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2 Hong Kong to Asia P&O Cruises Arcadia Cruise Reviews

This cruise was a 20 day leg of a world cruise, from Hong Kong to Dubai and was our third cruise on Arcadia, sixth with P & O. The boarding process in Hong Kong was efficient and went very smoothly. One unfortunate aspect of this ... Read More
This cruise was a 20 day leg of a world cruise, from Hong Kong to Dubai and was our third cruise on Arcadia, sixth with P & O. The boarding process in Hong Kong was efficient and went very smoothly. One unfortunate aspect of this cruise was the itinerary change; we had booked this cruise because we liked the itinerary and although we had already been to most of the ports before we had not been to Muscat so were looking forward to going there, but instead of going to Muscat we went to Abu Dhabi. If we had known about the itinerary change at the time of booking we would not have booked a post cruise Dubai hotel, but we were stuck with it because we had none changeable air tickets. Acadia still went to Muscat but this was now on the next leg of the cruise after we had disembarked. P & O stated that the itinerary change was upon advice from the Foreign & Commonwealth Office regarding civil unrest in Egypt, so they cancelled visits to the ports of Safaga and Sokhna. Arcadia was due to visit these ports on the next leg of the world cruise, not the leg we were on, so we feel that P & O should have left the itinerary on the leg we were on unchanged!!! Internet research appeared to show that other cruise lines were still sailing to Safaga and Sokhna. Meridian Restaurant Owing to the noise level and rushed service in the Meridian restaurant we tended to have diner in the Ocean Grill. The Meridian is quiet at lunch times, but the food was not very good. Ocean Grill The Ocean is an oasis of excellent food and service, well worth paying the supplement to dine there. However it is possible that things might go downhill because an early dinner’s offer of a free bottle of wine. This has placed the excellent and very hard working maître d' and wait staff under great pressure and it is near impossible for the tiny galley to keep up with the all the orders. We hope this ill-conceived policy does not reduce the Ocean Grill's standard of service down to the rushed, bang it down service of the Meridian Restaurant. Wine Package P & O offer a wine discount package, however you cannot purchase a package in the Ocean Grill only the other restaurants or by telephoning the Wine Line. So I telephoned the Wine Line, the gentleman I spoke with informed me of the details and said they should have been a leaflet in the cabin, he confirmed that although a Wine Package could only be purchased in the main restaurants and bars it could be used in the Ocean Grill and East. As there was no leaflet in our cabin I asked if I could have one, and was told to telephone Room Service as they would deliver one to the cabin straight away. I telephoned Room Service, the lady I spoke with said that they did not have the leaflets but would get one from a bar and bring it to the cabin, it never arrived, so I went down to a bar and collected one myself. The Belvedere The food was not up to the standard of the equivalent Restaurant on Princess Cruises. Formal Nights According to the printed information we received when boarding there were going to be 5 formal nights on the 20 night cruise, however this information proved to be incorrect as P & O changed this to 4. We thought this was still too many as it was very hot. P & O might like to consider scraping formal nights and imposing a sensible dress code similar to Oceania Cruises smart casual? Shore Excursions The excursions ran fairly well, a few arrived back at the ship later than the scheduled times, I thought the coaches were a little overcrowded, although there were always enough seats, but very few spare. Immigration All immigration formalities went well with the exception of India. It appears that Indian Immigration Officers should have boarded Acadia in Malaya to process the passengers and crew during the transit between Malaya and India. However they failed to board in Malaya, and only boarded after the ship arrived in India. The passengers had to queue up the entire length of the ship and halfway back again. We were fifty minutes in the queue, ship's crew were going along the queue with cups of water and asking if anyone was feeling faint? This ridiculous immigration process meant that some of the shore excursions left an hour late. Considering the Indian Government charge a high fee in advance for visas, which are compulsory if you are going ashore or not, it was a very poor show. It is very unlikely we would ever book another cruise which included a port in India. Reception All the reception staff were welcoming and excellent at their jobs, well done the reception. Leaks At times when walking around the ship we noticed various buckets placed to catch water dripping out of the ceilings. We didn't know