1. Home
  2. Cruise Destinations
  3. Asia Cruises
  4. Asia Cruise Reviews

803 Hong Kong to Asia Cruise Reviews

First off, the good news. Incredible itinerary with every port delivering an unforgettable experience. The bad news is atrocious food, brown water in the cabins for many days, and not much to do on sea days. We are not that fussy- ... Read More
First off, the good news. Incredible itinerary with every port delivering an unforgettable experience. The bad news is atrocious food, brown water in the cabins for many days, and not much to do on sea days. We are not that fussy- we're more concerned about itinerary than almost anything else. But with food quality highlighted by groaning warming dishes heaped with goop, there is a limit. Many people we met never went to the sit down dinners because they felt the menus were uninspired and the food quality not worth the effort. We would go to the Lido session first, eat what appeared to be healthy choices and take our chances with the dining room. For us, the opportunity to meet people from other parts of the world is important (over 50 countries!), so we were there for the company, not the food. The ship is pedestrian in design- clean, a bit rusty, and ready to be pedaled off. Having been on many other lines, this was a big disappointment. Entertainment was okay, not unusual for a cruise. They have cut a lot of corners. No flowers, no waiter shows, bits of lobster here and there, no animal towels in the rooms- and it shows. The staff was great and people tried very hard to please. Bottom line: the ports were great, the ship not so much. Read Less
Sail Date October 2016
We were disappointed with the general appearance of the ship. We chose this mainly cruise for the ports of call. We had previously cruised with Celebrity on Solstice and had read the reviews for this ship but read that there had been an ... Read More
We were disappointed with the general appearance of the ship. We chose this mainly cruise for the ports of call. We had previously cruised with Celebrity on Solstice and had read the reviews for this ship but read that there had been an upgrade recently and expected more. While we were disappointed in the ship the staff more than made up for it. Yes they tried to sell/upgrade drink packages and book specialty dining on first day but we had experienced this on other cruise line too and just politely declined. The embarkation in Hong Kong was very fast and efficient. We were on board in around 30-40 mins. This is a very big terminal with lots of walking before you get onboard. First impression was good in Oceanview Buffet but once cruise was underway the variety and quality of food was not very good. We are used to newer ships that have multiple food stations and it while they had different range of dishes it was very spread out in one line which made it very crowded at times. The main dining room also disappointed as it was showing its age and particularly around the back window wall. It seemed very dirty on windowsill at times. Food was not very good at times and the choice is fairly limited to previous cruises. Stateroom was very clean with plenty of space for our belongings (this was a 14 day cruise so I brought too much as usual). Ports of call were our main reason for choosing this cruise and overall we enjoyed visiting each. The only downfall was that many were a very long bus trip to get reach. First night was Hong Kong overnight. We had spent three days prior to cruise here so just took the free transfer to shopping centre. Next was Halong Bay/Hanoi. We did not visit Hanoi as we were told this was a very long ride and some other cruisers said it took four hours each way which made it a very long day. On the second day in Halong Bay we enjoyed a boat tour around the bay. At the Hue/Danag port we booked shore tour through ship, Hoi An on your own. It was a one and half hour bus trip but well worth it. Next stop was Ho Chi Minh which is two and half hours from port. We again booked tour with ship to city to explore on our own. We had seven hours to explore the city which we found perhaps a little too long. We visited all the main attractions in plenty of time. Bangkok overnight was next. Again we booked Bangkok on your own bus transfer. Three hours each way again made a long day but we had five hours which we found sufficient. ( we had visited Bangkok previously). Second day we went by shuttle available in port terminal to Pattaya and just looked around and had lunch. Last stop was Singapore overnight. This port is right in town and there are plenty of taxis, trains and tours available. If anyone is considering this cruise just beware of the long distance from port to destinations in some places due to the size of the ships they are unable to dock closer. Read Less
Sail Date October 2016
First of all, my husband and I are Elite Members on Celebrity, so have traveled on many of their ships. In fact, this was our third time on The Millennium. We chose this particular cruise for the itinerary, as we had not been to most of ... Read More
First of all, my husband and I are Elite Members on Celebrity, so have traveled on many of their ships. In fact, this was our third time on The Millennium. We chose this particular cruise for the itinerary, as we had not been to most of the destinations. We have also cruised on many other cruise lines. We have never had a problem with any cabin on any ship before and we don't tend to complain. We had no problem on our previous 2 times on The Millennium We booked a Veranda cabin on Deck 8. From the minute we walked in our cabin, it was nothing but problems. I took one look in the shower and found the shower unacceptable. The floor had cracked tiles that were dirty and moldy. Plus, it was dirty and moldy around the bottom of the shower. I immediately called downstairs and they sent management up to look at it. They agreed and told us it would be fixed the next day. I asked for a room change, but they said they didn't have one available. The shower was cleaned and fixed the next day. Our new friends we met on the ship had the same problems in their shower, only a lot worse. They even took pictures of the shower to show people. Management came up to their cabin also and they were immediately moved out of their cabin on Deck 7 and given a Cabin on Deck 8. Also, the bathroom is just very old. Still has a shower curtain, mirror steams up and no rod in shower to shave your legs. Ship has changed brands of their shampoo, conditioner, etc. and it is not very good. Cabin Steward never gave us any extra soap, shampoo, etc. unless we asked. Had never experienced that before. Millennium has also cut back to just 1 cabin steward, where we have had 2 for the last few years. Only having 1 cabin steward did not bother us. The shower was just the beginning of our problems. That was just Day 1. Day 2 - We had dark black water coming out of our bathroom faucet. Called management and they came to room. Said there were pipe problems. They brought us a 6 pack of water to brush our teeth. Day 3 - The wash cloths had holes in them and were paper thin. When I told my husband, he told me he had the same problem the day before, but hadn't said anything to me. I let management know about this also. I have never experienced paper thin wash cloths in any hotel or ship - anywhere in the world. This was totally unacceptable. Day 4 - We had no hot water and very little water pressure. Day 5 - The air conditioning didn't work all evening and night and into the next morning. Our cabin was unbearably hot. Day 6 - Had brown water all evening and night again. Brought us more bottled water. After Day 6 we asked for a meeting with management and we met with Antoinette - the Assistant Guest Relations Manager. I told her about all our problems and how unhappy we were. Of course she was apologetic and assured us everything would be fine from then on. At this point, she gave each of us a $200.00 certificate for our next cruise because we are Elite members. Day 7 - Once again we had brown water, the air conditioning didn't work in our cabin and now we had a horrible vibration noise in our cabin. Management came to our room and agreed the noise was horrible and would try to get it fixed. Still said they were having pipe problems. Day 8 - No hot water to shower - said because of the pipe problems again. Day 9 - Toilet wouldn't flush. Cabin steward couldn't fix it so they had to call a plumber. Day 10 - Horrible vibration noise again and this time the ship was turned off, as we were docked. The noise/vibration would start and stop. Now it has gotten to be 10:00 at night. We were dead tired after a long day on tour and another early tour the next morning. We called management to come and listen again, while my husband was already in bed. They couldn't believe how bad it was. They left and called us and offered us a different cabin to sleep in for the night. At this point, we were dead tired and told them we weren't moving. We got very little sleep that night. Day 11 - Vibration/noise stopped and then started again. I called down and asked to speak to Antoinette again. She didn't call me back and I had to call her two more times before she ever called me back on Day 12. Day 12 - Can you believe - no problems for the last couple of days on the ship. I told Antoinette again how unhappy we were and that I was going to be posting a review of all of this on Cruise Critic. At this point she told me she was voiding our $200.00 certificate that she had given to each of