1. Home
  2. Cruise Destinations
  3. Asia Cruises
  4. Asia Cruise Reviews

816 Hong Kong to Asia Cruise Reviews

This was our first cruise, and my husband and I did it with 2 other couples. We spent 3 days in Hong Kong, before boarding the ship. It was easy to get on-board, although a little slow. We were provided with cold water whilst waiting to ... Read More
This was our first cruise, and my husband and I did it with 2 other couples. We spent 3 days in Hong Kong, before boarding the ship. It was easy to get on-board, although a little slow. We were provided with cold water whilst waiting to get through the boarding process. We found the ship great. It didn't feel overcrowded, except for peak times, like eating in the windjammer, or lining up for tickets to go ashore. We were in cabin 2578 on deck 2, with a port hole, which was larger than expected. The cabin was roomy, with ample space for us to unpack everything. We loved the Sapphire dining room, and ate there most nights. We had My Time Dining, but booked a time each night and had the same 2 waiters and table. The food was good in there, and service great. The windjammer was ok, but very crowded and noisy, and the food was average, although there was a large variety there. There were plenty of activities going on throughout the day, but things like the trivia were often very crowded. The entertainment was very poor. We went thinking there were going to be a few cabaret / Broadway type shows, but this didn't happen. The ice show was good. The staff were all amazing. From serving you in the eating areas to passing you in the hallways, they were always smiling and greeted you with a friendly hello. They were only too happy to help out where they could. We booked all 4 excursions through Royal Caribbean. Our first shore excursion was Sanya, and it was very poorly organised. We had to queue up for bus tickets for over 40 minutes, then get of the ship and taken to Chinese immigration for another 30 minutes, before finally starting our tour. In the brochure it was advertised as a morning tour, but was done in the afternoon as this was when they got into port. By the time we reached the village, the cultural show was half over and most of the displays were closed, so we were lead through them and had it described. The air-conditioning and fans had been turned off in the display areas, and it was incredibly hot. We had our meal and then straight back to the bus, missing out on the pearl museum, which was one of the reasons we chose that tour. Our next tour, Nha Trang, we had to be tendered on and off the ship. Our Nha Trang tour was slightly better organised, however, we did the river cruise that consisted of 10 minutes on the river, a short shore tour and then another 15 minutes back on the river. We went to a temple, and were left there for 90 minutes, we had seen everything there after about 30 minutes. We arrived back at the wharf at he allotted time to be tendered back to the ship, only to have to wait in the direct sun for 90 minutes, waiting for the tenders to come. This was unacceptable. We did both days tours in Ho Chi Min, and these tours went very smoothly. My husband did the Cu Chi tunnels on the second day, and found this tour very informative. Well worth the effort. We had an enjoyable cruise, and will probably look at doing another one in the future, but not for a few years. One thing we didn't like was the way they test your credit card by applying charges and having them as pending for 5 business days. We had three charges added as well as our sea pass charge, and had to wait to get it removed. Also, check your sea pass account daily, as we had 2 drinks added to it twice. Read Less
Sail Date October 2016
We chose this cruise to celebrate my husbands retirement having previously holidayed on the Brilliance of the Seas. ..Oh dear!...this was definitely the most disappointing adventure so far! The ship was sooo overcrowded and we had to queue ... Read More
We chose this cruise to celebrate my husbands retirement having previously holidayed on the Brilliance of the Seas. ..Oh dear!...this was definitely the most disappointing adventure so far! The ship was sooo overcrowded and we had to queue for absolutely anything and everything. Guest relations was understaffed and the queues lasted hours, then to deal with poor untrained staff..a complete nightmare. The Windjammer cafe was akin to a busy canteen with people struggling to find a place to sit and eat the low quality food in cramped conditions. Really bad was having to queue to get a mug of hot water from a staff member then to make your own tea with a tea bag.....and don't get me started about the untrained bar staff serving cocktails in pint glasses!!...The entertainment was dire (except for the excellent ice show).. All in all Butlin's on a boat and not for the discerning cruiser! Read Less
Sail Date October 2016
Before taking this cruise, I read up on the reviews of the Voyager especially the last repositioning cruise it did and was really worried about choosing this cruise. But went for it anyway as we never taken the ship nor did a repositioning ... Read More
Before taking this cruise, I read up on the reviews of the Voyager especially the last repositioning cruise it did and was really worried about choosing this cruise. But went for it anyway as we never taken the ship nor did a repositioning before. Embarkation: The port of Kai Tak Cruise Terminal where the Voyager was docked is located on the old Hong Kong Airport, which is literally out of place and not reachable via public transport. We reached there about 10.30am, drop our luggage and watch it go into a hole on its first step to the ship. Apparently, there wasn't any queue as we headed to the check in desk, though we needed to fill in some health forms. Knowing we needed photocopies for check in, we printed them in advance at home and everything went smoothly. There was no line at check in and we were surprised they allowed us to board the ship before 11.30am. Cabin: We had the new Panoramic Ocean View cabins right in the front of the ship, where they added this new area onto the ship. These had some of the best views of the bow and the front view, though not in a favorable part of the ship depending on your needs. The spa was just right outside, and the pools were in a convenient position. The cabin was well maintain throughout the cruise by our stateroom attendant Alzy who kept it clean and made different towel animals every night. However, i felt that he just did enough, and wasn't on par with the different other SA on our previous RCL cruises. As with every other cabins in front of the ship, the cabin vibrated during the day and night, but not so heavily as to disturb our sleep. Dining: Windjammer as RCL called their daily buffet is somewhat sort of food that you can find in your cafeteria back at school. And not just the food as well, but a daily horde of speciality restruant guys prowling every day just to find a target to book on the paid restaurants. The food however, It's just that the variety has more than just the usual. It has carved meats, and ribs for lunch and dinner, lots of cakes and deserts every day. The menu stays the same throughout the cruise as if it is permanently there. The quality of the food is average and yes some of the food items were cold and tasteless. But some were above average. Particularly like the cakes and the pudding. It has an omelette station as well! Main Dinning Room. It serves different type of food everyday, and the menu does change everytime you go, be it lunch or dinner. However breakfast stays the same. During morning breakfast, they are open though its in a buffet style and limited choices.Food quality was better than the windjammer and the food was hot and tasty. Service though slow at times, we did manage to finish our food under 2 hours. Entertainment and Activities. There were lots of activites depending on on your likeness and comfortablity level of doing it. From rock climbing to flow-rider which was well attended to the daily activites like trivia and Dreamworks parade along with crazy sales along the promenade and disco parties to nightly live singing, you probably wouldn't get bored.The Royal productions were great as usual, so was the Ice show which was spectacular. Mitch the criuise Director was rather funny and he kept up the atmosphere! Service: Service was pretty average to poor on this voyage. Heard somone