if the dripping water was because of plumbing leaks or air conditioning problems. One of the public area toilets was out of action for days whist the crew was trying to dry it out with a large blower unit. Laundry We used the laundry service 4 times, 3 times the laundry came back in the stated service time and once it was a day late. They charge extra for dress shirts, but they do not do a good job, very poorly ironed. Self-Service Launderette There are not enough self-service laundrettes, they are free of charge but are badly designed with only three machines in each and nowhere to sit. There were several arguments between passengers in the laundrettes, regarding taking other people's washing out of the machines. Acadia Cough We were on Acadia at Christmas, at that time a lot of passengers had what they were calling the 'Acadia Cough', in March and April the 'Acadia Cough' was still prevalent. Cabin B136 This cabin is located in a fairly quiet position Port side aft. It is located opposite a store cupboard but that was not bothersome, however just down the passageway there is crew staircase and it might be this that causes an occasional smell of cooking in the early mornings and evenings. Some of the cabin wall coverings have been patched (rather badly). The bathroom backs onto the bathroom of B134 and appeared to be better insulated for noise than the average cruise ship bathroom. The shower is over the bath, the shower attachment was rather worn and looked like it should have been replaced. One possible problem is noise from B140, the party wall between the cabins is rather poorly insulated for noise. Conclusion The ship is looking a little tired in places, but overall is not looking too bad. However I do believe that P & O are cutting corners to save a pound or two and overall things were not as good as they used to be. Read Less
Sail Date March 2015
As regular cruisers we chose our first P & O cruise for its exciting itinerary. Hong Kong to Dubai on a leg of the Arcadia World Cruise. The itinerary did not disappoint and there were some good features on the Arcadia, tea and ... Read More
As regular cruisers we chose our first P & O cruise for its exciting itinerary. Hong Kong to Dubai on a leg of the Arcadia World Cruise. The itinerary did not disappoint and there were some good features on the Arcadia, tea and coffee facilities in the good sized balcony cabin, which you do not get on many American Boats, good headline acts in the theatre, and our evening waiters were efficient. The problem was the standard of food which they were given to serve. The menu was filled with fancy descriptions but what was produced was reminiscent of school dinners. Universally sloppy the only thing with texture was the steaks which were as tough as old boots. A piece of salmon, one scallop and one prawn does not make for a gala night seafood grill, vegetables were either overcooked or stuck together. Breakfast in the buffet offeredplenty of 'English' fare but bacon and black puddings were swimming in grease and the one and only omelette station kept breaking down. We tried the main dining room for breakfast and found slow service and food not cooked to order, i.e. I asked for dry scrambled eggs and after a full 40 minutes got slop! To top it all the lack of finesse was astounding. We drink decaffeinated coffee and the best on offer in the main dining room was a sachet opened and poured into a cup in front of us then topped us with hot water. We tried, in some desperation, to get a decent coffee by paying for it in the coffee shop only to spot the staff putting the same sachets in to the cup, topping it up with frothy milk and charging us for a cappuccino. On complaining we were told 'everyone knows that P & O don't carry decaf coffee' There was a prevalent attitude of P & O can do no wrong or, if there was an obvious problem, 'It isn't my job'. This was particularly prevalent on the embarkation of tours, which were totally disorganised. Being a leg of the World Cruise we found that many of the passengers were very elderly and the atmosphere on board was almost depressing, with little activity in any of the evening venues other than the theatre. Musicians were playing but with next to no audience they looked board to tears, we fancied going to the disco on Abba night but were too embarrassed to dance as we were the only ones there. We felt quite sorry for these entertainers and were not surprised to meet passengers who said that they were ready for going home. We also met P & O die hards who said that Arcadia was the worst ship in the fleet. It was not all bad, but when the food is poor then the overall enjoyment of the holiday is compromised. Read Less
Sail Date March 2010
Arcadia Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 3.0 3.6
Entertainment 4.0 3.5
Public Rooms 4.0 3.9
Fitness Recreation 4.0 3.6
Family 1.0 3.6
Shore Excursion 4.0 3.4
Enrichment 3.0 3.2
Service 4.0 4.1
Value For Money 4.0 3.4
Rates 4.0 3.7

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