us. She told me she was now going to give each of us a $500.00 certificate for our next cruise on Celebrity, which she did. There were so many complaints on this ship regarding cabins. Our new friends each received a $350.00 certificate because of so many problems in their cabin. My husband talked to a couple in the elevator and they had each received a $250.00 certificate. I think the ship was giving money away left and right. Internet is very slow. It basically didn't work in our cabin. Much better in the public areas. Tours were fine - except way too expensive as they always are. Dining Room - The food was average - not real exciting menu. We had an outstanding waiter who made our evening meals enjoyable with our friends - Hernando. Was very disappointed they didn't do the evening drinks for Elite up in the observation lounge. They gave each Elite member 3 drink tickets to use in any bar. It's not the same. We threw them away, as we already had the free drink package. We enjoy the get together in the observation lounge from 5 - 7 pm each evening and definitely missed it. Cruise Director - Steve Gayda is very good. We have had him before. The crew was very nice and friendly and tried very hard to keep all the public areas spotless. Entertainment - We would say the entertainment was average to a little above. The singers and dancers are very good and those kids work hard at putting on a lot of shows. The acrobat show was very good, until the woman fell to the ground from way up high and crashed on the stage. That was so scary and needless to say, the show ended. Stores - It's always the same o - same o merchandise. They need to get some new buyers for the stores. Bottom Line - We would never go on The Millennium again. Our cabin experience was horrible. This ship needs to be retired. We even heard a rumor from more than one person that this ship is supposed to be sold, but don't know how true this is, since it is already booked for the next couple of years. Read Less
Sail Date October 2016
By far the worst cruise I have been on. Finding a table and a place to eat is a battle . I even prefer to be working home than being on holiday on this ship . Too many people . The crew is overwhelmed. Food is poor. ... Read More
By far the worst cruise I have been on. Finding a table and a place to eat is a battle . I even prefer to be working home than being on holiday on this ship . Too many people . The crew is overwhelmed. Food is poor. Entertainment is not very good. Decoration looks cheap .Guest service is overcrowded. Each thing you want to do on the ship implies a battle and a queue. And a credit card. Service is poor. Every thing on board is made to make you spend more money . This is definitely the last time I have having a cruise with this company. I have cruising in Asia a lot of times ans this my worst experience by all mean. I would have preferred to stay home if I had known the truth about this boat . I have been cruising for thirty years and this is my worst cruise. So believe me ,better not using this ship . Read Less
Sail Date October 2016
I chose this sailing knowing Asia would be different. Royal has gone beyond that and made a ship and experience that is unfriendly to westerners. This cruise took me from platinum to emerald status, and I am disappointed it wasn't too ... Read More
I chose this sailing knowing Asia would be different. Royal has gone beyond that and made a ship and experience that is unfriendly to westerners. This cruise took me from platinum to emerald status, and I am disappointed it wasn't too pleasant. Check in was about the best part of the experience. The process was still chaos, as they don't tell anyone you need copies of your passport to board the ship. RCCL provides a single copy machine for 3000 guests, who are mostly 50+ year old Asians, to copy their passports. Needless to say, it is a long wait to get copies. The staterooms were ready on time. I was booked in 6648, a single occupancy balcony stateroom. The room itself is great! I cruise solo many times, and for the price, it is well worth it. The balcony is huge on this particular room, probably bigger than the room itself. What I did not understand, is you get 2 chairs. That is it. No table, no lounger. Seems like a waste. Food was extremely disappointing. Bland, no variety, and in some cases, downright awful. On embarkation day, went to windjammer. This was the only day they offered honey stung chicken, and it was not on the room service menu like normal. They had it in chicken tender form. As I bit into the first piece, I was shocked (painfully) to discover a bone in the chicken, I want to say it was a rib. I nearly broke my tooth. The bones were literally chopped into the chicken in all the pieces. Beyond that, there was little variety. Both sides of the windjammer had about 3-4 entree choices that were repeated 4 times. The food needed salt, and I found the salt and pepper shakers were almost always empty on the tables. Seating was entirely inadequate. The Asians on board would eat, then sit and occupy the table for an hour after their meal. They made announcements multiple times for people to leave their table after they were finished, but everyone would sit there and read books or drink tea for an hour after they ate. Because of the weather, the Kung Fu noodle shop was closed most of the time. I am not sure why they made the location of it so its availability was weather dependent, but I was unable to try it. Sorrentos was greasy pizza, the crust was soaked with grease and it dripped from every slice. I bought some macaroons from the coffee shop. Worst 6 dollars I spent. I love macaroons, but these were stale and I am confident they were either not made fresh on the ship or were several weeks old. As far as entertainment, don't expect much you can enjoy. There was a comedy show that was mediocre. The rest of the shows were canceled due to the weather. Not sure why they rely on so many performance type shows that are so easily canceled. The casino is awful. Overcrowded and EXPENSIVE! $25 minimums on 3 card poker, texas holdem bonus and blackjack. Let me tell you what the biggest BS about that is... the guy sitting next to me playing texas holdem hit a royal flush. Betting $25 minimum, his payout should have been $12,500. Instead, RCCL has a policy that they payout no more than $10,000. I believe if the min is $25, the min that should be paid out is the best hand at $25 bet. He was very angry and rightfully so. I was angry for him. They had a single $6 minimum blackjack and 3 card table that was only open during the late night hours. They instantly filled up. There were no slot or blackjack tournaments despite being advertised in the planner. I did have some good luck on the slots, hitting a $1900 handpay. BUT BEWARE! RCCL has now adopted a new policy of collecting tax on Americans and giving a W2G. This makes no sense. Shore excursion offerings were terrible. They offered 2 options in each port. In Okinawa, they had to dock in the cargo port, so you had to be shuttled to town. RCCL instituted a meaningless ticket process where we stood in a long line to get tickets for the free shuttle. It was meaningless, because when it came time to deboard, they did not collect nor even check the tickets and it became a disorganized free-for-all. I had an excursion booked back to the airport in Hong Kong. It was canceled due to a lack of bookings. I was left stranded to find my own way back to the airport. Fortunately, Hong Kong is easy to navigate, and I highly recommend the Airport Express train. Guest services was a constant nightmare. Not sure what everyone needed, but the line consistently stretched into the main area of the ship almost day and night. They need to staff it better, as I only ever saw 4 people up there. Other notes: -The phone in the room only speaks mandarin when checking voicemails. It is impossible to check voicemails. -There is no kleenex tissues in the rooms. No spot for them in the bathrooms. -North star was constantly closed for bad weather. Seems like a gimicky waste of space anyway. -The maintenance and cleaning you normally see on ships was not happening on the Ovation. Balcony glass and rails, as well as decks had dirt and salt all over them. -Ice cream machine by pool was consistently closed. No posted hours, and was random when it was open. This is HUGE: The hot tubs were NOT HOT! The water was a disgusting luke warm temperature. Unusable and unpleasant. Read Less
Sail Date October 2016
We chose Holland America as were impressed with their publicity and thought we would like a little luxury as the cruise lasted for 24 days. Embarkation was the first disappointment as we were not given any cabin number unitl we booked ... Read More