queing up at the shore excursion desk for almost 2 hours. There was always long queues at guest service and the main dinning room during peak hours, and the crew though tried their best, just wasn't enough to please everyone. Bascially the crew was just lacking in the motivation to go out to WOW. Talking to the cew revealed that they had a shortage of crew and most weren't happy doing really long hours with little sleep. Disembarkation was quick and fast and we left the ship even though it wasn't our timing yet but they called it anyway. Furtheremore as we were Singaporeans so we had the automatic line, found our luggage and got into a taxi in less than 20 mins. I gave 3 stars is due to the service shortfall while at Sanya and the visa issues that Royal Carribean should have known beforehand. Furthermore, last night fiasco at the My time dining is to held reponsible by the MDR crew on their lack of service. Things went really slow on the last night and glasses not filled up while crew members seem as if they wanted you out immediatly. Issues with shuttle tickets were also evident. Sanya shuttle tickets were not called and everyone was just waiting there clueless to the situation. Some of the ship doors were also not working well and you could tell the Voyager was really ageing badly. Ports: Sanya: Nice city, but horrible port and immigration facillities. Nothing to do on Phoniex island. Docked at a port still under construction! Can you belive this? 5rmb each to get out. Nha trang: Nothing to do at the port, another our of place, far from the city port. Unless you want a boat ride or a cable car ride to Vinpearl Island, buy some seashells, bottles of preserved animals and overpriced coffee. Stay on the ship or join the tour. Ho Chi Minh: Container port with a 2 hour drive to the excat city itself. Pretty desolate and unless you admire containers after containers and barges with containers, take a ship tour or organise one yourself. Overall, this cruise was definatly not one of the best cruise I have taken with RCL. Is that little small things that RCL should have gotten it right but did not. However the thing to note is that RCL don't do it like they do it in the Carribean. If you want the full experience, head to the Caribbean and take an RCL cruise. Read Less
Sail Date October 2016
Went on a 8D7N fly cruise from Hong Kong and back to Singapore. Flight from Sin to HK, included in the package, was on Cathay Pacific which provided an average service. Check in luggage was fast, no queue (probably because we reached the ... Read More
Went on a 8D7N fly cruise from Hong Kong and back to Singapore. Flight from Sin to HK, included in the package, was on Cathay Pacific which provided an average service. Check in luggage was fast, no queue (probably because we reached the terminal around 3pm where many passengers already check in). There was not much queue at the check in counters. The whole process was fast. We stayed in junior suite, 6394, hence no priority in check in. The terminal was large, so except a fair bit of walking before reaching the cruise ship. Got sea sick the first night (there are medicine available at medical centre free of charge). Pre-booked the internet via my cruise planner, which was cheaper than onboard. Access code was found in the room, together with our pre booked shore excursion tickets when we arrived. There are light snack available at Cafe Promenade prior to ship sail. Ship sailed off at 5pm with some dance at the poolside. Went for dinner at deck 5 (pre-booked My Time Dining). Strongly encourage to pre-book (at least 3 days before sailing) to avoid the Long queue at guest services and reservation counters. Servers Joseph and Ketut served us for almost the entire trip. Great service, and was able to remember our preferences after 2 nights. Luggage was delivered by time we finished dinner at 7+pm. Shore excursion at Sanya: As we would be docking Sanya on day 2, there are reminder in room that payment of US$25 for Visa. If need waiver, need to queue at Guest service centre, which resulted in snaking queue. guests also need to collect tickets for shuttle bus (complimentary) from ship to Sanya immigration. Please go early if u want to get off the ship earlier. Priority given to guests on ship's shore excursion. Waited for nearly 2 hours to get off the ship and finally clear the immigration. We had booked our own private driver (booking@delightcar.com) which cost US$100 for 6 hours. We visited Nanshan Temple, which was closed by the time we reached at 5pm; we only managed to go in to see the Guan Yin by the sea, which was worth the travel. Shore excursion at Nha Trang: As the cruise ship cannot stop at the port, the cruise provide small ships to send us to the port. Similarly, need to queue to get queue on the ship. Much of the information were not announced, please check with the staff for latest info. We managed to get onto the first tender, which means we have more time at shore. Please note that u need to be able to walk few steps to be able to get onto the tender, as there are stairs. We booked a private shore excursion (dung Pham tours), US$60/pax for about 8 hours tour. Highly recommend as it was better than the shore excursion by Royal Caribbean. Lunch was included. Shore excursion at Phu My: The last stop is at Phu My which is a commercial port. Nothing to see there except few stalls which sell Super mark-up items at least 2-3 times more ex than Ben Thanh market. Booked "Saigon on your own " shore excursion with Royal Caribbean. As we were first few to get off the cruise ship, waited for about 45 mins for other passengers before bus can depart. Travel time is about 2 hours to Ho Chi Minh city. Went to Ben Thanh market for shopping, massage and manicure. Prices are much cheaper than the cruise. Activities on the ship are flow rider, rock climbing, ice skating (limited hours open as they are closed for ice skating performance), Table Tennis, mini Golf. Please try in the early days of the cruise as there are more ppl queuing towards the end of the cruise. We are also entertained by the daily performance and movies. Out of the 7 nights, there are 2 formal nights and most really dressed up! So bring at least a set of formal clothes. There are Photographers who will go around to take your pics. They have photo package first 3 days, u can consider taking as photos are charged at US$20/pc. Dined at deck 5 (for passengers on My Time Dining). Food was generally quite nice except the first day. Also tried windjammer for lunch and breakfast, but prefer the food at MTD. Lunch and breakfast at main dining room is ala carte, we shared table with other guests. Breakfast at cafe promenade was limited to sandwich. We are greeted by the warm hospitality of the staff in the cruise. Despite the cruise having 3000+ passengers on board, we don't have the feeling of overwhelmed by people, except during shore excursion. It was our first cruise and a great experience. Read Less
Sail Date October 2016
It is a large ship. The check-in took over an hour & half. Due to the fact we had not been told to bring a copy of our passports. Otherwise ok. The ship itself is quite impressive. Very clean & some great friendly staff. A few ... Read More
It is a large ship. The check-in took over an hour & half. Due to the fact we had not been told to bring a copy of our passports. Otherwise ok. The ship itself is quite impressive. Very clean & some great friendly staff. A few issues- guest services queues up to 1.5 hours only 1 or 2 people at the most to help you. They do not have a money exchange desk so you have to use the guest services. The only time we didn't queue was 2.00 a.m. You do not get coffee in your room we asked they can only provide tea. Seems very silly as you have a kettle in your room. It would be a good idea to have some sachets in your room we did ask but was told "no only have tea" When you are going on an early start it would be good to make a coffee before you leave your room as sometimes you can queue quite awhile in the restaurants. The first time we went go on our first excursion it was total chaos 2 people only were issuing bus tickets. People were queueing on the stairs & all the way from the top of La Scala to the bottom, people were pushing & shoving it was dreadful. Some people had small children & babies also some people were disabled.This should not happen. No staff to help or advise. All different trips met at the same time & place. It needs to be more organised different times & meeting points Everyone was complaining. They blamed it on the Chinese immigration (this also took over an hour) but this was not the issue on the ship. I have never been in so many queues. A lot of wasted holiday time. It took nearly 2hours just to board the bus very stressful. The entertainment is quite good & varied. Meals also good. Ship itself has plenty to keep you entertained. Even has a high street with a pub. Worth upgrading the drinks package. Read Less
