this issue we would order room service the mornings of our shore excursions. Room service was always late. Read Less
Sail Date November 2017
Looked like a great itinerary but the ship had to dock so far away from the places of interest that by the time you got anywhere you hardly had time to explore. Three and a half hours each way to Bangkok and they still ran a trip when the ... Read More
Looked like a great itinerary but the ship had to dock so far away from the places of interest that by the time you got anywhere you hardly had time to explore. Three and a half hours each way to Bangkok and they still ran a trip when the ship was leaving at 5:30, so just an hour to see the sights. The food and waiters were very good, as were the cabin staff but the ship was extremely tired, the management and organisation were appalling and the general staff surly and unhelpful and many could hardly speak English. Too many issues to mention but delays boarding, bad excursion experiences and finally no one to direct you to your coach on disembarkation. Drinks very expensive, always HUGE queues of people waiting to complain at customer services - didn't speak to anyone who wasn't complaining about something or other. We have heard that 50% of the staff were being trained and that the ship is due for refurbishment, but if that is the case we should not have been charged full price. A few good shows but the ships singers/dancers were poor. Quite a lot of activities but more suited to a holiday camp! At the moment we're thinking never again with Princess, but it may just be that we were unlucky that the ship was old and the management incompetent. Read Less
Sail Date November 2017
On a few occasions, the Captain gave self-praise for doing his job. His officers did not mix with the passengers during functions, they stood around in groups like security guards. The Captain was late to functions. The decor is outdated. ... Read More
On a few occasions, the Captain gave self-praise for doing his job. His officers did not mix with the passengers during functions, they stood around in groups like security guards. The Captain was late to functions. The decor is outdated. There was plenty of table sanitising and handrail sanitising but never saw any chair sanitising in the buffet area. The design of the buffet sneeze guard encouraged passengers to go under to get to choices at the rear thereby breathing on food choices. Also, there was lack of cleaning around the ship, in particular, lift control panels, lift handrails, and stairwell handrails. Some staff displayed poor attitude. Generally, the food choices were great but they lacked flavour, however, the grill and pizza served food that had flavour and was cooked correctly. The healthy cafe lacked choices and it appeared to offer choices to entice spending. Speciality coffees were very expensive. The Qsine was a good and innovative experience. The buffet icecream choices were very good.There was no drink service in the buffet area except for a coffee and tea trolley during breakfast. The coffee was hot only at breakfast times. Read Less
Sail Date October 2017
We wanted a try a different cruise line and go a bit more upmarket - what a shock! The cruise was neither luxury nor modern. I appreciate the ship was older but the refit was only partially done and the cabins are dated and aged and ... Read More
We wanted a try a different cruise line and go a bit more upmarket - what a shock! The cruise was neither luxury nor modern. I appreciate the ship was older but the refit was only partially done and the cabins are dated and aged and showing severe signs of wear. The ship was dirty in parts, no fresh flowers, dead orchids in the ladies bathrooms and the back deck had food strewn all over the floor on one day. We never did see it clean - not once! Special dietary requirement was a real issue too - very embarrassing as quite pathetic. All complaints for food requirements were met on deaf ears. The entertainment in the main theatre each night was excellent as well as a Husband and wife duo, who worked way too many hours, so become very the same. The other entertainment was childish (paper air planes on the stair case!!) and very sparse indeed. As one passenger described it - TATTY! It was a real shame to see the lack of guidance and support the staff got. Such a shame. We will stick with Princess and P&O - they know how to cruise and they were more luxurious. Read Less
Sail Date October 2017
My friend and I wanted to see a bit of Vietnam and decided to try this cruise leaving from Hong Kong. We saw that it holds nearly 5,000 people but thought it would be ok - were completely overtaken by the crowds and the chaos of getting on ... Read More