We chose Holland America as were impressed with their publicity and thought we would like a little luxury as the cruise lasted for 24 days. Embarkation was the first disappointment as we were not given any cabin number unitl we booked in due to us paying extra for a balcony suite. We were also told that we would have to take our own luggage aboard and were not even assisted when onboard. The cabin was a good size however the drains on the balcony appeared to be blocked which caused the balcony to flood during rain and in a reasonable swell. Although notified of the problem they tried to rectify the matter once and then ignored it completely. Meals were basic and if you wished to dine in the Rotterdam Restaurant there was a wait of between 20 to 30 minutes before you were given a table. There was not Captains welcome aboard for new guests or any introduction of senior staff members. The ship berthed in ports which were some distance from our intended destinations and guests were charged for shuttle services except where the Harbour Authority supplied these. There was approximately a 2 hour bus trip from the port to Saigon and bangkok and appeared as though ports were a cost cutting exercise. Tours arranged by the ship were very expensive and it was a lot cheaper to obtain a taxi at the wharf plus the drivers had a better knowledge of the areas. Very little information was given by the ship to guests who wished to visit areas independently and very few maps were available of the ports. Life boat drill was poorly organised with very elderly people having to stand on the deck for approx. 30 minutes. The internet was not only very expensive but was unreliable and often dropped off line for no apparent reason. Generally the ship was poorly run and could be compared to a floating hotel without the service however everything on the ship appeared to have an extra charge if you wanted anything other than a room, meals and entertainment. No fruit in room as advertised in their publicity. There was no free water in the suites and the ships price for water was over four times the charges from shops on shore. A few staff were excellent however many were not really concerned about their guests which is possibility a training issue. If you are a loyal Holland America cruiser don't bother to pay for a better suite as this will not get you any better service. A very disappointing cruise and have cruised with other companies and received much better service. Would not recommend Holland America if you wish to have a relaxing and enjoyable cruise Read Less
Sail Date October 2016
Cruise companies must recognise that the world has changed and even grey cruisers are used to unrestricted free internet access. The issues concerning internet access spoils what ought to be a relaxing experience. First cruise, so ... Read More
Cruise companies must recognise that the world has changed and even grey cruisers are used to unrestricted free internet access. The issues concerning internet access spoils what ought to be a relaxing experience. First cruise, so impossible to compare to other ships or companies. Ship was about two-thirds full, so no queues and easy access to all facilities. Very relaxed. Most people go to bed at 10.30pm, so little night life. The extremely high cost of drinks might be a contributory factor. They made an error in what time to meet me at the airport, thought l should have arrived earlier, took quite an effort to persuade them to fulfill their responsibility and take me to the ship. However, the agent was extremely pleasant. All staff on the ship were polite and helpful. Food was excellent, as was the service in the Lido buffet and Rotterdam dining room. Not a lot laid on during days at sea to facilitate contact between the customers. I traveled alone and felt that the company did not recognise the needs of single passengers. The open dining facility in the semi-formal Rotterdam dining room meant that l was able to meet a wide and interesting range of people. Mixing with the elderly clientele that Holland America appeal to, was perfect for me, so the company would be high on my list for any future cruise. Read Less
Sail Date October 2016
It was a last minute decision to go on a cruise and this was the only one available. We booked two days before embarkation and arrived in Hong Kong the night before departure. The ship was beautiful and the staff very friendly. Although it ... Read More
It was a last minute decision to go on a cruise and this was the only one available. We booked two days before embarkation and arrived in Hong Kong the night before departure. The ship was beautiful and the staff very friendly. Although it is a French speaking ship, English was well catered for, with all crew bi-lingual. Announcements were made in French then repeated in English. This being our first cruise, we cant really make a comparison with other lines but we enjoyed the experience. There were other folk that seemed to be cruising experts and had been on many different boats; they had mixed reviews of our ship and line. One common complaint was that the food on board was not really up to standard for a 5 star cruise line; I agree. There were two restaurants, one buffet and one fine dining. The buffet was average and really only cafeteria standard, the choice was limited and food quite unappealing, with pretty much the same every day. The a la carte was naturally French cuisine and also limited. Quality in the fine dining restaurant was better than the buffet and the wine choice ok. The buffet wines were unacceptably poor quality. Entertainment on board was limited but pleasant, with singers and dancers and a piano player. Personally, I was happy with that level of entertainment and really, it was not a large ship, so one would not expect entertainment extravaganzas. Drinks and all food on board was included in the ticket, which was good. Excepting the wines in the buffet, the drinks selection was really good, with beers and quality spirits included; I like scotch and there was a very acceptable single malt in the choices. Any premium spirits or wines were charged for. Passenger demographic was mainly French with about 25 Americans and 15 Aussies on board. Everyone got on fine and we socialized with all groups. There were not many kids on board but they were very well behaved and the crew catered to and entertained them. I would guess the average age on board was around 45 - 50, hence, no disco....thank God. We have discovered that we like cruising, so we will go again soon and would very likely choose a Ponant cruise. Read Less
Sail Date October 2016
This was our fourth relatively long cruise aboard a HAL ship. The general hotel function was fantastic as usual with good food and very friendly/helpful staff. Our Vista Suite with verandah was kept neat, tidy and clean by hard working but ... Read More
This was our fourth relatively long cruise aboard a HAL ship. The general hotel function was fantastic as usual with good food and very friendly/helpful staff. Our Vista Suite with verandah was kept neat, tidy and clean by hard working but very friendly stewards. Evening shows were in general highly entertaining. However, the services/prices on board had declined, e.g. no longer any lectures during sea days, Pinnacle restaurant extra price was suddenly $ 35 instead of the customary $ 20, bar prices even increased by $ 1 during this cruise and appetizers were not of the type that should go with drinks. Prices for excursions had become absurdly high. The gravy on any cruise is the approach and arrival in ports during (early) morning daylight hours but on this cruise and all too often we were already tied up at quays before dawn. The so called "Hotel service charges" are hidden extra costs and should be included in the advertized overall cruise price. Read Less
Sail Date October 2016
Just came back from Hong Kong. OK the ship is tired, the food has been better but the entertainment was good. Anyone who makes my bed, cooks my food and washes the dishes I love. What about the lovely girls who keep the public toilets ... Read More
Just came back from Hong Kong. OK the ship is tired, the food has been better but the entertainment was good. Anyone who makes my bed, cooks my food and washes the dishes I love. What about the lovely girls who keep the public toilets clean. Always around bless them. They are the ones I tip. Keep RC coming to Brisbane. Just put a wharf the other side of the bridge and bus us from Portside! We have substantial cruising experience, and go on several cruises each year. We love the trivia section, but please assign the trivia session to staff who can speak English. James is absolutely first class as a trivia presenter. I don't need to tell you that trivia is very popular. However, Schooner Bar is too small to accommodate the crowd comfortably. Crown and Anchor is much better. We would also like to express our appreciation to Laura Martinez for the great hospitality she and her staff in Diamond Club provided. A lovely lady. Read Less
Sail Date October 2016
Whilst we enjoyed the cruise - new places - new people and warm (too hot) lol weather, many aspects were disappointing. I would suggest mainly due to bad management. This was our first cruise with RCI and from what non whingers had ... Read More