Sail Date October 2016
My husband and I are fairly new to cruising holidays. We have cruised with MSC, Carnival and Norwiegn. We chose RC mainly for the itinary and we thought we would be fine with RC having heard good reviews about them. WRONG!! Believe ... Read More
My husband and I are fairly new to cruising holidays. We have cruised with MSC, Carnival and Norwiegn. We chose RC mainly for the itinary and we thought we would be fine with RC having heard good reviews about them. WRONG!! Believe me...this is the worst cruise there is going. Every aspect was a total joke! Embarkation was lengthy, apparently you need a copy of your passport before you checkin...first queue of many! When we did finally get on board, we were told lunch was only available in the canteen restaurant. Oh my goodness, it was awful. The staff were so uninterested...we found a table eventually and it had mess all over it. I looked round for a waiter and the nearest one was stood looking out the window in a daze! I called him over and signaled that the table needed to be cleared! The service was non existent....the food was awful. Poor choice and of very poor quality. Whether you chose fish, meat or chicken, it was always dry and well over cooked. The main restaurant experience was dreadful. There was always a queue to get in, whether you've booked a table or not, you still had to queue. There were never tables for two available. I don't think we ever went to the restaurant without an argument of some sort. On the first evening we were shown to our table and I was hit straight away by an awful smell. Our waiter came over to us and apologized for the smell...he said they had had a leak from the ceiling and it had soaked into the carpet where our table was. The smell was awful. And it went down hill from there. The ship itself is horrible. Not only the layout of the ship...it's also very dated and shabby. Our balcony had lots of rust coming through the paint and the wooden rail of the balcony hadn't seen a coat of varnish for years! The toilets weren't particularly clean. The pool deck was shabby and dated. The bars weren't very efficient either. Every Pina Colada we ordered was different from the last. We enjoy trivia quizzes...on this ship they were just terrible! They always coincided with other events that were going on on the Promenade deck, which meant you could hear the questions! Not only that, they only seemed to have one set of questions because every quiz we went to, they were repeating the same questions! It was ridiculous! All the staff were hopeless. It felt like this was the very first cruise RC have ever done. A bunch of monkeys could have done a better job! The list of horrors is endless...I'm sure I've put you in the picture. We complained the entire cruise along with most of the other passengers. Needless to say, this was our first cruise with Royal Caribbean and most certainly our last! Read Less
Sail Date October 2016
We chose this cruise as part of a package going to Hong Kong, cruising China and Vietnam, then a visit to Singapore and then Dubai. THe cruise was the worst part and very disappointing. From embarkation where we were not informed that we ... Read More
We chose this cruise as part of a package going to Hong Kong, cruising China and Vietnam, then a visit to Singapore and then Dubai. THe cruise was the worst part and very disappointing. From embarkation where we were not informed that we needed a passport copy, resulting in a massive queue, to waiting an hour and half for dinner, after having a booking, then getting cold food - first impressions not good. And it did not improve - we were going on an excursion the next day - took 2 hours to disembark - when we got to where we were going - it was almost closed!!! Then when we got back to the ship there were no restaurants open - had to go either for a sandwich or pay to go for a burger!!! This was the story of the whole trip - I think in large due to insufficient staff numbers. After our first and second dinner disappointment we decided we would pay for the remaining 5 nights a fine dining package - a big mistake!!! Unfriendly service and the food at the very best was average! Frozen chips in a fine dining restaurant - I'm afraid so!!!! Not a smile to be had. There were a few staff who went above and beyond but on the whole very disappointing. there was no point complaining - the queues at guest relations horrendous and the staff held no accountability for anything. The buffet restaurant held nothing very appetising at all. A big part of a cruise for us is good food and fine wine - and we found neither on this cruise. When we got a glass of wine we never once got it served from the bottle - so most times felt what we ordered was not what we were getting. The excursions were another story!!! Trying to get the bus number and off the ship was a trial. The descriptions of timings - we were 7.5 hours for a return trip the Royal Caribbean description was 4 hours - and they blamed the Tour Company!!! A trip described as a 5 hour River Cruise - we were 20 minutes on a small craft!!! Would NEVER recommend Royal Caribbean to anyone!!! Read Less
Sail Date October 2016
Because it was good for all ages,it had lots to do for our grandchildren and great entertainment at night for young and older,We all had a great time as it is hard to get everyone free at the same time to go away.My husband and i had a ... Read More
Because it was good for all ages,it had lots to do for our grandchildren and great entertainment at night for young and older,We all had a great time as it is hard to get everyone free at the same time to go away.My husband and i had a balcony cabinwhich we really loved,we would leave the door open at night and go to sleep listening to the sound of the ship pushing through the water.The meals in the sapphire room where great and our waiter was really really good He did tricks for the children folded amazing things out of servettes, and magic tricks,he was great with the younger children ordering food as that was one of the things as grandparents we wanted them to experience, they all enjoyed trying different food types and being adventures. We all cant praise him enough. As a family we enjoyed every night the different animals made of towels a nice touch.We went to cupcake classes and the woman there was great very helpful and friendly, she seemed like she really enjoyed her job.I while on board purchased a work of art which i fell in love with to start with i was a bit worried but it did arrive around the time they told me and it is now on my wall and i admire it every day. Kids club was good wave rider arcade games, our 5 year old loved the ice skating. I can recommend the cocktails for me the pina colada won the day.The only thing which let it down was getting off and where we where taken disapointing,plus we didnt need to get visas for china priorvery expensive.We all had a great time and would go again Read Less
Sail Date October 2016
We wanted to have a little taste of Asia with the view of returning there if we enjoyed it. The ship was very nice and easily navigated on board. Unfortunately there is no bar at the back but plenty of activities for family and children ... Read More