My friend and I wanted to see a bit of Vietnam and decided to try this cruise leaving from Hong Kong. We saw that it holds nearly 5,000 people but thought it would be ok - were completely overtaken by the crowds and the chaos of getting on and off the ship. Though exiting at the end was surprisingly easy. There were very few other international people other than mainland chinese and it was a challenging experience of pushing and shoving, not queuing, very loud talking everywhere, including during the nightly shows. The ship itself was very upmarket and had a lot of bells and whistles but did not feel elegant. The staff were all very helpful and friendly and food was mainly pretty good or average. We couldn't bear to eat in the main buffet area as it was so loud and noisy, people everywhere so we quickly found that the al la carte dining was the place to go. There was lots to do and 3 separate areas for swimming though the pools were not very large. The entertainment at night was top class but unfortunately spoilt by all the talking from the audience. The cabins were spacious and quite comfortable and clean, the balcony was great - roomy - we were on the 13 Level. The shore excursions were a nightmare getting on and off the boat but once there were quite enjoyable. I had only been on a cruise once before on a much smaller boat. My friend had been on 6 cruises and had never experienced such chaos. We talked to many others who also felt the experience had not been a good one. This ship is coming to Australia and may well have a different experience for those going to the South Pacific or to NZ. Read Less
Sail Date October 2017
We went because of receiving an early booking discount. The ship looked rusty and tired, I guess we got what we paid for. We disembarked 18/10/2017 in Singapore and Royal Carribean still owes us thousands of dollars. WHY !!!!!!!!!!!!, ... Read More
We went because of receiving an early booking discount. The ship looked rusty and tired, I guess we got what we paid for. We disembarked 18/10/2017 in Singapore and Royal Carribean still owes us thousands of dollars. WHY !!!!!!!!!!!!, 3,000 people on the ship times $2,000, does that equate to $6 million dollars, very interesting !!! Absolute chaos trying to board the ship in Hong Kong. We booked in, sat for 90 minutes, then had to join lengthy queue's to have security photos taken. We could have had that done instead of sitting doing nothing. Photo taken, staff ask us for our 'C' card, we told her we weren't given it earlier, she said you were, we told her we DID NOT, she turned around went to boxes of 'C'cards and came back with ours........ The first night our mains we not hot at all and my wife had an already used piece of lemon for her fish. They asked for our room number, but we heard nothing at all about the incident. Charged $38 for $34 bottles of wine three times. Charged $45 for a bottle of wine we didn't have. The regular reply by staff was that we had a glitch, told that regularly. Very lengthy delays often at customer service counters. My 'C' card didn't work, said no money on it. How embarrassing when buying a drink for new English friends and they ended up having to pay for it. Breakfasts were terrible, lengthy delays, up to 30 minutes waiting for the main to arrive, even though we were always in the first to arrive. Wrong foods brought out and wrong foods given to passengers. Benedict eggs were almost always hard. Room fridge would not even chill a bottle of wine. Chinese 'Cruise Compass' from 23/09/2017 and bits of paper under the bed. For information, we were told a number of times to go to channel 41 in our rooms, only to see the bow of the ship. Sat on one of the public toilets and was hit in the back by the lid ! Had to hold the lid back to complete my task. Ship gave us different times on leaflet and screens for disembarking, more chaos. We did speak to a lady about how the Windjammer had peanut paste on a cheesecake. She spoke to the chef about it and the man behind her said she had just saved his wife's life as she suffers anaphylactic shock from peanut paste. I don't normally do hearsay, but we spoke to a fellow in Singapore and he said he was that man in question and his wife was saved from something terrible. On the ship and many times in our Singapore hotel and speaking to other cruise passengers we met after, they asked us what we thought. We always asked them to comment first and ALL said they we very disappointed in Voyager of the Seas. The only great thing about the ship was having Champeng and Xin Xin look after us in the dining room in the evenings. A beautiful couple, fantastic service and they remembered our names each night. Something positive to finish my comments, about the only thing. K Mills. Read Less
Sail Date October 2017
cruise review 1.the food in windjammers was terrible ,the same boring pub style food everyday. There should have been far greater verity.ie more soups styles from Vietnam (pho) fresh spring rolls, some seafood. 2.terrible embarkation ... Read More