Whilst we enjoyed the cruise - new places - new people and warm (too hot) lol weather, many aspects were disappointing. I would suggest mainly due to bad management. This was our first cruise with RCI and from what non whingers had suggested previously had high hopes. Day 1 - missed out on lunch as we were advised that we would not be boarded until 5pm so rather than sit for an anticipated 3 hours in the terminal changed our transfer. from 1.30 to 3pm. When we got there the terminal was all but deserted as everyone who ignored the timings were just boarded when they got there!! Quote RCI "Beverage & Wine Packages: It is not truly a vacation until you have a fruity drink with a tiny paper umbrella in your hand. Start enjoying your vacation with a refreshing beverage the moment you get onboard by reserving a beverage package." On route to a bar we passed the beverage package sales person and just asked what I thought would be a simple question and really didnt get the answer I expected. Me " is there a list anywhere of what drinks we can have on this package - which wines and what other drinks/coffees. RCI Drinks package specialist " That package is no longer valid for wine, beer it is now only a soft drinks package" 40 minute wait at customer services who just said the advice was incorrect and yes we could have wine and beer Oddly? they didnt ask who had given the "Soft drinks only" line my feeling is that the whole thing was engineered by RCI - They had told the drinks package sellers to say what they said. The bar "menu" in anchors aweigh had 3 intriguing cider type drinks unfortunately bar staff had not heard of them? Dinner Romeo & Juliet - First night dinner was terrible food and service (Other reviewers have said that food was good and it was brought in containers from the US.) In this case many containers were left in the dock in hong kong and at question time it was admitted that the beef was not very good as it was from China. Variety and quality of food in R & J was poor compared to other MDRs. Fish referred to in the menu was always "not available" and was substituted by another. Service was variable - one night took 2.5 hours we were not offered bread and plates were removed one at a time and taken to the station. A few days into the cruise we eventually found a table with delightful, efficient, friendly and entertaining waiter and assistant, (Tu and Joy Lish) so we just turned up there every night. Table for 10 usually only 8 of us and our team made sure we were never late for a show. This was the only table we used where between courses the crumbs were removed with a knife Talking of the shows - these were poor productions by the rcci singers and dancers compared to others we have seen. Some of the "brought in" acts were good 3? very good and one was dire. Not sure about the centrum as a venue not enough seating or standing room for that matter and if lucky enough to get a seat couldnt see much that was going on. Day 2 - (no I am not doing a day by day whinge) Went to the first lecture on Chinese art we gave up after 20 minutes of the presentation system not working or the presenter not being able to operate it and didnt bother with the rest after that. This was followed up in the afternoon by a "Shore Excursions information talk Ports of call in asia. " On other cruises we have found these very useful - details and pictures of what you will see on excursions and what to do in port if you are not on an excursion. This was sadly lacking as the talk was delivered in very poor English and was simply read out from the description on the Shore excursion sales info. Fairly clear the presenter had not actually been to any of the places. Also on other cruises we were given small maps with directions and main places of interest the day befor the port so you could plan a route. ( if only to the nearest bar) Although expensive we enjoyed the classic excursion to Manilla guide was very informative and English very good. Excursion to the underground river. - One mad dash there and back- guide was useless gave no information or commentary (unlike others) gave one answer to a question from the people in the front seat and didnt even bother telling it to anyone else. Pointed us to the boat waiting area - didnt accompany us. On to the hotel for lunch pointed out the dining area and left. The boatman was very good had his own commentary additional to the electronic one. I will say nothing about the poor tendering arrangements as this may or may not have been controllable however the system for issuing the van/ coach tickets seemed rather complicated- this was made worse by the dispatcher not being able to pronounce sticker and ticket with sufficient clarity to distinguish the difference. Other problem areas - we enjoy quizzes and whilst there were many the team was not at all organised. The questions were not properly prepared in advance at least twice we had the same questions, and on 2 others the printing was incorrect. On sea days the schooner bar is too small to accommodate quizzes and the venues kept changing after people had complained. We know its meant to be fun but even so, well organised fun is better. The schooner bar and centrum were also used for crafting and dancing and participation games but both were far too small. Last and least : Future Cruise team - make an appointment? anyway I noticed that no-one was waiting and it looked like they were finishing so I hung about to ask a question to see if I wanted to make an appointment. Next appointment came in and I asked if they minded me jumping in front of them to ask my question and it was not a problem. Future Cruises however seemed taken aback at such an idea, but I asked my question anyway. Did they have any details of the cruise to Barcelona on Lots at the end of its days in Australasia. The answer came back that they were taking no passengers on that cruise. ( I wear hearing aids in both ears and bearing in mind that the answer was delivered in a very heavy chinese accent I rephrased the question in case I had misheard. Something like - so the ship is sailing back to Barcelona without any passengers? The second reply simply confirmed the first so I just gave up. Thinking about it perhaps they meant that whilst it was a future cruise that would have passengers and it was within the onboard future cruise offer period this was something else that RCCI were not going to honour. As the ship has been sold I cant see RCCL taking much note of anything regarding the vessel but there was nothing wrong with the vessel or the crew but the lack of organisation and supervision of the crew (75% new to the ship I understand) meant a lot of people were less than pleased with the overall cruise.experience. Read Less
Sail Date October 2016
Went on this cruise for our anniversary and my wife's birthday, what a disaster! We flew 10000 miles total to start the cruise, booked over $1100 in shore excursions months ago, and were very excited to be going. Took our passports ... Read More
Went on this cruise for our anniversary and my wife's birthday, what a disaster! We flew 10000 miles total to start the cruise, booked over $1100 in shore excursions months ago, and were very excited to be going. Took our passports away in Hong Kong without any prior notice, scrambling to get at least photos of them as they rushed us to the next waiting area. First few days ran out of foods, water, ice, coffee, juices, soft ice cream, and on and on! After 10 days, no changes. First big tour we had paid for was canceled at 11pm the night before. No call or notice, just happened to read it in the room daily information paper. Took the $and put it in the on board account rather than the credit card we had paid for it on. The second port was a very bad snorkeling trip, in one of the most beautiful places to visit to see underwater life. A roped off spot with nothing empressive to see. The third spot,bali ,we were told we couldn't leave the ship until after all the tours through the ship were gone, we got to port and were cleared by customs by 7:30am but can't go to shore until almost 11am! Then when returning to the ship we had to wait for 2 hours to get back on board. This was on day 8, still empty ice cream, ice machine, water, juices machine, coffee, food still running out all the time, front guest services desk just doesn't seem to care, ask a question about anything and you will get a different story from each person behind desk, usually none of them is the truth or right. Shore excursions desk the same, both very abrupt and of no help. Now when we got back from shore we're left a message that or great barrier reef tour has ben canceled also! $600 paid months ago not put on my c card, but in ship credit. Everyday has been another battle with one of the two desks. If we try to get another tour we're told it's too late they're sold out. Also it is average 30 min + wait to get nowhere with them. This is a very short list of the problems we, and hundreds of other passengers, if not 10 times that are encountering daily. I would not have believed that RC would be this bad.and along with all this they keep pushing for you to book another cruise in advance. IN SHORT, Do not book with this company, or at very least, legend of the sea. RATING . 000000 Read Less
Sail Date October 2016
This was our first cruise, and my husband and I did it with 2 other couples. We spent 3 days in Hong Kong, before boarding the ship. It was easy to get on-board, although a little slow. We were provided with cold water whilst waiting to ... Read More