We wanted to have a little taste of Asia with the view of returning there if we enjoyed it. The ship was very nice and easily navigated on board. Unfortunately there is no bar at the back but plenty of activities for family and children through to young adults. The queues on board for everything were disastrous - 2 hrs at customer service, 3 deep and waiting long periods for a drink at the bars with untrained people working. Many of the bars ran out of various wines and mixers. Tender at the ports was up to 6 hrs to get off the ship. Conflicting information from RCI including some being told to get visas and others, from the same country, having them supplied on the ship. On the positive side, the ship had a nice feel amongst the passengers and the staff did their best under difficult circumstances. Dining "My Time Dining" is NOT anytime dining. Two choices 5.30 or 8pm, the only difference with regular dining is that you do not sit at the same table with the same people. Chops Grille - the food was spectacula and could not be faulted. Main Dining room - not enough choice for special diet ie the only dessert I was offered was fresh berries (we did b2b cruises) 21 nights including in the specialty resturants. We did a private tour in Nha Trang and found it very informative and lots of fun. HCMC we did with the ship tour. We left the ship when told, to find that our coach had left already, fortunately there was another doing the same tour. I think this was caused by the people who insist on joining queues before their alloted time or pushing in, a lot of that went on and the crew never turned them back. A great party ship, lots of busy bars and entertainment at night time, although some things clashed with dinner. Read Less
Sail Date October 2016
The timing fit with our schedules and we were drawn to the destination. We have been wanting to visit Vietnam for a long time. We also got to spend a few days in Hong Kong before our cruise; it is a beautiful city, easy to get around, with ... Read More
The timing fit with our schedules and we were drawn to the destination. We have been wanting to visit Vietnam for a long time. We also got to spend a few days in Hong Kong before our cruise; it is a beautiful city, easy to get around, with lots to see and do. We like Royal Caribbean because we have finally achieved Diamond status and can enjoy the perks. The Diamond Lounge is on Deck 14 in a lovely location with good views. Although this was our first time on Voyager, we have sailed on her sister ships, Navigator and Mariner, and we have decided we don't really like this size of ship. It feels very crowded, and the interior mall feels more like a city than a cruise ship. But we do love the ice shows! Perhaps because this was a repositioning cruise and there were many staff changes as the ship moved from Asian itineraries/Asian clientele, to the Australian market, everything felt very disorganized. There was a long queue at the Guest Services desk most any time of day. There were no destination talks or enrichment lectures, no information about the ports we were visiting. The embarkation process in Hong Kong was atrocious. As Diamonds, we have priority check-in, but we had to queue for an hour before we reached the check-in area. Then, we were diverted to a separate line to make copies of our passports. Luckily, I always carry an extra copy of our passports, so I was able to skip that line and finally reach check-in. Then they took the passport, as well as the copy, which left us wondering, if they were going to take the passport and not leave us a copy, why not make the copies themselves on board and save the guests an extra step? There was also a lot of misinformation given on the website and to travel agents about documentation requirements for the ports. Some passengers paid a lot of money for visas they didn't need. We were told U.S. citizens didn't need a visa for Sanya; when we boarded, we were told we'd be charged $25 for one unless we booked a shore excursion. So we scrambled around at the last minute (and queued) to book a shore excursion. Disembarkation at Sanya was also terrible. All the guests going on excursions were scheduled to meet in the same place at almost the same time; we had gridlock that would violate anyone's fire safety code. It took us almost two hours to get ashore. Thankfully, they did better in the other ports. The first couple nights in the My Time main dining room, there seem to be problems seating the guests. There were long queues in both the "with reservations" and "without reservations" lines, yet we could see lots of empty tables, all set for dinner. Fortunately, the process improved as the week wore on. Other than the crowds and excessive queuing, it was a good cruise. There was lots of good entertainment, fun trivia games, pleasant staff, and delicious food. We disembarked in Singapore, where we have been several times before. We arrived at the new Marina Bay Terminal, which is now on the MRT--much more convenient than the last time we were there. Read Less
Sail Date October 2016
Voyager of the Seas - HK-Singapore 11 Oct (last Asian cruise of the season before heading down to Australia). This was our first RC cruise (good deal with 2nights in HK and Singapore - with a balcony room). Firstly - RC are ... Read More
Voyager of the Seas - HK-Singapore 11 Oct (last Asian cruise of the season before heading down to Australia). This was our first RC cruise (good deal with 2nights in HK and Singapore - with a balcony room). Firstly - RC are exceeding POOR when it comes to communicates re Visas - ports of call - Sanya (China) and Nha Trang / HCMC (Vietnam). With Sanya - RC couldn't advise any Australians on what was required - it was only at the HK embarking that we were advised that you would 1) need to join a RC excursion 2) go out alone - and get charged a $U25 visa fee or 3) get to guest services before 7.15pm on departure night and advise that you will not be going on anything - and that the fee stopped. This then caused an ALMIGHTY QUEUE FOR 1 HR PER PERSON at Guest Services !!! (* actually - every time we went past Guest Services there was a queue - mainly complained about the poor service - it was noted that there were fewer RC staff on this cruise !). Many whom had purchased expensive Chinese visas complained about this lack of information. With the Vietnam visa - RC Australia were advising via email that the Visa would be $U50 - WRONG - it was $U6 (RC taking a $1 'tip' on this one !!). Cabin - balcony on forward Level 9 - OK, enough space, bathroom was OK, nice shower. We didn't request room make up often - but found the 'practice' of folding clothing items by the room steward exceedingly 'strange' and awkward. Dining - we only used the Windjammer (the MDR menu was totally UNINSPIRING / BORING - sure, lets dress formal for some boring choices). Food in buffet - COLD. Reports were that they had issues with supplier in HK - but there was no excuse for food to be cold. (yes. I complained - cold baked beans / eggs at breakfast !). What is the point of having staff in the area if they are not checking the food temperature (gee.. just taste it to see how cold it was !). Food was uninspiring, bland Vegas buffet style. Some changes (country flavours) each day. The room temperature in the Windjammer was annoyingly HOT in the front sections - and cooler in the back. The drinks areas looked so temporary - you can't serve yourself - they ran out of 'packaged' orange juice on day 4. Constant promoting by staff for the 'overpriced' paid restaurants - reduce the price and we might have considered (but heard story from Roll Call member that they waited 45mins for just a drink - and they were the only other couple there !!). And what is with the size of the cutlery ??!!! RC needs to really examine why they have such heavy oversized knives and forks ? (not suitable for kids or elderly folk). The Cafe Promenade was used frequently - but there was something 'wrong' with the water on this cruise - can't recall a day without being gastro !! Drinks - nope - the packages are too expensive !!! Entertainment: Fair - unless you were into drinking and sunning. Several 3D films played - various hours - though one was played at 10.45pm (a tad late). An Australian comedian on the last night was... unfunny. The Dreamworks show was OK - but not enough space for the crowd. There really wasn't that much entertainment on at night. The TV shows in the cabin was on repeat after day 2 - can't they find or allow USB port access to allow us to play our own files ?? Promenade area: surely RC can find some better stores - honestly, why bother with Coach, Swarovski, and expensive watch shops ? Staff in these were utterly bored during the daytime. The sales : $10 - yep, chaos of people buying $1-2 made in China stuff. And then the bag sale - seeing $400 bags thrown around. Gym: poor - get rid of those old Life System treadmills and useless bikes / steppers. They are uninspiring. The Spin Cycles in the activities room were never used (something about the staff not being available for this cruise). Kettlebells - the lightest ones you can find - and weights