cruise review 1.the food in windjammers was terrible ,the same boring pub style food everyday. There should have been far greater verity.ie more soups styles from Vietnam (pho) fresh spring rolls, some seafood. 2.terrible embarkation at Hong Kong, not organised, staff had no idea what they were doing, its only our good fortune that we are experienced cruisers and knew that photos had to be taken as many passengers got to the security check and were told to go back and get photos 3.poor entertainment on board, no bands on deck during the day. 4. poor selection of free movies in cabin. 5.ran out of drinks and food. 6. ports were toooooo far from towns ho chi minh was a minimum of 2 hours each way, hoi an / Danang also a minimum of was 2 hours each way. 7. the first day should have been refunded as most passengers did not get on board until 9 pm and then had to do a safety drill at 10.15pm this was NOT a "cruise" day.it was a joke. your company should NOT have allowed the previous days cruise out of Hong Kong to Shenzhen just to make more money on gambling from the Chinese, this was at our expense as we were the passengers that suffered the inconvenience just so RCCL could make a buck. we complained twice to guest services only to be given the company line that there is nothing they can do and NO compensation would be offered. (only the standard bottle of wine rubbish that we get every time RCCL is at fault.) 8. there is no beer or wine package offered only the ultimate at $65us a day 9. the spa,s in the adult area ...most of the jets were not working many persons complained that they had paid good money like everyone else and should be able to use the spa. 10. sapphire dining room was way under staffed and the were very long waits to be served, and also a couple of the drink waiters were Chinese and had no knowledge about drinks, eg asked for Stella and got Amstel. 11.in general the ship needs a lot of maintenance and should be taken out of service for a refit ASAP, stop selling this cruise ship it wouldn't be excepted in the usa Read Less
Sail Date October 2017
We were hoping for a positive culinary experience aboard this ship but was crestfallen to discover that this cruise line serves cafeteria food at best. Food in the dining room was stale, low-quality, and unappealing. Dining on the decent ... Read More
We were hoping for a positive culinary experience aboard this ship but was crestfallen to discover that this cruise line serves cafeteria food at best. Food in the dining room was stale, low-quality, and unappealing. Dining on the decent salad bar in the Windjammer Cafe became our only option. Additionally, beware of significant price changes. Before our trip we received a high number of emails stating that we better pre-book our drink packages because prices were "subject to change", giving the impression that you better hurry to buy the packages because the prices would go up. However, after boarding we found out that the drink package didn't go up but instead went down. We paid $26/per person/per day before we boarded only to find out on the ship that the price was $17/per person/per day. For a family of 5 this was a $210 difference! We asked customer service if they would kindly price match and the answer was no. Seems like a pretty easy thing to do in order to retain customers if you ask me. We will not be cruising on this line again. Read Less
Sail Date July 2017
This is a cruise of pluses and minuses. The good was the itinerary (mostly) which we had chosen this for. The service by staff onboard was as ever, mostly good. The downside was the feel of the ship onboard, with the feel of even more ... Read More
This is a cruise of pluses and minuses. The good was the itinerary (mostly) which we had chosen this for. The service by staff onboard was as ever, mostly good. The downside was the feel of the ship onboard, with the feel of even more cutbacks making it feel like nothing special, just an average hotel, and right at the bottom was the food, which was substandard. Edible certainly, but very simple, very limited in choice and variety and even times available. Breaking it down: THE SHIP: Millennium was a superb ship when built, and decently maintained would still be fine. But Celebrity took some of the good features away e.g. the Cinema, and buffet design as a couple of examples, to increase passengers and decrease public areas and facilities. This results in more people, but fewer interesting places to go onboard. As such, she no longer has many special elements, and in addition now feels very worn. THE ITINERARY: Hong Kong, Taiwan, Japan and China. Many fabulous places to visit, but Shanghai should just be dropped. It caused 3 big negatives for the cruise: 1) so much uncertainty and confusion up front with conflicting advice, poor guidance and significant extra cost for a visa just for one port. This could have been resolved in part by a better itinerary that removes it, or re-orders it to have a 3rd country before or after; 2) the pollution (as is normal there) made it a poor visit, and its features were better or equally delivered by other ports on the itinerary - Hong Kong for the waterfront skyline and culture, and Taiwan for the Chinese artefacts 3) visiting there took away our visit to Nagasaki, and meant we sat in the water for a whole day due to fog at Shanghai. Nagasaki is a much nicer city to visit by any measure, so this just compounded all the other issues that visiting Shanghai gave. All the other ports (Hong Kong, Taipei, Okinawa, Nagasaki, Kobe, Shimizu, Tokyo) are excellent and well worth visiting. THE CREW: A great