This was our first cruise, and my husband and I did it with 2 other couples. We spent 3 days in Hong Kong, before boarding the ship. It was easy to get on-board, although a little slow. We were provided with cold water whilst waiting to get through the boarding process. We found the ship great. It didn't feel overcrowded, except for peak times, like eating in the windjammer, or lining up for tickets to go ashore. We were in cabin 2578 on deck 2, with a port hole, which was larger than expected. The cabin was roomy, with ample space for us to unpack everything. We loved the Sapphire dining room, and ate there most nights. We had My Time Dining, but booked a time each night and had the same 2 waiters and table. The food was good in there, and service great. The windjammer was ok, but very crowded and noisy, and the food was average, although there was a large variety there. There were plenty of activities going on throughout the day, but things like the trivia were often very crowded. The entertainment was very poor. We went thinking there were going to be a few cabaret / Broadway type shows, but this didn't happen. The ice show was good. The staff were all amazing. From serving you in the eating areas to passing you in the hallways, they were always smiling and greeted you with a friendly hello. They were only too happy to help out where they could. We booked all 4 excursions through Royal Caribbean. Our first shore excursion was Sanya, and it was very poorly organised. We had to queue up for bus tickets for over 40 minutes, then get of the ship and taken to Chinese immigration for another 30 minutes, before finally starting our tour. In the brochure it was advertised as a morning tour, but was done in the afternoon as this was when they got into port. By the time we reached the village, the cultural show was half over and most of the displays were closed, so we were lead through them and had it described. The air-conditioning and fans had been turned off in the display areas, and it was incredibly hot. We had our meal and then straight back to the bus, missing out on the pearl museum, which was one of the reasons we chose that tour. Our next tour, Nha Trang, we had to be tendered on and off the ship. Our Nha Trang tour was slightly better organised, however, we did the river cruise that consisted of 10 minutes on the river, a short shore tour and then another 15 minutes back on the river. We went to a temple, and were left there for 90 minutes, we had seen everything there after about 30 minutes. We arrived back at the wharf at he allotted time to be tendered back to the ship, only to have to wait in the direct sun for 90 minutes, waiting for the tenders to come. This was unacceptable. We did both days tours in Ho Chi Min, and these tours went very smoothly. My husband did the Cu Chi tunnels on the second day, and found this tour very informative. Well worth the effort. We had an enjoyable cruise, and will probably look at doing another one in the future, but not for a few years. One thing we didn't like was the way they test your credit card by applying charges and having them as pending for 5 business days. We had three charges added as well as our sea pass charge, and had to wait to get it removed. Also, check your sea pass account daily, as we had 2 drinks added to it twice. Read Less
Sail Date October 2016
We chose this cruise to celebrate my husbands retirement having previously holidayed on the Brilliance of the Seas. ..Oh dear!...this was definitely the most disappointing adventure so far! The ship was sooo overcrowded and we had to queue ... Read More
We chose this cruise to celebrate my husbands retirement having previously holidayed on the Brilliance of the Seas. ..Oh dear!...this was definitely the most disappointing adventure so far! The ship was sooo overcrowded and we had to queue for absolutely anything and everything. Guest relations was understaffed and the queues lasted hours, then to deal with poor untrained staff..a complete nightmare. The Windjammer cafe was akin to a busy canteen with people struggling to find a place to sit and eat the low quality food in cramped conditions. Really bad was having to queue to get a mug of hot water from a staff member then to make your own tea with a tea bag.....and don't get me started about the untrained bar staff serving cocktails in pint glasses!!...The entertainment was dire (except for the excellent ice show).. All in all Butlin's on a boat and not for the discerning cruiser! Read Less
Sail Date October 2016
Before taking this cruise, I read up on the reviews of the Voyager especially the last repositioning cruise it did and was really worried about choosing this cruise. But went for it anyway as we never taken the ship nor did a repositioning ... Read More
Before taking this cruise, I read up on the reviews of the Voyager especially the last repositioning cruise it did and was really worried about choosing this cruise. But went for it anyway as we never taken the ship nor did a repositioning before. Embarkation: The port of Kai Tak Cruise Terminal where the Voyager was docked is located on the old Hong Kong Airport, which is literally out of place and not reachable via public transport. We reached there about 10.30am, drop our luggage and watch it go into a hole on its first step to the ship. Apparently, there wasn't any queue as we headed to the check in desk, though we needed to fill in some health forms. Knowing we needed photocopies for check in, we printed them in advance at home and everything went smoothly. There was no line at check in and we were surprised they allowed us to board the ship before 11.30am. Cabin: We had the new Panoramic Ocean View cabins right in the front of the ship, where they added this new area onto the ship. These had some of the best views of the bow and the front view, though not in a favorable part of the ship depending on your needs. The spa was just right outside, and the pools were in a convenient position. The cabin was well maintain throughout the cruise by our stateroom attendant Alzy who kept it clean and made different towel animals every night. However, i felt that he just did enough, and wasn't on par with the different other SA on our previous RCL cruises. As with every other cabins in front of the ship, the cabin vibrated during the day and night, but not so heavily as to disturb our sleep. Dining: Windjammer as RCL called their daily buffet is somewhat sort of food that you can find in your cafeteria back at school. And not just the food as well, but a daily horde of speciality restruant guys prowling every day just to find a target to book on the paid restaurants. The food however, It's just that the variety has more than just the usual. It has carved meats, and ribs for lunch and dinner, lots of cakes and deserts every day. The menu stays the same throughout the cruise as if it is permanently there. The quality of the food is average and yes some of the food items were cold and tasteless. But some were above average. Particularly like the cakes and the pudding. It has an omelette station as well! Main Dinning Room. It serves different type of food everyday, and the menu does change everytime you go, be it lunch or dinner. However breakfast stays the same. During morning breakfast, they are open though its in a buffet style and limited choices.Food quality was better than the windjammer and the food was hot and tasty. Service though slow at times, we did manage to finish our food under 2 hours. Entertainment and Activities. There were lots of activites depending on on your likeness and comfortablity level of doing it. From rock climbing to flow-rider which was well attended to the daily activites like trivia and Dreamworks parade along with crazy sales along the promenade and disco parties to nightly live singing, you probably wouldn't get bored.The Royal productions were great as usual, so was the Ice show which was spectacular. Mitch the criuise Director was rather funny and he kept up the atmosphere! Service: Service was pretty average to poor on this voyage. Heard somone queing up at the shore excursion desk for almost 2 hours. There was always long queues at guest service and the main dinning room during peak hours, and the crew though tried their best, just wasn't enough to please everyone. Bascially the crew was just lacking in the motivation to go out to WOW. Talking to the cew revealed that they had a shortage of crew and most weren't happy doing really long hours with little sleep. Disembarkation was quick and fast and we left the ship even though it wasn't our timing yet but they called it anyway. Furtheremore as we were Singaporeans so we had the automatic line, found our luggage and got into a taxi in less than 20 mins. I gave 3 stars is due to the service shortfall while at Sanya and the visa issues that Royal Carribean should have known beforehand. Furthermore, last night fiasco at the My time dining is to held reponsible by the MDR crew on their lack of service. Things went really slow on the last night and glasses not filled up while crew members seem as if they wanted you out immediatly. Issues with shuttle tickets were also evident. Sanya shuttle tickets were not called and everyone was just waiting there clueless to the situation. Some of the ship doors were also not working well and you could tell the Voyager was really ageing badly. Ports: Sanya: Nice city, but horrible port and immigration facillities. Nothing to do on Phoniex island. Docked at a port still under construction! Can you belive this? 5rmb each to get out. Nha trang: Nothing to do at the port, another our of place, far from the city port. Unless you want a boat ride or a cable car ride to Vinpearl Island, buy some seashells, bottles of preserved animals and overpriced coffee. Stay on the ship or join the tour. Ho Chi Minh: Container port with a 2 hour drive to the excat city itself. Pretty desolate and unless you admire containers after containers and barges with containers, take a ship tour or organise one yourself. Overall, this cruise was definatly not one of the best cruise I have taken with RCL. Is that little small things that RCL should have gotten it right but did not. However the thing to note is that RCL don't do it like they do it in the Carribean. If you want the full experience, head to the Caribbean and take an RCL cruise. Read Less
Sail Date October 2016