area limited There is no additional air con in the gym (much needed !!). Spa services upstairs - just laughed at the prices !! Ports : - Sanya - don't bother getting off the ship. Tours are overpriced - and you really don't see anything doing something yourself. Port area is temporary - and requires buses to a long wait in immigration. Ship only stays late so that you get to see the lights on the port buildings. Save your $U25 (visa fee) and just watch the lights from the ship. - Nha Trang - RC don't really care if you don't have a tour organised. No information, just people getting out of the port and wandering around. We caught the No4 public bus (7000 Dong) into town - but its a chaotic bike place - we just caught the bus back and sunned on the ship. - HCMC (Phu My) - there is nothing at the container port - caught RC tour which is a 90 min bus trip into HCMC. Easy to walk around as long as it's not raining. Went to Sky Tower to get view. Overall - the ship is OK - there's always somewhere to walk to - as long as you don't need to be seen with a drink in your hand. The shops area is just boring - the food in the buffet is just bland and cold - the entertainment is OK but there's not really much to do. It was nice to catch up with the Roll Call folk on board - but RC have real issues with communications and a standard of food service. Read Less
Sail Date October 2016
Demarcation at HK was a fiasco, not enough staff on arrival with no welcome, very long queues for a piece of paper that could have been sent out in advance. Virtual screen worked only 1 day out of 7, despite repeatedly reporting. ... Read More
Demarcation at HK was a fiasco, not enough staff on arrival with no welcome, very long queues for a piece of paper that could have been sent out in advance. Virtual screen worked only 1 day out of 7, despite repeatedly reporting. Drinks package misrepresented at time of booking by planet cruise staff, so not directly RCLs fault but understand from a rock staff member that titling of drinks packages changed at some point- so an apparent lack of communication between agents/cruise company, if true and at the expense of the customer. Information both written and oral was contradictory and spent far too long most days queuing at guest services seeking clarification.Didn't meet anyone who was happy irrespective of their nationality from first time and world travellers and frequent users of RCL. We enjoyed the entertainment shows in particular the ice show and comedian. Second dining guests should be able to see a late night show, not one scheduled at 06:45 when you are getting ready for dinner. Inexperienced staff in sapphire dining room, waited 45 mins for our drinks on first night, but thank God for Josef rescuing the staff many many times and was exceptional. Food quality not always good, no apology from the chef who our head waiter called not at our request. Common experience of bars running out of certain drinks on the first few days - how can this be so, but symptomatic of some bar staff just making excuses. Trips we took were well organised by Saigon tours and good value. Sanya as a port was a waste of time, RCL find another port offering more. Chinese authorities were a disgrace, staff struggled to cope. Read Less
Sail Date October 2016
This was our 10th cruise,the first with the RoyalCaribbean and Voyager of the Seas.I have NEVER queued so much in my life on a holiday.The customer services counter had 6 positions,but only 4 were ever staffedat one time and in the evening ... Read More
This was our 10th cruise,the first with the RoyalCaribbean and Voyager of the Seas.I have NEVER queued so much in my life on a holiday.The customer services counter had 6 positions,but only 4 were ever staffedat one time and in the evening it was only 2 positions staffed.The staff were untrained and constantly having to consult each other as to how to proceed with the problems that they were to resolve.the minimum that i HAD TO WAIT WAS 35 MINUTES THE MOST WAS 50 MINUTES. The Saphire restaurant on our first morning had no bacon on display or croisantsand took forever to replenish them due to staff shortages,after this we decided to breakfast inthe Windjammer restaurant,unfortunately so did lots of others leading to more queues We had various arguments as British subjects, regarding our visas for Vietnam,and the charges for these,eventually thewe proved due to a print out from the foreign and colonaial office that we did not need a visa On excursions it was chaotic,on our trip to Ho chi Minh city,one crew member was telling us to enter the La Scala theatre where we would be issued stickers which would denote the number of the tour bus allocated to us.Six feet away from her another crew member was telling everyone that stickers were not neccessary,just go on any bus.Therefore, the buses were also in chaos ,the one allocated to us had left the shore with mixed badged and unbadged passengers On the trip to Sanya,Hainan island,China,the disembark time was changed from 2p.m. to 3p.m,as a result there was only 3 hours of daylight left,a nightmare for those on the excursions as it was dark for most of it. There was only 0ne gangway off the ship and it started on deck 8 and zigzagged down to ground level taking ages to get off and go through Chinese immigration control The food was bland,and the Windjammer restaurant was mobbed due to poor service in the Saphire restaurant After 9p.m. the only food available was in the tiny snack bar on deck 5,with the usual queueSNACK BAR ON LEVEL 5 THE CRUISE FROM HELL Read Less
Sail Date October 2016
Was really looking forward to this cruise but found the first 48 hours very stressful instead of relaxing. The queues at customer service for the whole 7 days were never less than 1 hour wait, when we finally saw a customer service rep we ... Read More
Was really looking forward to this cruise but found the first 48 hours very stressful instead of relaxing. The queues at customer service for the whole 7 days were never less than 1 hour wait, when we finally saw a customer service rep we were never given the correct information which resulted in more queuing again the next day. The day we were to dock in China was spent from 11 am queuing for a visa to be told we had no visa but we could obtain a visa by going on a Royal Caribbean excursion costing 45 US dollars each, we paid the money then sent to another deck to queue again to collect our passport and visa for disembarkment to be told we had no visa and it was too late to obtain one. We were sent to another queue and finally after speaking to a number of staff all telling us something different we were finally told at 15.30 we would not be getting of the ship. This was a comman pattern around the ship resulting in a lot of disappointed customers. We complained and was given a full refund but no apology, compensation or explanation as to why the mix up occurred. After upgrading our drink package we were disappointed to find a number of bars around the ship had ran out of branded drinks and minerals. Also no crackers at dinner to go with the cheese. Staff in the bars, restaurants and house keeping were excellent looking after us all the way. Day three we started to relax and enjoy our holiday. Which was mainly down to Jane and Bruce in R bar on deck 5 who made fantastic cocktails and got us in the holiday atmosphere. The food was excellent with lots of choice for everyone. The ship was clean and well looked after, but the customer service experience would certainly put me off booking with Royal Caribbean again. Read Less
Sail Date October 2016
We choose this cruise because we had been on this ship before to Tokyo and it was amazing however we wanted to spend more time on the actual ship using facilities so we choose this repositioning cruise. However it seemed they left at ... Read More
We choose this cruise because we had been on this ship before to Tokyo and it was amazing however we wanted to spend more time on the actual ship using facilities so we choose this repositioning cruise. However it seemed they left at least three quarters of their trained staff back in Singapore (or reading other reviews , back in Hong Kong!) Dinner in the dining room on the first evening ,didnt happen , waited over an hour under the entrance (first table ) under the coldest air conditioning, while waiting for them to move us , finally ate in Windjammer. Was sorted rest of cruise though. However, i agree with all other reviews on this cruise , the tendering ports were shambolic missmanagement, at Port Douglas ddnt get off ship till 1.30 and queued up at 4.00 to get back on ,in heat, and finally got back to ship at 6.00. The previous cruise , Singapore to Tokyo, the ship broke its quickest tendering record for this size ship at Vietnam at NhaTrang, moving 3,000 people from ship to shore in approx three hours ,8.00 to 11.000 and we left port in time . What happened to that crew?? Read Less