captain, and cruise director Mark was excellent! They were very present and organised from the beginning, and throughout the cruise. They more than proved their skills when we had the delay thanks to Shanghai, with the captain making alternate plans for routing and giving updates, and activities reorganised for the new sea day by our CD. Both kept us well informed. Service from the rest of the crew was top notch BUT it felt like they were really under the pump, had little time to interact, and it also no longer felt genuine. This means while the service was high, it impacts on enjoyment as there is less engagement. ENTERTAINMENT/ACTIVITIES: As above, the cruise director was very entertaining, and did a good job organising the entertainment services onboard. The guest entertainers weren't standouts; some good, some not so much. The onboard show crew did a good job. The rest of activities were limited and repetitive... and now prizes aren't given out throughout, but only at the end based on your score. You basically had to win every activity onboard to get anything interesting... devaluation again. DINING/FOOD: This was the worst. On two evenings we didn't eat anything as when you come back to the ship the only thing open after 9 is the buffet. Should be fine, but in reality all they have is a few slices of old pizza available, some similarly unfresh pasta and that's about it. Very poor. Even when operating at regular serving times, the selection is very limited with simple choices, lower quality pieces of meat and a much smaller range of choices than they used to have. We had the benefit of dining in Luminae and while the servers will do what they can to please you, and the quality is better there, even there the menu is very limited such that it's standard to offer the MDR menu in addition. However, there were some nights when the very limited range just doesn't appeal. This is the first time on a cruise I've gone to bed some nights without eating anything - including the last night. Good for the waistline - but not an enjoyable experience for all that money and why you go on vacation - to enjoy yourself, and not worry about a schedule. OVERALL: It would be an average cruise given the cutbacks onboard, but given the high costs now loses a point for being overpriced and poor value. Celebrity needs to restore its activities and food standards for us to return again. All the negatives from the cruise come back to head office cost-cutting rather than anything controlled onboard. Read Less
Sail Date April 2017
I had always heard that Seaborne was the top of the heap. Let me break down my experience The ship The bedroom furniture was chipped and worn. This may be expected and really didn't effect anything The staff is wonderful and ... Read More
I had always heard that Seaborne was the top of the heap. Let me break down my experience The ship The bedroom furniture was chipped and worn. This may be expected and really didn't effect anything The staff is wonderful and helpful The food was less than we expected for we always heard how great their food was. Very little deviation from Resturant to Resturant . The wine that is offered is very low quality. The alcohol is high quality offering many top brands The internet. They charge you by the minute for internet usage. Now this cruise line is the most expensive cruise line out there and then they want to charge you outraging prices to connect to the internet. The internet is slower than the old dial up. Really? The modern tech allows for high speed connections so this is pure and simple a way to drag more revenue from its passengers. The pool had the normal trolls who come out at daylight and put their stuff on chairs around pool leave and the pool staff did nothing. When I pointed out that the daily program told of the ships policy that chairs could only be left for no more than 30 minutes unattended they demurred and did nothing. The off shore excursions were absolutely terrible. For instance in Bangkok the ship ported 2.5 hours from Bangkok. 2.5 hour. There is a port closer to the city but they chose this one. Semi reap. This is for the 3 day 2 night trip to Angkor Wat. The first day was comprised of a day in Sinnaokville. This included a tour of a private residence , a school and a market. Total waste of time. Everybody's was disappointed Then we boarded a plane for Seim Reap. We were housed in a fine hotel. We were told that dinner was in a buffet and we were allowed 1 beer of 2 sodas. This is after we left a ship, which we paid for unlimited drinking privileges no credit given for those privileges. So we paid for drinks rooms and food on a ship and were given no such credit many of us ran our own hotel bar and Resturant tabs .The second day was great followed by a dinner program which was fun. We flew back to Saigon the next morning Next we took a day trip in haLong bay. This was a kayak excursion. Well we were put in a boat for the 1.5 hour ride to the kayak base. For the entire ride over we were subjected to,non stop soliciting by the boat operators to buy their stuff. We were captive. Then when we arrived at the