Went on a 8D7N fly cruise from Hong Kong and back to Singapore. Flight from Sin to HK, included in the package, was on Cathay Pacific which provided an average service. Check in luggage was fast, no queue (probably because we reached the ... Read More
Went on a 8D7N fly cruise from Hong Kong and back to Singapore. Flight from Sin to HK, included in the package, was on Cathay Pacific which provided an average service. Check in luggage was fast, no queue (probably because we reached the terminal around 3pm where many passengers already check in). There was not much queue at the check in counters. The whole process was fast. We stayed in junior suite, 6394, hence no priority in check in. The terminal was large, so except a fair bit of walking before reaching the cruise ship. Got sea sick the first night (there are medicine available at medical centre free of charge). Pre-booked the internet via my cruise planner, which was cheaper than onboard. Access code was found in the room, together with our pre booked shore excursion tickets when we arrived. There are light snack available at Cafe Promenade prior to ship sail. Ship sailed off at 5pm with some dance at the poolside. Went for dinner at deck 5 (pre-booked My Time Dining). Strongly encourage to pre-book (at least 3 days before sailing) to avoid the Long queue at guest services and reservation counters. Servers Joseph and Ketut served us for almost the entire trip. Great service, and was able to remember our preferences after 2 nights. Luggage was delivered by time we finished dinner at 7+pm. Shore excursion at Sanya: As we would be docking Sanya on day 2, there are reminder in room that payment of US$25 for Visa. If need waiver, need to queue at Guest service centre, which resulted in snaking queue. guests also need to collect tickets for shuttle bus (complimentary) from ship to Sanya immigration. Please go early if u want to get off the ship earlier. Priority given to guests on ship's shore excursion. Waited for nearly 2 hours to get off the ship and finally clear the immigration. We had booked our own private driver (booking@delightcar.com) which cost US$100 for 6 hours. We visited Nanshan Temple, which was closed by the time we reached at 5pm; we only managed to go in to see the Guan Yin by the sea, which was worth the travel. Shore excursion at Nha Trang: As the cruise ship cannot stop at the port, the cruise provide small ships to send us to the port. Similarly, need to queue to get queue on the ship. Much of the information were not announced, please check with the staff for latest info. We managed to get onto the first tender, which means we have more time at shore. Please note that u need to be able to walk few steps to be able to get onto the tender, as there are stairs. We booked a private shore excursion (dung Pham tours), US$60/pax for about 8 hours tour. Highly recommend as it was better than the shore excursion by Royal Caribbean. Lunch was included. Shore excursion at Phu My: The last stop is at Phu My which is a commercial port. Nothing to see there except few stalls which sell Super mark-up items at least 2-3 times more ex than Ben Thanh market. Booked "Saigon on your own " shore excursion with Royal Caribbean. As we were first few to get off the cruise ship, waited for about 45 mins for other passengers before bus can depart. Travel time is about 2 hours to Ho Chi Minh city. Went to Ben Thanh market for shopping, massage and manicure. Prices are much cheaper than the cruise. Activities on the ship are flow rider, rock climbing, ice skating (limited hours open as they are closed for ice skating performance), Table Tennis, mini Golf. Please try in the early days of the cruise as there are more ppl queuing towards the end of the cruise. We are also entertained by the daily performance and movies. Out of the 7 nights, there are 2 formal nights and most really dressed up! So bring at least a set of formal clothes. There are Photographers who will go around to take your pics. They have photo package first 3 days, u can consider taking as photos are charged at US$20/pc. Dined at deck 5 (for passengers on My Time Dining). Food was generally quite nice except the first day. Also tried windjammer for lunch and breakfast, but prefer the food at MTD. Lunch and breakfast at main dining room is ala carte, we shared table with other guests. Breakfast at cafe promenade was limited to sandwich. We are greeted by the warm hospitality of the staff in the cruise. Despite the cruise having 3000+ passengers on board, we don't have the feeling of overwhelmed by people, except during shore excursion. It was our first cruise and a great experience. Read Less
Sail Date October 2016
It is a large ship. The check-in took over an hour & half. Due to the fact we had not been told to bring a copy of our passports. Otherwise ok. The ship itself is quite impressive. Very clean & some great friendly staff. A few ... Read More
It is a large ship. The check-in took over an hour & half. Due to the fact we had not been told to bring a copy of our passports. Otherwise ok. The ship itself is quite impressive. Very clean & some great friendly staff. A few issues- guest services queues up to 1.5 hours only 1 or 2 people at the most to help you. They do not have a money exchange desk so you have to use the guest services. The only time we didn't queue was 2.00 a.m. You do not get coffee in your room we asked they can only provide tea. Seems very silly as you have a kettle in your room. It would be a good idea to have some sachets in your room we did ask but was told "no only have tea" When you are going on an early start it would be good to make a coffee before you leave your room as sometimes you can queue quite awhile in the restaurants. The first time we went go on our first excursion it was total chaos 2 people only were issuing bus tickets. People were queueing on the stairs & all the way from the top of La Scala to the bottom, people were pushing & shoving it was dreadful. Some people had small children & babies also some people were disabled.This should not happen. No staff to help or advise. All different trips met at the same time & place. It needs to be more organised different times & meeting points Everyone was complaining. They blamed it on the Chinese immigration (this also took over an hour) but this was not the issue on the ship. I have never been in so many queues. A lot of wasted holiday time. It took nearly 2hours just to board the bus very stressful. The entertainment is quite good & varied. Meals also good. Ship itself has plenty to keep you entertained. Even has a high street with a pub. Worth upgrading the drinks package. Read Less
Sail Date October 2016
My husband and I are fairly new to cruising holidays. We have cruised with MSC, Carnival and Norwiegn. We chose RC mainly for the itinary and we thought we would be fine with RC having heard good reviews about them. WRONG!! Believe ... Read More
My husband and I are fairly new to cruising holidays. We have cruised with MSC, Carnival and Norwiegn. We chose RC mainly for the itinary and we thought we would be fine with RC having heard good reviews about them. WRONG!! Believe me...this is the worst cruise there is going. Every aspect was a total joke! Embarkation was lengthy, apparently you need a copy of your passport before you checkin...first queue of many! When we did finally get on board, we were told lunch was only available in the canteen restaurant. Oh my goodness, it was awful. The staff were so uninterested...we found a table eventually and it had mess all over it. I looked round for a waiter and the nearest one was stood looking out the window in a daze! I called him over and signaled that the table needed to be cleared! The service was non existent....the food was awful. Poor choice and of very poor quality. Whether you chose fish, meat or chicken, it was always dry and well over cooked. The main restaurant experience was dreadful. There was always a queue to get in, whether you've booked a table or not, you still had to queue. There were never tables for two available. I don't think we ever went to the restaurant without an argument of some sort. On the first evening we were shown to our table and I was hit straight away by an awful smell. Our waiter came over to us and apologized for the smell...he said they had had a leak from the ceiling and it had soaked into the carpet where our table was. The smell was awful. And it went down hill from there. The ship itself is horrible. Not only the layout of the ship...it's also very dated and shabby. Our balcony had lots of rust coming through the paint and the wooden rail of the balcony hadn't seen a coat of varnish for years! The toilets weren't particularly clean. The pool deck was shabby and dated. The bars weren't very efficient either. Every Pina Colada we ordered was different from the last. We enjoy trivia quizzes...on this ship they were just terrible! They always coincided with other events that were going on on the Promenade deck, which meant you could hear the questions! Not only that, they only seemed to have one set of questions because every quiz we went to, they were repeating the same questions! It was ridiculous! All the staff were hopeless. It felt like this was the very first cruise RC have ever done. A bunch of monkeys could have done a better job! The list of horrors is endless...I'm sure I've put you in the picture. We complained the entire cruise along with most of the other passengers. Needless to say, this was our first cruise with Royal Caribbean and most certainly our last! Read Less
Sail Date October 2016