Sail Date October 2016
I never write reviews but felt compelled to this time. I read the reviews on Star Cruises before we sailed with them. Having cruised before in different parts of the world, I thought it would be nice to travel with an Asian cruise line ... Read More
I never write reviews but felt compelled to this time. I read the reviews on Star Cruises before we sailed with them. Having cruised before in different parts of the world, I thought it would be nice to travel with an Asian cruise line through Asian countries, even though I had read some bad reviews. What a big mistake that was. We knew it would be challenging, but had no idea just how hard it would be. There were only 4 English western passengers on board and hardly any of the other 2500 passengers could speak English. We absolutely know that was our fault for booking an Asian cruiser and don't blame the cruise line for that. It was our bad luck. I just want to advise non Asian passengers to definitely don't go with this cruise line. As I said it was our fault about the language but so frustrating with the announcements and entertainment - but getting on and off for excursions etc. was complete bedlam. You just had to join in and be pushed about as seems to be the custom. All the excursions are in Mandarin but we were made aware of this before we booked, but they didn't understand any English and I just pointed to my watch to find out what time we were due back on the bus at every stop. Lol. The food was average for the buffet, with little variety. To eat in any of the 3 free restaurants, you had to line up like at a Medicare office and wait until your number came up on the screen, this sometimes took 45 minutes of waiting. There were other restaurant on board (like you get on other cruise lines where you have two sittings in the dining room and the food is top quality) but it costs a minimum of $A30 per head. We had no complaint about the ship itself. It as lovely and kept clean and polished the whole trip and they staff were fabulous. They went out of their way in be polite and assist in every way possible. We picked this particular cruise because it was sailing down to Vietnam from Hong Kong. It had longtime been my dream to go to Halong Bay in Vietnam. But hey presto, literally at the last moment they informed us the cruise had been "rescheduled" and wasn't going to Vietnam but to two islands in Japan. They wouldn't even give us any reason, just that it had been rescheduled. I read this had happened before but assumed it had been a one-off problem. Although they offered a full refund on the cruise, it was only days before we were due to leave home, so we were out of the time limit on cancellations from the the airline, the accommodation and various tours in Hong Kong, so we had no choice but to go ahead. We spoke with the captain about the rescheduling and he told us he'd been informed by past western passengers that after 30 years of travelling, this had been the worst cruise they had been on. The rescheduling isn't unusual and he joked that is why you don't see Star Cruises advertised in brochures because of their unpredictable scheduling. We asked one waiter on the last night where the next trip was going and he said they're supposed to go Japan, but might end up in Vietnam!! So my advice to any Australians planning a trip in Asia, avoid this cruise line at all costs. Not because it's a bad line but because you will not like it and like us, non-Asian speaking passengers, you'll consider it a complete waste of time and money. It definitely wasn't cheap so spend your money on Princess, Royal Caribbean or any other line as you'll have a much more enjoyable holiday. Read Less
Sail Date October 2016
It was excitement that we a family of 5 plus a friend for the 16 year old. We had two Grand suite interconnecting rooms on deck 10. Because of the friend we had a small hiccup with embarking, we had not seen we needed to have a copy of ... Read More
It was excitement that we a family of 5 plus a friend for the 16 year old. We had two Grand suite interconnecting rooms on deck 10. Because of the friend we had a small hiccup with embarking, we had not seen we needed to have a copy of his birth certificate, but once his mum emailed it we where on the ship heading to Winjammer for lunch. Our 16 year old had knee surgery 3 weeks before we left for the trip and most staff where considerate of him. By the time we had lunch our rooms where ready and our luggage was waiting for us, we loved them and our beautiful attendant Aloisa was friendly and attentive. Being a cruise out of Asia we as westerners was in the minatory and our kids (20, 18, 16 and 15) found it boring and the 20yr old could not find many people to chat with. We found the food lovely, we did Chops and Giovani's as well as the main dinning room. Chops was our favourite meal. oh and the kids had Johnny Rockets for dinner and enjoyed it. We found all the staff lovely and friendly. The ship was clean and always saw staff cleaning and attending to the car of the ship. The Itinerary was to include Taipei and Okinawa, but on arrival we where informed that Taipei was cancelled due to a typhoon, so we picked up an extra sea day. Okinawa was an interesting but the ship tour was shocking. The guide was boring and not engaging, she did get son a wheel chair in the Shuri Castle, but gave us no meeting place for us, so when we got split for the group we had no idea where to meet them (this happened to the two other wheelchair members as well). Then when we went in to the shopping district she got of the buss and had disappeared before we got off the bus and our son we left to chase her down, as was the older gentleman who could not keep up, then she stop 10 mins later at a fish market (we had no interest in that, by the time we got there our son was exhausted and I was furious and I let her know. Everyone was given just under an hour to shop, so we organised to meet at the bus pick up place so we could make our way back at our own pace. This was not the high light we where expecting and left us all disappointed. The only shows we did was the ice spectacular, this was very enjoyable and then hubby and I did a head liner, but she was from Twain and we did not understand anything, but she could play the Violin. Hubby enjoyed the Concierge lounge and their help everyday We are looking forward to our next Cruise on the Explorer out of Sydney in Feb. Read Less
Sail Date September 2016
This cruise from HK was an absolute disappointment and didn't live up to it's 4.5* grading!!! The food was cheap and nasty in the Windjammer, inferior compared to other ships we've sailed on. Diners in the Windjammer ... Read More
This cruise from HK was an absolute disappointment and didn't live up to it's 4.5* grading!!! The food was cheap and nasty in the Windjammer, inferior compared to other ships we've sailed on. Diners in the Windjammer were constantly bombarded with loud intrusive and aggressive "music" more conducive to a disco than for relaxing eating and mainly intended for the crew. The feeling was eat and get out as quickly as you can! The Sapphire Restaurant menu was limited and disappointing compared to other ships. We were charged for 2 bottles of wine which we didn't have - no apology only "we will adjust your account". Our fellow diner was also charged for 1 extra bottle of wine. Fridge in our Junior Suite (which was lovely and spacious) didn't work even though it was running and we did complain. Our milk went sour overnight, our bottles of water and wine remained warm. Sadly the entertainment was also mediocre. The one group called "black Tie" were an embarrassment and more suited to entertain in retirement villages for free . Then again maybe Royal Caribbean got them for a steal . The service from the staff was excellent , always congenial and service with a smile . Our suite was spacious, comfortable and practically sound proof , which made it possible to get out of the mayhem on the rest of the ship . Earlier this year we enjoyed a cruise on the Independence of the Seas from Fort Lauderdale which is practically the same ship. Maybe sailing out of Hong Kong is not the way to go. Voyager certainly displayed remarkable inferior differences . Read Less