kayak base we were offered equipment that was not safe. The life jackets were moldy the kayaks were trash paddles junk.They has holes in the hulls and loading was very difficult. There is a speed boat base very near the kayak base. Every minute there would be a speed boat with 24 happy asians flying by the kayaks. The waves were plentyful and large.It is a wonder that nobody flipped. In addition the guide was the last person so there was no leader. One of our party had the paddle break in mid trip and the guild had no substitute. The paddles were taped up with rusty nails exposed. There was no seaborn rep with our tour. We were served lunch on the boat which was cooked in the back of this boat. Again we were offered 1 beer. If we wanted more than one we to purchase for $4.00. Was it too much to ask for seaborn to throw on a case of beer? I guess so.we then went to visit the caves. Pretty awesome. It should be noted that this excursion requires a 250 step uphill climb to the cave entrance. While we had no problem others could not make it and had to remain on the junk. They said the program was not clear on the details required and they certainly would not have signed up if they had known of the climb The return to the ship. Again 1.5 hours of nonstop badgering by the staff to buy their junk. We went to complain about the whole mess to the tour director and she sat there stonefaced ,she did take ones The on board entertainment was very good and a joy to watch. Very professional After hoping for a great experience we walked away feeeling slightly fleeced but happy we safe after the treacherous kayaking mess. We were anticipating a first class adventure and ended up feeling like this was a budget job taking our money for slow speed internet and poor off ship excursions.which were not cheap. We were ready ,prior to the cruise , to sign up for an Antarctic cruise but there is no way we would trust Seaborne to deliver. They would more than likely charge up by the minute for jackets but offer the ice for free! We asked for a Seaborne rep to call but we exp Ct that will not happen l we have heard that since they sold out to whomever the service has declined. We talked with more than one other on the cruise that also was disappointed. One of those had Ben on 9 Seaborne cruises and said that this was their last. Too bad Read Less
Sail Date March 2017
I've taken over 20 cruises usually of 21 night duration on Cunard, Celebrity, MSC, Holland America, Carnival and Royal Caribbean.Solo (single) traveller thus usually paying a 75-100% surcharge. For what it's worth I'm a gold ... Read More
I've taken over 20 cruises usually of 21 night duration on Cunard, Celebrity, MSC, Holland America, Carnival and Royal Caribbean.Solo (single) traveller thus usually paying a 75-100% surcharge. For what it's worth I'm a gold level Cunard Club member. I returned on 09 April 2017 from an unpleasant and unenjoyable 3 weeks on Queen Mary 2 - Hong Kong to Singapore sector of the QM2 world voyage. I confidently booked this cruise having been delighted last year by a 21 night cruise on Queen Victoria from Cape Town to Southampton. The QV was sophisticated, gracious with passable food (buffet always better than dining room food), excellent speakers and entertainment and a stable compliment of sophisticated fellow passengers. Along with most cruise enthusiasts I was exposed over recent years to Cunard's “hype” and “propaganda” about the QM2. Thus I was looking forward to cruising on QM2. However, my experiences on QM2 sadly did not come close to my expectations. In fact I was bitterly disappointed and disillusioned. I found the ship poorly designed as a cruise ship with limited available deck space (especially in wet weather), public rooms inconveniently located, cramped and relatively small library (quite unlike the double storey, gracious QV library/internet cafe), uncomfortable theatre seating (were those Ikea discount barrel chairs and sofas designed to slip one on to the floor?) and endless narrow corridors and difficult layout especially forward on decks 2 and 3. The unattractively decorated Queens Room is tucked behind the Britannia Dining Room down a corridor which doubles as an "art" gallery. Some public rooms are tucked away inaccessibly and for the size of the ship they were small. The decor has suffered the unstylish, minimalist approach of tasteless designers leaving many spaces feeling more like a shopping mall than a supposed luxurious cruise/liner. As usual on cruise ships the food looks good but is usually tasteless and poor quality. Consequence of mass production? The QM2 Britannia Restaurant food was mostly unappetising/tasteless requiring a visit to the Kings Court buffet directly afterwards. Usually buffet food is more tasty and varied than dining room food. However, on QM2 the food seemed equally tasteless, lacking flavour and the salad selection worse than on any other ship on which I've travelled. The Kings Court Buffet must be one of the worst designed buffets afloat. I renamed it the Rabbit Warren due to the numerous narrow corridor seating areas, small inaccessible alcoves