We chose this cruise as part of a package going to Hong Kong, cruising China and Vietnam, then a visit to Singapore and then Dubai. THe cruise was the worst part and very disappointing. From embarkation where we were not informed that we ... Read More
We chose this cruise as part of a package going to Hong Kong, cruising China and Vietnam, then a visit to Singapore and then Dubai. THe cruise was the worst part and very disappointing. From embarkation where we were not informed that we needed a passport copy, resulting in a massive queue, to waiting an hour and half for dinner, after having a booking, then getting cold food - first impressions not good. And it did not improve - we were going on an excursion the next day - took 2 hours to disembark - when we got to where we were going - it was almost closed!!! Then when we got back to the ship there were no restaurants open - had to go either for a sandwich or pay to go for a burger!!! This was the story of the whole trip - I think in large due to insufficient staff numbers. After our first and second dinner disappointment we decided we would pay for the remaining 5 nights a fine dining package - a big mistake!!! Unfriendly service and the food at the very best was average! Frozen chips in a fine dining restaurant - I'm afraid so!!!! Not a smile to be had. There were a few staff who went above and beyond but on the whole very disappointing. there was no point complaining - the queues at guest relations horrendous and the staff held no accountability for anything. The buffet restaurant held nothing very appetising at all. A big part of a cruise for us is good food and fine wine - and we found neither on this cruise. When we got a glass of wine we never once got it served from the bottle - so most times felt what we ordered was not what we were getting. The excursions were another story!!! Trying to get the bus number and off the ship was a trial. The descriptions of timings - we were 7.5 hours for a return trip the Royal Caribbean description was 4 hours - and they blamed the Tour Company!!! A trip described as a 5 hour River Cruise - we were 20 minutes on a small craft!!! Would NEVER recommend Royal Caribbean to anyone!!! Read Less
Sail Date October 2016
Because it was good for all ages,it had lots to do for our grandchildren and great entertainment at night for young and older,We all had a great time as it is hard to get everyone free at the same time to go away.My husband and i had a ... Read More
Because it was good for all ages,it had lots to do for our grandchildren and great entertainment at night for young and older,We all had a great time as it is hard to get everyone free at the same time to go away.My husband and i had a balcony cabinwhich we really loved,we would leave the door open at night and go to sleep listening to the sound of the ship pushing through the water.The meals in the sapphire room where great and our waiter was really really good He did tricks for the children folded amazing things out of servettes, and magic tricks,he was great with the younger children ordering food as that was one of the things as grandparents we wanted them to experience, they all enjoyed trying different food types and being adventures. We all cant praise him enough. As a family we enjoyed every night the different animals made of towels a nice touch.We went to cupcake classes and the woman there was great very helpful and friendly, she seemed like she really enjoyed her job.I while on board purchased a work of art which i fell in love with to start with i was a bit worried but it did arrive around the time they told me and it is now on my wall and i admire it every day. Kids club was good wave rider arcade games, our 5 year old loved the ice skating. I can recommend the cocktails for me the pina colada won the day.The only thing which let it down was getting off and where we where taken disapointing,plus we didnt need to get visas for china priorvery expensive.We all had a great time and would go again Read Less
Sail Date October 2016
We wanted to have a little taste of Asia with the view of returning there if we enjoyed it. The ship was very nice and easily navigated on board. Unfortunately there is no bar at the back but plenty of activities for family and children ... Read More
We wanted to have a little taste of Asia with the view of returning there if we enjoyed it. The ship was very nice and easily navigated on board. Unfortunately there is no bar at the back but plenty of activities for family and children through to young adults. The queues on board for everything were disastrous - 2 hrs at customer service, 3 deep and waiting long periods for a drink at the bars with untrained people working. Many of the bars ran out of various wines and mixers. Tender at the ports was up to 6 hrs to get off the ship. Conflicting information from RCI including some being told to get visas and others, from the same country, having them supplied on the ship. On the positive side, the ship had a nice feel amongst the passengers and the staff did their best under difficult circumstances. Dining "My Time Dining" is NOT anytime dining. Two choices 5.30 or 8pm, the only difference with regular dining is that you do not sit at the same table with the same people. Chops Grille - the food was spectacula and could not be faulted. Main Dining room - not enough choice for special diet ie the only dessert I was offered was fresh berries (we did b2b cruises) 21 nights including in the specialty resturants. We did a private tour in Nha Trang and found it very informative and lots of fun. HCMC we did with the ship tour. We left the ship when told, to find that our coach had left already, fortunately there was another doing the same tour. I think this was caused by the people who insist on joining queues before their alloted time or pushing in, a lot of that went on and the crew never turned them back. A great party ship, lots of busy bars and entertainment at night time, although some things clashed with dinner. Read Less
Sail Date October 2016
The timing fit with our schedules and we were drawn to the destination. We have been wanting to visit Vietnam for a long time. We also got to spend a few days in Hong Kong before our cruise; it is a beautiful city, easy to get around, with ... Read More
The timing fit with our schedules and we were drawn to the destination. We have been wanting to visit Vietnam for a long time. We also got to spend a few days in Hong Kong before our cruise; it is a beautiful city, easy to get around, with lots to see and do. We like Royal Caribbean because we have finally achieved Diamond status and can enjoy the perks. The Diamond Lounge is on Deck 14 in a lovely location with good views. Although this was our first time on Voyager, we have sailed on her sister ships, Navigator and Mariner, and we have decided we don't really like this size of ship. It feels very crowded, and the interior mall feels more like a city than a cruise ship. But we do love the ice shows! Perhaps because this was a repositioning cruise and there were many staff changes as the ship moved from Asian itineraries/Asian clientele, to the Australian market, everything felt very disorganized. There was a long queue at the Guest Services desk most any time of day. There were no destination talks or enrichment lectures, no information about the ports we were visiting. The embarkation process in Hong Kong was atrocious. As Diamonds, we have priority check-in, but we had to queue for an hour before we reached the check-in area. Then, we were diverted to a separate line to make copies of our passports. Luckily, I always carry an extra copy of our passports, so I was able to skip that line and finally reach check-in. Then they took the passport, as well as the copy, which left us wondering, if they were going to take the passport and not leave us a copy, why not make the copies themselves on board and save the guests an extra step? There was also a lot of misinformation given on the website and to travel agents about documentation requirements for the ports. Some passengers paid a lot of money for visas they didn't need. We were told U.S. citizens didn't need a visa for Sanya; when we boarded, we were told we'd be charged $25 for one unless we booked a shore excursion. So we scrambled around at the last minute (and queued) to book a shore excursion. Disembarkation at Sanya was also terrible. All the guests going on excursions were scheduled to meet in the same place at almost the same time; we had gridlock that would violate anyone's fire safety code. It took us almost two hours to get ashore. Thankfully, they did better in the other ports. The first couple nights in the My Time main dining room, there seem to be problems seating the guests. There were long queues in both the "with reservations" and "without reservations" lines, yet we could see lots of empty tables, all set for dinner. Fortunately, the process improved as the week wore on. Other than the crowds and excessive queuing, it was a good cruise. There was lots of good entertainment, fun trivia games, pleasant staff, and delicious food. We disembarked in Singapore, where we have been several times before. We arrived at the new Marina Bay Terminal, which is now on the MRT--much more convenient than the last time we were there. Read Less
Sail Date October 2016
Voyager of the Seas - HK-Singapore 11 Oct (last Asian cruise of the season before heading down to Australia). This was our first RC cruise (good deal with 2nights in HK and Singapore - with a balcony room). Firstly - RC are ... Read More