Sail Date September 2016
I had read many bad reviews about this line, boat and port so I was very anxious that we may have made a mistake by booking the cruise. It was my second cruise with my grandson and I booked a Grand Suite as the price was ridiculously cheap ... Read More
I had read many bad reviews about this line, boat and port so I was very anxious that we may have made a mistake by booking the cruise. It was my second cruise with my grandson and I booked a Grand Suite as the price was ridiculously cheap not to. Bottom line, I was extremely impressed. i had read the Hong Kong port was chaos, completely NOT true. It was very organized and even though we went into the Suite line, the other lines were well organized too. I would choose to leave from this port again no issue. I read the buffet was like a pig pen, and although I never ate there, we did walk through it twice and found it was busy sure, but clean and organized. I didn't personally like the food choices but you have the choice of dining in the restaurant anyway so up to you. The restaurant was well serviced and choices again limited but perhaps I am just fussy. We chose a ten course sampler at the Italian restaurant with a galley tour which was a lot of fun let alone divine food. This cost me 30 USD, well worth it and so much so that we decided to have dinner there on the final night, three courses again costing 30 USD. I was up and down about the drinks package and considering the prices of the drinks on Carnival I chose to take the ultimate package and the royal replenish for my grandson. I think we didn't drink enough for us to break even but the freedom of getting what I wanted when I wanted it was worth it. At least two of the days I think we drank more than the cost of it, so swings and roundabouts. The happy hour didn't really appeal to me for a number of reasons, I had a drinks package so free drinks were not enticing, the food was ok but there wasn't enough seating so we sat outside on two occasions and I never went back for it again. The concierge was amazing, he met me at check in and remembered our names and ensured we didn't miss anything we wanted to do. My grandson loaned playstation games for the night time which he enjoyed immensely. Even though there were many other people than us on the boat, we felt very special. i went to all the shows and was especially looking forward to the ice show which was a little disappointing but three of them were awesome. We only went once,I thought being such ice skating fans we would go more times, but there were plenty of other things to do. The Broadway show and the comedy show were great, both myself and my grandson enjoyed them. After our last cruise I decided we didn't really need to do a tour but we were going to Japan so we needed to get off the boat. The tour we booked was cancelled because there weren't enough people interested which was disappointing so we did the best of Okinawa tour, it was boring for sure, for both of us. The worst thing was I forgot what I had read about having Japanese currency and didn't have any!! DON'T MAKE THIS MISTAKE!!! English speaking people are few and far between and getting currency for a starving ten year old was very stressful. If we did it again, I would not only make sure I had Japanese currency but that we don't do a tour, get a cab, go to the main street and just wander around. I read the beaches were great for snorkeling but the tour people on the boat didn't seem to know that? The room was perfect and I had the sofa bed folded out all the time for my grandson which he loved. The room attendant Gede was great and made us feel very special. The cheese and fruit platter that he delivered on the second day wasn't removed until we disembarked and our water wasn't refilled daily but we didn't bother with complaining we were having too much fun. Jett learnt how to do the flowrider with amazing assistance from the attendants, he watched for three days and spent the final two doing it as much as possible. Those guys and one girl were so great, can't compliment them enough! We had a super typhoon to deal with which cut our stay in Okinawa short, the company immediately credited our account with 45 USD each, we almost had to cut the cruise short one day which would have been a shame, but true to their word, and they kept us continually informed, we didn't have to cut it short. I was super impressed with all of it. Don't order breakfast from room service because it comes mostly cold and hard, go to the restaurant or Chops Grille and eat there, they were both delicious choices. Having read the booklet I ensured I had all permission documentation to allow me to take my grandson on board but no one asked me for anything. Until I went to the kids club. I thought I would register him just in case even though he said he didn't want to go to it. I was told that I can't unless I have the paperwork to prove his parents allow me to have him there. I questioned this as immigration and the boarding staff hadn't asked for it but if I am to leave him here you want their permission?? I ended up leaving saying forget it, I had the documentation but thought it was ridiculous. They told us that because there were hardly any kids on board that they were joining all the age groups together and not really doing any planned activities just supervised play. I thought that was not sounding like much fun. They put out a daily plan of the activities but seeing as we didn't sign up or go, I have no idea if they did any of it. I will find it hard to go back to a normal cabin after this experience and hope I don't have to as I will be keeping my eye out for specials. The buffet food on Carnival was better for sure, the choices from the restaurant on Carnival also better, no slide but still my grandson had a great time and we would go with RCI again anytime. And from Hong Kong anytime!!! Won't be my last cruise that is for sure! Read Less
Sail Date September 2016
I chose Royal Caribbean based on rave reviews from family and friends. But they cruised in Europe and not on Voyager of the seas. My husband and I went with a couple of friends on Voyager just to test out a short cruise from Hong Kong to ... Read More
I chose Royal Caribbean based on rave reviews from family and friends. But they cruised in Europe and not on Voyager of the seas. My husband and I went with a couple of friends on Voyager just to test out a short cruise from Hong Kong to Koahsiung and Keelung to Hong Kong 5 days 4 nights at the end of school holidays in HK. Embarkation and disembarkation went well. They allowed a lot of time for people to get on and get off the boat so the process is not stressful. A BIG PLUS Pro: The stateroom with balcony was compact and with even a small balcony, you feel spacious and comfortable. Stateroom attendant was courteous and friendly. He made different cute animals with the towels everyday. We are impressed with high functionality of the fittings of the room. Free food even for room service up till 10pm after that there will be a delivery charge. Another great point though we never used the room service. Con: We had a missing piece of lugguage and 2 hours after the ship departed, someone told us to try security at Deck 1. It was held up because they scanned the suitcase and suspected a piece of extension cord inside. No extension cord allowed. 1. We should have been informed that extension cord is not allowed. 