with often no table availability at peak eating times. The food display area was sterile, unattractive looking and user unfriendly. Food variety was very limited and ever changing in location resulting in passengers milling around looking for their food choices. The customer service from the Purser's Office was usually inefficient, non personalised and sometimes rude. The experience of the constantly changing passenger complement was akin to a mass transit ferry, rather than an elegant cruise liner. Furthermore the ship’s decor suffered from her recent refit looking more like a semi modern shopping mall than an elegant ship. “Liner” versus “cruise ship” propaganda from Cunard?! The Chart Room, Corinthia Lounge and Illuminations Cinema/Planetarium/Lecture Hall were however redeeming features of the ship. The itinerary was tedious and ports of call not conducive to independent sightseeing. This was exacerbated by miserable weather for 18 of the 21 days. Singapore, the port of disembarkation, was a notable exception with easy access along a 600m covered walkway to the MRT (underground) station. Transfer to/from Changi Airport is an easy 45 min ride in air-conditioned comfort costing S$2.50 each way. Access to sites such as the Botanic Gardens easy using the MRT Matters aboard were made worse by my 6th deck balcony cabin (6251) being relentlessly noisy from the promenade deck above and the laundrette across the corridor. Slamming deck, balcony and passenger doors ruined any chance of peace in my cabin or on the awful balcony. The sheltered balcony was so unpleasant with a 1,2m high balustrade and noisy that it was unusable other than letting fresh air into my cabin in-between noises from above and around my cabin. There was no view of the sea from inside the cabin. Rectification of some of the causes of my complaints took 2 weeks. Noises continued for the duration of the cruise. The Maitre ‘d took the liberty of moving a group of 5 friends (2 couples and their solo friend) on to my under sized table for 6 where two of us solo travellers were already seated. Thus 7 of us were cramped around a table. I thus withdrew from the table only after objecting to the unilateral, high handed attitude of the maitre 'd and happily sat alone at a table squeezed between several other tables for two. We may all just as well have sat at a large table as there was no privacy between tables for two guests! As it happens I spent little time in the Britannia dining room because within minutes of most meals I realised I’d need to retreat to the Kings Court “rabbit warren” to try to find a meal that had taste. For the first time in over 20 cruises, I instructed the QM2 Purser’s Office to remove all pre-paid gratuities from my on board account due to the tardy service and disappointments on QM2. My other woes were added to as the Finance Manager on board, sent three letters to me in the first week of the cruise instructing me to provide my credit card for on board payments. Of course presentation of my credit card and “reserving” funds on my credit card were done in the embarkation process in the Hong Kong Terminal but apparently had not correctly reflected on the ship’s system. However, charges reflected immediately on embarkation on my credit card and was advised me via SMS on my iPhone. This indicated poor and un-coordinated admin and non personalised service for which an apology was never forthcoming. Furthermore repeated account statements appeared OUTSIDE my cabin door ( for all passing passengers to view) for the duration of the cruise. The deck and balcony noise as well as slamming doors continued for the duration of the three week cruise. The quality of entertainment was disappointing. “Sing along” and audience participation sometimes started within minutes of a show commencing. Awful. Decent speakers and quality performers not needing “audience participation” appeared once we sailed from Hong Kong for the third week of the cruise. However, soloists such as Lara the Harpist and the pianists were excellent as were the string quartet, duo performers on stage and the speakers after the second Hong Kong call. The Theatre productions were mostly average to poor. "Class" distinctions on the QM2 have increased with the advent of Britannia Club. Amusingly, Queens and Princess Grill guests are delightfully "on view" through picture windows into their dining rooms and private lounge while us other guests are promenading on deck Embarkation in Hong Kong was chaos between 11:00 to 14:00 with almost unheard announcements, poor queue management and a very lengthy wait of three hours from time of transfer drop off at the terminal to boarding the ship. Ports of call, excluding only Singapore and Nagasaki, were mostly inaccessible for easy independent sightseeing or they required 1-2 hours in shuttle buses to get from the berth to centres for sight seeing. As usual Cunard Shore Excursions are over priced and often tedious. Clearly Cunard used the itinerary to promote QM2 to as many Oriental guests as possible for short duration cruises hence the shifting population of guests for the three weeks of my cruise. I shall never return to QM2 and may even revisit my previously held positive view of Cunard following my superb experience on Queen Victoria I had last year on the 3 week, last sector of the world cruise, between Cape Town and Southampton. I feel that I wasted my time and money on the QM2. I have cancelled a booking I had for a long cruise in September 2017 on QM2 from Southampton to Quebec/St Lawrence disembarking in NYC. I am now a disgruntled GOLD level Cunard guest. Read Less