Voyager of the Seas - HK-Singapore 11 Oct (last Asian cruise of the season before heading down to Australia). This was our first RC cruise (good deal with 2nights in HK and Singapore - with a balcony room). Firstly - RC are exceeding POOR when it comes to communicates re Visas - ports of call - Sanya (China) and Nha Trang / HCMC (Vietnam). With Sanya - RC couldn't advise any Australians on what was required - it was only at the HK embarking that we were advised that you would 1) need to join a RC excursion 2) go out alone - and get charged a $U25 visa fee or 3) get to guest services before 7.15pm on departure night and advise that you will not be going on anything - and that the fee stopped. This then caused an ALMIGHTY QUEUE FOR 1 HR PER PERSON at Guest Services !!! (* actually - every time we went past Guest Services there was a queue - mainly complained about the poor service - it was noted that there were fewer RC staff on this cruise !). Many whom had purchased expensive Chinese visas complained about this lack of information. With the Vietnam visa - RC Australia were advising via email that the Visa would be $U50 - WRONG - it was $U6 (RC taking a $1 'tip' on this one !!). Cabin - balcony on forward Level 9 - OK, enough space, bathroom was OK, nice shower. We didn't request room make up often - but found the 'practice' of folding clothing items by the room steward exceedingly 'strange' and awkward. Dining - we only used the Windjammer (the MDR menu was totally UNINSPIRING / BORING - sure, lets dress formal for some boring choices). Food in buffet - COLD. Reports were that they had issues with supplier in HK - but there was no excuse for food to be cold. (yes. I complained - cold baked beans / eggs at breakfast !). What is the point of having staff in the area if they are not checking the food temperature (gee.. just taste it to see how cold it was !). Food was uninspiring, bland Vegas buffet style. Some changes (country flavours) each day. The room temperature in the Windjammer was annoyingly HOT in the front sections - and cooler in the back. The drinks areas looked so temporary - you can't serve yourself - they ran out of 'packaged' orange juice on day 4. Constant promoting by staff for the 'overpriced' paid restaurants - reduce the price and we might have considered (but heard story from Roll Call member that they waited 45mins for just a drink - and they were the only other couple there !!). And what is with the size of the cutlery ??!!! RC needs to really examine why they have such heavy oversized knives and forks ? (not suitable for kids or elderly folk). The Cafe Promenade was used frequently - but there was something 'wrong' with the water on this cruise - can't recall a day without being gastro !! Drinks - nope - the packages are too expensive !!! Entertainment: Fair - unless you were into drinking and sunning. Several 3D films played - various hours - though one was played at 10.45pm (a tad late). An Australian comedian on the last night was... unfunny. The Dreamworks show was OK - but not enough space for the crowd. There really wasn't that much entertainment on at night. The TV shows in the cabin was on repeat after day 2 - can't they find or allow USB port access to allow us to play our own files ?? Promenade area: surely RC can find some better stores - honestly, why bother with Coach, Swarovski, and expensive watch shops ? Staff in these were utterly bored during the daytime. The sales : $10 - yep, chaos of people buying $1-2 made in China stuff. And then the bag sale - seeing $400 bags thrown around. Gym: poor - get rid of those old Life System treadmills and useless bikes / steppers. They are uninspiring. The Spin Cycles in the activities room were never used (something about the staff not being available for this cruise). Kettlebells - the lightest ones you can find - and weights area limited There is no additional air con in the gym (much needed !!). Spa services upstairs - just laughed at the prices !! Ports : - Sanya - don't bother getting off the ship. Tours are overpriced - and you really don't see anything doing something yourself. Port area is temporary - and requires buses to a long wait in immigration. Ship only stays late so that you get to see the lights on the port buildings. Save your $U25 (visa fee) and just watch the lights from the ship. - Nha Trang - RC don't really care if you don't have a tour organised. No information, just people getting out of the port and wandering around. We caught the No4 public bus (7000 Dong) into town - but its a chaotic bike place - we just caught the bus back and sunned on the ship. - HCMC (Phu My) - there is nothing at the container port - caught RC tour which is a 90 min bus trip into HCMC. Easy to walk around as long as it's not raining. Went to Sky Tower to get view. Overall - the ship is OK - there's always somewhere to walk to - as long as you don't need to be seen with a drink in your hand. The shops area is just boring - the food in the buffet is just bland and cold - the entertainment is OK but there's not really much to do. It was nice to catch up with the Roll Call folk on board - but RC have real issues with communications and a standard of food service. Read Less
Sail Date October 2016
Demarcation at HK was a fiasco, not enough staff on arrival with no welcome, very long queues for a piece of paper that could have been sent out in advance. Virtual screen worked only 1 day out of 7, despite repeatedly reporting. ... Read More
Demarcation at HK was a fiasco, not enough staff on arrival with no welcome, very long queues for a piece of paper that could have been sent out in advance. Virtual screen worked only 1 day out of 7, despite repeatedly reporting. Drinks package misrepresented at time of booking by planet cruise staff, so not directly RCLs fault but understand from a rock staff member that titling of drinks packages changed at some point- so an apparent lack of communication between agents/cruise company, if true and at the expense of the customer. Information both written and oral was contradictory and spent far too long most days queuing at guest services seeking clarification.Didn't meet anyone who was happy irrespective of their nationality from first time and world travellers and frequent users of RCL. We enjoyed the entertainment shows in particular the ice show and comedian. Second dining guests should be able to see a late night show, not one scheduled at 06:45 when you are getting ready for dinner. Inexperienced staff in sapphire dining room, waited 45 mins for our drinks on first night, but thank God for Josef rescuing the staff many many times and was exceptional. Food quality not always good, no apology from the chef who our head waiter called not at our request. Common experience of bars running out of certain drinks on the first few days - how can this be so, but symptomatic of some bar staff just making excuses. Trips we took were well organised by Saigon tours and good value. Sanya as a port was a waste of time, RCL find another port offering more. Chinese authorities were a disgrace, staff struggled to cope. Read Less
Sail Date October 2016
This was our 10th cruise,the first with the RoyalCaribbean and Voyager of the Seas.I have NEVER queued so much in my life on a holiday.The customer services counter had 6 positions,but only 4 were ever staffedat one time and in the evening ... Read More
This was our 10th cruise,the first with the RoyalCaribbean and Voyager of the Seas.I have NEVER queued so much in my life on a holiday.The customer services counter had 6 positions,but only 4 were ever staffedat one time and in the evening it was only 2 positions staffed.The staff were untrained and constantly having to consult each other as to how to proceed with the problems that they were to resolve.the minimum that i HAD TO WAIT WAS 35 MINUTES THE MOST WAS 50 MINUTES. The Saphire restaurant on our first morning had no bacon on display or croisantsand took forever to replenish them due to staff shortages,after this we decided to breakfast inthe Windjammer restaurant,unfortunately so did lots of others leading to more queues We had various arguments as British subjects, regarding our visas for Vietnam,and the charges for these,eventually thewe proved due to a print out from the foreign and colonaial office that we did not need a visa On excursions it was chaotic,on our trip to Ho chi Minh city,one crew member was telling us to enter the La Scala theatre where we would be issued stickers which would denote the number of the tour bus allocated to us.Six feet away from her another crew member was telling everyone that stickers were not neccessary,just go on any bus.Therefore, the buses were also in chaos ,the one allocated to us had left the shore with mixed badged and unbadged passengers On the trip to Sanya,Hainan island,China,the disembark time was changed from 2p.m. to 3p.m,as a result there was only 3 hours of daylight left,a nightmare for those on the excursions as it was dark for most of it. There was only 0ne gangway off the ship and it started on deck 8 and zigzagged down to ground level taking ages to get off and go through Chinese immigration control The food was bland,and the Windjammer restaurant was mobbed due to poor service in the Saphire restaurant After 9p.m. the only food available was in the tiny snack bar on deck 5,with the usual queueSNACK BAR ON LEVEL 5 THE CRUISE FROM HELL Read Less
Sail Date October 2016

Find a Cruise

Easily compare prices from multiple sites with one click