2. my multihead USB charger looks like the said extension cord. It is normal for people to bring this type of charger for the number of gadgets we use these days. Pro: Unlimited amount of food is available at various venues at different time. The variety of activities in different area of the boats are announced the night before in form of a paper circular. Some free activities you need to register in advance to keep waiting time down. Con: With 3,554 guests on board for free seatings in all dining venue, we had a problem. We needed to share table at breakfast even though there are table of 4 vacant. The reason? they don't have a table for 2. I am sure there could be a better arrangement with careful planning. Many groups are from travel agents and they have their own tour guide to manage each smaller size group. The couple we shared the table with happened to have their breakfast at Windjammer at 7am and at 8:30 they wanted to try out the dining room a la carte breakfast! And they are not happy either having to share the table with us and that the food is not that great. Generally, the food is average. Dining room staff is attentive depending on how experience he/she is. The Chinese menu was poor and it was supposed to be from a reputable restaurant group. Chicken was tough. They used the wrong kind of vegetables in the soup. I am glad to get out of the ship as we got very bored with the food. The public toilets were disastrous during the peak of meal times. Need I say more. Slippery, stinky floor. Tissue in the wrong place. It was stated that there will be a formal dress code for one dinner so we took a lot of trouble to take formal attire on board. In the end they were all CASUAL nights. We felt like a fool having to haul these items on board for nothing! Pro: Entertainment in the theatre was great if you care to be at the seat 30 mins prior to the show. There is the old saying of "Cruise Ship Singers". Some individual performers in the bar are actually very good. The Japanese juggler was very good but he only had one performance as opposed to the usual twice on the other nights so we were very packed in the theatre and patience among the crowd was wearing thin. Con: It sounds funny with Filippino singers singing Cantonese and Mandarin songs. With majority guests being Chinese, I am sure the Cruise company can afford Chinese artists. Con: It was chaotic when we disembarked in Kaohsiung and with a queue of 100 plus guests, there was hardly a taxi in sight. We subsequently found out that local taxis were not allowed to come in unless they have a reservation from a customer. Very strange. This is not the first time they docked in here. Shouldn't there be some coordination with the locals? Pro: No one was late for the ship or that the ship departed on time. They asked everyone to come back on board one hour prior to departure. It is a great way for family gatherings. Indeed there were about 10+ elderlies on wheelchairs enjoying their holidays with family kids and domestic helpers. Only if the crowd management is better organised. We particularly enjoyed the line dance, the street party which is great atmosphere. Please stress the importance of safety to allow little kids on dance floor. There should be a section just for them each time there is a dance party. I am mostly impressed with the staff who lead dances, who help with the flowrider, or the DJ in Highnote. They all show passion, commitment and patience in what they do. If I have to cruise on Voyager again, I would try to avoid the crowd. Definitely avoid school holidays. Read Less
Sail Date August 2016
I joined this ship about 5 years ago in Barcelona and experience was good. But recent experience was really terrible and was nightmare. Arrangement of seating for meal : No arrangement at all. table was allocated on ad hoc basis. ... Read More
I joined this ship about 5 years ago in Barcelona and experience was good. But recent experience was really terrible and was nightmare. Arrangement of seating for meal : No arrangement at all. table was allocated on ad hoc basis. As a result, we had different table for every meal. Have to queue up for long time like a beggar to wait for the table. Meanwhile limited number of restaurant was opened for meals, you can imagine how messy the situation was when more than 4,000 thousand passengers came out in the same time for food. Services I found that the cruise employed quite a lot a lot of Chinese waiter, waitress for this voyage. May be the cruise company used the method ' Chinese against Chinese' since majority of the passengers are Chinese. Anyway, these Chinese waiter and waitress only have long faces during the meal. Their unfriendly attitude just destroyed my appetite. Visa to Okinawa, Japan Again I had spent about 4 hours to line up for the finger print in front of Japanese immigration officer before I could land OKinawa. There was no staff members of the ship to control and manage discipline of the queue. Many people jumped the queue and no staff member appeared and stopped it. There were so many complaints and cursing during the period but no staff member appeared and managed it. All in all I though I was in a refugee camp rather than enjoying life in a cruise managed by Royal Carribbean Sea. Read Less
Sail Date June 2016
The Voyager ship has so many things to do on it, particularly for kids. On a 5 night cruise, we didn't get to do everything. Favourite things: Flowrider, ice skating rink, ping pong. The service in the dining room was excellent. ... Read More
The Voyager ship has so many things to do on it, particularly for kids. On a 5 night cruise, we didn't get to do everything. Favourite things: Flowrider, ice skating rink, ping pong. The service in the dining room was excellent. We actually didn't like the on-shore days in Vietnam - the people are very rude, following you around and pestering you to buy stuff, plus the traffic was dangerous with all the bikes zooming around and going through red lights - we almost got run over. So we wished we'd stayed on the ship instead of going on-shore. The two negatives about the Royal Caribbean company - 1. they say on their website to let them know of any dietary matters so I did, after I'd paid. They couldn't care less that we were vegan and they were extremely unhelpful, saying there was nothing vegan on the menu and we'd have to work it out for ourselves once on the ship. We were very fortunate that there was an excellent head waiter called Ismail on the ship, and we went to the dining room at his station each meal and he worked out special vegan meals and got the chef to prepare them for us. If it wasn't for him we would have starved. 2. I paid my SeaPass bill at the end with two cards - a Qantas cash card which I only had US$475 on, and the balance on my visa card. Subsequently I discovered that they charged the whole lot to my Qantas cash card which meant it must have used up some of my Hong Kong money that was on there. Not only that, but they charged the difference between 475 and the total not once, but twice to my Qantas card! I have had numerous emails with them and they have still not sorted it out. So while the ship, the activities, and most of the staff serving you on the ship are fantastic, the Royal Caribbean company and the way it operates needs a lot of improvement. Read Less
Sail Date June 2016
We had previously sailed on Superstar Virgo 10 years ago from Singapore and had an enjoyable cruise so that when we saw that cruise on the same ship that left from Hong Kong were thought that this would be terrific. How wrong could we be. ... Read More
We had previously sailed on Superstar Virgo 10 years ago from Singapore and had an enjoyable cruise so that when we saw that cruise on the same ship that left from Hong Kong were thought that this would be terrific. How wrong could we be. This has been taken over by Chinese company and caters primarily for Chinese tourists. We were not given any pre-travel documentation or advice and had to google the embarkation location. The home port is now Guangzhou in China and they are in the process of changing all staff to Chinese... most of whom don't speak English. The ship no longer caters for westerners with the food being predominantly regional Chinese cuisine. This is not what we expected on an international cruise liner. There was no early or late sittings for dinner and you have to queue up with 2000 screaming and impatient Chinese to get into even the buffet area. They give preference to the Chinese and we were consistently told restaurant full and come back later. We missed having several meals on board due to incompetent staff. The ship is now set up as a gambling ship with 5 casinos on-board. The entertainment was sleazy and included strips show that were for dirty old men. The shore excursions were limited, were only conducted in Mandarin and go either to supermarkets or pharmacy. We were told by staff not to go on excursions because it was not for us. This is the first time in our cruising experience that we were pleased to get off the ship!!! Read Less
Sail Date June 2016

Find a Cruise

Easily compare prices from multiple sites with one click