Sail Date March 2017
We always heard great things about regent so we decided to take a chance and do a cruise with them. The service was pitiful. The waiters at the restaurants seemed to be all very overworked and it took a long time to get noticed and to have ... Read More
We always heard great things about regent so we decided to take a chance and do a cruise with them. The service was pitiful. The waiters at the restaurants seemed to be all very overworked and it took a long time to get noticed and to have someone take your order (not even going to mention the time it took for food to arrive). Food was ok. but not Great. Some items tended to end during the buffet lunch and breakfast and not get refilled (had to ask more than once if there was anymore of this or that available to have it replaced). Complained about this issues with the General Manager personally and didn't get any kind of feedback. Also, horrible pre-cruise experience in my country, their office have an extremely unpolite and unhelpful team . Their website doesn't work for specialty restaurants or shore excursion reservation. Had to do everything through the travel agent which was a hassle. The gym is very small and they don't enforce the maximum time for the aerobics. It was always crowded and it always had a long wait to use treadmill or bicycle. All in all I don't recommend it.. Read Less
Sail Date March 2017
First time with Oceania and will be the last . Ship is looking shabby and cabin very small .Service in Restaurant very slow ( 2 hours + for meal ) and not enough staff . Food average and often lacked seasoning . Terrace Cafe poorly ... Read More
First time with Oceania and will be the last . Ship is looking shabby and cabin very small .Service in Restaurant very slow ( 2 hours + for meal ) and not enough staff . Food average and often lacked seasoning . Terrace Cafe poorly run and could not cope with large numbers returning from trips- not clearing tables / ran out of food etc . Entertainment ( apart form the Evening shows and lectures ) very poor - colouring books / tossing bean bags. Advised by cruise director limited entertainment as large group of 150 people had booked trip with own speaker and using main lounge so choice of entertainment could not be provided and lectures sometimes at 8.30 at night when most people at dinner . Many additional charges including $11 for Yoga and some other classes . Trips overpriced and not very good and "scenic " drive on one trip was past a nuclear power station , and empty factory . Trips cancelled due to customs in Dalian in China and little contingency and when complained to concierge advised this often happens but no transparency when booking . In addition arrived in Shanghai at 9.30pm instead of 4pm as advertised when booked and excuse given was the "tides". So in the end we had 6 sea days instead of 4 ! Customer service has been appalling having followed up both on the trip and after and generally very condescending attitude . Understanding recently acquired by NCL and looking at other reviews ( many similar to ours ) standards appear to have dropped since last Summer ( when we booked ) . In summary very overrated and not up to standard of other cruises have been on . Will not book with Oceania again and certainly not recommend . Read Less
Sail Date February 2017
Chose this trip due to places to visit, had experience before on other Celebrity vessel, was very disastrous indeed. Gave second change, but invane the company has got no expectations, no whow factor, no one on board seem to be excited to ... Read More
Chose this trip due to places to visit, had experience before on other Celebrity vessel, was very disastrous indeed. Gave second change, but invane the company has got no expectations, no whow factor, no one on board seem to be excited to serve guest, breakfast very shambolic, coffee at buffet always cold, charged a fortune on service charge and gratuities which I declined to pay!! At each port, there where long and long queues, in some port the city where very very far indeed, the company should have planned or done something about it! Never again to say the least. There are many other cruise liners in the market who wants your custom and deliver what it is been asked for. It was great to see the Wall of china, and all the temples in Korea, the best of all was Japan. There are more but dont want to pursued any longer because I feel to waist my time. Read Less
Sail Date February 2017
Our very first cruise was on the Millennium back in 2006. We loved everything about it and became fans of Celebrity Cruises, recommending them to our friends and travelling with the company several times. Our most recent cruises have been ... Read More
Our very first cruise was on the Millennium back in 2006. We loved everything about it and became fans of Celebrity Cruises, recommending them to our friends and travelling with the company several times. Our most recent cruises have been with Princess and P&O. We enjoyed these very much but looked forward to coming back to Celebrity and the lovely Millennium. Oh dear - we were in for a big disappointment. Now I understand that the face of cruising has changed in recent years - becoming more competitive and having to reduce standards to some extent. However, we expected more from a cruise line that advertises itself as 5 star. Sadly, it struggled to reach 3 star and fell far short of the standards on so called 'lesser' cruise lines. I'll start with the positives, and there were some. Despite the ship's age (and lots of rusty bits) the ship is generally well maintained, clean and possessing a certain amount of class. Our stateroom was clean and comfortable, entertainment was, on the whole, good, staff mostly helpful and friendly and buffet food acceptable. Food in the Tuscan Grill was excellent but then so it should be at an additional $45 each. OK, I guess, for a 3 star cruise. Unfortunately, the rest of this review is much less complimentary. Food in the main restaurant was mediocre at best and often poor. Limited options, poorly cooked food - sometimes almost cold - and often very slow service. Of special note here is the cheese served in both the restaurant and buffet which was soft, spongy and tasteless. Also - serving margarine with the bread rolls was not appreciated. Bars often offered very slow service and staff did not routinely offer nibbles with evening drinks. We often found it much easier to go to the bar counter to order drinks. The worst experiences were in the new Martini Bar. Slipped in to what seems like a corridor it was horribly noisy with deafeningly loud music, very limited at seat services and at worst bar staff that seemed incapable of making a martini. We stopped even ordering them because they were so bad. Excursions were Ok but we didn't appreciate the guides who seemed never to stop talking - in one case the guide spoke non-stop during the 4 hour journey to the destination and for most of the way back. On one trip we were taken on a pedal taxi - all inclusive or so we thought until the owner demanded a $5 tip. In Hong Kong there was a mix up over the shuttle buses and many passengers were left waiting for buses that just did not arrive. We paid for one woman and her daughter to travel on a public bus because she had spent all of her local currency. The ship appeared to have made no provision to help passengers seemingly stranded. We received a message one night to say that we had to meet for the excursion .45 minutes earlier than advertised - 6.45am. We made it only to be kept waiting for 40 minutes to disembark. We were not happy either that most trips seemed to include a fairly long stopover at gem stores. During our last excursion passengers made it quite clear that they did not want to go and we were returned straight to the ship. Safety briefing was shambolic and oh so slow. Evening chic is a meaningless nonsense. Passengers were clearly uncertain about what this term meant. Time to either go back to formal or just stick to casual so we all know where we stand. No sparkle, no style, no effort and no sense of occasion. This is how we would characterise this cruise. It was poor quality, poor value and thoroughly disappointing. Sadly we have another Celebrity cruise booked on a different ship later this year. This may be our last with this company. Read Less
Sail Date February 2017
The cruise was suggested by a friend as a great way to see Asia.. The ship is very old and there were many examples of torn fabric on chairs, the handrails were worn, some of the out side steps were near collapse, there were areas of ... Read More
The cruise was suggested by a friend as a great way to see Asia.. The ship is very old and there were many examples of torn fabric on chairs, the handrails were worn, some of the out side steps were near collapse, there were areas of rust everywhere, floors were uneven, people locked up seats around the pool by putting their towels on chairs very early in the morning, ... Generally this ship is very old, furniture is old and worn, the decor is old, and this ship is long overdue for either a complete retrofit or retirement. The excursions were poor. Long bus rides. Poor tours. When we moved to our room the smell of sewer from the shower was almost unbearable. This improved somewhat but stayed until the end of the cruise. The toilet blocked at one time. The cabinets were old. The staff were mainly east European and I did not think they were as friendly as other Celebrity cruises. This ship was definitely not Celebrity quality..far from it. I had a cruise booked for Alaska on this boat in 2018. I will most definitely be cancelling. Read Less
Sail Date February 2017

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